It feels like the seats are getting tighter. Was towards the back so maybe they’ve been like this for a while.
Cons: "Travelling to Lagos constitute of about 75% Nigerian, it would have been better in term of entertainment to include films and music from Nigeria or African in your entertainment list"
Pros: "Boarding was a fast and smooth process. Flight attendants were there to help with carry on luggage if needed. Always nice and do their best."
Cons: "Not enough leg room. Flights are costly enough and it just seems wrong to upcharge passengers for more legroom. Legroom should be standard outside of first /business class."
Pros: "the “salad” lunch before landing was excellent"
Cons: "a cleaner plane and the second lavatory upfront was minuscule"
Pros: "The crew was amazing, the seats were super comfortable, entertainment was great, lots of movies to choose from. Also they handed out a lot of great snacks"
Pros: "Reliable - on time - good service - made up time for a late departure"
Cons: "All Good stuff"
Cons: "Seem that they turned off the air conditioning once we landed in the cabin got on the warm side."
Cons: "We sat for an hour on the tarmac with the plane at about 80-85 degrees and everyone sweating. Once we took off the flight attendants kept turning the cabin lights on and off and serving dinner (on an overnight flight is that really necessary?!) and waking us up. Also plane was old and uncomfortable."
Pros: "I was in Comfort+ so there was a bit more leg room than standard economy"
Cons: "Even with Comfort+ things are tight."
2 hours late, but we were informed a day in advance. From there, very prompt.
On time flight. Smooth boarding and smooth flight. I paid a little extra to sit up front but really enjoyed the extra leg room. Would flySun Country again.
Cons: "Less time on the tarmac. Spent at least 40 min, 20 each side just sitting."
Cons: "Didn’t enjoy the flight at all. Seats were uncomfortable, staff looked somewhat unkept and were gossiping loudly in the back during the flight. Snacks were not provided, only one drink for the entire flight. I will not be using Sun Country again."
Pros: "Crew was great!"
Cons: "I didn’t realize I had to pay for a carry on"
Cons: "Loss our luggage. Long check in lines. Almost missed flight"
Cons: "First class was distinguishable by the pull down panel on the middle seat acting as the console. There was nothing to buffer the noise and comotion common ib coach. I had upgraded to 1st class counting on the additional space and quiet to get some work done that required consentration. Really I am feeling ripped-off of the extra $135 I spent. As far as I’m concerned Sun Country over charged for the chicken wrap and tannin laden wine I was served. I would love a refund"
Pros: "Left on time arrived a bit early."
Cons: "Very disgusted to learn of the new carry on cost imposed by Sun Country!! Instead of punishing everyone just enforce one reasonable carry on at the gate for those who abuse it by having oversized luggage disguised as a carry on."
Cons: "The plane was held an hour and a half for some tourist group to show up. After we landed the stuwartists thanked the tour group for flying with them. There was consideration for the rest of the plane."
Pros: "The plane is a decent size, first plane had decent sized seats and headrests that were adjustable, second plane had smaller seats and no headrest, crew was friendly and like that it was a direct flight. Over all a decent flight."
Cons: "My duffle bag was damaged, when I arrived to Minneapolis one of the handles had been ripped off"
Our flight was changed from Madison to DC to Madison to Charlotte.
Boarding was relatively fast and easy and the crew was attentive throughout.
Pros: "All 4 legs of our flight were right on time, and the planes appeared to be clean."
Cons: "Paying first class fare buys a couple of additional inches of space, but nothing more. There's nothing really first class about it."
Cons: "Either less stingybwith Basic Economy or take one less chance to repeat that it is basic."
Cons: "I’m tall. And there is no room to put my legs or my arms."
Pros: "Seat was comfortable but being stuck between two other passengers who occupied some of my space was unnerving"
Cons: "Communication of delays in Charlotte. Working airplane, for a newer plane the one side of the screens didn’t work and the engine needed to bat after by another machine which is upsetting to think"
Pros: "The flight crews were fantastic on all legs. They really do the Lord’s work."
Cons: "The only improvements were related to seat comfort. Often, after hours in flight, my back began to hurt."
