Daily cleaning, installation of cabin HEPA filters
|October||Best time to beat the crowds with an average 4% drop in price.|
|June||Most popular time to fly with an average 18% increase in price.|
Average price of a round-trip
|$628||(avg. price over the last 2 weeks)|
Good deal for a round-trip
American Airlines, British Airways and Delta have all waived their change and cancellation fees on flights from New York to London Heathrow. Confirm policies on booking site.
Delta does not allow booking a middle seat on flights from New York to London Heathrow.
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Scores according to KAYAK customer reviews
Cons: "Nothing really"
Pros: "I travelled on economy delight, flight was fully packed, yet it felt spacious and comfortable. Lightning was great. Food was yummy! And pilots gave us updates on air travel, and if there were any delays etc."
Cons: "Nothing. Had a great trip!"
Cons: "They have to uptade the airplanes"
Cons: "Bad entertainment system"
Pros: "The flight itself was good! The one from London to Delhi was better than from JFK to London"
Cons: "I wasn’t told about my baggage were being delivered through different airlines the other day!"
Pros: "The flight felt so short, service was amazing, food was good. Great overall experience."
Cons: "They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone"
Pros: "Staff was very friendly, the plane was very clean. Loved the entire trip, except for our uncontrollable weather delay."
Cons: "Everything incl customer service at the airport"
Pros: "Fast boarding and nice staff. Food selection was ok"
Cons: "One item missing from menu (unavailable). Issues with entertainment system. Bathrooms lacked moisturiser which is always very helpful on long flights where the air is dry"
Pros: "Easy and on time boarding."
Cons: "Seats are extremely small. And when the seat in front reclines they are basically in your lap."
Pros: "Food and service was ok"
Cons: "Delayed at the airport. Very little leg room and hot while waiting to yake off. Entertainment was really bad. Bad screen and sound quality was awful."
Pros: "love the lounge and easy check in and boarding, great attendants and smooth trip"
Cons: "would be nice if lounge was open earlier - arrived for 8:30am flight and had to wait around in freezing cold terminal with no coffee for an hour"
Cons: "They switched my gate 5 times and lost my baggage."
Cons: "Once In London, we were told by British Airways that was flying us to Nice that Delta had “lost” our infant electronic ticket - It took 1.5h to get new ticket reissued! We missed our connection and had to wait 3 more hours for the next flight - We were somewhat lucky as multiple flights were delayed/cancelled that day - I will avoid using Virgin Atlantic in the future as they need Delta and British operate their flights and this makes it prone to issues like that"
Pros: "Crew was professional."
Cons: "Couldn't stretch my right (window side) leg. Display quality was poor."
Pros: "Quantity of food was less for the dinner time..but overall experience was good.."
Pros: "My flight was delayed boarding, Entertainment wasn't exciting oppose to other Virgin flights I have taken in previous years. Food wasn't great. I had teriyaki chicken with rice and I left it. Big dislike - when I was checking in online I found some economy seats I couldn't allocate for my seating due to additional charge applies. I think this is very off putting as I have been a Virgin member for years and it is very disappointing."
Cons: "I liked the Airbus carrier which had only two seats (window and Isle) on each sides oppose to three. It felt more comfortable."
Pros: "The crew was friendly and did a great job."
Cons: "The seats were a little tight."
Pros: "Smooth boarding process"
Cons: "Delays caused us to miss our flight from London to Vienna"
Pros: "The planes are really cool and seats were very comfortable. The part about phone/tablet holder in front of passenger is awesome. Crew was friendly"
Cons: "Vegetarian food selection could be better, need more content in movie selection"
Pros: "the food was very good and they hd a good list of selections of movies."
Cons: "the crew was very dry. they did not seem too happy."
Pros: "Mostly everything was fine."
Cons: "Not really anything particularly that I didn't like."
Pros: "Staff excellent - Inflight screen useful."
Cons: "Could not do online Check in - apparently as there were 4 separate legs on my Ticket."
Pros: "There were lots of choices of movies. The flight was only half full, so I got two seats together to stretch out."
Cons: "The cups for water and juice were very small."
Pros: "Plane was new or newly appointed interior. Bin space very adequate. Lavatory larger than usual. Crew was friendly. Dinner choices good and quality better than norm in American carriers."
Cons: "Snack and breakfast were odd, centered somewhat on dairy products (annoying if lactose intolerant)."
Cons: "I found the seats on this Virgin Atlantic A340 flight from LHR (London Heathrow) to LAX (Los Angeles), an eleven hour flight, to be unacceptable. The seats were very crowded. I am six feet tall, and was very uncomfortable all during the flight. I could not sit with my knees together. I had to spread my knees to sit comfortably. Holding that position for eleven hours was very uncomfortable. Anyone taller than me would have even more trouble. Also, every seat has a very large box underneath, I presume for the audio/video system. This is a terrible location. There is very little room to stow anything. But much worse, I couldn't straighten my right leg. All-in-all, I found the seat situation totally unacceptable. I will likely never fly Virgin Atlantic again because of this."
