Pros: "Great crew!"
Cons: "Very small tray table space. Carry on fee should have been easier to see during purchase. If I'd noticed, I would have planned differently."
Pros: "Crew as great and very accommodating."
Cons: "I responded to an emergency during flight descent. The crew was great but EMS did not pay any attention to me when trying to report off. I had important patient information and they didn’t listen well. I am a trained emergency and cardiac care nurse for the heart attack team, disappointed in EMS."
Pros: "Boarding was seamless opposed to having a 40 min delay."
Cons: "Leaving at the scheduled time."
Pros: "The available movies were pretty good."
Cons: "The crew member serving the food was way too slow."
Pros: "Great price. Fast boarding. Crew was nice. Pilot did excellent job flying with a super smooth landing."
Pros: "Professional and personable. Nice job."
Cons: "Departure time was changed 7 times. Many times these changes were back and forth to earlier updates creating confusion."
Pros: "Delay. Poor overhead storage"
Cons: "TV monitor wasn’t operational"
Pros: "The whole experience was great. All the staff was friendly and polite. The seat was very comfortable, and the ability to watch TV or listen to music was great."
Pros: "Hadn't flown jet blue n years. Plane delayed over 2 hours without a good explanation given. No offer of a voucher to compensate for this major delay. Not flying them again if I can help it!!"
Cons: "I have not had the flight yet I got delayed."
Pros: "Seats were spacious and comfortable Free drink and snack"
Cons: "WiFi was not working today"
Pros: "Good legroom in normal seats. Pleasant crew"
Cons: "Terrible audio. Entertainment was 5/10"
Pros: "On time and courteous staff."
Cons: "Delays. Changed departure gates. This is becoming the norm for most airlines. I was hoping that Jet Blue might be different. It is isn't."
Cons: "Flight delayed from Raleigh to Boston due to weather. Flight time moved up slightly and we were told by Mike at gate C-8 that we would make our connecting international flight but we didn’t. Total nightmare. Incompetence everywhere’s we looked with this airline. STAY AWAY!!!!!!!!!"
Pros: "flights were on time, hotel was fine"
Cons: "small plane at end of trip was noisy, will bring ear plugs next time"
Pros: "is how comforting that the pilot spoke to us in a generous + friendly way \ 'twas reassuring as the flight attendant seemed disinterested + less able to exude a fruendly manner / I get it - short trip, wknd which she may wish she had had off BUT there may be one person really uncomfortable+not travel savvy that she couldve noticed...Also why review soda+salty snax?"
Pros: "comfortable-best flight in years"
Cons: "why no charge for carry on overhead? this activity is disruptive and slows everything down."
Pros: "Flight was on time, smooth ride! Very friendly staff."
Pros: "I loved Zach. He made me laugh and he was so excited about life. He loves his job and he deserves a raise."
Pros: "The plane left on time, the staff members were attentive and there was more leg room than on other planes."
Cons: "We were very happy when we got seats in rows 3 and 4 but by the time we boarded only 3 of the 4 carry on bags we had made it into the overhead compartments. We had no other checked bags so we had to go to baggage claim for one carry on. People were putting small bags that should go under the seats in the upper compartments."
Pros: "Flight attendant great. Seats comfortable. Flight on time."
Pros: "The flight was on time. the airplane clean and very comfortable. first time flied JET BLUE and i had such a great experience. I will fly Jet blue whenever i go to. Thank you"
Pros: "Terrible customer service!"
Cons: "I missed my flight because the agent mislead me."
Pros: "Efficient, timely, smooth flight"
Pros: "Easy boarding. Friendly staff, great entertainment"
Pros: "The flight was full. The staff was excellent. Professional, pleasant and smiling. Boarding and deplaning was smooth. Great experience!"
Cons: "Flight was delayed"
Pros: "Best crew and flight experiance I have had flying in the CONUS in years!"
Cons: "Itwas too short and I could not enjoy it longer!"
Pros: "Customer service, polite staff overall amazing experience"
Cons: "I liked everything"
Cons: "Seats were too small-almost sitting in next person lap"
Cons: "That you can't turn off the movie"
Pros: "Seats and leg space"
Pros: "Plane departed early and arrived 40 minutes early. Well done"
Cons: "Prefer BLUE Chips rather than cheese x AND usually they call for VETERANS to board before the start of general boarding. This is the first time Jet Blue DID NOT extend that courtesy"
Pros: "Good experience. Staff were friendly, efficient, and professional."
Pros: "Economical with VIP customer service."
Pros: "Non eventful which means it was very good!"
Pros: "staff is courteous, the plane is more spacious that other airlines, the jet blue terminal (C) at Logan International had very nice seating area, we changed flights to an earlier one that day and the Jet Blue 800# was very helpful and easy"
Cons: "we were delayed - obviously beyond JB's control but still got us home near the original time."
