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Find Cheap Flights from New York John F Kennedy Intl to Milan Malpensa (JFK - MXP)

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New York John F Kennedy Intl to Milan Malpensa Flight Information

Avg. Flight Duration 8h 33m
Flights Arrive in Milan Malpensa
Flights Depart from New York John F Kennedy Intl
Flight Price $397
Distance 3,985 miles
Airlines Air Italy, Delta, Emirates, British Airways

Good to Know

Low Season:
February
Best time to beat the crowds
3%
expected price decrease
High Season:
July
Most popular time to fly
19%
expected price increase
Average Price:
$608
(avg. price over the last 2 weeks)
Good Deal:
$470
or less (round trip)

When to Book Flights from New York John F Kennedy Intl to Milan Malpensa

Average price per month
Flight prices as travel date approaches
-1 day
-2 days

Top Tips for Finding a Cheap Flight

Looking for a cheap flight? 25% of our users found flights on this route for $470 or less.
The cheapest flight from New York John F Kennedy Intl to Milan Malpensa was found 51 days before departure, on average.
Book at least 4 weeks before departure in order to get a below-average price.
High season is considered to be June, July and August. The cheapest month to fly is February.
Morning departure is around 6% more expensive than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

FAQs for Booking New York John F Kennedy Intl to Milan Malpensa Flights

How long does a flight from New York John F Kennedy Intl to Milan Malpensa take?
An average nonstop flight takes 7h 55m, covering a distance of 3985 miles.
How many flights are there between New York John F Kennedy Intl and Milan Malpensa?
There are 358 (nonstop) flights between New York John F Kennedy Intl and Milan Malpensa per week, averaging 49 per day.
Which airlines provide the cheapest flights from New York John F Kennedy Intl to Milan Malpensa?
In the past 3 days, the cheapest round-trip tickets were found on Air Italy ($397), Delta ($427) and Multiple Airlines ($445).
Do I need a passport to fly between New York John F Kennedy Intl and Milan Malpensa?
Yes.
Which airlines fly most frequently between New York John F Kennedy Intl and Milan Malpensa?
Air France (7 times daily), Delta (7 times daily), Alitalia (7 times daily) are the most frequent flyers on this route.
What’s the cheapest day of the week to fly New York John F Kennedy Intl to Milan Malpensa?
For New York John F Kennedy Intl to Milan Malpensa, Saturday is the cheapest day to fly on average and Thursday is the most expensive. Flying from Milan Malpensa back to New York John F Kennedy Intl, the best deals are generally found on Friday, with Saturday being the most expensive.

Book cheap flights from New York John F Kennedy Intl to Milan Malpensa (round-trip)

Airports
Origin
New York
$397
only
$397
Destination
Milan
$397
only
$397
Sat, Feb 16
JFK
New York John F Kennedy Intl
MXP
Milan Malpensa
7h 55m
Tue, Feb 19
MXP
Milan Malpensa
JFK
New York John F Kennedy Intl
9h 05m
Trip: 4 days
5.3OkayShow reviews
Overall 5.3 Okay
Based on 12 reviews
Boarding
6.6
Comfort
6.6
Crew
7.5
Entertainment
5.8
Food
6.3
JFK
MXP
Mediocre 2.6

Staff was pleasant, although not informative. Food was ok. Otherwise, pretty weak experience overall.

Flight was massively delayed and communication about why was terrible.

JFK
MXP
Mediocre 2.3

Only the person exit to me

The service in the airport jfk was very bad and they make me and my brother pay again for luggages and we pay when I book the tickets

JFK
MXP
Mediocre 2.6

Staff was pleasant, although not informative. Food was ok. Otherwise, pretty weak experience overall.

Flight was massively delayed and communication about why was terrible.

JFK
MXP
Okay 4.0

Crew on the plane they were very nice

Check in customer service, unhelpful and rude. The kayak booking process was misleading-there was no info regarding baggage fees. Also in the terminal of the company there no info about my booking. And there was no place to put my global entry number when I was booking through kayak.

JFK
MXP
Excellent 9.3

Great service, flight attendants were very accomodating, both reactive and proactive, and very knowledgeable.

The food was ok, a little soggy, and my headphone jack only worked when I pressed in the plug with my hand.

