Flight was delayed for 3.5 hours. Once we board the place we sat on the play for about 45 min due to a customer service issue.
Delayed 2 hours for ATC, and the WiFi was broken. The letter was the biggest issue. Crew was wonderful as always.
Pros: "Great crew. Felt very clean and safe."
Pros: "737-800 is the greatest!"
Pros: "There only 11 passengers . Not only did we each have our own row we had our own section."
Pros: "Amazing crew and service"
Cons: "Seats are too close and cramped"
Pros: "The crew were amazing! Bright and chipper first thing in the morning"
Pros: "This was the least comfortable seating experience I have ever had. The legroom was tight and the seat was very uncomfortable."
Cons: "Humor doesn't cover the corporate decision to operate a cattle-car."
Cons: "We were boarded at 8:35 , Flight did not take off until 10:22pm"
Pros: "Crew had a sense of humor on Christmas day flight."
Cons: "More amenities like real food."
Cons: "Pilots were still in the air flying another plane when ours was supposed to be boarding and take off. The plane was delayed because the pilots were overbooked. Stupid and inconvenient."
Pros: "Crew was very nice!"
Cons: "It was really cold at the beginning of the flight! So I wasn’t as comfortable until the heater came on."
Cons: "The Southwest counter agents at SFO did not help my senior citizen parents get on a flight they were running up the clock against. They could've had a handler to help those especially during the busy holiday season. As a consequence they missed their flight and had to wait a day because they were told they couldn't board even with 40 minutes to spare."
Pros: "Seats are very close to each other."
Cons: "I would have appreciated sitting next to my partner on the flight. It was our bad for not doing early check in."
Cons: "$253 Upgrade was an absolute rip-off. Yes I boarded early and received 1 drink but that is it - its an absolute rip-off."
Pros: "Cost and on time"
Pros: "Yes crew was amazing. Seat was comfortable."
Cons: "You are ding very good job already."
Pros: "Smooth tab"
Cons: "Minimize the gate changes"
Pros: "Very quick and efficient plane flight. Easy flight"
Cons: "The snacks and other food"
Pros: "The flight was short and on time"
Cons: "Not having a kid in back kicking my chair."
Cons: "WiFi was not working"
Cons: "No WiFi and no one notified us we were delayed."
Pros: "Crew was amazing as always, the 5 hour delay and complete screw up of our travel plans not so much."
Cons: "Delayed 45 minutes. Horrible turbulence. Got our drinks late and then had to chug them so the crew could clean up, and landing was terrible."
Pros: "The crew were excellent"
Cons: "Delays due to equipment"
Pros: "I was airsick. The front end stewardess, was so helpful & amazing! VERY attentive."
Cons: "Everything was quick and easy--even the security queue. But that was 4:30 AM."
Pros: "Crew is efficient"
Cons: "The flight was packed"
Cons: "Our flight was cancelled and we had to wait 8 hours to get another flight"
Pros: "I like that all the seats on the plane have enough leg room and the same amount of leg room for all. That’s only fair."
Cons: "Internet wasn’t working but didn’t seem to be a problem for anyone."
Pros: "Crew and flight was great. The flyers were pretty good as well. Plane seemed clean and in good working order - thank you!"
Cons: "The live TV didn’t have a very good reception on my laptop. That’s really about it."
Pros: "Everything was awesome!"
Pros: "I made it home..."
Cons: "Flight was delayed by an hour..."
Cons: "I didn't mind the flight was delayed. It was the fact that the A Group had boarded and when the B group lined up we just stood there for about 45 minutes with no announcement, no body informed us of what was happening or why we were delayed. The woman at the gate was too interested in eating her takeout."
Pros: "2 ½ hour delay caused us to miss connecting flight and incurring charges for another hotel, transportation to and from SeaTac and cancellation fees from hotel in Wenatchee!!!!!!"
Pros: "The price. Burbank airport."
Cons: "Flight was delayed 1 & 1/2 Hours going and 45 minutes coming back."
Pros: "Southwest is cheap"
Cons: "you get what you pay for."
Cons: "Access to your wifi is a nuisance"
Cons: "3 hr delay Horrible"
Pros: "Always happy to fly with southwest! I love that I don’t have to pay for bags! Very affordable!"
Cons: "Flight was a little delayed. It happens."
Pros: "I liked that the flight was initially delayed but still departed no more than 15min late."
Cons: "I didn't like that every time I fly to Burbank they never serve drinks or snacks. I have yet to fly to Burbank specifically and get something served."
Cons: "Shortly after boarding I asked a crew member to throw away my empty coffee. Instead of telling me we had to wait until we were at an appropriate elevation to open the trash back up he just made a joke with no explanation along the lines of “no sorry sweetie, I made changes in 2018 and the fine for that just went up!” I understand that he was joking but it could have been followed up by an explanation. I honestly thought I would have to carry my trash the entire time!"
Pros: "It was a great trip. The flight attendant was beautiful and very kind."
Pros: "Super fast and efficient. They were very kind to a handicap woman in a wheelchair too which always makes me happy:)"
Pros: "I liked it we arrived early and the crew was very friendly and funny."