Cons: "My flight got cancelled due to a hurricane, ok... that's fair. But my flight was rebooked for 9 days later (I couldn't afford to be away from home for 9 more days), no hotel accommodations were given and no refund was given. I had to book another way home with a different airline that could get my home on a reasonable date."
Cons: "Delay. Having to board and unboard."
Pros: "beats all other airlines!"
Pros: "Direct flight from Boston to Pittsburgh, leg room, friendly staff."
Pros: "Comfortable seats, nice TV easy flight"
Pros: "Crew nice and flight comfortable. We arrived 10 minutes early as well which was great."
Cons: "You cancelled my flight and left me stranded. Extended my day and caused me a lot of aggravation. I will never fly Jet Blue again. You did this for your convenience as the flight was not full."
Pros: "I have a peanut allergy so the nut free snacks were wonderful!"
Pros: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Cons: "Not enough leg room. Flights are costly enough and it just seems wrong to upcharge passengers for more legroom. Legroom should be standard outside of first /business class."
Cons: "Seat wasn't comfortable"
Cons: "Delays both in DETROIT and a huge delay in Shanghai."
Pros: "Easy, fast, simple. Not crowded."
Pros: "No delays. Easy boarding."
Cons: "The flight was 2.5 hours late. Then it was freezing in the flight. I let the crew know and it warmed up at the front and back of the plane but it was unbearable in the middle. It took me two hours to warm back up!"
Pros: "Fly attendants were very professional"
Cons: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Pros: "The seats were awful .how many can squeeze in. .horrible"
Cons: "Room to breathe, move a little"
Pros: "Good movies; nice crew"
Pros: "Very bad crew. Seats very uncomfortable"
Cons: "Crew could have been better"
Pros: "Not much, hardly anything"
Cons: "The service in First Class, absolutely terrible"
Pros: "The time and the cabin crew were helpful"
Cons: "There was nothing to not like"
Pros: "Service was good. Was upgraded for more space."
Cons: "Intertainment unit was not working correctly. Locked up after movie was over. No offers of any sort from crew about issue."
Pros: "Smooth. Fast boarding"
Pros: "Everyone is working the gate and on the plane were amazing!"
Pros: "Great service, on time."
Cons: "Could not print subsequent AeroMexico flight segment boarding pass."
Pros: "flight attendants"
Cons: "As soon as we all were boarded we where told there was a mechanical issue. Sat on the boarded cramped flight for 2 hours until issue was fixed. If there was a mechanical issue then the plane should’ve not been boarded until it was fixed. Much rather have waited in lobby for 2 hours than on a plane with no food and water. Or at least alllowed us to deboard while issues where resolved."
Pros: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
Cons: "No Gluten free option"
Pros: "Happy to get an earlier flight - and was put in ComfortPlus"
Cons: "Small plane, no entertainment (movies, music)"
Pros: "Pilots and crew did an amazing job during unstable air coming into Pittsburgh. Great job."
Pros: "Delta is not a good place to be"
Cons: "Delta is not good on customer service"
Pros: "Our original flight was delayed and Marika, at the Delta gate of another flight to the same city, was able to get us on the flight that was going to our city. We were so grateful to get home before the winter storm! We appreciate your staff and the help their quick, efficient manner to get us on a new flight!"
Pros: "I loved the check-in reminders, up-to-date flight info, and overall friendliness and helpfulness of the attendants."
Pros: "It was on time. Flight attendants were courteous. There were snacks."
Pros: "Smooth quick flight."
Cons: "I had to rebook as opposed to it being done by Delta. Cancelation was due to equipment."
Pros: "Flew in First Class. Felt very pampered"
Pros: "Courteous staff, boarding process was okay once it got started."
Cons: "Flight was delayed 1.5 hours. Very turbulent flight. Tight seats."
Cons: "The airplane was freezing cold. I had on a sweater and jacket and was unbearably cold. The entire plane was miserable. There weren’t any blankets either...this is not the"
Pros: "very short flight, flight was comfortable"
Cons: "Plane was small so carry on space was at a premium, but everything fit"
Pros: "On Tim and friendly"
Pros: "Good flight crew"
Cons: "Flight was delayed with no explanation."
Cons: "After fully boarding the plane, we all had to leave because the air conditioning failed. We've traveled five times on Delta this year and every trip has had a significant delay."
Cons: "Flight overbooked and the gate paid no attention to how many bags were being brought onboard. Was forced to check my carry on. I hope it arrived."
Pros: "Flight attendants were extremely nice to my baby and me. Didn't feel rushed. Nice variety of snacks."
Pros: "Flight was on time, flight crew was kind and helpful, pilot was smooth and kept us informed of the flight status."
Pros: "Crew was very professional and friendly."
Cons: "Seats too close together."
Pros: "there was NOTHING good about the trip from nc to atl to fl!"
