Cons: "Everything was good"
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Pros: "Crew was great, check in was fast. Overall great experience."
Cons: "The food on the plain or snacks were to poor and not that tasty."
Pros: "WARDA at the Miami Gate H07 was awesome. She went above and beyond. Everyone else was very helpful but you can get tell she does more than the norm. LOVE LOVE LOVE the free entertainment in the individual seats. Perfect for families!"
Cons: "No complaints"
Cons: "Small plane, feels cramped"
Cons: "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
Cons: "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out."
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Pros: "We got earlier than expected to our destination"
Cons: "Perhaps educate passengers on the new Delta process of boarding. Too many passengers where disorganized; the crew tried very cars to direct people"
Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Pros: "N/a"
Cons: "Explain why there’s over a 2 hour delay"
Cons: "Faster lines at check-in. More courteous security personnel"
Pros: "Choice of Entertainment was excellent"
Cons: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
Pros: "Nothing."
Cons: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Pros: "Crew was so friendly!"
Cons: "Food; movie choices"
Pros: "Crew was very attentive and friendly"
Cons: "Boarding could be better."
Pros: "The flight attendants was very rude & keep harassing me about my emotional support dog, I was a real animal hater, the complaint is to long to list here, never experienced such a rude flight attendant in all my years of flying , I filed a official complaint with delta."
Pros: "entertainment and leg room on regular seats"
Cons: "delay, boarding process"
Pros: "No delay and friendly crew!"
Cons: "Not much leg room and the coffee was horrific."
Pros: "The flight was delay 3:45 and no compensation!!!!"
Cons: "The worst The flight was delay and no compensation!!!! 3:45"
Pros: "Arrived safely"
Cons: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Pros: "Crews were great."
Cons: "Flight delays coming and going. Happens a lot with Delta."
Pros: "Confort"
Cons: "N/A"
Cons: "I was in first class. Neither food option sounded appealing. Recommend keeping things a bit simpler to appeal to more people. Flight was 90 minutes later"
Pros: "Late. Poor communication. Crying kids"
Pros: "It was everything you look for on a plane. Friendly crew. Lots of space. Clean. Lots of entertainment. Plenty of space for luggage."
Cons: "I loved it all."
Cons: "Flight was delayed longer than the actual flight time. Smallest plane I have ever been in in my life."
Pros: "on board entertainment options are really nice... esp to be free. real time luggage updates in early"
Cons: "like to see a bit better snacks"
Cons: "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"
Pros: "Flight was on time. Boarded quickly with no fuss."
Cons: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Cons: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Cons: "No meal service in first class."
Pros: "Delta made the experience great"
Cons: "Flight was delayed almost two hours"
Pros: "Plane is great. Comfortable."
Cons: "The staff at the gate at LGA were not too friendly."
Pros: "The staff was was very accommodating to myself and my 19 month old daughter"
Pros: "Clean & new plane, some of the stewards were fine, good pilot"
Cons: "head of the stewards was nasty with everybody, not polite and passive aggressive. Very poor food selection, even if you paid for it."
Pros: "Even though we couldn't reserve our seats we where able to call and change our seats to be together. (Mom dad and 2 toddlers)"
Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Pros: "Friendly crew, on time"
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Pros: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Cons: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
Pros: "Everything"
Cons: "No complaints"
Cons: "I wasn't able to choose my seat even though I bought my ticket a while back. Seat assignments were given at the gate and we were never given a real reason for this. I ended up in a middle seat sandwiched between people, and the man at the end slept the entire time, making it difficult to get up and walk around which I need to do as I am prone to DVTs."
Pros: "I have difficulty walking, the crew made sure that I got to my seat on the plane safely, and made sure that I had wheelchair support."
Pros: "Smiley flight attendants"
Pros: "Priority boarding . Front row seat. Friendly staff"
Cons: "Reclining seats"
Pros: "The base price was good, but once you add all of their extras, which in any other broadline airline the price is actually more expensive, but also no WiFi so could do work"
Cons: "They “extras” kill you, want to bring a carryon, $$$, want to choose your seat $$$, you want the flight attendants to help $$$, no WiFi, pay for a soft drink, when all said and done I could of spent the same amount on delta, and gotten the miles from it, but I wasn’t buying this ticket! There really is nothing redeeming about this flight other than it got to Miami early!"
Pros: "How quick it was"
Cons: "Rude crew"
Cons: "No one contacted me to try to give me any type of credit or refund even though I lost two days of my trip"
Pros: "Nothing - flight delay 3 times."
