Cons: "Crew on flight back to philly not as helpful"
Pros: "Yes. Pillow cushion too firm"
Cons: "Food needs to be better. Very inconvenient schedule for flights to India from Europe."
Pros: "Crew was friendly."
Cons: "Food"
Pros: "Staff were fantastic."
Cons: "Better movies please."
Pros: "Seats are great!"
Cons: "The food options were not that good this time."
Pros: "Not-so-full flight meant we could move about and choose more comfortable seats."
Cons: "TV unit didn’t work, lucky me. They tried two times to restart and reboot but to no avail. The attendant said my choices were to not watch or move to an empty seat. I chose to sit next to my wife."
Pros: "Flight was fine"
Cons: "Did not serve vegetarian food even after repeated requests"
Pros: "all are nice"
Cons: "nothing but avoid bread"
Cons: "too hot called groups too fast for boarding"
Pros: "Very impressed with the service. Very friendly staff"
Cons: "My entertainment unit on the Perth Doha leg never worked even after several resets"
Pros: "Nothing about American Airlines Never ever to travel with it again"
Cons: "Passengers service bad Air hostesses just rude I Don’t even know why someone wants to work When they can’t even smile There were few seats were empty but they were offered to fellow passengers who happens to be different colors Person Then me America airline lost my family business for ever"
Pros: "Cabin crew service is excellent. Food is very nice. Safe travel."
Cons: "Little bit congested."
Pros: "I haven't flown with Qatar for several years, but my memories of an exceptional experience were replicated. Fantastic modern aircraft, brilliant crew and great food."
Cons: "Only one minor gripe, the passengers seated behind me talked incessantly, making my attempts to sleep impossible. I asked if there were any ear plugs available, but none could be found. My own fault, I should have packed my own."
Pros: "Food and entertainment"
Cons: "USB port was not working."
Pros: "The airplane seats in economy were comfortable for the very long flights I took with Qatar Airlines. The seats had enough room between the back of the other seat. The seat reclined to a comfortable position. The seat back provided a built in head rest. The TV's in the seats were the largest I have ever seen on a flight in economy. The staff were helpful and great. The food and drinks provided were decent!"
Cons: "Lack of crowd control at the gate during boarding. Ihad to"
Pros: "Good movies, Comfortable seats"
Cons: "Food could be better."
Pros: "The in flight service was good"
Cons: "The time it took to get the baggage. It took over 2 hours"
Pros: "The cabin crew and Doha airport staff are absolutely great at thinking about customer comfort. Experienced it in the Business Class lounge as well as on the flight!"
Cons: "Could add paper towels to toilets. Tissues are too soft to wash up and dry hands and face!"
Pros: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."
Pros: "Over all great"
Cons: "Nothing"
Cons: "For 14 hours flight, we were given 1 meal and 1 snack ; that seems too little for a long flight. They didn't have whiskey, only beer and wine...really... I asked the flight attendant to put my cabin luggage in the space above the seats, because I am old and could not do it myself, and he first frowned and asked why....ridiculous"
Cons: "The online check in system was down so we all had to line up to check in."
Pros: "Excellent crew who were warm and attentive. Wide range of entertainment options."
Cons: "Food was disappointing. No western option despite it being a London bound flight."
Pros: "Qatar is quite possibly the best airline in the world, especially on its long haul flights. It is heads above the other two major Persian Gulf airlines. All the employees with whom I dealt were excellent and customer-oriented. The planes between Doha and London were new, had more space than older planes and had an excellent selection of movies and TV shows. I ordered special meals on all the flights, and I was very satisfied. I have been a fan of Qatar Airways since I flew it to Australia in 2011. It continues to do a superb job, even in Economy."
Pros: "Seating"
Cons: "Food"
Pros: "Flight. Conections"
Cons: "Change flexibility, helpfulness"
Pros: "Excellent crew and service"
Pros: "Great crews, excellent airplanes, wonderful in transit experince."
Cons: "In flight coach meals were average."
Pros: "Staff was excellent"
Cons: "More selection or choices like international food not like focus on Indian food"
Pros: "Ground Crew was friendly and did adjust my seating."
Cons: "Food quality was average. More choices needed."
Pros: "Crew is very helpful and friendly. Camecthrough with drinks at good pace. Check in very smooth"
Cons: "Food - very mediocre and felt like each meal was similar"
Pros: "Another B787. Had empty seats next to me."
Cons: "No menus handed out by the crew and little explanation of what the meal was beyond beef and rice or chicken and potato. For some reason they only serve a snack instead of a second meal on this flight."
Pros: "Generally ok but not as good as other Middle East carriers"
Cons: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"
Pros: "Incredible staff, fast boarding, great entertainment center."
Cons: "Breakfast frittata was like rubber."
Cons: "Not enough check in desks operating - very long wait"
Cons: "Food was below average Could have been better for elderly people.. Boarding: No wheel chair assist. asked for 2 wheel chair assist - for myself and my spouse..but got for only one.had to wait till last min at boarding where tickets where issued as no one was available..hurried in last min to security gate."
