Cons: "I had a flight with a connection starting at 6 PM on a Monday. At 5 AM the day of the flight I received notification that the first flight would be delayed, making connection impossible, I was prompted to select another flight to arrive to my destination. I chose a flight with a connection staring at 7 PM. Upon getting on the first flight we began to prepare for takeoff. After about 30 minutes the pilot notified us that we would be delayed 40 minutes because we had nowhere to land at my connection airport. I realized at that point that I would possibly miss my connection, which was scheduled at 10:20 PM. However, I did arrive at the connection airport around 9:40 PM which would have given just enough time to arrive at the connection gate. Unfortunately, upon arrival to the connection airport the pilot informed us that we would have no gate to de-board the plane. The pilot stated that all connections "were aware of our delay" and gave us the gates for each connection. I got off the plane at 10:15 PM and ran to my connection gate arriving exactly at 10:20. The gate attendants informed me that my flight had left, my bags were on the way to my destination city and that I would need to spend the night in the connection city. The attendants, appeared disinterested and impolite but upon prompting provided us with a hotel voucher for the night. The next day we arrived at the airport 2 hours before boarding and waited at the gate. When it was near the time for departure we were informed that the plane had been downgraded and requests were made for some to give up their seats for a later flight or check carryon bags to make room for other passengers. While some lined up to give up their seats and bags, those who chose to remain on the original flight were forced to wait before boarding the plane. We were then told that we would have to wait until the pilot and crew arrived before boarding. Scheduled departure time was 5:46 PM but the time got pushed back until we boarded around 6:30, departure was rescheduled to 6:50 PM. We boarded the plane and waited for departure but a few minutes later the pilot informed us that "he just got here" and that there were mechanical problems that would cause further delay. After an hour we were informed that the plane was not able to fly and instructed to go to another gate for another plane. Departure time got rescheduled to 8:30 PM. The plane departed after 9 PM and arrived at 10:30 PM for a 5:46 PM scheduled departure."
Cons: "Food, at least for first class."
Pros: "Very kind associate working at the gate. She helped me obtain my seat assignment and was a pleasure to speak with. Her happiness was contagious (even at 6am!). She put me at ease."
Cons: "The last travelers in boarding line (including myself) had to check their carry on luggage because “there was no more room in the overhead compartments”. However, while I was walking to my seat, I saw ample storage space as well as suitcases that were laying horizontally or flat and could easily have been adjusted to create even more space. Given that most people pack their most valuable items in their carry on bags (as well as anything fragile), I was a bit uneasy checking mine. The associate who helped check my bag on the tarmac was kind. I was grateful that my luggage had a hard shell case."
Cons: "Not enough leg room. Flights are costly enough and it just seems wrong to upcharge passengers for more legroom. Legroom should be standard outside of first /business class."
Cons: "Refueling took over an hour."
Pros: "It was all good glad the last leg of the trip was pleasant."
Pros: "The flight was on time, with no unanticipated problems."
Cons: "Traveling first class in the CRJ commuter planes is really just coach as it was 15 years ago."
Pros: "We got home safely! The crew was great and generally cheerful despite less than great conditions."
Cons: "Lots of delays due to weather, which I get. The plane was small and old and stuffy with too close seats."
Pros: "Departure dealyed more than 2h."
Cons: "Flight crew begging for good score/rating. They literally did nothing. No service. No nothing. Why would you get a 5 when you literally did nothing. Maybe a 3 at best. But pleading for a 5. Sorry. You get a 1"
Pros: "No delays. Easy boarding."
Pros: "They were great & super friendly!!"
Cons: "We experienced a one hour ground delay at Sea-Tac which was unrelated to our airline. The pilot kept the passengers informed with timely updates, and we finally departed about when the pilot predicted we'd get away."
Cons: "We were already very delayed, the flight crew was not nice"
Pros: "Everything was nice"
Cons: "The price"
Cons: "Everything was perfect!"
Pros: "Michael was super polite and helpful. i Traveled with my young son and he took such good care of us."
Pros: "I was moved to an end Seat, as I was in constant leg pain."
Cons: "I was zitting against my Neighbor as the Seats are so narrow."
Cons: "The flight attendants were unfriendly, condescending. They seemed unhappy about having to serve people."
Pros: "Extra leg room was great"
Cons: "Entertainment system was flickering"
Pros: "When I arrived at Detroit I noticed there was an earlier flight going out to Amsterdam. The nice Delta rep gave me a new boarding pass for the earlier flight because there were empty seats on that plane."
