Daily cleaning, installation of cabin HEPA filters on flights from Caribbean Islands to Miami
American Airlines, British Airways and Iberia have all waived their change and cancellation fees on flights from Caribbean Islands to Miami. Confirm policies on booking site.
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Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Miami with an airline and back to Caribbean Islands with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Miami from Caribbean Islands up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
"Seats were narrow and uncomfortable ( business ) and there was only one toilet for both business and premier…. The one up front was blocked as it was solely for the crew …. One always had to wait in line with 3/4 people in front of you ..at minimum….. while you waited , the crew made it clear that you were in their way …. Fair enough as we had to stand partially in the galley…"
Pros: "Crew was friendly"
Cons: "Entertainment / TVs were not working"
Pros: "Entertainment on flight."
Cons: "The boarding crew was not helpful and rude. Traveling is stressful enough, not having a boarding crew be able to answer simple questions made the rest of the experience bad"
Pros: "crew was amazing"
Pros: "The crew was helpful."
Cons: "The comfort of the seat could be better."
Cons: "Everything was good"
Pros: "Crew was great, check in was fast. Overall great experience."
Pros: "Seat was comfortable, boarding was good"
Cons: "WiFi didn’t work, my tv didn’t work either"
Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
Cons: "The food on the plain or snacks were to poor and not that tasty."
Pros: "The poor cabin stewardess was working the whole time as it was a short flight."
Cons: "This is a horrible route, they charge you more than flying to Europe and give you a one hour ride in a cramped plane where you can't even bring in a carry-on. The cost is insane but is one of the reasons Wall Street loves Delta as they are racking in the profits for very little service."
Cons: "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out."
Pros: "Comfort and service was great."
Cons: "The severe delays was frustrating and not getting enough information about it."
Pros: "the young man who was our flight attendant was just terrible. He could care less about his job. Name I think was Nathan."
Cons: "Work on those delays"
Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Pros: "Crew was awesome. Very respectful and helpful"
Cons: "Food options"
Cons: "Explain why there’s over a 2 hour delay"
Cons: "Faster lines at check-in. More courteous security personnel"
Pros: "Crew was very attentive and friendly"
Cons: "Boarding could be better."
Cons: "Flight was 20 minutes delayed"
Pros: "Michael was super polite and helpful. i Traveled with my young son and he took such good care of us."
Cons: "The overhead didn’t fit my standard and I ask the gate attendant and she assured me or would. Otherwise excellent game"
Pros: "How professional everyone was"
Cons: "Everything was good"
Cons: "When my flight with American Airlines cancelled, I felt so panicked because I needed to be in Florida on Saturday night. But thankfully, lady who works for American Airlines solved my problem on the phone in couple of minutes easily. After that, when we were boarding to the aircraft, there was a cabin attendant lady. She came to us and ask me and my mother if we can talk English.I answered her with yes we can, but she demands to talk with my mother. And English is not her native language, but it doesn't prove that she doesn't know it. She tried to ask questions to her like, "where were you today?" so we couldn't really understand the reason for her to ask those questions in the first place. So we couldn't really say anything. While we were talking about my mother's English, the all aircraft was watching us, and trying to figure out what was going on. After all, she made us to sit there and wait her to replace us with other passengers. We waited the whole aircraft to be seated, then she took us to another seat with my mother. I can understand that it is her job but I'm not sure, if it had to be that much discomfort. We got pretty upset about it and it affects our flight quality. Plus, while cabin crew serving beverages, they didn't really ask us anything. We needed to call them for our order. To be honest, I would never flight with Delta. It was a disappointment."
Pros: "Seating was very nice and a free move was a plus"
Cons: "Boarding is a free for all. People cannot find their seats and put their luggage in the overhead. Board the plane from the back first"
Pros: "Free snacks and beverages. Easy boarding and easy de-boarding. Comfortable seats, friendly crew, large-ish bathrooms."
Pros: "We took off, flew and landed without incident. Crew was polite."
Cons: "Even though we booked months ahead, we weren’t provided seat assignments until we got to the gate. We were put in the very last row with less room than normal and no window."
Cons: "Some of the flight attendants were rude and not very welcoming at all."
Pros: "Flight attendant gave me the can of Diet Coke and extra pretzels when requested. The entertainment was excellent, the TV screen in the the seats. Good choice of TV shows"
Cons: "Seats are miniscule"
Pros: "I called ahead to get a seat assigned. I suffer from minor claustrophobia and the lady at the call center was kind enough to seat me somewhere spacious."
Cons: "Snacks could be better. Although the biscoff cookies are excellent and the crew was on their game making sure we had our snacks. I wish that for a flight as long as NY to MIA, they would offer more of a meal."
Pros: "Delta made the experience great"
Cons: "Flight was delayed almost two hours"
Pros: "Always a good experience with Delta! They’re the best!"
Cons: "Hurricane Irma, I was lucky enough to get a refund do to the natural disaster."
Pros: "Nice service , but flight was delayed , but that's not Delta dakut as it was weather related"
Cons: "Nice sercixe and crew and generous with snacks and water"
Pros: "Service was exceptional, flights were on time and in some case, early, and communication throughout was clear!"
Pros: "Left on time... Arrived 10 mins early. comfy plane. Pleasant help."
Pros: "The flight attendants were very helpful and been nice."
Cons: "I didn't like that my delta studio screen did it work. I had to find other ways to pass the time for 5 hours"
Pros: "The staff was was very accommodating to myself and my 19 month old daughter"
Pros: "Clean & new plane, some of the stewards were fine, good pilot"
Cons: "head of the stewards was nasty with everybody, not polite and passive aggressive. Very poor food selection, even if you paid for it."