Pros: "The crew."
Cons: "No wifi was absolutely aggravating. Seat space was bad as well - very little leg room."
Cons: "My ticket was cancelled at the time I was standing in front of the airline counter to check my bag. I was so furious. The airline did not help me at ALL. In fact, they offer me to buy a brand new ticket at a new price!!!!!! I ended up re-bought the ticket from United airline as my husband has United card (chase) and we ended up paying over 1900 for the ticket that should have been about $911. The priceline number is not helping. I have trip insurance but no. nothing worked. I will never fly Virgin Atlantic again."
Pros: "The meals were very small and not very tasty. Economy appears to have lost staff as it takes the entire flight to get a drink and dinner, the feeling you get is that you should just get on board and then sit quietly for 7 hours and not ask for anything. The entertainment does not have a very large selection and if you fly regularly does not seem to update very often."
Pros: "Having partied until 6am for New Years I was grateful for a bed on the flight home! Fantastic crew, planes and overall service!"
Cons: "Wish the arrivals lounge was open for flights arriving in the afternoon."
Pros: "Pleasant, helpful staff at check-in and on flight"
Cons: "Wasn't Virgin Atlantic, it was delta. We thought we were flying Virgin Atlantic. Dissapointment #1 Interactive TV's were horrible and required assistance to work them. Touch screens weren't responsive. Food was bad."
Pros: "a very good experience Felt as if the crew cared"
Pros: "Courteous flight attendants; good cockpit crew"
Cons: "Delays kept getting longer. On the plane for three hours before takeoff. Seat very uncomfortable -- reclining function didn't work, and no extra space -- and had paid extra for a "comfort" seat."
Pros: "Frequent drinks, attentive stewards/stewardesses, good gluten free meal, comfortable seats smooth flight First checked bag is free."
Cons: "Seats were very slim - armrests were pressing on hips when trying to shift my bottom to change position. The 45 minute delay due to fog. No snacks - like nuts, pretzels, etc"
Pros: "The crew were wonderful."
Cons: "This was actually a Delta flight (code sharing). The airplane was very dirty and the seats were uncomfortably small. I am 5'3" petite lady so I can't imagine how terrible the flight must have been for others. The meal was awful but I don't expect anything these days."
Pros: "Not much to be honest. Which is a shame because I usually love the service from Virgin Atlantic."
Cons: "The TV system needed replacing. The controller was broken and the sound was terrible. Made my flight longer than needed."
Cons: "My luggage didn't arrive at my destination until 2 days after I did. And after I checked my luggage, a leather satchel was stolen from my suitcase. I reported the theft to Virgin Atlantic and requested a report nearly a week ago and have heard nothing back. I am usually careful about packing luggage, and did not think the leather satchel would attract a thief working for the airline, but I will not make that mistake again! DO NOT TRUST VIRGIN TO HANDLE LUGGAGE."
Pros: "It was a lot faster than originally predicted."
Cons: "The inflight entertainment system kept glitching and needed to be reset a few times"
Pros: "Attentive, friendly crew"
Cons: "Delay, small seats"
Pros: "Very friendly and professional staff. Clean cabin."
Cons: "Not the most comfortable seats. Dinner not very tasty."
Pros: "Food was great. Complimentary wine a nice touch."
Cons: "The leg room was so short. There would be no way to do the safe landing positions. and the head rest forces your head forward. Very uncomfortable."
Pros: "Great Service, comfortable seats, good choice of movies"
Cons: "Food...Does not encourage healthy eating...but I this is nothing our the ordinary for flights"
Pros: "Moderately comfortably. Attendants very accommodating. Boarding process was above average."
Cons: "Leg room insufficient. Entertainment screen was subpar."
Pros: "That I arrived safely; )"
Cons: "So little space"
Pros: "Food okay"
Cons: "I had to go and get food for my vegan friend. Seats were so tight I could hardly move or rest."
Cons: "Overall it was great! I would like to be able to be more detailed info about classical music selections, for example, Op, #, of the pieces. Also I wish to have more choices of foreign films."
Cons: "The pilot take off, navigation in the air, and landing were horrible ."
Cons: "3 1/2 hr delay"
Pros: "Dinner was great"
Pros: "Crew and service was amazing"
Cons: "Paid $28 for internet and it didn’t work"
Pros: "Cabin crew and entire experience was phenomenal. Cannot recommend Delta more!"
Pros: "Crew was amazing"
Cons: "Food could have been better, seat was uncomfortable."
Pros: "Crew, food, flight."
Cons: "Could always use a wider seat. I just hate having my hips touching a stranger for the whole trip."
Pros: "Some Delta planes have headrest Screens. Both my flights did and love watching movies they offer at eye level then to use iPad and have to bed down to watch. You can’t tell why planes have seat back screens but sure glad my flights dis"
Cons: "Snack choice was only two items Cheezit or Cookies. Neither sounded good to me."
