Daily cleaning, installation of cabin HEPA filters on flights from Mexico to New York LaGuardia
|May||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 16% increase in price.|
Average price round-trip
|$471||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Starting on January 26, all travelers (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have an evidence of having contracted and recovered from COVID-19 prior to boarding the plane.
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Travelers returning to the US are advised to stay home as much as possible, avoid being around people and consider getting tested for COVID-19 after returning from travel and participated in higher risk activities.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
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Scores according to KAYAK customer reviews
Pros: "The food we were served was of excellent quality which is so unusual when it comes to airline meals, crew and service was great as well. Obviously Air NewZealand have a far better understanding of what there customer base require compared to their competitors"
Cons: "Could not fault anything"
Cons: "It was great. . .We thought a 16 hr flight would be gruling, but it was not at all!! Comfortable seats with plenty of room and lots of bathrooms. The flight attendants were awesome"
Pros: "Aircraft was a new A320. Superb. Loads of legroom and extra width . Great flight."
Pros: "Sat in business class pods. Best flights we’ve ever taken !"
Pros: "Very prompt and efficient"
Pros: "The crew was fine. the seats were not so comfortable in the economy."
Cons: "More comfortable seats."
Pros: "Staff friendly and helpful"
Cons: "My seat 57E could not be adjusted but half way through the flight was given another seat and managed to get some sleep. In our experience Air New Zealand is tops."
Cons: "Generally ok for econ"
Pros: "Nice, short flight. Smooth ride."
Cons: "Had a middle seat between two very large women. Couldn't be helped, was a full flight."
Cons: "Very Slow meal service, had to ring for sparkling water when we had asked the attendant during the meal service. Took 20 minutes."
Pros: "crew was nice, seating was fine."
Cons: "food was not great"
Pros: "Crew was really nice however slightly absent during the flight."
Cons: "Drinks should have been more frequently offered . Refreshments/water seemed hard to come by I had to chase them down in the galley only to get luke warm water...? Seats are pretty cramped and small with not much room."
Pros: "Generally Excellent."
Cons: "After years of traveling with a Personal Assitive device (many times on ANZ), the pilot refused to carry the device. It is still stuck in Sydney, although they say they will deliver to our home."
Cons: "Seats too small."
Cons: "We booked our tickets and chose our seats and nowhere did it warn or tell us that we were located in a ‘safety row’ where the arm rest would not fold up. So we could not stretch out during our 12 hr flight. This was the most uncomfortable experience I have ever had on the multiple trips I have done between USA and Australia or New Zealand. The seat ordering from the kitchen was rarely available, even after the flight attendants had finished food service and pick up. The flight attendants weren’t very friendly."
Pros: "Great flight with wonderful service."
Pros: "Was a little more leg room... makes all the difference"
Cons: "Was pretfy much Ok"
Pros: "Very fun and attentive crew. Always food and drinks available. Very comfortable seats and lots of options for movies and activities."
Pros: "The airport was great! Very easy access, fast check in and security. Loved the LOTR theme. Uneventful and beautiful flight."
Cons: "Everything was great"
Pros: "Friendly crew"
Cons: "Pity that a light meal wasn’t served fir free but understand because of low price"
Pros: "Quick boarding"
Cons: "Delayed for about one hour."
Cons: "If the customer is given the option of special meal - 1. the special meal should be what one selects. I selected Hindu meal as per option and was being served Veg Jain Meal. 2. Should be made available. Though I booked the flight for both me and my wife and the special meal request was for both, the wrong Veg meal was made available only to my wife. Something is not right with their system. One you serve what you make us select and then the system is recording only for one passenger."
Pros: "The crew were friendly."
Cons: "I was charged $120 for baggage to fly 3 hours from NZ to Australia, when there was no mention of it when I purchased and no indication of these fees in the booking info."
Pros: "Wonderful employees"
Pros: "The customer service was great when I missed my flight."
Cons: "It was difficult to have a shorty layover and transfer from Auckland to Queenstown. I missed my flight."
Pros: "Food, entertainment especially on long trips"
Cons: "Not something that the airline could do, but I didn’t like that the person next to me was hogging 3 seats (both middle seats) when it’s etiquette to to the one just next to you. Like I said, something the airline can’t control."
Pros: "Everything was excellent , no complaints at all. Staff friendly and efficient,food was pretty good , wine nice good flight ."
Cons: "Not enough good new release movie selection was very average/ poor. Your boarding from LAX could be improved. You have two signs about Premium and economy lines for boarding! These are not obvious . There needs to be a staff member or two checking people as they arrive in a line to check they're in the correct t line . Otherwise people don't trailer until they have been in the wrong line until the reach the top of the line . Leads to frustration even before the flight begins! Otherwise great job everyone ! Thank You !"
Pros: "Everything ❤❤❤"
Pros: "It was a short flight :)"
Cons: "- seat space is tiny, and I'm 6'2" - plane was full to the brim - in-seat TV was annoying: either you paid for something, or it kept turning on and showing advertising - engine noise was terrible. I needed to use noise-cancelling headphones just to hear myself think. - sat on the tarmac in SFO for 1/2 hour before takeoff"
Pros: "Staff was nice."
