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Cons: "Boutique air crew is very friendly. Much nicer experience compared to bigger airlines ."

Cons: "They can't find me a alternate flight I've been waiting 8 hours with still nothing"

Cons: "The flight was cancelled and I was not notified until I had already drove to the airport.I had to cancel my flight and reschedule with a different airline from a different airport"

Cons: "The flight was supposed to leave out of Cortez at 6am, the pilot showed up at 620am, and we did not depart untill 635am. Because of this, we missed our next flight out of Denver. There was no reason this flight should have been this late. When attempting to talk to boutique air staff at the airport and on the phone there was nothing they could do. 1. Because we "choose" to fly and 2 bc it was bought through a 3rd party. No one was able to help us. Unfortunately our next flight to Omaha only departs every 2 days. The closest they could get us to home was 7hrs away from our car at the airport. It was not frontier fault that we missed our next flight, it was clearly boutique air. The pilot in Cortez was a complete jerk, had no sense of time or urgency. If we are required to show up 90 minutes early, so should the pilot. We were stranded in Denver unless we wanted to buy all new tickets for around $800 or wait 2 days for next flight . I was very mad at boutique and their staff was less than accommodating or understanding. Very poor service. They would not own anything because flight was bought through kayak."

Pros: "Pilot was personable, airline staff were kind and helpful. Also, it was the smoothest landing I’ve ever experienced in any size plane once we got down below the turbulence."
Cons: "I’d never flown in a plane that small, and when flying in to Denver, it gets bumpy. I suppose once I get used to it, it won’t be so bad."

Pros: "Don't have expired foodstuffs"
Cons: "See above Bruh lmao"

Pros: "The price was great, and it seemed like a fun idea to ride in a "private" plane."
Cons: "The flight was hours late and caused significant scheduling problems. Very small and uncomfortable plane."

Pros: "For instance I had left my lap top in airport terminal and we were ready to start to move away from gate I had told pilots and they asked permission from the higer ups and was givin permission to shut it down and co pilot ran back to gate and picked up my lap top it would have been a totally messed up my business trip when he picked it up and put it in my hands I was so impressed I will never ever use another airline on this trip to vernal Utah ever again if they ever have any other companies on this same route even if they were more expensive I would still utilize there services because of the professional service and care it's a no brainer for me and my company to use them and the airline routes above and beyond the call of there duty I was impressed as well as the other passengers in this flight Denver to vernal Utah exalent flight and very little turbulence on time and carrying people p pilots and ground crew both airports I appreciate good old fashioned service and careing other then a ticket I was a real person to them all I give them all a perfect 10 OUT OF 10 THANK YOU FOR BEING REAL I FLY ALOT FOR MY BUSINESS ANF THERE THE BEST AT WHAT THEY DO WISH HAD MORE OF THIS KIND OF REAL BUINSSINESS LIKE THIS I CAN NOT GIVE THEM ENOUGH GOOD THINGS TO SAY ABOUT THEM TO MY FELLOW CO WORKERS AND OTHER PEOPLE AND BUSINESSES TO RECOMMEND THEM FOR THERE GREAT SERVICE AND ATTENTION TO THE CUSTOMER THANK YOU AGAIN I APPRECIATE A GOOD IDEA AND ATTENTION TO BE THE BEST YOU CAN BE SINCERELY LOUIS STEVENS .... AGAIN THANK YOU FOR BEING REAL...."
Cons: "Nothing they did it all rite great job guys good hires !!!!"

Cons: "We were told the water and peanuts were in these drawers, help yourself. It made sense for the type of flight it was. Never been on a flight like that before."

Cons: "My flight was canceled twice and delayed once so much that I could not make my connection. I ended up having to rent a car rather than fly with Boutique. They will supposedly be reimbursing me for that but I have not received it yet. They would not reimburse me for the money I had to pay to change my connecting flights. I ended up missing two full days of work."