Cons: "Seats hardly recline. Very difficult to sleep in this red eye flight."
Pros: "Some of the crew members talked loudly in the galley all night long. Mostly gossiping and complaining. We had the last seats next to the galley, so it was frustrating to not have quiet and be able to sleep. This was a flight run by Delta for Air France."
Cons: "The food was horrible."
Pros: "Lisa @ the Boston Delta check-in counter is AMAZING! She's super helpful and essentially saved our vacation! Her coworkers say she's the best and I couldn't agree more! Delta is very lucky to have someone like Lisa on their team!"
Cons: "Nothing to complain about! If I really head to be picky maybe the in-flight meals were smaller than I expected. But again, nothing that bothered me"
Cons: "Noise in cabin unable to sleep"
Pros: "Comfortable seat."
Pros: "Nicest staff"
Cons: "Nothing at all"
Pros: "Great service. Smooth flight. Funny flight attendants. No issues boarding or deplaning."
Cons: "Food wasn’t great. What’s new?"
Pros: "On time"
Cons: "No food, comfort, space, entertainment"
Pros: "Got to London on-time (early, actually) and safely. The in flight meal was okay. The leg room in comfort plus was great, the mobile app was awesome, and the staff (check-in, gate, cabin and flight deck) were professional and friendly all around."
Cons: "The leg room was great, but as a broad-shouldered guy, the width of the seat was miserable. Unfortunately, the Delta 767 doesn't offer any upgrade for a wider seat beyond Delta One, and my employer won't spring for that. Too bad there isn't a premium economy option. Also, the entertainment unit in the seat next to mine malfunctioned, which you wouldn't think would impact me that much except that because it was "seeing" touches randomly throughout the flight, the screen would turn on, off, brighter, dimmer, play random stuff, and just generally be as annoying as possible to everyone nearby throughout an overnight flight."
Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Pros: "The plane left on time if not a bit early."
Cons: "With the exception of 1 really nice flight attendant all the others were extremely moody and not helpful. I didn’t see one of them smile through the whole flight like they were just going through the motions. I’ve worked in jobs where you have to deal with the general public but you have a job to do and must smile and do your best to be helpful. I felt intimidated to even ask for anything like I was wasting their time. I love flying Delta and this was my worst experience yet."
Pros: "Crew was very good I would say that 5"
Cons: "This Delta flight did not have seat back screens to watch in flight entertainment. You needed to use your smartphone or tablet keeping in mind Amazon tablets won’t work. You needed to go to delta website and choose what want to watch the you needed to have Gogo Flight entertainment app already on smartphone and then would work. Not easy even for me a vivid user of tablets and smartphones. The seats had miniumal room available between seats it felt like I am on 5’qq so couldn’t imagine anyone taller that comfortable unless get first class. I even upgraded for “comfort” section which gave you a few inches extra. And wdith of chair me being a 36 waist was a little squeezed in. Crew was very good tho I will say that. But I laways fly JetBlue or Virgin America, or Alaskan Air for reason of more comfort and lower prices ticket but this time on flight close to my destination was Delta which I Flew for free, I would much rather buy ticket on the three others I fly if could have."
Pros: "Great service"
Pros: "Friendly and attentive staff. Would definitely recommend . Flight departed and arrived on time."
Pros: "Friendly staff"
Cons: "Crowded waiting area and plane. Awful on plane!"
Pros: "Great service throughout. Friendly attendants and easy boarding/deboarding processes. Would fly international with them again in a heart beat."
Pros: "Didn’t fly to Detroit . Delta changed flight to Atlanta & then toFort Meyers"
Pros: "Delayed 40 minutes first flight out at 5am. Missed connecting flight by 2 minutes."
Cons: "No assistance in helping us get to our destination"
Pros: "Staff are nice, and helpful"
Cons: "Take far too long, efficiency is extremely poor, missed flight due to luggages being lost, requested vegetarian meal, when booking, confirmed at gate but didn't have me on the list for special meal. ECONOMY class has nooo room for a long flight...and no entertainment only 3 choices for western."
Pros: "Food good, wine OK"
Cons: "Discomfort bad"
Pros: "Space looked a bit cramped in business class but I was pleasantly surprised at the length of the flat bed and the additional foot well space once I'd reclined the seat."
Cons: "Need to fix the flickering lights in the JFK club lounge, the opposite of relaxing!"
Cons: "Price to get a little more space"
Pros: "Crew was very helpful."
Cons: "Food was terrible and check in can be more organized."
Pros: "Good seat"
Cons: "Delayed by 1 hr"
Pros: "I booked via Kayak using Virgin Atlantic shared out to Delta. Check was confusing as both airlines used different flight numbers. When I went to check in with Virgin Atlantic they told me to go to Delta. When I went to Delta they told me to go back to Virgin Atlantic. I wound up checking in with Virgin Atlantic. Everyone was very polite but check in was confusing. Everything else was wonderful. Cutomer service was great from beginning to end."