Cons: "No room, It was painful for someone with nerve damage and severe arthritis to even get to a seat."
Pros: "everythign aboht the trip was great"
Pros: "I like SkyCouch."
Cons: "Not much"
Cons: "Got delayed in Queenstown and left the next day, First to Wellington, Auckland, Los Angeles and finally OKC"
Pros: "Everything, space seat"
Pros: "Nothing stood out. They do provide ear phone on the flight."
Cons: "Seating was very cramped and I'm only median built.."
Pros: "The inflight seatback entertainment."
Cons: "Tiny seats and no snacks or drinks in flight."
Pros: "Wonderful service from the ground crew. They went beyond the call of duty. Excellent experience. Thanks to everyone"
Pros: "Cool dimmers for window shade; flight attendant notice we did not have headphones and gave us some first class looking ones that really cancels out the noise. Although we had it in the pocket we did not choose to use at that time but she took it upon herself. Staff always friendly."
Pros: "Staff and the cleaninless of the plane."
Pros: "amazingly pleasant crew, great food, efficient service, very comfortable."
Pros: "Very friendly and frequent service while in-flight. It was great having my own monitor built into the seat to watch available movies or tv shows I wanted to for the duration of the flight. Flight attendants would walk the aisles every two hours and offer water to everyone. I had never flown Air New Zealand before, but now it's one of my top airlines."
Cons: "The only complaint would be that there was no in-flight wifi available onboard."
Pros: "Friendly flight attendant, good food, clean seat"
Cons: "They checked in my mag with knowing my transfer time to the connecting flight in another country is only 10 mins delayed despite I kept questioning them. They told me there would be people "escort " me through the security check point and the flight would help us. And they even told me they knew I had "enough" time to transfer that's why airline did not change my flight. But once I checked in my luggage and passed the security check, I received a new flight ticket through email. They totally changed my connecting flight to a much later one. Only 20 mins later after they told me to check in my luggage and promise the connecting flight would wait for me. Later the manager said" I don't know who told you that, but no one could catch a connecting flight in 10 mins.""
Pros: "Slightly better seats & slightly more leg room than other airlines. Crew was pleasant and efficient despite 12+ hour flight with turbulence."
Cons: "Too close to "neighbors" ie seats too close together--it is hard to eat without poking or being poked by the person on either side...even when seats are in upright position."
Pros: "Seats were comfortable and adjustable with tons of legroom. There was a bottle of water at our seat when we arrived, real pillows, and no more than two seats side by side. Bean bags to rest your feet on was a great touch."
Cons: "Touch screen system on entertainment system was very sluggish and unresponsive"
Pros: "The crew was nice!"
Cons: "Just a small plane, subject to turbulence. Not much that can be done, though if they ever redo the seats for a little more cushioning, that would be nice."
Pros: "Everything fine"
Cons: "No complaints"
Pros: "The flight attendant was super awesome. She was personable and had a great attitude. I didnt get her name, but she was by far the best! Blonde lady, smelled wonderful, very refreshing and funny conversation...(Ua1412 to LaGuardia) yeah yeah! Amazing!"
Cons: "I wanted the salami and cheese crackers but the flight wasn’t given any, so I chose the veggie smash/pita bread/quinoa/almond thing. Not too bad, but definitely no match for salami and cheese crackers. You know?"
Pros: "Nothing. I didn't take the flight."
Cons: "They didn't get me to New York. Our original aircraft was stolen to use for another flight. So we needed to wait for another plane that wasn't due until 90 minutes after our scheduled departure. This second plane had maintainence issues. After 4 hours waiting I got on a Delta flight."
Pros: "My legs were very uncomfortable to sit"
Cons: "seats were too close"
Cons: "Many delays. Uncomfortable seats. No outlets on that particular plane."
Cons: "my language arrived in 24 hours delay"
Cons: "Both flights were delayed, and was charged a $200 oversized baggage fee for a bag that actually isn't oversized according to the measurements on the United website"
Pros: "People were polite."
Cons: "I got my flight switched earlier. Paid $57 for it. Then this flight got delayed almost 2 hours so I ended up in NYC at the same time and it threw off my whole work day."
Cons: "Comfort, service.., terrible'"
Cons: "When experiencing turbulence, the flight attendant came over the speaker and requested everyone to be seated with their seat belts fastened. A few moments later she came back on reprimanding that "THIS IS NOT A JOKE YOU NEED TO SIT DOWN WITH YOUR SEAT BELTS FASTENED" which was still ok. The third announcement was the one I felt was highly inappropriate when she then stated "I DONT KNOW IF YOUVE BEEN WATCHING THE NEWS LATELY, BUT THERE IS NO WARNING WHEN THE TURBULANCE IS GOING TO GET WORSE" frankly I have been watching the news lately and there is plane CRASHES on the news. My husband is afraid of flying and that announcement was terrifying, even for someone who is not afraid to fly. There has to be some sort of protocol of verbage to use when the turbulance is getting bad, because to insinuate the plane could crash to get your point across is crossing the line. I have been on planes where the turbulance is a lot worse and felt this was really out of line."
