Pros: "The crew was amazing"
Pros: "Seat was okay, and the crew were good. Boarding was quick probably because not many passengers on flight."
Cons: "Nothing really. Flight was quick."
Pros: "There was an incredibly large passenger next to me and I was essentially afforded only a quarter of my seat. It is not really fair for anyone to have to sit next to someone taking up twice their seat."
Pros: "Predictably late."
Cons: "Be on time."
Pros: "Comfortable seats"
Pros: "Food and drinks were great"
Cons: "Would have liked being able to select a window seat."
Pros: "Great service"
Cons: "Stuck at landing. For over 20+ minutes"
Pros: "The crew was attentive."
Cons: "Games on the tv were okay. Tetris would be a nice addition."
Cons: "Even the comfort seats are crammed together too close. One can barely move. Dreadful"
Pros: "Flight was early into New Orleans"
Cons: "Flight had a lot of turbulence"
Pros: "The short duration of the flight and punctual arrival. Better seating with more leg space in Airbus than in the horrible Boeing 467- 400."
Cons: "No headsets distributed so I couldn't listen to film program. Crew rather impersonal. I'm dreaming of an airline that uses functioni g loudspeakers during boarding. Nobody understands acoustically which zone is being boarded ( not only a Delta issue)."
Cons: "They were short 1 flight attendant, delayed us for 3 hours"
Pros: "Great crew"
Cons: "Wi-Fi not working or hard to get to work. Flight was delayed by an hour and service was very rushed."
Pros: "Boarding was easy. Checking in was easy, the overall flight was quiet and quick and on time"
Cons: "Nothing to report here"
Pros: "Crew was very kind"
Cons: "Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan."
Pros: "The crew! You have great people working for you on these routes."
Cons: "This was an easy flight. Nothing bad."
Pros: "Being able to watch videos."
Cons: "Flew with 5 family members. None of us were seated together. And we have 3 young teen girls. Flight overbooked."
Pros: "Good service and on time."
Pros: "Nice plane. Efficient crew"
Cons: "Not their fault but they were delayed 4 hours. At least they texted updates fairly frequently but I can’t give a 5-Star review because of the huge delay"
Pros: "Everyone was very friendly and concerned about us making our connections"
Cons: "The fact that they didn’t make sure all the paperwork was correct and our delay to NO was due to that issue"
Pros: "Great staff, plenty of room, efficient snack and drink delivery, effluent boarding"
Pros: "The flight attendant, Winsom, was fantastic."
Pros: "Easy transition through customs."
Pros: "Friendly service"
Cons: "The booking was done through vayama and the confirmation numbers didn't match with delta's. It was confusing. I had to talk to a delta rep and give her the eticket # and at that point, she gave me a new confirmation #, that I was able to use to check in with on delta"
Pros: "Crew was kind and helpful. Snacks were great!"
Pros: "I have always known of airlines to offer preboarding to those military members in uniform or on official orders. Delta took it one step further and allows prior service members to board also."
Pros: "Great flight . Even got here early"
Pros: "Really helpful staff, clean plane, attentive and easy boardiing"
Cons: "The check in was a bit confusing at the airport."
Cons: "Paid first class. Got served after people in coach."
Pros: "New aircraft A320"
Cons: "1 hour flight delay"
Cons: "Flight was delayed nearly 2 hours without any compensation to the passengers. I frequently fly jet blue and whenever they are that delayed not weather related the staff frequently gives the passengers a complimentary cocktail. Also your boarding process makes little sepnse to me why board from the front of the plane more sensible to board back to front"
Cons: "The flight is delayed 3.5 hours."
Pros: "The gate person was very accommodating"
Cons: "It was over 2hrs late due to mechanical problems. Seems to be the norm."
Pros: "It wasn’t bad or good."
Pros: "On time departure and arrival, clean plane. Enough space for your carry on."
Cons: "Despite having 15 open seats on the earlier flight, I needed to pay $75/person to take the earlier flight. I chose not to do this. Would I have loved to get home 2 hours earlier."
Cons: "Long delay due to maintenance of oxygen masks issue. Why hadn't this been taken care of with preventive maintenance?"
Cons: "Seating was tight"
Pros: "They ran out of food on the plane"
Pros: "Personnel and crew handled the problem in a professional manner doing everything in their power to make the best of a bad situation. Another plane was provided within a reasonable time frame."
Cons: "Four hour delay. Boarded and then being told after 40 minutes that the problem was not fixable."
Pros: "Nothing about it was good. They made us Americans feel so unwanted."
Cons: "The staff was rude"
Pros: "Love Delta...plenty of legroom. Nearly always on time"
Pros: "When our flight was delayed by four hours they gave us snacks at the gate. No one offered to reschedule."
Cons: "The 45 minute wait in the Sky Priority lane to drop off baggage. The flight was delayed because of weather and then their scheduling system crashed. Had to wait for a pilot. When we finally boarded at 5 we got peanuts in first class. That was worth the mileage upgrade. Upon landing there was a 1/2 wait on the tarmac to get a gate. That same plane, upon taking off back to DTW blew a tire upon take-off, had to do an emergency landing and everyone had to spend the night in NOLA after being delayed all day."
