Pros: "ive been emailing spirit for two weeks now about getting a refund/credit."
Cons: "if they actually responded."
Pros: "I did not receive credit from Spirit Airlines for the reason of Covid-19"
Pros: "Very tired trip. Nothing I like."
Pros: "The modern planes and on time arrival and departure."
Cons: "Unfriendly check-in staff, unpleasant crew members and pokey seats. Having to pay for water on a 3.5 hour flight took cheapness to a new low. My first experience with Spirit Airlines will probably be my last."
Pros: "I wish there were more snacks for domestic flights"
Cons: "Food amenities"
Pros: "Got to our destination quickly"
Cons: "I'm 6 feet tall. No leg room with spirit."
Cons: "Baggage claim took WAY too long"
Cons: "Take off on time. Clean air craft, landding was nice and proffessional.7/10. Good"
Cons: "Spirit isn’t an airline for frequent travelers. The aircraft is always delayed to depart due to beionh last in line after reputable airlines, files the have check in counters in popular airports or located on bottom levels, not accommodating for travelers that missed flights, and last but not least their luggage weight requirements are extremely low compared to all other airlines. The normal requirement is 50lbs and Spirit is 40 so one checked bag is $70. By the time you pay for every single detail you could be on a Delta Airline with complementary Biscotti and water!"
Pros: "Flight on time. Flight attendants"
Cons: "I was waiting patiently in line to check my luggage and after 15 minutes the employee announced boarding passes are needed before you check-in your luggage. I thought I could check-in and check baggage at the desk at the same time. I had to get out of line at this point. Not very happy about it. There should be signs at the entrance of the check-in line that boarding passes are needed."
Cons: "That u have to pay for carry on even if is an small bag"
Pros: "Boarding was easy"
Cons: "Not roomy, on the returning flight the person behind me kicked my chair the entire flight on top of being surrounded by children on the flight there and back. They should at least let you know you're surrounded by crying babies I would have never booked or paid more to not sit around it. I understand people have to travel with kids but it was my only vacation wouldn't fly spirit again. On top of I called spirit airlines to help extend my flight and the guy couldnt/wouldn't help me told me to check online, but their system that day was not cooperating"
Pros: "Spirit has gotten better with their customer service. Via email, not by phone."
Cons: "The flight options need to better"
Cons: "I'm not sure how it's legal that spirit doesn't include the exit tax for a country when every single other airline does include it in their KAYAK posted price. There is literally a tax window in San Pedro Sulu, Honduras that says for "spirit airlines passengers" charging $47 per person that my family of 5 had to pay to get out of honduras. Continental would have been cheaper. The exit tax for a country is a required tax. Why is the tax included in the KAYAK posted continental price but not spirit? Only spirit airlines passengers had to pay it. That's messed up. Kayak should be more aware that prices they list aren't truly accurate as all the required taxes were not included. I'm not talking about baggage fees or meal fees or seat selection fees which aren't required if you don't want to pay it, I'm talking about a required tax to get back on the plane."
Pros: "I liked everything"
Cons: "My luggage price was high"
Cons: "No water for free"
Cons: "Baggage policy is a rip off"
Pros: "Quick boarding"
Cons: "Flight delayed, no agent at gate and no mark of the delayed flight at the gate until minutes before boarding"
Cons: "Flight was 2 hours late. Outrageous baggage fee"
Cons: "First of all they charge ridiculous fees for luggage seat selection and more. Then they forced me to check my carry on sized suitcase. Not only did I have to inconveniently check my bag but when I got home I noticed quite a few items missing from my luggage. I filed a complaint as soon as I noticed and no one responded to me. Then I called and they told me to call both airports. Each airport (both spirit airline employees) told me to call the other airport. Not only can they "not" help me but not a single person apologized or tried to be accommodating that one or more of their employees is stealing from their passengers. At least an apology and a "we are going to get this taken care of" sense of mentality could be reciprocated to me. Not only this but the seats are extremely uncomfortable and delayed take off time."
Cons: "Both flights to and from were delayed. I guess you get what you pay for. Sad."
Cons: "Luggage Charges are outrageous"
Pros: "Very bad"
Pros: "The seats were already reserved"
Cons: "The plane was 3 hours late and I received a email , and signed up for a text. The seats are super tight and nothing at all included. If you are looking for a super fast trip and with no luggage this is the airline for you. Not a family friendly airline , luck the kids did not go with us,"
Cons: "It's too bad. When I buy the ticket you must showing them. I never know about that. Why I need pay over$50 a small baggage?"
Cons: "2+ hours delayed, freezing plane & attendants refused to turn down AC, children were out of control with no help from attendants calming them down while people were trying to sleep during the 1am flight"
Pros: "The price of the ticket"
Cons: "Flight delays and cancellations; they have no value for clients' time. Baggage charges is almost like extortion The process is completely dehumanized; they (staff) speak to you like brainless robots."
Pros: "The price"
Cons: "Baggage policy and flight delay!"
Cons: "Seemed like a new plane, but the seats were extremely uncomfortable because they had no cushion for your back."