Mon, Dec 10
JFK
New York John F Kennedy Intl
MXP
Milan Malpensa
7h 58m
Wed, Jan 16
MXP
Milan Malpensa
JFK
New York John F Kennedy Intl
9h 45m
Trip: 38 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 19 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.6
Food
7.4
JFK
MXP
Good 7.3

Not enough entertainment. Movies and TV series are old. There was a crew member when I came on board that was a bit rude and sarcastic.

JFK
MXP
Excellent 9.6

Everything is good except our lunch as described below.

They ran out of chicken breast in our lunch packages, so the stewardess went back to get it. After 10 minutes she still did not show up, we turned on the help light, and still no one came. Finally she passed by and we reminded her the 2 chicken breast lunch packs, she said : "Sorry, I've forgotten about them" and ran back to get them for us.

MSP
RDU
Good 6.0

Crew was great

Absolutely no entertainment for a flight that had way more people than my first one. Food options were horrible!

STI
JFK
Okay 4.6

That I mis my conecting flight to Washington do to one of the crew members being late

ATL
MCI
Excellent 10.0

The movies kept my daughter busy.

Wed, Feb 13
JFK
New York John F Kennedy Intl
MXP
Milan Malpensa
9h 40m
Sun, Feb 24
MXP
Milan Malpensa
JFK
New York John F Kennedy Intl
25h 45m
Trip: 12 days
Overall 0.0 Poor
Based on 0 reviews
Fri, Apr 12
JFK
New York John F Kennedy Intl
MXP
Milan Malpensa
7h 55m
Wed, Apr 17
MXP
Milan Malpensa
JFK
New York John F Kennedy Intl
8h 50m
Trip: 6 days
8.8ExcellentShow reviews
Overall 8.8 Excellent
Based on 155 reviews
Overall
8.3
Boarding
8.3
Comfort
8.2
Crew
8.4
Entertainment
8.6
Food
8.1
JFK
MXP
Excellent 8.6

Entertainment Staff

Delayed 40 min Long time for luggage

JFK
MXP
Mediocre 2.0

Nothing

No lounge. No notification that the lounge is closed. No compensation in a lounge replacement form just a shitty $40 voucher

JFK
MXP
Excellent 9.6

Terrific food, not the same old stuff! Professional staff with a great attitude! A little extra legroom never hurts!

Nothing.

JFK
MXP
Excellent 10.0

The planes are comfortable, the entertainment has plenty of options and plugs for your chargers if you want to use your own. The staff are friendly and very attentive. Emirates understands service. We had one cabin crew (on our flight to New York) named Amor who was was “on it” - attentive, helpful...everything you want on a long-haul flight!

This isn’t Emirates’s fault, but it took over 45 minutes (after we had come through passport control) for the bags from our flight to come out and we almost missed our train into Milan. But that is the fault of Malpensa airport.

JFK
MXP
Excellent 8.0

Wonderful service. Comfortable flight.

My TV wasn't working.

Thu, Oct 18
JFK
New York John F Kennedy Intl
MXP
Milan Malpensa
8h 15m
Thu, Oct 25
MXP
Milan Malpensa
JFK
New York John F Kennedy Intl
9h 20m
Trip: 8 days
5.3OkayShow reviews
Overall 5.3 Okay
Based on 8 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.8
PHL
LHR
Excellent 9.0

Seats are comfortable, head rest is adjustable, good leg room, nice entertainment selection and no extra charge for adult beverages!

When we arrived at London Heathrow, there was no gait, no stairs, and no buses to transport passengers to the terminal. We were stuck on the plane for an hour waiting. The crew was helpful in keeping everyone informed and let us know they called the airport staff multiple times for the stairs/buses to get us off and those with connections (me) going. The crew was frustrated too.

LHR
ZRH
Good 7.6

We loved the safety video. The seats were comfortable

No complimentary sodas or water.

YUL
LHR
Good 7.3

Good food and great crew!

Being 6'2" is the worst when traveling economic.

JFK
MXP
Mediocre 2.0

Never got on this flight - the connecting flight from DC was cancelled by AA but BA rebooked us via London

JFK
MXP
Okay 4.0

Old plane. for International flight, not power outlets, no screens. Plane felt dirty.

