Daily cleaning, installation of cabin HEPA filters on flights from Monterrey to Dallas/Fort Worth Airport
American Airlines, British Airways and Japan Airlines have all waived their change and cancellation fees on flights from Monterrey Gen Mariano Escobedo to Dallas/Fort Worth. Confirm policies on booking site.
Most visitors from Monterrey need to provide a negative COVID-19 test result and/or quarantine to enter Dallas/Fort Worth Airport. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find list of entry suspension for certain countries based on the last proclamation.
Read more about travel restrictions for Dallas/Fort Worth Airport
Visitors from Monterrey are not required to quarantine after entering Dallas/Fort Worth Airport.
Visitors from Monterrey must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to Dallas/Fort Worth Airport.
Current regulations for vaccinated travelers to Dallas/Fort Worth Airport: most visitors from Monterrey may enter Dallas/Fort Worth Airport but may still need to provide proof of negative COVID test.
Passenger Disclosure and Attestation
New York State Traveler Health Form
Los Angeles Traveler Form
Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
Direct flights cover the 525 miles separating Monterrey to Dallas/Fort Worth Airport in about 1h 45m.
There are usually 19 direct flights each day leaving Monterrey in the direction of Dallas/Fort Worth Airport, for a total of 137 flights weekly.
The best deals for a one-way ticket found by KAYAK users over the last 3 days were on American Airlines ($120) and Aeromexico ($123). The cheapest round-trip tickets were found on Aeromexico ($179) and American Airlines ($187).
Yes, you’ll need a passport to travel to Dallas/Fort Worth Airport from Monterrey.
The airlines most regularly connecting Monterrey to Dallas/Fort Worth Airport are American Airlines (7 flights per day), British Airways (7 flights per day), and Japan Airlines (3 flights per day).
When flying from Monterrey to Dallas/Fort Worth Airport, you should consider leaving on a Saturday and avoid Fridays if you are looking for the best rates. For your return to Monterrey, you’ll find the best rates on Fridays and the most expensive ones on Saturdays.
On your way to Dallas/Fort Worth Airport, you’ll fly out from Monterrey Gen Mariano Escobedo. You’ll be landing at Dallas/Fort Worth.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Monterrey to Dallas/Fort Worth Airport.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Dallas/Fort Worth Airport from Monterrey is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Dallas/Fort Worth Airport with an airline and back to Monterrey with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Dallas/Fort Worth Airport from Monterrey up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "The puntuality"
Cons: "Seat confort is bad, specially for tall travelers."
Pros: "Missed it"
Cons: "Give back money"
Pros: "on time"
Cons: "AC on boarding!"
Cons: "They are not friendly with disabilities deaf"
Pros: "The crew was really rude"
Cons: "The workers employees , the flight attendants could be more nice"
Cons: "Not every flight has internet access"
Cons: "Temperature in cabin whille boarding was ridiculously hot . They didn’t turn the ac on until we took off. Very uncomfortable"
Cons: "The flight Mexico-Merida was delayed"
Pros: "Excellent flight. Aeromexico is great"
Pros: "Everything was great"
Cons: "Everything was great. Love Aeromexico"
Cons: "Entertainment system stopped working 1/3 of the way into the 4 hr flight. Gate personnel at LAX were not ready for our arrival and it took an exceedingly long time to deplane. Initial beverage service was slow - didn't begin until 30-40 minutes after take off"
Pros: "The fact that I actually made it home"
Cons: "No communication, poor in flight service, extreme delays."
Cons: "I did not like that I was assigned a seat at the back bulkhead when there were several empty seats available)"
Cons: "2.5 HOURS DELAYED"
Pros: "Excelente servicio por las aeromozas y comprensión de asignaciones de asiento por mi estado medico."
Cons: "Mucho frío!! Durante el vuelo"
Pros: "On time, fast boarding"
Cons: "Too much airport security"
Pros: "Aeroméxico has the best in flight service aboard of any airline today!"
Pros: "vuelo sin demoras"
Pros: "No puedo creer que estuviéramos 15 minutos esperando al personal de tierra para que. Nos abrieran la puerta . No es la primera vez que me ocurre ."
Pros: "Brand new plane"
Pros: "Was on time and very secured"
Cons: "Did not have tv."
Cons: "Flight was delayed"
Pros: "Soft flight"
Cons: "Little bit of turbulence for wheather conditions"
Pros: "Seat comfort and timely departure/arrival to destination. Thank you"
Cons: "The breakfast continues to be disappointinbin Premier Class - a little bit of granola would go a long way to make the yogurt and fruit better. You used to have it and you used to warm up your bread which was ice cold on this flight. Could not enjoy with with the Lurpak (nice!) butter."
Cons: "No food, no entertainment"
Pros: "Not much"
Cons: "Korean translation sucked. Also food was bad."
Pros: "Thank you my flight was great the airline took tine to make changes to make my flight less stressfull"
Cons: "Nothing I disliked."
Cons: "Delayed as usual, 1 hour flight tend to be 2 hours in the airplane. Turbulence"
Cons: "Aeromexico is the worst airline I have ever flown including many throughout Latin America, Africa and other developing regions of the world. Our first flight was delayed an hour not because of weather or maintenance, etc. Just because “our planes always late” as the person at the gate put it. Because of he delay, we missed our connection and we have been delayed 24 hours. Horrible."