Cons: "The flight was entirely full and so is a little challenging finding a seat as the nearly Last Passenger in line but the crew was helpful in getting everybody's bags stowed and helping us find seats."
Pros: "Great staff, good price, good airline."
Cons: "Nothing at this time"
Pros: "Crew was nice."
Cons: "The flight was delayed. The gate changed last minute. Boarded the plane and sat there for an hour before we event left the gate. Apparently the flight was too heavy so they needed 6 volunteers to board another flight that was ready to leave. After a few minutes, another four people had to get off the flight. It was simply a really unorganized flight from start to finish."
Pros: "I'm usually happy with Alaska flights; I've taken this route so many times--and rarely find fault."
Pros: "I was given an exit row seat since there were so many open seats and it reminded me of flying before 9/11. I’m 6’6” and pre9/11 I was always ushered to an exit iris seat. So it was extremely thoughtful of the check-in agent to do that for me."
Cons: "The flight crew, check-in agent everyone was awesome and the flight was a real pleasure."
Cons: "Not enough fruit & cheese boxes Sitting in back We were told they ran out way up front!☹️"
Pros: "Friendly crew Free movies helped pass the time"
Pros: "Crew was amazing on board in the first class cabin"
Cons: "They advertise certain movies on their website but have a very limited selection on board. Couldn’t watch what I had wanted to watch."
Pros: "the flight itself was comfortable."
Cons: "getting assigned seats earlier."
Pros: "They were okay"
Cons: "They should have use the first class bathroom. There was a long line on coach."
Pros: "The food was quite decent."
Cons: "Gogo wifi kept dropping intermittently. The aircraft looked really old too."
Pros: "There was lots of legroom"
Cons: "The WiFi didn’t work"
Pros: "The crew was polite and helpful."
Cons: "Choices of food could have been better, including not running out of items on a 5 hour flight."
Pros: "Service with a smile and offered water"
Cons: "Landing a bit rocky and no gate available with early landing at Seattle airport"
Cons: "Long flight delay with very little information given as to why. The pilot only sporadically gave information about the delay and was not specific about the cause or how long the delay would be."
Pros: "Overall I like the space of the cabin. I felt I had a lot of space and didn't feel crowded. I also like the staff, very friendly and overall did an excellent job."
Cons: "There weren’t any major negatives to note."
Pros: "Seats were very comfy from PDX to Ontario. Liked the fig bars. Good selection of beverages. Friendly crew. Smooth landing."
Cons: "Soooo disappointed that you needed to pay for the internet on the smaller planes while on the larger one it was included in the price for us lowly Economy flyers. The flight from SEA to PDX was tight with the smaller seats. My husband is a big man and if he had not been sitting next to me and been a man I did not know it would have been VERY uncomfortable. The flight from PDX to ONT was better with the seats but again we had no way to charge our devices and were asked to pay for the WiFi. Really??? In this day when EVERYONE uses them you are going to punish economy??? If you offer WiFi on the big ALaska planes then it should be offered on all of them. Not sure how hard it would be to wire in charge ports but someone should be working on that."
Pros: "That I didn’t have to deal with too many people on the flight."
Cons: "I didn’t like that my cup of ice was taken away from me before finishing the ice to hydrate myself from the hangover."
Pros: "Air vents let very little air flow so it was pretty warm during the entire 5 1/2 hrflight. 737-900 has lane."
Cons: "Temp was warm"
Cons: "The premium seats that I paid to upgrade to were too narrow and the arm rests didn’t move"
Pros: "Customer service both on the phone and in person wede professional, friendly, and accommodating. They went out of their way to make our trip as comfortable as possible."
Cons: "I, honestly, have no complaints about this flight."
Cons: "I upgraded seats for $99. Compared to Hawaiian Airlines upgrade for $80 return trip from Honolulu to Oakland, Alaskan was disappointing. One older stewardess with long blk/grey hair and glasses was rude. I asked her a question and she told me to sit down. I was waiting to use the restroom. Must have been a bad day for her. We were fed on Hawaiian which was a treat."
Pros: "Great food. Excellent flight attendants."
Cons: "Rough ride."
Pros: "The service the last time I called"
Pros: "The crew members were fantastic. They had to go up and down the skinny little isle but they made everyone happy!"
Cons: "The plane had no room. the seats were very tight and our shoulders were way bigger than the seat. We are not overly large people. my husband in the isle seat kept getting booty bumped. You need better planes. Took Hawaiian home (much more space) and will never take alaska again, for the sole reason that i don't want to feel like a sardine anymore."
Pros: "Travel time, good flt crew and flt."
Cons: "Seats were to short"
Pros: "She was cute, really acted like she liked her job! Left early and arrived early."
Cons: "I wanted a candy bar instead of the mai tai"
Pros: "I'm glad it was a short flight!"
Cons: "It was hot. Really, really hot. They were talking about taking us back to our destination, but that call, positive or negative, should have been made before the flight as we didn't have equipment failure post-boarding. The idea that we'd go back is ludicrous if we'd already pushed from the gate. Get it together, Alaska."
Pros: "tablets were perfect for my seven year old."
Pros: "We missed our 8:10am filght out. After the pushing off of the plane, a very kind steward assisted us. Her co-worker was not so kind."