Pros: "food and courtesy of the staff"
Cons: "nothing"
Cons: "Check in crew in Lahore ganged up against me and wanted to extort £200 for taking me laptop on board along with my hand carry. No where in the world has an airline ever asked me for this, and I fly a fair bit. Since I didn't allow them to extort me, they forced me to throw away my brand new Delsey hand carry at the airport. I had no cover as they threatened to if load my luggage and not let me fly home. Not a 5 start airline from any angle. Will never use Qatar again!!! This was my first and last flight with them."
Pros: "Excellent service on all 6 legs of the itinerary. Great selection of food and wine and entertainment. Superb seating layout in business."
Cons: "Frankly nothing!"
Pros: "Boarding and Seat comfort was good"
Cons: "Food quantity in each service was not sufficient. Food quality ok. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"
Pros: "Qatar Airlines - overall was excellent, having flown many times over the Atlantic and Pacific"
Pros: "Great service"
Cons: "Seat comfort"
Pros: "The service was great"
Cons: "Nothing"
Cons: "1- Flight from Delhi to Doha was very late, which made it chaotic for us to catch our connection at Doha 2- Entertainment choices were very limited"
Pros: "A350 is a very comfortable plane. More legroom than Emirates. Big difference for long flights."
Cons: "Service could be faster (food, etc). Entertainment system did not work on some of the seats."
Pros: "boarding was okay"
Cons: "BA operated flight. cannot compete with Qatar Airways, even if the ticket is a Qatar ticket."
Pros: "Crew was very accommodating of my needs."
Cons: "The flight left 2 hours late. This is a problem in the bigger picture of air travel. The process of boarding, the service, and actions of the crew were all great."
Pros: "Seats and crew are the best"
Cons: "Flight time, also business class was almost empty, if I received an email I would have bet for upgrade"
Cons: "Mechanical troubles caused a 2 hour delay in departure. Otherwise, the flight was good as usual."
Pros: "I liked the time and care that they took to help those that needed assistance."
Cons: "In Tbilisi boarding was delayed and there was no information about the delay. The gate wasn’t even announced until the expected boarding time."
Pros: "TV screens on every seat"
Cons: "Food"
Pros: "Great service and good food, comfortable seats that reclines to a bed (not quite fully flat). Polite and attentive crew."
Pros: "The plane was clean and we arrived early."
Cons: "Service of food and drinks was very disorderly."
Pros: "Excellent flight attendants and customer service"
Cons: "Informing travelers that flight was late."
Pros: "Good service"
Cons: "No individual entertainment system"
Cons: "There was no personal entertainment system nor USB port for charging."
Pros: "Little snacks, USB ports, clean"
Cons: "Video and music are kinda out of date"
Pros: "The plane was nice."
Cons: "6 hours late. No explanation. No apology from any Air Astana employee."
Pros: "Flight was punctual. While the crew did their job, they didn't seem as friendly as usual with Air Astana."
Cons: "The Boeing 757 is a narrow cramped aircraft for such along flight. It would be good to have an aircraft with not so narrow seats, such as the A320 or A321 or B767 on longer routes. No boarding announcement at Almaty - they just opened the door and you had to "know" that it was time to board."
Pros: "I always enjoy travelling on Air Astana. There were not many people on the flight, so the crew treated us like VIPs! Flight was punctual, comfortable."
Pros: "The chairs were comfortable and the Chicken dish was delicious."
Cons: "Boarding the plane was hectic and unorganized."
Pros: "The crew was super friendly and the plane itself was nice, but the seats were uncomfortable and there was no inflight entertainment."
Cons: "Delay from Almaty to Aktau about 1hr. Other perfact"
Pros: "Price Travel Kit Relatively new aircrafts"
Cons: "I experienced the same things in both of my flights. Flight attendants did not even asked me what I wanted to drink. I have to yell them to receive their attention. They really nee some training."
Cons: "Flight delay and can't feedback the problem"
Pros: "Every seat taken, but with a 2/2 configuration, it was fine. Didn't even have long lines for the toilet. Both landings were super smooth, and one was extremely skillfull - we had been bouncing around in a storm, and the pilot still put us down smoothly."
Cons: "Don't like boarding by bus."
Pros: "Almaty airport needs to be improved and pictures on Air Astana web are much better than real ones. Also check in counter personals are really unskilled."
Cons: "check in counters"
Pros: "Everything was fairly comfortable. Staff was friendly and attentive."
Cons: "The entertainment system could have had more options. Announcements do not come through head phones and are not easy to hear."
Pros: "Thank you for having enough legroom for someone taller. Makes life much easier"
Cons: "Weather delays, however nothing anyone can do about that"
Pros: "Flight attendants were really warm welcoming and benevolent. Food and drinks are good"
Pros: "Punctual, comfortable, good service on-board."
Cons: "Like Astana Airport, the domestic to international transfer at Almaty is also not well signposted and even though it's the same building, requires going outside in the cold and then back inside. Also Almaty Airport is crowded, the toilets are poor and it really needs to be refreshed. Air Astana is a great airline but is really let down by the poor transfers at both Astana and Almaty."
Pros: "Punctual, comfortable."
