Pros: "Short flight"
Cons: "More room"
Pros: "The flight was cheap and no real issues with it. I'm just looking for a cheap flight and no bags lost/delayed and I think Frontier is great! 10/10! :-)"
Cons: "Gummi Bears were out of stock on the plane but no big deal since I bought almond M&M's instead. There isn't too much leg room I guess and no TV or radio but considering the price is cheap that is to be expected. 10/10! :-)"
Pros: "The plane did not crash."
Cons: "Aside from a 3 hour delay that made me miss my appointment for the day, *all* available seats are premium seats with a charge assigned if you choose one. But they magically get you one for free if you don't select one. The seats are TERRIBLE - uncomfortable and don't recline. They charge for a carry-on. Don't fly Frontier if you can afford any other choices. Even water or soda is $3."
Pros: "It was a direct flight and the flight was on time."
Cons: "the baggage fees were outrageous and made this trip much more expensive than if I had gone with a better airline. There is no wifi on the plane and while you can buy everything else, there is no option to buy wifi which is the one thing I would have paid for. The staff was unfriendly at best and one was very rude and frantic. I will not be flying this airlines again!"
Pros: "Air hosts and hostesses"
Cons: "Need more leg space"
Cons: "Extreme turbulence. Crew didn’t do anything to inform or keep passenw"
Cons: "You must pay extra for everything and on top of it the flight attendants only talk about signing you up for the credit card it’s like a stupid commercial the whole flight. Also the carry on bag fee is different for every passenger my wife and I were charged to different prices and the seats suck knees hit the back of the seat in front of you and you must sit straight up the whole flight not even room for a full size try table."
Pros: "Basic service but smooth."
Cons: "No food or drinks."
Pros: "2 hour delay"
Cons: "Long wait"
Cons: "Rude attendants, filthy plane, charged for soda and ice water.. Will not fly this airline again"
Pros: "Check-in was easy, the flight crew were professional, and we arrived to our destination on-time without incident."
Cons: "Like others, I was not aware at the time I purchased my tickets that additional fees for my seat and luggage would be required for both the outgoing and returning flights. Lesson learned."
Cons: "Bad experience!!!!!"
Cons: "The 3 hour delay and continued to have to pay extra for food, carry on, etc. No apology for the delay. I don't know why I bother to show up on time for frontier flights. I've not had one leave on time."
Cons: "Flight canceled without explanation after a 4 hour delay."
Cons: "There was a lot of turbulence at the beginning of the flight. I would have liked it if the pilot let us know about the bumpy ride."
Cons: "Ridiculous, hidden fee add-ons, Totally unprofessional airline from staff to website."
Pros: "Flight went as expected, no problems"
Cons: "Disappointed overall. I had never flown with frontier before that I would remember all the differences. Not to be negative but your company needs to know. I fly all over the place and use many airlines but this one was disappointing. Price was great I thought......."
Cons: "You have to pay for hot tea, coffee when every other airline it's complimentary. Along with paying for carry on bags. Ridiculous!"
Pros: "Rude crew, over charge gor luggage, will never fly again frontier again"
Pros: "The staff was very professional. Especially the male flight attendant on F9269 Denver to Santa Ana. Staff on the plane was great!"
Cons: "I understand there were a lot of issues with the weather and the original plane to be boarded. We departed an hour and 15 minutes late and with the transfer of planes, it seemed that at least half the plane did not get their luggage. There was at least 50 of us standing at the baggage claim and we never got our bags. There was also no one to really talk to about it except one person. We all lined up to give our information to her. Fortunately, I was already talking to her when the line started and got that done pretty quickly. As far as the rest of the passengers, I'm assuming if they were at the back they had to waste another hour waiting to give information after waiting about an hour for our luggage. Also, I live local so it is not a big deal for me to go to the airport to retrieve my bag, wherever it is. Others do not have that luxury."
Cons: "The extra charge for a seat is absolutely terrible, or risk not sitting with your travel companion! Also while the airline "alerts" you about the charge a for carry-on bag, I saw no enforcement of that rule and many passengers I spoke with stated they did not pay the extra carry-on baggage fee. The seats were terrible and the tray table was a joke. No complimentary beverages. Awful experience!!!!"