Pros: "Had a very smooth experience the whole way through. friendly and considerate flight attendants and flight attendant students. Very fun and enthusiastic pilot crew. Got two drinks! They came they multiple times."
Pros: "The plane arrived on time and we even landed a bit early to our destination! The crew was very friendly and helpful!!"
Pros: "Very friendly crew. Efficient boarding."
Cons: "Small selection of movies. Must use one's own portable device to view movies, or rent one of their tablets."
Pros: "The boarding process was unhurried and they offered free checked bags to keep the overhead storage from overflowing."
Cons: "The noise level in the cabin was high. I'm glad that I have Bose noise-cancelling headphones."
Pros: "The space, seat, cleanliness,friendly pilot, airport assistance, tsa wh helped me approx 4::30 pm at Ontario Airport but not the snotty one who tried to take my water bottle after flight delayed teo hours & had special permission to go back thru security to eat. Needed water bottle because diabetic & recovering from pneumania. Did not like the patting down because I had a Kotex pad on. Wierd. Love flying Alaska Air."
Pros: "Flight personnel were focused and expedient. We arrived on time."
Cons: "First time flying Alaska outside of the Mainland. For a five hour flight, surprised there were no complementary meal service. Only beverage cart services. Flying five hours to Maui, Hawaii is a bit different than a 1 hour flight to Portland or Seattle. Price of Alaska economy ticket no less than their next competitor (i.e., Hawaiian Air, etc.) on the same flight route offering meal service. May want to rethink pricing model?"
Pros: "The crew on Alaska is always great. They always engage in conversation and seem to be in good moods, and not cranky. I like the little prop planes. Plus the complimentary beer and wine is fantastic. What happened to giving the consumer a little something on any other airline? I mean I feel like I have to fight for a cookie."
Cons: "We were rushed on both flights I took this week with Alaska. It was to make up for lost time. It just was a jumble at the gate. It made up for the time but it feels like cattle being herded. And I hate that. But I was happy with being on time so, good and bad I guess."
Pros: "leg room on premier seats. Entertainment had big variety and high quality."
Cons: "No food on 5 hour flight unless you pay"
Cons: "Two days before flight online seating chart showed no seats available that were together in main cabin so I bought "economy plus" seats. There were actually 32 empty seats in economy, many people had while rows to themselves. What a ripoff."
Pros: "The flight attendants were kind."
Cons: "There were several issues with my electronic boarding pass. Both on my way in for this flight and previously on another Alaska Airlines flight."
Pros: "It was all good but I thought that if I flew 1st class that I would have been told that I had use of the lounge..which no one did. So I sat with the "others" waiting at the gate."
Cons: "On my return ( still flying 1st class ) I had a 15 hour layover. I wanted to use the lounge but was denied access since my flight wouldn't leave until the next day. In my opinion, if someone wants to fork out the price to fly first class.. they should waive THAT policy. So, I spent the night with all 'the others' hating Alaska and it's short sighted policy. I could have used the lounge for 1.30 hrs the next day..if I wasn't so busy hating them."
Cons: "Flight was delayed seat was moved to middle seat after choosing a window seat"
Cons: "Here's how my 1 hour direct flight to Portland went: delayed 4 hours, delayed 1 hour and turned into a layover flight, ten in Seattle it was delayed 3 hours because they couldn't get the right light bulbs to replace on the plane. The 1 hour trip turned into a 12 hour trip. I could have taken a car and driven there in the same time."
Pros: "Great service. Comfortable seat."
Cons: "Lack of choices for snacks. A bag of pretzels and a cookie might be okay, but having fruit or cheese would be nice. Also, the butten for recling was very stiff, which made it quite difficult to move my seatback."
Pros: "The flight took off on time and got to the destination on time. It is a great experience. The flight attendants are nice and friendly as well."
Pros: "Alaska Airlines makes it very easy to board the plane, especially if you use theor app. After checking in, you can pay for bags and get an electronic boarding pass on your phone. Very efficient!"
Cons: "The food on the flight was very limited unless you wanted to purchase something. Can't expect much from a shorter flight like I had, but more options would have been nice."
Pros: "Fantastic crew and service"
Cons: "Very rough landing"
Pros: "Flight was great. Crew were very polite"
Cons: "Probably had nothing to do with airline but I left a bag in car, my fault but had problems reaching the car rental field office. I tried contacted within a hour to no avail. Not until the next morning did they answer the phone. Can u please help. Payless car # 40278755. Oakland drop off. Johnny Templet 985-518-3949"
Pros: "The power plug to charge phones or tablets"
Cons: "Didn't like the fact that I couldnt choose a seat until 24hrs prior to my trip.."
Cons: "They made me walk very far even though I am disabled. It was painful and difficult to get all the way to my seat"
Pros: "Same as above"
Cons: "Same as above"
Cons: "I am staying in seattle for the night instead of my cousins house"
Pros: "The staff was so nice and friendly. The ride was fantastic. Boarded the plane it was so comfortable and cozy landed safely without incident."
First flight from Kauai was cancelled: notified by text when in line to check in. Able to rebook from Kauai to Honolulu after a long wait. Actual flight from Honolulu to Long Beach was bumpy but otherwise comfortable with very good service.
