Pros: "Nice quiet flight"
Cons: "Crew member attitude specifically regarding passengers in the emergency rows"
Pros: "Crew was really attentive and professional"
Cons: "The boarding was a nightmare. D gates at SeaTac is my least favorite since you need to be shuttled by bus to the play. At that point, your elite or first class status is thrown out the window since it's a free for all to get on board as they pack you in the bus like sardines. It delayed the departure by 30 mins. Also, Alaska should look at getting entertainment sets in the back of the headrests."
Pros: "Flight crew was nice"
Cons: "They were careless with our suitcases. When we got to Vancouver, we were missing wheels on our suitcases. 2 wheels on my husband's and 1 on mine. It made it horrible to pull the suitcases."
Pros: "Crew was thorough"
Cons: "Food choices"
Pros: "Crew was great, the flight was good. Food is good but expensive."
Cons: "Free or inexpensive food options would be nice. I also prefer when the screens are in the back of the seat and I don't have to stream on my phone or pay high prices to use data."
Pros: "Crew were very attentive and hospitable to the crew. I have been flying ASIANA many times and enjoy the flight as well."
Pros: "Crew was friendly"
Cons: "Tray tables very dirty, flight overbooked, hard to find gate agents"
Pros: "Boarding is quick. Crew is always super friendly as is the pilot."
Cons: "The flight took longer than any flight I ever took from seattle to Wenatchee - not sure why."
Cons: "Better snacks premium members"
Cons: "Better communication to passengers. Gate agent didn't know why it us delayed."
Pros: "Crew is always amazing and friendly on Alaska."
Cons: "There were no movie devices for some reason on the flight"
Cons: "Person next to me was tobacco smoking! And he was really obese taking up 2 seats! Airline shouldnt have noticed it and took action!"
Cons: "The flight was delayed for 3 hours"
Cons: "What have been nice if I was told that seat availability was nonexistent. I tried checking in each day without any information such as give it up you suck and you’re going to get the worst seed no better how much you try to avoid it…"
Pros: "Nothing. Missed the connection due to being on the tarmac/runway for over a hour and a half. Missed my connection"
Cons: "Everything from flight schedule to customer service could have been better. Alaska Airlines is horrible"
Cons: "Nothing - most excellent flight!"
Pros: "The flight was great and the process from boarding to take off was wonderful. This was also a rescheduled flight after my other flight was cancelled."
Cons: "The seats cushions. They weren't the best. That's all."
Pros: "The flight attendants on all three of my flights were nice and helpful as well as all the employees at each airport I visited. The food was good and I had a great time."
Pros: "My bags were about 3 pounds heavier than allowed and she let me in with them. The crew is overall very nice and professional."
Pros: "Free movies was great."
Cons: "Missing luggage. Please help"
Cons: "Flight also delayed"
Pros: "It got me to where I was going. Attendants were very good."
Cons: "Long flight delay. Seats were cramped."
Pros: "Flight attendants were upbeat and attentive. They came around frequently with food and drink carts."
Cons: "My wife and I had our seats changed (not requested or offered) to “sit together”. Turns out this was in the last row, and between not having a reclining seat, a generally rough flight, and the constant line to the bathrooms it was particularly unpleasant. I should have looked more carefully at the seat assignments and they should have been more up front!"
Cons: "My connecting flight was late and they gave my seat away. So I’m not on the flight. Worst of all I was made to feel like it was my fault for being late"
Pros: "Staff was friendly and accommodating. I liked that they boarded the back of the plane first. Also liked the updates from the flight attendants of what areas you were flying over at the moment. Was impressed with the landing as the pilot had a nasty crosswind to deal with that rocked the plane pretty good."
Cons: "I've been on a few flights recently with headrest screens for entertainment. This plane did not have that."
Pros: "Able to get on an earlier flight to Wenatchee since initial flight got to Seattle early and there was room!"
Cons: "Can’t think of anything!"
Pros: "I paid for seat. Hainan airlines charged me, but told me was not successful. I spent a lot of time and energy on it."
Cons: "At Xian Xiangyang Airport, I was asked to provid a address. They did not know how which is street name and which is city name. I taught them. They scanned with my green card, however, their system could not recognize green card. I was forced to sign an agreement to take all responsibilities if I can not go abroad."
Cons: "My seat was changed and I had to sit by a baby crying off and on the whole trip...should always let the customer know ahead of time"
Pros: "The people did their job with excellence and ease. Made our flight comfortable."
Cons: "There was an unexpected gate change that made us have to run to the other side of the terminal. It would have been nice if the announcements had been just a bit clearer."