Pros: "The prompt transfer"
Cons: "My one piece of hard shell luggage has a special, difficult way of latching. As long as nobody opens it, it stays fine for shipping. The problem is your greedy Chinese luggage handling thieves who work for your airlines in Chinese airports. Whenever they can steal from luggage, they always try to steal from passengers, particularly American. I have had multiple experiences with theft from Chinese airports. I have been to China and back to the USA five times. Many times, items have disappeared from my suitcases in Chinese airports. That is why I decided not to move to China to live but instead move to Indonesia. However, if I fly any plane that transfers my luggage in China, I can usually expect to have my luggage robbed. Although this time, nothing was missing from my luggage, that fact that your people had to wrap my suitcase in plastic (because they did not know the secret for relatching it) and resend it a day later, that is proof that one of your airport personnel opened it to see what he could steal and then got caught because he could not close it again. I am really really really tired of you Chinese thieves. I blame all of you because you are all a product of Mao Tse Tung’s godless atheistic evil society. The Chinese have proven to me again and again that they cannot be trusted. A Kong Chinese official even stole my Ohio driver’s license when I transferred through that airport on a previous trip to Jakarta. I understand your problem. If you fire all dishonest luggage department workers, you will not have any workers remaining. That is why you will always rank as a third world backward primitive society even though you buy expensive airplanes that you don’t build and dress your people up like professionals which they aren’t. AS LONG AS Chinese airport luggage people are dishonest and cannot be trusted, your entire airline is a failure. That is not prejudice against Chinese people. I know some honest good ones. They are all Christians, the kind of good people the corrupt Chinese government hates. An atheistic country is an evil country. Do not expect to be respected by honest people. You people clearly do not deserve it. You are still in the stone age when it comes to professionalism which requires total honesty, a quality which your luggage handlers consider to be dispensable. Such cave men they are!"
Pros: "The crew was very friendly and helpful."
Cons: "The delays, we change to gate three times, Delta never told us why the changes or announce them. If it wouldn't be for Trippet Pro, where I got notices, I would not have known about gate changes."
For me the air craft was too too small
Pros: "The Consistency!"
Cons: "Location of the gates in Charlotte are always so far away from one another!"
Pros: "Nothing Not happy with the airline Canceled this reservation less than a week after I booked it Would not refund me"
Cons: "Stewardess forgot to give me my coffee"
Pros: "The plane didn’t crash"
Cons: "The air smelled like a dirty diaper, seats are over priced for the very little improvement over basic economy"
Pros: "Nice crew and comfortable seats. It was a fairly smooth ride."
Pros: "The crew was good in first but ooor in baxk"
Cons: "More room for bags"
Cons: "The flight was delayed initially because of plane late arrival then rerouting and then delayed and cancelled. Spent the night on the floor with no offers for food or beverages or at least offering vouchers for delays not related to weather. Tried to lie and say it was weather related."
Cons: "Another American Airlines delay"
Cons: "The baggage claim took forever. And the flight was late."
Cons: "The plane was so small no roller bags could be accommodated. All bags were gate checked. Retrieving all those bags while on the jetway was difficult"
Cons: "No wifi no movie."
Pros: "I hated the whole experience"
Cons: "I’ve never flown American Airlines and the flight was on time."
Cons: "Check in at originating and connecting flight very difficult. American Airlines could not find reservation on British Airways system. Was asked multiple times if I truly was booked on the flight. Four+ hour delay due to mechanical issues, delayed by union issues."
Pros: "Think I said this before. Up graded to 1st class because the flight to Miami was do horrible."
Pros: "Much better flight in 1st class than in cattle car. Not happy about the extra cost just so not to be misrtsble."
Pros: "Not happy having to spend the extra money to fly 1st class because the flight from Phoenix was so terrible."
Cons: "Flight delayed 2hrs - but no fault of the airline."
Pros: "I was in first class thanks to an upgrade. The flight attendant was very nice. But the amenities are total garbage - no seatback in-flight entertainment, no power."
Cons: "No in-flight entertainment except on your own device. No power, ensuring your device will die on a long flight. The old US Airways fleet from the Northeast is awful."
Pros: "All was good with the flight. It was a bit cramped, but it was an old full flight. Not a big deal"
Cons: "Nothing really"
Pros: "Food was better than expected, entertainment options were good."
Cons: "If all airlines would just board the people at the back of the plane first, it would go a lot faster."
Cons: "Too many delays that made me miss the original time I was to catch my connecting flight. Missed my appointment in Spain as a result..."
Pros: "On time. Quick boarding."
Cons: "The delay out of Charlotte but the staff did a great job keeping us informed and boarding as quick as possible."
Pros: "Staff very professional, everything else went as planned. That's all one needs."
Cons: "We had a hard time hearing (clarity of speech) announcements over the intercom at the gate & on the plains (specially when the captain spoke). Nothing life threatening, but wouldn't want to miss something important."
Pros: "I got there on time and they didn't lose my luggage."
Cons: "The planes are too cramped, costs are too high, staff just love pointing out a carry on isn't a carry on even though it's sold as one and fits in every other airline's definition of one. Boarding process is ridiculous."
Pros: "Flight was delayed then cancelled. No explanation, apologies, or provision for accommodation was made or offered!"
Pros: "The crew was friendly, the seats were comfortable, the lav was large enough to turn around in, and we arrived in plenty of time to catch our train out of Frankfurt."
Cons: "The movie selection didn't have anything interesting."
Pros: "It was a small plane so the crew pulled larger totes and packed them separately. It worked very efficiently given the circumstances."