Pros: "On-time departure from Cancun but early arrival in Denver (relatively mild jet stream?). Otherwise, fairly typical United cattle carrier."
Pros: "Had to wait 2 hours on the plane because a port was not available."
Pros: "They let people get on with oversize bags when sequence 4&5 get on there's no room left"
Pros: "Not much"
Cons: "Absolutely NO leg space."
Pros: "The comfy seats"
Cons: "The fact that I had to pay to watch tv. Maybe people should have to pay for movies, but not for watching tv. Flights and till we takeoff can take a while. It would be nice to have some free entertainment. The plane was very hot when we were boarding."
Pros: "Free movie due to wifi being unavailable"
Cons: "The crew seemed less than cheerful"
Cons: "Everything! Even worse than my previous flight. Delays were inexcusable, staff ridiculously unfriendly and just bad attitudes all round. Very unpleasant experience, won't be using this airline ever again."
Pros: "It was also 2 hours late."
Cons: "The crew was very rude and argued with me for not saying thank you to him after he gave me water. I had actually said Thank you but he didn't hear it. I don't mind saying it again."
Cons: "There was confusion on where to go check luggage and what duty free items could be carried on board."
Cons: "Old plane. An almost two hour delay taking off once we had boarded the plane. Terrible in flight entertainment options. 30 minutes straight of turbulence just before and while landing."
Cons: "Waited for 3 hours for the flight to finally be cancelled, then waited another hour for a van to arrive. It's only a 2-1/2 hr drive to begin with! This is the 2nd time of 4 I've booked this flight that it's been cancelled. Doubt I'll ever book again."
Pros: "Great free movies in first class."
Cons: "The first class crew was not very warm or welcoming. The outgoing flight from IAD set the bar high -- they could've spent less time gossiping and more time remembering my drink order."
Pros: "Communicated things as they unfolded"
Cons: "The air traffic control issues on both ends of the flight...we had to divert to a different airport, and there was only one option for transportation and a long line to figure it out, so since it was so late, I gave up and ended up paying a hefty cab fee. The airline should have been ready with cards or info about how to get reimbursed, considering everyone's unique travel situations. Simply a shuttle back to Kahaurdia was not helpful..."
Pros: "The flight was short"
Cons: "The flight was short so no entertainment was needed. After the nightmarish flight I had just endured it felt like first class accommodations."
Cons: "Many hours of delays from and to.."
Pros: "The pilot flew the plane well and kept us informed about the route."
Cons: "Our luggage was rummaged through and jewelry was missing from inside the checked luggage!!!!!! Not to mention the fees for traveling with a regular piece of luggage that was well within the weight limits. SOME of the crew was rude (the guy was polite). They sell everything meals, entertainment, etc on board it is already pricey to fly and I guess it includes nothing but your right to sit and breathe. . The plane was cramped and there was trash by my seat probably from a previous flight. Also, I did not get to sit by my travel companion."
Cons: "No UBS charger on the plane!!!!!. I I cannot believe it . Not even in business class. Boarding always sucks. Wwhen will they ever learn that people can comfortably wait in the waiting area instead of being stacked up in front of the plane waiting for others to put their luggage away? It's ridiculous."
Pros: "I had a complaint of overly noisy passengers in front of me as did others. Finally when spoken to about it by a femal stewardess they sat sticky quoted down."
Cons: "When I boarded and got to my seat o found it dirty. The steward had me ubvelcro the cushion so he could wash it off but their was a lot of food debrie from previous passengers. I didn't feel like I was sitting in a cleaned space for the duration of the flight"
Cons: "Unorganized boarding process, had to pay to check my only bag I brought, no complimentary snack, no options of movies or channels to watch. For such a long fligjt some kind of options is appreciated"
Pros: "Food, atmosphere, people!"
Cons: "Nothing not to like!"
Pros: "I like that my flight arrive on time. I mist say before a time and that was really good. I like almost everything about it."
Pros: "Again very skilled pilot in windy weather"
Cons: "Had to stand on bridge in crazy cold weather to pick up plane side check in. Just unfortunate"
Pros: "Great customer service and spacious seats"
Cons: "The check in fees & maybe the staff could seem a little bit more excited when we Landed in Cancun."
Pros: "The flight was smooth and no incidents. The plane was clean and the flight attendants courtesy at the higher level."
Cons: "Even if I had the app downloaded I couldn't watch anything...kind a boring. Hope that they can fix that for the future."
Pros: "The flight attendants were professional and friendly."