Cons: "where should i start? my flight was delayed leaving NC to ATL. after standing in line for over an hr trying to speak to someone about the issue. i was notified on my phone i could keep my current flight or rebook of course i wanted to keep my current flight since it was my birthday weekend. i then called delta (in nc) for help since they told us we wouldnt make our 1030 flight and we might have to stay in a hotel that night until we could rebook the flight. not cool! i was told by a person (in nc)about what i should do once landed in ATL. they were beyond rude. they turned their backs or gave half answers. when asked about the hotel for the night they told me they werent going to handle that and i had to pay for a hotel AFTER i was just told by a delta agent that if i had to stay overnight my hotel was going to be covered. i then again called a delta agent in ATL after being informed that my status on the stand by list wasnt activated and i had less than 10 mins to make it to the next terminal and try to get activated and i would probably not get onto that flight to leave ATL. we were told that we had to stay in the terminal that night. my whole trip could have been ruined from the start from the flight being delayed in NC to talking to rude delta agents in NC and ATL. my flight status being one thing and then finding out it was something else. i never had to deal with something like this."
Pros: "Easy flight. Plane and crew were fine"
Cons: "It was a short flight but no entertainment on this plane."
Pros: "Good do to Delta Staff"
Pros: "We did eventually get there"
Cons: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Cons: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Pros: "Everything else good."
Pros: "Crew was friendly and apologetic"
Cons: "The AC did not work and we had to get off and hang out in the jetway for probably 45 minutes. Nightmare."
Pros: "Before we even boarded, the ticket agent happily found two seats together for my husband & I. The in-flight staff was particularly helpful. We had some medicine that needed to be refrigerated and they both provided a bag of ice for us to keep it in and checked back to replace the ice as it melted."
Pros: "The cookies on board were tasty."
Cons: "There was no gate agent until another passenger went all the way to another gate to retrieve one. The flight kept getting delayed, but no one made any announcements about why or even that there was a delay. Passengers just kept noticing the time change on the flight info board. On board, if you didn't buy into Delta's classist system of paying for an "extra comfort" seat (which, by the way, is a regular seat), you were seated in a tiny shoved in extra row where even my 8 year old's knees bumped the seat in front of us while seated. I will never fly Delta again, particularly with them being one of the priciest options."
Pros: "It was a horrible experience"
Cons: "Everything could have been better especially the staff"
Cons: "Delayed as usual."
Pros: "Seats seem to get smaller but overall a good experience"
Cons: "Seat room"
Pros: "Friendly crew, good food and entertainment."
Cons: "Seat comfort and space aboard."
Cons: "I never got to go on my trip... wasted all my money and never got anywhere and can't seem to get a refund or at least another ticket."
Pros: "Smooth ride and early arrival"
Cons: "My flight got delayed at least 3 times!"
Cons: "On my first flight from SLC to ORD I asked 3 different American Airlines employees if I needed to pay for my carryon before I got on the plane. They all said no. I got on the plane, put my carryon under the seat in front of me and everything was great. I landed in Chicago, got to my gate, went to board and this very rude employee stopped me after I scanned my ticket and told me I couldn’t board with my bag. The EXACT bag I had boarded with in SLC. After harshly grabbing my bag and putting it in the carryon basket to check for size, she wouldn’t let me pass by her into the boarding bridge and told me I was going to have to pay. I tried explaining that I had asked I’m SLC if I needed to check it and they had all said no and that it fit under my seat. She said, “I don’t care what they said in SL, this is what I’m saying here.” And directed me to the front desk where I had to pay $50!! $50 for a carryon backpack that fit under my seat comfortably 20 minutes before!! Without saying a word (cause I didn’t want to yell at the poor girl behind the desk) I paid the $50 and proceeded to enter the bridge but before I passed through, the rude woman said, “have a nice flight ma’am” and scoffed!! An audible scoff. So I’m short, I hate American Airlines and I will do my BEST to not have to fly with them in the future."
Pros: "They kept on schedule. We"
Cons: "I was not notified of flight changes and until I called the Airline my husband and I were intended to sit far apart. I booked this trip back in Jan. and we were supposed to be across the aisle from each other. We ended up in the last row of seats of both flights. We never knew of the changes until we tried to get boarding passes."
Pros: "Exit Row Seating"
Cons: "Delayed Flight 1 hour and 20 minutes"
Pros: "I've recently had problems with other airlines in the past few years. It seems that flight attendants get more and more rude by the day! I had nothing but a pleasant time on both these flights though. Everyone was cordial and respectful!"
Cons: "Don't have a conplaint."
Pros: "Flight was on time"
Pros: "No problems."
Cons: "All was well."
Cons: "I didn't like the fact that I was told to preboard when I checked in before the flight and was told by another employee i was in group 6 and shouldnt be in line. Had to explain why I was preboarding and didn't like having to hold up the line. It was embarrassing."