Sat, Jan 19
JFK
New York John F Kennedy Intl
MXP
Milan Malpensa
7h 55m
Sun, Feb 3
MXP
Milan Malpensa
JFK
New York John F Kennedy Intl
9h 05m
Trip: 16 days
5.3OkayShow reviews
Overall 5.3 Okay
Based on 12 reviews
Boarding
6.6
Comfort
6.6
Crew
7.5
Entertainment
5.8
Food
6.3
JFK
MXP
Mediocre 2.0

N/A

The clerk was very rude and refused to explain the hidden baggage fee and misleading baggage info. I’ve also been over charged an extra $100 per baggage instead of $50 (cost as indicated on Air Italy web site).

JFK
MXP
Okay 5.0

* The food was surprisingly good given how bad the rest of the experience was. * The crew on the plane was good, huge contrast with the rest of the airline employees (customer service at airport or via phone).

* They hide the fees for checking in luggage and then charge you $100 for each luggage each way. My wife and I had to spend an extra $400 to checkin our 2 bags to and from our destination. Kayak didn't tell us about this policy and neither did the airline. Several other passengers dealt with this very issue while we were standing on the line. The run this scheme on everyone. * We were not able to select seats ahead of time. The airline told me you can only get seats at the airport. You also can't checkin ahead of time on their website even though the website has the feature. Calling the airline for this and they just said "just checkin at the airport" * The boarding process is mayhem. No order whatsoever (no groups or zones). Everyone just lines up and gets on the plane as if it were a bus. * The customer service people at the airport are not helpful - They know the airline is scamming people out of money with their luggage policy, and customer services is basically just there to convince you that "it is what it is".

JFK
MXP
Okay 4.0

Crew on the plane they were very nice

Check in customer service, unhelpful and rude. The kayak booking process was misleading-there was no info regarding baggage fees. Also in the terminal of the company there no info about my booking. And there was no place to put my global entry number when I was booking through kayak.

JFK
MXP
Excellent 8.3

The seats were comfortable, movie selection looked good. I liked that you could see flight information, ETA, etc. on the tv screen.

We taxiied for over an hour on the runway after being delayed because someone lost their passport.

JFK
MXP
Mediocre 2.6

Staff was pleasant, although not informative. Food was ok. Otherwise, pretty weak experience overall.

Flight was massively delayed and communication about why was terrible.

Tue, Feb 5
JFK
New York John F Kennedy Intl
MXP
Milan Malpensa
7h 55m
Tue, Feb 12
MXP
Milan Malpensa
JFK
New York John F Kennedy Intl
9h 41m
Trip: 8 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 19 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.6
Food
7.4
JFK
MXP
Excellent 8.0

The flight was very smooth and the landing also was very good. The selection of movie are plenty.

ATL
MCI
Excellent 10.0

The movies kept my daughter busy.

JFK
MXP
Good 7.6

There were actual meals served on the flight. They were pretty good. Free movies available.

There was one cranky flight attendant. The seats don’t recline quite enough to be able to sleep.

JFK
MXP
Okay 4.0

Flight delayed on runway in NY for 90 minuted

ATL
CRW
Excellent 10.0

Delta Flights are always enjoyable and the staff is always treats you with courtesy

The only thing I don't understand is how the planes are loaded. and this is only a comment and I know you and others carriers have there way of doing things. I just don't understand why you load the first section of the plane first and the back of the plane last, It looks like you would want to load the back and come forward so everyone is not getting hit and stood over while everyone is loading.

Fri, Apr 5
JFK
New York John F Kennedy Intl
MXP
Milan Malpensa
8h 05m
Mon, Apr 15
MXP
Milan Malpensa
JFK
New York John F Kennedy Intl
8h 50m
Trip: 11 days
5.3OkayShow reviews
Overall 5.3 Okay
Based on 12 reviews
Boarding
6.6
Comfort
6.6
Crew
7.5
Entertainment
5.8
Food
6.3
JFK
MXP
Mediocre 2.0

N/A

The clerk was very rude and refused to explain the hidden baggage fee and misleading baggage info. I’ve also been over charged an extra $100 per baggage instead of $50 (cost as indicated on Air Italy web site).

JFK
MXP
Mediocre 2.0

Original flight was delayed, and therefore, missed the connecting flight. Nobody from Air Italia helped the situation , and the passenger was forced to buy a new ticket to Naples.

