Pros: "Always harder to check in on online, add the checked bag but many time I can’t pay. And I check in at airport, they changed $100 instead $80."
Cons: "Refuse all online system"
Cons: "Clean environment. Comfort seats"
Pros: "The flight attendants were nice."
Cons: "The plane is uncomfortable, but this is to be expected from Spirit."
Pros: "The crew was great with the communication !!"
Cons: "Delayed for over an hour"
Cons: "They overbooked our flight. Our seats weren’t reserved. We missed our flight and had to wait for a later departure. I would rather pay the few extra bucks and not have to worry. I’m never flying Spirit again."
Cons: "I feel like I am wasting my time writing here, cause I doubt anything will come of it. 1. Flights are not cheap!! “bare fare”??? 2. Gate closed around 1 1/2 hours before departure. WTH??? 3. Seating Is unbearable (uncomfortable seats no leg room) I felt like I was in a cattle car. 4. In a night flight why does the crew feel like telling us are cruising altitude and arrival time every damn 5 minutes(Is it illegal to actually sleep on your airline? Hence no reclining.) 5. For some reason there was no gate for us so we had to walk with a baby- Yes he’s cute I know! P.s. maybe if you start putting real seat pockets and reclining chairs the airport will give you a gate!!!!!"
Pros: "Well, I had to stuff everything in my purse into my backpack to avoid paying a $50 luggage fee. In the process I lost my cell phone. Also got in too late to use MARTA to get home, so had to cab it. Whatever I saved by booking this excruciatingly long (but cheap) flight was lost in the details of no cell phone and no option to use public transit. But really, it's not Spirit's fault. I'm just telling you cuz you asked."
Pros: "Crew was friendly, polite and professional."
Cons: "Flight was delayed due to miscommunication around what terminal and gate the pilot was expected. This led to the following two connecting flights to be delayed as well. I was surprised none of the cabins had power outlets, which was a little inconvenient as there was no time between flights to charge electronics between flights because of the delays."
Cons: "Terrible customer service on Spirit Airlines"
Pros: "I liked the service person who maintained a decent attitude."
Cons: "Not knowing what was going on. Not having received notice before arriving at the airport. The 1 carry-on $55 fee is ridiculous. Being directed to United as a replacement without being told it would be 30 mins before the change showed up in their system, trekking all the way over, having them tell me something was wrong, trekking all the way back to Spirit, and then having a different service person snap at me that that was normal, as if 30 extra minutes and unnecessarily going back and forth wasn't anything to do with them. This is my second such experience with Spirit."
Pros: "On my way to Myrtle Beach the crew was great, lively and accommodating. Unfortunately, it was quite the opposite on the way back to NYC."
Cons: "I flew with my ESA. At Myrtle Beach through the check in to the flight, to take off the validity of my ESA was questioned. At check in my letter was passed around numerous time to see if it would suffice. It clearly stated why I needed my ESA. I was also asked in a very professional way if this was valid before one man gave the green light. I didn't feel comfortable disclosing details of my reason for my ESA, or the fact that it was questioned in general. This was a first as my ESA has flown with me through many different airlines, and my condition, paperwork have never been questioned. In addition on the plane I was told my ESA could not be on my lap and had to be under the seat. What is the point of the ESA? Ultimately once in the air I kept my ESA on my lap. This was a point of contention as the attendant kept coming by and asking she be secure under my seat. Truly an awkward, uncomfortable experience."
Cons: "My flight to Chicago was delayed, and my return flight to New York was canceled entirely. The airline offered to change my ticket for another flight later in the week, but none were available. I had to book a last minute flight through another airline to get home. Spirit's help line was totally clogged with an excessive wait time, so I just gave up. Spirit eventually sent me a travel voucher, but it was less than the original cost of then ticket and didn't even account for the extra money i had paid for baggage. The voucher also expires far sooner than my next planned trip."
Cons: "Flight was at 6:30 I arrived at 5:00 and was waiting on line to check in and told me it was to late- even though I was on time ! I missed my cousins wedding and had to pay a fee of $100 just to jump on the next flight! I wasn't the only person either there was 7 more SPIRIT CUSTOMERS with the same issue- it seem like they were over booked and didn't care ! On top of that my small carryon bag was 100$ for round trip- that's insane! Spirit check in worker we're so rude and nasty and didn't care about their customers! Spirit airlines should be shut down- they steal and play with there customers! I DESERVE MY MONEY BACK OR THE FEE WAVED BECAUSE THIS WAS THE WORST EXPERIENCE EVER ! My number is 6317454033 klyn thank you"
Pros: "I booked this flight late but paid through the nose. A long lay over When i asked where the sound tunnel was at the Detroit airport, Spirit employees said I couldn't go there WRONG! I went and it was fine. This is one airline you do not want to book last minute because they charge you top dollar and then it's a middle row seat, ($20 to chhose your own seat) NOTHING is complimentary, snacks, drinks or even water. Employees ill informed and not helpful but they smile right at you while their saying it."
