Find cheap flights from New York to London Heathrow Airport

Pros: "Amazing"
Cons: "Nothing really"

Pros: "I travelled on economy delight, flight was fully packed, yet it felt spacious and comfortable. Lightning was great. Food was yummy! And pilots gave us updates on air travel, and if there were any delays etc."
Cons: "Nothing. Had a great trip!"

Cons: "They have to uptade the airplanes"

Cons: "Bad entertainment system"

Pros: "The flight itself was good! The one from London to Delhi was better than from JFK to London"
Cons: "I wasn’t told about my baggage were being delivered through different airlines the other day!"

Pros: "The flight felt so short, service was amazing, food was good. Great overall experience."

Cons: "They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone"

Pros: "Staff was very friendly, the plane was very clean. Loved the entire trip, except for our uncontrollable weather delay."
Cons: "Nothing"

Pros: "Nothing"
Cons: "Everything incl customer service at the airport"

Pros: "Fast boarding and nice staff. Food selection was ok"
Cons: "One item missing from menu (unavailable). Issues with entertainment system. Bathrooms lacked moisturiser which is always very helpful on long flights where the air is dry"

Pros: "Easy and on time boarding."
Cons: "Seats are extremely small. And when the seat in front reclines they are basically in your lap."

Pros: "Food and service was ok"
Cons: "Delayed at the airport. Very little leg room and hot while waiting to yake off. Entertainment was really bad. Bad screen and sound quality was awful."

Pros: "love the lounge and easy check in and boarding, great attendants and smooth trip"
Cons: "would be nice if lounge was open earlier - arrived for 8:30am flight and had to wait around in freezing cold terminal with no coffee for an hour"

Cons: "They switched my gate 5 times and lost my baggage."

Cons: "Once In London, we were told by British Airways that was flying us to Nice that Delta had “lost” our infant electronic ticket - It took 1.5h to get new ticket reissued! We missed our connection and had to wait 3 more hours for the next flight - We were somewhat lucky as multiple flights were delayed/cancelled that day - I will avoid using Virgin Atlantic in the future as they need Delta and British operate their flights and this makes it prone to issues like that"

Pros: "Crew was professional."
Cons: "Couldn't stretch my right (window side) leg. Display quality was poor."

Pros: "Quantity of food was less for the dinner time..but overall experience was good.."

Pros: "My flight was delayed boarding, Entertainment wasn't exciting oppose to other Virgin flights I have taken in previous years. Food wasn't great. I had teriyaki chicken with rice and I left it. Big dislike - when I was checking in online I found some economy seats I couldn't allocate for my seating due to additional charge applies. I think this is very off putting as I have been a Virgin member for years and it is very disappointing."
Cons: "I liked the Airbus carrier which had only two seats (window and Isle) on each sides oppose to three. It felt more comfortable."

Pros: "The crew was friendly and did a great job."
Cons: "The seats were a little tight."

Pros: "Smooth boarding process"
Cons: "Delays caused us to miss our flight from London to Vienna"

Pros: "The planes are really cool and seats were very comfortable. The part about phone/tablet holder in front of passenger is awesome. Crew was friendly"
Cons: "Vegetarian food selection could be better, need more content in movie selection"

Pros: "the food was very good and they hd a good list of selections of movies."
Cons: "the crew was very dry. they did not seem too happy."

Pros: "Mostly everything was fine."
Cons: "Not really anything particularly that I didn't like."

Pros: "Staff excellent - Inflight screen useful."
Cons: "Could not do online Check in - apparently as there were 4 separate legs on my Ticket."

Pros: "There were lots of choices of movies. The flight was only half full, so I got two seats together to stretch out."
Cons: "The cups for water and juice were very small."

Pros: "Plane was new or newly appointed interior. Bin space very adequate. Lavatory larger than usual. Crew was friendly. Dinner choices good and quality better than norm in American carriers."
Cons: "Snack and breakfast were odd, centered somewhat on dairy products (annoying if lactose intolerant)."

Cons: "I found the seats on this Virgin Atlantic A340 flight from LHR (London Heathrow) to LAX (Los Angeles), an eleven hour flight, to be unacceptable. The seats were very crowded. I am six feet tall, and was very uncomfortable all during the flight. I could not sit with my knees together. I had to spread my knees to sit comfortably. Holding that position for eleven hours was very uncomfortable. Anyone taller than me would have even more trouble. Also, every seat has a very large box underneath, I presume for the audio/video system. This is a terrible location. There is very little room to stow anything. But much worse, I couldn't straighten my right leg. All-in-all, I found the seat situation totally unacceptable. I will likely never fly Virgin Atlantic again because of this."