Cons: "Very tight quarters, but ok for short flight"
Pros: "excellent flight. on time and no issues"
Pros: "Entertainment, seating room"
Pros: "The crew was very nice. It was Christmas so the flight was not full."
Cons: "It was a short flight, so it was fine."
Pros: "On-time arrival; competent crew"
Cons: "Nothing; the flight was OK."
Pros: "Comfortable and wide seats in coach - as wide as or wider than my usual airline. Flight attendants were friendly and helpful. I had bad experiences with American in the past, but this one was surprisingly pleasant."
Cons: "No free entertainment or meals."
Pros: "Good movies"
Cons: "not enough food"
Pros: "I am not comfortable flying so for me, flying makes me nervous"
Pros: "On time"
Cons: "Paid extra for seat and I don't see why. It wasn't any better than lower priced seats. American boarding process is unnecessarily complicated. Board from the back forward like Alaska does."
Pros: "it was ok"
Cons: "I paid extra for a window seat but had to sit in different spot. Set in isle seat"
Pros: "Great crew on Sacto flight. More comfortable than Phoenix flight because not full."
Cons: "Had to wait for crew delayed by weather. No gate when we got to SMF. Luggage took way too long to come off. Lots of turbulence - not your fault - but I HATE it."
Cons: "The sound did not work in my assigned seat. I could not watch any movies or partipate in any games."
Pros: "Crew was attentive and nice. Pilot kept us updated on our delayed departure."
Cons: "The departure was delayed due to maintainence issues. Every time that occurs, there are long delays to complete the paperwork. No problem with wanting a well maintained plane, but there should be some quicker way to complete the documentation."
Pros: "We were able to board first. The round trip flight was overall amazing. American Airlines is awesome when it comes to active duty flying. When try let him board early and took his luggage they also did the same for me as his wife and it was a great experience to know they care for both of us."
Cons: "I didn't like the lady we sat next to! But you can't help that. So you all did amazing!"
Cons: "Missed the connection in CLT to BTR even though flight status on AA's website indicated that it was delayed enough so that I could make the connection. Ended up spending the night in a cold-assed airport with minimal comfort. I was already confirmed on this flight and AA knew, or should've known, that I was enroute. Not pleased at all."
Pros: "On time, clean plane."
Cons: "Crew announcements are too loud! What is that all about?"
Cons: "In seat entertainment"
Cons: "Taking 48 hours to get home and it would have taken longer if I didn't insist on being put on standby. Being told it was probably "god's will" that my flightless canceled."
Pros: "Hot tea to warm me up. Friendly flight attendants"
Pros: "Quick flight"
Cons: "Never given complimentary beverage"
Pros: "It was a new plane, with nice seats and a power outlet. What more could you ask for. Flight was on time"
Pros: "Short, sweet, uneventful"
Pros: "United does it better than low-cost carriers"
Cons: "Not worth the additional cost over low-cost carriers"
Pros: "That I can charge my phone."
Cons: "That I needed the wall jack part to charge my phone. My side’s wall jack was broken. I think if possible they can make it that I can plug the usb part of the wall jack straight. This way the wall jack won’t be needed. Also they were only two in each roll but they are three seats in each roll."
Cons: "Chicago airport has the rudest group of people that work in the airport but I've ever seen in all of my life! My flight landed late due to Airline delays no one would help me get across the entire airport the far terminal that I had to go to it was absolutely ridiculous because of this I'm still in Chicago I'm not even reached my destination"
Cons: "Need power supply for passenger seats in Economy Plus."
Pros: "No issues at all on this leg of the flight."
Cons: "wish plane had phone chargers on board"
Pros: "It was a satisfying experience with United Airline from ABE shuttle bus ride (I said Shuttle) to EWR. It sure saved me the 2 hours driving during rush hour, and wears and tearS on my personal car, if you have 2 hours extra time during the day. Otherwise (If you want to save time), drive yourself to EWR and park."
Cons: "It does take up 2 more hours"
Cons: "pretzels and drinks only provided. Not too friendly stewardess, eating utensils were not available to assist customer with brought in meal. Luggage did not make it to destination with passenger... it arrived 2 hours later in the following United flight."
Cons: "The plane was hot. The pilot forced a landing quickly to be on time, instead of taking his time through rough winds. The plane was very turbulent and the landing was extremely rough. I actually pulled out the "puke bag" and almost needed it."
Pros: "Quick and uneventful flight."
Cons: "My reading light didn't work."
Pros: "Everything went well"
Cons: "I loved everything"
Pros: "I was able to change my seat since mine was all the way in the back. very happy about that."
Cons: "AC was broken. They could at least give you a second cup of water. Tired of being treated like an animal"
Cons: "Super uncomfortable seats"
Pros: "Very nice employees. The trip was good. Unfortunately, the plane was delayed for a fueling off load for 45 minutes but it all worked out just fine."
Pros: "Besides being tired and walking what felt like 3 miles to new gate I have not issues to report."
Cons: "I chose to fly Southwest on the way back and for less money I received better service. If you find a reasonably priced flight you don't have to worry about paying extra for baggage or stomach during the flight. On the flight home, I realized that they have bigger seats, your bags ( 1 personal, 1 carry-on, and 2 checked bags) are "free" and they give you a little snack to hold you for maybe and hour. Overall I prefer Southwest because of all the benefits you get while flying with them but it doesn't mean I will never fly United again."