Pros: "Leaving Cancun I was instructed to consolidate my purse into my overhead bag. In this process my cell phone was left at the terminal gates. At Houston lost baggage counter a wonderful woman was able to connect with the airport security in Mexico. Locate my phone, arrange for a hold and friend to pick it up in two days when she was flying out of the same terminal. I greatly appreciated everyone's effort to go the extra mile and the Mexican staff was beyond helpful especially since I was coordinating this all from the US with broken Spanish"
Cons: "Leaving SFO to Cancun, a horrible experience two day delay due to weather. No offer for even a toothbrush was given, no refund for any part of the tickets or costs of delays. I managed to leave the airport and return, waiting for several flights I was finally able to fly standby with a layover into Mexico DF and on to Cancun. Arriving three days later than my original plan. The most frustrating part was on the second morning people were being offered $500 and hotel rooms to give up their seats on an over booked flight yet no compensation or accommodation was offered for the delays I had been through. When asked point blank if I could have this same offer I was suddenly found to be able to fit on the next flight. Overall extremely flustered with united"
Pros: "Every one was friendly. The plane was clean"
Cons: "I have an 8 yr old boy & he & I were seated apart. The flight was packed, then we were seated together but there were 2 pairs including us that had duplicate seats. Needless to say the flight was delayed because the grumpy stewards couldn't fix the situation. The door was reopened so that the fate agent could finally resolve things. Stressful before a very turbulent flight, not fun, I'll never fly United again."
Pros: "Plane was sub-standard. Bad lavatory. Stewardesses gave wrong info about arrival terminal Only small toilet in rear of plane. No toilet in front Very bad experience"
Cons: "The turbulence was nuts, crew was rough, food was none!"
Cons: "Flight got delayed twice because they could not find a crew member/pilot. This was extremely unprofessional and I ended up having to get a flight with american airlines instead and they were awesome. Will never fly with united airlines ever again."
Pros: "Airline staff were friendly. Flight to O'Hare arrived late but what can u do? On flight to laguadia , I got no snacks and no soft drinks. economy class was like a sardine can"
Pros: "The service was quick by flight attendants, 5 minutes in the air we were served immediately. Then people were sleeping and relaxing. Thank you"
Pros: "The flight to Mexico was great. Great service. Very comfortable ... Excellent ticket agent in Columbus. Prompt fights."
Cons: "During my check in process in Cancun I encountered the single worst airline employee in my extensive travel history. Guillermo Delgado is the most rude, demeaning, aweful person of any airline. When he wasn't roaming the line of ticketing agents kissing the female agents and flirting he was talking on his radio all the while the other agents were processing 10 customers or more to his one. Once we finally got to our turn he was rude and demeaning refusing to check are bags unless we paid him extra money despit being presented with out confirmation stating the first bag was included as it was an international flight. He demanded money under threat of arrest by Mexican police which he stated were his close friends. After buying the bag fees on my credit card he demanded additional funds in cash. Again under threat of arrest. He then stated he would not allow us to fly if we were not immediately compliant which we were. He finally gave us boarding passes and we escaped Mexico ... We will never return. We have traveled the world and never experienced anything like this."
Pros: "I like economy plus. Works perfect for me being 6'3"
Cons: "No tvs. Older plane. Boarding was a nightmare. My wife didn't have her immigration paperwork."
Pros: "On time. Clean equipment."
Cons: "Small seats."
Cons: "Delayed flight"
Pros: "Just getting closer to San Diego."
Cons: "The boarding was horrible in Houston. I almost missed my flight due to Homeland security taking so long. I was also never offered anything to drink and the crew assumed I spoke Spanish because they gave me Spanish forms."
Pros: "Easy to check in."
Cons: "No outlets. Too expensive carry on fee."
Cons: "It was delayed for about 9hrs... I was supposed to catch up with my friend, but I could not make it.. Although Frontier staff offered me vouchers for food ($15) and the future flight ($200), still it was really disappointing."
Cons: "Flight was oversold. Agents refused to discuss my options. Supervisor insisted I had been given a piece of paper telling me my rights. Called airport police when I got angry at the treatment and complained. I made the flight but my last on this poorly run airline."
Pros: "quick check-in, reasonable prices (could be better)"
Cons: "Non reclining seats"
Cons: "Delayed for two hours then we board and sit on the runway for a half hour. Turbulence for the majority of the flight."
Pros: "Crew was always nice, plane was clean. Appreciated the 50 dollar voucher I was given from my previous delayed frontier flight (LGA to CVG) - it was nice to receive it without having to ask."
Cons: "Seats don't recline, everything is an extra charge (was not notified that selecting a seat or having a carry on was an extra charge when I booked via Kayak, added 100 dollars total to my round trip - misleading), no tvs."
Pros: "The crew members were really nice and apologetic. I feel bad that they have to represent such a poorly managed company"
Cons: "Our flight was delayed until 1 am then pushed back again to 4 am. We werent told about our changes until the last minute. In general there was poor communication. We were told we would get travel vouchers and then told we would get meal vouchers. The meal vouchers were all disorganized, so my friend and I never got them. Pretty terrible experience overall. I'm surprised the passengers were so calm. I pretty much never write reviews, so I'm saying this because it was actually really bad."
Pros: "The plane was very new and clean, even the bathroom is very clean. The space between seats are bigger than before."
Cons: "The crew members blocked the way to the front bathroom and forced people to go to the bathroom in the back. There were people packed waiting for the bathroom."
Pros: "On time Connection very close to original flight"
Cons: "Seats horrible No wi fi Lousy food selection"
Pros: "Boarding was easy. Plane was new and felt clean"
Cons: "Chairs don't recline!! Tighter than tight."