Pros: "They were friendly and professional"
Cons: "hablo Espanol no bien"
Cons: "I had to keep all of my luggage with me for a 23 hour lay over"
Cons: "Realmente mal servicio a cliente la aerolinea solo quiere sacar ventaja y cobrar de mas por el transporte de tu equipaje"
Pros: "Thr dervicr"
Cons: "I have to pay $60. Dollars"
Cons: "This was the last time we trust kayak"
Cons: "Extremely poor, my flight was delayed for two hours."
Pros: "Provide a service of excellence when the delay is so great because people are upset and should mitigate the anger."
Cons: "Why leave first flights that originally departed 1 hour or two later"
Pros: "Flight was only minorly detailed (this is a major plus for Aeromexico, which is ALWAYS late)."
Cons: "Flight was minorly delayed"
Cons: "AEROMEXICO doesn't allow any checked baggage you have to pay for every single piece of luggage that you check so I guess this is not good at all!!! On top of this I called like 5 times to Aeromexico....Reservations...custumser service...reservations again...custumer service again... bottom line each one of them gave me different information?????!!!! so I just had to guess which one was the correct answer from the same company AEROMEXICO!!!!"
Pros: "Once again I expected to had at least in this flight a decent meal on board cause I was starving, I overpay this flight from Houston to Guatemala City it was a last minute ticket, so at least I expected to have a good meal instead of snacks, peanuts and a small drink. The space within seats was really small, I got bad luck to be trapped between to guys, so the flight was really uncomfortable to be a 2 hours flight, they overbooked the flight from Monterrey to Mexico City in order to make more profit, really hot and humid inside, really old plane, just enough to achieve the goal which is transport people from A to B no matter what just bring it here."
Cons: "The space within seats was really small, I got bad luck to be trapped between to guys, so the flight was really uncomfortable to be a 2 hours flight, they overbooked the flight from Monterrey to Mexico City in order to make more profit, really hot and humid inside, really old plane, just enough to achieve the goal which is transport people from A to B no matter what just bring it here."
Pros: "the food the crew"
Cons: "the tv options were freezing up at times"
Pros: "Restroom was clean"
Cons: "I was seated in the last row of seats in the plane in the aisle side. Passengers annoyed me while making the line to access the restroom. And a flight attendant kept complaining in a bad mood about the line in the bathroom. All these factors made my trip not to be the perfect experience I always have with Aeromexico."
Pros: "The comfort"
Cons: "The breakfast, better would've been not to offer anything."
Cons: "Again the staff was rude and disrespectful at the gate and on the plane."
Pros: "What did I like nothing.. So unfriendly.. Not understanding that we had just been robed andas a result I had an asthma problem which made it hard for me to get there on time."
Cons: "When I called I wasn't given any condideration even when I they knew about my situation.. They keep on rising the price as the hours when by.. I can honestly say I will not be recommending you company.. Leaving in Dallas will given me great pleasure to discourage others to use your company."
Cons: "Flight was delayed, Mexico Coty's airport does not have enough screens that show status of flughts. My bag did not arrive and I can't get a hold of anyone at aeromexico that will take responsibility or guve me an update on when will I be able to get it. Very disappointed. Fly copa or any other airline instead!!Flight was delayed, Mexico Coty's airport does not have enough screens that show status of flughts. My bag did not arrive and I can't get a hold of anyone at aeromexico that will take responsibility or guve me an update on when will I be able to get it. Very disappointed. Fly copa or any other airline instead!!"
Cons: "Excellent service!"
Pros: "Crew was great. Plane was clean."
Cons: "My bag could have arrived with me in Des Moines. Instead I had to go back and pick it up the next day."
Cons: "Being on Delta"
Pros: "Very nice!!"
Cons: "There was no gate agent in Santa Fe. I had to leave two very expensive bottles of alcohol I’m the trash because they don’t have adequate staff to check my bag."
Pros: "Good seats and very clear"
Cons: "Gate agent was cold rude and incompetent"
Pros: "When we did get in the air, the flight seemed to go quickly and we got there fast."
Cons: "I upgraded to 1st class for both flights but the plane seating was very dismal and hadn't been upgraded in either of these planes for a long time. After we boarded the plane we were told that no drink, snacks or food would be offered. The attendant shut off the lights as soon as we got in the air and kept it dark in the cabin until 10 minutes before we landed. She never came around to check on us once or ask if we needed anything. I was so thirsty when we landed. I have decided that I will either go back to United Airlines or check out the 1st class options at American Airlines better next time. This might not have been their fault, I'm not sure what it was, but the flight was late landing and we took off an hour late as well which really put me behind schedule."
Pros: "I like the ability to watch movies"
Cons: "The cabin was hot... air didn’t blow well... the crew was abrasive and rude. I asked simple questions and got long explanations for no reason"
Cons: "With Covid they could hand out a bag containing water and a snack."
Pros: "Entertainment on seats"
Cons: "I sat in seat 12A- the window was so hot it was burning my arm and I was extremely hot. Not sure if it’s from the engine heat or sun but it’s probably a mechanical issue that the 737 should address. Horribly uncomfortable trip."
Cons: "The entertainment center at my seat was malfunctioning. Movies were starting passed the beginning and the system was crashing."
Pros: "The aircraft was very clean, neat and well maintained. The crew was friendly. Process of checked-in luggage was seamless and straightforward."
Cons: "I found the istructions on some restricted items to be confusing and contradictory between instructions at the airport, the AA website and the TSA website. The agent at the counter was well-informed, though, and it all ended up going well."
Cons: "Boarding is so disorganized. Really Group 9 is just a way to make the passengers wish they had chosen a different airline."