JFK
MXP
Mediocre 2.3

Only the person exit to me

The service in the airport jfk was very bad and they make me and my brother pay again for luggages and we pay when I book the tickets

JFK
MXP
Mediocre 2.3

They double charge me for the luggage and was very rude

JFK
MXP
Excellent 9.3

Great service, flight attendants were very accomodating, both reactive and proactive, and very knowledgeable.

The food was ok, a little soggy, and my headphone jack only worked when I pressed in the plug with my hand.

Tue, Mar 5
JFK
New York John F Kennedy Intl
MXP
Milan Malpensa
8h 11m
Tue, Mar 12
MXP
Milan Malpensa
JFK
New York John F Kennedy Intl
9h 16m
Trip: 7 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 19 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.6
Food
7.4
JFK
MXP
Excellent 9.6

Everything is good except our lunch as described below.

They ran out of chicken breast in our lunch packages, so the stewardess went back to get it. After 10 minutes she still did not show up, we turned on the help light, and still no one came. Finally she passed by and we reminded her the 2 chicken breast lunch packs, she said : "Sorry, I've forgotten about them" and ran back to get them for us.

ATL
MCI
Excellent 10.0

The movies kept my daughter busy.

ATL
CRW
Excellent 10.0

Delta Flights are always enjoyable and the staff is always treats you with courtesy

The only thing I don't understand is how the planes are loaded. and this is only a comment and I know you and others carriers have there way of doing things. I just don't understand why you load the first section of the plane first and the back of the plane last, It looks like you would want to load the back and come forward so everyone is not getting hit and stood over while everyone is loading.

YYJ
SEA
Mediocre 2.0

Was not allowed to check in even tho flight was delayed. Horrible!

JFK
MXP
Excellent 8.0

The flight was very smooth and the landing also was very good. The selection of movie are plenty.

Mon, Mar 11
JFK
New York John F Kennedy Intl
MXP
Milan Malpensa
8h 11m
Tue, Mar 19
MXP
Milan Malpensa
JFK
New York John F Kennedy Intl
9h 16m
Trip: 9 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 19 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.6
Food
7.4
JFK
MXP
Okay 4.0

Flight delayed on runway in NY for 90 minuted

JFK
MXP
Excellent 8.0

The flight was very smooth and the landing also was very good. The selection of movie are plenty.

JFK
MXP
Excellent 8.0

Smooth flight; on time; easy check-in

Food was o.k., but not great

JFK
MXP
Excellent 9.6

Everything is good except our lunch as described below.

They ran out of chicken breast in our lunch packages, so the stewardess went back to get it. After 10 minutes she still did not show up, we turned on the help light, and still no one came. Finally she passed by and we reminded her the 2 chicken breast lunch packs, she said : "Sorry, I've forgotten about them" and ran back to get them for us.

JFK
MXP
Good 7.6

There were actual meals served on the flight. They were pretty good. Free movies available.

There was one cranky flight attendant. The seats don’t recline quite enough to be able to sleep.

Wed, Oct 24
JFK
New York John F Kennedy Intl
MXP
Milan Malpensa
8h 05m
Thu, Oct 25
MXP
Milan Malpensa
JFK
New York John F Kennedy Intl
8h 50m
Trip: 2 days
5.3OkayShow reviews
Overall 5.3 Okay
Based on 12 reviews
Boarding
6.6
Comfort
6.6
Crew
7.5
Entertainment
5.8
Food
6.3
JFK
MXP
Excellent 9.0

Food and service

Entertainment lacking on a transatlantic flight

JFK
MXP
Mediocre 2.0

Original flight was delayed, and therefore, missed the connecting flight. Nobody from Air Italia helped the situation , and the passenger was forced to buy a new ticket to Naples.

MXP
JFK
Good 6.6

The flight going to Milan was great. Crew and flight was great.

Coming back to JFK, the crew was terrible. Not helpful not pleasent but just there on the flight. I was woken by the toilet flush every 3 min. The sound was soooo awful I had to put headphones on to try and block the sounds. I had a headache and could not sleep the entire flight. Really awful to have to deal with all things LOUD bathroom flushing every 3 min. It was completely unacceptable. -JoAnna

JFK
MXP
Mediocre 2.6

Staff was pleasant, although not informative. Food was ok. Otherwise, pretty weak experience overall.

Flight was massively delayed and communication about why was terrible.

