Find Cheap Flights from New York John F Kennedy Intl to Milan Malpensa (JFK - MXP)

* The food was surprisingly good given how bad the rest of the experience was. * The crew on the plane was good, huge contrast with the rest of the airline employees (customer service at airport or via phone).

* They hide the fees for checking in luggage and then charge you $100 for each luggage each way. My wife and I had to spend an extra $400 to checkin our 2 bags to and from our destination. Kayak didn't tell us about this policy and neither did the airline. Several other passengers dealt with this very issue while we were standing on the line. The run this scheme on everyone. * We were not able to select seats ahead of time. The airline told me you can only get seats at the airport. You also can't checkin ahead of time on their website even though the website has the feature. Calling the airline for this and they just said "just checkin at the airport" * The boarding process is mayhem. No order whatsoever (no groups or zones). Everyone just lines up and gets on the plane as if it were a bus. * The customer service people at the airport are not helpful - They know the airline is scamming people out of money with their luggage policy, and customer services is basically just there to convince you that "it is what it is".

Crew on the plane they were very nice

Check in customer service, unhelpful and rude. The kayak booking process was misleading-there was no info regarding baggage fees. Also in the terminal of the company there no info about my booking. And there was no place to put my global entry number when I was booking through kayak.

The seats were comfortable, movie selection looked good. I liked that you could see flight information, ETA, etc. on the tv screen.

We taxiied for over an hour on the runway after being delayed because someone lost their passport.

Staff was pleasant, although not informative. Food was ok. Otherwise, pretty weak experience overall.

Flight was massively delayed and communication about why was terrible.

The movies kept my daughter busy.

There were actual meals served on the flight. They were pretty good. Free movies available.

There was one cranky flight attendant. The seats don’t recline quite enough to be able to sleep.

Flight delayed on runway in NY for 90 minuted

Delta Flights are always enjoyable and the staff is always treats you with courtesy

The only thing I don't understand is how the planes are loaded. and this is only a comment and I know you and others carriers have there way of doing things. I just don't understand why you load the first section of the plane first and the back of the plane last, It looks like you would want to load the back and come forward so everyone is not getting hit and stood over while everyone is loading.

Original flight was delayed, and therefore, missed the connecting flight. Nobody from Air Italia helped the situation , and the passenger was forced to buy a new ticket to Naples.

Only the person exit to me

The service in the airport jfk was very bad and they make me and my brother pay again for luggages and we pay when I book the tickets

They double charge me for the luggage and was very rude

Great service, flight attendants were very accomodating, both reactive and proactive, and very knowledgeable.

The food was ok, a little soggy, and my headphone jack only worked when I pressed in the plug with my hand.

The movies kept my daughter busy.

Delta Flights are always enjoyable and the staff is always treats you with courtesy

The only thing I don't understand is how the planes are loaded. and this is only a comment and I know you and others carriers have there way of doing things. I just don't understand why you load the first section of the plane first and the back of the plane last, It looks like you would want to load the back and come forward so everyone is not getting hit and stood over while everyone is loading.

Was not allowed to check in even tho flight was delayed. Horrible!

The flight was very smooth and the landing also was very good. The selection of movie are plenty.

The flight was very smooth and the landing also was very good. The selection of movie are plenty.

Smooth flight; on time; easy check-in

Food was o.k., but not great

Everything is good except our lunch as described below.

They ran out of chicken breast in our lunch packages, so the stewardess went back to get it. After 10 minutes she still did not show up, we turned on the help light, and still no one came. Finally she passed by and we reminded her the 2 chicken breast lunch packs, she said : "Sorry, I've forgotten about them" and ran back to get them for us.

There were actual meals served on the flight. They were pretty good. Free movies available.

There was one cranky flight attendant. The seats don’t recline quite enough to be able to sleep.

Original flight was delayed, and therefore, missed the connecting flight. Nobody from Air Italia helped the situation , and the passenger was forced to buy a new ticket to Naples.

The flight going to Milan was great. Crew and flight was great.

Coming back to JFK, the crew was terrible. Not helpful not pleasent but just there on the flight. I was woken by the toilet flush every 3 min. The sound was soooo awful I had to put headphones on to try and block the sounds. I had a headache and could not sleep the entire flight. Really awful to have to deal with all things LOUD bathroom flushing every 3 min. It was completely unacceptable. -JoAnna

Staff was pleasant, although not informative. Food was ok. Otherwise, pretty weak experience overall.