Pros: "We arrived safely The seats were comfortable We were on time"
Cons: "1) American's boarding process seems to be driven by ticket price and nothing else. Every other airline I've been with boards families with small children first. It lets those families and get on board and get setup so that they don't block aisle access for everyone else. American seems to board based on how expensive your ticket was. So, the aisles get blocked and boarding takes forever. 2) The cabin crew gave pretty apathetic service. When our baby threw up on us, they just told us to go clean ourselves up in the bathrooms. They gave us a can of soda water to help clean up, but that was about it. 3) When my wife asked if the bread was dairy free (for our baby with a dairy allergy), the staff's response was to turn to another staff member and ask them, "Do you want to go back and research that?" In the end they just told us they didn't have time to look it up."
Pros: "On time departure & arrival."
Cons: "My checked bag, which l paid $25.00 for, didn’t make it on the flight to Pittsburgh. It got there on another flight at 7:30 pm Monday night but no one from American Airlines did anything about trying to get it to me until 11:30 pm. As a result, while l stayed at a hotel only 30 miles from the airport, my bag wasn’t delivered until 2:00 am on Tues, more than 8 hours after l got there. And their website for supposedly checking on lost luggage, aa.com/bag status, is next to useless. It gives no useful information. Use the 800 # but state you want to talk with a human when answering the questions in their phone tree. I’ve had other experiences on AA over the last few years that lead me to question their commitment to customer service. I’ll be avoiding American Airlines as a travel option where other alternatives are available."
Cons: "Have to pay for wifi use. Entertainment used to be included in flights and was apart of your airfare."
Pros: "All service once on board was lovely"
Cons: "Surprised by a snarky employee at gate check for my connecting flight home today. I fly with AA nearly every week for work. They grabbed my bag from me and insisted it be checked. I said I didn’t want to pay for checking and that it contained fragile items. It was a little over-stuffed for the scale. When I went to open it and remove some bulky items to put in my purse, they snatched my suitcase away and refused to let me touch my bag. I find this to be completely unacceptable. They had the gall to suggest I go to an airport store, buy a “suitable suitcase,” and take a later flight home. They made a scene and called a supervisor who kindly and promptly let me in my suitcase. The employee then spoke negatively about me loudly to nearby colleagues and refused to make eye contact. After the supervisor let me in my bag, I got on the plane with my suitcase. At one point, this employee made me feel like I was going to be kicked off of my flight; this was so unnecessary and extremely unprofessional. AA - your employees are better than this."
Pros: "Boarding was fast!"
Cons: "The staff was not great! When I had just arrived to the gate, they had already called group 5 so I went up and presented my boarding pass and the crew made a facial expression of annoyance since group 5 was called and they were boarding group 7. When I entered the plane, one of the staff just looked at me twice without saying hello back. I said it twice and the same lady gave me a cold goodbye when I was leaving the plane. There was no entertainment!!!! Also, no plug to charge my phone that I had to wait to charge my phone after getting my bags to contact a taxi driver (Lyft)."
Pros: "It was a larger plane than the first leg of my journey so I did not have to gate-check my carry on luggage."
Cons: "It was a bit of a bumpy flight during take off and landing. Flight was cold, but not freezing - tolerable."
Pros: "Friendly Crew, short and easy trip."
Cons: "I wish that there were tv's built in, entertainment."
Pros: "The flight crew was great and it was a very smooth landing."
Cons: "Had to pay extra for seats so we could sit together, near the front of the plane (not really, and no bathroom nearby, very small seats with zero legroom). we were delayed twice (40m then 1h10m) then told to go to a different terminal because now our flight WAS leaving on time! so we hauled over there only to be delayed again several times. we know it was a weather thing, but just wish there was more accurate info about when we would actually take off. seats on outgoing flight from SFO to CLT were GREAT, very roomy, comfortable. Coming back- not so much."
Cons: "Missed the flight due to accident on the road. AA was more than helpful in trying to reroute me BUT British Air did not want to cooperate so my trip is now cancelled. This is my 3rd dealings with British Air and they are THE WORST! I will never buy British Air tickets again. Being less than satisfied for the 3rd time is enough to lose my business forever."
Pros: "good timing"
Cons: "snacks and beverages..."
Pros: "On time"
Cons: "All well"
Pros: "why you have send email for survey I cancelled my trip do to emergency/ for sorry really sorry,"
Pros: "Snacks and drinks included. Was able to get my bag checked for free and pay a decent price for a last minute emergency flight. Crew was great and helpful"
Cons: "The price was more than I wanted to pay but it was not unreasonable."
Cons: "Flight was late. More than doubled my layover time"
Cons: "The fact that people carry-on luggage that exceeds the max requirements for carry on luggage so they can avoid the checked luggage fee. It's a disgrace. It time to live by your rules, the same for everyone. I had to be rebooked out a different airport as PGV was flooded. I was seated in 21F which does not recline. AA cancelled my flight out of PGV, a better seat would have been nice since I had to drive an hour to EWN whereas I was staying only 10 mins from PGV."
