Find cheap flights from New York John F Kennedy Airport to Boston

Pros: The flight was smooth and on time. The crew members were very nice and helpful
Cons: JetBlue is the best

Pros: Brand new plane, no crowds, fast trip. Excellent overall

Pros: Everything
Cons: Nothing

Cons: Snack. Drinks were better before Covid nonsense

Cons: WiFi to work on the plane

Cons: There were no movies

Pros: The crew was great. The food was fine. It was a very positive experience relative to expectations.
Cons: Boarding and deplaning are tedious experiences; this is a problem across the board and I don't see it changing drastically anytime soon. Fifteen-to-seventeen-hour flights are brutal and very uncomfortable. These are not South African Airlines' problems but industry-wide issues. If i could have taken a train to Johannesburg, i would have.

Pros: Good leg room
Cons: Old plane and time for the boneyard.

Cons: My moms flight was horrible, the fight was more than 3 hours delayed. And employees didn’t help her with info at all.

Cons: Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing.

Pros: Glad they had apple juice.
Cons: Leg room.

Cons: There was 3 hour delay where we were stuck sitting the plane. The engines wouldn't start. This followed a 45 minute delay before boarding. When we landed in Boston, there was a 15 minute delay to our gate. All of that could have been better.

Pros: The flight was fast and safe!
Cons: Tv could’ve worked and the seats should have more space

Pros: Good snacks, friendly flight attendants, efficient boarding
Cons: Flight was quiet delayed and there was no communication in the gate area about the reason for the delay until the end. Flight also kept saying it would take off at 2:22 and we weren’t even boarded at that point. Would have appreciated an updated departure time and clear and regular communication

Cons: Flight was delayed. I know these things happen but what a bummer. Also for the entertainment, the map / location channel is terrible. It’s mostly ads. It wasn’t worth it to watch and that was a real bummer.

Pros: Quick flight
Cons: Big delay and the gate was changed at least three times !!!

Pros: Live TV good Temperature in cabin good Felt safe
Cons: Delayed 20 mins due to weather Unhealthy choice of snacks

Pros: Great flight, crew, weather, custoner service and on-time!
Cons: N/A

Pros: It’s basic/budget so expectations are low
Cons: Delays. Crew calling the same boarding group again after they’d already boarded (pay attention!)

Pros: The crew was nice
Cons: As am speaking to you am stuck in Boston waiting for a flight the flight in New York was delayed so I missed the flight and Boston so now I have to wait for 3 valuable our and I have an interview I don’t even know if I can make it.i woke up at 3 am to be on time but you people kept me off time.

Pros: Nice trip affordable price

Pros: Cabin crew were polite and cheerful
Cons: Long delay

Pros: Ok
Cons: Ok

Pros: It comes with priority security lane - flew by everyone online...seat was so spacious....totoally worth it.

Pros: Nothing
Cons: Was delayed almost 4 hours and I lost a meeting that I had in Boston

Pros: L'espace dans l'avion - c'est la 1ère fois que j'en ai autant en classe éco ! Le personnel de bord, vraiment adorable, drôle et à l'écoute
Cons: Pas de distraction et collation limitée. Mais c'est vraiment un détail !

Pros: Nothing
Cons: Having to pay for a taxi to LGA after not being allowed to board and then after rushing having the 10:45 flight delayed twice. Has ruined all plans for today and it's not just about bad weather. Sloppy service Jet Blue!

Pros: Cabin crew were great at looking after us and we had plenty of legroom in coach!
Cons: The entertainment selection was a bit limited and there was no wi-fi.

Pros: The JetBlue staff are always so accommodating, polite, and easy-going. It felt so good to be going home!

Pros: Good tv channels
Cons: Poor overall organization. Flight delay multiple times. Slow service.

Cons: Tv was broken

Pros: Food was really good, but the cabin crew were up to JetBlue's normal outstanding service
Cons: The range of movies is still pretty poor (if you're a frequent JetBlue traveller)

Pros: Nice crew..