Pros: "Boarding, friendliness of staff"
Pros: "Staff’s attention and patience with customers was great. They knew many were frustrated with the delay but they met our needs with a smile"
Cons: "Weather delay was a real bummer but I liked the app wanted to help reconnect people with other flights. The app should also tell us the reason for the delay, if allowable, especially if it weather. I almost hoed on another flight through Minneapolis but would have been stuck in Minneapolis cause I didn’t know the delay was due to weather an hour later."
Pros: "It’s was super smooth! Fast service and great customer service."
Cons: "The intercom was a little messed up."
Pros: "There was a medical emergency and the crew responded quickly and asked for onboard medical personnels. Wi-Fi was fast."
Cons: "Lack of snacks."
Pros: "Did not wait for luggage."
Cons: "Food was marginal. Equipment had low ceiling under carry on shelf. No entertainment."
Pros: "Eventually made it home. At 1am, when it should have been 1130pm."
Pros: "Im a delta traveler I prefer delta over any other airlines so everyg went great kudos to everyone specially to my very friendly flight attended he was a male really funny. Movies great to bad I couldn’t finished the movie I was watching we arrived 20 minutes earlier so awesome."
Cons: "None everything great"
Pros: "Every single detail was outstanding"
Pros: "We were in the plane for 3 hours before we could depart. No one offered us a drink or snack."
Pros: "The movie availability was very much appreciated."
Cons: "Although my TSA Pre check number was on my flight coming into Atlanta, it wss not on my fight leaving Atlanta. That caused me to arrive at my gate 5 mins before boarding time and prevented me from having time to eat breakfast before my flight."
Pros: "Flights were on time boarding was easy. 2nd crew from ATLANTA was friendly."
Cons: "The foldable snack tray was broken on the flight to ATL."
Cons: "it is a shame that for an international trip, with a "superspecial rate" of almost 700 USD. We still had to pay to register 1 piece of luggage. Why are these flights NOT considered international and allow at least one piece of registered luggage? They seem to be considered international when it comes to the ticket price."
Cons: "My luggage didn't make it home. I checked in the same time with my daughter we have the exact same bags, hers made it mine did not. How does that happen? They said it would be on the next flight and would deliver it to my home. Eight hours later and I still have not seen it."
Pros: "Delta has a pretty good entertainment system. Lots of movies to watch and the system works well."
Cons: "Seats are very tight and uncomfortable. The food was horrible. Tasted like a $1 frozen meal that was microwaved til mushy. It was chicken but I couldn't tell you more. And flight attendant helpfully described it as 'chicken'. Breakfast was a cold roll, a piece of cheese and some awful yogurt. This was the most unbearable 8.5 hours of my life."
Pros: "Flight was on time. And faster. I really enjoyed it."
Cons: "Mechanical failure had to switch planes an hour and 20 minutes late"
Cons: "Aircrafts were not maintained well and they had to return causing a 4+ hr delay"
Pros: "I liked that the plane was newer and the box snack was really good."
Cons: "Nothing really"
Cons: "My flight got to New York so late!!!! I missed my international flight."
Pros: "We flew a plane that had 2 row seats. I booked that for my daughter and me as well as seats ahead of an exit so we would have no one behind as. Great seats and they reclined quitea bit. We were very pleased."
Pros: "Great service for a short commute trip."
Pros: "I got upgraded to 1st class Enjoyed the luxury and extra attention"
Cons: "The bathroom was really tiny.but apart from that everything was perfect"
Pros: "Delta sent a text which notified that our flight was to be delayed and we were free to seek an alternative flight. Delta was able to get us on an earlier Flight land then delivered our luggage the next morning. Delta sent an e-mail with the driver's picture, name and picture of the vehicle. The driver called to notify he was on the way. Excellent service."
Pros: "Crew was pleasant and helpful"
Cons: "In flight internet didn't work at all Seats were incredibly tight"
Pros: "The crew wasnt nice"
Cons: "The organisation. Letting know to people about the documents required to access in a country by email in advance."
Cons: "Well just some more variety of foods I guess"
Pros: "The ride was relaxing."
Cons: "Everything was good. I couldn’t put nothing for entertainment because the TVs were not running. I don’t think they do. Only for information maybe."
Pros: "Great services!"
Cons: "The food, the movies."
Pros: "Everything was excellent"
Cons: "Nothing to add"
Cons: "Staff on ground at the panama airport was realy rude, lack of customer service"
Cons: "Follow through with reservations made 6+ months ago. I shouldn't have been on stand by and the vouchers to make up were absolutely ridiculous. $10 does not make up for the major mistake your company made."