I couldn’t go because Maui mandated vaccines!
Cons: "Hawaiian boasts about a free meal yet provide no movie services. NEVER AGAIN!"
Pros: "Quality, professional service, beautiful smiles."
Cons: "WiFi connection.."
Pros: "It was comfortable and food was served, which is rare on airlines."
Cons: "If I had gotten the seats I picked."
Cons: "I’m sure you do the best you can."
Pros: "First time I flew with Hawaiian and it was the best service ever! Oakland to final destination Lihue. Definitely my number one airline and will be referring folks!"
Pros: "The crew was great. Super apologetic for the terrible delay"
Cons: "Flight was delayed 5 hours and 2 of those hours we spent on the plane before they deplaned us because they couldn't hold us any longer. One day of my 4 day vacation was completely ruined"
Pros: "The breakfast on the way to Honolulu and the lunch on the way back to the mainland. The food was very tasty and made the long flight seem shorter."
Pros: "Friendly staff. Nothing negative to say. It’s a flight with 100+ passengers and people want to be babied. Enjoy your time and quit complaining about things out of an Airlines control and your crappy planning."
Pros: "It was nice to get a small meal on the 6hour flight as well as a complimentary drink for all"
Cons: "This was by far one of the oldest planes I have been on in several years. Gawain is known for their entertainment, but this planes had only shared screens and our radio/sound was not working including the lights and call buttons. Upon reporting this to a flight attendant, I was told they would return to work on it, but it wasn't until I reported it again that another attendant worked with us to (unsuccessfully) attempt to restart the system. In the end we just had no entertainment for the flight."
Pros: "Service on board plane was good."
Cons: "Too warm in the plane. Not the greatest thing with a full flight and lots of body heat!"
Pros: "The crew was friendly and helpful."
Pros: "The seats were comfortable and the staff was friendly f"
Pros: "Beverages and water, Snacks and a meal (with an adult beverage) All for FREE"
Cons: "I noticed one ladies chair in the front, her monitor wasn't holding up correctly."
Pros: "very spacious legroom Friendly crew"
Cons: "Wished entertainment system was free like other airlines."
Cons: "The boarding was not organize."
Pros: "Crew were nice. Big plane with lots of overhead storage was helpful."
Cons: "Picked my seats online when I booked and was told I didn't have reserved seats during check in. Had to get seats assigned last minute over the phone (very last row), and the customer service experience on the phone was awful."
Pros: "Smooth flight, friendly staff."
Cons: "Update to inflight services, a little outdated and would like to see more selection."
Cons: "The most uncomfortable seats EVER! REALLY BAD!"
Pros: "Small in flight meal. So convenient and yummy"
Pros: "The service was great. The attendants were very polite and attentive."
Cons: "The free movie selection was not what I expected."
Pros: "I appreciated the free meal and the free mai tai since not that many companies offer free meals to customers anymore."
Cons: "The crew lacked an "aloha spirit." We were excited to go to hawaii but the crew didnt seem friendly. When I asked if I could pass thru their area to get to the bathroom on the other aisle, I think I saw the stewardess roll her eyes as she got up out of her chair. It couldve been because it was the 0700 flight. Older plane. Its one with one big screen in the middle and tiny little screens scattered throughout. Didnt show a movie - instead showed clips of hawaiian singers. Chairs were rickety and hard to lay back or put forward."
Cons: "Nothing!! They were top notch in my book!!!"
Pros: "I booked late, but I got a seat pretty close to the one I chose, and they made sure I got an aisle, like I specified. They gave us a complimentary glass of rum punch (if you're 21+) and I love this drink! Sweet and satisfying. I believe they do this on all their flights."
Cons: "This didn't affect me personally, but you do have to pay $15 extra to use their entertainment system. I'm glad I downloaded a movie and some tv shows to my tablet before going."
Pros: "Crew was really nice and the service was great. Food was better than what you could quickly grab at the airport and appreciated the frequent beverage service."
Cons: "It seemed unecessarily cold and was a little surprised that entertainment cost extra on a long flight. The only thing complimentary were a few promo videos for Hawaii and the radio."
Cons: "Once we got to the airport we lost all assigned seating. Not good."
Pros: "Loved stepping into the cabin with Hawwain music playing on the entertainment system. Crew was super nice. Seats were comfortable even in economy class."
Cons: "Paltry complimentary selections on entertainment system. Should offer free TV/movies in addition to premium. And when you did slide you're card for a premium movie, the first thing I saw was an advertisement!"
Cons: "Their claim to be the only airline still serving a meal is very "thin". We got a tiny cup of fruit and a biscuit with a piece of cheese melted on it. That was tasteless and very hard to eat. The one cup of juice (that was mostly ice) was barely enough to wash it down. Also, my disabled wife was not allowed to have the bulkhead seat because it had previously been assigned to a completely healthy child and mother. there should be some kind of priority system for those seats."
Pros: "Smooth flight, clean aircraft"
Cons: "Poor attitude of male flight attendant, came across as not really caring about the needs of passengers, plane was dated - could not look at snack menu on touch screen, no duty free items or catalog despite being advertised."
