Pros: "The flight from EWR to MSP was extremely quiet. No loud engine noises."
Cons: "We were vert disappointed at the Newark Airport - the Delta Club was closed and there had been no notification prior to arriving at the airport. I certainly missed that early morning coffee."
Pros: "Very spacious."
Cons: "N/A"
Cons: "No option to watch movies"
Cons: "They were delayed. They wouldn't let us keep our checked sized bags which slowed us down even more. Our next flight left without us while we were waiting for a gate to open so we could get off the plane. There were no more flights so we had to fly to an alternate city and rent a car to get home."
Cons: "An officious crew who said they had a 'seat belt detector' to tell if people's seatbelts were fastened. A late flight... with lies about the reason for the delay."
Cons: "Issues with connecting flights so had to sit in different place, seat was broken"
Pros: "Flight attendants were great! We had rough weather for the entire flight, and they handled everything great"
Cons: "N/A"
Pros: "Yeah...spacious leg rooms."
Cons: "Too bumpy landing at Jackson."
Pros: "Amazing crew & comfortable seats."
Pros: "Crew was excellent, pilots informative, and a very smooth and on time departure and arrival!"
Cons: "Sitting in the last row where my seat didn’t recline and it was loud and no window. It was claustrophobic!"
Cons: "To many screaming kids"
Pros: "Nothing"
Cons: "Nothing worked. Charging station. Tv. They charge for everything. Customer service is poor. I get Way more for my money flying a budget airline!"
Pros: "Boarding was quick Flight experience was good"
Cons: "Leg space was less Take off got delayed"
Pros: "Landed safely."
Cons: "Late departure. Almost missed connection. Even though we planned a decent amount of time between flights. Always something causing delays when we leave from Newark."
Pros: "Cheap price"
Cons: "no vegetarian food in flight, the layover for connecting flight was not sufficient,"
Cons: "Boarding issues cause delay after plane had to be replaced People were double booked Then land awaited on tarmac because of no ground crew Caused me to miss my next flight"
Cons: "1/12 hours late had to change out equipment"
Pros: "Air crew was excellent"
Cons: "Our flight was changed/delayed because of smoke detector problems!! We lost a whole day on the trip and we are very upset"
Pros: "Couldn't recline as I was in the emergency exit row but I had some extra room with no seat next to me so that was nice"
Cons: "Couldn't recline in my emergency exit row"
Pros: "I've always wanted to go to all five Manhattan boroughs in one day. Thanks to Delta, that happened."
Cons: "The plane broke down as we were about to take off. Delta rebooked everyone on to new flights because it was pretty obvious that plane was not going to be fixed in time. The crew did their best given the situation. The situation was absolute bs though - we had to take a cab to JFK for our new flight and do the whole security thing again and all that annoying stuff. Thanks for wasting 8 hours of my life, Delta."
Pros: "Flight team were wonderful!"
Pros: "Nice flight and good staff and service"
Cons: "the short connection screwed me"
Pros: "Check in was easy through their app. Also very quick lines to drop off bags. Crew was very nice and respectful"
Cons: "Seat are a little bit too close together. But overall very comfortable"
Pros: "The boarding didn’t take long at all. The staff and crew were very pleasant and polite. Everything was done in a timely manner."
Cons: "Well you get what you pay for so I’m not really complaining here. The economy seating was a bit cramped. I’m 6 foot and it was not comfortable for me. I can only imagine how it eould be for people taller and bigger than me. Flight was too short for meas. Snacks were good though."
Cons: "No check in to Minsk from Paris"
Pros: "Everything"
Cons: "Good"
Pros: "I liked the plane being on time & a smooth flight. The crew was great too."
Cons: "N/A"
Pros: "I flew with Delta"
Cons: "Your information was Aeroméxico"
Pros: "once we left Ewr everything went smooth"
Cons: "Late taking off. had to hurry to catch final leg"
Pros: "Tv on flight"
Cons: "Flight attendant skipped me for drinks"
Pros: "I liked: After check-in, I was given luggage sticker and told that luggage will be collected in Hyderabad which is my last destination, same was printed the sticker."
Cons: "I didn't like: While transition from Mumbai to Hyderabad, i was told to collect the luggage in Mumbai and check-in again which made so worried and confused."
Cons: "Flight was delayed an hour"
Cons: "Super small plane"
Pros: "The flight was quick, safe, and the crew was courteous and attentive."
Cons: "Nothing."
Pros: "Both flights landed early. Flight attendants were excellent and very helpful."
