Pros: "The crew was amazing and helpful, the plain was clean and pleasant flight"
Cons: "Flight was over an hour late. We had to get off the plan because of a fuel problems."
Pros: "Crew went above and beyond!"
Cons: "I still don’t like not having an assigned seat."
Cons: "Boarding area at DCA very cramped. Power stations at gate area didn’t work."
Cons: "Had 8 hours delay. Many other flights were delayed or cancelled."
Pros: "On time. Flight not full."
Cons: "Slow service. One cup of coffee. Had to wait on runway for gate to pen to deplane"
Pros: "Gate crew was efficient and kept the boarding process orderly. Plane crew was friendly and helpful. WiFi worked well. Weather cooperated and flight time was shorter than expected."
Cons: "No decaf diet soda."
Cons: "Got on the plane. 94 degree afternoon so its tough keeping the plane cool. Cannot leave the gate because the engines wont start due to a faulty auxiliary power unit. So we sit and cook on the plane for 25 minutes while the engines are started manually. We were told that the auxiliary power unit was not necessary after the engines started. Flight went fine."
Pros: "Staff and crew are always pleasant Plane was clean - everything worked"
Pros: "The wifi"
Cons: "There was no food service due to turbulence so that wasn’t good besides that everything else was good!"
Pros: "Crew was courteous and gave constant updates in regards to any delays."
Cons: "Flight was delayed and there was congestion prior to take off. Not sure there was anything that could’ve been done."
Cons: "Not only was our flight delayed two + hours because the crew was delayed (which happens), but then when we landed at midnight, there wasn't a gate open for us. We had to wait another 30 minutes just for a gate. What gives, JetBlue? Did you forget we were coming?"
Pros: "The crew was ok."
Cons: "We wait too much, at least someone should have told the reasons for the waiting."
Cons: "Delayed. Ground crew was rude. Pilot wasn’t good. Landing was rough and ears hurt."
Pros: "Fast boarding, kind crew, smooth takeoff and landing."
Cons: "Loved the leg room but the seat cushions are not that comfortable."
Pros: "so easy. thank you for having Starbucks in the DCA and BOS terminals. got text msgs about delays and all smooth!"
Pros: "Flight on time, smooth birding/disembarkment"
Cons: "I boarded the flight with a carry-on and one personal item. As usual I personally place the carry-on in an overhead bin. After the flight landed and I went to retrieve my carry-on, it was gone! The flight was full, so I checked with the flight attendants if my bag somehow got gate-checked or it was moved. They didn't know and they said maybe it went into the checked bags. So I wait at the baggage claim and out comes my carry on bag without any tags. Strange! My carry on didn't have anything valuable, but a bit of communication or some form of record would have made this odd incident a little less nerve-wracking. 1. Please communicate with the passenger if their bags get transferred to the checked bags 2. Please communicate with the crew which bags get moved from the cabin to the checked luggage 3. Please label the bags if they get moved around--there was no gate-checked tags or any stickers to communicate with the checked luggage folks."
Pros: "Leg room and tv"
Cons: "Increased cost of luggage, snacks , and perhaps a little more info about the flight delay"
Pros: "Great service. Also loved the size of the seats and the leg room that I had."
Cons: "It was great. I slept and did not partake in any hospitality."
Pros: "Crew was nice and friendly"
Cons: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Cons: "we boarded on time and were on tarmac for over an hour and a half with no explanation, no beverages."
Cons: "The DCA airport was having some problem. 1.5 hours late. Not very good."
Pros: "Our seats were assigned at the gate. Somehow we were given the comfort + seats. Very nice! Thank you!"
Pros: "Crew was good"
Cons: "No idea why there was over a two hour delay."
Pros: "From the pilot...FAs....gate agents....everyone was very pleasant and professional. Plane was clean as well."
Pros: "The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot"
Cons: "We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate."
Cons: "There was no rhyme nor reason for who boarded first"
Pros: "Arrived safely"
Cons: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Pros: "Crews were great."
Cons: "Flight delays coming and going. Happens a lot with Delta."
American always delays flight so it stressful getting the next connection
8 hour delay and cancellation. Lost baggage no food vouchers no refund no help. Never flying AA again.
Pros: "At washing D.C. , soon I've get off the plane and ask to one of crews at gate 36.that lady didn't know what time is for next connecting flight for going to Columbus Ohio. She keep saying I don't know when ? What time to leave.why it's so late to connect next Flt. That answer doesn't give me a clue made me a frustrated. I do not use any more the connecting Flight in the future."
Pros: "Crew was great from checking in to the flight attendant and cockpit."
Cons: "Red-booked from cancelled flight. On this leg they neglected to give me a boarding pass on app and gate agent was irtitated that I didnt have one. On flight; fidgety person in front of mr was in annoyingly squeaky chair. I was told I could not switch seats because of weight balance (I'm 135 lbs)."
Pros: "All the crew were pleasant"
Cons: "There was a delay but we weren’t well informed"
Pros: "Stairs cause me tremendous pain due to a 4 year misdiagnosed ruptured SI joint. Usually, we have no way of knowing that our flight will end with a downstairs walk rather than a ramp. I emailed American Airlines last week but hadn’t gotten a response yet so when they announced that we would exit by stairs, I was almost in tears as I gathered my belongings. To my surprise, American Airlines had a ramp for us to use. I don’t know it it was a coincidence or if they responded that quickly knowing I was on the plane through todays’s technology. I will be a fan and a customer forever."
Cons: "On time, loaded quickly,ramp access to exit the plane."
Pros: "Took me from point a to b. Some entertainment options, nothing spectacular."
Cons: "Toilets were dirty."
Cons: "Take off and landing were awful. I fly a lot and this was pretty badly flown."
Pros: "On time flight. Early arrival."
Cons: "Seated in first class but the arm of the seat was broken."
Cons: "It was very hot on the plane and uncomfortable for most of the flight."
Pros: "The seat was not super comfortable but for a 3 hour flight it was good."
Cons: "More movie selections."
Cons: "Seats are not very comfortable. Food selection is not very good.."
Pros: "Seemed like an older jet, so the seats felt larger and more comfortable than most newer aircraft these days. I was surprised they could land a 757 at DCA, but we did!"
Cons: "The fact that I wasn't able to sit with my travel partner"
Pros: "It was a quick flight. The flight attendant was friendly."
Cons: "United"
Cons: "The default on the browser defaulted to April 9 when I was actually booking the ticket for April 2. So I had to forfeit the $317 ticket. I use kayak a lot - can anything be down ?"
Pros: "."
Cons: "Crew did not communicate well with ground crew on maintenance issue, causing us to sit on plane for 2:20 hours."
Pros: "Loved the attentive flight personnel. We were early. Plane was very clean."
Pros: "Crew were friendly"
Cons: "No one to help check in. Had to pay extra for my bag."