Find Deals on Flights from Miami to New York LaGuardia (MIA - LGA)

Nothing

I booked because of the cheap rate. Only to find out at the airport that they charge 25 for carry on luggage...I knew they charged for checking luggage but for a carry on?! ridiculous. Adding those $50, price is the same or more expensive than other better airlines. There was no food whatsoever. Almost 4 hr flight and no food....the food they sell is basically snacks...not even a sandwich. The seats are insanely thin and hard. Entertainment? You have to pay for that. Never seen this kind of horrible service. I lost my flight coming back from NY because of the bad weather conditions. The airport was insane, we got off in the middle of the freeway because cars were not moving and started running. I left 3hs30 before my flight and still lost it...thats how crazy it was. Not only they didnt offer any help, they wanted to charge penalty and put me on a flight 4 days from then. Tried calling and explaining, no one cares. Never flying this company again

I didnt like the fact that the flight was delayed and a notification wasn't sent to my phone. I had checked the status that night when I checked in and early in the morning and the system said that the flight was on time. It wasnt until I reached the airport and the lady behind the baggage counter told me that the flight was delayed for two hours. I went to go eat with my daughter at the Chilis restaraunt. I figired since the flight was delayed why not have some lunch and head to the plane an hour before take off time. I left the restarant and went through screening. One of the TSA memebers asked me why was I going in so early when the flight was on delayed. I let them know that the flight was suppose to be taken off in an hour so they let me through. As I'm walking through the terminla they have someone walking bu asking if anyone was getting on the frontier flight. I told them that I was on that flight and they told me I needed to hurry up because the plane was about to leave. I became nervous ans started running down the gate to make it to the plane. I'm running with a two year old so Im pretty sure that you can only imagine how difficult that was. Once I reached the gate I was out of breath and it was suppose to be eight minutes before we took off. However we sat on the plane for about another thirty minutes before we left. I feel as though the communication with the airline is not there 100% and if you are sitting in an airport you should be able to hear the update especially when they are not planned ir taking place at a time that is different from what was already relayed.

Volare con American

No snacks offered! No alcohol drinks offered!

Very professional and friendly.

N/A

very poor communication to the passengers the crew left us in the dark

lack of communication to let us know about the delay did not give updates horrible experience missed an important meeting

Great staff! Friendly and kind.

You pay for what you get for No delays Nice flight attendants I would flight again

- No complementary snacks - No move or entertainment

Nothing

Outgoing flight was delayed by 18 hours. Cancelled my inbound flight and purchased a last minute flight with another airline and still haven't received a refund.

Nothing

Seats, baggage policy, check in policy

The crew were very friendly.

Seating is very incomfortable, chairs do not recline.

Quick boarding, friendly crew.

Nickel and dime you throughout the trip. You don't even get free in flight beverages!

Extra charges for carry on rather one price and stop nickel and dimeing customer Most uncomfortable seats...hard no reclining and little legroom. Very hard seats. Crew wentaround trying to sell one of three front row seat for 30 .. Extremely slow baggage retrieval

That the flight ran on time

Everything is an added charge. No food option. No TVs. No friendliness. We were consistently inconvenienced as the flight attendant was seated next to us and interrupted us consistently with no apologies.

Wonderful

On Time departure, no hassles. Great customer service from time of Check-in to Flight attendants on board.

Horrible they transfer my bag to a different airport