Cons: "Check in."
Pros: "Charging stations and in-flight texting."
Cons: "The pretzels were oily and nasty"
Pros: "Delta has a pretty good entertainment system. Lots of movies to watch and the system works well."
Cons: "Seats are very tight and uncomfortable. The food was horrible. Tasted like a $1 frozen meal that was microwaved til mushy. It was chicken but I couldn't tell you more. And flight attendant helpfully described it as 'chicken'. Breakfast was a cold roll, a piece of cheese and some awful yogurt. This was the most unbearable 8.5 hours of my life."
Pros: "The crew was very cheerful"
Cons: "No entertainment and uncomfortable seats (at least for trying to take a nap)"
Pros: "Thomas our steward was excellent."
Cons: "The flight was over an hour late arriving ATL at gate after our original connection had departed. We had to change to later flight from ATL to JAX."
Pros: "The flight was smooth and the food selection was surprising delicious. The crew was very attentive."
Cons: "The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category."
Pros: "Everything that British Airways tried to do to help us when Delta didn't want to take ownership for their screwups!"
Cons: "Not only did we miss our Delta connection but when Delta rebooked us on a British Airways flight they refused to help when British Airways could not access our tickets. they kept saying since it was Virigin Atlantic who we originally booked through that VA woulkd have to fix it, even thought Delta was the actual carrier and the ones that did the rebooking onto the British Airways flight"
Pros: "My Delta flight was a code share with Virgin Atlantic. A pleasant flight overall with my first impression being an airline with current popular music playing in the background and flight attendants cheerful. Since I was traveling alone, I opted to not purchase my seat prior to my flight date, instead I chose my aisle seat within 24 hours for free. I checked in my one bag and found out I had pre-checked so my security check went so smooth at the new terminal 2 at LAX. Looking forward to my flight back on June 15."
Cons: "Had a toddler behind me crying and screaming the last 40 minutes of landing into Heathrow because she couldn't sit on her mother's lap and made it quite unbareable for all of us in the vicinity. Wondering if there was an alternative way to handle the situation."
Pros: "I was comfortable in my seat, with the pilot and the stewardesses."
Cons: "I was charged for my carry-on bag. My first time flying I didn't know that I could have a carry-on and pocketbook to take with me."
Pros: "The amount of movies to watch"
Cons: "Seating not enough room, couldn't use the overhead lights for 7 1/2 hour flight. Ridiculous."
Cons: "The food was supposed to be hot chicken was served cold"
Pros: "Laura, who checked us in was extraordinarily great."
Pros: "Online check in was very good. Liked the ability to select free seats ahead of 24hr window. Liked being air side for the whole trip Detroit airport Terminal A was good. Free WiFi 50mb + awesome. Crew were friendly and efficient Will do this trip again."
Cons: "Seat always seem uncomfortable after 3hrs anywhere! And more leg room would always help. Food was OK liked the choice of 3 meals difficult to do quality food for 200+ but keep trying to improve"
Pros: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
Cons: "The boarding process is always horrible. Folks crowd the gate before their class is called. It creates anxiety and edginess. Never a good way to start a trip. While it always goes relatively quickly I feel it should be more organized and folks made to follow a system. Cramming right up against the ticket counter doesn't do anyone any good."
Pros: "Didn't nickel and dime us about snacks or entertainment. Warned us about turbulence, but it wasn't too bad, thanks to the pilot for doing his best to keep us on an even keel. Did not feel,squished in the "comfort" or Premium Economy seats. In the lowered expectations world of modern air travel, this was relatively OK, which means I recommend it and would fly with them again."
Pros: "This Transavia Airlines is not good at all."
Cons: "Many things cheaper does mean better."
Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Pros: "Nice crew, good food."
Cons: "Both bathroom were not working in business class area."
Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Pros: "Flight and the crew!"
Cons: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Pros: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Pros: "Good for both."
Cons: "Bigger seats."
Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."
Pros: "Crew was good"
Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Cons: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Pros: "Crew was excellent -kind nice and very attentive"
Cons: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Pros: "Flying with KLM is a pleasure"
Pros: "Crew was great, very nice"
Cons: "Not enough legroom"
Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Pros: "kLM staff was great."
Pros: "I slept pretty much the whole time"
Pros: "The attendants took great care of us. Super smooth flight."
Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"
Pros: "Nice flight, nice crew, and a nice experience."
Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"
Pros: "Airlines issue"
Cons: "Profiling certain customers"
Pros: "Got to Amsterdam on time and everything was great including the staff"
Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Cons: "Two hours delay in the start."
Cons: "old plane, tight and uncomfortable"
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Cons: "See above"
Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."
