Find Cheap Flights from New York to London Heathrow

3 hours late, no electronic notification. Figured it out on my own, then missed my connection to Oslo. Got transferred to SAS for the last part to Oslo, without checked bag. Arrived in Oslo 16:30 Oct 9, now 18:42 Oct 10 still no luggage, no help, no cooperation, no compensation, no vacation. You can’t leave to go anywhere else, if you have to be somewhere to receive the luggage, even if you go buy new clothes.

It sucks to have your vacation ruined by lack of ability to deliver my luggage 35 kilometers from the airport. terrible customer service from Icelandair, SAS, and Gardemoen Airport. All fingers pointing other directions.

Good basic service and ontime flights. No real frills but very adequate.

Good selection of movies to watch

Beverage service needs to be done more than twice on a 7.5 HR flight.

When I booked this flight last March the booking info said 1 free bag. When we got to the airport we were told that we had to pay $94 Can per bag because we had Economy Light class. We had the same issue returning but the cost was $55 US. On top of that Iceland Air changed planes and bumped us from row 10 to 41 - the last row. Bizarrely there is no customer service desk at the Reykjavik Airport - they just give you a little card with the website for customer service. I don't understand how any airline does this! BTW, they blame the third party for the issues! That is you!!!

2 hours Delayed and operated by United ...

See above

Great reminder. Perfect communication about dalays etc. I will book through Kayak again

Nothing

We arrived in London ahead of time. We go to Newark ahead of time

The food

Entertainment choices were good.

The flight attendants were noisy, walking back and forth, so it was hard to rest, more like stomping. Was not pleased with flight attendant who served me, was kinda cocky and not friendly, which spoiled the customer service experience. Not enough leg room, cramped. Wish they had decaf tea. Other than that we arrived safely, so I'm very appreciative.

Need wifi to work. Highly dissapointed that BRITISH air doesn't have this feature. Most airlines do!!

Good

Breakfast

British Airways did a very good job with everything. Pleasant crew,helpful attendants and great enterntainment. I loved the flight :)

The crew was very attentive

As much as the flight was truly very good and the crew very friendly and helpful as much as the equipment (airplane, seats, entertainment) really shabby and certainly not worth the the 2500,00 $ I paid for a better seat. I could of flown with Air transat and get better than I got with Air Canada. I feel it was rip off. Quality - price not there . Please give your crew a better uniform. The ones they wear now is very sad and oldish looking. If I think this and am 67 years old, imagine what the younger generation thinks.

Not a thing

The fact I didn't even make it to my destination. Not one person working for Air Canada gave me the impression they knew what was going on. They certainly didn't apologize for ruining my vacation and they did not try to do a single thing to help us make our flight or make the disappointment of missing it any better.

No leg room

Smooth, on-time flight and okay service.

For relatively new aircraft, the comfort of AC’s 787-8 economy seats is not up to par. A frame cross member presses the back of the buttocks, there is minimal lower back support, and no protection from the hands and knees of passengers behind.

My seat was comfortable, with good head and neck support.

BA doesn't allow guitars as carry ins, unlike most every other overseas carrier. That's a major negative for me, and I've spread the word to other musicians who will avoid the company. Terrible policy.

Comfortable seat, good dinner, decent entertainment selection, a few very good crew members.

IFE screens are rather small for it being a brand new plane.

The reclining seat in Club section was a wonderful experience

British food still lacks taste.

The food was surprisingly tasty for an airplane - it looked horrific but that’s of no importance. The airplane staff was very friendly and generous, possibly due to delays everywhere.

Delayed takeoffs on both legs of the flight, combined with absolutely awful layout at Heathrow which made us nearly miss our connecting flight. Why do we have to go through security again in London?

Seats are to small and too close together.

- great customer service - friendly staff - Positive energy

- No room in the seats - No food served on plane - Crowded -

Internet, seat.

Tv screen, sound .

Late as usual

Once In London, we were told by British Airways that was flying us to Nice that Delta had “lost” our infant electronic ticket - It took 1.5h to get new ticket reissued! We missed our connection and had to wait 3 more hours for the next flight - We were somewhat lucky as multiple flights were delayed/cancelled that day - I will avoid using Virgin Atlantic in the future as they need Delta and British operate their flights and this makes it prone to issues like that

Quantity of food was less for the dinner time..but overall experience was good..

Food and service was ok

Delayed at the airport. Very little leg room and hot while waiting to yake off. Entertainment was really bad. Bad screen and sound quality was awful.

Easy and on time boarding.

Seats are extremely small. And when the seat in front reclines they are basically in your lap.

Friendly staff

My airfare includes baggage with the receipt yet the agent at check in said I had to pay for luggage and I didn’t book with them directly. Low service level.

My entertainment console went out right after takeoff. I can’t sleep on a plane, and I waited 5 hours for the attendant to finally reboot it. And one rather surly, overweight attendant with attitude

Boarding process was easy and we made great time all the way from LAX to Madrid (I only had carry-on luggage so I can’t speak for their check-in process). Loved having a non-stop flight. Crew was attentive and professional. Great new movie selection. The one bathroom I went into was probably the largest airplane bathroom I’ve ever been in!

However, I would have taken a smaller lavatory if it meant larger/comfier seats! I was pretty uncomfortable the whole flight. The leg room was alright for me being 5’6” but I’m not sure how anyone much taller would fare. The seats themselves were similar to a budget domestic airline. Fine when you’re only going a few hours, but on a transatlantic flight it really started to get to my back :(

That's the only good thing.