Cons: "Every seat sold. No social distancing. Mask rule not enforced."
Pros: "The seats were comfortable and it was easy to catch a quick nap."
Cons: "I wasn't offered any type of sanitation wipes like I was on my way departure. The airport in Mississippi disnt offer any type of sanitation such as hand sanitizer or a reputable substitute. Sure their were bathrooms, but that's very inconvenient to have to use every time you touch something."
Pros: "On time"
Cons: "Some social distance inside the plain would’ve great"
Cons: "Smooth and enjoyable trip unlike the second leg to Aspen"
Cons: "They need to stop selling the flights at full capacity"
Cons: "It being on time"
Cons: "All seats were booked, no covid-19 social distancing"
Pros: "Horrible seats"
Pros: "Great crew"
Pros: "Travel is becoming a pain ... what’s new?"
Cons: "Just the way travel has become —loathsome"
Pros: "Entertainment Screen in the seat back in front of me"
Cons: "Deplaning. On one of my other flights this week they released us 3 rows at a time to limit social distancing. Thought that was going to be the norm but I guess not."
Cons: "First time wearing face mask all the time. It was okay."
Pros: "Timely and efficient"
Cons: "Seats are really small"
Cons: "All was good."
Cons: "No food or beverage service during covid-19"
Cons: "Social distancing"
Pros: "The crew was fine and was thankful they found a way to get back to Detroit (but, it required a stop in Dallas and an overnight in Chicago)"
Cons: "There was no social distancing or enforcement for wearing masks. I saw no sanitizing on any of the three flights I had to take to get to Detroit. of the four airports only the one in Guadalajara asked any health questions and could be seen sanitizing the waiting room and eliminating seats to keep spacing."
Pros: "Not much"
Cons: "Why no service in first class?"
Pros: "Crew was amazing!"
Cons: "remove justfly"
Cons: "The flight boarded twenty minutes late despite the plane being at the gate early scheduled departure. Baggage took another forty minutes to load. Then they decided there we were overweight (data that should be known before the cargo was loaded) and off loaded two people. Then after another delay they realised that off loading people meant off loading their baggagge, total delay nearly 2 hours The hedset socket on the entertainment system did not work The USB port did not work THey ran out of food after serving three rows, loaded four sandwiches, no wraps and 2 cheese plates for a full evening flight that was over 5 hours in duration including the delays."
Pros: "The seat was cormfortable and the entertainment was dope!"
Cons: "Communication. The pilot did not say when he was landing and considering it was a rough landing it would have been helpful to say. He said we shall be landing like 40minutes before Then quiet"
Cons: "Multiple delayed flights leading to short connection time. Despite meeting stated time, denied entry and surprises that my ticket was changed with no effort to correct said error at the gate despite adequate time prior to take off."
Cons: "First flight TUS to DFW was delayed by 3 hours causeing us to mist all the remaining flights. Had to scramble to find other flights DFW to LHR and LHR to DUB. We arrived at our destination 10 hours. No reason for the delay was given. Lousey service on AA."
Pros: "Great films and tasty food"
Cons: "Had to run to gate after two buses to reach correct terminal. Saw info that flight was closing. Held up at gate due to confusion with my boarding pass. Limited leg room on flight. End of flight huge queues at Dallas airport for security. After a long flight a passenger does not need to be corralled through excessively long winding lines."
Pros: "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."
Cons: "It was very cold on the flight, even with the blankets we were given."
Pros: "Not much."
Cons: "Staff at the check-in counter made fun of my surname. Bad start but not noteworthy unless combined with the rest of the experience. The flight was delayed causing me to miss another AA connection by minutes. Waited in line to be told I wouldn't get on a flight til the following day, they couldn't help with accommodation and I wouldn't receive my luggage until the following day. In short, AA left me stranded in a strange city at midnight with no accommodation and no luggage. It was 18 degrees and I was in t-shirt and shorts. What a memory."
Cons: "I was on a flight to Dallas on an American Airline flight which arrived late due to weather conditions, and the connecting flight didn't even wait for me although they know why I couldn't make it on time. And I was only late for about 5 minutes."
Pros: "Very friendly, constantly hard working crew. They didn't stop moving through the cabin for the whole flight. Swift boarding."
Cons: "Extremely poor food. Airline food is rarely enjoyable but I had two mouthfuls of my pasta and left the rest even though I was hungry. Dreadful "entertainment " system. 4 tiny screens over the centre row is seats showed the in flight movies. This on a transatlantic flight. What decade are American Airlines in?! The fleet look like they date back to the '90's at best!!"
Pros: "smooth check in and boarding etc"
Cons: "Wifi wasn't working so no entertainment"
Pros: "The entire fly, connections, food and both crews excelente. Flight on time."
Pros: "Very nice and showed concern for safety. That made me feel good."
Cons: "No in flight DirecTV"
Pros: "Seat spacing was good, entertainment was good"
Cons: "Nothing for this flight"
Cons: "Engine was super loud on takeoff - to the point where passengers were looking around worried that something wasn't right. Eventually it seemed to be switched off once we hit the clouds and we seemed to sort of coast quietly for a minute or so - also alarming to everyone judging by the non-verbal behavior that suddenly everyone was exhibiting. Then it came back on again but only at half the volume. Nothing was mentioned about it by the captain or crew so I spent the rest of the flight wondering if the engine was going to give out part way through the flight."
Pros: "Nice crew, quick boarding, good snack options"
Cons: "Easier to use free wifi"
Cons: "An out delayed with one update from the pilot. Sitting on the tarmac with no AC for an hour."