Cons: I have flown with Jet Blue a couple of times and their flight are ALWAYS delayed. Very inept, their crew is not really rude but not friendly at all.

Cons: everything

Cons: Choice of snacks limited to either a tiny bag of cheese nips or a tiny bag of cookies. A tiny bag of nuts would have been better! Or at least a slightly larger bag.

Pros: On time flights with punctual boarding and early arrival Polite flight attendants Pilots pointed out areas of interest during the flight Comfortable take off and landing Unlimited snacks and beverages, even on shorter flights Free entertainment, even on shorter flights
Cons: nothing

Cons: Flight was delayed over 5 hrs. Not the airline's fault but waited in the help line for over an hr before the agent told me there was no earlier flight I could be placed on - she was incorrect. Pointed out that there was another flight that had also been delayed and therefore hadn't left yet - she agreed, put me on standby. At the gate, the boarding crew did not know what they were doing. The plane was 20% empty but crew made situation very hectic by giving standby passengers seats, taking them away, and then realizing there was actually enough room on the plane. Crew was friendly but incompetent in terms of problem solving.

Pros: The crew was friendly.
Cons: The flight was delayed two hours without notifications or updates and they didn't so much as offer a cookie or a bottle of water. We explained that we had to catch an international flight leaving from Boston and they were not the least bit concerned.

Cons: Screen didn't work well so I couldn't choose what I wanted to watch. Also, the volume kept bumping all the way up all of a sudden and hurting my ears so had to turn it off. No real food for sale.

Pros: The flight was quick and the crew was very accommodating.
Cons: We left half an hour late from JFK.

Cons: Flight left more than 3 hours late. poor communication with passengers to explain till when and why the flight was late

Pros: Great airline. Comfortable seats, nice flight crew. And night snacks. Overall I would fly this airline again.

Pros: We got to our final destination.
Cons: We needed to wait for "just a few minutes." The Captain said. Then, no other communication at all and we left over an hour late for a 45-minute flight, no explanation. I hate when they leave you in the dark and aren't upfront. The connection from Emirates to JetBlue we had was almost impossible. Two healthy adults, arriving on time in NYC with two hours to make a connection. With walking as fast as possible and not even going to the bathroom, we barely made the flight. Customs. Change terminals. Go through security again. ridiculous.

Pros: I liked the spacious seating of course
Cons: I was disappointed in the boarding, I traveled with my young daughter and infant son and when they announced those who require additional time, handicap assistance,etc I proceeded to board then all these other folks also jumped up skipping me and my children when it was not their turn. And the gate people allowed them to do so I had to be the one to say excuse me we were here 1st. On top of that when we landed back in NY I heard my stroller get tossed and discovered when I got home it was broke. So upset!!!

Cons: Delayed 3 hours

Cons: Consistently delayed.

Cons: Rude at check in. Lost luggage. Terrible!

Pros: The crew and boarding process was fine just took too long to get to that process.
Cons: A 5 hour delay for a NYC to BOS flight, started at 2 hours and ended up being pushed later and later. The flight was taken off the Departure board for awhile and the airport staff couldn't figure out if it was cancelled or not.

Cons: Entertainment system on some flights needs upgrade. The earphones are not working.

Pros: Amazing crew!
Cons: NA

Pros: HORRIBLE EXPERIENCE DO NOT FLY WITH AREOMEXICO!!!

Cons: Snacks, and drinks

Pros: Easy
Cons: Wifi

Pros: Muy buen servicio y puntualidad

Pros: Pretty straight forward. Clean. Efficient.

Cons: Bad social distance

Cons: Great flight

Cons: Socially distancing worked well on the plane because the middle seats are not occupied, snacks are bagged and the head flight attendant was funny and gave an inspirational message on the PSA at the gate and when we landed.

Pros: The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well.