Pros: "On time"
Cons: "Very cold on plane and when I asked for a blanket was told when she had time I then saw her give people blanket s all around me she was very unfriendly"
Pros: "Extremely uncomfortable the entire flight. Seats too close together, then when you recline you hit the person behind you."
Cons: "Good tv shows, friendly attendants"
Pros: "We flew 1st class and this was out first time on a 767. Wow! Amazing seats that recline as well as foot rests that extend. USB and electrical outlets, bigger tray tables, massaging seats, etc. I had a special meal request and the flight attendant was very professional and pleasant about it."
Cons: "Nothing. It was great!"
Cons: "I had to take different flights due to the delays."
Pros: "Smooth flight. On time. Satellite TV."
Cons: "One boarding agent for the whole plane and he was slow. Started boarding fairly early but didn't finish until 15 minutes after scheduled departure. Very cramped for 5 hour flight. Older model entertainment center. Paying for usual amenities. Crowded gate set up. Grumpy crew."
"The movies won’t playback but the flight was on time and smooth!"
"Delayed 1 h 40 mins"
Cons: "I want real Foodservice for the prices that we pay. Don't give me the covid-19 excuse"
Pros: "Very nice crew."
Pros: "Everything was great. But the American Airlines can improve on not letting non-first class passengers use the restroom up front."
Cons: "The food! Bring back real food please"
Pros: "Crew and pilot were great."
Cons: "The plane was absolutely PACKED during the peak of a global pandemic. Completely irresponsible to not have people spaced out by at least one seat."
Cons: "We need food"
Cons: "Could not checking or do anything from the app unlike others"
Pros: "Me rompieron el equipaje"
Pros: "Smooth ight"
Cons: "Need to add cabin service"
Cons: "Departed 1 hour late."
Pros: "The seat was a caca"
Cons: "Pagar una maleta pequeña mortifica"
Cons: "That’s ok"
Pros: "Good overall."
Pros: "The cleanliness and the seat arrangements"
Cons: "Snacks could have been given & Small bottled water."
Cons: "Crowded and hot just like Miami"
Cons: "Passenger that sat next to me occupied part of my seat."
Pros: "Fast transportation"
Cons: "It could be better if the pandemic was over, I think everything could be better."
Pros: "Good range of entertainment, comfortable seats."
Cons: "Some dinner choices had become unavailable by the time I ordered."
Cons: "Personal monitors. Free food."
Pros: "The crew was friendly, the seats were comfortable, no complaints about the flight."
Cons: "We got to the gate and I had to use the bathroom, we waited for the jet bridge to be place but there was a malfunction. I had to get up despite the plane not parked at the gate."
Pros: "the crew was amazing and the seats were awesome"
Cons: "on this trip nothing"
Pros: "It left on time and arrived on time"
Cons: "Service, comfort and food as I would rate these below 0 if there was that option."
Pros: "Desde PR comenzó todo mal por supuesto desperfecto y los de servicio al cliente su solución fue que no podía hacer nada, cuando llegara a Miami resolviera lo de mi próximo vuelo. Fue un pésimo servicio"
Cons: "Pudo haber sido resolver para no perder la conexión a mi destino final."
Cons: "No food on the International flight from Kingston to Miami."
Pros: "Old aircraft. Ucomfortable seat."
Cons: "uncomfortable seat"
Pros: "Great service and on time flight. Got a good comfortable seat with nice leg room."
Pros: "Flight crew were very apologetic"
Cons: "Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination."
Cons: "Flight delayed because the crew arrived late the night before. This created a chain of events that got me to Newark 7 hrs later than scheduled."
Pros: "SJU counter crew, in flight crew and flight was SUPER on time!!!"
Cons: "Nothing wrong."
Cons: "Delayed for 3 hours in SJU, no notice until after departure time had passed. Missed my connection , offered only option if 4 hours lay over. waist of time x whole day"
Pros: "New onboard entertainment"
Pros: "The crew are always excellent."
Cons: "The comfort is horrible. Airline companies keep shrinking the seats and charging more. Also they keep serving less food. And flight changes."
Pros: "Arrived 30 minutes early"
Cons: "We had to wait 40 minutes in the runway before parking at the gate."
Pros: "Tiny airplane but single flght crew managed my and from what I could see fellow passengers needs commendably. Whilst I didn't like needing to hand in my carry on (without much warning so I didn't have time to pull out a magazine to read) on the plus side it was stored well as my suit carrier came out unscathed and you get your bags curb side as soon as the plane lands so you don't have to wait for the rest of the bags to unload."
Cons: "Because the airplane is so small there is not much room to move in the aisle (thankfully most people just sat down for the short flight), also you have to hand in your carry on baggage so that it is stored with the main bags."
Pros: "New 777"
Cons: "Upon arrival to the airport, their was no place at the terminal for our plane. We spent one hour sitting at the runway. Besides that; it would have been an excellent flight."
Pros: "He crew. They were helpful and friendly"
Cons: "The delay and the plane was old"
Pros: "Nice Jet."
Cons: "During boarding, we were pulled out of the line. The attendant that diverted us did not explain why he diverted us. Our boarding passes were printed by our hotel as were many others that we saw. We went to a desk where another individual started asking question about our life and where we were going. Still, no one thought it was necessary to explain what part of the process or what exactly is going on. The man that diverted us, I'll bet, does not have reasons or any idea why he diverted us. I hate to think that he did it because we were Black Americans."
Pros: "The Crew was nice ."
Cons: "They displayed for three hours something on TV, but the entire plane had no sound. When asked the crew will tell you to listen on channel 13 or 14. I told them there was no sound. I was sitting in First Class and went to check with a friend that was way back in Economy, same thing. So i told the that to the crewmember who just told me, sorry nothing I can do about. Which I can understand. What I don't understand is why they continued displaying a mute TV set for three hours. Why not just shut it off? BTW, my daughter flew from LA to Boston that same day and exactly the same thing happened on her plane."