Pros: "It was like flying on a private/ corporate plane . Will def go again"

Pros: "The pilots were awesome!"
Cons: "I would have liked them to double check seating arrangements when there is assigned seating. My co-passengers did not care to follow the directions of their assigned seating, which is important to balance weights. I was a little nervous as there were significant weight differences in passengers. 120-350+ pounders. Also, I wasn't disgusted, however the inside was a bit dingy. Could use a little scrub down to get rid of the dirt on the seats. Had an old appearance, definitely not the luxurious look you see on their website!"

Pros: "Quick cheap flight"

Pros: "What did I like? Everything! Service, price, flight conditions, crew were all wonderful. It felt like taking a private jet and was less expensive for my husband and I to fly round trip than to rent a car to drive from Denver to Durango for a week!"

Pros: "Quick check in, no games"
Cons: "Little turbulence"

Pros: "Easy on easy off, why drive"

Pros: "Comfortable"
Cons: "Waited until departure time to start boarding. Start boarding before departure time so you leave when you're supposed to. Plane was sitting at terminal for 3 hours prior to departure. No excuse for leaving late."

Pros: "I liked everything about boutique air the pilot and copilot were very pleasant people the aircraft was clean although it was a small aircraft the flight was very smooth and comfortable. This was my 1st flight with boutique air but I hope not the last"
Cons: "There wasn'a single thing I did not like"

Pros: "Had to take a Friday flight to Phoenix to drive back a car to Abq. Waited too long to get a ticket, by mid week the big guys were getting up there in price. I heard about BA before so when I noticed their price coming in the lowest in a KAYAK search I had no hesitation going for it! The whole experience was great. The big airlines are taking all the fun out of flying, long lines thru security, you get on the plane thru a tunnel so you don't even get to see the airplane. With BA checking in is 20 mins before flight, no long lines thru security. You just walk to their terminal, check in and walk out to your plane! The plane is comfortable, the pilots are very friendly. I'll definetely fly BA again!"

Pros: "Same as above."
Cons: "Same as above."

Pros: "Great service, comfy flight, extremely smooth despite the small plane. Best flight experience I've had in a long time!"

Pros: "Comfortable ride with little delay. Good pilots"

Pros: "My good experience started since I checked in. The lady at the counter was very nice and helpful. The flight was very comfortable and the crew were also nice. I really liked the seats. I am going to recommend this flight to everyone I know!!"

Pros: "Friendly crew and staff. Easy check-in and boarding processes. Thanks so much!"

Pros: "The staff were pleasant to work with."
Cons: "Flight was scheduled to depart at 4:30pm and without any weather or mechanical delays the flight is pushed to 6:30pm. Then 7:00pm. Now 8:00pm. And I am still waiting."

Pros: "zero"
Cons: "The flight delay caused me to miss my connecting flight in Denver. I then had to pay $165 to change my flight. None of the airlines helped waive this fee. This is Boutique's responsibility as the delay was due to "not having enough fuel to get to Denver." This should have been accounted for prior to the 10min before the flight was supposed to depart. I am incredibly disappointed with Boutique and the lack of customer service."

Pros: "Loved seats that really recline and table to work on"
Cons: "Had to wait in Greenville for extra 30 mins because needed police officer. Lol there were more Tsa and security than passengers out of Greenville. Pleasant"

Pros: "The staff seemed nice, but pretty confused about what Boutique airlines was up to."
Cons: "I'm a bit confused how this company has stayed in business. I booked this ticket thinking it would be a novel flight to LAX. Heck, I even paid a little more for the ticket. On my way to the airport I got a call saying the flight was going to be delayed by 5 hours. I was just about at the airport so I figured I'd just wait it out. At the airport there was one checkin counter and it was empty. I sat around for 30 minutes until someone came out to help me checkin. Waited at an empty gate for 5 hours wondering if I was in the right area. 9pm came and went and no plane to be seen. The frustrating thing is that there were no updates from the staff throughout the process. I think this is something I've come to take for granted on all the other airlines I've been on. Will I make it to my destination? No idea. Anyways, if you want reliability pick any other airline. If you like having to ask a lot of questions and get a lot of vague answers, Boutique is for you. It's very unfortunate. I really wanted to write a positive review!"

