Pros: "The crew was nice."
Cons: "The seats, in addition to being stationary, had little to no cushion in the seat."
Pros: "The crew was great, and the price cannot be beat."
Cons: "I really dislike the size of Frontier's tray tables, and the fact that coffee is not free. This specific flight also encountered a lot of turbulence, but that's not Frontier's fault."
Cons: "my car broke down on the way to the airport"
Cons: "Flight was delayed 1.5 hours"
Pros: "I have a walker and it was stowed with the strollers. Was available soon after I arrived. Flight left on time and arrived early. Price was great, even with a few add ons."
Cons: "WIsh they had pillows. I need lower back support and had to use my son's sweatshirt. I will know next time."
Cons: "Cost too much for carry-on. Seats don't recline."
Cons: "I had to pay for every little thing after I already booked my flight in advance."
Pros: "The staff were very pleasant"
Cons: "The seats are small and don't recline"
Pros: "I love flying frontier!"
Pros: "The crew was nice."
Cons: "The flight was delayed 2 hours. Then the gate was occupied when we landed and we had to wait again."
Pros: "Very pleasant flight."
Cons: "Having to pay for everything."
Pros: "Crew is amazing."
Cons: "Flight was delayed more than a couple hours."
Pros: "cheap flight"
Cons: "Carry on fees"
Pros: "The crew was very friendly and helpful. I would even say better than most I've dealt with"
Cons: "Frontier charges for everything including carry on luggage, seat assignments and beverage service. That's disappointing because I'd rather just pay a little more for the flight than be nicked and dimed."
Cons: "They give your only water"
Cons: "seats do not recline even a little... charge for carry on, ridiculous to pay $40-45 for 3 days of clothes for a funeral and to pay both ways then wait at the terminal when I had things to do......... paying for a sip of soda...again ridiculous..... MY BODY HURT SO BAD FROM THE LACK OF CUSHION IN THE SEATS the tray tables are a joke as well, my IPad didn't even sit on it, I had to hold it on all 4 planes for the trip. We were delayed at each end of the trip, 3-5 hours each time."
Cons: "I was charged an additional fee for an actual seat on the aircraft. In addition to this, I was charged for my carry on item."
Pros: "New plane made it more comfortable, but make sure you review Frontiers bag policy. They are now a nickel-and-dime business that charges overpriced fees for carry on and check in bags"
Pros: "The crew seemed nice, the plane was clean as usual. I fly Frontier when going home to visit family for long weekends several times a year, and the crews range from hilarious and upbeat to just polite and friendly. Never met a rude or "bad" crew member."
Cons: "Thankfully I know it costs extra to bring luggage, so we brought a bag to check for $40, but it cost even more for a carry on, and this information was/is (at the time of this writing), not easy to find or brought to your attention when booking and can be a slap in the face to unsuspecting travelers. Flight was delayed 50 minutes. Seats do not recline at all in the newer planes, the tray table is so tiny I saw people using their laps over the trays for laptop use."
Cons: "there was a storm and my original flight was cancelled on saturday at 12:50 pm. ok i get it that happens. you could not get through on the phone to reschedule tho. was on hold for over an hour. had to go to the airport to do that. turned in the rental car. then told couldn't reschedule until Sunday at 7 pm. luckily i was staying with a friend or i would have had to take a taxi and get a hotel. then on sunday started to get texts saying the flight was late. it got later and later and then, you guessed it, it was cancelled again. rather than go back to the airport to reschedule, i booked a flight on another airline for the next day. can't get ahold of customer service to ask for a refund and don't want to drive 2 hours to the closest airport to ask for a refund so i guess i lost my fare, the extra i paid for my seat and for my luggage. do not fly this airline when storms may be an issue."
Cons: "The crew was fine. There was a problem with the fuel in Santa Ana, so we had to make a stop in Las Vegas to refuel which took nearly an hour to do. On top of that the airline issued no apology, no refund or voucher even though the flight was meant to be direct. The strangest experience I had ever had flying and (even though I said it last time), I seriously will NEVER fly Frontier again."
Cons: "We arrived 20 min early - no gate available - Had to wait 29 min -- then they can on w an additional problem which would extend our time 25 more min"
Cons: "I'm still at the airport"
Cons: "Should be in Denver right now. Still in Santa Ana because of delays."
