having to gate-check our hand luggage
Average. Expectation for US airlines are so low this flight score average.
No hassle of changing terminals in JFK, no bagagge claim, AA check-in-this time, was a "good luck"....Connection in Helsinki, very quik!
Finnair flight AY06 are old aircrafts. Every other in-seat monitor was out of order, flight attendants could not do much. That created mess for passengers, trying to move their seats to the ones with working monitors.....
They lost our luggage and can’t find it
I like the efficiency and speed of the process.
Myself and another person were assigned the same seat. It was resolved.
Last row seats don't recline. Unfortunate while on a red eye flight. There is no entertainment. Flight attendants could learn to juggle or do some magic tricks. Tell jokes maybe?
On time and no lines
Flight was late and crew was very rude about it. Not to mention the flight times kept incorrectly updating and I almost missed my flight even though I was 4 hours early to the gate. Worst experience flying that I have had.
My baggage took for to long to arrive
Comfortable seats in coach Good snacks Friendly crew
it was easy to navigate .
Long wait for de-Icing. Got on and off the plane 3 times. First wait was 1 hour, but plane aborted takeoff. Second plane waited at gate with all aboard for 2-1/2 hours and never got slot and de-planed. Third plane waited 1-1/2 hours for de-Icing and finally we were headed home. Arrived 8.5 hours after schedule.
I was traveling for medical reasons and the Delta crew took great care of me, made sure I was at my connecting gate on time, and even put me in a better seat on the plane. Not sure if that was a coincidental upgrade, or intentional, but it was perfect.
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