Flight was massively delayed and communication about why was terrible.

The seats were comfortable, movie selection looked good. I liked that you could see flight information, ETA, etc. on the tv screen.

We taxiied for over an hour on the runway after being delayed because someone lost their passport.

The seats were comfortable, movie selection looked good. I liked that you could see flight information, ETA, etc. on the tv screen.

We taxiied for over an hour on the runway after being delayed because someone lost their passport.

They double charge me for the luggage and was very rude

Only the person exit to me

The service in the airport jfk was very bad and they make me and my brother pay again for luggages and we pay when I book the tickets

Staff was pleasant, although not informative. Food was ok. Otherwise, pretty weak experience overall.

Flight was massively delayed and communication about why was terrible.

Great service, flight attendants were very accomodating, both reactive and proactive, and very knowledgeable.

The food was ok, a little soggy, and my headphone jack only worked when I pressed in the plug with my hand.

Original flight was delayed, and therefore, missed the connecting flight. Nobody from Air Italia helped the situation , and the passenger was forced to buy a new ticket to Naples.

Only the person exit to me

The service in the airport jfk was very bad and they make me and my brother pay again for luggages and we pay when I book the tickets

Staff was pleasant, although not informative. Food was ok. Otherwise, pretty weak experience overall.

Flight was massively delayed and communication about why was terrible.

They double charge me for the luggage and was very rude

The seats were comfortable, movie selection looked good. I liked that you could see flight information, ETA, etc. on the tv screen.

We taxiied for over an hour on the runway after being delayed because someone lost their passport.

Staff was pleasant, although not informative. Food was ok. Otherwise, pretty weak experience overall.

Flight was massively delayed and communication about why was terrible.

Crew on the plane they were very nice

Check in customer service, unhelpful and rude. The kayak booking process was misleading-there was no info regarding baggage fees. Also in the terminal of the company there no info about my booking. And there was no place to put my global entry number when I was booking through kayak.

Everything is good except our lunch as described below.

They ran out of chicken breast in our lunch packages, so the stewardess went back to get it. After 10 minutes she still did not show up, we turned on the help light, and still no one came. Finally she passed by and we reminded her the 2 chicken breast lunch packs, she said : "Sorry, I've forgotten about them" and ran back to get them for us.

Delta Flights are always enjoyable and the staff is always treats you with courtesy

The only thing I don't understand is how the planes are loaded. and this is only a comment and I know you and others carriers have there way of doing things. I just don't understand why you load the first section of the plane first and the back of the plane last, It looks like you would want to load the back and come forward so everyone is not getting hit and stood over while everyone is loading.

The movies kept my daughter busy.

Was not allowed to check in even tho flight was delayed. Horrible!

N/A

The clerk was very rude and refused to explain the hidden baggage fee and misleading baggage info. I’ve also been over charged an extra $100 per baggage instead of $50 (cost as indicated on Air Italy web site).

Only the person exit to me

The service in the airport jfk was very bad and they make me and my brother pay again for luggages and we pay when I book the tickets

* The food was surprisingly good given how bad the rest of the experience was. * The crew on the plane was good, huge contrast with the rest of the airline employees (customer service at airport or via phone).

* They hide the fees for checking in luggage and then charge you $100 for each luggage each way. My wife and I had to spend an extra $400 to checkin our 2 bags to and from our destination. Kayak didn't tell us about this policy and neither did the airline. Several other passengers dealt with this very issue while we were standing on the line. The run this scheme on everyone. * We were not able to select seats ahead of time. The airline told me you can only get seats at the airport. You also can't checkin ahead of time on their website even though the website has the feature. Calling the airline for this and they just said "just checkin at the airport" * The boarding process is mayhem. No order whatsoever (no groups or zones). Everyone just lines up and gets on the plane as if it were a bus. * The customer service people at the airport are not helpful - They know the airline is scamming people out of money with their luggage policy, and customer services is basically just there to convince you that "it is what it is".