Pros: live tv, watched the formula one race
Cons: Seats were not comfortable, and the side panel at my feet was broken off and i could see through the floor of the plane

Pros: There were 12 delays. No help and I slept overnight in the airport. Worst experience I will never fly delta again
Cons: Everything

Pros: Service by crew. I was flying economy but it was par to business class.

Pros: Nothing

Pros: The crew were fantastic. Departed on time, arrived 40 minutes early.
Cons: Delta One is a bit jaded on this flight.

Cons: After a delay of about an hour on a very full flight the gate agent asked for volunteers to check their rollaboard suitcases. The gate agents then allowed those who checked their rollaboards to board before Zone 1,which was fine. However, a bunch of people without gate check stickers on the rollaboards were also allowed to board before Zone 1, which was aggravating. There was a long delay on the tarmac, during which we had to pull back to the gate or to a maintenance area before we finally took off. When we arrived in Vegas there was no gate for us to pull into, which led to another long delay of an already long and delayed flight.

Cons: 4 hour delay on take-off and despite that my luggage didn't make it onto the flight.

Pros: Friendly, efficient crew
Cons: Uncomfortable seat in 1st class. Poor quality video screen, too small, too far away, poor sound.

Pros: Flight was early into New Orleans
Cons: Flight had a lot of turbulence

Pros: Staff and flight were good
Cons: The chicken dinner was mediocre

Pros: Service
Cons: Nothing

Pros: very nice and willing stewardesses
Cons: tragic little place for legs, lack of space

Cons: My daughter was booked on this itinerary and was finishing her last leg of journey. Complete ticket was booked thru Delta Airlines. Her flight from Amsterdam to New York today operated by KLM, was delayed by few minutes. And Delta flight from JFK to Cleveland DL4084 was preponed by airlines. Result was my daughter was not allowed to board the aircraft. Worst was yet to come. Your staff at the gate offered her a flight to Cleveland for next day at 3:30 pm??? Means around 24 hours later. Is this how you behave with a girl of 19 years, asking her to stay at the airport. She was refused Hotel and Lounge stay by your team!!! Is this what you call customer services??? Obscene services is what I would like to term it as!!! My daughter asked them to give this is writing, which was refused to her. Why are your people scared to put it in writing if everything that you are doing is right by the Law??? I was left with no other option but to book her on American Airlines flight today departing at 9 pm to ensure that little girl doesn’t have to spend close to 24 hours at airport by paying $423. Who is going to bear the loss of money and mental torture that your team has given to me and my daughter???? I shall be awaiting your response as to what do you have to say to this pathetic attitude of your team. Rajesh Mendiratta Sent from my iPhone Rajesh

Pros: The flight for getting us therw
Cons: No food and no entertainment

Pros: Nothing
Cons: It was not acceptable and very disappointed that flight DL391 from SDQ to NY-JFK was delayed till it left at 4:40pm because there were no crew members to bring the aircraft to STO DGO the night before as it is usually done so that the aircraft sleeps over in las Americas. We were at the airport at 4:30am because the flight was scheduled to depart at 6:05am we were lucky to be able to rebook for a flight SDQ-ATL DL576 for the same day hoping to make the connection ATL-IND. Unfotunately that flight was rerouted to Charlotte due to bad weather conditions with a delay of 3 hrs before it landed in ATL thus missing our connection to INDI and had to sleep in ATL and leave the next day to IND thus missing a meeting commitment that we had in IND. We should and expect to be compensated by Delta for this.

Pros: Even though we were in the very back row, we did not experience a foul smell from the restrooms. This was a very nice relief. It is bad enough that the seats don't recline and there is no window in the very back row but prior experience with the added nausea of foul restroom order has been a serious insult to injury. In this case there was really minimal odor. Also since we are traveling as a family we are very happy that we were seated together. We have experienced the past that sometimes our seats will be fragmented and that creates major challenges when you are traveling with young children. However on this particular flight the ride was rough during both takeoff and landing, a lot of side to side shimmy. Also the cabin pressure varied quite a bit during landing causing all the kids to complain about some discomfort in their ears.