Pros: "The crew."
Cons: "No wifi was absolutely aggravating. Seat space was bad as well - very little leg room."

Pros: "nothing"
Cons: "My ticket was cancelled at the time I was standing in front of the airline counter to check my bag. I was so furious. The airline did not help me at ALL. In fact, they offer me to buy a brand new ticket at a new price!!!!!! I ended up re-bought the ticket from United airline as my husband has United card (chase) and we ended up paying over 1900 for the ticket that should have been about $911. The priceline number is not helping. I have trip insurance but no. nothing worked. I will never fly Virgin Atlantic again."

Pros: "The meals were very small and not very tasty. Economy appears to have lost staff as it takes the entire flight to get a drink and dinner, the feeling you get is that you should just get on board and then sit quietly for 7 hours and not ask for anything. The entertainment does not have a very large selection and if you fly regularly does not seem to update very often."

Pros: "Having partied until 6am for New Years I was grateful for a bed on the flight home! Fantastic crew, planes and overall service!"
Cons: "Wish the arrivals lounge was open for flights arriving in the afternoon."

Pros: "Pleasant, helpful staff at check-in and on flight"

Cons: "Wasn't Virgin Atlantic, it was delta. We thought we were flying Virgin Atlantic. Dissapointment #1 Interactive TV's were horrible and required assistance to work them. Touch screens weren't responsive. Food was bad."

Pros: "a very good experience Felt as if the crew cared"

Pros: "Courteous flight attendants; good cockpit crew"
Cons: "Delays kept getting longer. On the plane for three hours before takeoff. Seat very uncomfortable -- reclining function didn't work, and no extra space -- and had paid extra for a "comfort" seat."

Pros: "Frequent drinks, attentive stewards/stewardesses, good gluten free meal, comfortable seats smooth flight First checked bag is free."
Cons: "Seats were very slim - armrests were pressing on hips when trying to shift my bottom to change position. The 45 minute delay due to fog. No snacks - like nuts, pretzels, etc"

Pros: "The crew were wonderful."

Cons: "This was actually a Delta flight (code sharing). The airplane was very dirty and the seats were uncomfortably small. I am 5'3" petite lady so I can't imagine how terrible the flight must have been for others. The meal was awful but I don't expect anything these days."

Pros: "Not much to be honest. Which is a shame because I usually love the service from Virgin Atlantic."
Cons: "The TV system needed replacing. The controller was broken and the sound was terrible. Made my flight longer than needed."

Cons: "My luggage didn't arrive at my destination until 2 days after I did. And after I checked my luggage, a leather satchel was stolen from my suitcase. I reported the theft to Virgin Atlantic and requested a report nearly a week ago and have heard nothing back. I am usually careful about packing luggage, and did not think the leather satchel would attract a thief working for the airline, but I will not make that mistake again! DO NOT TRUST VIRGIN TO HANDLE LUGGAGE."

Pros: "It was a lot faster than originally predicted."
Cons: "The inflight entertainment system kept glitching and needed to be reset a few times"

Pros: "Attentive, friendly crew"
Cons: "Delay, small seats"

Pros: "Very friendly and professional staff. Clean cabin."
Cons: "Not the most comfortable seats. Dinner not very tasty."

Pros: "Food was great. Complimentary wine a nice touch."
Cons: "The leg room was so short. There would be no way to do the safe landing positions. and the head rest forces your head forward. Very uncomfortable."

Pros: "Great Service, comfortable seats, good choice of movies"
Cons: "Food...Does not encourage healthy eating...but I this is nothing our the ordinary for flights"

Pros: "Moderately comfortably. Attendants very accommodating. Boarding process was above average."
Cons: "Leg room insufficient. Entertainment screen was subpar."

Pros: "That I arrived safely; )"
Cons: "So little space"

Pros: "Food okay"
Cons: "I had to go and get food for my vegan friend. Seats were so tight I could hardly move or rest."

Cons: "Overall it was great! I would like to be able to be more detailed info about classical music selections, for example, Op, #, of the pieces. Also I wish to have more choices of foreign films."

Pros: "Cabin crew and entire experience was phenomenal. Cannot recommend Delta more!"
Cons: "Nothing"

Pros: "Crew was amazing"
Cons: "Food could have been better, seat was uncomfortable."

Pros: "Some of the crew members talked loudly in the galley all night long. Mostly gossiping and complaining. We had the last seats next to the galley, so it was frustrating to not have quiet and be able to sleep. This was a flight run by Delta for Air France."
Cons: "The food was horrible."