Pros: "New regional jet Efficient boarding"
Pros: "Their customer service sucks."
Cons: "Their customer service sucks."
Pros: "AA is excellent."
Pros: "I had a great experience overall. I don't give 5 stars because there is always room for improvement no matter how good your service is."
Cons: "Size of the snacks"
Cons: "They got us off the plane to get on a another plane there for we were delayed"
Pros: "More confortable seats."
Pros: "The flight to Miami was changed to Chicago but it was still comfortable. The seats were nice and having overhead tv was still nice."
"They broke my suitcase :("
"Never happened. Flight was canceled"
"I was not granted access to this flight that I paid in full for due to covid restrictions set forth by Spain. I was told by the airline (American Airlines) that because this was out of my control that I would be refunded. I have spent hours calling both Iberia, American Airlines and kayak to get zero results. I have been scammed by kayak!! This company is fraud!!!!"
Pros: "Awful food selection, small entertainment selection, none of the crew knew how to properly board the plane and left guests waiting in the aisle for over 45 minutes of standing for no reason and then yelled at the passengers that we were 'late' and that the standing passengers were causing the delay of the aircraft! The staff were VERY, VERY rude. I would do yourself a favor and NEVER fly Iberia!"
Cons: "Everything. They need an entirely new flight crew, new food service, new gate attendants, new baggage check, new ground crew. Just a joke."
Cons: "Food and personnel attitude."
Pros: "Premium economy is a great way to travel"
Cons: "Flight was a mutually on Iberia from Madrid to a Miami. All I can say is that MAD is a HOT MESS!!"
Pros: "I could not travel to Miami due to Iberia did not assigned the seat with my children."
Cons: "The lack of education and polite of the Stewart is a minus on that airline"
Pros: "I paid the $29 for an aisle seat and wasn’t disappointed. It was a pleasant flight."
Cons: "Hanging flown on several wide bodied aircraft, it’s been my experience that the A330 has a much better coach experience than the 777 aircraft models. For me, it’s a matter of legroom). Fortunately, I didn’t have anyone next to me on the flight and was able to spread out a bit (I’m 6’5”!!) My only other complaint was that while this was booked as an Iberia flight, the flights were all serviced by American Airlines. Check-in, seat selection were all handled by American. It was a little confusing in the online check-in process, because for months, the AA app wouldn’t recognize anything but the return legs of the trip using the record locator provided by Expedia."
Cons: "This was in no way a legal connection for an international flight - we had only an hour to get from our flight onto the plane going through customs and everything else - we have Global Entry otherwise there is no way in the world we would have made our flight and ou bags did not make it."
Cons: "The crew at flights run by Iberia were particularly unpleasant. Special those in the flight from Madrid to Miami. Ladies we’re particular rude and aggressive when talking to me and my daughters. Basically as if they were doing us a favor wile doing their work."
Cons: "We were charged 100 Euros extra as they indicated the 2 pieces laugage was not included. They didn't respect the seats that where assigned in the reservation claiming we jus reserved the sits but didng pay for them."
Pros: "Food and entertainment were okay."
Cons: "Iberia was unable to ticket us all the way through to our final destination when we checked-in at our origin (Faro). We then had to go through an arduous process to get handwritten boarding passes in Madrid. This put us at the end of the line for boarding. Then the gate agent refused to let us board because the boarding passes Iberia customer service wrote and stamped didn’t have ticket # on ithem. The gate agent made it clear that it was all on me to go back to the agent at customer service to get it addressed and make it back in-time. The other passenger was my 80 year old mother who a I had to leave unaccompanied at the gate so i’d have some chance of running across the terminal and making it back in-time, which fortunately I did. The complete lack of interest in helping or even acknowledging that this was their mistake is the reason why I will never fly Iberia again."
Cons: "We never made it to this part of our flight because our Budapest to Madrid flight was canceled due to faulty AC system. We were boarded In Budapest and about two hours later they made as deplane after sitting in the hot plane for two hours. It was around 10 PM and no food was available at the airport, so I could not feed my four-year-old son ."
Pros: "Everything was perfectly...nice crew"
Cons: "The seat very tight"
Pros: "The seat, the screen, the plane. Premium Economy in Iberia is totally worth."
Cons: "The power source wasn't working, Premium Economy pax can't go to the Business class restroom, although is just next to their area and have to cross half of the plane for the 1st Economy class restroom."
Cons: "Lost luggage and missed my flight to Jacksonville hand to rent a car and drive 6 hrs home"
Pros: "Overhead storage was generous. Being able to check flight progress while in the air."
Cons: "They charged us for two aisle seats, and then reassigned one of us to a middle seat with no notice. With advance notice, they were unable to provide a meal that would not contain bell peppers, to which I am allergic. On the plane, both meal options contained bell peppers. Surprisingly, the ingredient lists were not available to flight attendants or passengers, and we were only aware of their presence because of seeing them, or having my allergic reaction (which I did) after avoiding the visible ones. The passenger in front of me put his seat in full recline for the entire 10 hour flight, including about 30 minutes when the seat was unoccupied. This put his seat about six inches in front of my chin and made it impossible for me to view the entertainment screen. It also made it difficult to get into and out of my seat. Several of the toilets had clear fluid covering the floor. I did not want to know is this was water or something else. Although our connecting flight in Miami went from gate E21 to gate E30, it took two hours (and 3,000 steps per FitBit) to get there because of being required to claim our luggage, leave security, recheck the bags, and then re-enter security. Our tickets did not provide for TSA-PRE despite having provided our known traveler number in advance. Many notices and directions were only available in Spanish. As they are based in a Spanish speaking country, this is perfectly reasonable, but their services are marketed to English speaking countries and it was a problem for me as a predominantly English-only speaker."