Cons: "Not much"
Cons: "Cleaner lavatories"
Pros: "Smooth flight"
Cons: "The tray cannot be pullled closer for eating. The seat sitting up is very uncomfortable for reading. I would have liked a pillow. Th poor man in front of me asked for a coke after the meal service was done, and the flight attendant said she had to reserve it for the next flight?! The male announcer flight attendant was very hard to understand, some of his words were slurred and garbled. And the volume was always too loud for both the male and female announcers. There was no entertainment unless you downloaded the app."
Pros: "Not much to like. The flight was okay."
Cons: "Not having free Wi-Fi and sound on the entertainment.I We could have been offered complimentary snacks as well with the beverage."
Cons: "Kayak should be ashamed to think that such a short international connection through ord would work. Shame shame shame. Never booking with you again."
Cons: "Flight attendants didn’t care about service!!"
Cons: "It was HORRIBLE. They had to book us on another flight to Houston and then to Dallas because there were no more direct flights. We arrived at the check in counter at 10 AM. Flight left at 10:40. We were only 5 minutes late for the cutoff after a 15 hour flight with delays that were NOT our fault but were the fault of the airline itself. Our seats were terrible going back and they did not even offer us any kind of voucher to help with the added time and stress of having to wait for another flight and take an extra one."
Pros: "That i finally got hom"
Cons: "I called bc of weather issues, and it said you may have a wait time more than 30 minutes. I waited 2 hrs and 45 mins without any update on how much longer it would be. The website told me to go to the airport the day before to see a representative. I went to the airport and they told me call back or come back the next day. Information was all inaccurate and after another 55 min wait on the phone (stated “more than 30 mins) i got an agent and rebooked my ticket."
Pros: "Crew was professional and took care of business"
Cons: "1 hour delay over mistakes on paper work due to a Maintanance issue Wifi did not work entertainment system would not play on Apple macbook .... priority luggage came out last ."
Pros: "There was a fair amount of leg room."
Cons: "Boarding could be a little frustrating because groups 3 4 5 were 1 lane and there wasn't a lot of room in the airport. Also, there wasn't a lot of time to get from one side of the airport to the other to stop at the restroom and get a real meal, since there was nothing served on the previous flight. Due to turbulence there was nothing served on the flight, which is beyond the control of the crew. They knrw ahead of time about the turbulence, perhaps they could have quickly passed out pretzels or cookie before the flight took off."
Cons: "Web have to pay extra for acces internet, and they give you a little bag of mix of peanuts and little cup of coke, think in travels to more than 3 hours its not enough"
Pros: "In general crew is awsome, the things I didn't like are from the airlines administration."
Cons: "First of all I have to pay for my first bag even If it's an international flight?!?! It was a one and a half hour flight just to cross the border, the ticket cost over $300 and still I get charged for my first suitcase... Second of all, SINCE WHEN PEOPLE HAVE TO PAY TAXES JUST TO BRING THEIR BABY IN THE LAP?!?! C'mon!!!! And the worst, you don't let people now about this so at least we can pay it in advanced since we don't have a choice, but it is anoying that someone leave USA without paying extra just to bring your baby with you and then flying in the same aerline you are not aware you have to pay for him without notice and been inform in advanced. Third and last ... I NEVER GOT MY BOARDING PASS TO PRINT AT HOME by email, either any information or update about my flight...."
Pros: "The transparency of the pilot as to what was causing all of fhe delays."
Cons: "The 4 hour delay. First, the plane was running late from San Francisco (about 2 hours late). The second delay was due to someone putting way too much fuel in the plane so we had to wait for the excess fuel to be removed. Then the flight attendants ended their shift so we had to wait for another crew that was flying in from Denver. This involved us having to remove all of our things from the overhead bin and get off the plane and re-board about an hour and half later. I was supposed to make it to Dallas at 8:45 and instead didn't make it until after 12:30. It was extremely inconvenient and unpleasant. I have not experienced such a nightmare before with any previous airlines."
Cons: "Plane delayed due to maintenance at the hub airport of Newark and no gates upon arrival in DFW at midnight."
Pros: "The flight and the flight attendant was amazing. Very professional and accommodating...you could tell she enjoys her job. She also discreetly handed me an extender...very nice."
Cons: "I did not like having to put my own bag on the travel cart. I wasn't expecting to have to check my bag at the last minute. Someone at United need a to warn potential passengers the limited space on the plane. I felt like others that we were the Jolly Green Giant."