Pros: "The seat was comfortable"
Cons: "Food was quite bad"

Cons: "Noise in cabin unable to sleep"

Cons: "The flight from. JFK to Barcelona was delayed as well. Their computers were down in Atlanta. So everyone had to have their name hand typed into a computer when boarding. Then the pilot said that our bags are usually weighed and computerized for even distribution on the plane. That system was also down, so we sat on the runway waiting for that problem to be fixed. When we arrived at Barcelona, I unpacked and discovered a jacket and pants in my luggage were wet. The only place that could have happened was at JfK during their rain storm and the luggage weight issue."

Pros: "There were actual meals served on the flight. They were pretty good. Free movies available."
Cons: "There was one cranky flight attendant. The seats don’t recline quite enough to be able to sleep."

Pros: "Complimentary beverages."
Cons: "Chicken and pasta for dinner"

Cons: "N/a"

Pros: "Crew was ok"
Cons: "Plane boarded late, took off late, arrived late. Boarding was confusing and slow."

Pros: "Very nice stewardess on this plane. Seating was excellent."
Cons: "Crew was not apologetic after we missed connecting flight due to technical difficulties with their plane. I was re-routed to Barcelona and then a very budgetary Airlines to Athens which was ridiculously tight again with seating and flight was almost an hour late. Luggage didn't come until following day. And to top it off, I thought I would be flying with KLM on both legs!"

Pros: "Direct flight to Prague ; crew was very courteous and apologetic for being late"
Cons: "The seat could not recline (26F) and for a long overnight flight of 9 hrs it was very uncomfortable"

Cons: "Never told why we were delayed by more than 90 minutes"

Pros: "Nice crew, clean plane"
Cons: "Stuck in hot plane for an hour because of plane traffic. Not really deltas fault but c’mon"

Cons: "Paid extra for a seat that didn't have any extra leg room. The entertainment system was broken for the whole plane during the first 2 hours."

Pros: "The crew members were so kind and friendly. I actually did feel more at ease and made my journey more enjoyable. Specifically, was were traveling with guitars and they gave us no hesitation to board early in order to Stowe our instruments safely. They were very pleasant during serving and with requests. The offerings of movies and TV were excellent and extensive."
Cons: "The meal really wasnt very good. But the snacks and beverages we're quite good. Not sure if it is related but the check in/luggage drop process was quite slow."

Pros: "Nice and helpful crew, fast service."
Cons: "The food was not good, the breakfast was tiny. Who wants a sweet muffin for breakfast!?! It was a very shaky flight. We sat in the back rows which might have done things worse. Not comfortable at all."

Pros: "Great service. Smooth flight. Funny flight attendants. No issues boarding or deplaning."
Cons: "Food wasn’t great. What’s new?"

Pros: "Breakfast was quite good, rest of the food was maximum average like on the other Delta flights I flew on this travel."
Cons: "The seats in business class are horrible in flat bed mode. The crew did not pay much attention, was quite bored, not well organized, service was less than average. They forgot the coffee for breakfast although they had only to care for 8 people."

Pros: "The flight was very smooth and the landing also was very good. The selection of movie are plenty."

Pros: "Smooth flight; on time; easy check-in"
Cons: "Food was o.k., but not great"

Cons: "The crew was great and the flight came in early. I wish there was a better food selection."

Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"

Pros: "I have no complaints. Not on"

Cons: "My seat ,the distance to get to the gate, The wheelchair l No window The distance I had it walk to get to my seat I was told this was the row behind the break after the exit row. I was not I’ve been with you before and have not any of these problems No more"

Pros: "Friendly"
Cons: "Wouldn't let us check in til right before so our family was split all over the plane"

Pros: "I paid 60 bucks for an emergency row exit, take get some extra leg room and space so that I would be fresh when I arrived in Munich. However KLM allowed a passenger — who did not pay for the emergency row to sit next to me because he needed the extra space because he was a liarge man, and clearly didn’t fit very well in the economy seats. Thus I I lost all the extra space and actually would of preferred a regular economy seat. that would’ve been more preferential then paying $60 and getting less space than I would’ve had it in a regular economy. I understand the other passengers comfort was important and if that was the case he should’ve paid $60 as well."
Cons: "I did not get a choice of seat for the one and a half hour flight from Amsterdam to Munich and I sat in a middle row for the first time in 20 years."

Pros: "Timely, clean"
Cons: "A little chaotic at boarding time"

Pros: "Left on time and arrived early. Dinner quality was good Crew was very professional"
Cons: "Seats were uncomfortable."

Pros: "Everything escept the seat that was too small. I also had problems with the entertainment when trying to see movies."
Cons: "Seats too small ant could not watch Movies beacause the screen was defective."

Pros: "Personality and charm of the flight attendants made it an especially relaxing trip."