Cons: "I ended up not taking the trip at all"
Cons: "I was very surprised by the charge for a carry on, did not see any indication about charge for carry one when booking the flight. also the notification to go to terminal D at Laguardia was incorrect, it was terminal C."
Pros: "I arrived to my destination"
Cons: "We boarded late. Everything is for sale. It's all a business I guess but do you have to bother me when I'm trying to sleep just to ask me if I want to buy a coke? The chairs don't even recline."
Pros: "Nothing"
Cons: "Everything"
Pros: "The crew and the journey was on point but the passengers"
Cons: "Due to the passengers this was my worst flight ever"
Cons: "The flight was delayed 4 hours with never an alert to any passengers. The crew didn't even show up until the flight was already supposed to be boarding. I did not receive any message or alert that the flight was continuing to be delayed. I've never experienced anything like this before. And nothing was done to better the situation."
Pros: "Flight attendants on the way to NYC were awesome and flight was great."
Cons: "The way back to Miami was a disaster and the flight was very delayed, so I had to ask for a refund."
Cons: "carry-on $30?! check in luggage $40?! ridiculous."
Pros: "Disappointed I had to pay $45.00 for my carry on bag."
Pros: "Friendly crew, clean airplane."
Cons: "No food, no reclining seat, no music and/or tv. Too expensive to check bags. In a round trip, in many cases, the costs for checking bags are more expensive than ticket."
Cons: "Charging $45 for carry-on, is way too much, regardless of whether it's a budget airline. Round-trip it's an extra $90. Might as well put that money toward the flight of another airline."
Cons: "I had to pay 2x$45 for my carry on and there was nothing mentioned when I was buying the tickets. I feel robbed an will not fly again with Frontier and will ask my money back."
Pros: "Nothing."
Cons: "Uncomfortable, crew was rude"
Cons: "No es posible que haya atrasos en los vuelos"
Cons: "those little tables in the back ofthe seat are ridiculous,REALLY?"
Pros: "The flight took off and arrived on time"
Cons: "All members of the staff were rude (baggage, boarding, in flight, corporate on phone reservations). Purchasing tickets was terrible. Frontier's goal is to find anyway to get additional money from you and they stick it to you. In the end, we paid $200 more for this flight than if we had flown Southwest or JetBlue. I understand that budget airlines remove amenities to help control the cost of the flight. However, this experience felt more like buying a used car from a second hand car lot. The staff seemed to delight in finding ways to get more money from you, everything about the experience screamed cheap, and in the end, I paid more in extras than I did for my tickets! Pass this one over if you are looking for a cheap flight."
Pros: "Traveling, on time,"
Cons: "They try to charge for everythin like: food, seat,snack. I thin soda and snack go for free."
Pros: "Great crew excellent maneuvering of aircraft by flight deck crew."
Cons: "Airline lost my luggage"
Pros: "I dont like frontier. suitcase is 10-50$ extra. Don't offers food even water"
Cons: "Mandatory baggage charges are such a ripoff. I could have gone on delta and added miles, thought I was getting a deal. My ticket was $60 extra because of the mandatory carry on fees."
Pros: "The crew was very friendly and helpful. We arrived an hour early . The flight went well. I just enjoyed having staff that were friendly it makes taking Frontier worth it."
Cons: "Worst airline to fly with.. they lie about everything and don't accommodate for any mishaps and discomfort and issues."
Pros: "On time and friendly crew."
Cons: "Cheap no frills. Cattle class and not for the business traveler. Seats do not recline and hardly have any cushioning. This airline nickel and dimes you."
Pros: "quick boarding Staff was impressively patient with a full flight of impatient customers."
Cons: "Highly uncomfortable seats for even a 3 hour flight. I was never told during booking that I would be charges an extra $60 for carry-on bags. This should be made explicit before booking, not in fine print. Felt like I was being purposely mislead."
Pros: "No frills, no fuss. Left on time, no coddling. Efficient."
Cons: "Charge extra for everything. No entertainment, not even music. Snacks (for sale) not appealing or healthy. Web site and app completely nonfunctional and not user friendly."
Pros: "It's cheaper"
Cons: "No service whatsoever"
Cons: "We paid (in advance, online) to check a bag and when we arrived to the ticket desk, the Frontier employee said it was too late/too close to boarding time to check the bag...we would have to carry it on instead. We then had to PAY to carry on the same bag that we already paid for. We arrived to the gate and the flight was delayed 1.5 hours, the plane wasn't even there. We will never do business with them again."
Pros: "Smooth transition getting on and off the flight."
Cons: "There was no tv's on the flight and only complimentary thing we got was water."
Pros: "We got there safely and the crew was very nice."
