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No delays. Efficient service. Comfortable seats and able to sleep easily.

N/a

Based on the way that I wa treated, I am unable to find anything that I did like.

Unprofessional, lack of manners. Customer service for tap is awful.

The crew came round with bottled water multiple times during the trip and even after taking off 15 min late, we still landed 30 mins early and the luggage came out quickly.

The meal before landing consisted of nothing but the worst ham sandwich I've ever had the mis-fortune to be served: reminiscent of Bulgarian Airlines in the 80's.

No real complaints. Pretty decent international coach service. This was a code share on United. Vegetarian meal exceeded my rather low expectations. Entertainment was top notch... plenty of movies to choose from.

My only critique is that the crew could have been a lot friendlier. I am always very pleasant to the crew and expect the same in return.

Gate area was cramped and a little chaotic

Comfortable seats and boarding was quick.

No air control when we got hot, the stewardess was too efficient and kept taking our drinks, you have to pay for food and teh in flight movie wasn't over by the time the flight was over so I didn't get ro see the whole movie.

The inside of the plane felt 50 years old. Completely uncomfortable.

United made this a very comfortable flight! Boarding was quick, flight attendants (especially Adrian!) were very kind and went out of their way to make sure passengers were comfortable. I will definitely fly United for future international flights!

Lunch served before 11am EST, right after snack and drink service.

Free dinner in lounge before flight; fully reclining seats; pleasant staff

Food okay

I had to go and get food for my vegan friend. Seats were so tight I could hardly move or rest.

The service in Lester b Pearson airport was unprofessional and sub standard by your employee Manija Anwarzada and her shift workers. They did not help me when I missed my flight to Pittsburgh because of our late arrival from Frankfurt. She and the others were not there to assist and help stranded passengers. In fact a couple of the staff were on cell phones and not helping passengers. She finally told us we had to go downstairs to the hall since her counter was closing. After traveling from Algiers to Frankfurt then on to Canada it was a terrible way to end the day. These emoyess made a very long day even longer. I will never fly Air Canada again. I will say once I got through customs there were more professional people who did at least get me a hotel room. Your employee has left a very bad taste in my mouth for Air Canada!

Not much

We paid cash for business class seats on this flight and they were terrible seats. They were NOT business class, they did not recline and there was no leg room. Nothing offered to drink upon boarding. All they did was take economy class seats, three wide, and put a thing on the middle seat to hold drinks. It was terrible and we will avoid Lufthansa in the future, and we travel a lot.

The flight left 2.5h late but met expectations. The accrual flight was mostly fine. The Friday caused many problems

The delay caused many to miss my connection resulting in 2 additional flights and 7 more hours to reach my destination. Given that, it was not surprising that they lost my bag and took a full 5 days to recover it, severely complicating and nearly ruining my trip

Good crew

Changed plane at last minute to old 777-300, uncomfortable seat did not lie flat, food very average!

On time - great crew - smooth flight

Not a lot of legroom and on return journey my entertainment screen would not work

food made me sick, the seat wouldn't move back, the screen for the "entertainment" was out of focus

cheap(?)

everything - absolutely no frills

The food was good, the service was excellent, and we had achance to sleep.

Nothing

Never going on an American airline again!

Flight left on time and boarding was fast.

The bathroom was disgusting, with puddles and papers all over the floor, the carpets around the seats were dingy, an there was garbage around the plane.

Nice crew, food was good. 2.5 hour flight, so entertainment is not valid for this review.

However, the boarding was absolutely atrocious. They had two Dutch attendants dealing with a fully booked Airbus flight. I arrived at 11 AM and did not get to the front of the line until 1 PM. They actually had to take off later, as in, push the flight later, because of their inability to bring someone else to the check-in counter to help with boarding. For the Dutch and their famous understanding of efficiency and staying ahead of the curve, this was both frustrating and not understandable. Not really TAP's fault...

Boarding fast

Old plane. Floor lighting was duct tapped down... Very surprised to see. Nice that food was provided on a short flight but bread was ice cold and hard.

Flight crew

Older tv screens on seats with fewer choices in movies

Friendly, efficient staff. Very comfortable seats with lots of room. Food good.

Boarded about an hr. Late with no notice that it was delayed and NO chairs set out at the gate!

Movies on-demand over WIFI from smart phone using the United app. Friendly staff. Flight left late but landed on-time.

Older airplane. In-seat entertainment not working (technical issue). Dinner was disappointing - one piece of chicken had an off taste, and the salad (quinoa?) had an odd mix of flavors.

Nothing

Delayed, No food

The crew was excellent, never heard a negative comment. Helpful and courteous. Flight was delayed from Amsterdam, but did not cause a problem with our connection at Iceland.

Very crowded and disorganized at Amsterdam. More of an issue with both airports lack of people capacity than Icelandair operations.

I like the route going through Reykjavik so that we can avoid New York and Chicago connections.

No food servedl

nothing

My ticket was cancelled at the time I was standing in front of the airline counter to check my bag. I was so furious. The airline did not help me at ALL. In fact, they offer me to buy a brand new ticket at a new price!!!!!! I ended up re-bought the ticket from United airline as my husband has United card (chase) and we ended up paying over 1900 for the ticket that should have been about $911. The priceline number is not helping. I have trip insurance but no. nothing worked. I will never fly Virgin Atlantic again.

I loved wine and whiskey. Blanket and blindfolds, headphones helped me sleep. Care packet with toothbrush came in handy.

The Sears were tight and thin. I felt pushes from behind. I could not recline the seat enough. I didn't get a window seat, which is my favorite.