Cons: "They need offer other options food."
Cons: "Love the free alcohol but would have loved a TV to pass the time. Gracias!"
Pros: "Our flight got delayed due to freezing rain. The crew was so friendly and accomodating and answered any questions passengers had about the flight. Agents were waiting for us to further accommodate passengers with missed connecting flights. The process was so easy and effortless. Thank you Copa!!"
Cons: "One of my best travel experiences!"
Cons: "Food on COPA is terrible."
Pros: "Plenty of leg room Seats have power to plug in phone and computers to charge New Plane (Boeing 737-800) Food was good. All staff at the gate and on plane was very friendly and helpful. Would definitely use Copa to travel again. On time departure and landing"
Cons: "Could use a little more entertainment selections. Staff at security check before you get to the gate were not really helpful and did not seem interested in helping out at all."
Pros: "everything perfect you guys are the best"
Pros: "El tiempo fue rapido"
Cons: "La comodidad del avion. Son muy estrechos."
Pros: "Lots of food during the flight."
Cons: "Plastic cups were really small. I would like a bottle of water."
Pros: "The stewardess was very unprofessional and being racist"
Pros: "Crew was nice, flights were on time, overall not bad."
Cons: "Would be great to have plugs or USB plugs at the seats and a little more room."
Cons: "-When I left Punta Cana I had bought 3 rum bottles at the Duty Free. I was able to carry on board these bottles, but when I arrived at Panama the Copa crew informed me I had to check my liquor. I had to throw out everything from my backpack and place the bottles in it. Copa crew managed to break my bottles."
Pros: "No esperaba mucho y menos de un viaje tan corto... En general los vuelos de copa no son muy buenos pero cumplen con el traslado"
Cons: "Confort la comida .... Aunque se salva la persona q me hizo el checkin en el counter a el si le doy 110 puntos eccelentecactitud fue un joven moreno"
Pros: "Servicio al cliente excelente. Servicio d primera."
Pros: "Best thing was comfortable seating with decent leg room as compared to many other airlines. First time with COPA; made me feel a bit better with high priced tickets."
Cons: "Boarding was a bit slow and unorganized, but no biggie."
Pros: "The beef with rice was awesome"
Cons: "Our seats wouldn’t recline back. passengers in front of us Recliner their seats and it became a pretty tight trip. The second entreee that was passed around towards back half of flight didn’t have vegetarian options"
Pros: "In Panama the team leaves much to be desired, no coordination, doesn't seem to have a leader therefore everyone seem unprofessional, each time I have to go thru this experience is the same, will be looking forward to the day it will be taken care of."
Pros: "Flight to Panama City from JFK went well."
Cons: "The tickets we paid for back in August of 2017 were bought for a direct flight. When checking in for our flight back to JFK on March 18th, they told us there were no seats available. They then put us on a connecting through Orlando, all of us had to sit separately now. We had to each spent money we did not intend to use for this vacation on food since our day was well extended beyond expected and parking fees for keeping our car at JFK longer. Once arrived in Orlando, two out of the four of us missed our flight to JFK because they gave us the wrong boarding passes and because we are students in college, lost multiple hours of studying tonight. We had to then work with Delta who was kind enough to find us a flight multiple hours later. Like said before, this split our group up and caused multiple difficulties. We will never fly Copa again. They believe a $400 Copa airlines voucher is justifiable for what happened but it is not. I’ll never fly with them again for this inconvenience so a voucher doesn’t do anything."
Pros: "The crew was very friendly, helpful and kind. I was sad and tearful when I boarded just from saying goodbye to some people I love. One of the crew, Maria, was very kind and brought me tissues and asked if she could do anything for me. She also checked back in with me. I really appreciated her kindness and care."
Pros: "The crew was great the food and service"
Cons: "For a 5 hour plus flight would have liked a more updated cabin with a charging station for electronic devices and possibly an entertainment center"
Cons: "Check in for baggage took forever with one person especially knowing that there is a 2 hour queue for customs. Many were on the line on customs and can see the gate but crew would not do anything. The whole process upon arriving to airport to boarding gate took about 4 hours."
Cons: "The cabin was freezing in the flight Mx- Panama. Besides telling the creww ro lower the ac, the temperature was terribly uncomfortable and there were no blankets available, besides being a 6 am flight! The stewards were chatting a lot of the time and not really paying attention when serving the beverages. I asked for a tea, and was not offered sugar/cream and didn’t give me a napking. Perhaps this happened because I was seating in the last row. Very dissaponted with this flight."