Pros: "Smooth landing and nice people"
Cons: "The set belt light never went off to get up and get a drink or snack"

Cons: "So easy and comfortable to fly with Boutique!"

Pros: "I liked the small flight and the relief of not having such chaos with so many passengers. (My first time flying by myself.) Friendly staff and overall good experience."
Cons: "Only issue I had was with the gentleman who sat in front of me. He took his shoes off and stretched his legs over into my seating area (also touched me with his feet). I have bad knees so I understand the need to stretch, but I like my personal space and absolutely HATE feet. Maybe should have a recommendation of respecting personal spar since the flight is so small."

Pros: "Staff at Denver AP very helpful + frienly"

Pros: "Everything was excellent!"

Pros: "Great friendly pilots, smooth flight"

Pros: "No long lines. No stress. Friendly staff."

Pros: "No waiting lines, no hustle, no herding like cattle. Everyone was personal and polite. Wonderful experience! I will fly Boutique every chance I get!"
Cons: "Smaller plane makes for more turbulence, but not bad."

Pros: "On time, easy check in, and friendly staff"

Pros: "Awesome airline. Polite and very comfortable."

Pros: "N/A"
Cons: "I'll admit, I was arrived some what close to the cut-off time but still had around 50 minutes to spare before boarding my flight. Staff was unable to provide me a printed version of my boarding pass. In result, I was not able to make my flight. Boutique air refuses to address the matter."

Pros: "N/A"
Cons: "I'll admit, I was arrived some what close to the cut-off time but still had around 50 minutes to spare before boarding my flight. Staff was unable to provide me a printed version of my boarding pass. In result, I was not able to make my flight. Boutique air refuses to address the matter."

Pros: "Crew was friendly."
Cons: "Plane was small so it was scary whenever we hit turbulence."

Pros: "The pilot and copilot were very friendly and sweet"
Cons: "People were puking everywhere the flight was like a roller coaster"

Pros: "Easy on and Easy off, great customer service at checkin in LAX"
Cons: "NO TSA PRE? Cmon...that is a must these days. Flight left LAX almost 45mins late because we were waiting for one passenger to arrive. I'm all for waiting 10 mins or so for someone who has already checked in but to inconvenience the entire plane for one person that long was too much. Pilot who spoke to us upon leaving and when we landed in Merced was devoid of customer service skills and spoke in a way that was hard to understand."

Pros: "Expectations were exceeded and beyond. Very professional and everyone made me feel important. Impressed from booking to landing."
Cons: "I do not have a complaint."

Pros: "Great experience. Great service."
Cons: "No issues here."

Cons: "We finally got to DIA, there was no shuttle ready to get us off the plane. We were not allowed to go into the main terminal because we didn't go through security. I hope that this is a successful business as it was very pleasant, but a lot of things need to be worked out to become more popular."

Pros: "Ease and friendliness of staff"
Cons: "Not TSA pre check yet"

Pros: "Nothing"
Cons: "I had read the previous reviews and decided to ignore them but what I got was even worse The plane was delayed. When it showed up it could not take off because it had a problem we had to wait for 2hrs to be talled that the flight has been cancelled because the faulty part has to come from Denver. If you value your life dont use this airline"

Pros: "The plane itself was new and very quiet (for a turboprop) - didn't even have to break out the earplugs. Crew handed out beverages before hand, nice service for a 45 min flight!"

Pros: "crew was amazing!!"
Cons: "nothing!"

Pros: "Very organized and helpful. I felt safe."
Cons: "Different types of snack. Nothing serious to complain about."

Pros: "Good schedule"
Cons: "the commuter terminal in Dulles is miserable and chaotic, but not really United's fault"

Pros: "Uncomfortable worn seat. Too small."
Cons: "Plane smelled."

Pros: "Flight attendants were pleasant. Bathrooms remained clean the entire flight."
Cons: "Food was horrible. Ran out of croissants in the morning."

Cons: "Air conditioning was not working. Very hot on plan. Light switch above my seat was broken. Luggage crew cracked off one of the “feet” on my luggage. Overall terrible service and flight."