Pros: "Alaska Airlines provides good customer service...but I truly like Kayak because you offer the lowest prices. Thx!"
Cons: "It was all good. Flight left on time and no long line at the service counter when checking-in my luggage."
Pros: "Staff was awesome"
Pros: "It was my first time using Alaska, this trip. I liked your airline overall! Clean."
Cons: "On my flight home to Detroit I was seated in the back. The flight attendants did nothing but gossip about other flight attendants (good and bad), their home life,etc. One rammed me with the cart & their body, woke me up, didn't even apologize. Just felt it was rude. I pay for my flight. I was trying to rest on my 4 hour flight before I had to tend to daughter who had cancer, I need the rest. And for what I paid, I should be able to. Not listen to Alaska's drama within."
Pros: "Liked the free entertainment app"
Pros: "Great customer service; comfy plane."
Pros: "It was a pleasant enough flight. Planes are just very crowded and cramped these days, so not really Alaska's fault."
Cons: "crowded with no room to sit anywhere and couldn't hear announcements outside immediate area. Immigration process too lengthy and almost missed flight with 2 2/12 layover in Seattle."
Cons: "Was disappointed that my bag went to another location (Eugene?) Can get it til tomorrow morning and I have a conference to attend and no clothes..!"
Pros: "Complimentary wine was an unusual treat."
Cons: "An hour delay while a replacement first officer was brought in. Considering the circumstances, Alaska Airlines probably did well to keep the delay minimized."
Pros: "Friendly staff; comfy seats and ample leg room"
Cons: "No free WiFi services"
Pros: "The plane was modern and comfortable, including the adjustable side wings on the headrests. In flight free wifi and entertainment was a wonderdul way to pass the time. Crew was so friendly. Flights on time and luggage retrieval was very speedy."
Pros: "The plane felt new and was comfy. Crew was nice and the flight was overal pleasant"
Cons: "They gathered passengers before the gate to check for passports. Thought that was a strange way to do that. Once in the plane not even a snack or a beverage was offered and I was sitting in first class. No entertainment either."
Pros: "That I got to Wenatchee so much faster than the shuttle!!!"
Cons: "Nothing! It was great!!"
Pros: "Easy flight. Boarding was fine and the crew were friendly enough. The steward didn't come and see me much and I think I had one little snack and one beverage."
Cons: "No entertainment but I didn't really expect it on such a short flight."
Pros: "The flight attendants were nice and efficient. The seats were comfortable, but my wive got squeezed by a large person next to her. I rated the food as 3 * because the snacks they give out are cookies (which I am sure most people appreciate) but I am only eating healthy things. Some salty nuts would have worked for us. Drink wise there were multiple sugar free options, which I appreciate,. I had a Seltzer and orange tea."
Cons: "Nothing to complain about. I rated the food as 3 * because the snacks they give out are cookies (which I am sure most people appreciate) but I am only eating healthy things. Some salty nuts would have worked for us. Drink wise there were multiple sugar free options, which I appreciate,. I had a Seltzer and orange tea."
Pros: "Boarded and left on time. Short flight so I can't speak to the food or entertainment offerings. Crew was pleasant although probably at the end of a long work day. This is no small thing for people who must deal with the public all day in a small space. It was appreciated!"
Cons: "Nothing to complain about. Nice quick and efficient hop."
Cons: "Of the 4 my flights between SFO and SEA in the last 3 weeks exactly none departed on time."
Pros: "Attentive staff. Clean and smooth flight."
Cons: "Again wish Alaska offered complimentary meals at the price we pay for a ticket but understandable! Somewhat clean and slow to board."
Pros: "Overall the options & attendants were good"
Cons: "One of the attendants wasn't so nice. Watching her pour drinks, one would be full 's one half, she would have her favorites sort of speak. Attitude. Of those who had the half full glasses asked for more, the attitude came out, she would give them more with a snip. Of course those others she would gladly with a smile. I checked my suitcase in as we had a 'full flight' & never got my $20 voucher. Yet there was plenty of overhead space that I saw. So that was a waste of time on both counts."
Pros: "don't know if it was the time of the year but there was more open seats which meant we weren't crowded going to Seattle and coming back home to SLC. Great assistance, nice people, smooth flight."
Cons: "Can't think of anything"
Cons: "Crew was much more pleasant and comforting, especially since we had bad weather."
Cons: "Missed connecting flight"
Pros: "Flight was short"
Cons: "Could have not delayed the flight 3 times."
Pros: "Quiet , comfortable cabin and crew was quick to board everyone"
Cons: "We did not board until 2 hours after original schedule"
Cons: "Crew was not attentive. Temperature was cold."