Pros: "The flight was on time and the trip was smooth"
Cons: "Food-poor. A plastic bag handed in your lap with 1/2 turkey on white and 1/2 Egg salad sandwich on stale wheat bread! It's so far from the service Hawaiian used to provide that it ruins the reputation more than helps it. Why bother? It's obvious that it's only a half hearted attempt at best. Asked for a better seat n got the seat next to the restroom. It was literally 5 1/2 hours on a flying toilet with people constantly in and out the whole trip. I should at least been warned."
Cons: "Flight delayed for 17 hours"
Pros: "Our flight was on time. The staff was very friendly. Everything was clean. We were served a complimentary meal as well as drinks and a snack. (So few airlines include a meal nowadays.) Pleasant in every way!"
Pros: "Staff was very nice. plane was clean. We left on time."
Cons: "Tv was broke for my seat. All they offered was a different seat away from my wife and son."
Pros: "There was one male worker who tried to bring me extra coleslaw cause he saw the other flight attendants not offer me anything instead of a meat centered meal. I appreciated that but didn't catch his name."
Cons: "The workers were so rude - especially a woman named Mi. they had no vegetarian options on the plane for food and basically laughed at me when I asked for it. They had no free entertainment at all not even a movie for everyone on the main monitors. They asked for volunteers to check their bags and I volunteered and when I made a connecting flight to Kauai (final stop Oahu which is a 35 min flight) I tried to switch my flight to an earlier one because I realized That I had a four hour layover before my 35 min flight -_- and they said that I would have been able to but since I checked my carry on I couldn't. And they said it was because my bag would get there much later than me - which I was upset about but understood. Fast forward 4 1/2 hours later and I land on Oahu. My bag is sitting at the terminal because it came over on a plane that got there before me. Totally unhappy - I fly to California and back almost every month and I've never had an experience like this"
Cons: "We boarded a hot plane. The A/C was turned on then we smelled kerosene. We de-boarded and sat - the gate crew were fine but really didn't know what was going on. After repeated erroneous emails from HAL, the flight was actually scrubbed until HAL could get a crew and plane from Honolulu. The emails actually gave us new departure times that had already passed!) Thanks to some terrific work by the HAL gate crew, we were able to get seats on an Alaska flight. Five hours later than our original schedule but much better than our HAL schedule which finally left 7+ hours after schedule."
Pros: "The flight agreements were very friendly and attentive."
Cons: "Nothing, it was a perfect flight."
Pros: "TSA was fast and efficient coming back, the crew was friendly and helpful, and the food was fine both ways. Also, while coming back, pre-boarding was kind of an enjoyable process for once, as one of the staff was very lively and made a lot of jokes."
Cons: "Had delayed flight, due to some back-up part that was being faulty. Everyone had just finished getting on the plane at this point, and the Captain said it'd be fixed in under an hour, so those who wanted to leave or stay on the plane, could leave or stay. However, for some reason, everyone (+all our baggage) had to get off the plane about 15 after minutes after this announcement, and the flight ended up being delayed by ~2-2.5 hours. There was no compensation."
Cons: "Food and food service was poor. A passenger in first class should never have to ask for something and attendants should not spend most of the flight holed up up front reading and talking. Movie selection for a frequent traveler is really bad"
Cons: "Didn't see seat assignments during check in. Hawaiian airline agent at the gate was super rude when I asked to get seat assignments for my family."
Pros: "Friendly service x"
Cons: "There were no blankets supplied so I would have packed one. Seats are uncomfortable Otherwise all was good"
Cons: "Was not informed of a flight delay, representative at the gate was very unfriendly, seat was changed and was told choosing a seat online was only a courtesy, could not rent entertainment on the aircraft but was never told it had to be done at the gate, airplane seat did not recline. The worst flight I have been on in a long time."
Pros: "staff were great and friendly and helpful"
Cons: "not a big deal but 2 things: 1) plane was a bit dirty in between the seats. 2) we also were in the terminal but getting food when we heard our names on the overhead pager saying they were going to close the gate in 5 minutes and if we didn't get on we'd be left behind. That was 30 minutes before take off that they were going to close the gate. We rushed over and ended up boarding and then waiting on the plane forever. not sure whey they need to get everyone on so early. I guess i'm used to flying southwest airlines where they let people run up 5 minutes before they close the gates."
Pros: "Good schedule for snacks and lunch, staff really nice and efficient"
Cons: "A/C was not working correctly so we were all freezing."
Cons: "Food wasn't very good. But it was great to at least be offered something and the chips were awesome"
Cons: "More food Free headsets"
Pros: "The crew was very professional but friendly."
Cons: "Any entertainment except the Hawaii channel involved renting an iPad for $15. 5 hours with no free inflight movie is too long."
Pros: "Very nice and professional staff."
Cons: "Movies/Television programs somewhat pricey. Legroom a little tight, but I am 6'2" tall!"
Pros: "Crew attentive, professional, appeared to be enjoying job with full plane."
Cons: "The mew food boxes in furst class taste terrible."
Pros: "everything was just as comforting as it was pre-pandemic"
Pros: "Clean, comfortable, empty middle seats. Good movie selection."
Cons: "Snacks lacked variety and nutritional value."