Pros: Very comfortable and didn't feel cramped. Quick flight.
Cons: No choice in snack and I couldn't eat what I was given. Staff appeared checked out and not bothered. No entertainment but it was a quick flight.

Pros: Giid free sandwixh. Very good entertainment system. Good seats.

Pros: Seats were very comfortable. Was able to recline back and had excellent leg room. Area looked clean and organized.
Cons: Captain didn't say much before or during the flight like most do. Not a big deal-it was a short flight.

Cons: Force me to take a bad seat

Cons: Haven't made it yet... still on standby in later flight

Pros: The flight was good. It crashed zero times. I was pleased not to check my carry-on bags. They were attentive in calling for wheelchair assistance for me.
Cons: Seats are consistently too small.

Pros: No food or entertainment on short flight

Cons: Missed our connection due to not enough time between connecting flights, Change of plans due to missed connection not anywhere near each other, one hour spent on the The tarmac... No earbuds available, No drink or food service... Worst flight experience ever

Pros: I didn't like much about this flight.
Cons: Flight left late. When we landed the sky bridge was broken so we had to walk outside, which isn't a big deal but it took a while sitting on the runway for the stairs to come. Then we proceeded to baggage claim and waited a few minutes and one of our 2 bags was there. The crew member then said "that's everything. If you're missing bags come see us." Well about 5 people on a small flight had to see them. My bag was stuck in JFK. I was told id have to come back to the airport tomorrow. At this point id been traveling for close to 24 hours. Im not a happy camper. I usually fly JetBlue and this has never happened with them. Delta acted like its a normal thing with them. I paid 25 dollars to check each bag. How can both my bags not reach their final destination together and how come this seems like a normal procedure for Delta. I paid you for a service and now I have to drive back to the airport or wait for you at home to deliver my bags whenever Delta feels like it. I probably won't fly Delta again unless I absolutely have to.

Pros: We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly.
Cons: No free wifi.

Pros: Efficient hop to Boston

Pros: Some of the ground staff was trying to be helpful.
Cons: That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!

Cons: The plane was delayed by more than 3 hours due to "weather problems" earlier in the day. Delta did not permit re-booking to flights that left JFK for Boston earlier, even tho there seats available, instead insisting that we had to wait for our assigned flight. Small snacks (regular Coke, no Diet) did not really compensate well.

Pros: They did eventually put out some small snacks and drinks (water and regular coke).
Cons: Small regional plane that was over 3 hours late in departing NY because of weather issues much earlier in the day. Delta did not permit any re-bookings to other delayed flights that were leaving in the intervening period, even though there were empty seats. Very frustrating.

Pros: I got a seat in the exit row with lots of leg room. The entertainment that I didn't use offered a great selection with very recent movies, etc.
Cons: I didn't like that I had to take a bus to my terminal. I didn't like the fact that my gate was changed more than five times. I didn't like that my flight time was changed more than 15 times with no reason why until boarding time. I didn't like the fact that I did not get a seat assignment until boarding the plane. I didn't like the fact that they couldn't manage to scramble another plane and crew, but instead forced us to wait over four hours for one that was stuck somewhere else in the country.

Pros: The crew were nice
Cons: The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight

Cons: Almost everything

Cons: The WORST experience of my life. My flight was delayed 12 hours overnight due to "weather" and since it was reportedly because of uncontrollable weather delta didn't have to do anything for me so I slept in the JFK airport overnight, they wouldn't even give a $59 pass to their sky miles club for the afternoon. It felt like an easy excuse so they wouldn't have to do anything since there were other airlines still flying out of JFK and to go CLE before my rescheduled flight which makes me believe it wasn't all weather. Since the flight was delayed 12 hours instead of being cancelled they wouldn't let me switch to a different airline either. Then, in the morning when it was rescheduled to it was again delayed because they first couldn't find a captain and then couldn't find a fort mate. We finally took off and arrived in Cleveland only to wait another 30 minutes for a gate and a ground crew that they couldn't find. I will never fly delta again.