Pros: "I had to cancel my trip plans and went to cancel and found out that not only would I not get a refund on the flight but I also was not going to be able to get a refund on the seat selection. Front tier has nickeled and dimed me to a degree that I would never Fly them ever."
Cons: "They have a low flight charge but then you have to pay for everything else that you want. You have to pay even for carry-on baggage. You have to pay for any seat selection other than in the back of the plane. when all is said and done, their prices are equal or higher than any other carrier."
Cons: "They lost our luggage. We didn't find it for two days. When we noticed it missing there was no one to report it too. We had to rely on the kindness of Southwest to help us. When the Frontier agent finally came to take our report, they let us know they don't offer a emergency shave kit for passengers with lost luggage. :(( Really just the topper of a horrible uncomfortable flight with a crew that wasn't helpful..."
Pros: "Front tier flight was canceled due to mechanical problems. Our passenger was not rescheduled on another airline, he had to make his own reservations after that. It took him 18 hours to go from Colorado to California"
Cons: "Front tier flight was canceled due to mechanical problems. Our passenger was not rescheduled on another airline, he had to make his own reservations after that. It took him 18 hours to go from Colorado to California"
Pros: "Clean airplane"
Cons: "Impossible to fit through your aisle to get to main aisle if someone's seat is reclined. I literally had to crawl over the people in the middle and aisle seats because I could y walk in front of them without basically being in their laps. The biggest thing, ITS ALWAYS A DELAYED FLIGHT. I have flown frontier San Diego to Denver and OC to Denver probably over 100 times. I have ALWAYS had a delayed flight do to nothing but poor planning by frontier. It's never weather, 85: never a plane malfunction, just delayed for whatever reasons. It's pretty irritating after years of flying your airline, that you can pretty much always gaurentee a delayed flight."
Cons: "I hate me being stuck in the middle seat . yimour seating system is unfair . You charge for seating in the isle or window seat . That is ridiculous . I will never fly with ur airline again"
Pros: "One attendant tried really hard."
Cons: "Gate change plane 1 1/2 hours late no one at podem to check flight before mine out and then she had to do our flight she was overwhelmed and no assistance, one passenger was taken off the plane a dog got loose inside the plane before take off during the flight we were all looking for a dog that got out of its carrier New attendants was overwhelmed and coukd not handle the angry passengers because they all wanted free drinks for the flight taking off so late. The senior attendant how to deal with angry passengers and do her job a screaming baby on the entire flight So many passengers with needs, wheelchairs and so many baby strollers took so long to board plane then passengers rushing to use the rest room so we kept waiting to take off I could go on but I won'the. If your company policy is one personal item and ever other carry on is a fee please stick to that for everyone. I Pais my fee but many other passengers had twice as much as I carried on and they never paid additional fee..."
Pros: "Crew was efficient and courteous."
Cons: "Cramp and uncomfortable seating. Slow, inefficient baggage handling. Excessive flight delay time."
Pros: "Every one in the plane will be thursty and hungry. You can charge the trvellers and gave him food or water or juice every one hour. I feel bad no water no food and first time i travelled by frontier beside me got food and ate it infront of me and me woww in a very bad situation"
Cons: "I didn't like how it was delayed for 2 hours. I bought this ticket to get home to see my fiancé because he was coming home from deployment. Then with it being delayed caused problems"
Cons: "One of the stewardesses did not stop talking the whole flight. So loud I that I could not hear what the pilot was saying EVERYTIME he or another steward spoke... Horrible"
Pros: "Really humorous crew - people actually watched the safety demonstration because they made it entertaining."
Cons: "No complaints."
Pros: "Funny steward.....short flight"
Cons: "Long check in lines........delay one hour"
Cons: "We had to wait for an hour on the plane to take off due to a luggage loading problem. I was over an hour late getting home."
Cons: "The ticket kiosks did not seem to work well and nobody wanted to help- they just said get in line. There were 2 huge lines even though i got there almost 2 hours before my flight. I had no luggage to check in so I tried the kiosk, finally got one to work and it found me and my flight but said I needed to go to the counter. I waited in line >25 minutes then they announced that all Orange County passengers needed to move ahead. Got my ticket no problem, but another long line through security and not sure if I would make the flight. Got to the gate 2 minutes before boarding. It all caused a lot of anxiety!! The flight was fine- no frills and it was somewhat late arriving.I am not sure I will fly Frontier again."