Pros: "Smooth flight, on time. Older model plane compared to my first United flight but its more comfortable because the seat spacing isn't cramped the way they are on the newer model United planes. Immediately felt the difference (my knees weren't up against the seatback in front of me)."
Cons: "Older plane"
Pros: "The crew on this flight looked miserable."
Pros: "United terminal in Houston is very nice"
Cons: "Narrow, uncomfortable seats."
Pros: "Pilot communicated everything"
Cons: "Late takeoff"
Cons: "Very uncomfortable seating!"
Pros: "The crew was very nice."
Cons: "My group got separated, as well as a few other groups I saw. There was no effort made by the airport staff to accommodate any of us."
Cons: "Issues with crew delayed the flight. I was further delayed getting to my destination because they forced me to check my bag."
Cons: "Being wedged in the middle seat after two overseas flights and seeing stand-by passengers in isle and window seats in rows ahead of mine... no, I did not appreciate that. In other words, UA is accomodating stand-by passengers before accomodating customers who have purchased tickets. Try sitting in a middle seat after two overseas flights... especially as a tall person with no knee space and a super-uncomfortable seat with the headcushion area reaching only your neck. Those seats were clearly made for folks under 5'8"-5'9"."
Pros: "On time. Comfortable"
Cons: "I have arthritis (walk with a cane) and didn't have enough leg room....hated being in a middle seat....and due to that could not stand in flight to stretch legs. Also the crew on the way to New York made sure I had a wheelchair to cross the airport in Chicago and not so in New Orleans...had to make a visit to the emergency room after getting home and be off work for 5 days due to the condition of my leg after the walk across the airport."
Pros: "Nice new comfortable seats"
Pros: "Wonderful crew, great plane ride."
Pros: "couldn't access wifi. crowded cabin. passengers being loud/obtrusive. long delay for takeoff."
Pros: "Excellent service!"
Cons: "The wi fi should be free of charge"
Pros: "Flight was fast. Got there early"
Cons: "Didn't know that you needed the united app for in-flight entertainment."
Cons: "Flight cancelled at last minute because of "lack of available crew"."
Cons: "The seats were too small no leg room"
Pros: "Crew was excellent. Beyond making sure we were comfortable."
Cons: "No usb hookup. No food"
Pros: "On time and direct"
Cons: "Same comment as above"
Pros: "The United Airline staff was very helpful. Our evening flight from another airline was cancelled and we booked the next available United flight departing early the following morning. Recommendations from the staff made our unplanned stay much more comfortable. It was greatly appreciated."
Pros: "Smooth flight, nice staff, on time"
Cons: "Not enough leg room!!! The new planes cram us in even tighter. Unless you pay more, you suffer. Why should we have to pay more just because we are tall??!! Pocket for book etc is way too small."
Pros: "Left promptly on schedule and arrived on time."
Cons: "Crew cordial but not friendly. Refreshments: I asked for water...flight attendant never asked if I wanted ice and she gave me room temperature water........"
Pros: "Very smooth flight and good seat"
Pros: "Crew was friendly and minimized the frustration with the delay"
Cons: "2 hour delay"
Cons: "I had to be in New Orleans at 12:00am so I could arrive home for an important interview on Monday morning.. My trip was cancelled and I had no knowledge of this until my arrival to the airport.. I had to pay an additional 75.00 to go back to Racine then another 75.00 to head back the next morning. When i arrived to New Orleans I was charged an additional 30.00 dollars for parking!"
Cons: "Still not in New Orleans"
Pros: "Not much to like"
Cons: "Supervisors and staff rude in Houston not accommodatING at all Horrible overall exoeriance with United"
Pros: "The flight was very short. Loved it"
Cons: "My Ears hurt after the flight was over."
Pros: "Flight was cheap! Weekend was fun!"
Pros: "Same as above,"
Cons: "Same as above, but no snack was offered, and there was only expansive food for purchase"
Pros: "Flight took off promptly & landed early"
Cons: "Paid a lot more than I did for the same flight via delta with half the amenities. Crew not particularly friendly"
Cons: "Fix the plane before it’s scheduled to take off"
Pros: "Seats where comfortable and I had space"
Cons: "Maybe TV's can be added, the crew members weren't so hospitable"
Pros: "Flight on time, crew was friendly and helpful. Boarding was seamless and overall great experience for the price"
Cons: "Not much leg room but expected with budget airlines"
Pros: "Was direct and easy. No issues with boarding or flight"
Pros: "Pilots were great. Nice flight experience."
Cons: "Delayed boarding - waiting for paperwork. Annoying"
Pros: "The cost of the flight"
Cons: "The 2.5+ hour delay"
Cons: "Worst airline ever"
Cons: "I will never fly Frontier airlines again. No matter how inexpensive the tickets are, it is not worth the aggravation. Agents were rude. Flight horribly delayed. Plan ride was uncomfortable. I lost my car rental because they close at 5:30pm. When there own employees say there flights are always delayed that alone said it all."
Pros: "Love the flight price!"
Cons: "As expected, everything else is a la carte."
Pros: "The price but after today, I’m going back to “you get what you pay for.”"
Cons: "Flight was delayed 21/2 hours. Was not told ahead of time. We boarded even later then we sat on the tarmac for an hour and a half and we were told that we were #12 in line. An hour later we were told that we were now #15!! Finally off the ground. Flight attendant had a very annoying voice but what made it worse how he kept asking for money because of everyone purchasing. Yes I know but some how on other flights you don’t hear about the money, this was in your face"
Pros: "Nice new clean plane"
Pros: "I arrived safely. The crew was very friendly and helped to. All my husband who was scared as this was his first time flying."