Pros: "Everything is good except our lunch as described below."
Cons: "They ran out of chicken breast in our lunch packages, so the stewardess went back to get it. After 10 minutes she still did not show up, we turned on the help light, and still no one came. Finally she passed by and we reminded her the 2 chicken breast lunch packs, she said : "Sorry, I've forgotten about them" and ran back to get them for us."

Cons: "Terrible baggage check and security lines (even Pre-Check!) at JFK Teeminal 1 (AirFrance)."

Cons: "None"

Pros: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
Cons: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."

Pros: "Space looked a bit cramped in business class but I was pleasantly surprised at the length of the flat bed and the additional foot well space once I'd reclined the seat."
Cons: "Need to fix the flickering lights in the JFK club lounge, the opposite of relaxing!"

Cons: "Price to get a little more space"

Pros: "Crew was very helpful."
Cons: "Food was terrible and check in can be more organized."

Pros: "I booked via Kayak using Virgin Atlantic shared out to Delta. Check was confusing as both airlines used different flight numbers. When I went to check in with Virgin Atlantic they told me to go to Delta. When I went to Delta they told me to go back to Virgin Atlantic. I wound up checking in with Virgin Atlantic. Everyone was very polite but check in was confusing. Everything else was wonderful. Cutomer service was great from beginning to end."
Cons: "Check in."

Pros: "Everything that British Airways tried to do to help us when Delta didn't want to take ownership for their screwups!"
Cons: "Not only did we miss our Delta connection but when Delta rebooked us on a British Airways flight they refused to help when British Airways could not access our tickets. they kept saying since it was Virigin Atlantic who we originally booked through that VA woulkd have to fix it, even thought Delta was the actual carrier and the ones that did the rebooking onto the British Airways flight"

Pros: "The amount of movies to watch"
Cons: "Seating not enough room, couldn't use the overhead lights for 7 1/2 hour flight. Ridiculous."

Pros: "Online check in was very good. Liked the ability​ to select free seats ahead of 24hr window. Liked being air side for the whole trip Detroit airport Terminal A was good. Free WiFi 50mb + awesome. Crew were friendly and efficient Will do this trip again."
Cons: "Seat always seem uncomfortable after 3hrs anywhere! And more leg room would always help. Food was OK liked the choice of 3 meals difficult to do quality food for 200+ but keep trying to improve"

Pros: "Crew was great. The video game quiz re knowledge of cities worldwide was entertaining and educational"

Pros: "I had a great seat (exit row) with lots of legroom. They provided a free breakfast, and it was actually pretty good. A few hours later i was hungry and tried to buy some food but the cabin crew just gave my another breakfast item. The flight arrived on time, and the luggage was delivered a few minutes after I arrived at the baggage area."
Cons: "Nothing. It was a very good experience."

Cons: "they charge 300$ extra for a 14 year old child and dont give any service for the payment, they say it is to bring the child on and off the plane even though he can travel alone and has done it many times with other air lines. drive the parents uo the wall, make them wait endless time, and then they comlaine that thay have no time tofor the child and leave him standing with out even letting him to seat with the other air lines a child of 12 can travel alone."

Pros: "Lots of great food n free new movies! Crew was polite and on top of their stuff :)"

Cons: "Seats were cramped, very uncomfortable."

Cons: "The gate for the connecting flight from NY to Rome wasn't posted at the terminal or available via the Delta aps. The Kayak AP didn't have it either. I found out late that it was practially at a different airport. With less than an hour I had to take a bus to a different terminal, walk through, exit onto the street, cross the street and walk down the block to a different terminal. Then I had to re-enter through security (where the line was wrapped back to the front doors). Had the flight not been delayed for mechanical issues I would have missed it. My flights were purchased through Delta. If Delta uses different airlines they should post gate information on their web sites."

Pros: "Flew in past no problem this trip seats were very close when person in front reclined his chair it touched my knees. Not enough leg room."
Cons: "Not enough leg room, knees hurt difficult to sleep. Also booked flight 3 months in advance so we could sit together as family. At gate they put my husband 20 rows separate from us. Surprised by this, I thought Delta was a better airline. Staff on plane was courteous and worked hard for entire trip."

Pros: "We were late leaving and missed our very tight connection at JFK. When we went to an agent we found we had been already rebooked on another flight through Detroit arriving 2.5 hours later than original. Our luggage was also rerouted to follow our flights and was there in Phoenix!"
Cons: "45 minutes is too tight a connection in JFK when you have to change terminals even if the flight were on time!"

Pros: "This Transavia Airlines is not good at all."
Cons: "Many things cheaper does mean better."

Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."

Pros: "Nice crew, good food."
Cons: "Both bathroom were not working in business class area."

Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."

Pros: "Flight and the crew!"
Cons: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"

Pros: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"

Pros: "Good for both."
Cons: "Bigger seats."

Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."

Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."

Pros: "Nothing!"
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."

Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."

Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."

Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."

Pros: "Crew was good"
Cons: "Food"

Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"

Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Cons: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."

Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"

Pros: "Crew was excellent -kind nice and very attentive"
Cons: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"

Pros: "Flying with KLM is a pleasure"

Pros: "Crew was great, very nice"
Cons: "Not enough legroom"

Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."

Pros: "kLM staff was great."

Pros: "I slept pretty much the whole time"

Pros: "The attendants took great care of us. Super smooth flight."

Pros: "Great"
Cons: "Great"

Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"

Pros: "Nice flight, nice crew, and a nice experience."

Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."

Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"

Pros: "Airlines issue"
Cons: "Profiling certain customers"

Pros: "Got to Amsterdam on time and everything was great including the staff"

Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"

Cons: "Two hours delay in the start."

Cons: "old plane, tight and uncomfortable"

Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Cons: "Nothing."

Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Pros: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Cons: "See above"

Pros: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Cons: "Nothing. This is filler text to meet the min. characters."

Pros: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Cons: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"

Pros: "delayed"

Cons: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"

Cons: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."

Pros: "KLM food and service are great"

Pros: "It was very comfortable"
Cons: "The crew was great"

Pros: "Short flight friendly crew"
Cons: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."

Pros: "...The transfer at JFK was terrible"

Pros: "In general, it was ok"
Cons: "Flight was delayed and because of this I missed my connection flight to Amsterdam"

Cons: "It's as tight as WOW airlines and they are out of business. Knees crashing into the seat in front of you. Fly first class or a different airline."

Pros: "The check in and boarding was easy. I imagine if you were only going to Iceland for vacation this airline would be fine- just remember to bring food on board- one of the very few airlines not to serve food on transatlantic flights-at least you do get one checked baggage allowance."
Cons: "It was my fault not to book my flight earlier with another airline. I have taken this trip several times and every airline I’ve taken previously uses newer planes and serves some food, Icelandair charges large fees for even snacks!The engine noise IN the plane was quite disturbingly loud."

Pros: "Seat a little hard."

Cons: "An included breakfast would have been appreciated."

Pros: "cheap"
Cons: "Being on time! Flight leaving from JFK was delayed by an hour, making my connection in Iceland very tight (had to run), and my checked bag did not make it on my 2nd flight. My checked bag did not make it to my destination for over 24 hours later."

Cons: "temperature in the airplane cabin was much too warm with too little air flow. Very uncomfortable."

Pros: "It was punctual"
Cons: "I was sitting in the middle seat"

Cons: "Seats were uncomfortable; no complimentary snacks."

Cons: "Seat uncomfortable"

Cons: "Seats in business class are uncomfortable. Passenger loading was abyssmal: no advantage -rather a disadvantage - to "boarding" first, the trurh is that we had to wait standing for a bus."

Pros: "Clean and pleasant"
Cons: "Poor food service."

Pros: "I love that the crew hands out water bottles as passengers board the plane. I also appreciated that during the drink service, one of the flight attendants not only gave me a drink but offered to refill my water bottle as well. I hate having to ask for water (especially because it usually comes in those tiny cups), and I also hate having to be dehydrated during my flight."

Pros: "Bottle of water at boarding"
Cons: "Crew from denver to Reykjavík were rude. My wife and I travel regularly for business and these girls were short, annoyed and just unprofessional. Couple that with the plane being abnormally hot (for the whole flight) it was pretty bad. I understand it must be hard to work in this industry, but these girls were just plain bad. Probably won’t fly Iceland Air again."

Pros: "Good leg room for an economy flight"

Cons: "on a five hour flight I expect to get a meal."

Pros: "The price."
Cons: "The room between rows and the very narrow seats. I’m a tiny person and I barely fit in the seat. I can’t imagine an average sized person managing for a long flight."

Pros: "We didn't crash"
Cons: "No food :( Was delayed, then had to switch planes out in the tarmac :( It was cold :("

Cons: "Food and alcohol and headphones weren't free. The movies were very old."

Pros: "The flight was fine, the crew was great. The only issue was it took almost 2 hours for our luggage to come out at Heathrow, the entire flight was waiting and there was no one from Icelandair to ask to neither did they send anyone to tell what the delay was."

Pros: "The crew, amenities, and service were great!"
Cons: "Didn't enjoy having to be transported to the train by bus in Reykjavik, since there wasn't a jet bridge connecting the departure level of the terminal to the plane."

Pros: "Clean and roomy flight! Good service."
Cons: "No snacks or drinks was surprised about this on an international flight."