Pros: "American Airlines"
Cons: "Dear United Airlines, It is my dearest wish that reading the following inflicts upon you at least a fraction of the stress, frustration, and pain that I have been through traveling with you today- you absolutely abhorrent excuse for a company. Due to your incomparable incompetence my arrival was inexcusably delayed almost 12 hours. An account follows: For a company who's customer service is already hanging by a very thin thread you would think that you would be doing everything to make your flights as smooth and pleasant as possible. Shall I elaborate on the utter frustration and boredom of being trapped in the San Francisco airport facing not one, not two, but what became SEVEN delays? Delays that have been caused by runway maintenance- a condition which someone in your company would have known about well before I got to the airport and that you simply did not plan for. A almost FOUR HOUR delay that could have been easily avoided if you just had things together and scheduled your planes around the affected runways. And let's not forget the additional delay caused when your flight crew simply couldn't be found to come to the gate so we could start getting underway! But no, I think the absolutely outstanding quintessential experience that defines flying with United airlines is this: After the above delays myself and my fellow passengers were finally able to board our flight- only to be told by the captain that there would be another brief delay while we waited for ANOTHER crew member because one of the pilots was near the end of their union hours. We sit on the plane stuck for another 20 minuets or so, only to be told they can't find anyone, and can we please get off the plane because our WHOLE FLIGHT is CANCELED. The kiosk I get to try and fix this is uncrowded but understaffed and run by clearly undertrained employees. The ones I'm dealing with keep having to ask each other for help, and give advice/plans that contradict one another. One of theme even takes what seems to be a personal call while 'assisting' me. When I finally get ahold of a supervisor I have to plead to get the next flight out of this godforsaken place, which I am reluctantly given as its with one of your competitors. Talking with other customer and airport staff is sounds very much like you are delaying/canceling flights for your own personal gain or at least not correcting flights around the situation to squeeze more money from the situation) it becomes quite clear that you are not only still incapable of accepting any real measure of accountability but entirely disgracefully unorganized. Almost 12 hours later I do finally make it home- thanks to American Airlines. Only to have the utter displeasure of one last interaction with United wherein when I pick up my bag your employees insist that I was delayed due to the weather and it wasn't your fault. It was entirely absolutely your fault."
Cons: "I was allowed only 1 bag to carry on when both my bag & purse would have clearly fit underneath the seat in front of me. Makes no sense. Also other airlines don't require you to check in at the counter if you're not checking a bag. Why would United want all passengers at their ticket counter or kiosk? Ridiculous!"
Pros: "We arrived on time"
Cons: "The ticket clerk up charged me stating that my carry on was over weight and insisted the bag be checked. When I inquired why, the ticketing agent became indifferent stating that they would not issue a boarding pass because they were not dealing with questions. Had to pay and pacify the agents rudeness or be denied a pass. What happened to this airline?"
Pros: "United sucks Erik Balodis Bahrainseabee@gmail.com Please contact me"
Cons: "United sucks Erik Balodis Bahrainseabee@gmail.com Please contact me"
Pros: "Everyone was friendly, flight was on time checking in at kiosk was very efficient no complaints . I would recommend Kayak and United to friends and family"
Pros: "As long as United still provides snacks and doesn't charge for carryons I will definitely be flying them again. Their staff was great, the flight was a bit turbulent but everything g was great otherwise."
Pros: "the flight crew was awesome! Very patient with difficult passengers."
Cons: "People had the usual trouble with the overhead bins - I think staff should be more restrictive regarding letting people take on bags that are too large. More gate-checking of things larger than a backpack would speed boarding process."
Pros: "The leg room was much better on this plane. I was comfortable and enjoyed my trip."
Cons: "Food and entertainment was not provided."
Pros: "First time but I like it"
Cons: "Good experience"
Cons: "Delay and then having to change gates - at O"Hare that means walking and walking some more !! After being insulted during check in. The RUDE woman (poor English) with assisted boarding then the RUDE man that changed my name and my luggage he chose to send to Dayton OH -never been there in my life and he "dug" thru my luggage - as if he was searching for MONEY or GOLD -he pulled out a protein drink and I asked him to hand that to me so I could drink it as I am a diabetic - he shouted at me "I THROW AWAY'. During the two hour delay I could have used it !! Poor service I will fly American from now on !!!!!!!!!!!"
Pros: "The flight attendants did a wonderful job keeping guests informed and mitigating potential problems"
Cons: "Boarding was delayed over two hours due to a late arriving plane We were again delayed over an hour because our flight would place the pilot with more hours than accepted by safe flying standards (didn't they know this ahead of time? When we were initially delayed?!?) The seats were SO uncomfortable. All I wanted was sleep, but they only reclined a couple of inches"
Pros: "That was okay. Crew was nice. Food bad"
Cons: "It's delay I'm still here in denver"
Cons: "The flight was delayed over 4 hours. The seats are horribly uncomfortable. My flight was supposed to take off at 8:30 pm and it is past midnight and we are now taxing back to the gate."
Pros: "Boarding and overhead space was good."
Cons: "Too hot."
Pros: "I am Brenda Crooks, Zachary's mom. I am the one that actually took the trip. I went to Connecticut to see my son, Samuel, get his white coat for medical school. I will never forget my experience in Newark, New Jersey. I met a wonderful woman named Yevette who checked in my luggage. She is to be commended on going above and beyond the call of duty. I don't know her last name. She knew I was very upset because I was leaving my 22 year old baby in Connecticut. She sympathized and comforted me. She put her arms around me and assured me that everything was going to be alright. She is a wonderful woman with a big heart. She is the true meaning of a lady. I will never forget her and thank her so very much for being so gracious and kind to me."
Pros: "Everything went like clockwork, the announcements, the boarding, the take off, the landing and the on time arrival. This trip was an example of how things should go."
Cons: "Even though I was on business class, I could not use the lounge at United . They said Luftansa do not pay pay for local connections."
Pros: "The first class accommodations were great, my only issue was that the entertainment required an app!"
Cons: "Required an app to get any video."
Pros: "It got me home."
Cons: "The flight was delayed by more than two hours. I had a two hour drive after which got me in bed at 4:30 AM instead of 1:00 AM. Had to work that day which made it hard to function. Usually great, but was disappointed they didn't offer anything to us for such an inconvenience."
Pros: "The crew was nice and expedient."
Cons: "Most uncomfortable seats I've ever sat in. Like sitting on rocks but worse. No snacks or drinks available during flight."