Pros: "Flight was on time and crew helped find a place for my violin. Even though I was early to the gate, they also helped me update my seat before the new flight crew arrived."
Pros: "Crew was exceptionally nice. Live DISH TV unexpected and appreciated."
Pros: "Check in crew was courteous and professional"
Cons: "Boarding process Too many subclasses of boarding “priorities “ Too gimmicky"
Pros: "Crew was nice"
Cons: "Free food"
Pros: "I like the comfortable seats and the entertainment feature found on every seat."
Cons: "Not much. Delta is superior"
Pros: "Crew attentive and helpful"
Cons: "Flight was delayed by an hour. No explanation given"
Pros: "Delta, as always, comes through! Although my original flight was delayed, Delta provided the option to rebook on another DL flight at no additional cost. They made it super easy! As always, the crew was friendly, helpful and professional! Thanks!"
Pros: "The crew was polite and attentive the entertainment was good. Every thing else was pretty disappointing. The bathrooms onboard were pretty Dirty. The flight was delayed and no overhead baggage space. For such a long and delayed flight they gave me one pack of cheez it. Terrible value for money :("
Cons: "More snacks considering the delay. Maybe even a some sort of credit for my time wasted."
Pros: "The crew was fantastic."
Cons: "Seats, leg space, noise. The seats in coach were too close together and the entertainment system was slow and seemed outdated."
Pros: "Nice new seats"
Cons: "Was too warm inside the plane. Boarding address was mobbed and not very well managed"
Cons: "Everything was excellent."
Cons: "Every thing was excellent"
Pros: "Thankfully I had an Aisle Seat so I could move around a bit. Every seat was taken and it was like a sardine can."
Cons: "Very little leg room and of course as soon as we were in the Air the person in front of me reclined his seat all the way back so the Monitor was only a few inches from my face. This was my single major complaint. The food was not great but typical of an American Carrier. The foreign airlines do better on food. The last time I went to Europe I took WOW, the cheapest budget Airline and the leg room was MUCH better. You would think Delta could do better."
Cons: "Did not serve the food we asked Limited choice of movies"
Pros: "The staff & crew were friendly. I liked having access to free entertainment. I liked being able to see the tracking of my checked bag (notifications)."
Cons: "My bag was roughed up a bit. Protective belt was torn off & signs of light damage."
Pros: "Not on time"
Cons: "2 hour delay"
Pros: "Flight attendants were great"
Cons: "We were moved to the Exit row, but the woman at the ticket desk said that the seats reclined...BUT they did not!! So, that was a bummer!"
Pros: "I liked the fact that were were able to watch movies complementary, staff was very kind and looked good and for the most part the air craft was spacious than United Airlines"
Cons: "I disliked the fact that their weren’t any charging station, I wasn’t able to to charge my telephone device previously but I thought I would be okay sonce air crafts that I have boarded have out lets to charge devices, was an inconviencesince I wasn’t anle to contact family. Also there was complementary movies to watch but there werent any head phones that were given, united aire lines provided us with head phones for entertainment."
Pros: "Ended up with earlyish boarding and exit row legroom."
Cons: "Online check-in was an ultimately unsuccessful confusing nightmare. Having either a codeshare flight or a passenger with a new passport would probably have been enough to break the online check-in system, and we had both. Straightened out in the airport, but required waiting in a long line where late arrivals for flights an bhour before ours were given priority. Frustrating not to have a seat assignment until boarding had already begin (would have gone SWA if we wanted that mess)."
Pros: "Nice upgrade since we didn’t have seats! Delta was a good flight but don’t ever wanna fly on Aeromexico again!"
Cons: "Had all my jewelry stolen from my luggage!"
Pros: "The kind bars"
Cons: "The crew at he gate seem to hate their job. I went to get a claim ticket for my stroller and I felt like I had asked for something wrong."
Pros: "It was great because I was able to get an aisle seat."
Cons: "Like it all"
Pros: "The plane was on time, the crew was friendly, no delays, landing was fine. In fact we actually made it a little before the time that we were scheduled. Since the flight was so short, I did not have any food."
Cons: "The seats were a little small."
Pros: "The boarding was excellent. The staff was very friendly. The plane was clean."
Cons: "I wasn’t able to upgrade my seats because they were booked through a third party. I’ve never sat that far back in a airline."
Cons: "Padding on seats are worn out. Very uncomfortable"
Pros: "Customer service was great"
Cons: "They change schedule day before we flight, the change schedule 2 time while were flighting"
Pros: "Could be among the best landings ever. I felt nothing as we touched down in Salt Lake!!!"
Cons: "In flight staff were rude and had poor attitudes. Very unexpected!"
Pros: "Flight was on time"
Cons: "I was in a middle seat on a sold out plane. The person in the window seat was so large the arm rest between us would not go down and he extended into my space. Fortunately the flight was short but the combination of shrinking seats and widening fliers make flying uncomfortable."
Pros: "Se had a Nice menu on board"
Cons: "No food to sell on board"
Cons: "That I couldn't reschedule due to the hurricane. I got stuck in Texas because of the hurricane. They didn't want to reschedule the flight because Denver was not apart of the affected area."