Cons: "The agent who checked me in was extremely unprofessional. I felt like she was envious that I was going on a vacation and she had to work. She tried to make my experience a living hell. I personally think she should be fired. She does not enjoy what she is doing. She joyfully told me that it costs $40 to carry my luggage and after I informed her that I saw it online for less she informed me that I should have bought it online. She then stuck me all the way in the last row of the plane. I am 5'9". My husband is 6'2" and over 300 pounds. Those seats have the least leg room. It was pure torture. The flight crew in the back help my poor husband by using humor to help him."
Pros: "Great flight. Professional staff."
Pros: "Although the flight was delayed half an hour....I was happy with the service and crew."
Cons: "A free juice woulve been nice....but oh well...no one's gonna die of thirst in 2 hours."
Pros: "check-in, boarding, friendly staff & on-time performance"
Cons: "Very uncomfortable seats."
Pros: "Boarding was smooth and efficient. Crew was very nice and accommodating."
Cons: "Seats were very uncomfortable and didn't recline which made it tough to sleep. Also complimentary soft drinks and snacks should have been offered. Shouldn't have to pay for them."
Cons: "Uncomfortable seats - don't recline! Rude crew, create an impression if they're doing you a favor by being there. Flight significantly delayed. No clear announcements. As a frequent flier, didn't expect a Spirit like experience from Frontier!"
Pros: "To be honest nothing. You would have to pay me to fly them. Never again!"
Cons: "Seats have no cushion and are about an inch wide. Arm rest the size of a French fry. Seats don't recline. Obviously no entertainment. You pay for everything, even checked or non checked bags. A drink ? That will be $3.... The crew look like they are paid minimum wage in a fast food franchise."
Cons: "After paying for the flight. We had to pay to get seats guaranteed next to each other. And the charges for everything including a ridiculous amount for a can or soda or water and a snack."
Pros: "Flight was 3 hours delayed. When we arrived at the airport they said it would be delayed by 2 hours. Then right before our new boarding time they delayed it another hour. I wish we would have had some advance notice so we weren't stuck waiting at the airport for 3 hours."
Cons: "Frontier seats are extremely uncomfortable (I would say the worst of any airline) and they charge for carry on luggage and drinks."
Pros: "Crew was nice"
Cons: "Beverages and snacks not complimentary on flight??? Have never seen this."
Pros: "It was fast easy simple. I thought charging for hand luggage as crazy but they seemed flexible about what a purse is. Ate nothing, didn't watch anything. Stewardesses warm and friendly."
Cons: "The seats couldn't recline plus they were very uncomfortable to be in."
Pros: "Our flight was cancelled. We were given a 1-800 number to call to rebook. The guy was in India, slow computer, kept putting me on hold. 2 hours later, no rebooking, no resolution and I was postal. I missed the funeral of my relative, so did my kids. Horrible service, I will never fly Frontier again. What a nightmare. I kept asking for a manager or supervisor and was told there was no one."
Pros: "Flight to Philly delayed multiple times arrived at 3 am which was a major inconvenience for my friends. Flight back was cancelled and you are basically left to your own devices to get transportation on your own. Your refund is granted in 7 to 10 days but you need to front the cost for whatever last minute transportation you procure. Nightmare carrier if something goes wrong"
Cons: "I am so upset that I was charged after she put our bag and it fit in spot for baggage. This is just wrong"
Pros: "Staff great , very nice new plane"
Cons: "Hard seats Small space"
Pros: "The seats were comfortable and the thin profile gave a feeling of roominess."
Cons: "Baggage fees and carry of fees. You can save by paying online but I didn't learn that until the second time around."
Pros: "The price. The direct flight. On time."
Cons: "Not able to select seat in advance. Have to pay for everything like change seat, the Carry on luggage"
Pros: "The crew was friendly and helpful."
Cons: "Had to sit on the tarmac about 30 minutes on arrival in Indianapolis because another aircraft was at our gate. Why couldn't we have gone to a different gate? Arrival was at about 9pm and the airport wan't that busy. This was uncomfortable. Would have been a good time to hand out free snacks and beverages or drink coupons for a future flight."
Pros: "I can appreciate the smaller seat size for its efficient use of space."
Cons: "Why do you try to trick people into paying for seat selection by making actual purchase choices very unclear? Why do I have to call in and have a lengthy conversation with a person just so that I can add my KTN to my profile? Why did it take an hour for a technician to arrive to solve a computer problem? Why is flight delay information so slow to be communicated?"
Cons: "I didn't know Carry on bags had a fee until I got to the airport"
Pros: "I'd like to not be charged for a carry-on."
Cons: "I did not like the overselling, extra fees (i.e. carry-on charge)."
Cons: "Got a cheap flight but little did I know that that would be offset by being nickeled and dimed for seats, bags, and drinks. On top of that th plane was five hours late from its start point and the only information the gate agents would give (with an attitude) was the plane was coming. I called customer service to see if they were offering any restitution for this, and I was told that's not up to him. I will never never never fly frontier ever again."
Cons: "The flight attendants said I was on the plane when I in fact was not and they gave my seat away to someone (had the person act like they were me) now I am stuck in Philly for 2 days"
Pros: "They give you free water on the plane. That's it..."