Pros: "flight was ok"
Cons: "no snacks. all to be paid separately-additionally"
Pros: "The space and comfort of the seats, the crew on the flight."
Cons: "The crew at the gate wouldn't give anyone a straight answer as to why we were delayed for HOURS. I heard 3 or 4 different things throughout the wait time and they were all completely different. We were one of the only airlines that was super delayed that day. The baggage fees are ridiculous. The flight cost should at least include a carry on option. The fact that the carry on cost is higher than the checked bag cost doesn't make sense."
Pros: "the plane did not crash it was cheap."
Cons: "the seats do not recline. you will be sitting erect the whole flight. and i don't mean that in a good way. the trays are about the size of your foot. you can't even place a laptop on them. the departure was two hours delayed. the spirit concourse at laguardia is the shittiest i've ever seen outside of a third world country like brazil or bangladesh. it's cramped and outdated by about twenty years. there are barely any available outlets or enough seats. people are crammed like sardines in a can. really a miserable experience. i asked for a cup of water. they said no. but i was welcome to buy a bottle."
Cons: "I gave Spirit a second chance after a bad first experience last year. I shouldn't have. I was charged $200 to change my flight after realizing that I booked the wrong day and was trying to get home to Kansas City for a funeral the next day. I received zero assistance. I had no choice since it was a death in the family, but I wish I would have had a different option and not flown Spirit. The flight itself was awful too - smelled bad and there was a fly flying around the entire time. Just bad."
Cons: "Deceiving airline. Every move was a motive to suck money out of you. The counter agents were blatant shamelessly rude even to handicapped people. I love kayak I don't think kayak should be associated with such kind of disgusting behavior and conduct!"
Pros: "Boarding The flight Good if no luggage"
Cons: "I got conned along with I'm sure a lot of people the first time flying with Spirit. A "personal item" doesn't mean carry on two separate things and had to pay over half my ticket cost in luggage fee. If you have luggage makes absolutely no sense to fly spirit stay away. Don't like the advertising on flight, but you. Get what you pay for."
Pros: "The crew was nice, I guess."
Cons: "It started with my flight being delayed a literal 6 times throughout the day, it was the last flight of the day. I checked in the night before and saved my boarding pass as a PDF since I don't have a printer. When I arrive over an hour before my latest and most stable delayed time, I'm not allowed to print a boarding pass at the kiosk and am directed to speak to someone at the desk, but lo and behold, they've already left for the night. TSA tells me they can't let me through because of course Spirit boarding passes aren't scannable. When I speak to the Spirit rep in baggage claim as TSA suggests, she tells me she can't help me, can't print the boarding pass, and that I had to call reservations to REBOOK my flight because I was "late" for a flight that I already checked in for and was still over an hour away from leaving as far as I was updated. Two other men were in the same situation and we basically had to beg people in Southwest to let us print our boarding passes so we could get on the flight. I was successful but I don't think my comrades were because of course when they logged in to Spirit, they no longer had access to the boarding pass, despite also checking in online earlier. When I get through security and the gate, I find out the flight is leaving 40 min earlier than any flight status update reports. NO notification anywhere. I was so hesitant to fly Spirit knowing their history with others but I was going on a < 36 hour trip wanted to save $. Spirit will never receive my business again. They intentionally create systems to inconvenience people and provide poor customer service."
Cons: "You will not save any money flying spirit and the seats are so close together my girlfriend had to fly with her legs over mine just not to feel cramped. Go with anyone but them. They messed up charges on my card, It cost 130 bucks for 3 bags."
Pros: "Very little."