Cons: "Small plane to Minneapolis with one bathroom and the flight to sna didn't have my request for a gluten free meal."
Pros: "There were pretzels. Wifi but I brought my own entertainment."
Pros: "Crew was very friendly. Embarked and disembarked quickly. Flight arrived early"
Pros: "After 4 delayed and missed flights they did put me in a motel"
Cons: "Trying to make arrangements and being on hold for 30 to 53 minutes several times all while trying to second guess flights. Not being allowed on a flight after being bumped several times because only 1st class seats were available . Sprinting through the airport with all luggage only to be told I couldon't not board even though the flight did not leave for 5 more minutes"
Pros: "The staff communicated what was going on"
Cons: "Our plane had mechanical problems and never left. I thought they would bring another plane in for us, but they never did. After 8 hours of waiting, we decided to cancel our trip and go home."
Cons: "Everything was great"
Pros: "lte leaving Houston, cancelled flight back from Atlanta, reset to 3 hrs later, wound up leaving 12 hrs later."
Cons: "Flight was delayed indefinitely. Delta supposedly booked me on united flight but made an error."
Pros: "First class stewardess was excellent."
Pros: "The airplane"
Cons: "Poor food"
Pros: "the crew was amazing. Seats needs to be more comfortable."
Cons: "seat needs to be more comfortable."
Cons: "there was no social distancing"
Pros: "Everything was amazing"
Cons: "More snack options"
Pros: "Nothing. It’s a terrible airline. Seriously, don’t book with them unless you’re desperate or you want to have an anxiety attack."
Cons: "American isn’t my preferred airline for obvious reasons (delays, notoriously bad service, old planes, and a lack of amenities like WiFi and tv’s), but now I’ll never spend my money with them again. They took me off an already delayed flight after I’d already boarded to examine my smart bag. I know that lithium batteries can’t be taken in the underbelly of the plane and I knew my bag would likely be checked at the gate (why I removed the battery and left it at home in the first place). When they asked me if I had a lithium battery in my bag I said “no.” They then gate checked the bag and allowed me on the plane. After everyone had been boarded (half an hour after we’d been scheduled to take off) they then called my name out on the speaker. I had to then de-board the plane and re-explain to staff that there was no lithium battery in my bag. The staff didn’t believe me citing the infallible logic: “there are ports so there’s a battery.” I told them again and again that the battery had been removed and the charging ports—while there—were inert as they weren’t attached to the battery. STILL, I had to remove all of my clothes from the bag, and open every single compartment (of which there were many) for them to allow me to get back onto the plane. They were telling me that they might have to “rebook the flight” if my bag couldn’t get on. I don’t think I need to explain how agitated/terrified that made me."
Pros: "The crew was really good. The flight had no issues. I was pleased."
Pros: "I pay $30 more for my bags"
Cons: "I pay $30 more for my bags,"
Cons: "Phoenix airport is horrible for on time departures. Always."
Cons: "Nice crew. Nice flight. Wish there was a bit more legroom"
Pros: "Great first class cabin crew."
Cons: "My flight time was changed because the crew was not on time. Then it was changed back after everyone had already made accommodations for their connections, me included."
Cons: "I was annoyed when I was told I would have to check my carry on because there was no more room in the overhead compartments. Then as I was walking down the aisle to get to my seat I saw a lot of room in the overheads."
Cons: "Service was excellent"
Pros: "Flight left on time. Pilot had a sense of humor."
Cons: "Entertainment seemed canned"
Pros: "I like that I made it home alive."
Cons: "Everything about Departing and arriving was a Poor experience. I might not be using this particular airline again. 4 Airlines now on my list of do not use."
Pros: "No need to drive from OKC!!!"
Pros: "nothing"
Cons: "Flight crew was an hour late to the flight, whereas customers were waiting for far longer than that."
Pros: "Fast and easy service"
Cons: "In 2 weeks, my husband and I had 4 flights with American and none of them went as planned. We endured flight cancellation, incomplete rebooking with another airline, rude customer service agents, multiple flight delays as well as multiple day lost luggage. Finally, it cost $2K more to get to my destination. Obviously not flying American again."
Pros: "Entertainment streaming was decent."
Pros: "Staff very professional, everything else went as planned. That's all one needs."
Cons: "We had a hard time hearing (clarity of speech) announcements over the intercom at the gate & on the plains (specially when the captain spoke). Nothing life threatening, but wouldn't want to miss something important."
Pros: "Got me to where I'm going safely. Crew was nice."
Cons: "Flying is painful"
Cons: "The cabin was very warm and almost unbearable. The flight attendant for the first class section was very rude."