Cons: "You were out of earphones"
Cons: "I never made it... I had a trip interruption and got stuck in Chicago and would of had to wait another full 24hrs to take the flight to Denver. tired and nauseated after being all day at the airport that at midnight, i knew that I couldn't hold off till the next evening, took the next flight back."
Cons: "The flight was delayed which caused us to miss our flight in London our family was delayed for 12 hours"
Pros: "Good, cheap flight that gets the job done. No issues boarding, seats were fine. Cannot comment on most things as I fell asleep almost immediately."
Cons: "Would've been nice to have had an eye mask / blankets on a red eye flight..."
Pros: "Not much"
Cons: "Seats that worked"
Pros: "The crew is good and attention"
Cons: "They need to prevent to inconvenience or un conformity towards to the people or customers becouse they don't give information in time"
Cons: "Flight time was changed twice"
Cons: "They have very long and annoying credit card announcements"
Cons: "Delay due to equipment failure, were not able to estimate delay"
Pros: "on-time, courteous flight staff"
Pros: "Older style cabin, but still a comfortable flight. Crew was friendly."
Cons: "Two hour delay out of Denver, no crew."
Cons: "The crew was a little late"
Cons: "Seats are cramped"
Pros: "Food was good. Staff was polite."
Cons: "Both flights were late leaving. Plus then we waited on board for a long time. Once on board and waiting, no explanation, no updates. No idea what was going on or why. An announcement would have helped a lot. Philky-Prg: Long delays with food , staff was slow on the Philly -Prg flight. Seemed like they didn't want to be there. No info from flight crew. Phily to Prg - Crappy old plane that should not be flying over seas anymore. Applies to both flights unless specified."
Cons: "Almost everything!"
Cons: "Staff seemed exhausted. American has no customer service phone to explain to customers what is going on. Bad experience all together."
Pros: "Everyone was courteous. Flight was on-time."
Pros: "Great service and smooth flight. Love American!!"
Cons: "Everything was outstanding!!"
Pros: "Crew was nice and friendly. Pilots flew great. We arrived a few mins early as well."
Cons: "On the way to Denver from Miami we were on a nice new AA plane with TV entertainment, movies, power, and comfortable seats. On the way from Denver to Miami we were on an old plane with no entertainment and old uncomfortable seats. If this is going to be the case, charge me less up front as well. My daughter had a terrible time for a 4 hour flight."
Cons: "Even though I presented a valid handicap sticker to the front desk, they treated me as though I was some kid who stole it from my grandma or something when I asked to board early. The steward was rude and pushy. I asked a question and he acted as though I was bothering him."
Pros: "Comfortable seats, good legroom."
Cons: "Not enough coffee for breakfast."
Pros: "Arrived 20 min early. Smooth flight."
Cons: "Didn’t have individual movie screens."
Pros: "Seats were comfortable enough"
Cons: "They force you to get to the airport really early."
Pros: "Food and entertainment were great"
Pros: "The crew was awesome."
Cons: "You guys lost our luggage!"
Cons: "Too cold, even with air off above me."
Pros: "All good, except poor prep on food"
Cons: "As above"
Pros: "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
Cons: "Couldn't get the entertainment app to work"
Pros: "Quick and easy boarding"
Cons: "Uncomfortable seats"
Cons: "Delayed flight due to crew."
Pros: "No surveys"
Cons: "No surveys"
Pros: "El problema es que el vuelo estaba sobrevendido y han cerrado las puertas antes con lo cual me he quedado abajo sin pode abordar. En el aeropuerto de Denver habia solo dos personas en el securty check por lo cual la demora fue involuntaria en mi caso. Cuando estoy haciendo la fila para ingresar al avion (esyando en la misma cola antes de ingresar) me informanque no podre embarcar..(claro ya habia designado mi billete a otras personas. pesima atencion y pesimna experiencia con los empleados de ese vuelo. Denver a Miami"
Pros: "The Denver airport is beautiful"
Cons: "I will never fly AA again - see below"
Pros: "Overall great flight and great service. No complaints!"
Cons: "Late departure. Seats were double booked. Had to delay again to sort it out."
Cons: "I had to leaves Denver early due to my granddaughter needing help. To sees switch returns my ticket it would cost me me $200.00 but it could get a retire ticket for that day for $40.00. Why couldn't that dollar amount come of my ticket . That was just crazy"
Pros: "On time. Good crew and nicer flight."
Cons: "Actually no complaints."
Cons: "Small narrow seats"
Pros: "Friendly service"