Cons: "The transfer from international to domestic flights is not well signposted. It's also odd that even though it's the same building, you have to go outside, walk some minutes and then go back inside. At that time of the year it was quite cold outside!"
Pros: "Flight was on time. Good food."
Cons: "Flight timing in the middle of the night was horrible. While the seat would have been fine for a day-time flight, it was most uncomfortable to try and sleep in for an overnight flight. What made it worse that the man sitting next to me spilled over into my area."
Pros: "Good legroom."
Cons: "Boeing 757. 1 movie on overhead screen.no power to charge devices"
Pros: "Crew"
Cons: "Lack of communication when flight was delayed. No communication at all."
Cons: "Turbukence...terrible.."
Pros: "The crew was extremely pleasant. We received real food with real silverware. The seats were comfortable. I like the little cute bags filled with an eye mask, earplugs, toothbrush and even socks!"
Cons: "Push come to shove I would say the entertainment system needs to be updated since there was no individual tvs."
Pros: "Gave us a hot snack sandwich and drink for a short less than 2 hour flight."
Pros: "The flight was on time, the plane was new, the crew was polite."
Cons: "Nothing really."
Pros: "Decent food. Direct flight. Good plane."
Pros: "The first leg from Bangkok to Almaty was amazing. A great crew, a nice airplane and overall a nice flight in economy."
Cons: "The second leg was the total opposite. An old plane and a less than ideal flight. That airplane has to be taken out of service or upgraded. Its like we were flying on a plane that hadn't been upgraded since the day they bought it 30 years ago."
Pros: "Good ground handling staff that dealt with my special baggage requests well. Clean new plane. Pre-departure beverages even in economy class."
Cons: "No service offered. No drinks, nothing. Admittedly it was only a 35 minute flight but at least water would have been nice in-flight."
Pros: "Air Astana consistently has clean and comfortable equipment"
Cons: "Had confirmed special meals for myself and family. On board crew did not handle lack of special meals. Forced to eat standard meal if I wanted to eat. Had a few other issues on service."
Cons: "Flight delays and cancelled flights. I've been stuck in Almaty for 2 days waiting on a flight out. Still haven't reached my destination."
Pros: "Schedule. Price."
Cons: "Level of service."
Pros: "Welcome crew"
Cons: "Poor aircraft, very small seats and no entertainment"
Pros: "food on flight to georgia was good"
Cons: "food returning from georgia was bad"
Pros: "Comfortable seats, attentive cabin crew, very clean plane!"
Pros: "I always choose this flight since it coincides with my train booking upon arrival."
Cons: "No seat entertainment. Public display or monitor for viewing flops down from above and strategically situated only. You cannot choose an entertainment."
Pros: "I always choose this flight since it coincides with my planned domestic connecting flight."
Cons: "No seat entertainment. Public display or monitor for viewing flops down from above and strategically situated only. You cannot choose an entertainment."
Cons: "The transfer between flights at Astana was an absolute shambles and I nearly missed my connecting flight. None of he Air Astana staff at Astana airport were helpful or tried to help in the transfer process and different staff gave me conflicting instructions. This added a great deal of stress. For this reason, although all other aspects of Air Astana were great, the poor transfer process at Astana really let them down.and would make me think twice before flying with them again."
Pros: "Much roomier seats than many other airlines I've flown such as Delta, United and American. Great food options and considerate staff. Overall quite lovely"
Cons: "Crew was not helpful at all, didn’t even bother to come when asked for help"
Cons: "Airport arrival experience at passport control was terrible"
Pros: "The food was good. The staff very friendly."
Cons: "Nothing"
Cons: "Leg room Food choices"
Pros: "I love the food and the movies"
Cons: "Bording the plane has no order passengers seated in the front border before the rear. I was in 32a to he worst seat on the plane"
Pros: "I loved the food and the staff are very helpful and friendly. I have always chosen Turkish airlines."
Pros: "Turkish do a good job of giving you a good service for your money."
Cons: "Why not keep us informed why there are delays before take off. Headphones that worked well without having to fiddle with the connection would be good"
Pros: "the seats were more roomier than the flight to istanbul."
Cons: "One of the other passengers was being difficult and irritating on the flight."
Pros: "overall it was ok but the service between chicago-istambul and return is superb"
Cons: "Just the difference in the service between delhi-istambul and istambul-delhi is so much lower grade than the service from chicago-istambul and istambul-chicago it is a real turn off"
Cons: "It wasn't great experience as we missed the flight back to UK. They lost my husband wheelchair and we did missed the flight. They Redbook flight which was three hours later, so missed our tax home as well. We haven't received any apologies not even offer a drink. DISAPPOINTED"
Cons: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."
Cons: "Have yet to arrive"
Pros: "Food and drinks"
Cons: "Business class seats can be a bit wider"
Cons: "You broke my suitcase"
Pros: "Food was great so was service"
Cons: "All was good"
Cons: "My entertainment set didn't work"
Cons: "I missed my connecting flight in Turkey as flight was delayed. It was my worst flight experience because nobody wanted to help me. It took an hour of being ignored by various TA staff to eventually get my boarding pass to the next available flight to London. I nearly missed that one as well because of it. The staff in Turkey was rude and unhelpful and most didn’t understand English properly. There were a number of others having the same issues, it was an awful experience."