Cons: "Usury charges for all services, including seat changes, carry-on prices, lack of complimentary snacks & drinks on board. Major complaint. Long delays (hours and hours). Both flights. One 6 hours delay. Another, 4 hours delay. No prior notification. Passengers were forced to spend down time at the airport gates or be charged for finding other flights on nearby airlines with more timely departure. Just for the record, I will never fly Spirit Airlines again. I didn't save money and I didn't enjoy 10 hours of wait time with not believable explanation. (Sent for another plane to fly the route -- same excuse on both flights) Additionally, check in was ridiculously slow. Two clerks to manage hundreds of angry people. The equipment problem that was used as the excuse to send for another plane was justified by the clerk who was checking me in answered my question with the following statement: "You wouldn't want to fly a plane that could fall out of the sky, right? There is no reason that person should be handling customers. That kind of 'in your face' response to an inquiry about a 4 hour delay is unacceptable. We should have been compensated in some way other than be told 'take it or leave it, at our expense. In this case, an 8:55 p.m scheduled departure delayed to 12:30 a.m. boarding time would have gotten us to our destination (LaGuardia to Ft. Lauderdale) at 3:30 a.m. Our pick up plans would have to be scuttled. That, Spirit Airlines is unprofessional and unacceptable. For me, in my first attempt to fly with you, ended any further booking on Spirit Air. With this kind of performance, you will fail. (P.S. I happen to fly a lot and am a million mile customer on American Airlines and a steady customer on Jet Blue. I'd like my survey review to be forwarded to somebody who will actually see it. A response would be appreciated. Barbara Pesin firstname.lastname@example.org 631 - 766 - 4449"
Cons: "Because 2 hour late to Chicago , we didn't catch the flight from Chicago to Oakland. They arrange us take the flight transfer from LA to Oakland which was totally 4 hours late to Oakland. Exhausted Flight!"
Pros: "I got on the flight eventually and made it home to Dallas."
Cons: "The crew was extremely rude. My flight was delayed and I received many notifications notifying me of the time change. I arrived with plenty of time to get through security for the new time of the flight. When checking in however the crew told me that I had missed my flight. The plane had not left, the doors weren't closed, and the flight hadn't even boarded. I was devastated. They said I couldn't get a refund and there was no way they could let me board, I needed to arrive an hour early before the original time not the new time. Eventually I was able to speak with a manager after 4 other people arrived with the same issue trying to get on the flight, and I got on the plane. The ticket agent that I initially spoke to was incredibly rude though and had no compassion, nor did she even attempt to do anything to help me. Will not be flying spirit again."
Cons: "Had to wait 2 hours in the plane to take off and 45 to get off the plane. Had to pay additional $55 when getting my boarding pass for a carry on. Had no advance notice about this charge. A check in bag I would understand but a carry on is out of line. At least tell me at the time I purchase the ticket."
Pros: "Crew was really nice, funny, and we slept through most of this flight. Bathrooms were clean, easy to use, and easy to access. They had a bathroom light viable to all passengers to see whether or not they were occupied for all 3 bathrooms, which I really appreciated."
Cons: "No complaints. We slept through the flight."
Cons: "Flight was canceled.Spirit didn't notify us because we didn't buy ticket directly from them. We were offered flight 2 days later. We were told to decide within one hour wether we want flight 2 days later or we loose our money.On the top of it service was very rude and they didn't try to help us.Spirit personel treats costumers like intruders.AVOID SPIRIT AND BUY DIRECTLY FROM REPUTABLE AIRLINES."
Pros: "I literally hated everything from boarding to picking up my baggage"
Cons: "The most uncomfortable seats, nothing on the plane is free (soft drinks, snacks, everything costed money). We waited 35 minutes for our bags to be put on the belt.. The plane was old and decrepit, no tvs or any sort of entertainment. Our flight on the way home was cancelled thank god I bought flight insurance because spirit airlines is BS. I'm surprised they're still in business. Oh and I had to pay for my effing seats AND my baggage, including checked AND carry on bags. I'm never giving this airline my business anymore and I suggest all of you do the same!!!!"
Pros: "Not a thing"
Cons: "The fact that Spirit left me on hold 56 minutes."
Pros: "Horrible. Filthy seats and plane. Was told "get off plane and fly with another airline if you don't like it" several times by attendant just for asking for something to clean seat and floor with myself. Then I was thrown off for objecting to such disrespect ful treatment. I will pay triple, double, quadruple to fly with another airline from now on. This airline and its employees are beyond rude and disrespectful. Do not go anywhere near this company. I was warned not to fly with them and I thought it could not be so bad. It was 100 times worse!!!"
Cons: "Spirit airlines claims it has the lowest fares. I had to pay more for this flight than my Delta flight. I was not impressed with the fact that you have to pay for your seats ($10) if you want to know where you're seated when you check in. That doesn't even make sense. Then you have to pay even for water! For goodness sake on a two hour flight that was already delayed by an hour they had nothing complimentary to give us. I was freezing the entire time back to Chicago. In fact I was very uncomfortable because I don't think that the seats even went back. I felt like I was hustled by Spirit airlines and will choose not to take them ever again."