Crew on the plane they were very nice

Check in customer service, unhelpful and rude. The kayak booking process was misleading-there was no info regarding baggage fees. Also in the terminal of the company there no info about my booking. And there was no place to put my global entry number when I was booking through kayak.

Food and service

Entertainment lacking on a transatlantic flight

Original flight was delayed, and therefore, missed the connecting flight. Nobody from Air Italia helped the situation , and the passenger was forced to buy a new ticket to Naples.

The flight going to Milan was great. Crew and flight was great.

Coming back to JFK, the crew was terrible. Not helpful not pleasent but just there on the flight. I was woken by the toilet flush every 3 min. The sound was soooo awful I had to put headphones on to try and block the sounds. I had a headache and could not sleep the entire flight. Really awful to have to deal with all things LOUD bathroom flushing every 3 min. It was completely unacceptable. -JoAnna

The seats were comfortable, movie selection looked good. I liked that you could see flight information, ETA, etc. on the tv screen.

We taxiied for over an hour on the runway after being delayed because someone lost their passport.

* The food was surprisingly good given how bad the rest of the experience was. * The crew on the plane was good, huge contrast with the rest of the airline employees (customer service at airport or via phone).

* They hide the fees for checking in luggage and then charge you $100 for each luggage each way. My wife and I had to spend an extra $400 to checkin our 2 bags to and from our destination. Kayak didn't tell us about this policy and neither did the airline. Several other passengers dealt with this very issue while we were standing on the line. The run this scheme on everyone. * We were not able to select seats ahead of time. The airline told me you can only get seats at the airport. You also can't checkin ahead of time on their website even though the website has the feature. Calling the airline for this and they just said "just checkin at the airport" * The boarding process is mayhem. No order whatsoever (no groups or zones). Everyone just lines up and gets on the plane as if it were a bus. * The customer service people at the airport are not helpful - They know the airline is scamming people out of money with their luggage policy, and customer services is basically just there to convince you that "it is what it is".

N/A

The clerk was very rude and refused to explain the hidden baggage fee and misleading baggage info. I’ve also been over charged an extra $100 per baggage instead of $50 (cost as indicated on Air Italy web site).

Original flight was delayed, and therefore, missed the connecting flight. Nobody from Air Italia helped the situation , and the passenger was forced to buy a new ticket to Naples.

Staff was pleasant, although not informative. Food was ok. Otherwise, pretty weak experience overall.

Flight was massively delayed and communication about why was terrible.

Great service, flight attendants were very accomodating, both reactive and proactive, and very knowledgeable.

The food was ok, a little soggy, and my headphone jack only worked when I pressed in the plug with my hand.

N/A

The clerk was very rude and refused to explain the hidden baggage fee and misleading baggage info. I’ve also been over charged an extra $100 per baggage instead of $50 (cost as indicated on Air Italy web site).

Original flight was delayed, and therefore, missed the connecting flight. Nobody from Air Italia helped the situation , and the passenger was forced to buy a new ticket to Naples.

They double charge me for the luggage and was very rude

Food and service

Entertainment lacking on a transatlantic flight

Great service, flight attendants were very accomodating, both reactive and proactive, and very knowledgeable.

The food was ok, a little soggy, and my headphone jack only worked when I pressed in the plug with my hand.

Original flight was delayed, and therefore, missed the connecting flight. Nobody from Air Italia helped the situation , and the passenger was forced to buy a new ticket to Naples.

* The food was surprisingly good given how bad the rest of the experience was. * The crew on the plane was good, huge contrast with the rest of the airline employees (customer service at airport or via phone).

* They hide the fees for checking in luggage and then charge you $100 for each luggage each way. My wife and I had to spend an extra $400 to checkin our 2 bags to and from our destination. Kayak didn't tell us about this policy and neither did the airline. Several other passengers dealt with this very issue while we were standing on the line. The run this scheme on everyone. * We were not able to select seats ahead of time. The airline told me you can only get seats at the airport. You also can't checkin ahead of time on their website even though the website has the feature. Calling the airline for this and they just said "just checkin at the airport" * The boarding process is mayhem. No order whatsoever (no groups or zones). Everyone just lines up and gets on the plane as if it were a bus. * The customer service people at the airport are not helpful - They know the airline is scamming people out of money with their luggage policy, and customer services is basically just there to convince you that "it is what it is".