Pros: "I had to change seats as my wife had surgery while we were away, Delta made that happen with little fuss. Seating was quite good."
Cons: "Air travel isn't what it once was, seats are smaller and closer but that applies to most airlines. Nothing specific and I usually fly Delta as it is my first choice above it's competition."
Cons: "Very dated plane. First class seat was worn, crooked, and uncomfortable. No entertainment offered. Almonds or biscuit cookies were the only food options."
Cons: "We sat on-board the aircraft, at the gate, for almost 2 hours due to a weather delay. During this time, we were not offered refreshments, nor were we offered any type of "compensatory benefit" for our delay (e.g., free Wi-Fi, vouchers good toward a future flight (a $30 voucher per passenger would seem appropriate), additional SkyMiles (3000-5000 SkyMiles would seem appropriate), etc.)."
Pros: "The flight attendant was pleasant"
Cons: "As usual, Delta regional jets with recurring mechanical problems change of planes, change of gates delay take off etc. This carrier has become a nightmare on this Detroit to Kalamazoo leg."
Pros: "The flight left on time and landed earlier than anticipated"
Cons: "The seats were narrow and very upright"
Pros: "Flight was very comfortable and had a lot of space to move around"
Cons: "The gentleman indicating on the loud speakers what zones will be loading first was very rude."
Pros: "I'm surprise that Delta airline serves free dinner for domestic flight, which is definitely a compliment. I would travel with Delta airline again"
Pros: "Troy, Karee, and all of the staff on board were amazing! One of the best flights I have ever been on. Hope they are the crew for my flight home."
Pros: "The service was fine. I slept the entire flight."
Cons: "I was not impress with the breakfast since I do not eat yogurt. It is a good thing i am not a breafast eater normally because I would have been hungry."
Pros: "Everything up to departure. Sat in line for almost an hour."
Over an hour wait to get my checked bag.—Can’t they do better than that?
Worst plane ride ever. So uncomfortable and it ran late was just not a great company for us
Cons: "The padding on these seats."
Pros: "Quick flight, arrived ahead of schedule"
Cons: "The smell"
Pros: "This crew was amazing"
Cons: "The seats are very hard."
Cons: "Amazing flioght and service."
Pros: "Arrived safely"
Cons: "Almost two hours late."
Pros: "We had about a 45 minute weather delay but those things can't be helped. The Captain kept us informed and he flew like superman getting us through all that crazy wind coming into Las Vegas. The plane was new and clean, the crew was great. Love that wide aisle...it eliminates that sardine feeling!!"
Pros: "No leg room & very misbehaved children sitting behind me. The children screamed the whole time, kicked our seats, and the mother had no control. If you are any taller than 5’9”, you may want to consider an exit row seat to have room for your legs. My knees were jammed in to the seat in front of me."
Pros: "I finally got home"
Cons: "We took off 3 hours late. No transparency about what the delay was or how long, they just kept stringing us along 30 minutes to an hour at a time."
Pros: "Great crew and online customer service..."
Cons: "1- Flight Behind Schedule 2- Live customer service agents are truly non-existent until 1.5hrs before ‘departure’"
Pros: "All went well. No real disappointments!"
Cons: "A little cramped but not terrible. Would like to know kayak fee up front before booking and all hidden charges!"
Pros: "The flight left on time and was fine."
Cons: "This flight was at a small airport and we waited in line for security longer than at a large airport. There were 5 flights going through security at the same time with nothing scheduled later. Why not spread them out a bit and save everyone some time?"
Cons: "Extra fees"
Pros: "Crew was very friendly, very polite unlike the United flights I have taken. I was told the space would be uncomfortable but it was absolutely fine for the short flight."
Cons: "No beverage service. Not even water is offered."
Pros: "Timing was good"
Cons: "Not a glass of water was offered. Who wants alcohol in the morning?"
Pros: "That we made it once we were in the air"
Cons: "The 3 hour delay that should have been announced but we had to get alerts on line not from the airline but Kayak"
Pros: "Friendly staff!!"
Cons: "Hour delay on flight"
Cons: "they charged me more money because i need alleges air . ap"
Pros: "Quick boarding with no fuss."
Cons: "The planes could be a lot cleaner."
Pros: "Affordable and fast"
Cons: "Big guy sitting next to me took up 2 seats!!"
Pros: "Friendly staff"
Cons: "Last minute delay due to a plane malfunction. Was told very last minute. Seemed like there were no quick resolutions in play. Had to wait over three hours to fly out, doesnt that entail compensation by law?"
Pros: "Attendants are the deck and on the plane are use to getting asked why is there a charge for this is have short answers ambitious are friendly."
Cons: "I was charged double for my ticket, was not told I had to pay for bags till confirmation, I then called them to see why, because I was charged 2 times for Flight my card shut off, they would t even comp my bag. had to pay for my seat, 5$ to check into the flight at the desk, 17$ for a bag online, $50 at the check in counter. $2 for bottle water on the plane?? I will avoid them entirley"
Cons: "Our flight was delayed 4-5 times before it was cancelled all together and rescheduled for the following day. I lost over $200 in hotel charges and valuable time with family. A 3 day trip was decreased to a 2 day trip. Extremely disappointed. After sharing our experience with others we heard the same thing happened them."