JFK
MXP
Excellent 8.3

The seats were comfortable, movie selection looked good. I liked that you could see flight information, ETA, etc. on the tv screen.

We taxiied for over an hour on the runway after being delayed because someone lost their passport.

Wed, Apr 10
JFK
New York John F Kennedy Intl
MXP
Milan Malpensa
8h 05m
Sat, Apr 20
MXP
Milan Malpensa
JFK
New York John F Kennedy Intl
8h 50m
Trip: 11 days
5.3OkayShow reviews
Overall 5.3 Okay
Based on 12 reviews
Boarding
6.6
Comfort
6.6
Crew
7.5
Entertainment
5.8
Food
6.3
JFK
MXP
Excellent 9.0

Food and service

Entertainment lacking on a transatlantic flight

JFK
MXP
Excellent 8.3

The seats were comfortable, movie selection looked good. I liked that you could see flight information, ETA, etc. on the tv screen.

We taxiied for over an hour on the runway after being delayed because someone lost their passport.

JFK
MXP
Mediocre 2.3

They double charge me for the luggage and was very rude

JFK
MXP
Mediocre 2.3

Only the person exit to me

The service in the airport jfk was very bad and they make me and my brother pay again for luggages and we pay when I book the tickets

JFK
MXP
Mediocre 2.6

Staff was pleasant, although not informative. Food was ok. Otherwise, pretty weak experience overall.

Flight was massively delayed and communication about why was terrible.

Mon, Nov 19
JFK
New York John F Kennedy Intl
MXP
Milan Malpensa
7h 55m
Thu, Nov 22
MXP
Milan Malpensa
JFK
New York John F Kennedy Intl
9h 05m
Trip: 4 days
5.3OkayShow reviews
Overall 5.3 Okay
Based on 12 reviews
Boarding
6.6
Comfort
6.6
Crew
7.5
Entertainment
5.8
Food
6.3
MXP
JFK
Good 6.6

The flight going to Milan was great. Crew and flight was great.

Coming back to JFK, the crew was terrible. Not helpful not pleasent but just there on the flight. I was woken by the toilet flush every 3 min. The sound was soooo awful I had to put headphones on to try and block the sounds. I had a headache and could not sleep the entire flight. Really awful to have to deal with all things LOUD bathroom flushing every 3 min. It was completely unacceptable. -JoAnna

JFK
MXP
Excellent 9.3

Great service, flight attendants were very accomodating, both reactive and proactive, and very knowledgeable.

The food was ok, a little soggy, and my headphone jack only worked when I pressed in the plug with my hand.

JFK
MXP
Mediocre 2.0

Original flight was delayed, and therefore, missed the connecting flight. Nobody from Air Italia helped the situation , and the passenger was forced to buy a new ticket to Naples.

JFK
MXP
Mediocre 2.3

Only the person exit to me

The service in the airport jfk was very bad and they make me and my brother pay again for luggages and we pay when I book the tickets

JFK
MXP
Mediocre 2.6

Staff was pleasant, although not informative. Food was ok. Otherwise, pretty weak experience overall.

Flight was massively delayed and communication about why was terrible.

Thu, Nov 8
JFK
New York John F Kennedy Intl
MXP
Milan Malpensa
7h 55m
Sun, Nov 11
MXP
Milan Malpensa
JFK
New York John F Kennedy Intl
9h 05m
Trip: 4 days
5.3OkayShow reviews
Overall 5.3 Okay
Based on 12 reviews
Boarding
6.6
Comfort
6.6
Crew
7.5
Entertainment
5.8
Food
6.3
JFK
MXP
Okay 5.0

* The food was surprisingly good given how bad the rest of the experience was. * The crew on the plane was good, huge contrast with the rest of the airline employees (customer service at airport or via phone).

* They hide the fees for checking in luggage and then charge you $100 for each luggage each way. My wife and I had to spend an extra $400 to checkin our 2 bags to and from our destination. Kayak didn't tell us about this policy and neither did the airline. Several other passengers dealt with this very issue while we were standing on the line. The run this scheme on everyone. * We were not able to select seats ahead of time. The airline told me you can only get seats at the airport. You also can't checkin ahead of time on their website even though the website has the feature. Calling the airline for this and they just said "just checkin at the airport" * The boarding process is mayhem. No order whatsoever (no groups or zones). Everyone just lines up and gets on the plane as if it were a bus. * The customer service people at the airport are not helpful - They know the airline is scamming people out of money with their luggage policy, and customer services is basically just there to convince you that "it is what it is".