Cons: "Not only were we not told in advance that we'd have to go through security again in order to sit in the gate area, but we weren't allowed to bring in beverages we bought right next to the gate and there was no bathroom in the area we were being held before we were boarded. You'd have to go through security again. Also, the security guard accused my tall, black, injured, elderly father of being suspicious because he was sweating in spite of the fact that she wouldn't let him drink water unless he left the gate area even though he was injured. Never flying Copa again and never going to Panama again, not even for a layover."
Pros: "For the most part a punctual, comfortable flight, the crew did their job well. No entertainment, small snack etc."
Cons: "They broke off one of the 4 wheels of my checked-in bag rendering it useless. I approached the luggage complaint section of Copa Airlines and they said they only fix or replace bags when they make an actual hole in the fabric, which would basically require using a sharp knife or a chainsaw. Broken wheels (mine was completely gone), handles etc don't count, in other words, they can throw around your bags like they mean nothing to them because their policy protects them, not you. I'm pretty sure Copa isn't the only airline doing this but it needs to be said regardless, it's really not fair the way they treat / abuse customers' belongings without making themselves responsible for hardly any of it."
Pros: "Flight was good...ease of making reservations...choices and time available"
Cons: "not much to say here"
Pros: "Good flight."
Cons: "Lost all our checked luggage...on a direct flight."
Pros: "Planes and crew"
Cons: "long wait to enter the plane due to 2nd security screening"
Pros: "roomy seats, excellent food, very pleasant flight attendants--i would fly Copa again in a heartbeat"
Cons: "No non-meat option for food"
Pros: "Everything went well. It was nice that the flight was not overcrowded and there was room to sit comfortably."
Pros: "Kidness of flight attendants Both flights on time"
Cons: "They should improve the entertainment on board. Most of the airlines have installed screen on the back of every seat and have internet access."
Cons: "I did not care for the fact that they set up a checkpoint after I made my connecting flight then made me recheck through security at which point they tried to confiscate our very expensive duty free purchase that was in a sealed duty free bag! Only when I demanded a manager did they stop trying to confiscate it. At which point they made me check my carry on luggage! I find this very suspicious since I also discovered that someone tried to access the inside of my luggage at Panama City on the initial flight! Your crew on the ground and in the terminals in Panama City are running scams! Beware! Very disturbed by this and plan on sharing this on social media as a beware to copa travelers going through or to Panama City! Literally set up check point at ramp to plan confiscating stuff bough in the terminal after already going through security!"
Cons: "Flight was delayed on bogota no help went we got to panama to get the next flight information"
Cons: "Breakfast from SJO- PTY"
Pros: "The flight was all good. I had a good experience, I would like to add that getting to the airport 2hours early is really not necessary. It's not a big airport and I spend a lot of idle time there.. I liked Copa airlines and will use them again."
Pros: "The service was great. And I had a personal issue so I had to change my schedule and they were very kind and helped me."
Pros: "The service its excellent never change!!!"
Pros: "Excellent experience!!!"
Pros: "All flights on time"
Cons: "the food was very poor in most of the flights"
Pros: "Aeromexico Boeing 737s are great. No complaints here."
Cons: "The puntuality"
Pros: "Missed it"
Cons: "Give back money"
Pros: "on time"
Cons: "AC on boarding!"
Cons: "Not every flight has internet access"
Cons: "Temperature in cabin whille boarding was ridiculously hot . They didn’t turn the ac on until we took off. Very uncomfortable"
Pros: "Excellent flight. Aeromexico is great"
Pros: "Everything was great"
Cons: "Everything was great. Love Aeromexico"
Cons: "Entertainment system stopped working 1/3 of the way into the 4 hr flight. Gate personnel at LAX were not ready for our arrival and it took an exceedingly long time to deplane. Initial beverage service was slow - didn't begin until 30-40 minutes after take off"
Cons: "I did not like that I was assigned a seat at the back bulkhead when there were several empty seats available)"
Cons: "2.5 HOURS DELAYED"
Pros: "Aeroméxico has the best in flight service aboard of any airline today!"
Pros: "vuelo sin demoras"
Pros: "I missed my connection flight. I couldn’t get my situation fixed and got stranded in Mexico City because of the most horrendous service I have experienced in my entire life."