Pros: "Good service. Good onboard entertainment. Good seats"
Cons: "I wish I had more leg room"

Pros: "NA"
Cons: "Although I paid for a confirmed seat and chose my seat 6 months in advance, when 24 hour check-in rolled around I was told I had been moved to standby and would thus only have a seat if there were any left once everyone else had checked in. I had to wait until I arrived at the airport the day of to even find out if I had a seat. There were only two left when I checked in, so I just barely got on the flight. I had originally chosen a seat next to a friend traveling with me in the middle of the cabin, in the end I got a seat in the very back of the plane- no room in the overhead bins since they were reserved for flight equipment, couldn't recline, and was right by the kitchen, so it was too noisy to sleep. When I called customer service to try to fix all of this, in the middle of explaining my problem (after waiting on hold for an hour) I was told to stop talking and that it was the rep's turn to talk. In addition to not getting my problem resolved, he hung up on me! Worst treatment I've ever received on an airpline, and I've flown thousands of times on dozens of airlines. Once this trip is over I am never flying Icelandic again!"

Pros: "The 2nd flight waited for the delayed flight from NY which was much appreciated."

Pros: "The crew was quick and kept us informed; the iPads were a pleasant surprise and a nice addition to a flight"
Cons: "No communication with passengers regarding delayed boarding and absolutely NO announcements to board. Everyone lined up and just waited until they started letting us through, so it didn't even matter what seat you got, it all depended on how close you were to the front of the line. Completely ridiculous. Keflavik Airport was too congested with no consideration given to pedestrian traffic while trying to board an entire plane. Massive jams."

Cons: "In flight entertainment systems did not work. Service came once very late into the flight. Our flight was delayed, and when we asked about our connecting, we were told over and over that the next flight was also delayed, but upon arrival we realized it was not... We missed our second flight and were rerouted through a much more efficient airline."

Pros: "I liked the idea of having a layover in Iceland."
Cons: "Really, this airline sets a new level of bad amongst a skyfull of many bad airlines. It's no longer worth the little money saved (very little) to fly on this airline."

Cons: "Leg room was very narrow. Only gave water but water was warm. Drinks are also warm and only gave 1 small cup. No free snacks."

Pros: "Cabin was new and spacious. Good free entertainment selection. Free checked bag."
Cons: "Flight was delayed two hours"

Pros: "Nice clean aircraft. Friendly crew"
Cons: "Food and drink not included"

Pros: "it was on time"
Cons: "you had to pay for everything...."

Pros: "quiet and clean.. no turbulence"

Cons: "I spend a lot of money on tickets and it seems like a glass of wine would be a nice gesture by the airline to say thanks for coming, we are glad you are here, relax."

Pros: "Excellent"

Cons: "I was very uncomfortable during my whole flight. The seats were extremely small and I could barely stretch my legs and I am a woman of average height and weight. The man next to me was taking up part of my seat as well, which again, wasn't his fault because the seats were child-sized. I was again unhappy with the lack of any sort of complimentary food. This was my 2nd flight with IceLand Air (Chicago to Rekjavik, Rekjavik to London) which is quite a long trip to go without being offered something."

Pros: "Loved the northern lights on the ceiling! Good legroom, friendly staff, and easy boarding."
Cons: "I wish there had been some way to charge my phone"

Pros: "The lighting of the interior of the plane was beautiful- very friendly, great service. Even saw volcanoes in the early morning during take-off"

Cons: "no food service, but I brought my own. no entertainment at the exit seat."

Pros: "Comfort of seats and friendliness of crew"
Cons: "No food served MThe USB port did not work coming back and going only one side of the speakers was working"

Cons: "My tv screen wasn't working even after an attendant restarted it for me :( other than that everything was fine!"

Pros: "I think someone from iceland air needs to review my above reviews and make some changes"

Cons: "No leg room"

Pros: "I loved every bit of it. The best value for money I have ever had on a flight."

Cons: "No water offered on this 3 hour flight."

Pros: "NOTHING"
Cons: "the staff was the worst i've ever encountered in my life. I spoke to three people at the airport and they were the nastiest people ever. they weren't helpful when they messed up not being able to take my service dog on the carrier even though I had reserved a seat for him. They literally told me "tough shit". I lost my flight and had to book a new flight that cost me $4k with Delta."

Cons: "Food was expensive and no meal provided"

Pros: "The plane was clean and comfortable, USB ports in the back of the seats was the greatest feature !! Boarding process went quickly and smoothly."

Pros: "Good Legroom"
Cons: "5 hour international flight with no meals or snacks. not even the yogurt was free."

Cons: "Iceland airlines lost our baby car seat and stroller. We are still waiting for them, although they should be here today. . Also there was not enough beverage service on either flight."

