The connecting flight was tight. No one informed us about delays with baggage. About 40 of us missed our connecting flight to NY after kindly being expedited through immigration and sprinting to the gate. There were no reparations made for the miscalculation and I had to buy another flight to NY from a different airline just to get out of FL. The airline still does not recognize any fault. Totally appalled at the level of competence and customer service. I will never ever fly this airline again.
What did you like?
I like that after 36 hours I made it to my bed. I like that the friends we were traveling with are good humans. I like that the Uber app is so convenient- which we learned when stranded in Ft Lauderdale for 14 hours & 45 minutes
What didn't you like?
When we landed in Ft Lauderdale from Managua we had to go through customs- Managua flight had been delayed. We expressed to multiple Spririt employees our concern about our connecting flight. The response was don't worry- you wool make it.... We did not. We hustled through customs & ran to re-check & the gates were locked before we even had a chance to make it back through security. The first Spirit Air employee offered no suggestion for what to do next - rather just sarcastically added: Well, there's nothing I can do. The door to the plane is locked. You want me to bust it in?
They tried to tell us we had ample time & saying we had an hour from touch down ( not from when the plane doors were actually opened & we were allowed to come off the plane) to make our flight. This was not the case.
We knew ahead of time that this was a "no frills" airline. However, there is no concern for the customer. Also, removing the "frills" ended up costing us- with every last detail down to baggage- and really deleting any perceived savings.
This airline has deleted any concern for the customer- saving money is a customer concern... So with that logic, Everything else is smoke and mirrors. We would say- use this airline for convenience on non stop domestic flights only. They are too disorganized & chaotic for anything else.
Seats: even the expensive ones, don't recline. very uncomfortable. Departure was over an hour late. Crew was rude and dismissive. My feeling is that it was reflective of the culture they have at Spirit.
The flight was delayed 30 mins and since my conncetion was so tight, I missed my flight to New Orleans from Ft. Lauderdale. I was re-booked on a flight from Ft. Lauderdale to Atlanta for a 8 hour layover. Once aboard my flight to New Orleans from Atlanta, a mechanical issue left us sitting on the tarmac for an additional two hours.
My scheduled six hour trip turned into 16 hours. This caused me major inconvenience as I was forced to take an unexpected day off from work. Despite me loosing a day's wages, Spirit Airlines was unable to make any concessions. I paid in full for my checked luggage, despite souvenirs being broken, and was forced to pay for any in-flight beverages & food.
Spirit Airline staff was clearly not accommodating nor friendly. Soft drinks and snacks were costly.
Very uncomfortable seats (international flight) the flight was delayed an hour which is a big deal when the flight departs originally at 2:30am. The layover time is simply not enough time to make a connection, I highly recommend that this airline rethink the way they schedule flights, it would save them a lot of money and angry customers. the flight attendants were nice as were the counter people, however the people that are suppose to be helping you make your connection In Fort Lauderdale are rude and unhelpful. If you have a connecting flight, make sure you have at least 3 hours or you won't make it-again, something that spirit needs to change.
The flight was awful. Seats don't recline. Cost 55$ to get your carry on bag on the flight, unlike every other airline... Which could be 100 if you don't read the fine print and pay for that while checking in. Complete scam. Flights were all delayed almost causing us to miss our connecting flight and the staff was completely useless when asking to help us make it on time.
Check out the What I didn't like. Despite the poor situation I felt the crew kept their patience and friendly/professional attitude throughout the entire situation even as passengers became more & more frustrated. This extended to all the staff even at the counter as we looked for options to get home.
Fog in Ft. Lauderdale diverted us to Tampa. On the tarmac for 2-3 hours until the flight attendants announced the flight was cancelled and we would be bused to Ft. Lauderdale. Updates changed from 30 minute delay to unboard to long line of others in front of us, to we're next to gate, to the pilots are leaving because they've been there too long, to we're getting off and you'll be bused to Ft. Lauderdale.
Very confusing and frustrating.
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