Cons: "The organization for boarding. Communication and costumer service. I am really disappointed on this airline"
Pros: "Even with the flight almost full the crew managed to accommodated us together, excellent team work"
Cons: "Booked 6 days prior the flight and the put my wife and I in separate seats between strangers"
Pros: "No puedo creer que estuviéramos 15 minutos esperando al personal de tierra para que. Nos abrieran la puerta . No es la primera vez que me ocurre ."
Pros: "Brand new plane"
Cons: "Flight was delayed"
Cons: "They didn't make announcements at the gate, no last call for boarding, etc. They also changed my departure time out of Lima, which caused me to miss my connection in Mexico City and caused a 5 hour delay."
Pros: "Soft flight"
Cons: "Little bit of turbulence for wheather conditions"
Cons: "No food, no entertainment"
Cons: "Waited for over 30 mins for luggage to appear on carousel"
Pros: "Everything else was good"
Pros: "Not much"
Cons: "Korean translation sucked. Also food was bad."
Pros: "Thank you my flight was great the airline took tine to make changes to make my flight less stressfull"
Cons: "Nothing I disliked."
Cons: "Bad service!"
Pros: "I enjoyed the hot dinner with red wine."
Cons: "Delayed as usual, 1 hour flight tend to be 2 hours in the airplane. Turbulence"
Pros: "I try to fly on the best airlines due to the service, however the service has gone down"
Cons: "The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal."
Cons: "Aeromexico is the worst airline I have ever flown including many throughout Latin America, Africa and other developing regions of the world. Our first flight was delayed an hour not because of weather or maintenance, etc. Just because “our planes always late” as the person at the gate put it. Because of he delay, we missed our connection and we have been delayed 24 hours. Horrible."
Pros: "They were friendly and professional"
Cons: "hablo Espanol no bien"
Cons: "Realmente mal servicio a cliente la aerolinea solo quiere sacar ventaja y cobrar de mas por el transporte de tu equipaje"
Cons: "We lost our connection fight for delayed and we have been charged extra for ALL the baggages ($25 dollars per baggage). Which is insane!!! Uncomfortable plane and seats apart from my husband, Overall bad experience :-( :-("
Cons: "eveything was bad"
Pros: "Thr dervicr"
Cons: "I have to pay $60. Dollars"
Cons: "had to pick up bags, clear immigration and customs, go to a different terminal (with 4 pieces of luggage, 4 back packs, and two kids) check in again, drop bags, clear immigration again and board the plane. Will avoid this connection at all costs next time"
Cons: "This was the last time we trust kayak"
Pros: "Provide a service of excellence when the delay is so great because people are upset and should mitigate the anger."
Cons: "Why leave first flights that originally departed 1 hour or two later"
Pros: "Flight was only minorly detailed (this is a major plus for Aeromexico, which is ALWAYS late)."
Cons: "Flight was minorly delayed"
Pros: "Crew was friendly, good overall flight"
Cons: "Please offer a vegetarian food option. Many people would enjoy it. It's healthier, tastes better. Simple veg sandwich or bowl of rice and beans? There are many options for a simple vegetarian meal. Only option to eat is white bread with a piece of processed meat. People take it but many people would love another option"
Cons: "Worst customer service, ticket reps are rude and lack any kind of sympathy. Flight attendants were rude and inattentive. I will never fly Aeromexico. I will avoid it like the plague. If you can go through another airline."
Pros: "Great selection of movies to watch"
Cons: "The crew seemed to be in a bad mood that night. One of the flight attendants hit my elbow as he was speeding through the aisle, causing me to knock over my drink. He didn't apologize or try to help. The other one"
Pros: "Late and made a 1 hour layover to a 10 hour layover."
Pros: "Once again I expected to had at least in this flight a decent meal on board cause I was starving, I overpay this flight from Houston to Guatemala City it was a last minute ticket, so at least I expected to have a good meal instead of snacks, peanuts and a small drink. The space within seats was really small, I got bad luck to be trapped between to guys, so the flight was really uncomfortable to be a 2 hours flight, they overbooked the flight from Monterrey to Mexico City in order to make more profit, really hot and humid inside, really old plane, just enough to achieve the goal which is transport people from A to B no matter what just bring it here."
Cons: "The space within seats was really small, I got bad luck to be trapped between to guys, so the flight was really uncomfortable to be a 2 hours flight, they overbooked the flight from Monterrey to Mexico City in order to make more profit, really hot and humid inside, really old plane, just enough to achieve the goal which is transport people from A to B no matter what just bring it here."