Pros: "Clean planes"
Cons: "I wish that I'd seen the review regarding carry on baggage fees. Given that I had to pay for my baggage each way and to reserve a seat (to avoid being in a middle seat), I'm not sure that Frontier ended up being the most economical choice. When you consider that Frontier's seats don't recline and the only complimentary refreshment offered on a even a four hour flight is water, I would've preferred to pay a few more bucks with a more conventional airline."
Cons: "Pay for drink"
Pros: "staff was professional"
Pros: "Excellent services"
Cons: "There is nothing I didn't like"
Cons: "Tight seating and fact you charge for 1sr checked bag and even coffee/drinks"
Pros: "Crew was kind"
Cons: "Seats were terrible!!!! Even the ones that cost extra were awful!"
Cons: "Delayed by more than hour"
Pros: "The duration of the flight was short."
Cons: "Frontier airline Cancun to Phila Boarded plane early just to wait over 1 hour on tarmac Turn off ac multiple times while waiting on a hot Mexico summer day Incredibly uncomfortable seats that don't recline No complimentary drinks for a 4 hour ride Won't let you sit in emergency row even though no one else is without paying Incompetent staff that allows long lines at back of plane, disregarding federal aviation laws Insufficient head room on window seats"
Pros: "Plane did not crash. Thankful that the water was free and there was no charge for cabin pressurization."
Cons: "Steerage accomodations deceptively marketed. Was on a Delta flight 2 days earlier (at a lower price). Couldn't believe yours was the same model plane, Congratulations on having designed the most mean SPIRiTED seat in the airline industry - deliberately less undersest storage and no cushioning or reclining so you can pack in like sardines, only to find on ticket checkout that I would have to add a special premium because the right to sit is not included in my ticket price. By the time I discovered I'd be paying for my cup of coffee, I wasn't even surprised. I, and the two travelers I met sharing my row, were first and last time customers,"
Cons: "SERVICE WAS TERRIBLE!!!"
Pros: "Not one thing."
Cons: "Flight was delayed twice and kept changing gates. Passengers weren't informed of delays in a timely manner. I will avoid using this airline in the future."
Pros: "Good captain. Quick flight."
Cons: "Cold with no blanket provided. No movie."
Pros: "Price was good, flight crew were very friendly and professional"
Cons: "Seats didn't recline."
Cons: "This isn't my first time flying Frontier, the flight itself is reasonably priced but after paying for luggage and seats it becomes comparable to other airlines. My dislike comes from the flight being delayed in Denver to NYC, the gate was changed twice and the updates for the new departure came 40 minutes after the flight was supposed to leave. The flight didn't have wifi which is unfortunate and the flight attendants were ok; they did try to help when my 18 month old son was screaming endlessly because he was exhausted after being in the airport since 9:30am for a flight for an a 11:08am that was supposed to land in NY by 5pm and didn't land until 7:30pm."
Pros: "I got off the plane"
Cons: "My seat was dirty and there were crumbs all around my row. My window had dirt and black marks on it. The plane ride itself was EXTREMLY bumpy."
Pros: "The crew was nice and attentive"
Cons: "The plane was out of date and really uncomfortable. It was full of loud families and other budget type travelers. I will never ride this airline again."
Pros: "on time"
Cons: "seats don't recline on frontier. tray table is way too small. Just charge a bit more and skip those extra charges like paying for a seat and for carry on bags. I won't fly Frontier again. Flight to Cancun delayed 1 hr."
Pros: "The only good things were that the flight was not delayed and boarding was prompt. We arrived on the early side and the plane didn't crash, so... yay?"
Cons: "Fees for carry-on baggage, which is somehow more expensive than checked baggage. Fees for snacks, fees to choose your own seat, fees for breathing air. Obnoxious. The seats don't have cushion and they also don't recline. This is the first time I have flown Frontier since 2007, and I won't be doing this again ever."
Pros: "Flight was fine"
Cons: "$45 to carry on a bag. Yes, carry on. $3.00 for on board Beverage. Everything has a charge. Just ridiculous."
Cons: "No internet connectivity. This is an ABSOLUTE deal breaker for me. I MUST have this to be able to work."
Cons: "wished I knew about the fees for both checked and carry-on luggage"
Pros: "Price and execution of flight."
Cons: "Seats don't recline."
Pros: "Nothing. It was terrible"
Cons: "1) They don't have 24 hours cancellation unless you book over a week in advance. 2) Barely any direct flights. Everything has terrible layovers in Denver. 3) small, outdated planes with no entertainment system 4) they charge you extra for everything including seat and carrion. 5) All the flights were delayed. Not a single one left on time 6) Phone service is atrocious."
Cons: "Flight has been delayed. Still waiting. The reasons for the delay continue changing. I want a refund and i highly doubt i'll fly frontier again. Back to Jetblue!!!"
Cons: "They charge for everything."
Pros: "Staff did a typical job, everyone was nice, nothing notable."
Cons: "Frontier airlines is awful. With all the added fees, I could have just booked with Delta or another airline that at least offers their passengers water without charging for it. Or charging for my bag. What a joke. Not worth the "discount" at all and would never bother booking with them again."
Pros: "Crew was great."