Pros: "absolutely NOTHING"
Cons: "hidden in basement, ripoff on baggage $109 for 1 carry and 1 checked, then remove 5lbs from checked to reduce wt.then delayed 3 hr"
Pros: "Attendants on plane and at gate counter were good in the turmoil"
Cons: "Flight coming and going we're delayed several hours including the first flight of the day.....how does that happen with perfect weather? Suitcase was lost on return trip and after 3 days finally was sent delivered to destination airport for pick up. They would deliver it to home but could not give a specific time, worse then the cable company so just will pick it up directly. Also the customer service folks in the baggage area speak very little English, have no customer skills and And frankly have no understanding of how their processes work. Also with the delay notification to email received over 1000 email notifications... must be a system glitch in their system. Will never use this airline again in life!"
Pros: "Got to my destination"
Cons: "All the extra fees. Carry on, seat assignment. I choose not to pay for seat assignment so I was in the very back row"
Pros: "The flight captain reported the reason for the delay before we took off."
Cons: "My boarding pass had a outdated boarding time. It read 9:10. The emails had us leaving at 11:12. The confusion made me think I was going to miss my flight wading through security. I got to the gate to find out the plane had not even arrived yet."
Cons: "Delayed and changed time."
Pros: "I am usually able to find something positive about an experience and have traveled much so I understand that some things come up with air travel that cannot be helped. But, there is nothing positive to report."
Cons: "From the delay in Houston on 6/15 on our outbound flight to the delay on 6/18 on our return flight, customer service was poor and Spirit Airline employees - whether at the airport or on t he other end of the 1 -800 number - were not articulate, did not communicate effectively nor did they seem to care about their customers concerns or comfort. You might want to rethink what you could offer to your customers in the event of a delay, esp one that is not weather related. Offering something as simple as a free bottle of water & bag of pretzels to everyone once on board, could go a long way to thanking everyone for their wait. As well, your seats are too close together for comfort. I will not be flying on Spirit Airlines again which is a shame as I have a niece & family in Miami to whom I plan to travel to see."
Cons: "Boarding was delayed over two hours. Once we boarded we were delayed another 30 minutes or so due to "mechanical issues". Additionally I received about 6 emails from Spirit telling me that the departure time has changed. Also the seats do not recline and are very uncomfortable. The only time you should ever even consider flying spirit is if you can get a really good deal. Otherwise, the hassle is not worth it."
Pros: "Nothing, the seats are too small number cannot recline. No entertainment, in fact it was really poor. All the booking machines were down now have to queue so long for the only staff. So horrible."
Cons: "I got over 100 emails stating that the flight is delayed every other minute"
Pros: "I was suppose to flight at 955pm and my flight kept on canceling.. I waited until 1130pm so they could tell me that the flight was cancelled until the next day at 955pm. I had to wait an entire day so I could flight again I had to pay for my own hotel.. I will never flight on this airline again.."
Cons: "They overcharge for EVERYTHING! The seats suck. They changed our flight time back and forth 12 times. Overall a terrible expirence. Do not recommend to anyone. Will never fly with spirit again."
Pros: "The only good thing is check-in at the kiosk but the charges for a carry on it totally outrageous."
Cons: "The Charges of the carry on $59.00 I think that it is totally outrageous, your company don't touch the carry on and charges that amount because I am not a member, that is using the price to force us to join as a member, and The prices for your snacks unbelievable, not even water is for free and as long as I can stay away from your Spirit Airline I will ."
Cons: "Flight was delayed!!! Attendants very nonchalant!!"
Pros: "I liked that the wing said Howdy."
Cons: "Spirit is the absolute WORST airline on the market. The seats are so tiny, the airline attendants were incredibly rude. My flight home was canceled after they made us wait on the airplane for over 3 hours. They did not tell us what had happened or give us any kind of update during the time period. The flight was canceled and they were extremely unhelpful. I ended up purchasing a ticket through JetBlue to get home finally. I will NEVER fly Spirit again. You should be ashamed to work for this company."
Cons: "Airline representatives were rude"
Cons: "In addition to one hour delay that created so much inconvenience, the performance of the flight attendants were not acceptable. Non of them checked the security aspects of the flight before departure including seat belts or not letting people keep their back packs between the legs instead of putting them under the seat. Furthermore, my seat was beside a person who needed two seats instead of one seat and all the time during fligt I was in an extreme discomfort. I talked to the flight attendants and asked them if possible to give me another seat but they were not willing to help much.Totally I am really disappointed with boarding+comfort and the crew. I will definitely try my best not to fly with Spirit airlines anymore."
Pros: "Flight late. The babbage carousel malfunctioned. Took forever"
Cons: "Flight canceled. Never notified & not refunded."
Pros: "Nothing at all."
Cons: "$57 for carry-on. $50 for check in bag. $10 to choose a seat or pick a random seat for free. This is ridiculous. I will never ever ever fly with Spirit. Leg space sucks for tall people like myself. Spirit doesn't offer drinks or snacks for free. I know other airlines that do. This trip was last minute and I had no choice to book."