Cons: "The pilot to be on time"

Pros: "Crew was fine"
Cons: "So incredibly cramped and no seat screens to watch movies. Bumpy that that’s no ones fault."

Cons: "Seating very tight. Difficult to get in and out, or to get your things from under the seat."

Pros: "FA did his best"
Cons: "Flight not cancelled"

Cons: "cramped seats made for an uncomfortable flight."

Cons: "The aircraft seemed to be old and tired. I was in first but didn't really feel that way. Lavatory seat wouldn't stay up, sink splattered everywhere... Food wasn't very good. I continue to be confused by why the experience of flying with US airlines is so inferior to flying with foreign airlines."

Pros: "Boarding was easy. Left on time. Food was better than usual."
Cons: "Audio options were v poor. Not enough leg room even for a small person like me. Stewardesses were too rushed and not v pleasant."

Pros: "I cant say nothing but can say everything was good"
Cons: "I cant say nothing but can say everything was good"

Pros: "The crew was awesome"
Cons: "3 row seats such a tight squeeze"

Pros: "Staff was ind and friendly. Generous"
Cons: "Wish there was better food. It was okay."

Cons: "My united app didnt find my flight;"

Pros: "Plane was delayed 87 minutes because the plane had maintenance issues that the air and did not organize and plan better. For their error, I missed my client and got fired."
Cons: "The airline not getting me on the Dayton-Newark then Newark-Rochester flight so I could get to my destination on time. The agent at the airport was not helping or listening. Now I miss my client loss a lot of money for the day and I got fired."

Pros: "Again, boarding was very quick and the flight did not take as long as anticipated."
Cons: "There was a leak from the overhead panel directly ahead of me. I had planned to do some reading on the flight, but after noticing the water was splashing on my paperwork I opted not to."

Pros: "same as above"
Cons: "same as above"

Cons: "I don't fully understand why, but I was unable to get my boarding pass for my flight to Chicago from Toronto until I arrived in the Toronto airport. Toronto airport sequesters off international arrivals, so in an ideal world, I would have been able to go through security directly to into the U.S. terminal, bypassing Canada customs. However, the United desk that I needed to get my boarding pass from located just before security was unmanned. The very kind Air Canada attendant called for a representative multiple times, but after 45 minutes of waiting no one ever arrived to print my boarding pass for me. The Air Canada employee then gave up on any United staff showing up and suggested I try going through Canadian customs and checking in at the same departure desk travelers first entering the airport would go through and make sure to let them know how long I was waiting. The United employee I spoke with told me that I was impatient and should have continued waiting because now she didn't know what would happen with my checked bag and that I may well need to wait 2 hours more for that to get sorted out. I was rather surprised by her overly negative response and apparent threat. If I was irate or yelling that might have been warranted, but frankly, I was so tired from the international travel I didn't have the energy to fight with her. Regardless, I wish I had been more impatient, it was far easier to go through customs twice than I expected. I would have preferred to spend more time in the lounge inside the terminal than to stand by the United desk waiting for someone to arrive to print my boarding pass. At any rate, Canadian+US customs have it together; when I went through U.S. customs to get into the terminal they had the photo of my checked bag right there."

Pros: "Crew was great"
Cons: "2 hour delay"

Cons: "See above."

Pros: "Missing my connection due a security in Newark the plan was 2 h delay"

Pros: "That i made it home"
Cons: "This flight is always late. And the original arrival time is late to start with."

Cons: "After a three hour layover we were all set to board our jet when we were told that there were issues and would be delayed. After 2 hours they boarded us on an old propeller plane that was loud and uncomfortable. A man was forced to move from his seat in the front of the plane to the back because of weight balancing problems."

Cons: "Departure was delayed. No explanation. The boarding area is crowded and confusing. The plane's bins were too small for roller boards so passengers had to carry bags outdoors in snow and terrible wind, to get them loaded. The Newark airport where the plane landed was miserable! Departure from Newark was worse than landing if that could be possible! Awful!"