Cons: "The quality of food choices has really declined. No access to internet, small tv, movie (international flight of four hours). This airline is more like a spirit air where you are charged for everything extra, but the ticket price is more than spirit air. Really felt nickled & dimed with the charges for carry on, seat choice, sodas, etc. I will try to not fly frontier in the future if there are other options available."
Cons: "Seats are unbearably uncomfortable"
Cons: "Frontier isnt honest about its information display policies... the price displayed on Kayak does not mention that passengers have to pay for carry on.. which is truly an odd expense.. $ 40 each time in a round trip is a considerable expense.. furthermore, there is no mention that I have to pay for water and not to mention the old aiplanes... which rattles... this airline isnt worth the hassle..."
Cons: "You have to pay for luggage even if it is a small carry on. Be prepared for this."
Pros: "Pleasant flight attendant, clean cabin and bathroom"
Cons: "The most uncomfortable seats I have ever encountered on an airplane, lack of information about ridiculous add-ons when booking the flight, carry-on more expensive then checked bags is counter-intuitive. The most disturbing issue was that an unavoidable delay (not the fault of the airline), was handled poorly by the pilot who subjected us to 20 minutes plus of a piercing high pitched, loud, cabin sound that became a health concern for several passengers. We will never fly Frontier again"
Pros: "I liked that i made it to my destination."
Cons: "I do not like that the website does not clearly state that a backpack is a personal item. But here is the con, they say pay now for the bag or pay more at the airport! So of course you pay. On my return and upon picking up my boarding ticket i asked about my backpack and she told me it was a personal item and that it is free. She handed me a ready made slip of paper to call for a refund and said she would make a note in the system to this effect. When i called for my $80 refund i was told well the note in the system only mentioned your return flight so we will only return for that flight. Ok..ok. You see where im going with this. This is a class action lawsuit in the making."
Pros: "The price was right and the flight arrived early."
Cons: "New seats on Frontier planes are EXTREMELY uncomfortable, don't recline, have a nonexistent tray table, etc. The crew was not friendly, but I'm sure that's largely attributed to the fact that they have to deal with angry customers who have to pay for a carry-on, any type of beverage, and the air they breathe during the flight. Never flying Frontier again if I can avoid it."
Cons: "I flew from Atlanta to NY and supposedly laguardia airport shut down arrivals because of snow... after circling in the air until the fuel ran out, we landed in Philly and an hour later were informed that it would take at least 3 hours to get into laguardia! That would have been fine if it wasn't for the fact that a delta flight left atlanta around the same time and landed in laguardia just fine shortly after we were told that we have to wait. When absolutely no one was there to inform the passengers what to do in terms of getting back on the plane, I just left and took the train home. Not cool frontier! Should have paid a little extra for a more reliable airline"
Pros: "Flight was on time. Pilot was communicative. Easy boarding and deboarding process."
Pros: "The boarding process went seamlessly."
Cons: "There is a charge for each piece of luggage, including your carry-on. I ended up paying more for my luggage than for my actual flight; the seats are hard, uncomfortable, about 1 inch thick with no padding and do not recline; there were about 25 screaming children on my flight making it an uncomfortable and expensive 3+ hour nersary flight. I will not be flying Frontier in the future."
Pros: "Great flight but no frills and you cant lean back in your seat."
Pros: "It was really fast flight i loved it."
Pros: "Absolutely the worst airline I have ever been on! You buy the ticket under the assumption you got a great deal. What they do not not tell you is that when you purchase an economy ticket, which everyone buys except first class you have to pay for carry on. Your first checked in bag costs $40, any bag after that is $45. So my carry on bag cost $45! Between my husband and I we spent a total of $170 on luggage for two checked bags and two carry ons. So if you are bringing any luggage with you, go on a different airline, you will save money by the end of the day. Also, all drinks and food are for purchase."
Pros: "Very friendly crew."
Pros: "Very poor airline and all related services were very low standard"
Cons: "I suggest don’t travel on this cheap airline."
Cons: "It will be better to include the bags in the fly ticket for some reason. Before we checked in, a lady told us to just print the boarding pass and go inside in order for us not to miss the fly when we asked if we can have as discount because we did not know about the carry-on bags. Outside was $55 for a bags and $65 at the gate. Which is $10 more for each additional bags. This is stealing money from people and they are sending passengers away from Spirit airlines. I don't recommend to anyone. Even water, you have to pay for it."
Cons: "I wasn’t sent an email or text letting me know the flight was delayed 3 HOURS!! I was traveling from Northern Michigan and would’ve changed my travel to Detroit had I known. I had to spend time waiting in the airport."
Pros: "We liked the on time and ahead of schedule flight, friendly staff, great piloting, and helpfull staff all around"
Cons: "We didnt like expensive carry on luggage, pay to switch seats, pay for water and coffee. Lots of paying.-seats do not lean back."
Pros: "Spirit has the worst planes super uncomfortable really long flight and it was not easy to get to go to the restroom also the flight attendants are very chatty and rude they didn't seem to happy to be there overall the worst part was paying for a carry on and then not having anywhere to put it."