Pros: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Cons: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
Cons: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Cons: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Pros: "KLM food and service are great"
Pros: "It was very comfortable"
Cons: "The crew was great"
Pros: "Short flight friendly crew"
Cons: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."
Pros: "...The transfer at JFK was terrible"
Pros: "In general, it was ok"
Cons: "Flight was delayed and because of this I missed my connection flight to Amsterdam"
Cons: "It's as tight as WOW airlines and they are out of business. Knees crashing into the seat in front of you. Fly first class or a different airline."
Pros: "The check in and boarding was easy. I imagine if you were only going to Iceland for vacation this airline would be fine- just remember to bring food on board- one of the very few airlines not to serve food on transatlantic flights-at least you do get one checked baggage allowance."
Cons: "It was my fault not to book my flight earlier with another airline. I have taken this trip several times and every airline I’ve taken previously uses newer planes and serves some food, Icelandair charges large fees for even snacks!The engine noise IN the plane was quite disturbingly loud."
Pros: "Seat a little hard."
Cons: "An included breakfast would have been appreciated."
Cons: "Being on time! Flight leaving from JFK was delayed by an hour, making my connection in Iceland very tight (had to run), and my checked bag did not make it on my 2nd flight. My checked bag did not make it to my destination for over 24 hours later."
Cons: "temperature in the airplane cabin was much too warm with too little air flow. Very uncomfortable."
Pros: "It was punctual"
Cons: "I was sitting in the middle seat"
Cons: "Seats were uncomfortable; no complimentary snacks."
Cons: "Seat uncomfortable"
Cons: "Seats in business class are uncomfortable. Passenger loading was abyssmal: no advantage -rather a disadvantage - to "boarding" first, the trurh is that we had to wait standing for a bus."
Pros: "Clean and pleasant"
Cons: "Poor food service."
Pros: "I love that the crew hands out water bottles as passengers board the plane. I also appreciated that during the drink service, one of the flight attendants not only gave me a drink but offered to refill my water bottle as well. I hate having to ask for water (especially because it usually comes in those tiny cups), and I also hate having to be dehydrated during my flight."
Pros: "Bottle of water at boarding"
Cons: "Crew from denver to Reykjavík were rude. My wife and I travel regularly for business and these girls were short, annoyed and just unprofessional. Couple that with the plane being abnormally hot (for the whole flight) it was pretty bad. I understand it must be hard to work in this industry, but these girls were just plain bad. Probably won’t fly Iceland Air again."
Pros: "Good leg room for an economy flight"
Cons: "on a five hour flight I expect to get a meal."
Pros: "The price."
Cons: "The room between rows and the very narrow seats. I’m a tiny person and I barely fit in the seat. I can’t imagine an average sized person managing for a long flight."
Pros: "We didn't crash"
Cons: "No food :( Was delayed, then had to switch planes out in the tarmac :( It was cold :("
Cons: "Food and alcohol and headphones weren't free. The movies were very old."
Pros: "The flight was fine, the crew was great. The only issue was it took almost 2 hours for our luggage to come out at Heathrow, the entire flight was waiting and there was no one from Icelandair to ask to neither did they send anyone to tell what the delay was."
Pros: "The crew, amenities, and service were great!"
Cons: "Didn't enjoy having to be transported to the train by bus in Reykjavik, since there wasn't a jet bridge connecting the departure level of the terminal to the plane."
Pros: "Clean and roomy flight! Good service."
Cons: "No snacks or drinks was surprised about this on an international flight."
Pros: "Good service. Good onboard entertainment. Good seats"
Cons: "I wish I had more leg room"
Cons: "Although I paid for a confirmed seat and chose my seat 6 months in advance, when 24 hour check-in rolled around I was told I had been moved to standby and would thus only have a seat if there were any left once everyone else had checked in. I had to wait until I arrived at the airport the day of to even find out if I had a seat. There were only two left when I checked in, so I just barely got on the flight. I had originally chosen a seat next to a friend traveling with me in the middle of the cabin, in the end I got a seat in the very back of the plane- no room in the overhead bins since they were reserved for flight equipment, couldn't recline, and was right by the kitchen, so it was too noisy to sleep. When I called customer service to try to fix all of this, in the middle of explaining my problem (after waiting on hold for an hour) I was told to stop talking and that it was the rep's turn to talk. In addition to not getting my problem resolved, he hung up on me! Worst treatment I've ever received on an airpline, and I've flown thousands of times on dozens of airlines. Once this trip is over I am never flying Icelandic again!"
Pros: "The 2nd flight waited for the delayed flight from NY which was much appreciated."
Pros: "The crew was quick and kept us informed; the iPads were a pleasant surprise and a nice addition to a flight"
Cons: "No communication with passengers regarding delayed boarding and absolutely NO announcements to board. Everyone lined up and just waited until they started letting us through, so it didn't even matter what seat you got, it all depended on how close you were to the front of the line. Completely ridiculous. Keflavik Airport was too congested with no consideration given to pedestrian traffic while trying to board an entire plane. Massive jams."