Pros: "Never happened. Missed because of security. Have no idea where our luggage is. Everybody gives us a different story"
Pros: "The flight was a smooth one."
Cons: "One flight attendant was quite rude."
Pros: "Current movies, fliggt attendances were nice."
Cons: "Restroom got dirty, nobody cleaned them in the whole duration of flight."
Pros: "Hospitality, patience, and efficiency. Everything was clean, the food was warm and tasty. the employees were kind and polite all the time. The technology functioned flawlessly. The standard seats were a bit tight but manageable."
Cons: "Iberia allows kids to abuse other passengers. I asked a flight attendant to stop this abuse after I was bumped in head a number of times by a kid that was jumping across a row a seats in front of mine ,the flight attendant told me that I should tolerate this abuse because it was from a kid,then proceeded to tell me that if I did not want to go throughout this abuse ,I should fly in a private plane. I felt irate at such response from a flight attendant and responded that I will never fly Iberia again. I wanted the attendant to talk to the parents and ask them to control their kid from abusing the adjacent passengers.I felt the impulse to talk to the crew chief but decided against it simply because I would do them a favor if they listened. Truthfully I think carriers with such attitudes deserve to go bankrupt and I hope they do."
Pros: "our flight was late into MAD but they held our connecting flight to MIA, so we could make it."
Cons: "The crew was not good at all. there was no water service, one had to go to the kitchen and beg for water. in particular the male crew was not happy to help with anything. the snack before landing was served 45 mins before arrival so everything had to be rushed. Crew soiled a half empty can of soda on me, and didn't even apologize. Our luggage missed the flight to MIA and we were told it would be delivered to our house the next day between 7pm and 8pm. it never showed. I called customer service and they could not tell me anything. Horrible experience"
Cons: "Madrid to Tampa... Got the nursery. Lots of crying babies... must be immigrating to the US. Why don't they put all people with babies at the rear so the rest of us can nap? Not IB's fault, the customs at Miami came to a halt for an hour. 2000 people standing in line, missing connections. There was a shift change, most employees didn't show up for work. was told 'It's a special day'. Fortunately I was at the head of the line. A few of us were routed to someone who was surprised to see US citizens. As a consequence, the always slow MIA failed to transfer my luggage. Still waiting for it... Air travel is such a pain these days. I'm sure more would fly if it wasn't such a hassle."
Cons: "movie selection very poor"
Pros: "Once I made it to the other side of the airport it was good no wi fi on a long flight"
Pros: "Good on board movies."
Cons: "Start boarding with the last row, not the 1st row - so people settling into the 1st rows do not hold up the people trying to reach the higher rows."
Pros: "Nice crew and good landing"
Cons: "We paid extra to sit in Economy * I am 6-3, wife 5-4 and neither had any leg room We were sitting in 2 seats by themselves. It was an endurance contest to make it through the flight. I will never fly Iberian Airlines again. It was terrible!!!"
Cons: "No pudimos volar a Miami nuestro destino final,porque al llamar a Iberia desde Venecia(horas antes que saliera nuestro vuelo),para informales que por llegar a bordo de un crecuro y no permitrisele a este entrar al puerto por motivos de la neblina,no llegariamos a tiempo a nuetro 1er vuelo con ellos,y nos dijeron que perdiamos la posibilidad de tomar este segundo al otro dia,17 horas despues,donde solo nos ofrecieron la posiibilidad de otro para 3 dias despues y a un precio demasiado alto,nos sentiemos muy poco ayudados y muy disgustados con esta aeorolinea."
Pros: "Entertainment was great. Nice choice of movies, and boarding was easy."
Cons: "The space in the cabin left something to be desired compared to most transcontinental flights I've been on. Atmosphere was stuffy and hot."
Pros: "The amability of the crees"
Cons: "All was excellent"
Pros: "Todo ok"
Pros: "The entertainment is great, I always appreciate a good movie selection for long haul flights. The space is ok and the seats recline well. The blankets and pillows were warm and comfortable too. Food was remarkably edible."
Cons: "The beverage services should come around more often. Two cups of water during a 9 hour flight just aren't adequate."
Pros: "Iberia is fine"
Cons: "Kayak booked through Webjet. Flights changes. Webjet never contacted me. Found out when checking in. Spent hours on phone getting rebooked right before travel."
Pros: "They really know how to treat passengers. We enjoyed flight and the food was great. I haven't eaten so much on a flight in he last 14 years"
Pros: "Attention was very goog and polite"
Cons: "Seats are extremely uncomfortable for a long flight. The food was not good. I tried to upgrade and was told I needed to buy a new ticket. The were plenty of seats available for an upgrade. Will not be flying Iberia again!!!"
Pros: "On time, great service"
Cons: "The lack of leg room and comfort of chairs"
Pros: "Seats and service"
Cons: "arrival and departure times, overall service"
Pros: "Most all aspects were excellent"
Cons: "The main food serving was OK. The light serving was not. It was a thin slice of turkey ham inside a piece of bread. Also no small snacks available during the flight. The WiFi is a great idea however it did not work for me. It is a good thing I only paid for the 4.99 euro option."
Pros: "Upon boarding the flight attendant looked at my seat # and directed to to the correct side of the aircraft. I found this to be very helpful, since on the trip over I was in the wrong side had to bother people to move so I could get to the correct side of the aircraft. Travel can be very stressful, this made boarding quicker and easier."
Pros: "good inflight entertainment selection"
Cons: "preregistered for a designated aisle seat that was confirmed. However I was assigned a middle seat in between two big passenger. Flight was late for arrival due to weather, but we were informed of that only after takeoff despite the fact that they knew it hours before departure."