Cons: "First off, our flight was delayed 5 hours. I understand because of weather. No big deal. But when it is supposed to leave at 4:15 and You tell everyone 5:15, and then at 5:15 tell everyone it'll be here at 6:15, then at 6:15 it went to 7:15 and then again 8:15. During this entire time, I kept asking for updates and the staff at Frontier seemed angry so many people kept asking....that's your job. Because of the long wait many people didn't eat dinner, JetBlu decided to get coffee and donuts for all of their passengers (they said it over the loud speaker), Frontier didn't give us anything. When the plane landed at 8:15, the slowness of the workers couldn't have been any worse. Loading the bags slow, cleaning the plane slow. Plane gets here at 8:15 and we don't take off until 9:30. You'd think we would get some type of snack or drink for this horrible wait time right? Water is free on frontier, but nothing else. And they stuck with that. NOTHING FREE! Not even a soda or bag of chips! My friend is 6 foot 4 and I'm not sure how they get away with the nonexistent leg room. His knees were smashed against the chair in front of him the entire time. Funny for me, sucked for him (or anyone tall). He asked to change seats to 1 of the 2 open seats we had seen with more leg room (near the side emergency exit). They said no unless he wants to pay $50 right there. In the middle of the flight. I have no words for it. Customer service was horrible, food was nonexistent, drinks were nonexistent, leg room was nonexistent. And that sums up how I'll never be using frontier ever again. Pay $50 more for a better plane service seriously."
Pros: "That frontier was able to get a flight as soon as possible."
Cons: "The fact that our flight was almost delayed 2 hours."
Pros: "The crew were friendly, considerate, and good at their jobs."
Cons: "The 'best' part: Frontier tried to charge me $104 to correct a mistake in my name during the online check-in process! I called and the customer service person agreed to make the correction without charge but also verified that the company did initially post the charge. In general, Frontier tries to charge for every conceivable aspect of a flight, including ANY seat you select (so you must decline to select any to avoid this) and the little snack bags on flights. Also, the first checked bag costs $35. Use with caution."
Cons: "Plane was an hour late . All if the extra fees made me decide to not travel on Frontier again"
Pros: "The cost was low, so it made the return part of my trip easier to pay for."
Cons: "I had not been prepared for how "no frills' your airline is, so I didn't know to expect rigid chairs with no adjustment, and that all items offered in flight were to be paid for. It wasn't a long flight, so I didn't miss not have a snack or drink, but I didn't know any of that in advance. My fault for not checking into it a little more, but it was a whirlwind trip to move my daughter and the travel was Spartan but necessary."
Pros: "The flight was right on time leaving and arrived early. The planes are new ."
Cons: "the boarding pass was wrong. The check in clerk forgot to tag my bag with the any tag.so it stayed in Phila. They did deliver it on Wednesday to my house. Thank you."
Pros: "I like the fact that we finally arrived ..that's the only thing positive I can think of"
Cons: "We were delayed three hours coming and going and no one had a clue wha was going on ..when we did board the crew was extremely short and acted irritated to be there"
Pros: "The crew (Flight attendants) on June 20 PHL-DEN Fligth177 were totally unprofessional. I used Frontier Airlines for the first time and totally a 'disaster' I did upgrade seats for $45, No WIFI, restrooms inside of the plane were so smelly and disgusting.....But the worse part is the "CREW" they should go back to the training room class and take the course again regarding CUSTOMER SERVICE!"
Cons: "NOTHING was good...NOTHING!"
Pros: "The staff"
Cons: "The plane, the five-hour delay."
Pros: "The crew was friendly and humorous"
Cons: "Flight attendants made too many unnecessary reminders throughout the flight about buckling seat belts and staying seated when the seatbelt sign is illuminated. It felt like every 5 minutes they were making an announcement making it impossible to get any rest. Passengers were roundly and acted like they had never been on a plane before. Maybe they hadn't and just didn't know any better. But it made the flight unpleasant."
Cons: "I arrived at the airport extra early due to the long TSA lines. However frontier would not check my bags until 1:30. I waited an hour to check before being able to going through security."
Cons: "the pilot almost crashed the plane"
Pros: "Crew was good and seats were okay"
Cons: "I’m a woman of course I have a small purse for my personal items, this human charged me $65 USD."
Cons: "The seats were very uncomfortable and there was very little space."
Cons: "Got 30 minutes prior to flight, wouldn’t let me check in"
Pros: "No in flight issues. Seats were pretty comfortable"
Cons: "The exorbitant charge for a carry-on of practically any size. Multiple delays and poor communication. Gate changes four times then an engine issue."
Pros: "Boarding on time and relatively quick"
Cons: "With all the separate charges for seats, carry ons, etc. it’s really not a savings. Also, not even being offered a glass of water? That’s carrying bare bones too far."
Pros: "Quick boarding, smooth ride"
Cons: "No entertainment or food or drink service on a 6 hour flight"
Pros: "Flight was not bad at all ..."
Cons: "The seats were hard not really comfortable"
Cons: "Spirit is awful in every way"
Pros: "Couteous gate agent"
Cons: "Baby boy next to me (smile)"
Pros: "I DIDN'T LIKE ANYTHING"
Cons: "The customer service is rude, unhelpful and provided no solutions. I spoke with three agents including a supervisory and no one wanted to help. Worst airline. I would rather pay more than attempt to fly with Spirit Airline."
