Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Tokyo Narita Airport
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Scores according to KAYAK customer reviews
Pros: "Was able to get to get to Narita Airport."
Cons: "Okay and not any issues."
Cons: "Entertaining in English"
Pros: "Very comfortable and nice atmosphere"
Pros: "Felt welcomed"
Cons: "Just felt a little cramped but not to bad"
Pros: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."
Cons: "very poor communication of information"
Pros: "Very friendly and polite. Very helpful and on time."
Pros: "They were every where all the time! No sitting around in the back like most airlines. Movies Hallie and many first run and Oscar nominated."
Pros: "The crackers design beside the meal and different colors of the sleepers."
Cons: "Ear phone is not so comfortable!"
Pros: "Polite friendly and attentive Staff. From checking in to inflight."
Cons: "No complaints! Not even one!"
Pros: "Great service."
Pros: "Excellent and original Japanese meals"
Cons: "Everything was great!"
Pros: "Quick boarding, great staff, and a smooth ride on 787 dreamliner."
Cons: "Entertainment system went down but the staff fixed it."
Cons: "I wasn't able to pre-select my seat."
Pros: "The legroom is comfortable for a tall person."
Pros: "Very nice airplane with new technology"
Pros: "Movie choices"
Cons: "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
Cons: "Airplan so old and ac not work super hot."
Pros: "All was efficient but no standout"
Cons: "Nothing was bad enough to mention this column"
Cons: "Leg room"
Cons: "Didn't get to go. Thanks for selling me worthless insurance."
Pros: "Curteous and pleasant."
Cons: "All packed the plane. Tight."
Pros: "cost performance"
Cons: "non-flat seat"
Pros: "Great staff and washlet toilets on board."
Cons: "I ended boarding last not one of the first as other airlines."
Pros: "Last minute accommodation for Muslim meal was awesome!"
Cons: "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
Cons: "being moved"
Pros: "Always on time!"
Cons: "Everything is perfect."
Pros: "The bathroom is super clean."
Cons: "Maybe you can make some alterations with your meal offerings."
Pros: "on time"
Cons: "We couldn't land in Narita due to bad weather, so we did emergency landing to Haneda to refuel and go back to Narita. But after we got off in Narita, the immigration is chaos. Nobody arranging it and people just going wild, nobody knows where the line should begin. We spent 2 hours plus in the imigration line. So from the scheduled time to arrive at Tokyo 5pm, we get to our Hotel at 2am. Good job Narita airport!"
Pros: "Foods are good, crews are good."
Pros: "The crew were cooperative and the supplies were good"
Cons: "The chairs were not comfortable and the toilets were so dirty"
Pros: "A sense of quiet efficiency. On time and courteous."
Cons: "Very slow boarding process in Itami"
Pros: "There was a huge check-in line but it went quickly because they had 8-10 ticket agents with luggage 'helpers' for the agents. Of course there was a problem with my reservation that they had never seen before which manifested itself by them not being able to print my boarding pass. They called Tokyo and were told that they had never seen my problem before either. Anyway, the ticketing supervisor stayed with me for 45 minutes until they could over come the problem. I would be a rich man if I had a nickel for every 'So-sorry' I got that day."
Cons: "Air temperature was super hot and uncomfortable."
Pros: "I was treated like an important customer. Many airlines do not do this."
Pros: "Just okay."
Cons: "Som studies need more experience to customers"
Cons: "Boarding was not done by numbers or range of numbers."
Pros: "Very comfortable with delicious meal!!"
Cons: "Add a low carb meal option"
Cons: "Five delays and three gate changes are not cool"
Cons: "Seat padding - seat was a bit firm"
Cons: "ANA changed my selected aisle seat to middle one without explanation. It never happens when I fly with United."
Cons: "Salad and fruit came Frozen"
Pros: "The time is on time ."
Pros: "The attendants are all courteous and respectful."