Pros: "I booked a trans-Atlantic flight through Kayak. Flight out of US was direct from Tampa to Gatwick. Return flight was Direct from Madrid to Miami and 4 hour layover in Miami to Tampa. The booking was advertised as a British Airlines flight, although operated by Iberia and American on the return. I found the comfort of the accommodations, food, and service in business class to be on par with, or better than, competitors'. We especially liked the entertainment/communication system built into every cubicle - good sound, lots of good movies and shows, and great screen quality. The multicourse meals had good options and were fresh tasting."
Cons: "The Madrid leg of the journey, operated by Iberian Air on route 6231, destroyed the goodwill earned by British Airlines. Iberian Air delayed our departure from Madrid for technical difficulties, which I understand is the risk in air travel. When Iberian Air finally cancelled flight 6231 it became obvious we would miss our connection flight home in US. I began contacting the airlines for rescheduling/reimbursement requests. British Air sent me to a customer service line which rang busy for 4 hours straight. Iberian said they were sorry for the inconvenience but they could get us a free snack at the snack bar and book us on the next connecting flight in Miami (which was 45 minutes after the flight we had missed. It didn't matter that customs procedures in US would likely overlap that leg as well. American Airlines (the operating partner in the US) advised that either Iberian or British Air would have to reimburse for a new flight. I ended up just renting a car in Miami and driving the 300 miles back to Tampa, after 24 hours of air travel and missing both the connections. The upside is that Kayak was prompt in sending electronic updates from the airlines notifying of the delayed flight time/need for new seats/flight cancellation. Iberian Airlines never even changed its online flight status for the original flight which it cancelled."
Pros: "The staff were helpful and approachable."
Cons: "The space available for a nine hours flight is poor. There were not enough entertainment."
Pros: "The team in both Rome and Madrid to went above and beyond. They were polite and empathetic to our situation, which was not Iberias fault. And they went out of their way to get us home on time. They always stayed positive. My family of 6 really appreciated. They have earned our loyalty."
"Deberia el responsable del counter poner atencion al cliente ante un problema los maquinas de checking no trabajaban ,atencion a personanas de terceras edad e incapacitados no tenian... al final grandes filas de espera y sin respetar la distancia en esta pandemia"
"I will never fly Frontier again!"
"Weather delays of hours but staff were professional."
"Very old plane and extremely uncomfortable."
"I liked nothing! The way they run things!"
"Really uncomfortable and outdated plane"
"Not a lot of leg space but the flight attendants were very nice and comforting to ensure we had a good flight to our destination"
"La entrega de maletas fue despues de una hora"
"Communication is key !! Worst flight in history goes to frontier Getting to the airport on time to late delayed flights Air conditioner broke so we had to be delayed on the flight home as well I would never recommend"
"Wasted my time while I could enjoy Disney park"
"They cancelled my departure flight, and the rebooking process was not easy. My returning flight boarded late. You get what you pay for."
Pros: "New plane but uncomfortable"
Cons: "Get beverage and snacks."
Pros: "The pilot managed to land pretty smoothly despite the turbulence."
Cons: "Wait time before take off Snacks (at least have coffee or water) Seats were uncomfortable"
Pros: "Boarding process was easy"
Cons: "Check in and fligjt info were bad, check in online was not possible and no customer svc available to assist, neither via phone nor online chat, website constantly out of order... we could only do something at the airport, long line of waiting"
Pros: "The flight was only 3 hours?"
Cons: "Communication about the delays. More attendants working at night & more food/drink options open later."
Cons: "The manager was so crazy, i think she have to work on the circus."
Cons: "I Never in my life flying again with frontier"
Pros: "All was okey"
Pros: "Better costumer service !"
Cons: "I recommend for being punctual"
Cons: "Many people without masks."
Pros: "Execution of the boarding/ exiting process"
Cons: "A little more space"
Pros: "On time reliable."
Pros: "The crew was fantastic!"
Pros: "The crew was very helpful towards my elderly mother. The plane was clean."
Cons: "For the price I paid, I don't see how things could have been improved."
Pros: "Crew was nice! Liked the Temperature check and fast boarding."
Cons: "Seats are barebone, and doesn't recline. No seat-back trays."
Pros: "Crew was amazing!"
Cons: "Social Distancing"
Pros: "Nothing. Not clean at all."
Cons: "Clean the plane. Space people out. Passengers were bunched together while other spaces were wide open. Not cool"
Cons: "No me gusto nada"
Cons: "The flight was almost full. Disgusting"
Pros: "nothing, I was trying and calling Fortine Airlines to change the flight because the situation of coronavirus and I didn't get answer ...Calling more that 500 times ... This is a scam"
Cons: "nothing, I was trying and calling Fortine Airlines to change the flight because the situation of coronavirus and I didn't get answer ...Calling more that 500 times ... This is a scam"
Pros: "Nothing, 2 hrs delay waiting for a crew member and plane was ~25% full, no snacks or beverages"
Pros: "Absolutely awful! I have never seen such a ridiculous airline before. More than 3 hours delays? Unbelievable! I am now at Miami airport stranded because of the long delays with Frontier flight from Atlanta. This is absolutely unacceptable!"
Cons: "Absolutely awful! I have never seen such a ridiculous airline before. More than 3 hours delays? Unbelievable! I am now at Miami airport stranded because of the long delays with Frontier flight from Atlanta. This is absolutely unacceptable!"
Cons: "I don't like the seats, they have no cushion and they don't recline. Plus the tray table is super small. Also you pay for all drinks. Another thing the pressure is horrible in these planes. It seems they try to cut down on cost so the cabin is not pressurized right to reduced your ears from getting the over pressure from the ascend and descent of the plane."
Pros: "Direct floght for the route with really no competition for the same airports and similar times. Checkin staff was courteous, embarking was swift, flight on time, safe, no issues."