Cons: The Terminal in Chicago had no open amenities and overcrowded.

Pros: Yes
Cons: Good flight

Cons: Entertainment system nor working properly. 40 minute flight delay due to minor cabin seat malfunction.

Cons: We need food

Pros: Me rompieron el equipaje

Pros: everything.
Cons: nothing.

Pros: yes
Cons: nothing

Cons: Leave a seat empty in the middle could be good for social distancing

Cons: Foood

Pros: First of I would like to give a big THANK YOU to Parnel at JFK airport. He was such a big help. And his customer service was excellent.

Pros: Very timely and efficient
Cons: Seats are really small

Cons: Flying is no thrill now.

Pros: Amazing Crew

Pros: Good seat
Cons: Headset didn't work and no replacement

Pros: Quick boarding, nice plane, tv at every seat.
Cons: T.v. kept getting interrupted, and the automated voiceover would be followed by a person saying the same thing.

Pros: Dinner and boarding
Cons: Seats, noise and kids running, walking and CRAWLING in the aisles and lack of wifi and entertainment that I can choose, Also, the bathrooms ran out of paper and the crew was not attentive. They didn't do anything about the kids disruptive behavior and extremely load talking (reciting abc and counting). I asked if they could talk to the parents and they said no, the beverage service was not good as I couldn't get more water and the seats were awful! Why wasnt the wifi working? even if it worked I'd have to purchase it even tho it was an international flight. I will not fly American Airlines again!

Pros: Great crew again, basic aircraft but comfortable economy seats.

Pros: We took off and landed safely.
Cons: Felt very low budget and cramped.

Pros: arrival to the destination
Cons: booking through kayak was a nightmare. they serve no purpose othan than to collect a fee and add zero value and provide no support after the transaction. it is pointless to use this service as no one at Kayak can help you after the purchase, and we all know airlines are useless when it comes fo customer service. never again! american airlines was even worse with their customer service when trying to get seat selections preserved when the airline was updated from British to American airlines. American airlines lied over the phone and was even more rude in person. JOKE

Pros: Despite getting no updates, our flight itinerary was changed from a 3.30pm flight to a 9.20pm flight. Unfortunately this was after landing from Milan at 1.30 with two small children so we had already had a very long day. We absolutely never would have booked this flight itinerary had we known of the change.
Cons: I am beyond stunned that our flight itinerary was changed from 3.30pm to 9.20pm with no notification. This is absolutely unreasonable and inexcusable made even worse that we had already had a very long journey from Milan to JFK with two small children. Evidently the issue was that we booked via a 3rd party off the kayak site and not directly with British airways. When American airways changed the flight from 3.30 to 3.25, the 3rd party company failed to file for our updated itinerary so British air/American air bumped us to the next flight at 9.20pm. We have long been loyal to kayak feeling it provides the best breadth of options and good pricing. Now we may use kayak to see all the options but I can’t booking directly with kayak anymore after this complete disaster. We ended up renting a car and driving from jfk to Boston, getting home 23 hours after our journey had started, stressed, beyond exhausted and now have to return the rental car. Thanks kayak.

Pros: Veggie Asian meal was great - curry.
Cons: Freezing cold air conditioning. Seven hours siting in a fridge. Asked stewardess to turn it up. She didn't.

Cons: We flew from Rome to JFK and arrived at 12:40 pm only to find out that our 3:30 pm flight had been cancelled a long time ago. No one had notified us of our new booking on a 9:10 flight to Boston. No one at American or British Airways could provide us with an earlier departure or compensate us to take alternative transportation. Our 9:10 flight was then delayed until 10:50 pm. We arrived in Boston at 12:02 am, 11 1/2 hours after our arrival at JFK from Rome. This was not a very friendly welcome home. We never would have booked such an extended delay as we only live 4 hours from New York City.

Pros: The staff were very friendly and helpful
Cons: Bag checkin had already been done online but did it again in terminal, weigh in lady not helpful or friendly, quite abrupt. Onboard seating cramped and worse when front seats were reclined.