JFK
MXP
Mediocre 2.3

They double charge me for the luggage and was very rude

JFK
MXP
Excellent 8.3

The seats were comfortable, movie selection looked good. I liked that you could see flight information, ETA, etc. on the tv screen.

We taxiied for over an hour on the runway after being delayed because someone lost their passport.

JFK
MXP
Mediocre 2.6

Staff was pleasant, although not informative. Food was ok. Otherwise, pretty weak experience overall.

Flight was massively delayed and communication about why was terrible.

JFK
MXP
Okay 4.0

Crew on the plane they were very nice

Check in customer service, unhelpful and rude. The kayak booking process was misleading-there was no info regarding baggage fees. Also in the terminal of the company there no info about my booking. And there was no place to put my global entry number when I was booking through kayak.

Sat, Nov 17
JFK
New York John F Kennedy Intl
MXP
Milan Malpensa
7h 58m
Sat, Nov 24
MXP
Milan Malpensa
JFK
New York John F Kennedy Intl
9h 23m
Trip: 8 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 19 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.6
Food
7.4
MSP
RDU
Good 6.0

Crew was great

Absolutely no entertainment for a flight that had way more people than my first one. Food options were horrible!

JFK
MXP
Excellent 9.6

Everything is good except our lunch as described below.

They ran out of chicken breast in our lunch packages, so the stewardess went back to get it. After 10 minutes she still did not show up, we turned on the help light, and still no one came. Finally she passed by and we reminded her the 2 chicken breast lunch packs, she said : "Sorry, I've forgotten about them" and ran back to get them for us.

ATL
CRW
Excellent 10.0

Delta Flights are always enjoyable and the staff is always treats you with courtesy

The only thing I don't understand is how the planes are loaded. and this is only a comment and I know you and others carriers have there way of doing things. I just don't understand why you load the first section of the plane first and the back of the plane last, It looks like you would want to load the back and come forward so everyone is not getting hit and stood over while everyone is loading.

ATL
MCI
Excellent 10.0

The movies kept my daughter busy.

YYJ
SEA
Mediocre 2.0

Was not allowed to check in even tho flight was delayed. Horrible!

Fri, Mar 15
JFK
New York John F Kennedy Intl
MXP
Milan Malpensa
7h 55m
Sun, Mar 24
MXP
Milan Malpensa
JFK
New York John F Kennedy Intl
9h 05m
Trip: 10 days
5.3OkayShow reviews
Overall 5.3 Okay
Based on 12 reviews
Boarding
6.6
Comfort
6.6
Crew
7.5
Entertainment
5.8
Food
6.3
MXP
JFK
Good 6.6

The flight going to Milan was great. Crew and flight was great.

Coming back to JFK, the crew was terrible. Not helpful not pleasent but just there on the flight. I was woken by the toilet flush every 3 min. The sound was soooo awful I had to put headphones on to try and block the sounds. I had a headache and could not sleep the entire flight. Really awful to have to deal with all things LOUD bathroom flushing every 3 min. It was completely unacceptable. -JoAnna

JFK
MXP
Mediocre 2.0

N/A

The clerk was very rude and refused to explain the hidden baggage fee and misleading baggage info. I’ve also been over charged an extra $100 per baggage instead of $50 (cost as indicated on Air Italy web site).

JFK
MXP
Mediocre 2.3

Only the person exit to me

The service in the airport jfk was very bad and they make me and my brother pay again for luggages and we pay when I book the tickets

JFK
MXP
Okay 5.0

* The food was surprisingly good given how bad the rest of the experience was. * The crew on the plane was good, huge contrast with the rest of the airline employees (customer service at airport or via phone).

* They hide the fees for checking in luggage and then charge you $100 for each luggage each way. My wife and I had to spend an extra $400 to checkin our 2 bags to and from our destination. Kayak didn't tell us about this policy and neither did the airline. Several other passengers dealt with this very issue while we were standing on the line. The run this scheme on everyone. * We were not able to select seats ahead of time. The airline told me you can only get seats at the airport. You also can't checkin ahead of time on their website even though the website has the feature. Calling the airline for this and they just said "just checkin at the airport" * The boarding process is mayhem. No order whatsoever (no groups or zones). Everyone just lines up and gets on the plane as if it were a bus. * The customer service people at the airport are not helpful - They know the airline is scamming people out of money with their luggage policy, and customer services is basically just there to convince you that "it is what it is".