Pros: "Everything was excellent, but the best was that the flight time was shorter than expected....coming abd going."
Pros: "Fairly short flight"
Cons: "I didnt want to touch the little fold out table because i could see gunk and dirt in the cracks...also I didn't know I was going to be right next to the bathroom so I was graced with a lot of smells the entire trip :("
Pros: "Overall service."
Cons: "Impolite Lady Gate Agent."
Cons: "Middle Seat"
Pros: "The crew was friendly, boarding was efficient, you got a whole can of your preferred drink without request."
Cons: "Not a lot of leg space, the trail mix snack(ranch flavored?) was gross."
Pros: "United offers so many free movies and shows it makes the flight fly by."
Pros: "Boarded original plane right on time."
Cons: "Sat at gate for over an hour sweating profusely because a/c wasn't working.after 45 minutes was served half glasses of water. Made second attempt to depart gate and had to go right back. Then told to disembark plane and wait for replacement. Boarded it at 8:50, arriving Dallas at 11:50, 3.5 hours late missing all prearranged transportation with 0 apologies. Had to make my own arrangements to complete my trip at significant expense to myself and 0 assistance from Airlines."
Cons: "Agent at the counter didn't look into my passport properly so when I landed in Dfw they rejected so I couldn't fly international so I had to buy another ticket and fly back to denver. Cost me my time and money which I could have avoided only if your ticket agent checked my passport properly knowing about my international flight. Very disappointed."
"My Spanish is weak and it was a problem when their website glitched and duplicated one of my passenger’s names. Customer service was poor to correct it."
"1 30 minutes delay 35 minutes weating on plane to take a bus from plane to terminal ."
Cons: "Very little leg room"
Pros: "Todo esta bien"
Cons: "Connecting flight was a nightmare. Airline did not accepted electronic boarding pass. They made me make a 1 hr. line to get a paper one. Couple of passengers and I almost lost flight. Volariis counter staff did not provided nor informed a paper boarding pass was needed to fly internationally when I told them I was traveling to Dallas."
Pros: "short flight, fine seats"
Cons: "no free food or water, but thats a cultural symptom of capitalism."
Cons: "The flights took off over an hour late. The seats were incredibly uncomfortable and didn’t recline., even ven a little bit. I am 5’6” and my knees touched the seat in front of me."
Pros: "On-time flight"
Cons: "- Worst seats ever. I felt that I was sitting on stones. Limites recline, limited legs space.No entertainment, no water. Worst boarding system EVER!!! ,No flight again, Do not fly this airline!!"
Cons: "Free snacks and beverages"
Pros: "great crew"
Cons: "more comfortable seats"
Pros: "Efficient boarding"
Cons: "More comfortable seats"
Cons: "The check in process was a disaster. It took me more than 90 minutes to check my bag. I arrived 2.5 hours before my flight and almost did not make it in time to board, which seems unacceptable."
Pros: "good crew-efficient"
Cons: "uncomfortable seats-nopadding"
Cons: "Arrived at the gate at 12:05pm as we were in a different gate due to the airport screens being incorrect. The rule for boarding is that the flight closes 15 minutes before departure, which would have been 12:10. Omar Rivera, argued with us for minutes and did not let us board. Horrible service"
Pros: "Nothing to say"
Cons: "We had a bad experience with one of the seats. It was totally in a bad condition. The seat was destroyed, totally uncomfortable. It is a shame to pay so much for flights and receive this kind of "standard" in an airplane."
Cons: "a lot"
Cons: "My wife needed a little water to take some essential medicine. She asked flight attendant for some water--over 30 minutes she asked 4 (four) times! Finally the attendant brought a plastic glass of water --which was HOT--not warm, HOT. I complained, only to be told they did not have cold water..."
Pros: "Efficient boarding-very pleasant crew"
Cons: "I was harassed while waiting to board the plane saying I had to check my Carry on because there was no room above in the plane – I told the individual I had some expensive medical device and she stated that it didn’t matter – when I entered the plane I did find more than adequate space to put my bag"
Pros: "The staff were helpful in answering my concerns."
Cons: "A little extra attentiveness goes a long way. My suggestion is offer light snacks and water. It’s a kind welcoming gesture."
Pros: "Good crew"
Cons: "More organization toward boarding"
Pros: "One of the worst experience I’ve had."
Cons: "Our flight was delayed for 3 hours! Completely ruined out plans."
Pros: "Nothing! Crew was rude and liars"
Cons: "Tried to work more with customers and try to accommodate."
Pros: "New plane"
Cons: "That they could wait for me i lost the flight"
Pros: "The price was low."
Cons: "Through the reservation website, at the last minute I paid extra to have a window seat. When I boarded, I didn’t have a window seat, so I paid for nothing. Flight was too warm. Only time I was able to get some sleep was when I turned my air blower full blast aimed at my face. Long and slow check-in."
Pros: "The airline, Volaris, is great! Very professional and on time! They also took my luggage without charging me extra. Overall a great experience!"
Cons: "Maybe if the pilot would speak clearly. The Spanish nor English was clear on the first flight and I had a hard time following him."
Pros: "Very friendly crew- this airline is really making attempts for on time boarding on time landing and in increasing their customer service"
Cons: "For this type of airline-nothing"
Pros: "On time due to excessive scheduled flight times"
Cons: "Boarding system , expensive and low quality food for sale on board, entertainment on board, unhelpful stewardess staff, deplaning system keep us waiting for half an hour to open the airplane door at the Cancun airport gate"
Pros: "Please don't travel with Volaris, extremely old seats I felt like I was seating on a wooden board with some rocks on it. No room leg. You won't get any help from the Staff at check-in. I was charged $10 to print your boarding pass, the machines to print the boarding pass didn't work."