Cons: "Everything was bad the bathroom was disgusting"
Cons: "Very poor service"
Pros: "I did not like anything. It was my worst experience ever and i lost the flight due to their lack of responsibility."
Cons: "They gave me the wrong ticket. They did not call the my name as TSA created a huge line and a lot of costumers lost their flights. When i finally entered the terminal and i went to the gate, the plane had left ahead of time, therefore i missed my flight and i had to pay a different flight with a different airline because i had to be in Manhattan, NY during the morning hours. The people at the gate did not give me a alternative even after i told them my urgency. They said you can wait here until 4 pm or take the morning flight tomorrow. This was very wrong and i want my money back."
Cons: "Very poor customer service from Spirit Airlines. All flights to NYC were going through except theirs on Tuesday, apparently because of ATC / weather related. This is a BS excuse and cost us one full day extra in Myrtle Beach instead of NYC."
Cons: "Was 5 minutes late for the check-in "deadline" and had to wait 12 hours until the next flight... Airlines used to try to accommodate passengers."
Pros: "Everything thing"
Cons: "Treat us like cattle not up front about all the charges next flying spirit again"
Cons: "I need you to confirm me whether I purchased a round trip or a one-way. When I got to the spirit counter in Cancun, the staff lady told me she could not find my name, number or anything that would let her know that I had bought a return flight to Atlanta on spirit airlines. I don't see how I could have made that mistake so please tell me if I did purchase a round trip ticket. To make a long story short, I had to purchase a new ticket on another airline in order to get home to Atlanta last night. Please communicate with me as soon as possible and clarify this mess. My email is email@example.com and phone is 662-352-1682. Thanks"
Pros: "Spirit airlines canceled my flight from Newark to FLL 1hr prior prior q0 departure did not accommodate me with any other flight had to book a flight with another airline at the cost of $560 to catch my connecting flight to Cancun Mexico"
Cons: "Spirit airlines canceled my flight from Newark to FLL 1hr prior prior q0 departure did not accommodate me with any other flight had to book a flight with another airline at the cost of $560 to catch my connecting flight to Cancun Mexico"
Pros: "Flight departed on time. Price of tickets was nice."
Cons: "Waiting for baggage took some time..."
Pros: "A 2hour delay cause of air traffic"
Cons: "Paying for every single carry on suitcase"
Pros: "Excellent pilot and crew"
Cons: "Difficult and deceptive company."
Cons: "no communication when 2 men taken off plane causing delays. no one to direct us to next flight. door of connecting flight shut in our faces (10 of us going on to Newark) and then plane sat at gate for 15 more minutes. discount coupon offered to spend the night costing more than other hotels in area. no transportation provided to hotels. no food or water provided. Spirit ticketing agents disappeared and left for the day leaving hundreds of us seeking rebooking and help. given a card to rebook "Online" but I'm 75 and don't own a smartphone, therefore not an option for us. waited in line 3 HOURS to get rebooked!!!!!.."
Cons: "Flight cost less then a hundred dollars but our luggage cost over $220??? I get the pay for what you use, but $55 per carry on and $50 for luggage and only up to 40 pounds where other airlines are 50 pounds. Would not fly with this carrier again, JetBlue or SW are much better options in this market."
Pros: "Plane has more leg room than most other airlines."
Cons: "General ticket prices are so cheap because the airline doesn't openly broadcast their policy about carry on and checked bag fees. These are more expensive than any other airline I've flown with. I've never heard of an airline charge for carry on baggage which was very disappointing to say the least. This flight was a basic "no frills" trip, meaning that you get the bare minimum snacks, with a tiny seatback tray that isn't even big enough to hold an iPad. Won't be flying with Spirit Airlines again."
Pros: "Quick boarding. No frills airline. Want a cheap seat and dont care about other things like reclining chairs then this is the airline for you. Everything besides a small personal backpack costs money. Want to bring your normal carry-on thats $55. Want food or drink thatll cost extra. No entertainment."
Cons: "See above"
Pros: "Nothing bad service all the way"
Cons: "Miss info paying for my bag 55 $ 18 $extra for my seat"
Cons: "Overpriced bag fees, rude flight attendants, shitty planes."
Cons: "Luggage limit 40 lbs instead of 50 lbs like every other airline, so they can charge you $30 dollars more for your luggage when you get to the gate. The flight was oversold, they had people on standby. $5 for half a cup of soda or juice, they don't even give you your whole can. Plane was freezing, people were wearing their polar fleece. On top of that, they announce an advertisement for their credit card aboard, with a whole plane of captive listeners forced to hear. Awful customer service, no phone number to call, will never fly spirit again If I can ever help it!!!"