Cons: "The boarding was a little more chaotic, but the host airport has a major influence on that process."
Pros: "Everything was exceptional"
Pros: "Friendly good service"
Cons: "Istanbul changing gate to get to such long walk"
Pros: "Professional and friendly staff. Excellent film selection."
Cons: "Not enough security staff at Istanbuñ and no one from the airline to assist. The queues were too long at security so I had to run to make my flight. Lots of other people had the same trouble and I believe my cousin missed her connection."
Cons: "We had asked for wheel chair. At Istanbul we were made to wait for almost two hours. Our boarding passes were collected by your staff, when I raised my voice, were given one wheel chair and I had to run along with the staff or we could have missed the flight. I wanted to have some grub at airport but there was no time."
Pros: "Very professional and very convenient."
Cons: "Service on this flight was significantly better than the Cairo flight, probably just because this flight goes to London. Welcome drink were promptly served but the food choice was still a big no-no. EVERYTHING CONSISTS OF DAIRY PRODUCT THAT I M ALLERGIC TO. When I brought this to the flight attendant's attention, none of them was apologetic and none of them tried to find out another solution to me, who was flying their airline the first time and didn't know the not-so-diverse food option."
Pros: "Ayten was the perfect flight attendant. Very friendly and helpful. Outstanding."
Pros: "Staff was courteous and wore smiles..."
Cons: "The food could have been better..."
Cons: "Hardly any leg space"
Pros: "On time."
Cons: "Seats are a bit old."
Cons: "Pathetic vegetarian food."
Pros: "It was a smooth flight."
Cons: "Food was so so. Turkish offers free excursions into Istambul for passengers staying over 6 hours. The excursion departs at 12p.m. This flights arrives at 11.25 a.m., but the lines in immigration are stupidly long. We arrived at the counter at 12.15. In a very unfriendly way, they explained the excursion had left, and no possibilities for joining it in Town. So, we were stuck at the airport for several hours. How stupid is to offer an excursion to passengers in layover, but program a flight with 300 passengers to arrive just in time to miss the excursion? Somebody has to think this over. This excursion should leave at 12.30, and it would avoid dozens of passengers stuck and unhappy."
Pros: "Service"
Cons: "N/A"
Pros: "Good food. I would say there is scope for improvement on wines"
Cons: "Return flight from Delhi to Istanbul to Houston cancelled on Jan 8 2017 due to bad weather in Istanbul. Extremely poor to non-existent process in communicating and rerouting passengers. Frustrating to me and monumental time loss for business travellers like me."
Pros: "This is the shittiest airline. The flight from delhi to istanbul was canceled due to bad weatherBut their customer service is very pathetic. Their was no intimation in a proper manner. They did not try me to adjust in any of their airline. I had to book another flight at a very high price. This is really insane... i will like my entire refund of the journey..."
Cons: "This is the shittiest airline. The flight from delhi to istanbul was canceled due to bad weatherBut their customer service is very pathetic. Their was no intimation in a proper manner. They did not try me to adjust in any of their airline. I had to book another flight at a very high price. This is really insane... i will like my entire refund of the journey..."
Pros: "Courteous service, good food and fine entertainment options."
Cons: "The USB charging port wasn't working."
Pros: "Seat comfortable good leg space"
Cons: "Food quality and selection of items and taste"
Pros: "The service was good, inflight amenities were nice."
Pros: "Nothing"
Cons: "They changed my flight date so many times, I was unable to fly"
Cons: "Employees didnt look or act very welcoming. Very little food."
Pros: "Duration of the flight is good."
Cons: "Staff on Istanbul airport is rude. They don't respond to people"
Pros: "Nothing."
Cons: "This flight was pure misery. In the Istanbul airport flight gates are not announced until an hour before your fight. This would be fine if Turkish Airlines would also allow us access to our flight at that time. The gate had been announced and we had to wait for them to set up a security checkpoint before we could even sit at our gate. This security checkpoint was set up at a point where nearly everyone on the flight was waiting. This caused it to be a huge delay of people concerned about missing their flight. Little did they know that they had nothing to be concerned about because our flight would eventually be delayed two hours. We were eventually loaded onto our plane which apparently was having some technical issues despite just landing in Istanbul. There were people who had rode in on the plane that was eventually deemed unsafe to fly because of an error with the steering mechanism (which we were not even told what was going on until we boarded a second plane). While they determined this we sat on a hot, non air-conditioned plane full of screaming children. I understand why they were screaming and wanted to join in. We eventually had to deboard the plane and wait for them to secure us an alternate plane. They attempted to deliver the plane to the gate, but were unable to steer the first plane away from it, so we had to be transported by bus to the open tarmac. There was no order or organization as to how people were loaded on to either the bus or plane and it was pure and utter choas that delayed our flight even further. The plane we boarded did not have inflight entertainment so we sat on our four hour flight to London left to our own devices. When we arrived in London it was pat the point of public transportation trains running and I had to reroute to a bus. By the time I arrived at my flat it was 4 in the morning. Turkish Airlines has been the most chaotic, unprofessional, disorganized, and inefficient airline I have ever traveled on. My tale will continue with my return flights and how they lost my luggage and it hung out in Istanbul for a few days before being returned to me. I can not stress enough to others to never travel with this airline. The cheaper price is not worth it."