Cons: "In flight entertainment systems did not work. Service came once very late into the flight. Our flight was delayed, and when we asked about our connecting, we were told over and over that the next flight was also delayed, but upon arrival we realized it was not... We missed our second flight and were rerouted through a much more efficient airline."
Pros: "I liked the idea of having a layover in Iceland."
Cons: "Really, this airline sets a new level of bad amongst a skyfull of many bad airlines. It's no longer worth the little money saved (very little) to fly on this airline."
Cons: "Leg room was very narrow. Only gave water but water was warm. Drinks are also warm and only gave 1 small cup. No free snacks."
Pros: "Cabin was new and spacious. Good free entertainment selection. Free checked bag."
Cons: "Flight was delayed two hours"
Pros: "Nice clean aircraft. Friendly crew"
Cons: "Food and drink not included"
Pros: "it was on time"
Cons: "you had to pay for everything...."
Pros: "quiet and clean.. no turbulence"
Cons: "I spend a lot of money on tickets and it seems like a glass of wine would be a nice gesture by the airline to say thanks for coming, we are glad you are here, relax."
Cons: "I was very uncomfortable during my whole flight. The seats were extremely small and I could barely stretch my legs and I am a woman of average height and weight. The man next to me was taking up part of my seat as well, which again, wasn't his fault because the seats were child-sized. I was again unhappy with the lack of any sort of complimentary food. This was my 2nd flight with IceLand Air (Chicago to Rekjavik, Rekjavik to London) which is quite a long trip to go without being offered something."
Pros: "Loved the northern lights on the ceiling! Good legroom, friendly staff, and easy boarding."
Cons: "I wish there had been some way to charge my phone"
Pros: "The lighting of the interior of the plane was beautiful- very friendly, great service. Even saw volcanoes in the early morning during take-off"
Cons: "no food service, but I brought my own. no entertainment at the exit seat."
Pros: "Comfort of seats and friendliness of crew"
Cons: "No food served MThe USB port did not work coming back and going only one side of the speakers was working"
Cons: "My tv screen wasn't working even after an attendant restarted it for me :( other than that everything was fine!"
Pros: "I think someone from iceland air needs to review my above reviews and make some changes"
Cons: "No leg room"
Pros: "I loved every bit of it. The best value for money I have ever had on a flight."
Cons: "No water offered on this 3 hour flight."
Cons: "the staff was the worst i've ever encountered in my life. I spoke to three people at the airport and they were the nastiest people ever. they weren't helpful when they messed up not being able to take my service dog on the carrier even though I had reserved a seat for him. They literally told me "tough shit". I lost my flight and had to book a new flight that cost me $4k with Delta."
Cons: "Food was expensive and no meal provided"
Pros: "The plane was clean and comfortable, USB ports in the back of the seats was the greatest feature !! Boarding process went quickly and smoothly."
Pros: "Good Legroom"
Cons: "5 hour international flight with no meals or snacks. not even the yogurt was free."
Cons: "Iceland airlines lost our baby car seat and stroller. We are still waiting for them, although they should be here today. . Also there was not enough beverage service on either flight."
Pros: "On-time departures, smooth connections. The TV screen at my seat didn't work but the flight was not full so the crew let me move to a seat where the TV worked. Two checked bags included in the regular Economy fare is always a plus!"
Pros: "Price. Service and food offered in the plane"
Cons: "The boarding process: everyone crowds into the line without regard of the grouping."
Pros: "Super friendly"
Cons: "Maybe a hot meal?"
Cons: "We ended up with two center seats. Person in front put back her seat so I couldn't even fully unfold my service tray"
Cons: "Not cancelling it"
Cons: "Avoid Lisbon airport and TAP Air Portugal at all costs. A 1 hour connection at the inefficient Lisbon airport resulted in a 9HOUR DELAY. MISERABLE. Air Portugal didn’t allow adequate connection time."
Cons: "Not missing our connecting flight because if flight / airport delays."
Pros: "Seats are comfortable and room for pack pack under seats"
Pros: "clean and fast"
Cons: "use airport finger in Lisbon airport"
Cons: "A little too warm but not unbearable. We paid extra for seats together but did not get to pick them. We would have preferred a window but were in the middle 2 of 4."
Cons: "I arrived 13 hours late, had two extra flights. I was delayed 3 hours first flight, 1.5 hours second flight after watching two flights that I “wasn’t allowed” to be on depart right in front of me at 9 and 10 instead of the 11 that they rebooked me on. Once I landed in Lisbon after the second flight that o wasn’t supposed to take. We missed the connection by 5 minutes and there were many people flying to my same destination. I had to wait 5 hours in Lisbon when I shouldn’t have ever went to Lisbon. I bought a ticket from Newark to Zürich through Porto 10 hours in total. I think TAP overbooked everyone and seated us on purpose. The secondflight was delayed due to “bad weather” and it was perfectly nice outside. Shame on TAP. I’m sure other people are complaining."