Cons: "Boarding by zones causes passengers to have to stand longer while waiting to board, inconveniences them by having passengers seated in window and middle seats often arrive after the passenger in the aisle seat, and slows down the entire process because passengers settling into the front part of the plane frequently board and stow luggage while those seated in the back queue up behind them. Compared to boarding by row, the entire process is now one lengthy mess."

Pros: "Need to offer a better snack Bathroom was messy and smelly Overall I do like United"

Cons: "Loaded us all on the plane stowed our luggage all belted in they then announced a few minutes later to get off the plane because the pilot was still in Burlington Vermont and take luggage with us, including red tag luggage. Never should have loaded us when pilot not yet arrived. Plenty of irate customers."

Pros: "The staff were good."
Cons: "I didn't like how we left more than two hours late. United always pulls this kind of thing. The flight was overbooked, so we weren't going anywhere until people volunteered to take later flights. To allow enough time for someone to volunteer, aircraft maintenance was 'required', a scenario I have seen on a few other United flights. Honestly, I will never fly United again and am cancelling my future flights in favor of taking the train instead. It takes eight hours instead of a theoretical 1.5 hours, but at least it is reliable and not much worse than the ACTUAL time it takes to fly United. Worst airline ever. Barf."

Cons: "I do not like this survey. Where can I answer that I did not experienced the entertainment? I have no idea if it was any good"

Cons: "Not even beverage service. Water only"

Pros: "I liked that the crew tried their best to make sure that everyone was happy. Key word was tried"
Cons: "Everything almost we was delayed by almost 3 hours. Crew members kept giving us false hope for no reason"

Cons: "They kept pushing back take-off, pretending we were going to board, and then rambled into the microphone so no one could hear what they said."

Pros: "Nothing"
Cons: "Everything"

Pros: "Friendly flight crew"
Cons: "We left late, so I had to rush to catch my connection... Which luckily was also late. Too bad people now have to pay for food & entertainment. Maybe one movie could be free?"

Cons: "4 hour delay out of DC"

Cons: "I didn't like the plane they still have the old planes and we have to pay for intrrnet , United needs to upgrade the planes"

Pros: "It was fine for the most part. No frills, quick flight."
Cons: "With a tight connection, they should really at least sell snack boxes on these quick flights. By the time we arrived in ROC, all the restaurants were closed. Hungry humans."

Pros: "The seating was very good. We "accidentally" were issued seats in bulkhead which gave us plenty of unexpected leg room. Thank you!"
Cons: "For such a long flight there should be complimentary tv/movie viewing but there was not. And the wifi was spotty."

Pros: "The flight attendants were all super kind."
Cons: "My flight was delayed by three hours, but I understand that's not United's flight. Although, the airplane wasn't cleaned sufficiently. The tray next to me had crust on it from a previous passenger...it was gross."

Pros: "They helped me boarded the next plane when I was late for my trip because of traffic problem."
Cons: "None"

Pros: "The staff were very professional yet friendly"

Pros: "The flight was short once we finally got in the air."
Cons: "Waited forever for plane to arrive. Waited for repairs. Once boarded, waited for more repairs. Supposed to leave at 12:30pm; left at 4:30pm."

Pros: "On time Fast Snoith"
Cons: "Seat was hell Boarding !!!!! The terminal was hot old confusing Even if local think about the wonderful new bus terminals that are being built Tech could go s long way Use apos to highlight boarding ligistics Location and direction sids Etc etc etc Dulles gets an F here"

Pros: "When I got on the plane"
Cons: "Late by more then an hour and I missed my connection home. I had to stay the night in Denver and miss a day of work. This cost me an extra day and about $1000 worth of missed revenue."

Pros: "The entire duration of the flight was incredibly uncomfortable. The temperature was incredibly hot."

Cons: "Flight updates were terrible, non existent. The people by the gate were not helpful. My daughter had to check online for updates.Customer service over the phone was poor as well. No one knew what time the plane would board,etc. Terrible overall experience. Need to improve on communication with passengers."

Pros: "Was a good flight, quick and direct. Crew was polite and friendly."
Cons: "Too many people crammed into the space; same as most other flights though."