Pros: "On-time departures, smooth connections. The TV screen at my seat didn't work but the flight was not full so the crew let me move to a seat where the TV worked. Two checked bags included in the regular Economy fare is always a plus!"

Pros: "Boarding"
Cons: "Small plqne"

Pros: "See below"
Cons: "US Storm response exposed problems. Italian operation only open for minimal hours, British web site would not accept US phone number For contact ( despite provision to do so). US 24 x 7 800#. Responsive and helpful after several frustrating hours attempting to deal with cancilation/rebooking issues in Italy and UK"

Cons: "The flight was extremely delayed. The staff at the Chicago airport acted arrogantly when addressing passengers. A $12 voucher was issued however there were only 3 places open at that time and not only were they very far away from the gate, but the lines quickly grew to be longer than many passengers were willing to wait. Beyond this, when passengers did go to ask for an update they were quickly forced to take a voucher instead of any information and if they tried to refuse it on account of the extremely long lines, the phrase "go get something to eat and relax. We are giving you this voucher." was repeated until the passenger gave up and relented. I then was met by a team of flight attendants who were as annoyed as we were, and not only did they announce the fact that they were "as annoyed as we were" but that we should remember that and not take it out on them. The request to not "take it out on the crew" was made at least 4 times during the flight, including upon landing in a way that made it seem as though the passengers were children in need of reprimand. This treatment made an already uncomfortable delay much worse. Beyond this, I was extremely disappointed to find that my flight on British Airways was being flown by American Airlines without being advertised. I have not flown with AA since my last poor experience on an international flight with them, and I am sad to say that due to this experience I will not be choosing to fly British Airways unless I can be sure there will not be a flight with American Airlines."

Pros: "The service on board was great."
Cons: "British airways need to clean their aircraft inside. Small dirty details but overall was good."

Pros: "Flight attendants helpfulness. the entertainment accessibility and variety"
Cons: "the seat condition. Failure to communicate seat conditions. The food was OK."

Pros: "we were stranded in aberdeen due to flooding and were to miss our connection to vietnam. we were expecting the worst when we called BA but the service representative could not have been more helpful or efficient. she had us booked in the next couple of days all the way to our door. she was positive and we could tell she really cared about our plight."
Cons: "cramped seats, but that is cattle all over"

Pros: "Left on time, toilets clean, good food and drink service, comfortable flight."
Cons: "Plane was moving and luggage holders above our heads were still open, the safety demonstration didn't come on as the entertainment system didn't work."

Pros: "I have flown British Airways in the past and have found it to be very good. This time, I felt cramped. No place to put my luggage. Uncomfortable during the entire flight. The food was okay and the service was very good."

Cons: "These long haul flights are getting more and more cramped."

Pros: "Friendly flight attendants"

Cons: "Seat space was too small for an international flight. Meals seemed VERY cheap and low quality and left me hungry still. Touch screens on monitors did not work. Headphones for monitors did not work well either. Luggage was lost for 3 days with no contact on status updates. Overall not a good experience, would much rather fly with another airline for my next international flight. I fly internationally very frequently and this was the worst experience I've had so far."

Pros: "However im still missing my checked luggage."

Pros: "They were not stingy about alcohol."
Cons: "I had called the airline ahead of time for a bassinet seat. On 31st Dec not so many people fly with babies. There were only 2 babies including mine, but they still had just one bassinet seat and one high chair. The high chair was a ridiculous option. Very uncomfortable for an infant. In spite of calling and requesting ahead of time, no bassinet seat. I have traveled in other airlines and they have been far more accommodating. Seats were very uncomfortable and service was very poor. Coffee/tea served was not hot. So overall very bad experience and I am possibly never taking BA again."

Pros: "The directness of the flight, and being able to watch the monitors to track the trip! The flight was on-time and we got swiftly on and off the aircraft."
Cons: "There was a family behind me working out their issues loudly speaking to each other across the aisle and over my seat. I wish the flight attendants has regulated them a bit more, but I understand that they're busy attending to passengers as a whole!"

Pros: "Departure was on time and the crew members were exceptional."
Cons: "There was nothing about this trip not to like."

Cons: "The entertainment screen didn't work"

Pros: "Everything went without a hitch!"

Pros: "I appreciated the quality and curtsey of the attendants and the overall class that is their national characteristic. the meals were pleasant, the complimentary beverage selection was superb, and the aircraft amenities up to the best standards, even in coach."

Pros: "Very cramped and terrible food. Entertainment was very limited much better on other airlines."

Pros: "Everything was as good as I could hope for on an economy flight."

Cons: "Food was appalling. One male attendant showed no interest in the passengers, actually seemed very bored with us all"

Pros: "I loved the personal entertainment screen and the USB port, it made the flight go by so much faster!!"