Cons: "I didn't like that you pay for a carry on that is stupid when your flight is already $400"
Pros: "The crew were very nice"
Cons: "Horrible counter experience to the point that I break down, first and last time that I'm traveling with this airline I would never recommend this airline to anybody give them 1 start because I don't see a -0"
Cons: "The staff was rude from the gate to some of the flight attendants not all. Poor customer service skills. The 2 ladies at the gate let me stand there for 5 minutes and never asked what I needed. One finally came over rolled her eyes and told me I needed to sit down. I told her no because the flight was boarding and she told me standby needs to sit down and wait . However, I had a boarding pass and simply needed a seat assignment and when I said this she sucked her teeth and rolled her eyes again and took my boarding pass. Extremely rude. Inside an attendant proudly walked down the aisle saying "ugh what's wrong with you people and these phones these days." Then proceeded to get on the intercoms and say "I will have them take the plane back to the gate if you just can't be compliant." Were we on a school bus full of children going on a field trip? How about you explain the reasoning and importance behind needing to turn off cell phones and stop use and maybe you'll have more compliance than getting on the intercom and threatening the customers. I have never been on a flight like that and after my flight back home I never will again. Cheap flights or not it was just AWFUL."
Cons: "This was one of the worst travel experiences in my life. After arriving to LGA, I found out that my flight was outright cancelled because the pilot no showed for his shift, and therefore all flights with that plane/crew were cancelled outright. While Spirit did offer to buy me a ticket on another airline, I had to wait on hold for over an hour for my call to be answered by the customer service team. The customer service member who finally answered my call was very polite, but told me that the next available flight to ORD was in two days. When I explained that this was not going to work for me, she then said that the next available flight was at 4pm and connected through DC (1. it was 8am at the time, and 2. I had originally purchased a direct flight). Since I needed to get home to Chicago that same day, I accepted this flight on American, even though I knew I would have 7+ hours to kill in the gate at LGA and there was a layover late in the day in DC (which means there was a chance I would be stuck in DC overnight if the evening flight didn't get out of DC). While waiting the 7 hours at LGA though, I learned that American Airlines has direct flights to Chicago every hour and that each one of those flights had plenty of available seats. Therefore I am extremely upset with Spirit for lying to me. Outright cancelling a flight is bad enough, but then to be untruthful when rebooking because of their company's mistake causing me to spend 13 hours traveling instead of the two initially intended, is completely unacceptable."
Pros: "I would only use Spirit Airlines for 1 day / weekend trips because of the baggage restrictions. And I would only use it so long as I'm cheap. Otherwise, this is the worst airline on the market."
Cons: "First of all, I was never informed of the exorbitant fees for having a bag. I've been flying since I was literally in diapers, and have NEVER heard of paying for a carry -on. Especially something ridiculous like $55. I did not have the money at check in, and the people operating the kiosks were miserable, mopey, unhelpful drones. I ultimately had to call a friend and ask for money to be wired for this unexpected gauge. I was lucky to have gotten there so early- I have never spent so much time in an airport Pre-security. It's disgusting to have a business model based on such deceit- lure customers in with a cheaper flight price, only to stick them with pricey fees for virtually EVERYTHING once they get to the airport. Sleazy business at best. Once on the flight, there was so little legroom I could hardly sit up straight without my knees pushing into the seat in front of me. I felt bad for the attendants reading off scripted bland jokes on the intercom. Needless to say, I will NEVER be flying Spirit again, and will be advising all of my friends similarly."
Cons: "The flight was delayed for more than an hour. The plane was making horrible sounds. It was like a loud Saw. No one told us what the sound was. It sounded as if the plane was going to fall apart. While I understand the need to charge for bags, I can not imagine why my purse and laptop are counted separately. Having people pay for a boarding pass is utterly ridiculous. The website is terrible. The system would not allow me to pay the $80 for my 2 bags when I logged on from home. When I got to the airport, I was charged $100 for my 2 bags. The staff was not very friendly. You could tell they were used to people complaining. They were indifferent to any complaints. For all the aggravation and additional fees, I really wish I had paid the extra to be on a different airline. It would have been cheaper and less aggravating."