Pros: "The flight left on time - I do appreciate that."
Cons: "We were forced to check our Uppababy Vista stroller at EWR departures that we hoped to check at the gate. Needless to say this made it difficult to get our toddler through security. At baggage claim only half our stroller was there - they had disconnected the seat from the wheels. Luckily we spotted what looked like a similar frame to ours at the gate when we landed. It then took another forty minutes for the baggage claim office person to go through security, to the arrival gate and back to baggage claim."
Pros: "The pilot did a great job flying. Very smooth."
Cons: "The flight attendants were pretty mean and just overall dissatisfied. Apparently we had community water to share? Everyone gets water from the same bottle?? Too strange."
Cons: "No personal space or legroom. Uncomfortable seats."
Pros: "Nothing"
Cons: "Flight delayed but the airline "autorouted" off my flight without informing me. I ran across the airport in Charlotte with my 2 small kids to find my original flight still there and I was kicked off of it. Irate and beyond bothered I got nothing but I'm sorry and you can get another flight in over an hour. So my small children and I will not arrive beyond dinner and bedtime. Unacceptable."
Pros: "Great attendants. Easy ride. Easy take off, easy landing."
Cons: "We departed late due to something going on in the runway. No free wifi option."
Pros: "Friendliness of flight crew; entertainment choices."
Cons: "Food was poor for first class."
Pros: "The flight arrived early which was nice. But that's the only good thing about this flight."
Cons: "From checking my bag to leaving the plane in Dallas, I felt like AA employees thought passengers were just in the way. It was almost as if the flight attendants were traveling to Dallas and they happened to have to take care of passengers along the way. There were very few smiles, hellos, or how can I help you. It was almost always and grunt and what do you want? The personal device entertainment was very buggy. the movie I tried to watch kept skipping, like on old scratched CD."
Pros: "3 hrs delay Small plaine No entertainment"
Pros: "Priority boarding provided by my credit card"
Pros: "The staff was completely nice (except when I was trying to rebook my ticket and I felt like there was no understanding of what I was going through)."
Cons: "There was a strange situation outside of LGA wherein I sat in a car for nearly an hour once already at the airport. I don't know what was going on but we were trapped there and it caused me to miss my flight. There were no other flight out and I ended up having to book an entirely new ticket. I believe that LGA or American Airlines should refund my expenses, because otherwise it makes me not want to ever go through either again."
Pros: "On time departure and early arrival."
Cons: "No meal. Only a bag of pretzels and one drink. Even half a sandwich would have been acceptable."
Pros: "Crew was nice"
Cons: "I would like to be able to let the passenger next to me to close the shade. He slept , the sun was not in his face ."
Cons: "Everything was ok"
Pros: "Stewardesses tried to make up for disastrous management mistakes. One customer service rep was helpful when Kiosk refused to give me boarding pass or seat assignment or pay for baggage check--ALL USING MY AMERICAN AIRLINES ADVANTAGE MASTERCARD!"
Cons: "Change of airports from EWR-Oak to JFK/SFO after I had printed boarding passes. Got call from AA but when I picked up, no one was on the line. Equipment prob, they said. I think it was two half full planes and they screwed the EWR passengers. Manhattan was in gridlock because of UN session. I discovered change when I arrived to check luggage curbside at EWR. 3 hours of stop and go traffic to get there. See other box re kiosk problems. Boarding pass didn't have my TSA FTN so had to go back. Could not check luggage curbside. Got seat in last row when I noticed boarding pass had no seat assignment. They lost my luggage at SFO. There's more, but..."
Cons: "The exit row seats were very confining g..way to narrow due to type of seat used..had the tray in the arm"
Pros: "On time"
Cons: "N/a"
Cons: "Cancelled, had to stay in Dallas until next day"
Cons: "3 hrs on tarmac then weather canceled flight then hoax shutdown JFK"
Pros: "The flight had a 3+hour delay leaving New York and the connecting flight from Phoenix had another hour delay. The customer service rep on the phone did her best to help me but there was no way for me to get to my destination on time (I had given myself a 2.5 hour cushion."
Cons: "Over 4 hours of delays made me miss my best friend's wedding rehearsal dinner-- and i was the best man. Completely unacceptable."
Pros: "every thing is okay other than the delay."
Cons: "delay in departure for 2 hrs"
Pros: "i was delayed first for 2 and a half hours in newark which changed to 4 hours and were told because of refueling. which made me miss my connecting flight in phoenix. then the new flight i was put on in phoenix i was rushed onto the plane only to sit and wait on it for another 2 hour before taking off. terrible experience"
Cons: "1 hour on the runway for a 1 hour flight"
Pros: "No lines at checkpoints..on time departure and arrival!"