Mediocre food, flight attendants were cold and unhelpful. I never heard of 90% of the entertainment offered, and the rest were really old. Bring your own entertainment, and a charging cable. In fact, bring everything you think you will need, water, food, Tylenol for the headache you will definitely have by the end of his flight. No one has any interest in being helpful or making your flight Pleasant.

I enjoyed the 7 lay over. Took a train to the city (12 minutes ), walked around and shopped, ate and tracked back with the train . A nice stop over

Professional, friendly service in every respect.

Economy is profoundly uncomfortable -- as with all its competitors.

Swiss air Business is an excellent choice. I will fly this Airline again. It was extremely comfortable, service was excellent, and the flight crew made up our lost time in the air. We had a tight connection and they waited for us.

Nothing

The food was good.

The boarding process need improvement. The sits are very tight.

Service was spectacular. The United crew was awesome.

Everything seemed all right

Service, yr air hostesses are so polite.

Food was too little for dinner and breakfast both

Not much.

Baggage fees and unclear policy during booking with Kayak.

Great service, friendly staff, lovely flight.

One note - I selected a vegan meal and was told by the flight attendants that the meal served to me was vegan, however it unfortunately contained butter, milk, and other dairy products. The flight attendant apologized and was very friendly, but it would be great to double check vegan meals ahead of time.

Food not good at all

Steward repeatedly woke me up on a red eye flight to offer me water when I was clearly sleeping and had a blanket over my head-- didn't seem to understand when I explained I'd "just like to sleep and didn't need anything, thank you." screens and headphone jack broken. Very difficult to understand folks on the hotline when I called to see if I could change my flight due to illness. Nice people, certainly-- super kind-- just really not up to snuff for a long haul.

The crew were very friendly and helpful. I paid $25 extra (which isn't much at all) for an exit row and it was as comfortable as it could have been in economy. I got to my destination safely and on time which is most important.

I wasn't able to keep the screen for the entertainment system up (I had no seats in front of me so the screen was on an arm) so I could not use the entertainment system. If I had been able to use it, I usually prefer using the audio part of the system and I noticed that only Indian music was available. It would be nice if some western music was also offered.

Good basic service and ontime flights. No real frills but very adequate.

Good selection of movies to watch

Beverage service needs to be done more than twice on a 7.5 HR flight.

3 hours late, no electronic notification. Figured it out on my own, then missed my connection to Oslo. Got transferred to SAS for the last part to Oslo, without checked bag. Arrived in Oslo 16:30 Oct 9, now 18:42 Oct 10 still no luggage, no help, no cooperation, no compensation, no vacation. You can’t leave to go anywhere else, if you have to be somewhere to receive the luggage, even if you go buy new clothes.

It sucks to have your vacation ruined by lack of ability to deliver my luggage 35 kilometers from the airport. terrible customer service from Icelandair, SAS, and Gardemoen Airport. All fingers pointing other directions.

The entertainment - movies

The movies

Did not have the special meal i requested

It was a comfortable, professionally (British Airways) managed flight at a good price.

Great plane Flight attendant Caroline fantastic

I have a BA - Gold card- BA lounge was good.

Comfort- Plans are Old, Entertainments is Worst. BAD BAD BAD.

The reclining seat in Club section was a wonderful experience

British food still lacks taste.

Did not rate the food as we slept through the meal

My seat was comfortable, with good head and neck support.

BA doesn't allow guitars as carry ins, unlike most every other overseas carrier. That's a major negative for me, and I've spread the word to other musicians who will avoid the company. Terrible policy.

Our airline steward was incredible.

Crew was professional.

Couldn't stretch my right (window side) leg. Display quality was poor.

Nothing

Everything incl customer service at the airport

love the lounge and easy check in and boarding, great attendants and smooth trip

would be nice if lounge was open earlier - arrived for 8:30am flight and had to wait around in freezing cold terminal with no coffee for an hour

Quantity of food was less for the dinner time..but overall experience was good..

The crew was very attentive

As much as the flight was truly very good and the crew very friendly and helpful as much as the equipment (airplane, seats, entertainment) really shabby and certainly not worth the the 2500,00 $ I paid for a better seat. I could of flown with Air transat and get better than I got with Air Canada. I feel it was rip off. Quality - price not there . Please give your crew a better uniform. The ones they wear now is very sad and oldish looking. If I think this and am 67 years old, imagine what the younger generation thinks.

Embarked late. Sat on runway for 30 minutes waiting to disembark. Missed ride to Eugene Or. Not happy.

Everything except delay

3 hour delay thst redulted in missed connections in Seoul.

Not a thing

The fact I didn't even make it to my destination. Not one person working for Air Canada gave me the impression they knew what was going on. They certainly didn't apologize for ruining my vacation and they did not try to do a single thing to help us make our flight or make the disappointment of missing it any better.

767 300 was clean and staff wasn’t fussy.

Staff seemed disinterested in passengers and boarding was extremely disorganized. Flight was also delayed because of a missing passenger. Not sure how that happens.

Like the infotainment unit on headrests. Decent movie selection.

Seats are cramped when person in front leans seat back.

It was punctual

I was sitting in the middle seat

Crew first rate, very attentive.

Considering the substantial added cost of upgrading, ticketing and boarding process needs improvrment.