Find Deals on Flights from New York to Toronto Island (NYC - YTZ)

The service in Lester b Pearson airport was unprofessional and sub standard by your employee Manija Anwarzada and her shift workers. They did not help me when I missed my flight to Pittsburgh because of our late arrival from Frankfurt. She and the others were not there to assist and help stranded passengers. In fact a couple of the staff were on cell phones and not helping passengers. She finally told us we had to go downstairs to the hall since her counter was closing. After traveling from Algiers to Frankfurt then on to Canada it was a terrible way to end the day. These emoyess made a very long day even longer. I will never fly Air Canada again. I will say once I got through customs there were more professional people who did at least get me a hotel room. Your employee has left a very bad taste in my mouth for Air Canada!

Not much

We paid cash for business class seats on this flight and they were terrible seats. They were NOT business class, they did not recline and there was no leg room. Nothing offered to drink upon boarding. All they did was take economy class seats, three wide, and put a thing on the middle seat to hold drinks. It was terrible and we will avoid Lufthansa in the future, and we travel a lot.

As long as you don't need to change your flight or contact a service agent with a question its convenient out of downtown.

I was traveling with my Dad and he was hospitalized so unable to make his flight. I spent hours on the phone waiting to get an agent. I was on hold for more than 40 mintutes twice with out getting an agent. Gave up with trying to get help on the phone and went to the airport. Agent there won't do refunds. Waited 30 minutes on the phone at the check in desk. No sympathy for the circum stances that my Mom and Dad were being flown back to Canada on an air ambulance. Porter did not refund my parents tickets and charged me $125 for there 2 extra bags I was taking even though my parents tickets included each bag. Horrible service! Phone wait times are reidulous!

The free shuttle from downtown to airport The complimentary coffee, tea and snacks at the terminal served in real cups. It's just nice The comfort of the terminal including nice bathrooms The pleasant staff in the terminal and on the plane That drinks on the plane are served in glass with a generous array of snacks to choose from.

Nothing

Never got on this flight. We were never given an email to self check in, and we're unable to board 45 mins before at the gate coming frim anotthe flight. They overbooked this flight & sold our tickets, and then told us we couldn't get on flight. Now we are out $2500 buying new tix!

All the above. A simple check in email would have averted this problem. All the other airlines do this. We were under the presumption that we had to check in at airport when we didn't get check-in notice. Furthermore, they sold our tickets, so we're down $2500 and they doubled their profit. It would be hard for me to say I will use Air Canada or kayak in the future.

The crew is very friendly and accommodating. Food was decent.

Delayed three hours in Amsterdam then caused me to miss my connecting flight to Seattle. Then they only gave me the option of being late a day. On top of all that they lost my luggage. Time to retire that 767.

I liked the nuts and the free wine and the wings and the sky.

I didn't like the poop room.

O takeoff and landing - the nosiest part of the journey - why do you need to have earplugs, which are very helpful particularly on prop aircraft, taken out? From my experience you are the only airline in the world that makes passengers do this (earphones I understand -- i'm talking about earplugs that do not close off sound but attenuate it).

This was a very pleasant flight. The attendants were excellent. The plane was clean. The food was good for airline fare. The entertainment system made the flight go by better. Over all an excellent experience

The usual the leg room is not great nor is the space between passengers. But nothing horrible.

Well worth the upgrade price to purchase Business Class.

The crew was on the flight were such great people i wish i had the names of the flight attendants they were such nice people. Made me feel very comfortable and were walking around back to back to make sure everybody had their belts buckled and were safe.

The only thing i disliked was the fact that the delay was only supposed to be 25 minutes it turned into an hour besides that it was great!

It was good overall.

we no have entertainment for 8 hours. 20 TV's no worked in the plain

The crew was great as usual, and I always enjoy the unique selection of international film in the entertainment system.

That old plane was VERY drafty around the emergency exit. I can't remember ever feeling cold on a plane. Usually it's the opposite. But here was a consistent stream of ice cold air leaking through the airframe around the emergency exit. It was cold enough that I had to put several layers of blankets up on the wall and lean against them all the way home. In addition, my seat was so "well-used" that it provided very little support and often felt as though I was sitting on a bench. Not a pleasant experience.