Cons: "Charged US $300 to catch next flight after missing scheduled flight. They should have put me on stand by but refused. The flight they charged me $300 for was over 2 hours late causing me to miss my connection. There's more to the story than this. I was well early for my original flight and they still managed to screw me over. After I arrived late in LA and missed my connection the awesome folks at Virgin America simply put me on the next flight."
Pros: "Restroom was clean"
Cons: "I was seated in the last row of seats in the plane in the aisle side. Passengers annoyed me while making the line to access the restroom. And a flight attendant kept complaining in a bad mood about the line in the bathroom. All these factors made my trip not to be the perfect experience I always have with Aeromexico."
Cons: "They oversold the flight make me wait in the counter for about hour and a half. I was there two hours before the fly. They told me they didn't have a sit for my wife, the had only one for me. That's ridiculous. In the end they give us a sit for my wife, all the way in the back. And they make it look like they give us a huge favor. Bab! Bad! Bad! Everything was bad!!!"
Pros: "amazing crew"
Cons: "more padding in seats"
Cons: "Delayed flight, next time send the alert in time for people to stay put instead of waiting at the airport. And why keep your stupid vip seats empty and crowd people in the back in the middle of a pandemic. I hate volaris and I'll selling all my shares with them. Go vivaaerobus"
Cons: "On time"
Pros: "I very much dislike the professionalism this company provides to the consumer, never never will I return to use their service"
Cons: "First time flying Volaris, both flights were delayed. The seats were very uncomfortable and overall bad experience."
Cons: "Have electric outlets, seats too tight, have beverage service"
Cons: "There were four gate changes. My husband was in a wheelchair and we were running back-and-forth trying to keep up with the changes. They don’t even give you water on the flight. If there is no food OK. But there should be water. The whole thing reminded me of traveling on a second class bus. Won’t do it again"
Pros: "Las aeromozas muy secas y déspotas. Los asientos duros a pesar q viaje en salida de emergencia"
Cons: "La distancia entre asientos es RIDICULAMENTE justa, y no se diga cuando el pasajero delante se reclina, no sean pichicatos con el espacio...."
Cons: "Connecting flight was a nightmare. Airline did not accepted electronic boarding pass. They made me make a 1 hr. line to get a paper one. Couple of passengers and I almost lost flight. Volariis counter staff did not provided nor informed a paper boarding pass was needed to fly internationally when I told them I was traveling to Dallas."
Pros: "great crew"
Cons: "more comfortable seats"
Cons: "El equipaje tardó mucho en salir"
Pros: "Efficient at the desk getting boarding passes. Flight was on time. Got us safely to and from Mexico."
Cons: "Offer some type of food, not just chips. Return flight I asked 3 times for a glass of water and was never given one."
Pros: "Efficient boarding"
Cons: "More comfortable seats"
Pros: "good crew-efficient"
Cons: "uncomfortable seats-nopadding"
Cons: "Arrived at the gate at 12:05pm as we were in a different gate due to the airport screens being incorrect. The rule for boarding is that the flight closes 15 minutes before departure, which would have been 12:10. Omar Rivera, argued with us for minutes and did not let us board. Horrible service"
Cons: "It was an overnight flight so I would have appreciated if the crew members refrain from super loud conversations right next to my seat (I was obviously trying to sleep as everyone else on the flight."
Pros: "Getting my boarding pass was a hazel and the flight was delayed about an hour and a half. Seats were extremely uncomfortable and they practically didn't recline. Everything on board was sold and nothing was offered complimentary not even a cup of water."
Cons: "What could be improved is, being on time. The seats could also be a more comfortable with a bit more legroom, room to recline, and space between people. Seats felt like I was sitting on the other person's lap. A small drink should be complementary."
Pros: "Nothing to say"
Cons: "We had a bad experience with one of the seats. It was totally in a bad condition. The seat was destroyed, totally uncomfortable. It is a shame to pay so much for flights and receive this kind of "standard" in an airplane."
Cons: "My wife needed a little water to take some essential medicine. She asked flight attendant for some water--over 30 minutes she asked 4 (four) times! Finally the attendant brought a plastic glass of water --which was HOT--not warm, HOT. I complained, only to be told they did not have cold water..."
Pros: "Efficient boarding-very pleasant crew"
Cons: "I was harassed while waiting to board the plane saying I had to check my Carry on because there was no room above in the plane – I told the individual I had some expensive medical device and she stated that it didn’t matter – when I entered the plane I did find more than adequate space to put my bag"
Pros: "Amazing crew"
Pros: "The staff were helpful in answering my concerns."