Pros: "The boarding attendant almost made me miss the flight over what I had already confirmed I.e traveling using an extension to a green card. Coaching needed on the topic."

Pros: "Wow, if I was treated this well in coach I cannot imagine what business and first class are like. Excellent flight and service."

Pros: "Everything was awesome."

Pros: "Timings"
Cons: "Menu"

Pros: "The food was pretty bad, not what I am used to with British Airways."

Cons: "After everyone was boarded in the plane, the pilot announced that a fuel pump was broken and that they would try to fix it. 2 and half hours later, the pilot announced they couldn't fix it and that a new one would have to come from London to San Francisco to replace it (as if the only place to get decent plane parts was London)!!!! The plane was rescheduled to fly the next day at 18.00. It didn't actually leave until after midnight, causing us to miss our connecting flights not just once, but again the next day. Communication by British Airways about what was going on and when we could expect to fly was awful throughout, and their customer service was worse than abysmal. I will avoid flying BA in the future."

Cons: "the man from the crew. he was mean"

Pros: "A packed flight with some very rude customers who were dealt with very professionally by the staff"
Cons: "Flight was delayed by over an hour due to a late arriving flight. Missed our original connecting flight"

Pros: "Flight crew was outatanding, service was a huge step above domestic flights! Seattle gate supervisor insisted I check my carry on bag, after I had carefully measured it and my backpack to make sure I could carry both on. She assured me one of my bags would get taken in London before our connecting flight., and then I might never see it again. She wouldn't hear of measuring the backpack. Which was apparently the problem. When I got to London, my backpack was in fact tagged as being acceptable size! Fortunately, the rest of British Airways staff have their act together and one person didn't ruin an otherwise great experience."

Pros: "-good food -nice crew -good movies"
Cons: "-little space in the economy cabin comapared to other airlines; -not much diversity for music"

Pros: "Other than it being too warm, all else was excellent."
Cons: "It was uncomfortably warm, many complaints from other passengers, never improved."

Pros: "The meals were great and the leg room was nicer than expected"

Pros: "It's a huge sardine can with smaller seats than the A320. More people means frustrated staff. Overhead luggage space is severely reduced. Makes me wish I was on a DC-9."
Cons: "Staff spoke amongst each other in a different language. Saw staff picking teeth, picking nose,joking and laughing while we were cattle in their way. I must endure a return flight but it will be my last A380 flight."

Pros: "Airbus 380 is just a larger sardine can. BA fills it as much as possible, little room. Food was so and so, arrived half frozen.... BA has gone down from what it used to be."

Pros: "The crew was lovely and the food options were good. I love that the flight included free drinks and food."
Cons: "We had three seats in and a row. One of the seats was missing a cushion which made it very uncomfortable for the entire flight."

Cons: "Too short time for connecting flight resulted in missing my connection. BA decided to try a new software system on a high travel date which resulted in an hour delay. Many passengers missed their connecting flights."

Pros: "The crew was very nice and helpful, the movie selection was nice, and the flight was comfortable."
Cons: "The food left room for improvement, as did the boarding procedures."

Pros: "nothing"
Cons: "sets it was very small"

Pros: "Served veg food as requested by me"
Cons: "Eating non veg food by compass enter very closely If possible create a vegetarians zone"

Pros: "The flights were on time, boarding proceeded with no glitches, enterteinment was great and the crew very attentive."
Cons: "security process was slow because they did not have enough people"

Pros: "Airbus 380"

Pros: "empty seat next to mine good entertainment system Food wasn't horrible"
Cons: "As always, ended up with an AA plane. Seats were weirdly short. Seatbelt was too short to allow me to comfortably lie down in the empty seat next to mine Not nearly enough water - they didn't come through at all between dinner and breakfast"

Pros: "Attentive crew!"
Cons: "The food selection is just horrid."

Cons: "The flight was delayed by 3 hours due to maintenance issues due to which my international connecting flight in London was missed. We were given meal vouchers 15 minutes before the plane was ready for boarding and by then, all the restaurants had already closed at Chicago airport. So we were forced to either not eat anything, or use the vouchers at 1 restaurant that was on the brink of shutting, that could not provide any food, but provided some drinks and packets of chips only."

Pros: "Legroom good, entertainment system had a vast choice of films, TV and music, food tasty. Seats very comfortable. Very pleasantly surprised."

Cons: "Service was infrequent and not enough water to passengers on a long flight"

Cons: "Had to turn around and land in Chicago because of presumed medical emaergency, which did not appear that urgent. Missed connecting flights"

Pros: "even though i forgot to order my vegan meal the staff prepared a salad for me to enjoy"