Pros: "What can I say, didn't much like anything"
Cons: "Cabin staff were blatantly prejudice, would not assist anyone who wasn't Turkish or of their color. I had an injury and surgery to my right foot, and as a result was using a walking can for m9bility. One my return flight to UK one cabin crew member decided in their wisdom to place said cane in the overhead bin. I advised her, I didn't like nor think this to be a good idea. Things move when taking off and my fair was if one wasn't aware the cane was there it may fall and injure someone. She insisted, and put the can into the overhead bin, and surprise, one of her fellow cabin members opened this b8n, and down came the cane on a passenger's head. For her injury, they offered her water and proceeded to hand the cane back to me. On flight TK 603 or TK 1983 we were assigned seats in economy row 20 A and b, well my son was seated in 20B, almost sliced his palm on the armrest, because the cover that should have been there wasn't, thus exposing jagged metal. I had to insist that we be moved and they should NEVER allow the cabin be loaded with such dangers visibly exposed. They didn't seem to show much concern, since the flight was full of "blacks"...! On our maiden flight on this airline, we had a 15+ hour layover. Couldn't get assistance from airport staff on simple questions such as where could one rest for the 15 hours, airport staff are busy riding around on automated wheel chairs, and when we asked them to assist an elderly lady who obviously could not walk the distance to her boarding gate in Istanbul, we were met with glares, or look of "they don't know English" or simply being miss directed, whilst my son carried this ladies heavy bag, including his own, and I on my walking stick, until we located the infraction desk, where a true gentleman, by the name of Mahmet came to our rescue, or more importantly took over the matter and assisted this lovely lady who was heading back to new york, to get her water for her medication, a chair to sit on until a wheelchair was brought to her. Honestly, in the many years that I've traveled, I've never seen or encountered a group of unprofessional, disrespectful and just downright prejudiced to visitors to their country! You couldn't pay me enough to visit Turkey or ever fly Turkish Airlines again in my life. So, so disappointed and disgusted by the whole experience it begs the question, how was this airline voted the 2nd best airline in Europe? You must have a very low ranking requirement, or my expectations are just too high for this airline, airport and the people I encountered."
Pros: "On time"
Cons: "Food chairs"
Pros: "All the movie options, the great food, the great service, and the timeliness of arrival."
Cons: "Nothing, it was great!"
Pros: "Food was excellent. Vegetarian meal remembered. Service was good, pleasant crew. Good selection of films."
Cons: "Seats could be more comfortable. Headphones are really not very good quality. Touch screen difficult to use (not very responsive to touch)."
Pros: "Entertainment system, food"
Cons: "Announcements illegible"
Pros: "Everything was nice."
Cons: "Nothing to complain about."
Cons: "Clean up the planes better"
Pros: "I liked the window seat."
Cons: "They didn’t talk much about the landing card."
Pros: "The crew were helpful, pleasant and professional"
Cons: "There wasn't anything we actively didn't like. It was a good flight."
Cons: "No food only blueberry juice and water"
Pros: "I loved the colors of the flight.light blue and green. Gave a peaceful ambience. The flight attendants were very courteous and smiling. Especially the women flight attendants. The food was excellent. It was interesting that the flight from Helsinki to Chicago served a Indian style dinner comprising of lentils, rice and chickpeas. I liked that too, though I prefer the meditarranean fare. I liked the boarding as they were very strict about families with children and gave them priority before other passengers."
Cons: "I did not find too many indian films which I would have liked, especially in a flight because Indian movies are 3 hours long and help to pass the time quickly :). I would have liked more variety in the Hollywood movies as well. They mostly had much older films and hardly any of the new releases while Emirates flight had lot many more new releases and oscar winning movies. They served the Indian amul cheese which is not worthy of serving on a flight, and they could have served some better cheese."
Pros: "Everything went smoothly"
Pros: "Clean and well appointed plane, enough room to get comfortable, great on-time performance."
Cons: "Only coffee served over a 3-hour flight"
Pros: "great flight. Left on time. Nice crew. Ditto for food and movies"
Cons: "Sears always close together"
Cons: "Entertainment services weren't functional for the first 2 hours of the flight"
Pros: "The crew were trying to help and accommodate the bad situation."
Cons: "Couldn't check in online 24 hours ahead. When called Finnair on the phone, they couldn't check us in, told us we have to check in at counter, by then all good seats were taken and I couldn't sit next to my husband, and this is our honeymoon trip. It's a full flight and All upgrades were booked by then so couldn't even upgrade to business class. Requested a gluten free meal, no crew can figure out it that meal was on board (not in system nor on paper list), so at the end no food for me. I have been dying BA for last five years and this had to be the worst BA flight I have taken, absolute chaos at the check in counter and no organization. One BA counter agent Alexa tried to help but it is just too late. I expected more from BA."