Pros: "I’m taking offFlight was smooth and service was great."
Cons: "Flight was smooth and service was great. Long wait before taking off."
Pros: "Surprised and delighted to be served a tasty sandwich and fruit drink plus glass of wine on a 3 pm 2 + hr flight from Lisbon to London"
Cons: "Seats uncomfortable"
Pros: "Cancelled flight. Charged for bags even though we prepaid for them."
Pros: "Clean modern aircraft"
Cons: "Left 35 minutes late; had to take a bus to the plane in Lisbon (no gate)"
Cons: "The plane was very small service was not good and the crew were not that friendly"
Pros: "Boarding, crew, timeliness, choice of entertainment, modern plane."
Cons: "Food could be more inspired, legroom is limited"
Cons: "When the flight was delayed the people at the desk did not make an announcement about the delay, what was causing it and what we could expect. People waiting had to find out through rumors. There was no good communication. We also were unable to choose our seat and were stuck in the two middle seats when there were free aisle seats still available. My controller for the tv didn't fit back into the holder easily at all and my husband got a blood blister trying to force it back in. Headrest to hold my head didn't stay put to give proper support while trying to sleep."
Pros: "Flight was delayed leaving Newark so we missed our connection in Portugal which was supposed to take us straight to Venice. Instead TAP gave us a replacement flight to Madrid and then from Madrid to Venice A FLIGHT WITH TWO STOPS IS NOT WHAT WE WANTED OR PAID FOR. Madrid was also delayed and we missed our connection to Venice. We got a new flight from Madrid to Venice and had to wait 5 hours for it. A trip from New Jersey to Venice ended up taking OVER 24 HOURS!!!! Due to the disgraceful disorganization and service of TAP PORTUGA we missed our best friends rehersal dinner a memory we would have loved to have. Extremely disorganized, terrible customer service OH AND WE HAD TO PAY FOR OUR BAGS TWICE to get reimbursed later but I don’t believe anything Tap Portugal says so we’ll see. Staff advice did not align and they were unapologetic for the experience we received."
Cons: "Everything. The travel experience was a literal nightmare and not what we paid for. It’s criminal actually."
Pros: "Food was ok"
Cons: "The customer service I received was horrible horrible horrible especially from the check in counter the were very rude . After booking my flight on kayak I called TAP customer service just to make sure that everything was fine .I asked them about luggage they said I had 2 free and a carry on when I got to the airport said I had to pay for the 2 i said no told them that i called TAP they didn't wanna hear it i asked for the manager she I am the manager and you bought a discounted ticket and there's no luggage with this ticket only acarry on in a mean way if you want the you have to pay $90 for each I tried to call TAP can't get through them when they finally got through them the guy confirmed that I ve called it on the records but it said now it's too late to do anything I am already at the airport that I have to pay and contact them later. I wasted good hour and a half on this and I had to pay $180. After all that at the boarding gate they announced that they will call by zone .they called especial need called frequent flyers zone A never called zone B all they said last minute was this is the final call for flight #.... and I was right in front of them and guess who were the people making the announcement yep the same people at the check in counter"
Cons: "bad experience- The personnal was not that good! Lack of manners! Bording was evryone for himself; people with children left behind, evryone got in, all at once. The food was very bad, usual it is good..I dont know if i would fly again with TAP"
Cons: "Friendliness flight attendees Service on board Equipment/ tv Food beverage service Language skills of flight attendants"
Pros: "It was a very comfortable flight and I love the dinner they served! Would fly TAP again."
Cons: "Poor entertainment"
Pros: "Fast boarding"
Cons: "Had to wait forever to find out Gate Number."
Pros: "Nice crew"
Cons: "No VOD No food available in between meals"
Pros: "I got to London"
Cons: "9 hour delay"
Cons: "My round trip ticket was purchased and in the confirmation it stated that it included one free checked bag. i also went online to reserve a window seat which cost 12.95. When I got to the airport I was told I had to pay 110 for my one checked bag as well as they had moved me to an aisle seat. Basically scammed me out of 122.95. I have complained with ygthe airline and if it is not resolved I will not be flying with them again."
Pros: "No power @ seats. No Internet, no spirits just wine and beer. seats are not padded enough for 7 hour flight.. Old equip."
Pros: "Entertainment sucks! Monitors are small and poor quality view. Fixed settings for movie options. Shut it off and went to sleep. Seats were too tight and no knee space. Food was ok."
Cons: "The delay on the take off"
Pros: "If your traveling with a child they are the best! Legroom was good, seats were confortable, and entertainment system was great."
Cons: "Breakfast was terrible but I guess I'm lucky the served it. Didnt like that they changed the baggage policy after I purchased my ticket and wouldnt honor the old."
