Find Deals on Flights from Phoenix Sky Harbor Intl to New York (PHX - NYC)

The seats are terrible. On the first leg I couldn't use the back of the seat. Four hours hunched over in a tiny space is not fun.

On-board crew friendly and helpful, gate crew OK under difficult circumstances (very crowded boarding area). Liked on-time departure and earlier than scheduled arrival. However, though plane taxied directly to waiting gate (no delay!) we had to wait at the gate for a boarding ramp to be provided (lack of coordination on the ground).

We brought food onto the plane, so not a problem for us, but halfway through the service food ran out and only Pringles and M&Ms remained for those who had not brought food.

nice desk agent and crew

the most uncomfortable seats ever

The seating space

Excessive delay on departure

Speedy check-in, and good leg room

I liked that it was a direct flight and that the flight attendants gave my husband some ice for his neck to cool him down.

The seats were uncomfortable for over a 5 hour flight, but I suppose we could always fly first class.

The seat was comfortable, the plane was new, and staff was friendly.

Like others have said, the in-flight entertainment isn't free (even a few channels) so it is pretty useless.

Direct flight.

Luggage got stuck in plane, 1 1/2 hour wait at carrousel! Newark sucks to get out, took two atemps with 2 GPS and 2 people trying to decifer NJ's crappy road signs!

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Boarding was fine.

Rude flight attendants. Crappy services. Old Plane. The amount they charge to check a bag and everything else. Reminds me why I don't ever fly them.

too many upset babies

We got home safely and my seat was comfortable. I liked the entertainment with access to pick my own movie.

It was a mad house at the gate. I couldn't get an assigned seat until the last minute. I had to feel lucky to get a seat. There was no where to sit and eat my lunch in the wait area while I waited for your staff to find 5 volunteers to get off the flight. I could not hear announcements due to the low volume at our gate. I had to crawl through a huge line at the gate to board as group 1 had been called and I couldn't hear them. there was no crowd control with two airline employees at the gate who clearly needed some back up to handle a crowd that large. They were courteous and professional but the situation they had to handle was a larger problem that was beyond them. Once on the plane there was no announcement about whether there would be a meal. We got two drinks and a bag of pretzels on what should have been a dinner flight. A 5 hr flight warrants something more than a bag of pretzels. It was hot and stuffy on the plane.

Bathroom!!

There were no screens by each place!!

Serious butt pain. Wish I had brought a cushion with me.

There seems to have been a mix up. Several parties were scattered throughout the plan. My husband and I were on opposite sides of the plane. Another woman was 20 rows behind her husband. There was a family with four kids, each was in a different row- though they were able to corral them with assistance. We booked several months earlier, so I'm not sure why it happened.

Smooth flight. Crew was great.

Seats not very comfortable. Aile seat got bumped into 4 times.

I traveled on dec. 25th this year and was a little worried about making it to Jersey in time for a party. I boarded plane planning on worse case and landed finding myself in best case situation,on time and safe. Thanks,for keeping up the good work, that truly seems to be a fading mission for most airlines to uphold these days. So, again, cheers and happy holidays !!

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The touchscreen was pretty awesome

Loud passengers

We chose the seats with 6 inches more legroom - well worth it! We slept comfortably on the flight.

It's always difficult getting comfortable with a stranger ext to you, but overall it was a nice quick flight.

great

n/a

New plane, clean and blankets for the overnight flight

I was in the 4th boarding group (even though I checked in the first possible moment), I had to put my belongings 15 seats away from me.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Terrible horrible late crowded for locked in bathroom by crew!

Food

Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.

Paid top dollar for crappy service. Won't fly delta again