Pros: "Good flight, really good new A380 aircraft, smooth nearly all the way, usual small seating space as on All airlines"
Cons: "Routine airline food."
Pros: "the price was very good"
Pros: "Good"
Cons: "Breakfast"
Pros: "Overall a great flight."
Cons: "Breakfast not their best meal. No tea or coffee served, very disappointing."
Pros: "Flight was not super crowded. Crew were lovely."
Cons: "No seat back entertainment...had to endure The Charlie Brown movie, Nelson Mandela biopic and lousy boxing movie. Seats extremely small...would have been awful if plane was at full capacity. Plane very dated...no frills"
Pros: "Temperature on flight was comfortably cool. Food was delicious and flight attendants were pleasant and attentive. The flight was full but service was prompt. Very enjoyable!"
Cons: "The lighting on my screen made it difficult to see it very well...adjusting brightness was not effective. Also, the programming selection was somewhat limited and it would have been nice to start a movie when you wanted instead of waiting."
Pros: "My son and I requested gluten free meals when we reserved our tickets. When the meal was being served the crew had NO record of our meals needing to be gluten free. So we had to get one of the meals that was being offered. This was unfortunate and they made no other attempts to rectify the situation. Also, many TV monitors were malfunctioning, including mine which did not have clear sound. It was jumbled and not even clear enough to make out words in a movie or song on the radio channels. Thank you, Emily Snyder"
Pros: "It was a comfortable, professionally (British Airways) managed flight at a good price."
Pros: "Great plane Flight attendant Caroline fantastic"
Pros: "As always, BA did an excellent job with my evening flight from JFK to LHR. They were prompt, efficient and very helpful and although my flight was quite full, we left on time and had no issues in the air. I was very pleased with their service and especially as I paid such a low fare through Finn Air, I can't complain. This was a great option to utilise, rather than paying BA's more expensive fares. I would definitely go through this way again."
Pros: "The energy of the crew was upbeat despite the lock of enertainment they tried their best by accommodating my various wishes."
Cons: "They were no snacks available except the ones that we had to pay for - which in fact I thought was a bit pretentious towards the passengers."
Pros: "The fact that this is the only daytime flight from Boston to Europe."
Cons: "Food was very ordinary, and drink choices may have been theoretically available but the crew did not offer the choices."
Pros: "planned time of departure Fare potential for getting 5 seats so I could get a good nights sleep"
Cons: "Plane left 3 1/2 hours late due to a mysterious mechanical problem that caused them to taxi it away from the gate more than once. Relatively little communication from American whose flight it was. Scheduled departure 10 PM. Actual departure 1:30 AM I reserved a center aisle seat in a row that was completely empty a day or two before departure, hoping to get the whole row. Didn't work out. Just before we closed the doors a couple arrived at the row and took up three of the seats. Darn it. But I still got a good nights sleep. Wish there was an option to check N/A on several of the options above. I didn't speak to a crew member. I didn't eat or drink anything. I never turned on the entertainment system."
Pros: "Food and service"
Cons: "Seats were very small"
Cons: "For an international flight I have never seen such small seats, the entertainment was awful. My tv was in black and white. I didn't even want to try the food as looked bad."
Pros: "I last traveled on British Airways in May of last year (2015) and the food was beyond dreadful. Therefore I was very pleasantly surprised that there has been a huge improvement. They were very generous with the drinks and the food was plentiful and quite a reasonable standard for airline food (they gave two full meals from San Francisco to London, whereas most airlines give one meal and one snack on that route). They actually checked us in on the earlier side, we took off very promptly and got to London early. It was nice to be on time for a change - so often I find airlines run a bit late. Staff were all pleasant and helpful. Pilot's messages were pleasant, friendly and even a bit informative."
Cons: "Web check-in ahead of time was a total disaster. I got an email telling me I could check in 36 hours early and "secure a good seat" but neither of the 2 sets of codes they provided in the email would work because it was all about Finnair but actually the flight was being run by British Airways. I spent about 30 minutes on the 'phone trying to get the appropriate sequence of numbers and letters to enter so as to check in and get a good seat - still nothing worked. This was at 5:45am - I regretted the time spent when I could have gone back to sleep. My daughter later spent a further 90 minutes trying to figure it out, only to be told finally that our only option was to get to the airport early and check n there which was what we did. It was beyond irksome. Please note, if the airline actually flying is different fro the booking airline, the locator number for check n will be DIFFERENT and needs to be provided to the customer to avoid a great deal of hassle and confusion. We gt particularly unlucky because BA computers had a glitch that day but the general point still stands."
Pros: "Good leg room."
Cons: "I paid an extra $90 to pick this seat. On the website it looked like an exit row seat with lots of room. However I couldn't really move out of my seat without climbing over others. It was a waste of $90."
Pros: "Nice one"
Cons: "Nice one"
Pros: "Not much."
Cons: "The flight was delayed about 5 hours due to reasons no one really seemed to understand. Food was pretty bad as well."