Pros: "Very friendly crew."
Cons: "Plane landed in Pittsburgh an hour and a half late because of mechanical issues. So that was inconvenient."
Pros: "Limited overhead bag storage. Gates changed to more crowded area. Felt like we were being herded onto the plane. Hurry up, etc. clear the aisles that sort of thing."
Pros: "The flight was on time, I like the assigned seat, and the service was pleasant."
Pros: "short flight so I would not expect any particular issues."
Pros: "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
Cons: "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."
Cons: "Baggage claim took extremely long time. It took a while before the baggage crew even became aware of situation."
Cons: "The customer service from AA representitives in the airport was completely unnacceptable and the absolute worst service I have recieved in an airport to date! One incident during this trip was as follows: When arriving in Charlotte and running to catch my connecting flight, I arrived as the lady at the desk was closing the door, she looked at me and rolled her eyes. When I went up to the desk along with the other passengers arriving from the same flight as me the AA representative said "Hurry up , I want to go home!! At a point I'm just going to cut you off and that will be it!" She was of no help to me in anyway amd was forced tonstay the night in charlotte ; Normally this would not have been such a big deal, However I am on emergency leave from the Navy rushing home because I have a very serious family emergency, that representitive was very lucky I held my temper! From now on thanks to the poor unproffessional customer service I received I will no longer be flying American Airlines!"
Pros: "Flight attendants were very friendly. Pilot was easy to understand and gave the passengers regular updates on flight status. Flight was short and easy."
Cons: "The seats on this smaller plane were shaped in such a way that they provide very little support to your back...I guess that's my only complaint."
Cons: "The flight crew was extremely unfriendly especially a redhead woman with short hair. When it was time for beverages, she would yell out at each passenger "beverage!" She had no manners. Probably the worse I've ever had experienced"
Pros: "Like I said before nice early boarding."
Cons: "No problem"
Cons: "Seat assigned"
Cons: "Broken seat and terrible gogo video experience with an attendant crew that was dysfunctional together for food/beverage service. I prefer to not fly AA."
Cons: "Seats are uncomfortable. Seats are too close together, not wide enough, to short, no knee room."
Pros: "Crew was polite and professional"
Cons: "Overall experience with American Airlines and those under them was definitely not a good one. In the future I will probably look at other airlines."
Cons: "Had another problem with the plane, this was the cargo door and after waiting forever, that was fixed and then they had to refuel, I was an hour and a half late getting to my destination and they kept telling us just a few more minutes."
Pros: "Only one word can be used to describe my experiences with American Airlines: seamless. From beginning to end, my trip with American Airlines was a relaxing experience."
Pros: "Decent crew"
Cons: "Seat pitch and comfort. Food utensils VERY flimsy"
Cons: "Roomier Seats more isle space and comfortable seating. Better head sets"
Pros: "The customer service wait is extremely long especially when u get hung up on and start all over . But one man was very helpful in changing to accommodate me next day"
Pros: "Crew, snacks, entertainment"
Cons: "Delayed:( Seats were so hard"
Cons: "Flight 4 hours late, no explanation."
Pros: "The details about the flight info"
Cons: "THTe customer service at Charlotte airport were not friendly at all"
Cons: "I'm carrying my luggages from terminal 5 to terminal 2 , I'm about to passed the screening to board to United airlines but the employee at the front stop me because I have 2 luggages and it may not be allowed, she told me to ask an employee about it and one employee told me to go to terminal 1 to drop off my lugggaes. So I went there and told one of the employee of United airlines that I just need to drop off my lugggaes and she saw the stickers on my bags and told to used the kiosk and print again a new tags because the one attached was already old, but the stickers attached printed pittsburgh, while I'm trying to print another one, a nice employee from ANA saw me and asked me if I need help, she told me I don't need to print another one , I just need to drop off the bags. She's so nice and helpful to assist me .No one told me about this in Manila so I don't need to experience the inconvenience in the first place."
Pros: "A bit more leg and knee room."
Pros: "Short flight, quick boarding once aircraft arrived"
Cons: "Flight was late"
Pros: "On time schedule!"
Cons: "The flight was 40 minutes late getting to our gate despite arriving at Denver airport ahead of schedule"
Pros: "Crew was nice."
Cons: "Some travelers was not good."
Cons: "Small plane"
Pros: "Ample leg room, not just meat"
Cons: "Would like to purchase everything at beginning, keeps surprise out of the cost. Seems like i could not get my sests."
Pros: "No delay, friendly crew"
Pros: "Staff, modern plane"
Cons: "Seats where slightly small"
Pros: "Super easy n fast!"
Cons: "Newark airport"
Pros: "The Way the customer service guy, Derek, handled the situation in Denver, CO, was excellent I'd really give him a star, went above and beyond my expectations. Put me on the next flight and gave me a food voucher."