Cons: "No quick bag drop off option, very slow to be processed. Tons of fees, they really add up and if you pay the extras it can easily be more expensive than the competitors. Super rude and careless flight attendant. Asked for bathroom permission for my 3-year-old once we were at full altitude and she denied. Sure enough 2 minutes later an adult just went for it. Then as the seatbelt sign was off she was blocking the aisle with the trolley. When I asked kindly to make room, she didn’t even acknowledge that she heard my request... she did, eventually, without even looking at me. Also very slow to get the stroller and a bit slow to get the baggage but these latter issues may be airport dependent."
Pros: "The check in staff were rude, we felt like we were rushed. Frontier is a deceitful airline, they didn't tell us that the bags were SO expensive, usually an airline gives you some bag for free, nope! Carry on and checked luggage cost a ton of money. Not to mention you have to pay for seats, which is expensive! If you're travelling with someone and you don't pay for seats and you wait until the end to be assigned then you won't end up sitting beside the person you're travelling with and I must tell you the response I got from them was that they're busy and they have no time to deal with this. Then there is the flight crew, through the flight all I could hear is the flight crew talking about how they are on a waiting list and something about becoming a full attendant and every other word was accompanied by a bad word. I would file for a refund if I thought that would get me anywhere. Sorry Kayak I like you but from now on I'll be going direct to American Airlines. By the way! The CEO of Frontier is the former CEO of spirit...That alone should tell you stay AWAY."
Cons: "Airplane is new but chairs are made of plastic and very thin, they don't recline and you have very small space -- very uncomfortable. I flew from Miami to Vegas (5 hours) The plane flew at low altitude the entire way and went right through all storms just to save fuel/money. People were afraid for their lives because the plane was shaking so bad. I travel 1-2 weeks out of each month by plane for work and I am not afraid, I knew it was fine, but others had no idea and were very afraid. I know it is a cheap airline, but the real problem I had with them was they are not honest. Their website says that if you chose your seat online you have to pay, but if you do at check in it is free and they will try to keep your party together as long as there's seats available. Upon arriving at the counter they wanted to charge me to keep me and my fiancée together, otherwise she was at the front of the plane and I was all the way at the back. The plane had extra seats and we got there early to get assigned seats together but even the manager would not help me even after showing their website. He said the computer will make them charge me and there was no way around it. There's always a way around it. At the end of the day, paying for seats, all bags you check in or carry on, foods/drinks in the plane, I paid just as much as flying with a good airline such as Delta. I will never fly with them again, that is for sure."
Cons: "I've traveled consistently between 4-6 times a year for the last 15 years and this was my first trip with Frontier. It was by far the worst travel experience of my life. One of the passengers was so drunk that she threw up all over the gate agent's podium, and this passenger was still allowed on the plane. When we boarded, we had to circumvent the vomit because it hadn't been cleaned up yet. There were multiple passengers on board who brought their own alcohol, were noticeably drunk and extremely loud. I understand that this is not your crew's fault, but there was a complete lack of understanding as to how to handle the situation. The pilot scorned passengers as a whole, and noted that if people didn't calm down, he would force a landing in North Carolina. The responsible passengers such as myself not only had to tolerate the debauchery, but also felt like we would be potentially be punished for other people's bad behavior. The flight crew seemed to have no idea how to handle this situation. I don't understand why is passenger are blatantly breaking federal regulations, the crew would not do anything about it. When I attempted to check in online, literally ever seat (including middle seats, back row) had an up-charge which is simply ridiculous. the seats were small and very uncomfortable. I will never fly Frontier again. I'd pay double for a flight with another company just to avoid them."
Pros: "Can say I liked anything really"
Cons: "Staff was horrible! Customer service did anything but customer service. They had a "too bad so sad" attitude towards customer. Arrived 12:35am for a 1:19am flight and was denied check in because supposedly counter closes at 12:30am. So I was denied entry for 5 minutes? I had to pay a taxi, extra night at hotel then a fee for rescheduling flight. Ridiculous, NECER flying Frontier again! Even if tickets were free! I booked/found flight on kayak app. I would suggest kayak remove them, experience was so bad that negatively effects kayaks reputation too. Also, every other airline provides complementary beverages and snacks, NOT Frontier. Also free bag check? Nope frontier charges everything! Even a carry-on which is free everywhere else. Absurd, truly worst flying experience EVER!"
Pros: "People were professional and everything ran smoothly."
Cons: "I'm sure there's some tiny print somewhere explaining carry-ons are $45 but it should be more obvious when booking - even if you do it through a third party. It soured the rest of what was otherwise perfectly good service. Other passengerss reacted the same way. I was charged and then noticed the family next to me was charged only $40 for checked bags. The looks on their faces for having to pay for both types of bags was priceless. I mentioned the cheaper check-bag fee at the counter and she said, "Oh, but you said it was carry-on". It just felt scammy. Easy-Jet has been a discount airline for ages and they give you all the options up front so you know what you're getting into. They practically charge you for toilet paper but there are no surprises. Add the extra aggravation of LaGuardia's third world style and you end up with a frustrating day for avoidable reasons."
Pros: "Crew was nice, but very uptight about wearing a seatbelt, not standing in line to use the bathroom, not changing seats, etc."
Cons: "I booked tickets with this airline for the first time because prices were significantly cheaper than with other airlines. However, I didn't realize I would have to pay $45 for carry on luggage, pay extra if I did want a seat in the middle, and even pay for soft drank! After factoring in all those things, it would have been a lot cheaper to use a different airline. Plus, it was by far the most uncomfortable airplane I have ever been on. No leg room, small seats that do not recline and have no cushion. Terrible experience!"