Cons: "Trying to get through airport security was an unorganized clown show with them herding groups of passengers back and forth between airport terminals resulting in many people almost missing their flights because the lines just weren't moving. Once on the airplane, the international flight had TVs in the ceiling in the row playing one in-flight movie (what is this 1995?). American is such a terrible airline. The old US airways, Lufthansa, and British Airways, are way better international flights every time I've flown with them. Personal entertainment at your seat for each flight (i thought this was standard on all international flights in the past like 10 years) and more food and drinks throughout the flight."
Pros: "On time arrival."
Cons: "Nothing really. Short flight so no entertainment."
Pros: "service . Informed the status of flight immediately. which is very useful to plan."
Cons: "If it is extra line to add for select the type of food, then it is useful the passenger. Because may some people are vegetarian then they know what they can have."
Pros: "Good service"
Cons: "Ancient aircraft."
Pros: "The configuration of the seats are really awkward. Seems very interesting at a glance, but not so nice when you have to sit in it for 10 hours. The business class seats are very narrow. I'm pretty petite so it was okay for me, but I think an average or bigger than average person would have a hard time turning at all while the seat is in lie flat position. I had a window seat which gives you more privacy as long as you have the divider up between you and the passenger next to you. You are really arm length away from each other though. And! You can't have the divider down the entire time because they serve your meals by passing it over to you across your neighbor through the divider. The divider is also required to be down during taxi, take off and landing. So, I'd imagine it to be very awkward if you're sitting next to a total stranger. You also have to straddle over someone's legs if you want to get out of your seat to the bathroom if you have window seats."
Pros: "Movie selection was excellent."
Cons: "Uncomfortable seats and tight quarters. First class was too expensive."
Pros: "The staff were incredible and helpful. The entertainment made the flight go much faster. The airplane was comfortable and clean. Great flight"
Cons: "The passengers next to me smelled severely of body odor. I know that this isn't something the flight crew can do anything about but it made my flight really uncomfortable. Thankfully the seat next to me opened. So I loved a seat away- but even that couldn't mask the smell!"
Pros: "Good food - two meals at just the right time."
Cons: "I regularly fly between Chicago and London and dread having to get on AA90. The planes are ridiculously old with barely any legroom and no seat-back entertainment. On this occasion, my friend sitting next to me, who is 5'10" had his knees right up against the seat in front. When the passengers in front reclined it was almost impossible to get comfortable. There is no seat-back entertainment. For some this may not be a big deal, what with iPads and other devices, but it speaks to AA's failure to consider it's customers comfort and ease on long-haul flights."
Pros: "Flight attendants were very helpful and joyful. Food wasn't too bad for airplane food! :-)"
Cons: "I find it appalling that there is a charge for seat selection. Please add 10 cents to the price of a ticket and do away with the seat charge. It would buy you loyality."
Pros: "Everything about the flight was good"
Pros: "First time across the Atlantic, and the British/French crew was the most polite crew ever."
Pros: "Crew were friendly and professional."
Cons: "Entertainment system had a few issues."
Pros: "Nothing"
Cons: "If I had known when I made the reservation it was American airline would have never booked a ticket plane was dirty food terrible the whole plane needed a update"
Pros: "Great service"
Cons: "Equipment defects"
Pros: "Very friendly, witty cabin crew. Great customer service."
Pros: "Crew was nice and helpful. Food was good."
Cons: "Tiny seats and no leg room!!!! I am not a big person."
Pros: "Good Entertainment, and I had an empty seat next to me. Crew was attentive."
Cons: "My luggage was lost when I got to Paris and the staff at the ticket booth in Denver were not aware that my final destination was Paris."
Pros: "Great flight"
Cons: "N/A"
Pros: "Nothing"
Cons: "Need better training."
Pros: "Crew was great. Lots of leg room"
Cons: "Many screens weren't working properly"
Pros: "Not bad comparatively morning flt kolkata to cmb.crew is good.clean"
Pros: "In economy class good enough leg space when compared to other airlines."
Cons: "Head phones connections does not work most of the time."
Pros: "It was all positives from the time we check in until we arrived in Kindon."
Cons: "They distributed the UK landing card long after meals served and most passengers were a sleep. It would be good if they could distribute the UK landing cards straight after or before the meals."
Pros: "Plenty of leg room."
Cons: "NA"
Pros: "Friendly service."
Cons: "Boarding process could improve"
Pros: "Really good food the and crew on the plane was nice."
Cons: "In the Delhi airport we never interacted with anyone from Sri Lankan Airlines because a third party was contracted to work the counters, check us in, issue boarding passes, etc... These workers were all maybe 20 years old and possessed what seemed like zero training to do their job at all. They never had any answers and just smiled while saying “I don’t know” a million times. We were corralled and moved and waited hours while they ran around doing nothing."
Pros: "Friendly crew and great food"
Cons: "Delay to take off"
Cons: "Manner of Airport staff is very irritating. They consider passangers as their enemies and behave accordingly."
Pros: "food"
Cons: "excpt food anything not good and baggage checker give trouble alot"
Cons: "There was no uniform procedure in the flights, crew is too lazy to perform their duties. probably the first and last flying with Sri Lankan."