Cons: "The first flight got delayed, was supposed to work night shift, was late, had to call in sick, and not sure what my manager will do after this."
Cons: "Advertised great price that did not include luggage and changes were not permitted. Cancellation within 24 hours."
Cons: "Our flight was delayed 1.5 hrs due to lack of communication, leading me to miss my connecting flight by minutes"
Pros: "flight attendants were outstanding and very nice. Pilot was great as well and even thought we were delayed in Houston for a fuel sensor for 45 mins. He was still able to get us into Pittsburgh at a decent time. Was very happy with this flight."
Cons: "needed more leg room."
Pros: "Courteous attendants and overall great flight"
Cons: "The mixed trail mix, honestly that's all :)"
Pros: "Boarding went smoothly."
Cons: "AgainThe person next to me was so obese she needed two extenqders. She was taking up her seat and most of her neighbors, she was in the middle. I was literally pinned against the aisle arm rest. It was a full flight and I wasn't able to be moved. For the entire flight I was cramped and pinned with no where to go."
Cons: "Because of plane problems I had to wait until the next day to fly home. Very inconvenient."
Pros: "Didnt die"
Cons: "I was supposed to sit with my other flyer and have a seat prepicked"
Pros: "priority boarding; seat;"
Cons: "snacks selection was limited"
Pros: "Quick and easy boarding process; no lingering trying to sit."
Cons: "We waited for a while to depart; I believe that's customary dealy for Charlotte Douglas now, so not a sole reflection of United."
Pros: "Ease of security and boarding. Friendly and accommodating staff. No concerns at all."
Pros: "Was on time and staff was great. You"
Pros: "on time and very polite.. good flight"
Pros: "The seats were extra comfy & roomy."
Cons: "I was connected to the free inflight wifi but couldn't get any movies to actually load."
Pros: "Despite weather delay, the flight crew was very energetic and in a positive mood."
Pros: "No long waits. Smooth travel."
Cons: "Nothing not to like!"
Pros: "Compared to other aircrafts i've recently been on, this aircraft was very comfy"
Cons: "Will absolutely pay extra to never fly United ever again"
Pros: "Everything went smooth."
Pros: "Best flight attendants!"
Pros: "Short flight, the express plane had more leg room than the regular plane."
Cons: "VERY DISORGANIZED in Dulles. Flight was delayed because we were waiting for a pilot?? Then one happens to show up? Sounded a little sketchy..."
Cons: "There was a delayed my flight, arrived late, delayed in the plane getting off, nothing but delays."
Cons: "Flight was delayed three hours due to mechanical problems, sat on aircraft to long before decision was made to change aircraft,multiple changes in gate which lead to long walks across airport. Should get some sort of refund for a lot of frustration and waiting"
Pros: "The snack"
Cons: "For the price I paid, it was a terrible seat, no room with 2 people sitting on either side."
Cons: "crew was rude, boarding and waiting were horrible"
Cons: "These morning flights are often late. And they don't change the departure time on the app until after takeoff. Shows I time until you land. Very tough to schedule meetings around."
Pros: "Fast boarding, I time flight"
Cons: "Tight seating"
Pros: "The booking was last minute so I paid a lot for the ticket but it was a good flight. Thanks."
Pros: "This was my first flight ever and my fears never arrived due to the kindness and care given me on the the first flight and the second. Thank you for keeping this grandmother safe on her first venture in air travel."
Pros: "Smooth with courteous staff"
Pros: "The softest landing on our whole trip!"
Pros: "Seats are not that small . It’s comfortable"
Cons: "Was the worst flight ever check in was opened late , computers were down , boarding was horrific , problems with many people and seating , flight left late ,"
Pros: "On time process"
Cons: "Charging carry on"
Pros: "Great crew and flight despite bad turbulence"
Cons: "The flight was delayed 3 hours and then the actual boarding process took another 30 min. Should’ve arrived at my destination by 6 and it’s now it’s 930"
Pros: "Everything good"
Cons: "The chairs"
Pros: "I was appreciative to get home."
Cons: "I don’t like that you have to pay for seats. I find that ridiculous. I spent $500 for ea leg anyway and was annoyed that there were no seats available unless I wanted to pay more. The flight was scheduled to leave at 7:30 PM and was delayed until 10:52 PM departure. That was awful as we got into our bags at 1:45 AM. Seats don’t recline so it was uncomfortable as well."
Pros: "Boarding was smooth and fast. The travel time was a bit faster than predicted too."
Cons: "With lack of reclining seats and no complimentary snacks or drinks at all, the comfort scale is lacking. Even the tray tables were replaced by miniature, undersized, pieces. Even with the discounted prices, it’s hard to want to fly with them again."
Pros: "The crew was friendly. They got me to and from my destination safely."