Cons: "The flight was delayed 8 hours. Once we boarded the seats were uncomfortable, it was freezing, the lights were flickering the whole time, and we waited very long to be allowed off once landed."
Pros: "Plane was clean and comfortable."
Cons: "They charge extra for EVERYTHING! This is NOT any kind of a budget airline, it's just a NO-FRILLS airline, at the same price. I had to "pay" for my seat, hello, didn't I just buy a plane ticket? Also, it costs more to bring a carry-on than it does to check a bag, as each passenger is allowed only one personal item. So instead of bringing a small carry-on for my clothes I paid to check a large suitcase. (added cost) No signage at the gate to identify it if was the correct flight . Crew behind the desk somewhat unprofessional - applying perfume and taking personal calls within feet of the desk, while we were waiting to board. Once on plane the Crew was very grumpy and at times, downright nasty. As I said, they charge you for EVERYTHING, no complimentary water or soda here. The concept of not having complimentary beverages would make sense if they didn't "nickel and dime" you for everything else. I almost expected to have to pay to use the toilet. Fortunately, our return flight was much better. The crew was super professional and civil. This was the first time I ventured onto this new Frontier, and it was certainly the last !"
Pros: "Smooth landing , safe flight"
Cons: "Chairs don't recline"
Pros: "I got there in one piece"
Cons: "This airline is terrible - the seats are supremely uncomfortable and they charge for everything - even to carry on a bag! I didn't know that before this trip, but I will never fly Frontier Airlines again"
Cons: "Seats did not recline."
Pros: "Not much to like the plan was clean."
Cons: "The flight was two hours delayed. And the pilot or staff did not have the common courtesy to let us know what was happening. Pilot explained why they were delayed in landing at LGA. And it would be a two hour flight. However we waited another hour on the runway with NO updates!!! Just sitting on a plane, on a flight that was already late, was very frustrating. Frontier staff should really work on better communication. They also had an elderly woman pay $60 for her carry on. They could have waived the fee, she was elderly and she stated she wasn't aware that she had to pay for her carry on. It would have been a nice gesture when the flight was delayed."
Pros: "Nothing."
Cons: "Fees for bags. Paid beverages No entertainment (tv's)"
Cons: "The seat was back breaking. The service was horrible, very few options of food."
Pros: "It felt like time flew by and not a single problem. Left on time, arrived 40min early, and bags were off ASAP. I was asleep for the rest of it, but definitely a smooth one."
Cons: "That the nap was shorter because we arrived 40 minutes early."
Pros: "A little bumpy, the plane was full. I almost don't make it to the airport on time. But everything else was good."
Cons: "The Frontier flight was a rip-off. I was charged for a seat and for carry-on luggage which should have been included in the advertised price. I will not fly Frontier again."
Pros: "There was no portion or attribute that was enjoyable"
Cons: "Lack of communication, seating, waiting area, temperature"
Pros: "Nothing"
Cons: "I am still on the flight writing this review. I hope this explains everything."
Pros: "Nothing"
Cons: "This airline comes from the ghetto"
Pros: "The physical plane only"
Cons: "Customer Service throughout"
Pros: "Staff was very friendly and welcoming."
Cons: "Seats too cramped."
Cons: "HATED the 40 lb limit HATED that you had to pay for WATER< COFFEE< OR TEA NEVER USETHEM AGAIN"
Pros: "Leg space was comfortable and spacious. The captain explained that the delay was expected and would be resolved."
Cons: "We had an hour delay at take off. No entertainment was offered, but didn’t expect one as flight was originally scheduled for 3h."
Pros: "Left gate early and arrived early. Excellent"
Pros: "Boarding was quick"
Cons: "Seats were very uncomfortable."
Cons: "I wish I could have enjoyed my flight with my family. Leaving for a wake, and now I’m stuck behind . Attempted to fix or get another flight , and customer service through spirit air and kayak was poor."
Pros: "Price Crew"
Cons: "Seats dont recline Not even a bottle of water provided"
Pros: "Nothing"
Cons: "All , that airline is Horrible . Never again . Really uncomfortable seats . The worst service . NO even water , have to pay for everything, that's wrong , Totally wrong"
Cons: "How about an email or text that you are cancelling my flight? Next opportunity to go is two day away - not acceptable!"
Pros: "Nothing. Dirty and bad service, too expensive. Awful."
Cons: "Everything. See above."