Cons: "The fact that I got baited and switched on my first ticket purchased. I purchased 2 other flights on kyak after I purchased those I got an email saying my frontier flight did not go through and since I already bought my other two I had to purchase the flight to NYC which then ended up costing an extra 150$ dollars."
Pros: "Boarding Process was good. Take off time was excellent"
Cons: "None of the monitors would let you check in your baggage (no Frontier), forcing everyone to wait for the agent to clear in front. Almost put me in jeopardy of the 45minute rule. Very, very, very upset that frontier insists on keeping my prepaid baggage fee of $40 for a 2nd bag that I never used. I did this weeks in advance and expected snow. I still went, but no snow, so I didn't need my skis and therefore didn't need my 2nd bag. Frontier refuses to refund my $40. STUPID! STUPID ON YOUR PART. I am very upset to get duped like this. I will NEVER predo my baggage AGAIN. NEVER. NEVER. NEVER. Although everything else good, I would book on Southwest before I would book on Frontier again. Keep your lousy $40, because this will cost you much more in the long run. Tell your chairman, president this. STUPID. I also didn't like that the seats didn't recline. I paid more for a seat 3D flying from Orange County to Denver."
Pros: "The stewardess requested someone change seats with a man in the first row who had a problem with his leg. I changed seats with him and then, as it was policy, the stewardess GAVE me a drink and snack. I was surprised!"
Pros: "Crew was ok"
Cons: "I was on flight #266 from Orange county to Denver on Oct.1 Luggage came after hour & a half. Flight to orange county from Denver was late. Will never fly Frontier again."
Pros: "Clean, new plane. Courteous crew. Smooth flight from SNA to DIA with updates from Captain."
Cons: "Seats were extremely uncomfortable. One had to purchase a beverage (non-alcoholic)."
Pros: "The flight wasn't delayed 12 hours this time"
Cons: "The long layover in Denver and that I wasn't given a full refund for my flight there when I had to book with a different airline, nor was my $30 bag check refunded."
Cons: "Made me wait for 3 hours to tell that they cant make any arrangements to get to my family reunion. I missed the opportunity to catch the flight through other airlines. Very ineffecient staff and chaotic and lethargic service. they couldnt handle 5 customers in 2 hours. You will suffer terribly if you serious and important travel plans."
Pros: "The crew was pleasant."
Cons: "Everything is am upcharge! Food, bags, seats... they even charge for all beverages and ask for a tip on top of it. The seats don't recline and tgere is no entertainment. I will not fly Frontier Airlines ever again. What a disappointment."
Pros: "Crew and pilot were friendly and helpful."
Cons: "I was on a small plane initially, seats were a step up from folding chairs. When I made my connecting Th seats were equally uncomfortable. I am an average fit person. This was a terribly uncomfortable flight as a result."
Cons: "I didn't enjoy how the ticket is cheap online but they get you in the end by charge for your seat and luggage ( even carry-on)."
Cons: "I will never book Frontier again. Uncomfortable small seats and im small! No entertainment and half a rude, sleepy crew. luggags charge to carry is higher than checking. American airlines from now on."
Cons: "Seats are very uncomfortable."
Pros: "I like a free water or a small snack"
Cons: "I like to have a Free water and 1 little snack"
Pros: "Some things were standard and up to expectations."
Cons: "The airline pumps flavored air into the cabin. They nickel and dime you. The seats don't recline unless you upgrade. They charge for carry on baggage. They charge for water and snacks."
Pros: "Bar/food menu bundled The food wasn't good but concept was"
Cons: "Nothing to read watch or listen to"
Pros: "The aircraft staff and ticket counter staff were friendly."
Cons: "Our flight was delayed 30 mins and then when we arrived at our destination, we had to sit on the plane for another 30-40 minutes because there was no crew available to guide the aircraft in and connect the skyway. its been a while since we've traveled Frintier, and now I know why. Super cheap seats, tray table (or lack thereof), and the buckle and dining on seats, luggage, carry on is absurd! They have done a complete overhaul of their brand from when I used to fly them more regularly."
Cons: "Had to pay $40-45 per piece for checking carry-on luggage, charges for anything to eat or drink, charges to pick a seat that wasn't in the middle. Will not fly Frontier again."