Cons: "I resented the fact that we being charged about $3.00 for a can of soda after we paid premium for the flight and there was absolutely no entertainment. Hated the fact that I paid almost $80 just to take my clothes o. My vacation. Guess I should have gone naked, would have been $80 cheaper."
Cons: "Hidden costs,delayed flight,had to pay for carry on $35, had to pay for seat $30, plane was old"
Pros: "Nice crew."
Cons: "Our flight was supposed to leave at 6:40 PM but was bumped back until after 8 PM due to storms in the landing city however two other airlines in the same airport heading to the same city left on time."
Pros: "On time departure and early arrival"
Cons: "$45 bag fee for checked or carry on."
Cons: "delay, lack of communication and no compensation. i missed my flight to Brussels because of this delay"
Pros: "It was cheap"
Cons: "I had to find another flight on my own to replace the second leg of my trip from Denver to Salt Lake City. The customer service was ridiculous."
Pros: "It got me where I wanted to go."
Cons: "Frontier has a nice cost up front, but the bag charges and seat charges are excessive and gratuitous. I would have much preferred a greater cost up front, as it was still cheaper than the competition in the long run. I also hate their seats."
Pros: "Waited over 45 mins to check my bag almost missed my flight and I pre checked in. Very Disappointed with no drink or food not good I won't be flying Froniter anytime soon"
Cons: "The crew was very nice"
Pros: "Flight on time"
Cons: "Seats dont recline back, tray is too small"
Cons: "The flight was delayed for no reason given. The seats don't go back anymore-that sucks for long flights. To charge $2.99 for a soda that once was complimentary is insane! The bag prices are ridiculous. You trick people by offering ok prices for the original airline ticket, then charge outrageous prices for bags and drinks. Very disheartening. I will never fly Frontier again."
Pros: "Super professional, courteous, and helpful flight staff. Seat was uncomfortable, but it was a short flight, so I had a weird plastic bottle of wine and cared less."
Pros: "Quick boarding, fast flight, baggage was delivered quickly"
Pros: "We had no issues boarding."
Cons: "The staff were angry, I paid for a direct flight and had a layover added after booking, staff were not happy, they charge for picking a seat, having a soda, seats don't recline, the plane was dirty, flight was late taking off. Instead of getting into Philadelphia via a direct flight early in the afternoon, we had a layover, delayed flight and I got into Philadelphia at rush hour."
Pros: "on time departure - base price"
Cons: "I was unfamiliar with the price for everything extra - have to get used to that."
Pros: "check in crew were very pleasant and helpful, making the check in process very smooth despite multiple people, skis,etc. You are getting nickeled-and died- but I planned for that in advance, and despite that it was still a value compared to other airlines."
Cons: "seats are uncomfortable. If flights get cancelled (mine were not!), you are screwed because Frontier does not partner with other "sister" airlines, so you will have to wait a long time for a rescheduled flight or change airlines on your own dime"
Pros: "Friendliness of crew. Captains' explanation (on the return leg of our flight) of why it took sooo long to know why our flight was repeatedly delayed. Extra leg room seats for purchase."
Cons: "Having to purchase my seat, paying to have a carry on and for EVERYTHING else- a la carte style!"
Cons: "And Frontier only offered a refund or a spot on the next available flight,which was four days later. We had to book a flight the next day, which was five times as expensive as the Frontier flight had been."
Cons: "Plane flight was cancelled after a 4 hour delay"
Pros: "Great crew. Very friendly. -- Ontime boarding and good flight. - The flight back left and arrived earlier than scheduled. Exceptional treatment by the crew on the way back. They asked if I minded moving up front to an extended seat to allow to people to sit together. -- I got a more comfortable seat up front and the flight attendant kept thanking me for me flexible. -- Very appreciated to them"
Cons: "More up front knowledge about the true cost of the flight. -- Seat selection and carry on costs let to an an additional $82. -- $6 each way for selecting a preferred seat I can stomach, but not $35 for a carry on. -- Very disappointed in that"
Pros: "Frontier's flights is very inexpensively priced. It is a budget airline but clean and comfortable. Baggage and food are added to your ticket price so if you don't need these items the price is right."
Pros: "I thought the planes were nice and clean although I guess that's the point."
Cons: "Charging for the first piece of luggage/carry on just isn't nice. I can see charging for people who fly with excessive pieces but this is my first time flying Frontier and to charge someone who brings one airline approved suitcase just isn't nice. I'm sure it's too much to ask for ANY sort of TV/Movie. I mean you fly to Orlando, if you put on a Disney movie it would be like shooting fish in a barrel and may even keep the kids a little quieter. Seeing as I have no children it would be great to have them slightly entertained if only for a little peace. I could care less about food/beverage options which of course were extra which I quickly realized was the name of your game. My reasonably priced $200 plane ticket became a $340 plane ticket once I realized there are no options but to either pay for my luggage or vacation naked. Also I was charged one price on my departing flight and a different price on my return flight for my luggage. When I asked why I was told the prices changed that very week. How convenient for your airline and nobody else."
