My travel mate needed wheel chair assistance getting on and off, and it was excellent. Thank you!
I paid for wifi and it never worked... it was miserable. I couldn't access my shared files to work on the plane, it didn't work on my phone. I paid for nothing but frustration and continual refreshing, hoping it would work
The flight was excellent and very friendly and helpful staff. Will travel again and recommend to friends. Thank you
They canceled my flight with only a couple hours before checking in at the airport and offered no alternatives to get home.
I’m New to Alaska Airlines. I was not able to connect to WiFi on either leg of my flights to/from Santa Rosa. Otherwise, it was an enjoyable ride.
Im not sure what could have been better. flight was quick and efficient, everyone was kind and made the experience far better than other flights I have made. This is specific to the Santa Rosa Airport crew.
They had all the passengers running around the airport as they kept changing the gate (from B7 to C1 to B16). Then they were saying the flight would be delayed and then they immediately boarded it, almost standing passengers who'd wandered off thinking it was delayed.
I have taken 4 Alaska flights in the past 3 weeks and every single flight was delayed. They give you a $12 voucher for airport food, sometimes too late, after you’ve already eaten. That might get you a bagel. Reservations, rentals, etc have to be cancelled with no repercussions. Will be avoiding Alaska if possible.
Excellent flight, hour and half flight so no food was served other than pretzels, which was fine. Excellent , very professional.
I had to change my plans and my tickets were non-refundable. I booked separately with Alaska Airlines and that was mostly fine. I'm unhappy with Kayak of course.
Ever since Southwest starting charging for bags, passengers don't want to pay to check their bags, so the gate agents have to beg people to check their roller bags now because there's "not enough space". This was a terrible business move by Southwest.
Delayed flight. Nicest crew member was a SW pilot flying seated next to me who kindly move to seat the final passenger. Flight extra delayed. My cup of refreshment of ginger ale was so packed with ice it was literally 2 sips.
We had a nice flight. Boarding was easy, our seats were comfortable and the on board service was pleasant.
Service was great, boarding and exiting went smoothly, and the flight was very pleasant.
The open seating makes passengers boarding ahead of you think they also have the right to the empty middle seat. Trumper next to me refused to move her laptop bag from my leg area. I did not make a fuss since it was a short flight.
Three delays that got us home hours later than expected.
Southwest Airlines is behind the times with a woefully inefficient service animal policy that leads to major inconsistency and stress for passengers and crew alike. Despite so many attempts to share feedback and request better support, they bungled it once again and provoked a panic attack in the process, with no apologies or acknowledgment that their crew was failing to adhere to their own inadequate policies. WiFi didn’t work, flight was delayed by an hour, it was about what I’ve come to expect from Southwest these days.
Our flight to Oakland was great bc the plane was new but it was delayed by 15min not bad at all. Over all it was an 8/10
Internet only worked half the trip Drink was flat Staff was great
As usual was very late. This has become a norm in southwest tobhave every flight very late
Flight delayed four separate times. I’m now one hour hours late to landing.
While they turned off most cabin lights to allow people to sleep, I was bothered by how bright the side lights still were. It was still quite bright for me in a window seat, when I wish I could have slept!
Generally on time departures and arrivals, clean planes, sky miles membership provides great benefits (complimentary upgrades, etc).
Awesome! On time flight, early arrival, and a complimentary upgrade!
Staff were friendly and happy. Delta could make sure passengers that don't have the app know of changes. Without Kayak I would not have known about the change of gate or the delay. Kayak was faster to notify me.
There are 4 flights in consecutive gates with about the same departure time. Two flights were boarding at the same time. One was delayed or boarding would be happening at the same time. I am not sure what Delta and LAX need to do to have a better layout at the end of Terminal 2
Great. Flight departed early and arrived early. Deplaning and baggage claim ww were quick.
They separated our seats and moved us to the back of the plane. Hundreds of dollars and thousands of miles used and this was my platinum member experience.
The flight was canceled two hours before departure, it took over five hours to rebook us on another flight.
There was a loud squeaky sound the whole time we were flying.
I really didn't like anything. Paid for my checked luggage online ($79) and then was told that I would have to paid another $79 for my carry on. Was not allowed to enter the terminal until 3 hours before my flight and when I finally was allowed to check my bag and enter, my flight was delayed 3 times. When I finally landed, we were all instructed to "run off the plane" as they had to do a quick turn around to Las Vegas. Me and several of my flying companions will never fly Frontier again.
Our flight was canceled. I will never use Kayak nor Frontier for travel again. The entire experience was a headache.
I think Frontier was very good at communication. Their app worked very well. Loading was great and the flight was nice and easy.
Everything went as planned. Crew was great. Seats were still not that comfortable.
No frills for sure. No gate announcements about flight delay, not even water to drink on the flight.
Charges unexpected. For seat that didnt recline. Please reverse extra seat and carryon charge. Bad business that is a bait and switch.
I couldn’t check in because the app didn’t work. It took 3 Frontier employees at the counter to get me checked in. Flight left 3 hours after departure time
Stop changing gates at sfo. When you are elderly going back for it’s not fun.
I had to cancel within 1hour of the reservation an they put you through hell to . no live customer service desk. I'm handy caped and they make it almost impossible to cancel. They are steeling my money. You should not have that airline on your site. Contact me and I will give you all info. Of what the are doing to me just notable treatment they are set up like that to take people
Frontier is a no-frills airlines were the focus is low cost. You get basic service so don't set your expectations high. Watch out thought because this airline, like a few others, will try to nickel and dime you.