Cons: "The boarding calls seem excessive. So many specialty groups! Military in uniforms, people with this or that credit card, people in this or that club."
Cons: "The airline was rude and unaccommodating. They refused to let me get on a flight that was not leaving for 45 minutes. Then they try to tell me that I had to wait in the airport for five hours to get another flight. I booked passage with JetBlue"
Pros: "The flight from CVG to LAS pretty quick"
Cons: "Allegiance staff at Check-in staff are very rude AMD full of themselves, instead of explaining they expect every traveler know policies of allegiant, there are no boarding pass scanners and to print for you they want $5 if not they force to download their app so that you can get the boarding pass that can be read by TSA scanners ridiculous!!"
Pros: "Amazing Crew! Fast flight!"
Cons: "Security"
Pros: "I love that they fly out of smaller airports. I feel like the crew is kind and helpful."
Cons: "The seats are not very comfortable but luckily most of the flights are not too long."
Cons: "Absolutely GREAT!!!"
Cons: "I would have liked to have a drink of water for free!!"
Cons: "Pathetic rationale for delay"
Pros: "The price was excellent."
Cons: "The flight was delayed for two hours."
Pros: "Crew was friendly and helpful"
Cons: "Offer at least water at no charge."
Pros: "Quick direct flight that wasn't packed"
Cons: "The woman that checked my bag kept calling me "sir" and after I corrected her a second time she rolled her eyes and said "oh, I don't even look up" I am not a man. For Pete's sake pay attention."
Cons: "Seats were not comfortable"
Pros: "The crew was great. We left on time and arrived on time."
Cons: "I wish water was free. That is the only thing I don't like. I understand it's a cheap airline so everything cost extra, which is fine. But come on, water should be free."
Pros: "Very efficient. Arrived early."
Cons: "Seating very tight."
Pros: "Definitely the price. Boarding process was pretty quick. Flight attendants seemed nice."
Cons: "Left a little late, but still arrived on time, so that was okay. Seats aren't the most comfortable, but that's expected. Was still able to get a little nap in."
Pros: "The plane didnt crash :) Friendly attendants."
Cons: "NO WIFI. Flights are delayed often, what looked like a brand spanking new plane had the most uncomfortable seats ever, felt like sitting on wood in the exit row. You get what you pay for though."
Cons: "It was to uncomfortable to sit there in the plane for so long. I also noticed one of the flight attendants with the long brunette hair kept over looking me but would be in all the guys faces instead. Pretty sure it was a jelouse thing. The shorter brunette girl was really pleasant"
Pros: "Passengers were fun"
Cons: "Need entertainment"
Cons: "Our Kayak reservation did not state that we would be a boarding level that did not allow for a carry-on item. This needs to be more clearly identified."
Pros: "My kids and I had great experiences with Allegiant Air, thanks in large part to some excellent flight attendants. This was the first flight for both of my children (5, 7) and they had a blast. On our initial flight from Indianapolis to Ft. Lauderdale the attendants even gave each of them their own set of pin-on wings since it was their first time. The kids loved this!"
Pros: "Like the small airport quick boarding!"
Cons: "Not lots of leg room, no reclining seats, bummer everything costs extra even water. But ok for price"
Pros: "Great airfare, great staff, etc. Cant help that the passengers are idiots ! Love this place."
Pros: "Kids board first and you dont have to worry about seating if u have a young child. Also, the nonstop flight was so relaxing."
Cons: "Not much..."
Pros: "Ease of getting on and off, direct flight home, free parking in Belleville."
Cons: "seats are ok for 2 hour flight"
Pros: "on time, hepful personnel"
Cons: "my gate checked luggage was lost"
Pros: "From entering the airport, gate, and plane- nothing is more pleasant and efficient than Allegiant flights. I was able to attend my grandsons bday and back by start of the next week- round trip at REASONBLE prices! Thank you."
Cons: "I am ok with it but the walk way was so filthy on my return trip. I know plane was late and we boarded late... but a really quick vacuum would have taken only a few minutes. I realize it was messy from cl"
Pros: "The staff is always helpful and flights are comfortable."
Pros: "Love the Military advantages. Thank you. Feels good to be honored & respected."
Pros: "On time and pleasant crew."
Cons: "Old plane,"
Cons: "Our engine seats at the rear of the plane were of course a little noisy at first. We got these seats on both our flights. Hoped that at least one-way we would have managed seats with a window."