Cons: "We had to postpone our first leg from London to Lisbon by a day and then they cancelled our return flight without telling us!!! So, we were trapped in Lisbon with no flight to return home. We called them and they said, "we cancelled your tickets and only have business class seats available for you and your toddler." We said no thank you. If we were going to spend 1k on a return flight, we were going to take British Airways. TAP, never again."
Pros: "Food was interesting and pretty good. Seats were okay. We were happy we choose tap"
Cons: "We never saw a crew member smile. They verged on being surley. From the time we boarded they were yawning. I do mean all of them were acting uninterested in doing their jobs."
Pros: "Seats were comfortable with plenty of room between you and the seat in front of you. Huge plane. Very nice."
Cons: "My video screen did not have English available"
Pros: "On time, no mishaps."
Cons: "Entertainment system was very old and only partially working."
Pros: "It was a good flight overall."
Cons: "Boarding went smoothly, the food , beverage , and the entertainment was good."
Pros: "Friendly crew. Good info on delay"
Cons: "No offer of coffee in businesss when woke up. Still 35-40 before landing"
Pros: "Some staff were helpful"
Cons: "To start off our trip we weren't allowed to get on the plane until an hour after our boarding time. After we were allowed on, the air conditioning was not working and continued to sit on the tarmac not even leaving our terminal for another two hours. Within this two hours there were many elderly people asking for help and one specific gentleman whom was in his late 70s, informed the people around him that he had a pacemaker was pleading to get some air conditioning to the point where 6 people on the airplane were fanning him off. It was 90 degrees in the airplane and we had been sitting in the plane without any help even pleading with the attendents to let the elderly off so they did not pass out. Once we reached the 2 hour mark without any ac the gentleman in his late 70s was beginning to lose consciousness and many people had to call the emergency services, and the crew on flight TP214, tried to tell us everything was fine while the plane was pulling away from the terminal ... as they were giving the man oxygen, even though the elderly gentleman had lost the ability to communicate verbally and was about to pass out. They had to pull the plane back off the tarmac fully delaying us 3 hours in the process making us miss our other two flights. Once we were finally in the air for the 6 hour flight our entertainment system was not working so we were left to twiddle our thumbs for the remainder of the trip. It really ruined what seemed to be an exciting trip and I highly doubt we would ever take TAP Portugal ever again or recommend it to anyone no matter the price."
Pros: "The seats were comfortable, but could use a bit more padding for a long flight. The food was decent, and there was a good assortment of movies, music and TV shows."
Cons: "The crew seemed unhappy to be there."
Pros: "Everything was perfect! The staff was friendly and the food was nice. I found that there was more leg room than on other airlines."
Cons: "I used TAP to depart beautiful Portugal."
Cons: "Missed that flight because of previous delay"
Pros: "The crew was super nice and professional"
Cons: "The plan was delayed 2 hours, seats were beyond small."
Cons: "Entertainment system wasn't working and will restart itself during 10 minutes EVERY 10 minutes. Very inconvenient. The flight attendants were impolite too."
Pros: "The flight was fine, no issues. Plane was fine, no WIFI or entertainment. Served a small meal. For the price, excellent trip."
Cons: "All was good."
Pros: "Had all the wine I could drink."
Cons: "The flight was too late for our connections."
Pros: "The on-board crew was pleasant and professional unlike the check-in staff. Food was ok, landing was smooth."
Cons: "The airline makes money by having very low weight allowances on carry-on and checked luggages. The staff at the check in desk act like they are surprised and symphatetic about the overages meanwhile they enforce the weight limits to the gram. Most deplorable of all is the fact that they have one person on staff at a special desk where one can go to pay for the newly discovered overages. This desk and the person assigned to it full time is the proof that the company expects this kind of result before hand. Where on most continental flights the weight limit is usually set at 31 kilograms for checked-in baggages TAP Portugal has a limit of 23kg. Where most companies have no weight limit or around 20kg on carry-on baggage they have 8kg. The overages in weight result in a flat fee of $100 per luggage, even if the luggage is just one kilogram over the allowed limit. The low ticket purchase price is in my opinion a deplorable marketing scheme aimed at getting people to buy their tickets and then be faced with extra charges when it turns out weight alloweances are set at domestic standards."
Pros: "Ask persons for veg or non veg snacks before u served please."
Pros: "Lots of flight options."
Cons: "Both outbound and inbound flights late, no real explanation for inbound. Boarding on inbound was chaotic."
Cons: "Rude staff."
Pros: "The wine"
Cons: "The entertainment platform was on the fritz the entire flight. Almost all the headphone jacks didn't work or were shorting out. This plane had the two prong headphone connectors so you are forced to use their terrible plastic ones. The legroom for an international flight was terrible, almost the same as Spirit Airlines in their economy class. The food was very bad (dried beef with noodle) and cold by the time I was served."
Airlines flying from New York to London Heathrow have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
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Social distancing seating
Middle seats unavailable to book
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