Cons: "late again and hot in the cabin. sat on the runway for a while again"
Pros: "more new movies will be better"
Pros: "ANA from Tokyo to Jakarta, ANA- Jakarta to Tokyo."
Pros: "Meals are excellent at Nippon, stewardesses so helpful and charming."
Pros: "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"
Cons: "Width of the seat for me was bit tight when in a flat bed position."
Cons: "Delayed 2 hours and people where freezing in terminal. They eventually brought blankets and snacks."
Pros: "Love everthing."
Cons: "Delay 4h+ while passangers stay inside aircraft. No firm information, information keep changing. Crazy!"
Pros: "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."
Pros: "Everything is perfect!"
Pros: "The large windows on the 787 are really a big plus for someone like me who likes to look out the window. To have the added ability to dim the window progressively is just too cool. Even if the sun is bright, you can still look out and enjoy the view. I love this feature of the 787 and am always a little disappointed when I'm back in any other aircraft."
Pros: "The big screen Tvs"
Pros: "The stewardesses were always smiling and very engaging!"
Pros: "Newplane, excerlent crews"
Cons: "Very nice services"
Pros: "Friendly and helpful stewardess"
Cons: "Seats could be more comfortable."
Pros: "The middle seats were seperated, so I had my own arm rests"
Pros: "highly efficient processes on ground (Narita airport), clean and enough space in airplane, exteremely supportive and polite staff"
Cons: "Not ok"
Cons: "Limited movie and news programs"
Pros: "Very nice and pleasant staff"
Pros: "Cabin comfort"
Cons: "Only two Hindi movie"
Cons: "can't think of any.!"
Pros: "Once again friendly and very helpful"
Pros: "staff was very nice and helpful"
Cons: "movies were not sp good"
Cons: "Headset wasn't working propperly."
Cons: "Long security lines"
Pros: "Staff pleasant"
Cons: "Entertainment could be improved"
Pros: "Great comfort."
Cons: "Limited entertainment compared to other airlines."
Pros: "Very comfortable and nice lighting. Not too bright"
Cons: "The overhead light is too far up and when I turn on the light it's lightning up more than just my seat. Other people beside me are sleeping and it's too bright to turn on the light."
Pros: "We were the first to be there in line in wheelchair yet we were the last to be assisted."
Pros: "Legroom and cabin ambience"
Cons: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Pros: "Good aircraft, good service, on time, eventless"
Cons: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Cons: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Cons: "2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing"
Cons: "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"
Cons: "Seat angle adjustment was not the most comfortable for sleeping."
Pros: "Seats are comfortable on Business Class. Service is good"
Cons: "Constant delays specially from CDG! Poor cabin service specially on this flight."
Pros: "Crew was attentive. Timings were spot on."
Cons: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
Pros: "Crew very professional"
Cons: "Boarding was a little confusing"
Cons: "We had a short delay"
Cons: "Really hard to get boarding passes online"
Pros: "Crew great."
Pros: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."
Pros: "Everything was great"
Cons: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
Pros: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Pros: "Intranet meant I could watch movies on my iPad"
Cons: "Seats are very uncomfortable"
Pros: "The crew was very gentile."
Cons: "No enterteinment on the plane."
Pros: "On time, staff was nice."
Cons: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Cons: "Engine noise in the cabin is loud."
Pros: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Cons: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"
Cons: "My luggage was lost in Paris. Now I need to wait still."
Pros: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Cons: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
Pros: "Everything was fine"
Pros: "Crew was very nice and the plane was clean and comfortable"
Cons: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Pros: "The cabin crew was very good!"
Cons: "The economy premium seats are very uncomfortable"
Cons: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"
Cons: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Pros: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Cons: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"
Cons: "Initially the flight from Lima was delayed for almost 1:30 and then we lost this connection then Airfrance rebooking to SAS they tell us to take all our luggage’s and check in again it’s was awful and really bad from then walk and spend time we suppose to be quite at home ... the worst was in SAS have ano system and for 1.5 kilos extras you might pay 33€ so after long day and wait, running everywhere with all my staff I see to eat a 11€ menu at the airport with not more explanation from Airfrance .. really bad and worst services.."