Cons: "I chose Frontier because I got a great price on the ticket. But I had not realized that they charge for bags ($40 for a carry-on) and seats. So by the time I paid those additional fees at check-in I could have been in a full service carrier: One that then did not charge $2 for a soda, that has seats that reclined, and so on. It's a safe bet that I'll not be flying Frontier again"
Cons: "Flight boarded 40 minutes late due to Frontier airlines personal issues. No snacks or even water served without a cost. Seats uncomfortable and did not recline."
Cons: "The seats no longer recline making them uncomfortable. Carryon luggage is charged even a soda is charged! Probably will never use again."
Pros: "It didn't crash."
Cons: "Frontier's bait-and-swicth a la carte pricing (ALL seats and ALL luggage - including carry-on - have additional costs over the base fare). The fare listed on travel sites only applies if you have no luggage and sit in the aisle. Total cost was equal to or more than that of competitive airlines. No food or entertainment offered. Seats are cheaply made, 6" tray tables. Return flight was delayed for unexplained reasons longer than the flight time itself. First - and last - time I've flown Frontier."
Cons: "Didn't make the 45 minute cutoff for check-in on the flight the previous day because of hevy traffic and road work coming into Denver. I went with another airline that got me home instead of waiting until the next day"
Pros: "Frontier is not what it used to be. Your nickled and dimed. I will avoid using Frontier in the future."
Cons: "See above."
Pros: "Quick boarding and baggage check-in"
Cons: "Lots of hidden fees, VERY unfriendly baggage policies, VERY UNCOMFORTABLE SEATS. You'll end up paying the same price for a nicer flight with better baggage policies and more comfy seats after you end up paying all the hidden charges. Expect to add $105 each way on to your total costs. The seats look like aluminum frames with some cloth draped over it..."
Pros: "Boarding was fast"
Cons: "When the cost of the ticket is displayed it doesn't include the extra money you have to pay each way to get a seat, every single seat costs extra money, why not just include it in the price. Then even carry on bags cost an extra $30 each way, if you get the cheapest seats and carry on a bag, your flight ends up being $100 extra from what was displayed."
Pros: "Boarding was effeicient. Back to front. Flight left on time and was early on arrival. Yay!"
Cons: "Minimal comforts. Seats, trays, and not technology. Food wasn't poor because I didn't have any. Just no good, interesting or healthy choices."
Pros: "All processes were smooth. This was my first Frontier flight in years, so I was a bit surprised at having to pay for coffee, but so be it."
Cons: "Ripoff across the board"
Pros: "Ticket price was refunded with no questions asked. Ticket counter clerk was very nice."
Cons: "Flight was cancelled with no rescheduling, no vouchers were given for hotel or for flights on another airline."
Pros: "I did like the fast flight and arriving early."
Cons: "Didn't like that snacks and drinks weren't complimentary."
Great flight with no delays
Pros: "Yes an amazing crew, comfortable seats."
Cons: "Boarding experience is inconsistent board zone 1, 2 and then, all aboard. Out of 4 zones no method to the madness."
Cons: "Get drinking water, spacing, comfort of seats"
Pros: "The crew announcer is funny."
Cons: "Sitting is tight."
Cons: "FLight was delayed multiple times without any alerts"
Cons: "The seats are not very comfortable"
Pros: "On time departure and arrival."
Cons: "Nothing really."
Cons: "Seats very uncomfortable"
Pros: "First flight in six years. Had a great time."
Pros: "First time I have flown with Spirit - had to get used to new rules. Everything went smoothly- still a few things that aren't clear."
Cons: "If we are given a cost gradient for seating, why not do it for drinks and food. Sell a few outstanding spirits, food, beverages etc- customers will either want to pay extra or not."
Cons: "The short tray tables didn't allow me to put my laptop on them."
Pros: "Not really nada!!"
Cons: "Like I say change me two times !! $74.00 and $94.72"
Pros: "The spirit employee offered me a seat in the exit aisle. My long legs much appreciated it!"