Cons: "Unfriendly baggage policies will make you feel ripped off. You're better off paying higher prices with a better airline such as Southwest or Virgin America because with all the baggae fees and surcharges you're gonna pay the same price or higher than the other airlines and you'll have absolutely NO comforts. You get what you pay for, but with Frontier Airlines you get LESS than what you paid for..."
Cons: "The fact I had to pay for my check luggage - $30 going and $40 coming home. It is the only direct flight from SNA to DEN."
Cons: "Nickel and dime you at every opportunity."
Pros: "Seats did not recline, so no one flopped back into me."
Cons: "I had a window seat and asked if I could switch to an aisle. There was an upcharge for switching seats. No food or drinks offered free."
Pros: "Evertytging ran very smoothly. Got loaded early and got to Denver early which is always nice when traveling with a 3 year old."
Cons: "Turbulence coming into Denver was a bit bumpy. Made my niece nervous but I understand is common in denver."
Pros: "The flight was short!"
Cons: "I am shocked at how Frontier has downgraded to uncomfortable seats, no entertainment, envelope sized trays, and charging for extra for everything!! So disappointed=("
Pros: "The staff were great. Boarding was also fast"
Cons: "Had to pay for carry one, not comfortable"
Pros: "Everything with the flight went pretty smoothly, no better or worse than I'd expect from any airline."
Cons: "Charges for everything. Even selecting a seat -- ANY seat -- cost additional money. Those charges were different coming and going. I couldn't plan for cost until after buying the tickets. The policies were not terribly clear when specifying what kind of carry-on bags would incur charges. So, rather than risk paying even more at the gate if my small bag constituted a carry-on, I just paid the extra money for a carry-on. As my father and his childhood friends used to say in their neighborhood games with special rules: Learn as you lose."
Pros: "The plane was clean and on time"
Cons: "This was without a doubt the most uncomfortable plane anyone in our family has ever been on. Not to mention that the size of the trays was completely useless, in addition to chair is not reclining at all. And no legroom whatsoever. We felt nickeled and dime did every turn paying the highest fees for baggage of any airline we've ever traveled, on top of only being able to bring one carry-on, and having to pay for any kind of beverage or snack on the plane. The staff was neither friendly or rude, I would say ambivalent. I don't normally leave negative reviews – but I will avoid frontier in the future. ( I apologize for the typos – I have dictated this on my phone, and the system is not allowing me to correct them. )"
Cons: "It was a lovely flight"
Cons: "These planes are filthy. The flight attendants are rude and apathetic. The gate didn't have any flight information and received no communication from the company about my flight."
Pros: "Horrible, horrible, horrible in all ways. Unreasonably aggressive boarding staff, very disorganized and chaotic. Dirty, uncomfortable seats, 4 delayed boardings and departures in a row - will never fly Spirit again."
Cons: "Virtually everything."
Pros: "Crew was nice"
Cons: "Seat comfort."
Cons: "They charged me 55 dollars extra just to bring my carry on baggage onto the plane! Unbelievable"
Pros: "Great price and friendly employees"
Cons: "Pull down Tray is too small, almost worthless. No in flight entertainment, no WIFI."
Pros: "Every thing on time all was good."
Cons: "If sike they can't change my flight so i don't like spirit airline!"
Pros: "The crew"
Cons: "Boarding agents"
Cons: "you cancelled my return flight because i missed my incoming flight. never flying with you again, that's a stupid policy and i wasted a bunch of money for NOTHING!"
Cons: "Flight crew was rude to passengers, and during the overnight flight had a three hour long very loud conversation about their personal lives. Any passenger that approached them was treated poorly. The airplane floor and seats were dirty upon arrival. As with any low budget airline, the seats were uncomfortable and there were no entertainment options. Check in was a nightmare with insane lines and passengers barely getting their bags and check-in figured out before rushing to the gate. Recommend arriving three hours early if you don't want to wonder if you're about to miss your flight through the checkin and bag drop process."
Pros: "The sticker price (before check-in luggage) was good: $340 for Oakland to Detroit."
Cons: "*Check-in luggage was $50 extra each way, so any relative discount in the price disappeared. *I couldn't pick my seat without a $10 fee. *Painfully loud intercom. *Being 5' 11", my seat was the most uncomfortable I've ever ridden in: Cramped with my knees touching the seat in front of me, no reclining option, and brushing shoulders with the passenger at my side the whole time. By the time the flight finished, my back and neck felt like a human origami experiment."