Cons: "We really appreciate your prompt response.Your customer service guidance is supportive for us"
Pros: "Friendly crew"
Cons: "Despite requesting children’s meal, they were not available. Chicken meatballs were disgusting Overall, if it isn’t curry then it’s not worth having. Their curry was very nice Limited movies"
Cons: "Felt like a second class train travel."
Pros: "Timeliness"
Cons: "For a family of 4, 3 of us had continual problems with the sound on the entertainment system during movies, etc"
Cons: "Extremely small space, knees against seat in front, I am only 6 ft tall."
Pros: "Generous with alcoholic drinks and exceptional service. I'm an Irish man who likes to drink, so this was a big one for me. The staff were super friendly as well and were always doing something to help. 5 stars!"
Pros: "Great service by crew members Had good number of meals and beverages"
Pros: "Srilankan Airlines's food was one of the best I've had. I've flown on over 50 airlines and was happy to see that the food was not processed junk as you find in most airlines. The ingredients seemed fresh. The crew were awesome: polite, kind, and considerate. They were eager to accommodate passengers' requests. The jets were new and clean. The entertainment system was touch-screen."
Cons: "The passengers were loud and ill-mannered. They gave the crew a tough time. These complaints, of course, is not a reflection of the airline."
Pros: "Great service and friendly people"
Cons: "The plane was late"
Pros: "Like fying in the dark ages. Our first leg crew did a great job and offered first person information about what not to miss on our tour. Pretty much everything else went from bad to worse!"
Cons: "Our bags got lost on arriving flight and in this day of advanced technology and airport security, no one could even tell “where” our two pieces of luggage was located for 4 days. Needless to say our one time trip to Sri Lanka didn’t happen the way we planned."
Pros: "Good, I intend to fly again with SriLNkan Airways"
Cons: "The food and the seating was plenty good enough, given that the ticket is economy."
Pros: "Flight attendants are very sweet oriented. Food was not good. Seat was very unconfortable. No shocks were provided though it was a red eye flight. Ground staff were terrible."
Cons: "Unhelpful ground staff. Seat was uncomfortable. Food and drinks were substandard. Bathrooms toiletries were not good. .No proper management of the flight."
Pros: "Even though it was an hour long flight, they served us snacks. Food was not very good though."
Cons: "Flight was late by 20 minutes."
Cons: "No headphones were given.. No entertainment"
Pros: "Free entertainment (nice selection of movies), free food and drinks (food is a bit spicy, but within reason), more leg room than expected."
Cons: "At first they refused to let me in on the plane, because they misread the instructions from Dubai and thought I couldn't even be at the airport. I can't go into Dubai, but I can be at the terminal. To their credit, they realized their mistake just in time and I was able to make the flight, albeit barely, so no harm done."
Pros: "the vegetarian food on the second flight Colombo to Bangkok was really nice, good taste, comforting."
Cons: "only two toilets, long queue"
Pros: "Just about everything"
Cons: "The food"
Pros: "Everything is perfect. .. excellent food"
Pros: "Everything is perfect. ... excellent food"
Pros: "It was on time, good collection of movies."
Cons: "At Kuala Lumpur no place provided for rest in 10 hours transit time. Very very disappointed. I will try not to book again with Srilankan airlines"
Pros: "Normally business class people can board any time. No with this airlines."
Cons: "We made it through the mad house of security only to find our gate wasn't open and were escorted back out Then had to go through security again when the gate was open. It's not like we lied and the boarding pass we were showing clearly said the flight we were going on. No lines just a uncontrolled mob of people going through security."
Pros: "Poor food service"
Pros: "Very good crew"
Cons: "Food needs improvement"
Pros: "Service and timely"
Cons: "Nothing bad"
Pros: "The staff, the entertainment, the food!!!!"
Pros: "The flight attendants were excellent. Very attentive."
Cons: "Older Airbus A320, okay comfort in Business Class seating. Entertainment was on a portable tablet. Food was fair. Nothing to write home about."
Pros: "The food, the entertainment system and the seat"
Cons: "The seat does not feel soft, so hard and discomfortable"
Pros: "With airlines like Frontier & United in the U.S. providing such dismal service (in every aspect) it was truly a refreshing change! Took me back to the days when flying was luxury."
Pros: "crew was nice. movies were good."
Cons: "having to use bus from plane to terminal"
Pros: "On time arrival. Personal entertainment system. Meal included. Everytging for a 3h flight. Amazing."
Pros: "Old air crafts with lots of leg space."
Cons: "Horrible customer care.they booked a horrible cheap hotel instead of what they promised for my layover which was 1 day in colombo."
Pros: "Food was good, flight attendants pleasant."
Cons: "Flight delayed."
Pros: "all the crew are very friendly and smile face"
Pros: "New biz class lay-flat seats were nice, though inconsistently-wide--I am 74 inches long, so was looking forward to the advertised 76-in layflat seats, but it turns out that when laid flat, the last foot or so of the seat is crammed in to a tiny cavity underneath the seat in front of you, so the only way to take full advantage of that length is to lay completely still on your back as if you were in a coffin."
Cons: "The crew woke me up multiple times despite my using their "only wake me for meals" sticker, and was generally a little brusquer than typical for biz class."