Find Cheap Flights from New York to Toronto Island (NYC - YTZ)

As long as you don't need to change your flight or contact a service agent with a question its convenient out of downtown.

I was traveling with my Dad and he was hospitalized so unable to make his flight. I spent hours on the phone waiting to get an agent. I was on hold for more than 40 mintutes twice with out getting an agent. Gave up with trying to get help on the phone and went to the airport. Agent there won't do refunds. Waited 30 minutes on the phone at the check in desk. No sympathy for the circum stances that my Mom and Dad were being flown back to Canada on an air ambulance. Porter did not refund my parents tickets and charged me $125 for there 2 extra bags I was taking even though my parents tickets included each bag. Horrible service! Phone wait times are reidulous!

Crew was friendly , everything else - standard

Delays of this and other flights on this day ; Hand luggage was first approved during check - in , later taken from me abruptly - I was not prepared . Finally delivered upon arrival with some minor delay; the content seemed to be in good shape, but it traveled practically open

The service in Lester b Pearson airport was unprofessional and sub standard by your employee Manija Anwarzada and her shift workers. They did not help me when I missed my flight to Pittsburgh because of our late arrival from Frankfurt. She and the others were not there to assist and help stranded passengers. In fact a couple of the staff were on cell phones and not helping passengers. She finally told us we had to go downstairs to the hall since her counter was closing. After traveling from Algiers to Frankfurt then on to Canada it was a terrible way to end the day. These emoyess made a very long day even longer. I will never fly Air Canada again. I will say once I got through customs there were more professional people who did at least get me a hotel room. Your employee has left a very bad taste in my mouth for Air Canada!

Not much

We paid cash for business class seats on this flight and they were terrible seats. They were NOT business class, they did not recline and there was no leg room. Nothing offered to drink upon boarding. All they did was take economy class seats, three wide, and put a thing on the middle seat to hold drinks. It was terrible and we will avoid Lufthansa in the future, and we travel a lot.

Delay

The free shuttle from downtown to airport The complimentary coffee, tea and snacks at the terminal served in real cups. It's just nice The comfort of the terminal including nice bathrooms The pleasant staff in the terminal and on the plane That drinks on the plane are served in glass with a generous array of snacks to choose from.

Nothing

I liked the nuts and the free wine and the wings and the sky.

I didn't like the poop room.

O takeoff and landing - the nosiest part of the journey - why do you need to have earplugs, which are very helpful particularly on prop aircraft, taken out? From my experience you are the only airline in the world that makes passengers do this (earphones I understand -- i'm talking about earplugs that do not close off sound but attenuate it).