Pros: Smooth flight, got in early.
Cons: Breakfast was average. Could do better

Pros: Absolutely no part of the flight was comfortable or enjoyable.
Cons: The plane itself was clearly an older model, lacking many amenities I’ve come to expect flying coach. The overhead compartments were too small for larger carryon luggage, and no one on the crew alerted passengers to this. Thus, many passengers had to go against the traffic of those still boarding to find space for luggage. My seat was at the back of the plane so I had to spend close to 15 extra minutes walking back to the front against boarding passengers to find a place to put my luggage. A simple warning from the crew when I boarded would have prevented mine and many others unnecessary trouble simply boarding. During a very turbulent flight, the captain nor the crew made any announcements about turbulence, our safety, or our progress. Also during the flight, one of the flight attendants got into an awkward verbal spat with one of the passengers. Completely unprofessional and bothersome. Additionally, I had fallen asleep when dinner was being first served, but woke up before it was finished. A flight attendant approached me and asked if I’d like a dinner to which I replied “Yes”. The flight attendant never returned with a dinner for me, thus I did not eat the dinner, which I had paid for. Lastly, and perhaps most disturbing, was what transpired when a passenger had a medical emergency. With no warning, all of the airplane lights turned on and a loud “CODE RED” was announced over the sound system. Imagine being a sleeping passenger like myself, during a very turbulent flight, to be suddenly awoken to bright lights and a CODE RED shouted loudly over the PA. I’m not overexaggerating when I say that I was preparing for the worst. A truly terrifying moment that I am certain was shared with many others on board. To make matters even worse, as a flight attendant rushed to find a first aid kit (which she had trouble finding) she opened up the compartment over my partners seat and dropped a passengers ipad on her head. The flight attendant did return to apologize, but it was little consolation compared to the stress and panic the crew created. I have flown many times, and this was easily the worst flight of my life. American Airlines should be ashamed of the conditions they put their passengers in and they have lost two customers for good.

Pros: Quick and easy
Cons: N/A

Cons: They misplaced my luggage and it did not arrive in Boston

Cons: The flight I booked was misrepresented. I thought I was booking a BA flight only to find it was American Airlines. This changed the terminal I was to go to and the gate in which our Italian non-english speaking driver was to meet us at. This impacted seating selection, as well. Was forced to buy a premium seat when I realized the seating chart did not appear when I purchased the tickets. Also, flight was three hours late upon arrival. I understand safety is paramount and am grateful we eventually were able to find another plane, but it begs to speculate if things would have been smoother on a BA plane.

Pros: Plane and staff were great. Very easy boarding process and we landed early in Dublin airport after an hour delayed take off. Food and staff service was very good, no complaints.
Cons: No idea how they messed up the take off and landing times so greatly. left an hour late and arrived an hour early. No personal entertainment screen and plugs were not working.

Pros: Nothing in particular
Cons: Flight attendants

Cons: I specifically never choose American Airlines because whenever I do there are problems. I chose Iberia, not American Airlines and I got switched to it. Sat at the gate for 2 hours after my flight was ALREADY delayed because they didn't load our luggage under the plane correctly and it wasn't safe to fly. I will be calling American Airlines to file a complaint.

Pros: Overall easy navigation.
Cons: More signs for terminal to terminal navigation.

Pros: Nothing
Cons: I bought travel insurance as I do with any trip. I have a complicated family emergency that forced me to call off the trip. Being that I bought trip insurance, I felt good. Well turns out they make you jump through so many hoops that your travel insurance fee is useless. I sent a letter to Allianz (the company that handles the travel insurance) and blasted them for their insensitivity in a difficult time. Going forward, I will not be purchasing travel insurance in the future. It may sound irrational but if you think about it, travel insurance is the tax on gullible people. You hear travel insurance and one assumes that if you spend the extra money on the insurance and something comes up, you can at least get much of your money back. Don't count on it! It's a 1/1000 chance they will do the right thing so the odds are not in people's favor. If you want to be smart, use the money you would have spent on travel insurance on some pre flight cocktails at the airport bar. Air travel is hellish enough without scams like Allianz!