Cons: "A little extra attentiveness goes a long way. My suggestion is offer light snacks and water. It’s a kind welcoming gesture."
Cons: "That they could wait for me i lost the flight"
Pros: "Good no-frills airlines"
Cons: "For this type of airline – nothing"
Pros: "Very friendly crew- this airline is really making attempts for on time boarding on time landing and in increasing their customer service"
Cons: "For this type of airline-nothing"
Pros: "I don like it is a bad airli e"
Cons: "I don like nothing"
Pros: "Good time and no delays."
Cons: "Volaris charged $36 for 1lb over in my carry on luggage."
Cons: "Seats are large but hard Sell food. Nothing free."
Cons: "No TSA Pre Dirty plane Rude staff"
Cons: "The thing that I don't like is that you guys don't offer good food just snacks, and seriously that is no enough for the prise that the costumers pay for. This is just a comment, I hope you guys do something about it."
Pros: "I liked nothing, literally nothing."
Cons: "Between almost making us miss the flight because they couldn’t identify or scan the boarding passes THEY printed out (which were just little stickers on the back of our passports with no information), the flight was over 45 mins late! Additionally, the pilot said it was flight 911 to Los Angeles and then laughed and corrected himself to flight 900 - are you serious? Not a joke."
Pros: "Efficient boarding, on time departure and arrival"
Cons: "My knees were up against the seat in front and we're crushed when they reclined. I was able to fit in be putting my legs in the next seats area (fortunately occupied by a small boy)"
Cons: "Flight Network never booked my ticket, you need to remove them"
Pros: "The aircraft seats were nice. The departure was delayed, but the takeoff and landing was fine."
Cons: "Which airline operates today where the ground staff and the flight crew don't speak or understand English? All announcements at the gate were in Spanish and most of the announcements by the flight crew were in Spanish too. Only the pilot made announcements in both Spanish and English. Thank God! And what's with not letting passengers have their headphones on during take off and landing. Low-cost airline doesn't mean Low-IQ."
Cons: "Only snack options during my flight, was hoping to buy a meal."
Cons: "When booking flight said luggage include , but when I got checking my luggage $50 fee luggage this ridiculous price to pay. Very disappointed"
Pros: "Great experience and service."
Pros: "I only liked the price, the rest was awful"
Cons: "The system to check your baggage in wasn’t working and they had us standing in line for 40 min and when it finally started working, they couldn’t cope with so many (angry) customers."
Pros: "It was very on time"
Cons: "The bag fee is excessive"
Cons: "Worst customer service i ever had."
Pros: "Ticket agents we're respectful"
Cons: "Never received email boarding pass. No kiosks. Charged for boarding pass even though they could see my reservation/confirmation# Website States checked bags15kgs/carry on 7kgs. At check-in stated only 10 klgs total so we had to pay again due to overage. Only water free on flight. I fly every week for work."
Pros: "We boarded and left on time"
Cons: "Seats were a little small legroom wise"
Pros: "The airfare is cheap but they nickle and dime you for everything else. I paid 30 dollars for 1.4 Kg above the set weight for the cabin carry-on yes they weighed my purse and carry on bag. But, my regular luggage was 5KG below the allowed rate. And they attached luggage tags them. They were charging about $5 dollars if you did not print out your boarding pass. I couldn’t because their website was inaccessible. It kept kicking you off. You couldn’t update yard your passapprt number Air attendants waited for a half hour before arrival for food service. And then they rushed you through it because they were yapping away during the flight and we were landing."
Cons: "NONE OF IT IT WAS AWFUL.!!!!"
Pros: "I want to request help for a refund please. Advise"
Cons: "The poor custumer service. They ruined my vacation and didn't care"
Pros: "Volaris has good pricing and is mostly always on time"
Cons: "Boarding took forever and was not organized. They lined everyone up to check documents and then just left us standing in line for half an hour until boarding."