Cons: "I thought I had checked in to the flight earlier in the day. When I arrived at the check in counter to see if another flight was available, the only other option would have gotten me there after 2 stopovers. I was headed to a wedding and had to make the rehearsal dinner. The woman at the Kayak counter suggested that I try to get a new flight with a different airline. I did, and transferred airports. The next day, I received a note that my entire itinerary was cancelled because i had missed one leg of my trip. After spending 30 minutes on the phone with the help desk (who were very nice, but wouldn't budge) i was unable to get anywhere. Then, I had to buy another one way flight home to make it to work the next day. I will never fly Spirit again."
Pros: "No delays. Everyone was friendly. The flight was easy and comfortable."
Pros: "Crew were very friendly and capable."
Cons: "Middle seat too small, space too cramped, ridiculous small tray table. No entertainment, should have the option to give no stars."
Pros: "I got a seat by the emergency exit "for free" otherwise i had to pay extra for my seat. We pay a lot of money to fly,and i feel airlines nowadays give you less,and demand more money from us.its ridiculous..if i pay for my plane ticket,i shouldn't pay extra for a freaking seat."
Cons: "Seats were not clean from previous flight; crumbs and wrappers present"
Pros: "Only direct flight from LGA to MYR"
Cons: "Paying $90 for a carry-on"
Pros: "Clarity w pricing up front!"
Cons: "They charge you for everything. Ridiculous!"
Cons: "Cancelled our flight with almost no notice, after we checked our bags and were ready to go. Made the whole flight wait in a line for up to an hour for a voucher and the next spirit flight to LGA from DTW was 24 hours later, meaning we had to cancel our whole trip as we were heading there for an event. Terrible experience, horrible customer service."
Pros: "Nothing. I will not fly with Spirit airlines again. Lousy airline."
Cons: "Extreme delays, no food, baggage fees excessive."
Pros: "The airplanes turnover once it docked was pretty quick"
Cons: "Tray tables too small, chairs don't recline"
Cons: "Predatory bag pricing. I'll never fly spirit again"
Pros: "The wide isles, comfortable seats, humor of staff"
Cons: "Nothing"
Pros: "Flights were cheap but then charge is excessive for both hand luggage and checked bags. I've never heard of anyone charging 45$ for hand luggage. Count that both ways and now the cost is more than other airlines!"
Pros: "Chicago airport is nice...."
Cons: "Spirit Airline and the uncomfortable seats."
Cons: "The flight was decent however there should be snacks and beverages accommodate it. To say that it is not included because we get a cheaper flight is not so for many other airlines."
Cons: "Worst flight I've taken in a long time."
Cons: "The Flight was delay from New York to Chicago."
Pros: "No food or water"
Cons: "Ran late"
Pros: "Cheap flight"
Cons: "Charge you for water on the flight?? Carry on bags cost more than checked in bags?!? This is a joke right?...."
Pros: "Clean cabin , friendly crew. No nonsense . Very personable pilot"
Cons: "Boarding area in airport untidy and unclean"
Pros: "Nothing. Not a good experience"
Cons: "We had to pay $50 for our bags, and if you wanted any food or beverage it was extra."
Pros: "The crew was courteous. The flight was comfortable and the plane left on time."
Cons: "The seats were tight and it was difficult to find comfort."
Pros: "nothing"
Cons: "worst flight experience ever"
Pros: "I didnt like anything"
Cons: "I hated spirit airline"
Cons: "Being nickel and dimed for everything, including a cup of coffee and the exorbitant baggage fee."
Pros: "My flight when I arrive at the airport was cancelled."
Pros: "nothing"
Cons: "everything"
Pros: "The cabin crew was very friendly and polite. The flight took off on time, and landed early. Kudos!!"
Cons: "The seats are too narrow."
Cons: "Had no idea that Spirit was the king of nothing included. Will never fly them again"
Cons: "Worst device and flight I've ever taken a do travel monthly"
Cons: "i fly spirit in part as i have a dear friend who is a pilot for spirit. but the conditions were cramped and there was a very unruly child 5 yrs old +/- who was not parented at all but several perople on every side complained ... not sure what could be done but no attempt madea ... a very torturous 4.5 hrs on the plane... the $55 fee for carry on was a shock especially since same bag is free on other airlines ...weather got rough but pilots did a good job of navigating and keeeping cabin up to date"
Pros: "I slept the whole time. So just being able to relax through it."
Cons: "It is ridiculous to call this a budget airline when the a la carte amenities cause the total cost to be well over that of an airline that "includes" such amenities."
Pros: "The attendants on board were kind and considerate. They were extremely welcoming on the flight going to my destination."
Cons: "My flight was cancelled. Unfortunately, I was informed later than I expected, and speaking with a representative was not a supportive experience."
Pros: "flight attendants did not talk very much."
Cons: "seats are too close"