Pros: Gate flight updates
Cons: No information on luggage even though they knew luggage was not received in London They could have sent me an update instead of having me wait at carousel for 1:30 hours waiting for my bag to show up

Pros: Boarding was prompt, flight attendants polite and accommodating.
Cons: If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy.

Cons: Our flight was 3 + hours behind schedule. We didn't get to take off until around 11:30pm when our flight was supposed to take off at 7:05pm. I have missed my itinerary and cruise trip with family members. Now I have to wait 2 days to catch a cruise and reunite with my family in Italy. It's not fear that the airline don't take consideration for this kind of situation. We understand that Things happens and the airline takes precautions to make sure everything is okay before take off. However, I'm very frustrated and disappointed.

Pros: Excellent entertainment system, comfortable seating, decent refreshment service for such a short trip.
Cons: The flight didn't board until an hour and a half after the original scheduled time, and despite boarding quickly, we didn't take off for even longer. Because of the long wait, it would have been nice to have been offered a snack in addition to the beverage that was served during the flight.

Cons: Cancelled flight due to multiple mechanical malfunctions that should have been checked previous to boarding. Held on the plane for 4 hours, another 4 hours in terminal of the closed airport once allowed to deplane, no communication, no food or water, put up in a hotel an hour and half away despite this being NYC, terrible customer service, no compensation, unable to get tofinal destination earlier than 24 hours later missed events in final destination overall financial and personal losses due to the inadequacy of the airline.

Cons: We boarded on time but were kept waiting 2 hours on the runway The entertainment system was broken so no screens worked the whole flight! Terrible,

Pros: The entertainment was updated and refreshing.
Cons: Snacks was only pretzel

Cons: Small plane, 6 seats per row, no individual entertainment. Not comfortable for a 7 hour trip.

Pros: Nothing
Cons: Delayed 1 hour because crew announced there was a discrepancy between # passengers boarding central records. Flight crew didn't do anything to comfort passengers during this. Captain made one announcement about turbulence once at the beginning but nothing else for 1/2 hour or longer long turbulence period. Crew took away tray without asking. Ran out of water. Doors did not open for quite awhile after docking but crew said nothing. Seats so small one had to keep elbows glued to body to eat without touching neighbors. Felt like cattle being driven to slaughter. Min

Pros: Newer Aircraft had a little more legroom than I have seen in the past. Complimentary entertainment was excellent. It made the time on the ground and in the air go by quickly (even on this short flight).
Cons: Time on the ground waiting for takeoff. We spent more time on the ground than in the air. But that is more the congestion at the airport than the airline.

Cons: We were downgraded from Main Cabin Extra rows 7 and 8 to row 30. We were told that we will get refund automatically. However, we received nothing. Getting a refund back is now becomes a very complicated process with zero transparency. Main Cabin Extra is kind of a scam. We bought it specifically for an extra leg room. However, on the flight from PHX to BOS, all seats in the economy class have the same leg room. The agent explicitly told us that on this plane all seats are the same. So, they offer product they do not have and collect money. Sounds like a scam to me.

Cons: The seat was extremely comfortable.

Pros: The flight was comfortable and kept to schedule.
Cons: AA staff at JFK airport were rude and unhelpful. Staff onboard the flight were excellent.

Cons: Served drink as they prepped for landing

Pros: Quick, easy, great crew

Pros: Entertainment system has a good selection
Cons: No earphones to listen to the soundtrack on the entertainment system

Pros: The crew were beyond excellent and tried to help with the seats. They were also very apologetic for the seat issue.
Cons: Our seats had no power and couldn't adjust. The crew manually did it for us but we never got it to go close to flat. We were on an old 757 which is such an embarrassing product for AA compared to the new or refurbished planes.