Pros: "Everything was well organized and the flight arrived early, bags on belt in less than 15 minutes from arrival"
Pros: "Seat super uncomfortable and no leg room"
Cons: "The airplane just seem dirty and disgusting"
Pros: "Compre 2 vuelos viva light y no respetaron mis maletas ni el peso. Tuve que pagar un extra de $950 pesos x una maleta que xke no eran las dimenciones. Y se pasó con 4 kilos. Es una exageración y abuso de esta aerolínea... también perdí 4 vuelos xke no avise 4hrs antes del vuelo si yo hubiera sabido que mi esposo se iba a enfermar de diarrea. Al día siguiente les hablé y les explique pero de nada sirvió. Que tenía que presentar un certificado médico para que me dieran un % de crédito pero nada más de mi esposo que fue el que se enfermo... ni modos de que dejara a mi esposo abandonado en el hotel en alla en Mazatlan. Tuve que esperar 3 días hasta que se recuperará... pero a la aerolínea no le importa el servicio al cliente y también se que está publicación tampoco va a servir de nada..y si compras aseguraba tampoco sirve de nada."
Cons: "Que respeten sus políticas y tengan mejor servicio al cliente"
Pros: "Decent flight once we took off."
Cons: "If The flight didn’t depart an hour late."
Pros: "The crew was friendly"
Cons: "The cost of baggage for this airline is insane"
Cons: "No way to get a refund, which seems crazy in light of the COVID-19 situation."
Pros: "the fly was delayed and the seats are too crowd"
Cons: "The flight was 4 hours late"
Cons: "Seat confort, space"
Pros: "We got VIP Boarding without choosing in advance."
Cons: "Very little legroom, seats were not reclinable at all, not a single snack included. Cheap."
Cons: "These guys are doing well!!!"
Cons: "Keep doing what you guys are doing well"
Pros: "New planes, los cost, relatively on time"
Cons: "Checkin in, boarding, Seats, on board entertainment, food"
Cons: "Viva aerobus takes advantage of its passengers by charging last minutes for non-sense things"
Cons: "Customer service"
Pros: "Vivaaerobus staff lack more preparation, professionalism and customer service. the seats do not recline and sell them doubles"
Cons: "Double assigned seat, crew was poor in communication and never explained or apologized."
Cons: "My flight was delayed, and I missed all the other flights."
Pros: "Crew was very helpful and willing to sevice us. Pilot was very kind also."
Cons: "Only a bit more smooth flying, but this is out of our control."
Pros: "Almost 4 hrs of delay"
Cons: "One check in booth for 170 passengers. Pathetic."
Pros: "The flight was delayed 45 min and boarding the plane was s mess"
Pros: "Worst customer service I have ever been subject too"
Pros: "The crew was excellent. Leg space was not good. There was very little space for me to get situated."
Cons: "Just the space between the rows of seats."
Cons: "Great service, I really recommend. Un servicio muy bueno"
Pros: "good choice of snacks and food, good entertainment options"
Cons: "vegan friendly food options"
Pros: "Nothing They did not let me board the flight they closed and they did not reimburse me or help me in anything that bad experience"
Cons: "the staff has no idea of their work or their routes the truth and are arrogant"
Pros: "It was impossible to speak to anyone before the 24 hour cancellation period ends."
Cons: "Have people try to help instead just telling them to call later or call the airline"
Cons: "The flight was Delayed 1 .1/2"
Pros: "The crew was attentive"
Cons: "There’s always room for improvement"
Pros: "Did not let me change my ticket for a different time . Lost money missing flight"
Pros: "Cheap and on time"
Cons: "Crew that didn't care and didn't greet passengers"
Cons: "They canceled my flight"
Pros: "ok time , good plane"
Cons: "you could AT LEAST offer a bottle of waterFREE!!!"
Pros: "Por favor mantener Los precious gracias"
Cons: "Departure ñate without information"
Cons: "Crew and personal at las very rude"
Cons: "Crowded, disorganized boarding process. The worst I have ever experienced."
Pros: "The food, sunsets, beaches were amazing."
Cons: "Due to heavy traffic we arrived 35 minutes prior to our departure and were not allowed to board the flight. The website clearly states that they reserve that right within 30 minutes. Their website also did not allow us to check-in online which would have also saved time. They simply told us no and said it was a lost ticket. When I questioned a credit, refund or an additional flight they said no and offered no assistance. Finally, they called security when I asked to speak to someone else."
Pros: "Take me to Mx faster than a bus"
Cons: "10 minutes of delay when we take off, then 20 min of delay for parking in CdMx Viva aerobus charge me with 500 mxp for bring two backpacks heavier than 10kgs"
Pros: "On time and clean"
Cons: "Not friendly"
Pros: "Fast check in"
Cons: "The seat doesn't move back."
Pros: "After the theft, nothing really."
Cons: "They stole all of my partner's jewellery, 2 iPhone cables and an expensive 4 USB wall charger."
Pros: "Muy puntual ; atento el personal"
Cons: "Todo me gustó"