JFK
MXP
Okay 4.0

Crew on the plane they were very nice

Check in customer service, unhelpful and rude. The kayak booking process was misleading-there was no info regarding baggage fees. Also in the terminal of the company there no info about my booking. And there was no place to put my global entry number when I was booking through kayak.

Thu, Apr 11
JFK
New York John F Kennedy Intl
MXP
Milan Malpensa
8h 05m
Sat, Apr 20
MXP
Milan Malpensa
JFK
New York John F Kennedy Intl
8h 50m
Trip: 10 days
5.3OkayShow reviews
Overall 5.3 Okay
Based on 12 reviews
Boarding
6.6
Comfort
6.6
Crew
7.5
Entertainment
5.8
Food
6.3
JFK
MXP
Okay 5.0

* The food was surprisingly good given how bad the rest of the experience was. * The crew on the plane was good, huge contrast with the rest of the airline employees (customer service at airport or via phone).

* They hide the fees for checking in luggage and then charge you $100 for each luggage each way. My wife and I had to spend an extra $400 to checkin our 2 bags to and from our destination. Kayak didn't tell us about this policy and neither did the airline. Several other passengers dealt with this very issue while we were standing on the line. The run this scheme on everyone. * We were not able to select seats ahead of time. The airline told me you can only get seats at the airport. You also can't checkin ahead of time on their website even though the website has the feature. Calling the airline for this and they just said "just checkin at the airport" * The boarding process is mayhem. No order whatsoever (no groups or zones). Everyone just lines up and gets on the plane as if it were a bus. * The customer service people at the airport are not helpful - They know the airline is scamming people out of money with their luggage policy, and customer services is basically just there to convince you that "it is what it is".

JFK
MXP
Excellent 9.0

Food and service

Entertainment lacking on a transatlantic flight

JFK
MXP
Mediocre 2.0

Original flight was delayed, and therefore, missed the connecting flight. Nobody from Air Italia helped the situation , and the passenger was forced to buy a new ticket to Naples.

MXP
JFK
Good 6.6

The flight going to Milan was great. Crew and flight was great.

Coming back to JFK, the crew was terrible. Not helpful not pleasent but just there on the flight. I was woken by the toilet flush every 3 min. The sound was soooo awful I had to put headphones on to try and block the sounds. I had a headache and could not sleep the entire flight. Really awful to have to deal with all things LOUD bathroom flushing every 3 min. It was completely unacceptable. -JoAnna

JFK
MXP
Excellent 8.3

The seats were comfortable, movie selection looked good. I liked that you could see flight information, ETA, etc. on the tv screen.

We taxiied for over an hour on the runway after being delayed because someone lost their passport.

Wed, Dec 5
JFK
New York John F Kennedy Intl
MXP
Milan Malpensa
7h 55m
Mon, Dec 10
MXP
Milan Malpensa
JFK
New York John F Kennedy Intl
9h 05m
Trip: 6 days
5.3OkayShow reviews
Overall 5.3 Okay
Based on 12 reviews
Boarding
6.6
Comfort
6.6
Crew
7.5
Entertainment
5.8
Food
6.3
JFK
MXP
Excellent 9.0

Food and service

Entertainment lacking on a transatlantic flight

JFK
MXP
Okay 5.0

* The food was surprisingly good given how bad the rest of the experience was. * The crew on the plane was good, huge contrast with the rest of the airline employees (customer service at airport or via phone).

* They hide the fees for checking in luggage and then charge you $100 for each luggage each way. My wife and I had to spend an extra $400 to checkin our 2 bags to and from our destination. Kayak didn't tell us about this policy and neither did the airline. Several other passengers dealt with this very issue while we were standing on the line. The run this scheme on everyone. * We were not able to select seats ahead of time. The airline told me you can only get seats at the airport. You also can't checkin ahead of time on their website even though the website has the feature. Calling the airline for this and they just said "just checkin at the airport" * The boarding process is mayhem. No order whatsoever (no groups or zones). Everyone just lines up and gets on the plane as if it were a bus. * The customer service people at the airport are not helpful - They know the airline is scamming people out of money with their luggage policy, and customer services is basically just there to convince you that "it is what it is".

