Apparently you could not have food unless you ordered ahead. This was not obvious ahead of time. What we saw given to others on the plane also appeared too be quite meager.
Seat didn’t recline at all- very uncomfortable after three hours
In flight service flight attendants did wonderful job.Airlines could have done better with snacks,since it was early morning flight breakfast places where not open so people could not grab anything quick for breakfast.I hope they would keep that in mind.
Be able to buy food while on the plane, not just in advance. Should be able to watch TV on entertainment screens on backs of chairs
I paid extra to choose a seat. When arriving at the gate after a very stressful check in at the airport, realized did not get the chosen seat that I PAID for. When I called the airline I was told I did not pay to choose a seat and could not be refunded, but I DID pay extra to choose a seat. And of course, got stuck in a MIDDLE seat. Since the seats are now crammed together, this is especially uncomfortable. The check in for baggage was ridiculous, it was a mile long and the kiosk to check in for the flight was very confusing. We finally sought out help and a very rude representative quickly went through the kiosk and printed a boarding pass that did not provide the PAID for chosen seat. Didn't get to get on the return flight because the flight coming in was delayed several hours, missed the flight by 3 minutes!!!!!!! You really can't hold the door for 3 minutes for a passenger you KNOW you are waiting for??? What stress and had to wait 4 MORE HOURS to get a flight home because you could not keep the door open 3 minutes. 3 minutes. Had only 20 minutes to get from flight to connecting flight and was accused of taking too long to get from gate to gate in Chicago. Flights were delayed all day long coming in and going out, you would think you could wait 3 minutes to allow passengers to get to the connecting flights. HUGE inconvenience, stressful and makes for a really LONG day when the flight leaving Des Moines to Chicago was horribly delayed, already had a horrible experience and missed the connecting flight by 3 minutes. 3 minutes. Airplane was still there, the door closed, why on earth is it such a huge deal to wait a few minutes when flights were already delayed ALL DAY LONG and why is it such a huge deal to REOPEN the door to let another passenger on??!! I used to like Alaska Airlines. I just plain hate flying in general now. The airlines have 0 (zero)care about the people buying tickets and making travel plans and how stressful flying is now. Zero care.
The flight was completed within the expected timeframe and the staff were nice. Main complaints were the WiFi was almost non-functional and not worth the $8 they were charging and one of the bathrooms seemed like it was falling apart, which makes me wonder how good the maintenance and safety is.
this is my second time flying with them and for the second time I missed my connecting flight due to their airline. The first time this happened they accommodated me the second time they made me sleep 14 hours in the airport because they told me this time it was air, traffic controls fault, and not theirs so they cannot accommodate me.
I liked the flight. What could be done better is that airplanes should seat the passengers from back to front and not front to back.
Service OK except could not make out much of what the pilot said when making announcements. Wish they would have had seat back screens. Charging ports were conveniently located. Overall very average experience. Far from the best, but I've had worse.
I missed my flight by a couple of minutes due to my previous flight sitting on the tarmac for an hour. I was already checked in and they refused to wait an extra 5 minutes. So of course I had to get another flight and the attendant told me 11 am. ( it was 12 am when i went to the desk) so i couldnt get a hotel because they were all booked so i ended up sleeping on the floor at the airport. The next morning i discovered the attendant schedule me for an 11 pm flight…NOT 11 am. Why would i spend an entire day at seattle airport???? So fortunately i stopped at a gate where an attendant was able to get me on the 1230 pm flight but since they had already rescheduled my flight i had to yet again go to the service desk to get an “override” Monday morning 10 am alaska service center had 2 people working with 15 people ahead of me. Thankfully your 1-888 customer service line wait time was 20 minutes but it was a less than pleasurable experience when i only have a few days off of work to enjoy and im depending on the airline to have it together.