Pros: "The inflight service"
Cons: "The 3 hours delay"
Pros: "Todo muy bien Volvería a viajar con ellos."
Pros: "The food, the service and everything else is fine, quite good."
Cons: "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."
Pros: "It was Amazing staff helpfull and fresh.. love it"
Cons: "Flight of almost 3 hours was not entreteiment at all just magazines."
Pros: "It es a good flight back"
Cons: "Items missing on duty free purchases"
Pros: "Got pillow, blanket, headphone and eye cover"
Cons: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"
Cons: "My baggage was broken"
Cons: "There are always delays. Today it was that internet was down."
Cons: "only there were del;ay at JFK"
Pros: "Good service all around, personnel pleasant"
Cons: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
Pros: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Cons: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Pros: "Pretty decent"
Cons: "Not much"
Pros: "Crew was great."
Cons: "Food could be a bit better. White bread is unhealthy."
Cons: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."
Pros: "Good seat near the front."
Cons: "Delayed arrival by 30 minutes."
Cons: "Food and coffee were cold. Service on AF is getting worse."
Cons: "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."
Pros: "Everything great"
Cons: "More leg room"
Cons: "Stewardess forgot to give me my coffee"
Pros: "Great crew with positive attitude. Boarding was non chaotic and plane was clean and new."
Cons: "Food could be much better"
Pros: "The crew was good in first but ooor in baxk"
Cons: "More room for bags"
Pros: "Crew was nice but flight was delayed due to maintenance so I’m still stuck at the airport here and no vouchers for anything."
Cons: "Flight would’ve been on time"
Pros: "I hated the whole experience"
Cons: "I’ve never flown American Airlines and the flight was on time."
Pros: "This was Japan airline and the crew were very respectful and responsive and food was amazing"
Cons: "The entertainment selection could have been better"
Cons: "Seat comfort"
Pros: "Not happy having to spend the extra money to fly 1st class because the flight from Phoenix was so terrible."
Pros: "On time. Quick boarding."
Cons: "The delay out of Charlotte but the staff did a great job keeping us informed and boarding as quick as possible."
Pros: "Flight was delayed then cancelled. No explanation, apologies, or provision for accommodation was made or offered!"
Cons: "Cancelled flight"
Pros: "Was surprised at the selection of movies and music"
Cons: "Hard to be comfortable in economy, but it sufficed"
Pros: "Entertainment, seating room"
Pros: "Entertainment and crew"
Cons: "Not much room to move around for such a big trip"
Pros: "On-time arrival; competent crew"
Cons: "Nothing; the flight was OK."
Pros: "Amazing entertainment selection, comfortable."
Pros: "Comfortable and wide seats in coach - as wide as or wider than my usual airline. Flight attendants were friendly and helpful. I had bad experiences with American in the past, but this one was surprisingly pleasant."
Cons: "No free entertainment or meals."
Pros: "Good movies"
Cons: "not enough food"
Pros: "I am not comfortable flying so for me, flying makes me nervous"
Pros: "On time"
Cons: "Paid extra for seat and I don't see why. It wasn't any better than lower priced seats. American boarding process is unnecessarily complicated. Board from the back forward like Alaska does."
Pros: "The service was above and beyond expectations. Seats in economy are roomier than I'm used to. There was also many movies to choose from for in air entertainment. Food was delicious. Will fly Japan Airlines again in the future."
Cons: "I loved everything"
Pros: "Great food, professional conduct"
Cons: "Couldn't control window tint after we left California"
Cons: "one staff member was extremely rude when asked for another beverage."