Cons: "No wifi , customer service"
Pros: "I ended up buying a different flight with a different airline because I would have been stuck in Vegas for 12 hrs AGAIN with this airline. It's trash"
Cons: "The customer service representatives were extremely unhelpful and showed zero interest in assisting with customer request. I will never fly with Spirit Airlines again"
Pros: "Price and size and age of the plane."
Cons: "Was not aware of additional baggage charges at the time of the reservation."
Pros: "Change of gate wasn't fun but it was handled professional."
Pros: "Our check in lady Jasmene was so kind and arranged my seat to be next to my traveling partner. She was so kind and caring! Thank you!"
Cons: "Flight was delayed cancelled then delayed."
Pros: "Once on the flight, it was fune"
Cons: "Delayed by two hours"
Pros: "- It was on time - Flight crew were quite friendly"
Cons: "The airplane was dirty. And, a woman next to me asked for some water and the flight attendant says, "$3 for a bottle." This is very disrespectful and classist. Not everyone has $3, and I could tell that she didn't. Also, the plane made a terribly loud noise. I feared for my life! The flight was delayed but the crew did not give us updates.... We simply waited. And waited."
Pros: "You sent EIGHT DELAYED DEPARTURES all with different times as to when the flight was leaving , gave everyone one package of cookies and then sent a voucher for $50.00 with a TWO MONTH Expiration date!!!!! GREAT CUSTOMER SERVICE!!! The voucher doesn't cover the ADDITIONAL COST of the seat or even the luggage!"
Cons: "That my flight was cancelled and had to find another airline to fly with that costed me way more money."
Cons: "Fees, customer service, missed flight due to overbooking"
Pros: "Excellent people helped me out to get my flight"
Pros: "The flight was inexpensive, on time, and pleasant."
Cons: "The baggage fees."
Pros: "Initial fare was half of other airlines, and it was a direct flight! Yay"
Cons: "I tried multiple times to create an account with Spirit in order to pay for my 2 suitcases, but was never sent an email to do so. I ended up paying for my bags during check in, at the cost of $55/each! Even when I explained to counter person, she said, Now, next time you'll know." No apology, or attempt to solve the dilemma."
Cons: "Flight was delayed four hours"
Pros: "All of the staff was very stylish. I liked that the flight was cheap"
Cons: "Could not check my bags anywhere except the gate, and it cost more than the flight did, they would not accept cash from me to check my bags until a man had a hissy fit. I wasn't allowed to actually check my heavy bag, was made to carry it on, which was over whelming and hurt my back, really annoying and stressful. Felt ignored because I was a woman. Felt annoyed that they gave me a hard time about paying them cash. No where on the website does it say credit cards only. Also the seats were small and did not recline. On my return trip they changed the gate 2 mins before boarding and I had to run to catch the flight. I would not recommend."
Cons: "Staff was scolding people for minor errors on their part, which was unnecessary. Overall the flight was unpleasant because the staff kept waking people up around me, which in turn woke me up several times."
Cons: "First my flight was canceled do to " weather conditions" even though all other airlines were flying out to the same city. When I asked for help the desk attendant said I can look on my phone for available flights. So I didn't feel like the staffed cared at all. The flight back went without a delay but the airplane felt very cramped and with no entertainment to distract us from our 4 hour flight. When I did finally order a coffee and muffin the flight attendant staired at me like I wasn't speaking English. And passed everything to me 1 by 1 in the most awkward uncomfortable way. I don't know how exactly to describe it but it was incredibly strange and not very professional. Over all I won't be flying with this airline again."
Cons: "First of all Kayak and everyone else oversold the flight. So even though I bought the ticket last week and showed up over an hour early when I got on the flight there were no seats, the seat they said they gave to me 19A was filled with another passenger with a ticket saying 19A so they also did not know what they were doing. The crew told me to sit anywhere, but three of us ended up having to get off the plane. I ended up being stuck in Los Angeles and missing a million $ meeting. No appology, no credit for future flights was made or even attempted by the crew. I'm considering a lawsuit to be honest unless some very quick and good service is provided. The crew was rude and stressed and all about leaving on time. HORRIBLE."
Pros: "Liked the affordable ticket price"
Cons: "The affordable ticket price was overblown by the huge baggage fees. Would have been cheaper and better to go with a "real" airline!"
Pros: "That I arrived safely"
Cons: "The baggage fares. I need the domestic flight to connect to my international flight. So I had to pay $124 on baggage which is totally free for my international flight. Won't be flying Spirit next time I need a connecting flight. We waited 2 hours inside the plane at the gate before departing. We just informed we were delayed because of paper work and only after 1 hour we got an update. After an hour and a half we were told we could get off the plane if we wanted to get something to eat or drink... I'm tall so my legs were crammed. I guess the quote is true: you get what you pay for. Pay cheap, get cheap comfort, cheap service and expensive luggage fare!"
Cons: "I have traveled around the world as an auditor. I am no rookie to the game. I laughed when they informed me my carry on was $54 since my flight was purchased for $45 (one way to New Orleans). I was in the boarding area 1 hour prior to loading (Not fully paying attention). I was standing 30 feet from the gate 20 minutes before boarding time (paying full attention) and did not realize they had already loaded the plane. They said they called my name 3 times which means I couldn't /didn't hear them. My bags left without me. I ended up buying a ticket on delta because I had to link up with my family for a reunion. This was one of the most memorable crappy experiences of my adult life."
