Hidden fees for baggage are exceptionally high and are structured to take advantage of first-time users who are not aware of Jetstar's baggage policies.
They burned my wife and I for $695 on checked bag fees on our golf clubs. This after they were "nice enough" to round the weight down a bit. Even in $AUS, that is a nasty surprise at the airport.
The only way I would fly Jetstar again is for a short-haul, no-checked-baggage flight.
6.5 hour delay, seperate charges for entertainment, food, luggage, just about everything is extra. JetStar isn't alone in that unfortunately but add in the crazy delay and best I can say is just ok overall.
The crew was nice. The entertainment was good. The seats were good.The food was okay.The agent checking me in was okay.
Overall my experience was terrible. My flight was delayed. I had to return my rental car at 2pm for a 5pm departure. I was at the airport for 9 hours.The agent checking me in gave me $15 for refreshment.I thought that was inadequate for a long delay over 7 hoursThen,I was told that I was chosen randomly for extra security check at the gate by my government.After my meal in flight my 11 yr.old son vomits after he eats his meal. He said the food tasted spoiled and not fresh.I clean up his vomit.My son is sick the rest of the flight.It was a flight from hell.
direct flight from Melbourne cancelled due to "engineering requirement. Had to take a flight the next day that included a stop in Brisbane. That flight was delayed 6 hours due to another engineering problem and we had to get off the plane with our carry on luggage.
No compensation offered for first cancelled flight. I will never travel Jetstar again
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