Pros: "I didn’t like anything at all"
Cons: "They have to add electronic devices or charge plug on it"
Pros: "The crew on the plane were great but even better was the women at the counter in terminal. She was amazing at getting everyone rerouted to their destinations"
Cons: "The WiFi was broken. the plane needed to be inspected and it took 2 attempts to get paperwork right and there was no inspector on the ground. 3 hours later after sitting on the plane for an hour with no food or drinks. If people have waited that long for one of your flights, give them a little food"
Pros: "The flight attendant gave me a whole can of Diet Coke (I didn’t ask for it)"
Cons: "Seat number is crazy. ACDF. How about ABCD..."
Pros: "Comodidad en el avión"
Cons: "Hay desorden en la coordinación de los vuelos, atrasos, yo tuve un atraso de 11 horas, otros perdieron conexión, y no es tampoco porque se paga barato, porque los pasajes están caros"
Pros: "Layover was short"
Cons: "I was charged for my carry on that they then forced me to check. Then one of the stewards on the second leg was an outright nasty woman regarding masks. I had my mask over nose and mouth. But apparently not enough and then she was loudly talking to the other flight attendants about it. One told me “I was perfectly fine.”"
Pros: "The crew was helpful accommodating, the flight was smooth and it was just a very pleasant experience overall"
Pros: "Boarded on time in challenging weather in Chicago. Got to Orlando on a day we could well have had problems getting a plane with the weather."
Cons: "The seat was the usual uncomfortable coach seat."
Pros: "fast flight"
Cons: "no crew to unload plane, ended up sitting on runway for 1 hour + at RDU, at 1:00 AM"
Cons: "Just a couple passengers slow to get suitcases in overhead slowed people down. Nothing United needed to fix. You all were great. Loved the flight attendants’s humor too."
Cons: "Ground crew and in Jamaica was horrible. They asked me if I have flew United before when I asked her a question."
Cons: "Not on time, flight got cancelled and they just rebooked to the next day with no support for overnight stay, rental, etc."
Pros: "Food and wine was surprisingly decent."
Cons: "Slightly bumpy turbulence, nothing horrible. Lavatory could have been cleaner. There’s nothing special about United; they’re the Macy’s of the sky."
Cons: "Delays and poor communication. Ended up on other airline and 14 hrs to get from Madison, WI to Baltimore, MD"
Cons: "The flight was fully booked during Covid. I just flew the other weekend with another airline and felt safe. I can not believe how gross and I safe I felt on this flight. I will never fly Frontier again."
Cons: "Flight was delayed. Showed up to destination airport and now gate was assigned so we sat in runway for over 30 min"
Cons: "Ground staff not able to help with cancellations- no notification about the delay - please provide better training"
Pros: "Flight attendants provided exceptional service - Sharon in particular was fantastic and went above and beyond."
Cons: "This was my second flight in a row with Frontier that has been delayed. The first time caused me to almost miss an important appointment I had."
Cons: "Mechanical issues before flight delayed flight. Also don't tell me that there are mechanical issues right before takeoff, it freaked me out."
Pros: "Affordable fare, reasonable luggage fee."
Cons: "No food or in-flight entertainment on this no frills airline. Seats were adequate, but not especially comfortable."
Cons: "It’s keep delay us 3 times . At first our flight supposed to be 8:50 delayed until 10:47 , and delay 11:10 and go back to 10;15 we had to drive from all the way from flattvile make it there at 10 . The airplane left early right at 10 . We have to reschedule can’t leave until Thursday. I miss my work and I have my kids with me . We have to drive back to flattvile doe another one hour and half. That’s horrible"
Pros: "Was charged for a carry on bag in Madison for a bag that fit into the box marked "personal item size", showed the counter person that charged me that it easily fit, she then told me " a credit would be placed back on to my credit card", this has yet to appear. My next move is to go back to the counter at the airport here in madison and inquire into this matter."
Cons: "See above"
Cons: "No free soft drinks. Took too long to claim baggage"
Pros: "The flight was short and the adjacent passengers were polite and friendly"
Cons: "The $115 charge for my bag because it was 8lbs overwieght and the check-in personnel were very unhelpful and demanding, on the phone the frontier representative was also unhelpful, just out to rip-off customers as much as they can."