Cons: "Unable to use TSA precheck. Since I was unable to pay for bags while on the Jayak site, I had to pay $10 more later on the Spirit Air site"
Pros: "Check in was fast and convenient!"
Cons: "Baggage fees are extremely high!"
Pros: "My flight to Las Vegas was delayed 7 hours with no compensation. Then the flight from Vegas to New Orleans was delayed 2 hrs at 2pm then site 2 hrs at 5pm until it was finally canceled at 10pm. After I spent 3.5 hrs standing in line I was re-booked a non direct flight the next day with another airline,and they put me up in a hotel for 2hours until my next day of flying to Denver, Houston, and then new Orleans. I was originally supposed to arrive in new Orleans via a direct flight Sunday night but ended up not reaching my final destination until Tuesday afternoon."
Cons: "They charged $55 for a carryon, in which I was not notified of until I got to y airport. My flight was delayed with no compensation. The steward woke me up at midnight to ask if I wanted to purchase a coke. My return flight was delayed all day then canceled. Services were less than professional and filled with hidden fees."
Pros: "Slightly more leg room than most airlines"
Cons: "3-hour delay with no explanation as to why they were late."
Pros: "Liked the option to purchase what snacks & beverage I wanted."
Cons: "Gate agent needs to remember what she says on the announcements; she called groups 1 & 2 then told all the people in group 2 (in a very firm tone) to stand aside she was only boarding group 1 ?????"
Pros: "Nothing not even the price of my flight"
Cons: "Customer service, airplane, etc"
Pros: "Flight was on time and we arrived earlier plus it was a very smooth landing"
Pros: "I almost swore off Spirit a few years ago, after terrible customer service and unclean planes etc. This trip has made me reconsider. The crew was the best asset. They were entertaining, so pleasant, joking and engaging with customers all while being professional and efficient. Better service than the "premier" airlines that I have recently flown. We were more inclined to order drinks and food onboard because we were in good spirits and felt that we didn't need to wait until touchdown to allow vacation to begin. Thank you for a great experience (it was the same crew for both legs)"
Cons: "Bummer that the seats don't recline (but for short flights, not terribly bad) We had a layover on both legs of the trip, however were unaware that we would not be switching planes. We had to choose to run off the aircraft to grab a sandwich etc vs waiting 3 more hours to eat. When we decided there was enough time, we made no stops, walked off the plane and to the first food booth we saw, and we walked back to the gate and sat to eat our food. Only after watching someone else run onto the jet bridge, did I ask the gate attendant (who was 5 steps away from me) if we needed to board. She casually said "oh yea, we're going to close the gate in 2 minutes" !!! there was no overhead page/announcement/ or her asking if we were on that flight (when she had seen us de-plane and ask her directions, and could tell on her flight logs that some people were still to board). We were super lucky not to miss that flight and I wish we felt that she was working in our best interest. --This was the only lacking part of our flight. --maybe on boarding tickets, you could ** and state that both legs are on the same aircraft? So we could plan ahead? -- perhaps train gate attendants to page prior to gates closing if not all passengers are on board (like all other airlines do) Thank you for considering changes and feedback"
Cons: "The seats were too cramped together. They over priced the carry on luggage. The return trip from Houston to Philadelphia, I was in the airport from 5am until 11pm in the airport. In Houston, we spent 1.5 hours on the hot airplane with no AC then they deplaned and put us back on another plane for 1 hour and then those trying to get to Philadelphia were asked to deplane again. When about 10 of us got off this flight, they told us unfortunately there were only three seats available to Atlanta and then Philadelphia. I had to beg for one of the seats because I would have been fired from my job and I had patients already scheduled to see the following day. In Atlanta, I had to spend more money to eat dinner and wait from 4pm until 8:45pm when we finally boarded the air craft because it was constantly delayed every hour. Lastly, when I got to Philadelphia at 10:30pm I spent another 30 minutes filling paper work out because they lost my luggage and the other passage that flew with me as well. Spirits never even offered a food voucher or explained to us why everything was delayed or even apologized. It was a terrible experience."
Pros: "Staff were very nice when we had to land in Kansas City unexpectedly because toilets overflowed"
Cons: "No sandwiches to buy on long flight. Both toilets overflowed and could not be repaired, requiring an unexpected landing in Kansas City and getting an other plane. They did get us free pizza and soda during the wait."
Pros: "flight was on time"
Cons: "seats are too cramped. Passenger behind me kept kicking my seat the entire time (and she was a grown woman). People leaving the fight need to be told to be orderly. I had to calm down a verbal confrontation between two men because one guy try to rush from off from the back of the plane and bumped into another man. Crew did nothing, if I wouldn't have stopped the confrontation it may have gotten ugly."
Pros: "On time great staff"
Pros: "The crew were as polite as possible considering they were uniformed about what the company's decisions were and the passengers taking out their frustrations on the only people they could actually talk to."
Cons: "This was the worst management of flight rescheduling I've ever experienced. Canceling and reassigning passengers due to poor weather is one thing but not being prepared to handle these transfers is just a reflection of poor organization and business practice. Never again will I be flying Spirit."
Cons: "Well, since the flight was canceled for no reason with a return option of flying home 3 days later (after New Year's Eve and New Years), I'd say my flight experience was pretty miserable. Finally managed to get on a late United flight and wound up paying an extra $300. I will never fly spirit again - too unreliable"