Cons: "There is a lot to complain about with this airline. I cannot comment on the comfort, food not entertainment because I missed my flight. Granted the flight missing was not the fault of the airline however I would have imagined that the staff would have told me in no way would I make my flight with the security lines the way they were. Once we made it through we ran the entire length of the airport to try and make the flight in hopes that they might delay the plane. That's is not the whole complaint because it happens. However; my bags flew with the flight I missed. The ticket agent assured us the bags would get to the destination and I could pick them once I arrived on the later flight (through a different airline). When I arrived NO employees where to be found. The "helpline" not helpful not even to tell me if the bags were there and lock and I could get them in the morning. Instead I was talk to condescending and rude, thanks to Kim in Colorado. I stayed the night over since my home is 3 hours from the airport. Next morning at 8:30 I call to speak to someone, helpline again unhelpful. Could not tell me when someone would be there or anything about my bags. I show up the airport. No staff. I waited for an hour and half for a ticket agent. Once I posted on their social media page that I was unhappy that person told me when they would be there and their hours. NOT THE HELPLINE but I already stood around picked up my bags and was out of there. I will never fly this airline. They nickel and dime you and have terrible customer service."
Cons: "They wanted,discharge me $40 dollars for a carry-on, let's just start there. So in addition to whatever I would have paid to check a bad now carry on items are 40 bucks? Get real. Next there's the issue of the flight itself which was horrible. The seats were no better than plastic folding seats you would buy at target and about as comfortable. Frontier's idea of first class is what every other airline would call coach. There is so little leg room or room in front of you that I couldn't lay my head down on the tiny little excuse for a folding tray. Additionally none of the chairs leaned back. Not that they could as you would be in the lap of the person behind you.so I had to sleep on a red eye for 4 hours sitting straight up on hard plastic, crammed into a row like sardines. I will never fly frontier again."
Pros: "On board crew was very nice and were very entertaining."
Cons: "I've flown frontier before and I have never had a problem. Tried to check in for our flight 30min before it took off as we were running late. The rep who was working the desk (young female, approx. 20yrs old) gave us the worst guest service I have ever received. I did not understand why we could not check in, nor attempt to board our flight, although I understood it is our fault for running late. We did not need to check any bags as we were carrying them on. The woman behind the desk only kept saying you missed your flight and was very disrespectful when our friend tried to talk to her saying "I don't know why your even trying to talk to me, I told you I am done with you." I work in the guest service industry and have never been treated or talked to with such disrespect. I would have understood if she was apologetic and explained to us WHY we could not board or make our flight, compared to being rude and rolling her eyes constantly. I will not be flying frontier again I can avoid it."
Cons: "The flight attendant was laughing during the safety speech, which was a little discomforting if you like to feel as if you may make it alive. If you like to not move your legs around or not be able to recline slightly while in an air plane, then this is your airline. The flights are cheap but they forgot to tell you they charge for one carry on! You might as well fly with a legitimate company and not end up paying the same price if not more because of all the "fine print". The saying goes "buy cheap, get cheap" but this airline is a little out of control."
Pros: "The crew was courteous and professional."
Cons: "After adding up all of the hidden fees with the "low cost" of the flight, it all came out to MORE than I would have paid if I had booked a flight with another carrier!. As ad DEPENDENT of an active duty military member, I NEVER have to pay for checked luggage, much less a carry on! Once I got over having to pay and additional $150 for luggage, I board the plane to find extremely uncomfortable seats with half of a tray table, all I could do was laugh. The joke was totally on me!!!! For a flight that was over 3 hours long, it was NOT WORTH ANY OF IT!!! I didn't do the research that I should have, and that is totally on me. Fool me once, but NEVER AGAIN."
Pros: "Only thing i liked is That we didnt crash"
Cons: "-$40 fee for personal bag that was slightly over regulation -one hour delay PLUS 2 hours stuck on runway in the airplane without access to water nor could we stand up out of our chairs for bathroom -finally when they were serving food and beverage only paying passengers had first access to food and water even if the crew had to walk all the way to the back and then back to the front to serve and charge them, it took about 45 minutes until they started serving water (of which the second cup of water they needed to charge for supposedly although we got "lucky" and they gave us a free second little glass of water)"
"We were waiting to get to the gate for over an hour"
"Well the flight from Fort Lauderdale to Austin was the poor one. I highly don't recommend Spirit . DO NOT USE SPIRIT AIRLINE!!! they charge you for everything. You ended up paying more"
"Plane did not have outlets for charging devices. The seats are uncomfortable."
Pros: "Crew was great"
Cons: "Baggage, entertainment, food"
Cons: "Too many of the passengers were out of control"
Pros: "Nothing ! Flight was uncomfortable"
Cons: "Boarding process should be better, the seats should be more comfortable, no extra fees should be imposed. All around terrible Flight. Will never fly spirit again ."
Pros: "The flight was very smooth. Excellent landing."
Pros: "The flight attendants was very friendly and helpful."
Cons: "Taking care of social distance inside the airplane."
Pros: "No frills."
Cons: "Seats aren't very comfortable. Probably the Airbus Basic seat....but could be more padded and have neck support."
Pros: "Cleanliness and nice staff"
Cons: "A woman sitting next to me had her full size purse on her lap the entire flight and it was difficult to move. The rule is everything goes under the seat in front but it didn’t apply to her."
Cons: "Deben dar algo de tomar"
Cons: "Spirit crew back in SJ a little unfriendly"
Cons: "Flight was great!"
Cons: "Make seats reclinable!"
Pros: "The Flight was amazing."
Cons: "Nothing. everything was perfect, thank you for taking me safe home!"
Pros: "Yes !!! They change my seats for take my family closer..."
Cons: "I think the fly is with much people. One seat in the middle with no body is better in this time for Security COVID."
Cons: "Too crowded for social distance. Other airlines are leaving a chair empty in between."