Cons: "Flimsy, non reclining seat with zero legroom. Also I was charged $57 for a carry on bag and told I should book that online next time to save money. I was given no indication when I booked that there was such a charge. Spirit might work for broke, skinny midgets with no luggage, but for normal travelers it's just as expensive and much crappier."
Pros: "For a quick flight from OAK to LAX, it was perfect. Staff was friendly and helpful when needed."
Cons: "Would not suggest using this airline if you plan on checking bags or bringing a carry on. Costs are more expensive than most airlines."
Pros: "Easy booking and website"
Cons: "A lot of people were out of seats during plane travel to stand around and chat which made it uncomfortable having people hover over me when I was trying to sleep"
Cons: "With Spirit airlines, I paid $57 for a carry on bag... They even charged for water... $18 to pick your seat or let them randomly pick your seat. Theres was I see now why the ticket, was cheap, because you pay for EVERYTHING else... And I do mean EVERYTHING! I normally fly with United, but I found this cheap ticket and got baited in. NEVER AGAIN!!!! Ill pay the extra money for comfort on a 5 hr flight. NEVER AGAIN SPIRIT!!!"
Pros: "Not your average flight crew - personality plus!"
Cons: "Spirit seating - most uncomfortable in the industry"
Cons: "I was bounced from the out-going flight and the return flight was delayed twice...once a scheduled one hour delay, then that one was 45 minutes late."
Pros: "It was clean and process was efficient. I did not get food but got a red wine and it was tasty."
Cons: "Way too tight - not enough space in seat, and I am small. And no wi-fi offered but it is a common offering these days that many people depend on. Service in the plane was fine, but not beyond that."
Cons: "They were several hours late which they blamed on construction at LAX"
Cons: "Crew was very rude to one of the passengers seated behind me."
Cons: "Everything. They are unreliable, and a total scam. Read their consumer reports reviews if you want more proof. I ended up paying more then double for my flights in the end of all the trouble they put me through. Cancelling my flights for no reason and charging me to rebook on THE SAME FLIGHT I WAS SCHEDULED TO BE ON. They also charged me twice and refused a refund, even if it's a mistake and their fault, they only do "credit" not refunds. They STOLE from me and then said too bad."
Pros: "Convenient n cheap"
Cons: "No free drink or water"
Pros: "Crew was great. Flight was on time."
Cons: "Boarding was funny because 90% of the flight was group 4 (it seemed) so boarding 1-3 beforehand was kinda unnecessary considering no one was even in that group. I packed light (thankfully) but the thought of paying for carry on is laughable if anyone actually paid. I'd rather just check my bag if I have to pay to carry it on anyway. A little ridiculous to charge for carry on, just make people check their bag if there isn't enough space in flights."
Pros: "Nice seats"
Cons: "The wait"
Pros: "Absolutely nothing"
Cons: "I tried to check in online but it was a convoluted and confusing process, especially on my phone which is all I had access to. I didn't think it would be a problem though, I would just check in upon arrival. I woke up at 5:00 AM, left the house at 5:30 and got to the airport, attempting to check in at 6:18 am for a 7:00 am flight. I was told by an extremely rude agent, that the cut off was at 6:15 am. I was floored. My plane wasn't even boarding yet and there was barely a security line at that point in the morning. Also, I was only three minuntes after the cutoff. She looked at the clock and told me, well not it's already 6:22 and we cut off the check ins on time. You can take the next available flight. At 7:00 PM, for an additional $99. It was Monday morning and I ended up missing half the day of work and spending an additional $230 to fly Southwest out of Burbank. I didn't even get a refund or credit for my flight. I've never been treated so rudely (I spared the details) and I've flown many times back and forth between LA and the Bay and never missed a flight for any reason. I will never fly spirit airlines again and I've told all my friends and family (and ineveitabke my coworkers as well given the circumstances) and many of them are also not going to be flying inn spirit any longer. The airline is not even a discount compared to southwest flights and its way less convenient, on top of the terrible service and credit card pitch once you're onboard. Tasteless, cutthroat, and intentionally confusing and punitive with charges. You might think you are getting a bargain with Spirit, when actually you are getting way more BS than you bargained for."
Cons: "flight was canceled when we were already on the way to airport"
Cons: "I paid $57 for my carry-on bag. Their extra fees are a complete disgrace."