Cons: "Volaris need to get new seats. Volaris charge you almost for even breathing, I am not kidding. They ask you to use the machines at the airport to print the boarding pass but their logo is not on this machines that's how they make $10 on each passenger. Bad experience."
Cons: "gates changed multiple times, got different information from different people. had to shuttle to the plane. over an hour delayed but no notifications of delay were ever updated"
Pros: "I don like it is a bad airli e"
Cons: "I don like nothing"
Pros: "Good time and no delays."
Cons: "No comments"
Pros: "We arrived early"
Cons: "Our carry-on bags were over 10 kilos so we had to pay for our carry-ons. We had to pay for 1 water and 1 juice. The seats are so tight my knees were digging into the back of the seat in front of me."
Pros: "nothing of the flying company I liked the bags have cost, the snaks also have terrible cost company I do not return to travel by volaris"
Cons: "nothing of the flying company I liked the bags have cost, the snaks also have terrible cost company I do not return to travel by volaris"
Pros: "Transportation without frills"
Cons: "The sre increasing their fees so no longer a low cost airline"
Cons: "I spent 5 hours trying to change my flight for another day and the people at Volaris call center stalled until my time ran out and was within 4 hours of my flight, thus being unable to change it. All this plus the usual: uncomfortable sitting, expensive snacks and mediocre service. Definitely the chepeast way to fly!"
Pros: "Efficient boarding, on time departure and arrival"
Cons: "My knees were up against the seat in front and we're crushed when they reclined. I was able to fit in be putting my legs in the next seats area (fortunately occupied by a small boy)"
Cons: "Flight Network never booked my ticket, you need to remove them"
Pros: "The aircraft seats were nice. The departure was delayed, but the takeoff and landing was fine."
Cons: "Which airline operates today where the ground staff and the flight crew don't speak or understand English? All announcements at the gate were in Spanish and most of the announcements by the flight crew were in Spanish too. Only the pilot made announcements in both Spanish and English. Thank God! And what's with not letting passengers have their headphones on during take off and landing. Low-cost airline doesn't mean Low-IQ."
Cons: "El procedimiento de abordaje es un relajo."
Pros: "It was very on time"
Cons: "The bag fee is excessive"
Pros: "Well received and very helpful during check-in of luggage."
Cons: "They changed the boarding gate and i missed the announcement."
Cons: "One hour delayed"
Pros: "Ticket agents we're respectful"
Cons: "Never received email boarding pass. No kiosks. Charged for boarding pass even though they could see my reservation/confirmation# Website States checked bags15kgs/carry on 7kgs. At check-in stated only 10 klgs total so we had to pay again due to overage. Only water free on flight. I fly every week for work."
Pros: "Everything went smoothly and efficiently. I think they offered soft drinks or snacks but I was asleep."
Cons: "The fact that I was unable to use TSA Pre-Check on this airline."
Pros: "We boarded and left on time"
Cons: "Seats were a little small legroom wise"
Pros: "The airfare is cheap but they nickle and dime you for everything else. I paid 30 dollars for 1.4 Kg above the set weight for the cabin carry-on yes they weighed my purse and carry on bag. But, my regular luggage was 5KG below the allowed rate. And they attached luggage tags them. They were charging about $5 dollars if you did not print out your boarding pass. I couldn’t because their website was inaccessible. It kept kicking you off. You couldn’t update yard your passapprt number Air attendants waited for a half hour before arrival for food service. And then they rushed you through it because they were yapping away during the flight and we were landing."
Cons: "NONE OF IT IT WAS AWFUL.!!!!"
"More need for sanitary"
"The boarding process needs to be worked on."
Pros: "Seat super uncomfortable and no leg room"
Cons: "The airplane just seem dirty and disgusting"
Pros: "Compre 2 vuelos viva light y no respetaron mis maletas ni el peso. Tuve que pagar un extra de $950 pesos x una maleta que xke no eran las dimenciones. Y se pasó con 4 kilos. Es una exageración y abuso de esta aerolínea... también perdí 4 vuelos xke no avise 4hrs antes del vuelo si yo hubiera sabido que mi esposo se iba a enfermar de diarrea. Al día siguiente les hablé y les explique pero de nada sirvió. Que tenía que presentar un certificado médico para que me dieran un % de crédito pero nada más de mi esposo que fue el que se enfermo... ni modos de que dejara a mi esposo abandonado en el hotel en alla en Mazatlan. Tuve que esperar 3 días hasta que se recuperará... pero a la aerolínea no le importa el servicio al cliente y también se que está publicación tampoco va a servir de nada..y si compras aseguraba tampoco sirve de nada."
Cons: "Que respeten sus políticas y tengan mejor servicio al cliente"
Cons: "Desk should be more accessible to clients that are a bit late to their plane"
Cons: "Check-in process and seats comfort"
Cons: "To: VivaAerobus Airlines I requested a mobility chair and was denied, however they did get a chair for my grandma at the airport. I was told by my grandma that there was a portion of the walk to the gate that she had to walk, she made it, but she got tired. This is not professional at all."
Cons: "Our flight got delay 2 hours"
Pros: "Cleanliness of the plane and cabin"
Cons: "Online check-in needs work!"