Cons: "With this whole thing going on with the virus I brooked my flight before all this broke out to haywire. I refuse to stay in quarantine and the staff at the desk are very unknowledgeable"
Pros: "Wasn’t able to board due to the extensive long lines at TSA. SJU needs to improve their staffing to make the process a lot quicker. Missed the flight and wasn’t able to be accommodated"
Cons: "Add more staffing for TSA in SJU to speed up the process"
Pros: "The crew need to be more professional and care the passenger."
Cons: "The Spirit’s airline needs to be more reliable. Fourth hours delayed wasn’t funny."
Pros: "Cheap no frill airline. Water in the bathroom and $3 for water to drink for a 4 hours flight."
Cons: "Adding my pre TSA check on my board pass and not changing $80 dollars for one suitcase. CRAZY!!! $3 FOR WATER ON A 4 HOURS FLIGHT. We should have at least water for drink for free. Flight was delayed on top of all these inconveniences. Bathroom have no running water too."
Pros: "Profesional service"
Cons: "No delayed"
Cons: "More flights"
Pros: "Smooth boarding"
Cons: "At least water should be free not everyone has a credit card"
Pros: "I fly ALL the time with my Pet in Cabin. This supposed to be our first time with Spirit. Employees refuse to let my dog fly. They said the dog cannot turn around inside the soft sides bag. My dog indeed turn around inside the bag, but sometimes she don’t want or need to do that!! Counter attendants refund my money effective in 7 days. Almost immediately in went to SOUTHWEST, side by side with Spirit counter and quickly buy our tickets to FLL. Thanks to SOUTHWEST we arrive on time."
Cons: "They don’t let me fly with my Pet in cabin. I simply buy on another airline as usual."
Pros: "It was the most affordable alternative to fly to Dallas. It was a connecting flight and I had no problems catching my connecting flight. The crew was very nice and attentive. The boarding process was organized. The captain keeps you well informed about what to expect during the flight, which I found comforting since flying makes me anxious."
Cons: "There was no entertainment available. You need to take something with you (tablet, phone with music, books) Seats don’t recline."
Cons: "Seats not comfortable at all. No entertainment at all like the little screens for movies or music. Asked for some water (I just wanted a cup of water) and they wanted to sell me a bottle of water for $3. The gave me a half full cup. Had to stay in plane for more than an hour to get out of plane when arraving at Orlando. Even had to pay for my carry on! Never have I ever paid for a carry on with other airlines! And it was very expensive. $105 for carry on + luggage."
Cons: "I missed this flight because my Spirit flight from San Juan was late. I kept asking every Spirit employee that I could find to help me nit miss my connection. They jeot saying that the crew at the connection was aware lthat we were a few minutes behind. But after traversing half a building in construction I found a lady closing the still-open gate just to tell me I couldn’t get in because NOW it eas close. They booked me on a morning flught next day. I paid for a big seat on row 1. They gave me a seat 11 rows back. I want a refund and I’ll never fly Spirit ever again."
Pros: "On time and everything ran smoothly"
Cons: "The seats"
Pros: "They are very kind with the customers and we departed on time and got earlier than we expected"
Cons: "Not apply, everything was awesome"
Pros: "my son was sick and the flight attendants help me all the way very kind and always asking if every thing was alright thanks to the attendants that day."
Cons: "the seat was really uncomfortable"
Cons: "Although weather conditions were not Spirit's doing, on the return flight we had to wait in the tarmac for 3 hours to unload and 2 hours to retrieve baggage, we had a very rude crew member that eventually had a passenger return his rudeness with the same. After 2 hours of waiting was when Spirit decided to offer us 3 oz of water and a tiny package of cookie. Thank God for no medical emergency, but they didn't come out and offer actual bottles of water and/or a real snack. Terrible consideration toward the passengers."
Pros: "I like the price of the tickets...they kept me posted for my flight."
Cons: "It was very dirty, no leg room, again is because of the prices, and everything is extra!"
Pros: "The plane was actually really nice and the attendants on and off the plane were nice as well."
Cons: "Nothing to complain about. Just delayed not your fault."
Cons: "the flight attendants dont smile or engage you. on flight home to FLL I became ill and they knew it and offered no assistance. I had to VOMIT IN A CUP because you are too CHEAP to buy bags. A Fluke I had a cup to PUKE IN. i was on phone ONE HOUR and SIX MINUTES with spirit. My name was spelled wrong and was assured it was correct, only to be turned back at TSA. For return to FLL I couldnt print boarding pass, you are too cheap to have an APP or email a pass....I had to call AGAIN and was told you owe me a credit for overcharging my bag. WOW WHAT A RIDE. WHEN I LANDED THERE WAS A BRAWL AT SPIRIT COUNTER IN FLL.....SURPRISED?"
Cons: "Seats where incredibly uncomfortable, the tray was so small that only my water and half sandwhich could fit...forget about my salad and the fees for bag!!!"
Cons: "Like always unexpected delay and cancellations . This is completely unacceptable and it will get them out of business es"
Pros: "The staff in the plane were very rood and was fighting disgusted with every thing"
Cons: "The service and thinking how much we pay was vety poor not even water"
Cons: "I don't like when you just arrived at the airport and everybody is standing up in the plane it should be in for sized to stay seated and exit the plane just as you enter the plane first row second row third throw I think the stewardesses should announce this and make it clear and not do one big jungle everybody trying to get off the plane at the same time also was taking your carry-on off the overhead it should be emphasized that where you see that this is your place above and not people from the front sticking their extra luggage over your seat"
Airlines flying from Caribbean Islands to Miami have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Caribbean Islands to Miami
Masks required on board, masks provided on flights from Caribbean Islands to Miami
Social distancing seating
Middle seats unavailable to book on flights from Caribbean Islands to Miami
Testing for antibodies, testing for symptoms for flights from Caribbean Islands to Miami
Waiving of change fees. Search flexible flights from Caribbean Islands to Miami