Pros: "אני אוצה לקבל זיכוי על כל החודשים שחייבים אותי ב 19.90 ש״ח למרות שכלל לא השתמשתי בכרטיס. מה גם שנאמר לי בשעתו בחנות שאין כלל עלות עבור הכרטיס הנ״ל. כשהתברר לי שיש עלות חודשית( לדעתי זוהי הונאה לשמה)חזרתי לחנות כדי לבטל את הכרטיס ואמרו לי שזה בלתי אפשרי. ניסיתי ליצור קשר עם cal ולא הצלחתי בשעתו. אתמול סוף סוף הצלחתי לבטל את הכרטיס ואודה לכם באם יוחזר לי התשלום החודשי אותו אתם כביתם ממני בחודשים האחרונים. לדעתי מדובר ב 4 חודשים. תודה מראש טובה ברנר ת. ז 042388421"
Pros: "Crew was attentive"
Cons: "Plane was tiny and seats had even leas room than usual"
Pros: "Flight attendant made funny take off and landing announcements"
Cons: "They literally read a 3 minute Bank of America commercial midnflight, waking people up. Gate area horribly crowded. Hate their random seat assignment if you don't let them extort you more obey to pick a seat."
Cons: "EVERYTHING!! YOU'RE CREW IS THE WORST! TRYING TO SUCK MORE MONEY FROM YOUNG TRAVELERS. I AM NEVER GOING TO FLY WITH YOU AGAIN. AND BE SURE THAT ANY OF OUR FRIENDS, FAMILY AND ANY OTHER PEOPLE WE KNOW WON'T FLY WITH YOU TOO!!!"
Cons: "Everything so awful airline"
Pros: "How easy it is and fast to get to the big apple from Detroit."
Cons: "The craziness of La Guardia"
Cons: "Was supposed to arrive in New York Monday evening. My flight was cancelled once I got to Detroit because of weather over New York. The staff was blatantly rude and unhelpful. They also told me I wouldn't be able to get another flight to New York until the following Thursday. They didnt offered any vouchers for food or hotel. I eventually I had to rent a van with four strangers and drive 11 hours at 11:45 pm to avoid paying what would have easily been a thousand dollars in hotel fares and food for 3 days. They also told me they would refund part of my flight cost when I was in like for two hours, then denied saying that on the phone later that day."
Cons: "Teo hours late!!"
Pros: "No logical way to solve the overbooking problem"
Pros: "Crew members were nice. Quiet landing."
Cons: "Carry on baggage size is smaller than usual which makes checked baggage almost mandatory at a 50 dol per piece rate."
Cons: "Seats are terrible"
Pros: "The crew was great; the pilot got us there early."
Cons: "By the time you're checked in, you've essentially paid for a Spirit flight than any other. Why fly them?"
Cons: "I will never fly with spirit again we never made it to New York and we missed my nephew graduation thanks to you people"
Pros: "Flight was cancelled 2 hours before departure and it was impossible to buy any other flight to New York on any other airline on that date."
Cons: "Service, attitude."
Cons: "I will never take the spirit airline any more!"
Pros: "Seats looked new"
Cons: "The flight was delayed over an hour & half due to 'no landing time in NY'. Totally unrelated to weather or the aircraft. Drinks are available for a fee - even water!"
Cons: "They claim to be the best because of the "no frills" fares, etc...having to pay for luggage and carry on is ridiculous! The seats are the most uncomfortable, no tvs, no space, no reclining seats -- jet blue costs the same and has amazing features, service and crew...I'm never flying Spirit again!!!"
Cons: "i had to pay my on board luggage, the chair doesn't reclinate, no food, no intertainment and the price was not that cheap to justify all of these down sides"
Pros: "prompt service on time departure"
Cons: "Not happy with Spirit charging for ANY service or even water on board"
Pros: "Nothing would never fly spirit! Nickel & dime u to death could have flown first class on any other airline by time finished all additional supplement payments!"
Cons: "See above"
Pros: "The crew was very nice and pleasant to interact with. Best part of the flight."
Cons: "Seats didn't recline. Soda and water was not complimentary which is kind of a joke that a major airline can't even provide that service. Bag fees are outrageous."
Cons: "find fault with each pound if the customer exceeds the weight of the luggage 2 pound the flesh once you have a lot of money and when my wife and l flew from New York to Dallas and we had two small suitcases (roller) the employee ran after us and said that they should be put into the luggage and we said that we have to pay $100 when other companies do not to the same ,these roller were tested for patterns and they have stood the but she told us that you still need to pay a surrender and FLHN on the plane, l saw those rollers and missed the plane, they wewre even slinghtly thicket"
Cons: "It was not clearly conveyed when purchasing the ticket that baggage fees were not included in the base price. Thus, we not only had to pay to check 2 bags and 2 carry-ons for 170$, we also had to pay an extra 100$ because our checked bags were "overweight" at 50lbs (they only accept 40lbs bags) - and this was only ONE WAY. We will have to pay that $270 on our return flight as well. Ultimately our baggage fees cost us 4X more than our two ticket fares combined! Now I wouldn't call that a "bargain" by any means - we could have gotten two first-class tickets on delta for the total amount we ended up paying. We will never fly spirit again and will ultimately think twice when booking through kayak. What a bummer."
Airlines flying from Mexico to New York LaGuardia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Mexico to New York LaGuardia
Masks required on board, masks provided on flights from Mexico to New York LaGuardia
Social distancing seating
Middle seats unavailable to book on flights from Mexico to New York LaGuardia
Testing for antibodies, testing for symptoms for flights from Mexico to New York LaGuardia
Waiving of change fees. Search flexible flights from Mexico to New York LaGuardia