Cons: "Sent email out asking for volunteers to reschedule her flight. Got on the plane our seats were not the same as selected. And we paid more to select our seats. Friend of ours seat was switched also and instead of him sitting next to his wife he sat next to a person who did not have an assigned seat he was extremely large and he was hanging off The seat into the aisle I noticed an empty seat and had to ask the stewardess if he could switch seats instead of the stewardess offering on her own. The flight out was delayed approximately one hour various mechanics coming on and off plane until finally we were able to leave."
Pros: "Mostly the Price! Wonderful Crew Too!"
Cons: "Wish they had flights on Friday and later on Sunday..."
Cons: "Both departing and return flights were delayed by just over 5 hours."
Cons: "Flight cancelled on the way to the airport due to weather. Weather wasn't due to turn bad for 36 hours."
Pros: "Boarding speed and flight"
Cons: "Uncomfortable seats, does not recline, even water is for sale."
Pros: "the pilot"
Cons: "checking in , it seemed like no one knew what they were doing."
Pros: "Last week I flew to Florida on this airline. I quickly wrote a stellar review because the flight crew was sincere, nice and kind. Apparently, that is against policy and on this flight there was no hint of that nice attitude. No frills, no courtesy, just transportation."
Pros: "Very efficient service... actually a good experience."
Cons: "The airline nickel and dimes for everything."
Pros: "Efficient check in, no hidden fees (all were explained via email well before the flight), fast boarding, take off and unloading. Time left and arrived on time. The staff was extremely friendly."
Cons: "The seats were bare bones and not very comfortable but I guess that's what helps keep costs down."
Pros: "I never have any issues. Everything is always great."
Pros: "Their flights are always delayed. They have some pretty old flights and they always get broke before the take off and they have to do some maintenance before take off. Not going to fly again with them."
Cons: "Entire flight experience."
Pros: "The price."
Cons: "The customer service. The plane breaking down and causing a 2 hour delay. The lack of compassion from the flight crew. The fact that the seats don't recline. The fact that our baggage was $222 one way."
Pros: "Everything was great during the flight but..."
Cons: "We were delayed over 7 hours, with only a $50 dollar future airline credit and an $8 meal voucher. That's not nearly enough for that kind of headache. It was 2 am before we arrived at our hotel."
Pros: "The price of the flight was cheap, but i know why. You ended up paying for your carry on luggage, ypu pay for seat assignment if you want to guarentee sitting with you party, you pay for soda. My flight was 1.5 hours late, due to mechanical problem. Plane was janky and it felt like it STILL needed repairs."
Cons: "Low airfare."
Pros: "Flight attendants were very respectful and courteous."
Cons: "Last 10 minutes of landing the plane was very very rough. A few people had to pull out the barf bags Lots of speeding up and slowing down. Ups and downs. It wasn't turbulence but it felt like it."
Pros: "We eventually got to Las Vegas."
Cons: "Everything. Spend an it make and book with someone else."
Cons: "Leg space tight. Seat didn't recline. They said the maximum width on the under seat personal item is 7 inches but space is big enough for wider than that. I felt that was misleading."
Pros: "The stewardess was great on trip up there and back!"
Cons: "Little bit bumpy ride in some spots"
Pros: "Very clean, great staff, smooth flight, easy boarding. All the things you could expect for a great experience. First time flying with this airline so I didn't know what to expect but it was great!"
Pros: "I am a little disabled... Am in a electric wheelchair, can't speak very well, this was my first flight alone and my chair would not lock in upright position after unfolding it. (If I leaned back on the backrest it would collapse/fold up. I learned I had to lean forward to keep it up.) Everyone was very accommodating and very helpful! At the Provo Airport they gave me a regular wheelchair and I showed them how to remove the lithium battery, remove and stow the joystick and how to fold my chair. No drinks or snacks unless you pay for them. On arrival I waited for everyone else to exit but also took advantage of the lavatory to relieve my bladder ;-). They were waiting trying to unfold my chair. I gave them instructions to step there and lift on the arms and up it went! I showed them where the joystick was, they pulled it out and connected it to the arm, put the battery in the bag, plugged it in, zipped up the bag and I pressed the green button and Voila! it was done! Thank you to the Awesome Allegiant Crew!"
Pros: "landed safe ."
Cons: "long delay . actual usual delays with airline . with out exception get very sick every time i fly with allegiant . makes me question proper hygentic maintaince / ventallation system vac and clean. i fly jet blue,southwest and virgin, usually with out illness. if there are health checks by the airline , post them !"
Pros: "Plane was roomy and comfortable."
Cons: "The Plane WAS NOT CLEAN! The turn around of the plane was so short that you guys did not take the time to vacuum the interior of the plane. My seat and other seats in my row was full of cookie crumbs and sticky food from the previous passengers. It was totally disgusting. Yuck !!"
Pros: "It's ridiculous have to pay to bring a bag on your airplane it's ridiculous that your staff at the Medford airport or unprofessional and lack common courtesy."
Cons: "Gate staff at Medford Oregon airport were rude and unaccommodating"
Pros: "The from take off to landing was smooth"
Cons: "Have no dislikes"