JFK
MXP
Mediocre 2.0

N/A

The clerk was very rude and refused to explain the hidden baggage fee and misleading baggage info. I’ve also been over charged an extra $100 per baggage instead of $50 (cost as indicated on Air Italy web site).

JFK
MXP
Mediocre 2.0

Original flight was delayed, and therefore, missed the connecting flight. Nobody from Air Italia helped the situation , and the passenger was forced to buy a new ticket to Naples.

JFK
MXP
Mediocre 2.6

Staff was pleasant, although not informative. Food was ok. Otherwise, pretty weak experience overall.

Flight was massively delayed and communication about why was terrible.

Fri, Jan 11
JFK
New York John F Kennedy Intl
MXP
Milan Malpensa
7h 55m
Sat, Jan 19
MXP
Milan Malpensa
JFK
New York John F Kennedy Intl
9h 05m
Trip: 9 days
5.3OkayShow reviews
Overall 5.3 Okay
Based on 12 reviews
Boarding
6.6
Comfort
6.6
Crew
7.5
Entertainment
5.8
Food
6.3
JFK
MXP
Excellent 8.3

The seats were comfortable, movie selection looked good. I liked that you could see flight information, ETA, etc. on the tv screen.

We taxiied for over an hour on the runway after being delayed because someone lost their passport.

JFK
MXP
Excellent 9.3

Great service, flight attendants were very accomodating, both reactive and proactive, and very knowledgeable.

The food was ok, a little soggy, and my headphone jack only worked when I pressed in the plug with my hand.

JFK
MXP
Mediocre 2.0

N/A

The clerk was very rude and refused to explain the hidden baggage fee and misleading baggage info. I’ve also been over charged an extra $100 per baggage instead of $50 (cost as indicated on Air Italy web site).

JFK
MXP
Mediocre 2.0

Original flight was delayed, and therefore, missed the connecting flight. Nobody from Air Italia helped the situation , and the passenger was forced to buy a new ticket to Naples.

JFK
MXP
Mediocre 2.3

They double charge me for the luggage and was very rude

Fri, Apr 19
JFK
New York John F Kennedy Intl
MXP
Milan Malpensa
8h 05m
Sun, Apr 28
MXP
Milan Malpensa
JFK
New York John F Kennedy Intl
8h 50m
Trip: 10 days
5.3OkayShow reviews
Overall 5.3 Okay
Based on 12 reviews
Boarding
6.6
Comfort
6.6
Crew
7.5
Entertainment
5.8
Food
6.3
JFK
MXP
Excellent 8.3

The seats were comfortable, movie selection looked good. I liked that you could see flight information, ETA, etc. on the tv screen.

We taxiied for over an hour on the runway after being delayed because someone lost their passport.

JFK
MXP
Excellent 9.0

Food and service

Entertainment lacking on a transatlantic flight

JFK
MXP
Excellent 9.3

Great service, flight attendants were very accomodating, both reactive and proactive, and very knowledgeable.

The food was ok, a little soggy, and my headphone jack only worked when I pressed in the plug with my hand.

JFK
MXP
Mediocre 2.0

Original flight was delayed, and therefore, missed the connecting flight. Nobody from Air Italia helped the situation , and the passenger was forced to buy a new ticket to Naples.

JFK
MXP
Okay 5.0

* The food was surprisingly good given how bad the rest of the experience was. * The crew on the plane was good, huge contrast with the rest of the airline employees (customer service at airport or via phone).

* They hide the fees for checking in luggage and then charge you $100 for each luggage each way. My wife and I had to spend an extra $400 to checkin our 2 bags to and from our destination. Kayak didn't tell us about this policy and neither did the airline. Several other passengers dealt with this very issue while we were standing on the line. The run this scheme on everyone. * We were not able to select seats ahead of time. The airline told me you can only get seats at the airport. You also can't checkin ahead of time on their website even though the website has the feature. Calling the airline for this and they just said "just checkin at the airport" * The boarding process is mayhem. No order whatsoever (no groups or zones). Everyone just lines up and gets on the plane as if it were a bus. * The customer service people at the airport are not helpful - They know the airline is scamming people out of money with their luggage policy, and customer services is basically just there to convince you that "it is what it is".

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