Pros: "We were seated in economy but we had a pretty good flight. The only rough part was the fact that it was 10 hours of sitting, and that was due to the destination not AA's service. As someone who is used to United and Delta for flying, I felt that the service offered kinda rocked."
Pros: "Everyone was friendly"
Cons: "Very tight fit."
Pros: "Entertainment was great. I really liked the touch screens on the chairbacks. Food was fine for airplane food. It came more than I expected. Get sandwiches over the meals, they are better quality. A vegetarian guy had a hard time but the crew tried to help him out. Comfort was ok for a 13 hour trip. The chairs are not really the best and my back hurt after a while. Make sure you stretch! Crew was nice except for one lady. But she wasent rude just... non responsive. Other members were fantastic though. Boarding was very painless."
Cons: "There was a problem with the plane and we were stuck with very warm conditions for 2 hours and 40 minutes before we took flight."
Cons: "Switch our seats that we paid extra to reserve, was not a fan of this! Internet also didn't work after we paid for it. However they did make things right already."
Pros: "Everyone was so helpful. The flight was very quiet and peaceful."
Cons: "A lady in AA counter at AA DFW counter. She was rude and not helpful. at all."
Pros: "Great choices of entertainment that made the flight very enjoyable"
Pros: "Flight staff was friendly."
Cons: "Complainers. Shame on the parents who raised such pretentious a--holes."
Cons: "The sound did not work in my assigned seat. I could not watch any movies or partipate in any games."
Pros: "Crews are very friendly, thank you"
Pros: "Selection of movies was excellent. I requested vegetarian meals, which were good, although not filling. Thankfully the flight was not crowded and we were able to get a row to ourselves. Flight attendants were very nice. Appreciated the frequent beverage offerings to stay hydrated. Overall a good experience."
Cons: "Paid the extra for an aisle seat, which was irritating to have to do, but my husband has arthritic knees and needs to get up frequently to walk around to avoid pain,"
Cons: "Taking away headphones 40 mins prior to landing is ridiculous. AA needs to abandon Bose or figure out a better way."
Cons: "We ordered fruits meal but the crew didn't get the request. I have a confirmation email of the meal"
Pros: "no problems."
Pros: "The crew were friendly. We arrived ahead of schedule."
Pros: "Nice, comfortable planes."
Cons: "Food quality could be improved."
Cons: "In seat entertainment"
Pros: "Hot tea to warm me up. Friendly flight attendants"
Pros: "It was a new plane, with nice seats and a power outlet. What more could you ask for. Flight was on time"
Cons: "No wifi"
Pros: "The movie selection was very good."
Cons: "The seat was kind of tight."
Cons: "Didn't have a whole lot of movie options relative to other airlines Food was basic but ok Zone boarding was not a good idea"
Pros: "Love it"
Cons: "Nothing to report."
Pros: "I liked the selection of movies and entertainment. I had brought a book, podcasts, and games, but I ended up just watching movies."
Cons: "The seats recline so far that the headrest screen ended up way too close to comfortably watch movies or effectively use the tray. The people in front of my wife and I kept their seats fully reclined, even during the meals, and it was very uncomfortable. One of the meals had a pepper sauce that had such a strong smell that I was nauseous until the end of the flight. While the chicken meal I ate was fine, there wasn't much chicken at all."
Pros: "Food was pretty good."
Cons: "Taller so hard to get comfortable."
Pros: "Friendly crew"
Cons: "Cramped seats"
Pros: "The crew was very attentive, always offering water and anything else we needed. The captain was very good about warning us about turbulence. Boarding the plane was quick and efficient."
Cons: "I felt the aircraft could have been cleaned more thoroughly. It's disheartening when your seat/area isn't clean and you're stuck there for 13 hours."
Pros: "The Dreamliner was the latest version. Wonderful staff and Toronto is a great airport"
Pros: "The attendants were friendly. The air conditioning was on point. Good music. I listened to the new slowdive for the whole flight."
Cons: "There wasn't anything I remember not liking. It was great."