Pros: "They should have free refreshment also price for luggage is pricey over the phone they tell you one thing when you get there it's different price seats are small I felt like I was in a sardine can"
Pros: "Absolutely nothing because the flight was cancelled and I had to book with another airline."
Cons: "Hello my name is Keith Smith and I flew on spirit airlines on Februray 26 and when I got to LGA for my departing flight I was not notify by the airline before arriving to the airport that my flight was cancelled. I had to spend an additional $350 on a ticket to get to my destination. Spirit is a horrible airline and I will never book with them again in life"
Pros: "Good for people that are going on a 1-2 day trip."
Cons: "The price of the flight is cheap but the quality is also cheap. The seating is very close to eachother and really doesn't matter what size you are, you will be brushing arms with the passenger next to you. That's how really tight it is. And they claim that you are paying less but in reality you have to pay for any type of baggage that is not a purse or bookbag. Which they should mention loud and clear when purchasing online because at the airport, many people didn't know what was acceptable and they were at the terminal having to pay an extra 100 dollars for one little suitcase."
Cons: "No, fight is not a typo. This plane was already delayed three hours as a result of Spirit airlines. We were finally on the runway after sitting in the airport for over two hours without explanation and sitting on the plane for over one hour without explanation. Every one was belted in. We were about to take off. These two women who had been bickering for a few minutes suddenly began throwing punches. The crew broke up the fight and we had to return to the gate. Police came on the plane and removed them. That added another hour to our delay. This is the first bad review I've ever written. I believe that if the other two delays hadn't happened, tempers wouldn't have flared and this fight could have been avoided. I did not enjoy my experience with Spiritt at all. As an economy traveler I loved their prices, but I may not fly Spirit again."
Pros: "The crew kept it moving through the delays. Once we got off the ground, the flight was smooth and easy travel."
Cons: "The gate crew on the NY side did not make a sufficient amount of announcements as people continued to arrive at an overcrowded gate and some misinformation was therefore spread among the passengers waiting for different flights. There was no available entertainment (fine by me) so my survey answer should be n/a"
Pros: "staff was friendly"
Cons: "the tickets were very cheap...but they get you at the airport..it cost $50 for each piece of luggage..even a small carry on, so that added to the cost of the 'cheap' ticket. Nothing, not even a bottle of water was free on the plane ride...we brought our own water and snacks bur to not offer free tea or coffee and a bag of pretzels was pretty chintzy. The seats do not recline at all..so the ride was uncomfortable. No tv or movie screen. My flight was only a few hours, but a longer flight would have been miserable"
Pros: "I received an email stating flight might be canceled hours before."
Cons: "The reason why it was canceled made no sense, they claimed weather conditions in Florida when it was sunny and warm. So it's crazy."
Pros: "I travel every week. The airline cancelled last minute and were very rude when I called them to figure out an alternate option. Without any help from Spirit, i managed to pay for another flight with Jetblue to the exact same location and yet the reason Spirit cancelled this flight was due to weather. Very odd. I paid for a new flight, extra hotel and the extra transport to the airport and all they said was we can give you $44 refund for your ticket. Wow, that is pathetic. I would be ashamed to represent this airline and I will likely send and email to the FAA regarding this cancelation"
Pros: "I didn't book this flight at a great rate it, was only 20-30 dollars cheaper than other flights. I also booked through a third party, so I didn't realize at time of booking how 'special' Spirit Airlines was. Once it was brought to my attention, I had a mini break down( already stressed out about other details, flight arrangements didn't need to be an added bonus). I throughly read other tips and reviews to make sure I was prepared for the worse. Flight ended up being perfectly average, once I heeded all of the tips. Will I fly with Spirit again?? Probably not...unless I got a stupid cheap deal, and was just a weekend trip."
Pros: "-Crew and staff were professional and cordial -Nobody gave me a hard time about carrying on a bag without paying extra for it"
Cons: "-Online check-in didn't function properly -Check-in at Airport kiosk didn't function properly -Had to wait on line for a long time to check in at counter -Seat was REALLY small (3-4" less than on most other airlines) -Must pay extra for baggage, and baggage fees are HEAVY ($55-100 for carry-on, depending on when you buy it) -Must pay extra for in-flight drinks, including water -Terrible food options (snacks only, no meals) -No in-flight entertainment, or power outlets, or headphone jacks -Crew all seemed tired, overworked and generally miserable (although they were still friendly) My ticket was ~$15 cheaper than a comparable one from the next cheapest airline, who would include free water, snacks, carry-on baggage, more legroom, online check-in, etc. Last time I ever fly Spirit. They're the worst."