Pros: "The crew: Friendly and Professional"
Cons: "Too much nickel and diming: Pay for seat selection, ridiculous fees for baggage, no free drinks..Really?"
Pros: "left a couple o f minutes early and arrived early"
Cons: "We paid for seat both way. Our returning flight moved our seats so we were no longer sitting together. Had to then go through the check in line ( even though we already had our boarding passes) to have the seat problem resolved. Only to be told that we never purchased seats. I had the documentation of the purchase and was still told we did not purchase seats. Not pleased."
Pros: "The cabin was comfortable and the crew did their job efficiently. Nothing stood out to impress me."
Cons: "The after ours was overbooked, so they boarded us andand made us wait until they could find 3 volunteers which took a decent amount of time. We were also not informed of this until we had already been sitting there waiting. After our flight left the gate we then had to sit and wait to take off because we missed out time slot to fly into Philly. It wasn't terrible but could have been handled better. It was very uncomfortable for myself and even more uncomfortable for a friend with osteoporosis and compression fractures in her back."
Cons: "Couldn't move the seat back at all. Couldn't sleep."
Cons: "Every time we fly with Frontier we are always delayed for hours. My husband did not even want to fly with Frontier but i told him this time may be different but I was wrong. Flight was suppose to leave at 9pm we didnt leave until close to 12am. Also, I am pregnant so I was so looking forward to arriving on time and getting food and into bed. (restaurants close at 8 at the Indianapolis airport) Very disappointing will be the last time we fly Frontier."
Cons: "Both times flights were delayed by minor maintenance or paper issues. Seems Frontier is not so efficient at preparing flights mechanically and paperwise as other airlines. Or maybe they had to run to Home Depot for a part. Either way it seemed they should have anticipated the minor issues earlier rather than delay the flight."
Pros: "The fluff was really nice overall but the bag situation made me a little flustered"
Cons: "I didn't know for bags you have to use your card. I thought you can use card or cash. That should be mentioned when you book a flight with Frontier."
Pros: "The price of the ticket was great. The seats are large and comfortable."
Cons: "That ERVERYTHING is an e tra cost."
Pros: "I liked the price. The flight to Denver was good. Airplane clean, flight attendants courteous."
Cons: "The way they managed the delay was unprofessional. The ladies announcing the reasons of the delay were a little bit rude. For a 7 hours delay, they should give us at least a complementary meal or something."
Cons: "The hidden fees for seats and bags($300 added to the price of tickets). Crew couldn't answer questions and didn't offer to find out the answer. 1.5 hour delay at the gate then when I finally reached my destination it took over a hour to get my bags (& 30 other passengers bags) to the carousel. I don't think my wife & I are the only ones that won't be using frontier after today"
Pros: "It was a smooth ride despite the weather in PHL"
Cons: "Flight was delayed one hour, my white luggage got two big footprints on and black marks all over, so they didn't handle my luggage with a little bit of care, waited 26 min at the baggage claim to get my now dirty luggage, there weren't complementary snacks on the plane."
Cons: "I missed my flight because they closed the check-in counter and hour before departure."
Pros: "we had a sudden storm which required us to hold for over an hour before landing. Crew was very professional and pilot excellent to get us down after an hour and a half delay."
Pros: "Friendly and capable crew both ground and in air"
Cons: "Nit picky fees here and there. Carry on baggage fee? $2.00 for a can of soda?"
Cons: "This Airline is terrible. The quality of service and actual planes is not worth the "cheap" price. I won't be flying with frontier again"
Cons: "They charge for water. WATER. They charge for a carry on. The plane felt like it was going to fall apart. After an hour of turbulence, I started to feel sick but thankfully didn't have to throw up because there were no vomit bags. If you need a really cheap flight and are only bringing a purse, it would be a decent. But be prepared for rude people, discomfort, and turbulence. A misleading, unprofessional company."
Pros: "Plane was newer, very clean. Seats were comfortable and the flight crew was amazing. Pilots were friendly and kept us in the loop on flight time, turbulence, etc. Flight crew was amazing and very friendly."
Cons: "Seats don't recline??"
Pros: "Pilot was excellent. Nice take off, and landing."
Cons: "I had to pay for a carry on, both ways, this added $80 to my flight. I could have gotten a cheaper flight. Flight was delayed due to broken air conditioning that didnt work the full flight."
Pros: "First trip on Frontier- large plane, roomy seats and nice crew- will fly with them again."
Cons: "All was great"
Pros: "Easy check in, comfortable plane, friendly staff."
Cons: "Everything is extra. Once you buy your tickets you find out you have to pay for your seat assignment, carry on luggage is $30.00 each way for a total of $60.00, checked baggage is $25.00 each way for a total of $50.00. What really got me was that they charges passengers $1.99 for a cup of water on the flight. Passengers should take this into account when comparing to other carriers."