Pros: "Friendly staff, decent food"
Cons: "Premium Economy seats didn't have leg rests"
Pros: "Brand new aircraft"
Cons: "Not gourmet not even fast food. A lot of area for improvement."
Pros: "I had room!"
Pros: "Nice plane, solid food."
Cons: "Waaaay too hot."
Cons: "While booking the tickets I was told that my luggage will be checked in till my final destination but I had to collect them at Narita airport. I had to cancel my plans of sight seeing at Tokyo downtown due to this."
Pros: "Crew was great"
Cons: "Seats were to close together"
Pros: "I was concerned the length of travel. The flight and staff were very enjoyable. The meals were tasty. Will definitely book again."
Cons: "Food was terrible Flight was not full and I tried to get bettuer seating but I was told there is none available. Then after boarding they had someone else with the same seat number. Very strange"
Pros: "The flight attendants were very professional and accommodating."
Cons: "Our flight was delayed 2 1/2 hours at Narita and then again in Toronto for another 2 hours. Plus my family and I were tired from the 11 1/2 hour flight and when we get to check in the attendants were very rude, almost like it was a bother to them when we asked for help, it was probably because I interrupted their conversation. Every airports kiosks are different and that was our first time going through there so we just wanted to make sure that we did it right. Then when we get to the gate where we're suppose to leave out from, I asl the attendant there who I can talk to about forgotten bag on board. She then goes to tell me that I need to call the 800 #, Abd I said but I'm here at the airport can't they just bring it to this gate and she then got an attitude and said that they couldn't do that and I would just have to go to the lost and found which was downstairs. I was on the line with lost and found before I went to ask her any questions, and I mentioned to her that I had been on hold for 30 minutes, and she said they weren't going to answer. So I then asked hire am I suppose to get my bag then? She repeated about calling the 800 #, and at this time a lady runs up the counter thinking that she missed her flight. She shows the attendant her phone and is hysterical thinking that she missed her flight and the flight attendant told her just go sit down it's not here yet you didn't miss it. The customer then starts yelling in another language and the flight attendant just tells your just go sit down calm down and go sit down. She's doing all of this while I'm standing there she pulls out her phone and then told her co-worker I should put her on YouTube the way they do us. All the while I'm standing there because I still have more questions and she just ignored me like I wasn't even standing there. I more than likely will never fly this airline again, I'm paying for their services and to get treated like this, no thanks!!"
Pros: "On time departure Food was good"
Cons: "Flight attendant should be friendlier"
Pros: "The people at Air Canada were friendly and clear with what was going on."
Cons: "Flight was delayed even though the plane was at the gate."
Pros: "The seats were unbelievably squishy. And the crew was quite rough."
Pros: "On time"
Cons: "Food not so good and far in between"
Pros: "the crew was super nice. very friendly and caring. the entertainment was perfect. boarding was easy and timely."
Cons: "the seats offer little to no lumbar support. this was midigated a little with the pillow and blanket, it didnt really do much. for someone who has lower back issues, this was a big problem, a reason i am dreading my flight home. on top of that, it was my first time flying internationally, so i had no clue i had to hunt down my flight via flight time board."
Pros: "Boarding was on time. Comfortable sheet."
Cons: "Food was horrible, and table was dirty and looked like it wasn't cleaned. Poor music and movie selection."
Pros: "I liked that I was switched to Japan airlines. Things went smoother from there"
Cons: "Didn't get to fly the day I was supposed to"
Pros: "Seat number was displayed on the monitor of the sheet."
Cons: "Japanese movies, TV was small."
Pros: "Great airplane service, people and amenities"
Pros: "Food and crew were awesome, very attentive to details."
Cons: "Got delayed for almost two hours so rush hour in Japan was my welcome party and it was horrible, when you are on a tight schedule two hours is two much, lost my flight connection to Hiroshima, had to go on bullet train which added 4 more hours instead of 1:25 on a plane."