Pros: "We got the brand new AB 320 on both flights! Nice plane!"
Cons: "Lightning delayed boarding and departure for hours. Not Allegiant's fault but it happened."
Pros: "Didn't mind paying for bags, seat, snacks, drinks,.....but a 10hour delay!!!! UNEXCEPTABLE Will NEVER use this airline again!!!"
Cons: "10hour delay!!! No weather problem.."
Cons: "Moving from one gate to another. The three hour delay. It appeared that no one person really knew what they were doing. The disabled in wheel chairs we left on there own. One elderly woman literally fell out of her wheel chair to the floor. I was discusseded by the events of the airline."
Pros: "Although we were late to our gate, the Allegiant staff made sure that we were able to board our plane on time."
Pros: "I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight"
Cons: "I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight"
Cons: "Did not check in or take this flight. Trip up to NJ was so bad I could not fly back. Tried to contact company and was told they could not assist in anyway. So lost ticket cost. Live and Learn. Do not fly this line."
Cons: "Bad service. Long waits. No directions at airport from the airline and counter service slow"
Pros: "Direct flight, low price"
Cons: "Paying for a seat. Uncomfortable seats"
Pros: "Best flight for its Price. It was on time."
Pros: "The fare"
Cons: "Seats don't recline. There's NOTHING complimentary not even water"
Pros: "Flight attendants were very respectful and courteous."
Cons: "Last 10 minutes of landing the plane was very very rough. A few people had to pull out the barf bags Lots of speeding up and slowing down. Ups and downs. It wasn't turbulence but it felt like it."
Pros: "Cost. I felt like I got what I paid for. With big name carriers I'm never quite sure what I'm paying for. Allegiant got me from point A to point B in the same manner. I just didn't get complimentary peanuts. And I'm quite okay with that. Seating, space, cleanliness was the same as other carriers. As long as Allegiant maintains their planes I'll keep flying with them."
Cons: "Everything was satisfactory. I don't have any complaints about this flight."
Pros: "flight took off on time"
Pros: "Staff was extremely helpful and friendly. Plane was very clean and more spacious than any other airline coach seats. We departed on time and arrived 15 minutes early at our destination. Flight price was hundreds of dollars cheaper and the only airline which offered non-stop service from nyc to Knoxville, TN."
Cons: "Honestly i have no complaints."
Cons: "Seats are ridiculously close, hard and incredibly uncomfortable. Round trip both flights delayed. First and last time"
Cons: "Muy mal aerolínea"
Pros: "Nothing about it at all"
Cons: "I didn't like the turbalance on the plane I didn't like the service check in line Need more people helping in the airport"
Pros: "The outbound leg went well except for the very uncomfortable seats that are thinly padded and do not recline. We left on time and arrived on time."
Cons: "The return trip left five hours late due to a faulty plane. I appreciate not using a plane that was mechanically not working. I also appreciate that we did finally leave on the same day we were to leave. The replacement plane was as uncomfortable as the plane used in the first leg of my round trip."
Pros: "The attention and service provided by the aircraft"
Cons: "Nothing"
Pros: "I was rerouted through SFO pretty seamlessly."
Cons: "My bags were not rerouted with me and are still in Houston. My SFO-AKL flight was delayed so I called in to push back my AKL-ZQN flight to 12:05pm; I received confirmation of that change on the phone, and then received an email a few hours later that I was placed on the 3:40pm flight for some reason. I was then forced to book the 12:05 directly, costing me $250."
Cons: "Air conditioning was not working, we waited two hours sitting inside the plane without AC, until maintenance crew finished repairing the plane."
Pros: "Flight was on time and arrived 15 minutes early"
Cons: "Nothing"
Pros: "Food, Service"
Cons: "Leg Space"
Pros: "The crew was nice and professional."
Cons: "The flight was delayed for three hours. They kept moving the time back and back and then would move it forward and then back and then forward. We finally got on the plane and then seemed to be on the tarmac forever trying to take off! Soooooo frustrating!"
Cons: "In attentive attendants. Limited movie options."
Pros: "The crew was great, very nice and helpful, the equipment was old, we were told there was a problem with the aircraft we were supposed to be on, so that's good that they had a back-up and we weren't delayed."
Cons: "Boarding with SAS, they don't take into consideration Star Alliance Silver members for earlier boarding, they charge for seats, so if you want to have a window or aisle you will pay extra unless if you are (maybe, I'm not sure) a member of their frequent flyer program and have some status."