Cons: "No way to get a refund, which seems crazy in light of the COVID-19 situation."
Pros: "the fly was delayed and the seats are too crowd"
Cons: "Seat confort, space"
Cons: "Waiting time"
Pros: "Easy flight. Great Crew."
Cons: "No reclining seats very little leg room"
Pros: "We got VIP Boarding without choosing in advance."
Cons: "Very little legroom, seats were not reclinable at all, not a single snack included. Cheap."
Cons: "These guys are doing well!!!"
Cons: "Seat space"
Cons: "Make the luggage policy and fees more clear, they charged me 50$ for no good reason. Smallest seats I've ever had in my life."
Cons: "In your email, can you include what door I enter at the airport terminal 1? It was a bit difficult to find the ticketing area"
Cons: "Keep doing what you guys are doing well"
Pros: "I didn’t get chance to flight . They changed departure time . At the first time when I showed up at my gate 17A , 50 minutes before the departure there was a lot of people waiting for flight to Hermosillo , not the Cancun. ( wasn’t any information about Cancun flight on information display) When I asked crew from desk about my flight to Cancun they told that I need to wait for announcement . I left for 20 minutes , when back 20 minutes before my departure time on my gate crew told me that my flight it’s gone. I didn’t hear any announcement about it. They didn’t change me for another flight , only the told me that they can change my ticket for the flight which is 18 hours later."
Cons: "Everything need to improve"
Cons: "Customer service"
Cons: "The flight was over 6 hrs late I arrived in the middle of the night... Never again!!"
Pros: "The crew at the front of the airplane were friendly"
Cons: "When sitting at the back of the plane there were some girls with 3 beer cans each playing loud music and it woke up my child. I asked the flight attendant to tell the women to turn down there music and she said no she couldn’t do that if I didn’t like it to tell them myself."
Cons: "Double assigned seat, crew was poor in communication and never explained or apologized."
Cons: "My flight was delayed, and I missed all the other flights."
Pros: "The plane was newer and clean"
Cons: "It was warm on the fight, it would had been better if the air conditioning was turned on the entire duration of the flight."
Pros: "The flight was delayed 45 min and boarding the plane was s mess"
Pros: "Worst customer service I have ever been subject too"
Pros: "The crew was excellent. Leg space was not good. There was very little space for me to get situated."
Cons: "Just the space between the rows of seats."
Cons: "Waiting inside the plane with door open. It is ridiculous to be inside the plan for an hour before takeoff"
Cons: "They didn’t let me board."
Pros: "Left on time and arrived on time, both legs of the trip"
Cons: "Seats don’t recline. No option for entertainment. Very limited food options for purchase Meal tables were dirty"
Pros: "good choice of snacks and food, good entertainment options"
Cons: "vegan friendly food options"
Pros: "Bien la tripulación. El avión austero"
Cons: "Las indicaciones para subir al avion"
Cons: "They canceled my reservation but did not notify me in any way. I showed up to the airport with no flight. I will never fly this airline again."
Cons: "Better staff"
Pros: "The crew was honestly great"
Cons: "I paid for a row 3 premium seat that was supposed to have more room. It was the least legroom I have ever experienced on a commercial flight"
Pros: "It was impossible to speak to anyone before the 24 hour cancellation period ends."
Cons: "Have people try to help instead just telling them to call later or call the airline"
Pros: "Seat space was so bad and nothing comfortable and the flight was delayed for more than two hours what a service experience is this? My first time flight in with this company and last"
Cons: "Service is so bad from the beginning to the end I have the worst experience ever with this company Viva Aerobus last time I flight with them"
Cons: "They canceled my flight"
Cons: "Delays are understandable but the messaging was the problem, staff created chaos by handing out limited incorrect information. This Encouraged passengers to overcrowd the information booths. Plus a two hour wait on the tarmac,horrible!!"
Cons: "Departure ñate without information"
Cons: "Delayed flight both there and back. Personal at the desk VERY RUDE! Their luggage policy is f***ing ridiculous! They even weight your purse! And both carryon and luggage have to weight 10 kg - AND IF YPU GET ANYTHING ELSE AT THE DUTY FREE THEEY REWEIGHT YOUR BAGS AND MAKE YOUPAY IF IT GOES OVER!!! They always change the boarding gate and don’t have anyone telling you to go to the new gate! You have to walk and look out to the screens for the stupid sign!"
Pros: "The flight on time and the airplane new"
Cons: "The people on caunter very"
Cons: "I missed my flight due to an emergency and they made no effort to help me out, they essentially said you lost your flight buy another one."
Pros: "The food, sunsets, beaches were amazing."
Pros: "Everyone was nice"
Cons: "Didn’t like i wasnt told i was going to sit separate from my husband and son"
Pros: "on time"
Cons: "they charge for baggage and food"
Pros: "Take me to Mx faster than a bus"
Cons: "10 minutes of delay when we take off, then 20 min of delay for parking in CdMx Viva aerobus charge me with 500 mxp for bring two backpacks heavier than 10kgs"
Airlines flying from Monterrey to Dallas/Fort Worth Airport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Monterrey to Dallas/Fort Worth Airport
Masks required on board, masks provided on flights from Monterrey to Dallas/Fort Worth Airport
Social distancing seating
Middle seats unavailable to book on flights from Monterrey to Dallas/Fort Worth Airport
Testing for antibodies, testing for symptoms for flights from Monterrey to Dallas/Fort Worth Airport
Waiving of change fees. Search flexible flights from Monterrey to Dallas/Fort Worth Airport
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