Cons: "I missed my flight because on of the spirit agents made me wait at the wrong gate and then spirit team agents took so long to work with me."
Pros: "Glad I tried spirit! Got me in early on both legs of my flight! Also glad I got the comfy seat-SO worth the money!"
Cons: "It is taking a really long time for the bags to arrive on baggage claim. My plane landed 45 minutes ago and there's still no sign of the bags"
Pros: "this airline SCREWS you on baggage.. total scam. NEVER fly Spirit!!"
Pros: "It was cancelled. My flight from Laguardia to LAX was in a pretty miserable non-reclining seat. And the carry on baggage fee makes the ticket no longer a good deal. Never again."
Pros: "Cheap airline?"
Cons: "Cost of baggage not included in kayak price..."
Pros: "Of the 6 flights I took with Spirit on this trip, this was the only one where they boarded the flight in a timely and organized manner by using the zones printed on the boarding passes."
Pros: "Boarding was fast."
Cons: "Seats sucked. No drink service"
Pros: "That I had a good seat"
Cons: "Paying for carry on and for food and drinks"
Cons: "Spirit canceled my first flight due to "weather", although every other airline was still flying (including a Southwest flight to the same destination). They sent us to stand in a LONG line with a single woman yelling our options to us. I opted to get rebooked on the same flight tomorrow, stayed in a hotel (paid for out of pocket). The next day, I arrive at the airport and it's canceled again! This time they don't pretend; it was due to lack of crew members. Furious, I booked with Southwest and got home. At the gate, I spent around 35 minutes on hold and then another 25 on the phone to get a partial refund. This was by far the worst experience I have had with any airline ever."
Cons: "They cancelled flight with no help with an alternative same day arrangement"
Pros: "the price"
Cons: "paying for everything and nothing is complimentary"
Cons: "Delay, delay and more delay to get back to Oakland. I DO NOT recommend this airline if you have a scheduled meeting. You won't get there on time. Use other airlines"
Cons: "I was stranded for almost three extra days due to canceled flights. And was only given two round trip flights."
Pros: "The LAX terminal that Spirit flies out of is pretty good. There are nice dining options, but definitely not enough seats for the number of people flying out of the terminal."
Cons: "To start, I wasn't able to print a boarding pass onlinex for a short domestic flight, I usually don't prepare until the day of, so the fact that I even followed their directions to check in 24-1 hour before my flight seemed not too matter. After three successive attempts in different browsers, the website told me I would need to print my boarding pass at the terminal. Add this to the fact that my flight was during rush hour trafffic, and I needed to speed to get to the airport. This was both stressful and a nuisance. Spirit charged me $100 total for a single carry-on bag. Add that to the price of the ticket and it was just as much to fly to Oakland as a similar flight to San Francisco on another carrier. The staff was courteous, but could barely manage the crowd through all of the delays. An hour long flight was delay over an hour defeating the purpose of flying with Spirit. The seats are very tiny, and I am not even that tall (5' 11"). The seats also don't decline. Would never fly Spirit again. This is the first and last time I do so."
Cons: "Bag fee is too high"
Cons: "The charges for seating and carry-on luggage were outrageous"
Pros: "My flight from Oakland to Las Vegas was cancelled, and Spirit airlines were super helpful and allowed me to choose a different flight on a different airline charge free and hustle free! I was impressed by their great costumer support."
Cons: "-They canceled the 7:00am flight with only a few hours notice -Customer Service is nearly impossible to find and contact -Their social media hides Customer Comments because they're universally angry and critical -Why has this Airline not been shut down?"
Cons: "I'm still at the airport waiting for this flight. It's been delayed nearly 2 hours. Spirit should refund this flight to me. It would cost about $80 to refund my seat and my girlfriend's seat for the ridiculous delay. But it would keep us as loyal customers. I'm sure the CACis normally much higher than that."
Cons: "The tickets were not specific about cabin luggage size. I had to spend an additional 100$ to place my luggage under the plan. I felt like I was in a luggage transport plane with seats. Definitely Kmart class transportation."
Cons: "Not worth it. The entire experience was terrible."