Cons: "Food gave me an upset stomach. I took the cheese and spinach pie or whatever that was. Not used to paying extra for in flight entertainment... that's just ridiculous."
Pros: "It wasn't as cramped on my return trip"
Pros: "The captain explained the problem... The plane was not cleaned"
Cons: "Gate change twice!!!!! 2 hour delay!!!!"
Pros: "Aircraft was newer"
Cons: "A no-frills airline"
Cons: "Flight was supposed to take off at 8:20pm and it ended up leaving at 12:30am."
Pros: "Crew were great."
Cons: "When we arrived at airport to print out boarding pass, my husband's and my seat were separated. We had booked them together months ago. We had to wait 30 minutes prior to takeoff in order for United staffers to look for 2 seats together. Because of the delay, we had to check our luggage in at the gate. Overall, very stressful."
Pros: "Comfortable seating. Thanks for the can of soda with ice. Would like to see rear seats boarding 1st."
Cons: "Still experiencing long line waiting to get on the plane Boarding pass check in process slow."
Pros: "Again on time, friendly flight attendants, good service."
Pros: "nothing"
Cons: "Waited inside the plane for 7 hours to due mechanical failure"
Pros: "Nothing"
Cons: "Being in the plane for 3 hours with no AC"
Pros: "Night quiet flight fast"
Cons: "Tight seats super full"
Cons: "3 hour delay and missed connections"
Cons: "Boarding and unboarding"
Cons: "it took them forever to board the plane"
Pros: "Easy short flight"
Pros: "TV and entertainment"
Pros: "United brought back the snack pack."
Cons: "No leg room for a 5'2 girl. seats are highly uncomfortable. The catering team didn't stock the right plane so we had no food and had to wait on bottled water."
Pros: "The first plane that had the screens and the crew was very friendly"
Cons: "Worst experience of my life's flies. United missed mine and my parents luggage, delivery after 5 days, made us to loose good part of our appointments. Very disappointed with United."
Pros: "I wait a lot time for my bags"
Cons: "It was a new crew and stewardess walked down aisle looking straight ahead while I had my credit card out waving trying to buy some food!"
Cons: "it didnt happen. i ended up going to chicago"
Pros: "The cheap price."
Cons: "This is a cheap airline. Everything from the food to the gross seats are to be expected."
Cons: "The boarding was horrible. First it started 30 min late. Then we spent 30 min more because a technician was trying to fix one cabinet."
Pros: "The boarding and take off was on time to the minute. I thought the gate crew handled the bag tags very well."
Cons: "I didn't think the selection of entertainment was good. I'm not a fan of the boxed bistro combinations."
Pros: "Crew was very helpful and good"
Cons: "Seats are not comfortable and no entertainment no refreshments improve in this field"
Pros: "Everything good.."
Cons: "Everything was fine"
Pros: "Very tight seats. Very crammed. Less knee room than next flight"
Pros: "Upgraded to first class ...best experience ever"
Cons: "My flight was delayed for 2 plus hours....."
Pros: "Friendly service on time"
Cons: "30 min in to the flight we had to return back because of mechanical problems we switch planes like in 30 min by we still lost 2 hr I expected to arleast get offer a glass of wine or a beer"
Cons: "After boarding plane did not take off on time, take off was 40 mins later."
Pros: "Free movies and TV shows between Newark and Houston"
Cons: "That the first checked bag is not complimentary."
Pros: "Not much to like"
Cons: "Delays , staff was rude no communication between staff and passengers"
Pros: "My flight was overbooked, and I was in one of the later boarding groups. When I got on the plane, someone else was in my seat, and apparently had been told by the crew to sit there. There were no extra seats visible. Clearly upset, a very nice flight attendant brought me back to the galley and chatted with me (not reacting negatively to my less-than-stellar attitude given the situation) while another went to "handle it." Not sure what magic she worked, but I ended up with a window seat in an exit row with lots of leg room. An unfortunate situation was handled very well and I'm really appreciative!"
Cons: "I couldn't get the WiFi to work and my seat didn't recline (because it was an exit row)."
Pros: "Offered free beverages 5 times and was given a free snack. Everyone was very nice. Flight arrived 30 minutes early and was very smooth and comfortable"
Cons: "Security lady said I could leave my shoes on( I'm 73). Man at scanner made me take them off."
Cons: "Flight left almost two hours late, missed connecting flight, alternate flight cancelled, United Club wouldn't pass-holders in club. Had to sleep in airport."
Pros: "ive been emailing spirit for two weeks now about getting a refund/credit."
Cons: "if they actually responded."