Cons: "The most uncomfortable seats I have ever sat in my entire life I guess you get what you pay for."
Cons: "The unexpected charge for carry-on luggage after having already booked my flight. This was my first and last flight with Spirit."
Cons: "It was never advertised the high fee for checking a bag or the charge for a carry on bag"
Pros: "Nothing didn't experience the flight"
Cons: "Missed the flight, arrived before departure but already closed the door"
Pros: "Crew was very nice; boarding went very quickly."
Cons: "Additional fees after ticket price: fees to pre-select a seat, carryon luggage fees, no complimentary beverages, and the prices were very high."
Cons: "We thought we found a great price for a quit trip to visit our new niece. We were totally wrong. Spirit charged us more than then the industry norm for a checked bag. I had tried to check it in early online but their mobile functionality doesn't handle payments. So that was $50. When we arrived they were highly disorganized and it wasn't clear what line to get into. Let's just assume that's just part of an airport experience. We get to the gate, and see that the flight has been delayed an hour. We decide to hang out there and learn over the intercom that the flight was delayed 2 more hours. Did they update the screen? Nope. Less than 20 minutes later they were boarding. It gets better though! After partly boarding the flight, they made everyone get out. We were grounded for a long time before and after landing without adequate information from the pilot on why or for how long. Finally when it got to the point I was going to pass out they wouldn't give me water because "I had the entire flight to make a purchase." Never again!! Never!!!"
Pros: "On time"
Cons: "I could not check in using my phone. Had to log onto a computer to sign in online. Was not given my flight info, had to call for it because the online log in said "no itineraries found" when I did have a flight so I had to call and be on hold for 20 minutes before someone would email me my itinerary. Seats do not go back. Flight pricing, I felt tricked and like I was scammed. Nothing is included. Everything is so expensive."
Pros: "Absolutely nothing."
Cons: "Tight squeeze seating, gum chewing staff with talons for fingernails and excessive jewelry and an attitude of excessive power over all on board, tight aisle space, non reclining and uncomfortable seating."
Cons: "They charge you for absolutely everything. They make the tickets cheap and then don't tell you that everything has a fee. The fees are more than the tickets. Never flying with them ever again. My flight was also delayed."
Cons: "One hou in line to check in. They charge for water.. enough said."
Pros: "Not worth my time"
Cons: "Not worth my time"
Cons: "Baggage was more than the price of the flight. Twice the ch as rge of other airlines & charged for carry on as well. Snacks & beverage were additional charges, even coffee & water. Kept delaying boarding time. Will never use Spirit again."
Cons: "I will never fly this airline again."
Cons: "learning upon arriving at the airport that I had to pay $55 each way for a checked bag. Would prefer that Kayak warn buyers that they are likely to pay over $100 for a single bag other than a purse."
Cons: "I took Spirit airlines years ago in an emergency. It was a terrible experience then. Mostly due to comfort and the condition of the airplane. It felt like we were sitting in a bare plastic container. The fare for this last trip appealed to me until I went to check in and was charged an extraordinary amount for checking a bag and for bringing a carry on on the plane. And then the charge to pick a seat? Please... the fare for this flight ended up being more than my return flight on a more premium airline where I would have gotten to select my seat and fly more comfortably. Worst policies ever. I will never be flying spirit again. That being said, I arrived to my destination safely."
Pros: "Short trip"
Cons: "Damaged luggage, horrible customer service"
Cons: "They switched gates 3 times in Oakland. In Los Angeles, we waited on the Tarmac for 30 minutes."
Cons: "CARRY-ONS cost money. They cost more money if you don't buy them ahead of time. It costs extra to CHECK IN WITH AN AGENT. The airline is not upfront about any of this. These charges supposedly keep the cost of the ticket low: You only pay for exactly what you want (ie: if you don't have carry-ons, you can get away with paying less.). This is bullshit. They charge for WATER— tap water— on the plane. It is purely a money making scheme. They don't have repeat customers because they are awful. Oh and the seats are tinier than any flight I've ever been on. Truly the worst flying experience of my life."
Pros: "The price"
Cons: "That they charge you for EVERYTHING!!! No leg room & I am short. They were late, late, late"