Pros: "Checking in from LV & Oak., Boarding in LV not much in Oak where in Oak their is lacking in professionalism, the flight to and from LV is great and the crew were very good."
Pros: "Basic stripped down service. Everything a la carte. No frills..."
Cons: "$50 bag check each way. "free" random seats mean middle unless you want to pay for designated seat."
Cons: "Flight delayed 5 hours. No notification"
Pros: "Flight was on time. Ticket agents were helpful."
Cons: "Ticket kiosk didn't work well. Seat pocket was filled with garbage from previous flight. Cannot tolerate flight crew hawking credit cards. It's intrusive. I think their time would be better spent in safety and comfort needs of passengers."
Pros: "Fairly low ticket price for short notice"
Cons: "Bag was 12lbs over weight limit, and the cost for that was overwhelmingly expensive....... $50 to check the bag, THEN another $55 for being over the weight limit (only 40lbs). $55 was such a extortion price."
Pros: "we flew from oakland to ohare for the first time on Spirit airlines and we were very impressed. We left on time - or even a minute or two early - and landed safely. what more could we ask? The staff was friendly and the plane was clean. two thumbs up!"
Pros: "Friendly crew"
Cons: "So many hidden & unavoidable fees, uncomfortable seats that don't recline at all, tiny tray tables, not even water was free. Plane wasn't particularly clean, either."
Cons: "That the seat assigned to me was in a row that didn't have reclining seats. I have a neck injury and it was quite uncomfortable."
Pros: "Great price for the flight, until you have to pay extra for a single carry-on, then it's no longer a great price. Flights were on time."
Cons: "Surprise, a single carry-on costs extra! Also, the seats are very narrow, and don't recline at all. The plane was not clean. And you want food or drink? Even a tiny snack costs extra. I've been on third-world airlines that were nicer. Never again."
Pros: "The crew was competent, my seat neighbors were friendly."
Cons: "Crammed seats, don't recline. No included beverage (not even water). "No frills" = budget airline. Want to have a carry on ? You'll need to pay for that. I do not recommend Spirit for flights over an hour."
Pros: "The crew was very nice and very spirited. Announcements and safety was covered in a fun way, so people paid attention."
Cons: "Seats don't go back"
Cons: "There needs to be a clear indication that *even a carry-on bag* is not included in the ticket price. Spirit website and online checkin was terrible. Communication about the flight delay was nearly nonexistent. Kayak sent me an email notification before Spirit did!"
Pros: "Customer service in Manila speaks with heavy accent talks so loud. Do not undestand what they are saying. Then they became rude, asked for supervisor, they refused. Oversea customer service may be cheaper labor for the co, your customers have hard time understanding them. How can we use spirit? My mother handicapped senior ended up missing the flight because customers service put on a hold for 75 minutes. I called them to speak to a manager refused first time then put me on hold for an hour. I will put this terrible process experience on google, so people should, must know especially if this is concerning children or elderly seniors. The higher management should acknowledge and be accountable for people suffer great deal."
Pros: "This ticket was inexpensive and got the job done. My flights were on time and smooth. The airline is clearly a discount airline. Extra charges for luggage and snacks, which, if you've traveled before, are easily avoidable. I can't believe people are complaining about crowded seats and extra charges, as if other airlines aren't doing the same things... If you want a first class traveling experience, pay four times more on a different airline. The flight attendants were perfectly polite and friendly. While Spirit isn't my airline of choice, I would fly with them again."
Cons: "TSA made me go back to the ticket counter to get a printed boarding pass, because a digital copy was insufficient. Hopefully Spirit will be able to send digital boarding passes soon."
Pros: "It was my first time flying and I had no problems with boarding or late flights. Everything went smooth and I had a great experience for my first flight. I would take Sprit again if I could fit all my items in my personal carry on that is free of charge. If I need to pay for any other carry on or check in bags I might want to check out a different airline. Overall great experience. Seats had a lot of room and the plane was pretty clean."
Pros: "The flight, and only the flight, is cheap. Generally runs on schedule."
Cons: "If you have a bag bigger than a hang purse, they're going to charge you for it (including normal roll carry ons). Cheapest if you buy online beforehand, $55 at check in counter, or $100 at the gate, so plan ahead! No drinks served in flight. Seats look old and kinda dirty."