Pros: "I did not receive credit from Spirit Airlines for the reason of Covid-19"
Pros: "Very tired trip. Nothing I like."
Pros: "The modern planes and on time arrival and departure."
Cons: "Unfriendly check-in staff, unpleasant crew members and pokey seats. Having to pay for water on a 3.5 hour flight took cheapness to a new low. My first experience with Spirit Airlines will probably be my last."
Pros: "I wish there were more snacks for domestic flights"
Cons: "Food amenities"
Pros: "Got to our destination quickly"
Cons: "I'm 6 feet tall. No leg room with spirit."
Cons: "Baggage claim took WAY too long"
Pros: "Take"
Cons: "Take off on time. Clean air craft, landding was nice and proffessional.7/10. Good"
Cons: "Spirit isn’t an airline for frequent travelers. The aircraft is always delayed to depart due to beionh last in line after reputable airlines, files the have check in counters in popular airports or located on bottom levels, not accommodating for travelers that missed flights, and last but not least their luggage weight requirements are extremely low compared to all other airlines. The normal requirement is 50lbs and Spirit is 40 so one checked bag is $70. By the time you pay for every single detail you could be on a Delta Airline with complementary Biscotti and water!"
Pros: "Flight on time. Flight attendants"
Cons: "I was waiting patiently in line to check my luggage and after 15 minutes the employee announced boarding passes are needed before you check-in your luggage. I thought I could check-in and check baggage at the desk at the same time. I had to get out of line at this point. Not very happy about it. There should be signs at the entrance of the check-in line that boarding passes are needed."
Pros: "Nothing"
Cons: "That u have to pay for carry on even if is an small bag"
Pros: "Boarding was easy"
Cons: "Not roomy, on the returning flight the person behind me kicked my chair the entire flight on top of being surrounded by children on the flight there and back. They should at least let you know you're surrounded by crying babies I would have never booked or paid more to not sit around it. I understand people have to travel with kids but it was my only vacation wouldn't fly spirit again. On top of I called spirit airlines to help extend my flight and the guy couldnt/wouldn't help me told me to check online, but their system that day was not cooperating"
Pros: "Spirit has gotten better with their customer service. Via email, not by phone."
Cons: "The flight options need to better"
Pros: "I liked everything"
Cons: "My luggage price was high"
Pros: "Relaible"
Cons: "No water for free"
Cons: "The flight was delayed :) Merry Christmas"
Cons: "Baggage policy is a rip off"
Pros: "Quick boarding"
Cons: "Flight delayed, no agent at gate and no mark of the delayed flight at the gate until minutes before boarding"
Cons: "Flight was 2 hours late. Outrageous baggage fee"
Cons: "First of all they charge ridiculous fees for luggage seat selection and more. Then they forced me to check my carry on sized suitcase. Not only did I have to inconveniently check my bag but when I got home I noticed quite a few items missing from my luggage. I filed a complaint as soon as I noticed and no one responded to me. Then I called and they told me to call both airports. Each airport (both spirit airline employees) told me to call the other airport. Not only can they "not" help me but not a single person apologized or tried to be accommodating that one or more of their employees is stealing from their passengers. At least an apology and a "we are going to get this taken care of" sense of mentality could be reciprocated to me. Not only this but the seats are extremely uncomfortable and delayed take off time."
Cons: "Both flights to and from were delayed. I guess you get what you pay for. Sad."
Cons: "Luggage Charges are outrageous"
Pros: "Very bad"
Cons: "Nothing"
Pros: "The seats were already reserved"
Cons: "The plane was 3 hours late and I received a email , and signed up for a text. The seats are super tight and nothing at all included. If you are looking for a super fast trip and with no luggage this is the airline for you. Not a family friendly airline , luck the kids did not go with us,"
Cons: "It's too bad. When I buy the ticket you must showing them. I never know about that. Why I need pay over$50 a small baggage?"
Pros: "Nothing"
Cons: "2+ hours delayed, freezing plane & attendants refused to turn down AC, children were out of control with no help from attendants calming them down while people were trying to sleep during the 1am flight"
Pros: "The price of the ticket"
Cons: "Flight delays and cancellations; they have no value for clients' time. Baggage charges is almost like extortion The process is completely dehumanized; they (staff) speak to you like brainless robots."
Pros: "The price"
Cons: "Baggage policy and flight delay!"
Cons: "Seemed like a new plane, but the seats were extremely uncomfortable because they had no cushion for your back."