Cons: "Missed it due to our first flight being delayed- ended up with ANA air. SCORE!"
Pros: "We got there safe."
Cons: "Got to airport in morning only to find out flight delayed 3.5 hours. No prior notification so instead of waiting in my comfortable home I got to wait at airport. Check in lady was a witch - sorry I made you do your job. Bounced my luggage for being 3 lbs over. Lame excuse of plane mechanical problems for delay. My girlfriend flew same flight 10 days earlier and had same thing happen. If Air Canada has that many mechanical issues I'm not feeling warm and fuzzy about them."
Cons: "Plane was broken. Air condition did not worked. Flight was 2.5 hours late. Missed our connection to Budapest."
Pros: "I had never flown before the day I flew with Air Canada, and the flight I had with them was an international flight to boot- about 13 hours. I was very comfortable in my seat, and caught a fair amount of sleep on the plane. The food was pretty good for "airplane food" reputation, and Air Canada's in flight entertainment is abundant."
Cons: "Without notice, flight was delayed more than 3 hours."
Pros: "It was excellent!"
Pros: "Everyone was super polite"
Pros: "The entertainment options were decent. Food wasn't bad. The crew courteous and helpful."
Cons: "The booking and ticketing department for Air Canada messed up quite a bit with our trip overall. It wasn't just one narrow event: even after the delayed flight, and 6 hour phone call to get rebooked, we had to use international roaming charges at the Shanghai airport to call and get them to correct an error they made with our flight out of Shanghai. The flights themselves were alright, but I want to use every opportunity I have to complain about the booking and customer service process."
Cons: "Not a single flight during my entire trip, including flying back home, departed on time."
Pros: "Dreamliner was airy and pleasant. Large screens. Electric outlets"
Cons: "Need more E books and audio podcasts."
Pros: "Decent movie and game selections."
Cons: "The flight attendants seemed unhappy, sassy and got frustrated easily."
Cons: "Flight delayed. Attendant told us to come back tomorrow and we could get on the same flights just a day later. Really?? not that stupid. Had problems getting a room overnight - management said we weren't in the system. Gentleman at air canada desk very rude - even told his partner in front of us he couldn't stand this part of his job."
Pros: "Not much. Maybe the boarding is not bad and the flight is on time"
Cons: "The crew is rude and unprofessional. Really low efficient and the seats are uncomfortable. Too tide for a 14 hours flight"
Cons: "They stole some of my property of my checked bag. Bunch of thieves. Arrogant people like Sue from Vancouver. She is also nasty ugly."
Pros: "As a 6'5" guy, I was worried about spending ten hours on a plane. Air Canada made the flight enjoyable with comfortable seats (even in the economy class) and high quality flight attendants."
Pros: "It was better fright than expected. We didn't enough time to enjoy Canada airport . We made a onetime fright but took long wait at customs."
Cons: "once again quantity and quality of food was below that provided by the five other international carriers I have used in the recent past"
Pros: "It was okay."
Cons: "We were delayed by an hour due to a fuel issue. The food was horrible. I will never fly Air Canada again."
Cons: "Once my flight was delayed, it caused much confusion, missed connections, and rerouting"
Cons: "Over 1 hour waiting on phone and disconnected. Terrible. Check-in people didn't even say one single word of apology. they suggested call Air Canada."
Pros: "Movie selection was awesome, got to see Spectre"
Airlines flying from Pennsylvania to Tokyo Narita Airport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Tokyo Narita Airport
Masks required on board, masks provided on flights from Pennsylvania to Tokyo Narita Airport
Social distancing seating
Middle seats unavailable to book on flights from Pennsylvania to Tokyo Narita Airport
Testing for antibodies, testing for symptoms for flights from Pennsylvania to Tokyo Narita Airport
Waiving of change fees. Search flexible flights from Pennsylvania to Tokyo Narita Airport