Pros: "absolutely NOTHING"
Cons: "hidden in basement, ripoff on baggage $109 for 1 carry and 1 checked, then remove 5lbs from checked to reduce wt.then delayed 3 hr"
Pros: "Attendants on plane and at gate counter were good in the turmoil"
Cons: "Flight coming and going we're delayed several hours including the first flight of the day.....how does that happen with perfect weather? Suitcase was lost on return trip and after 3 days finally was sent delivered to destination airport for pick up. They would deliver it to home but could not give a specific time, worse then the cable company so just will pick it up directly. Also the customer service folks in the baggage area speak very little English, have no customer skills and And frankly have no understanding of how their processes work. Also with the delay notification to email received over 1000 email notifications... must be a system glitch in their system. Will never use this airline again in life!"
Pros: "Got to my destination"
Cons: "All the extra fees. Carry on, seat assignment. I choose not to pay for seat assignment so I was in the very back row"
Pros: "The flight captain reported the reason for the delay before we took off."
Cons: "My boarding pass had a outdated boarding time. It read 9:10. The emails had us leaving at 11:12. The confusion made me think I was going to miss my flight wading through security. I got to the gate to find out the plane had not even arrived yet."
Cons: "Delayed and changed time."
Pros: "I am usually able to find something positive about an experience and have traveled much so I understand that some things come up with air travel that cannot be helped. But, there is nothing positive to report."
Cons: "From the delay in Houston on 6/15 on our outbound flight to the delay on 6/18 on our return flight, customer service was poor and Spirit Airline employees - whether at the airport or on t he other end of the 1 -800 number - were not articulate, did not communicate effectively nor did they seem to care about their customers concerns or comfort. You might want to rethink what you could offer to your customers in the event of a delay, esp one that is not weather related. Offering something as simple as a free bottle of water & bag of pretzels to everyone once on board, could go a long way to thanking everyone for their wait. As well, your seats are too close together for comfort. I will not be flying on Spirit Airlines again which is a shame as I have a niece & family in Miami to whom I plan to travel to see."
Cons: "Boarding was delayed over two hours. Once we boarded we were delayed another 30 minutes or so due to "mechanical issues". Additionally I received about 6 emails from Spirit telling me that the departure time has changed. Also the seats do not recline and are very uncomfortable. The only time you should ever even consider flying spirit is if you can get a really good deal. Otherwise, the hassle is not worth it."
Pros: "Nothing, the seats are too small number cannot recline. No entertainment, in fact it was really poor. All the booking machines were down now have to queue so long for the only staff. So horrible."
Cons: "I got over 100 emails stating that the flight is delayed every other minute"
Pros: "I was suppose to flight at 955pm and my flight kept on canceling.. I waited until 1130pm so they could tell me that the flight was cancelled until the next day at 955pm. I had to wait an entire day so I could flight again I had to pay for my own hotel.. I will never flight on this airline again.."
Pros: "Nothing"
Cons: "They overcharge for EVERYTHING! The seats suck. They changed our flight time back and forth 12 times. Overall a terrible expirence. Do not recommend to anyone. Will never fly with spirit again."
Pros: "The only good thing is check-in at the kiosk but the charges for a carry on it totally outrageous."
Cons: "The Charges of the carry on $59.00 I think that it is totally outrageous, your company don't touch the carry on and charges that amount because I am not a member, that is using the price to force us to join as a member, and The prices for your snacks unbelievable, not even water is for free and as long as I can stay away from your Spirit Airline I will ."
Cons: "Flight was delayed!!! Attendants very nonchalant!!"
Cons: "Airline representatives were rude"
Cons: "In addition to one hour delay that created so much inconvenience, the performance of the flight attendants were not acceptable. Non of them checked the security aspects of the flight before departure including seat belts or not letting people keep their back packs between the legs instead of putting them under the seat. Furthermore, my seat was beside a person who needed two seats instead of one seat and all the time during fligt I was in an extreme discomfort. I talked to the flight attendants and asked them if possible to give me another seat but they were not willing to help much.Totally I am really disappointed with boarding+comfort and the crew. I will definitely try my best not to fly with Spirit airlines anymore."
Pros: "Flight late. The babbage carousel malfunctioned. Took forever"
Cons: "Flight canceled. Never notified & not refunded."
Pros: "Nothing at all."
Cons: "$57 for carry-on. $50 for check in bag. $10 to choose a seat or pick a random seat for free. This is ridiculous. I will never ever ever fly with Spirit. Leg space sucks for tall people like myself. Spirit doesn't offer drinks or snacks for free. I know other airlines that do. This trip was last minute and I had no choice to book."