Pros: "Some of the crew was decent others seemed annoyed they were doing their job."
Cons: "Some of the crew was decent others seemed annoyed they were doing their job. Two of the employees serving the cabin could use an attitude adjustment. The crew was late in getting food out but for a four hour flight there is no value in flying anymore. Airlines are just trying to rake in as much money as possible. When are they going to be responsible for everyone getting sick like cruise ships are? They should hand out masks and sanitizer because airlines are one of the dirtiest public spaces that there is! Show up late and barely clean the plane between its third or fourth leg of the day."
Pros: "Friendly crew. Roomy Sears."
Cons: "WiFi did not work, no food offerings (even for purchase) on a 6+hr flight, and there were no headphones to watch movies."
Pros: "The crew were great. The seat could always be bit more comfortable."
Cons: "Examine the seats in the cabin it seems to be loose from the mounting to the floor."
Pros: "crew was great."
Cons: "flight was 3 hours late with lame excuse. tray tables disgusting. felt unclean. cookies tasted gross. pa system not working. live flight not working either"
Cons: "Not only was our flight delayed two + hours because the crew was delayed (which happens), but then when we landed at midnight, there wasn't a gate open for us. We had to wait another 30 minutes just for a gate. What gives, JetBlue? Did you forget we were coming?"
Pros: "flights on the DCA-BOS route are the 2x2 planes, so no bad seats. Seats are also nice amount of space compared to some airlines."
Cons: "Not really the airline's fault, but there was bad weather on our route so we sat on the plane for 3 hours before we even took off. So for a 1.5 hr flight we were on the plane for 5+ hours."
Cons: "Food and entertainment were Not Applicable."
Cons: "Flight left 54 minutes late."
Pros: "Everyone was boarded early so we departed early. Quick flight with pleasant flight attendants and nice snacks."
Cons: "The desk agent in Boston could be a little more pleasant."
Cons: "Delayed. Ground crew was rude. Pilot wasn’t good. Landing was rough and ears hurt."
Pros: "The service and the food"
Pros: "crew member good."
Cons: "delay delay delay"
Cons: "The flight was bumpy but I think the pilot did all he could"
Pros: "Crew was accommodating and friendly-as I would expect."
Cons: "Service above and beyond the expected."
Cons: "No three hour delay on the flight world have been better"
Pros: "Fast boarding, kind crew, smooth takeoff and landing."
Cons: "Loved the leg room but the seat cushions are not that comfortable."
Pros: "A lot"
Cons: "a little comfy seats"
Cons: "Best flight, best service"
Pros: "Plane was clean and on time"
Cons: "Better snacks"
Pros: "Crew was beautiful"
Pros: "Our flight was delayed due to weather. Every effort was made and ultimately the wait was minimal as compared to the original estimate. The attendant at gate 4e was so courteous and kept us constantly informed. Staff are always courteous, friendly and work very hard to help. Jet Blue is definitely my preference when flying."
Pros: "Flight on time, smooth birding/disembarkment"
Cons: "I boarded the flight with a carry-on and one personal item. As usual I personally place the carry-on in an overhead bin. After the flight landed and I went to retrieve my carry-on, it was gone! The flight was full, so I checked with the flight attendants if my bag somehow got gate-checked or it was moved. They didn't know and they said maybe it went into the checked bags. So I wait at the baggage claim and out comes my carry on bag without any tags. Strange! My carry on didn't have anything valuable, but a bit of communication or some form of record would have made this odd incident a little less nerve-wracking. 1. Please communicate with the passenger if their bags get transferred to the checked bags 2. Please communicate with the crew which bags get moved from the cabin to the checked luggage 3. Please label the bags if they get moved around--there was no gate-checked tags or any stickers to communicate with the checked luggage folks."
Pros: "Resolved promptly"
Cons: "Asked for water but was forgotten a couple times"
Pros: "Arrived early."
Pros: "Crew efficient, polite, & communicative. Array of tv channels allowed me to watch football while our departure was delayed."
Cons: "Mechanical problems delayed our departure."
Pros: "Boarded early, plenty of leg room, delicious in-flight free beverages & snacks, arrived at DCA 27 min early. My wife had a panic attack and the two stewardesses took great care of her and calmed her down. Despite my wife's condition, the stewardesses took great care of the rest of the passengers, too. We've flown JetBlue to Puerto Rico and loved the service. My adult son is a fan of JetBlue."
Pros: "The fly-fi worked very well."
Cons: "The "tv" didn't work - One of the things I like about Jet Blue"
Cons: "It was great. I slept and did not partake in any hospitality."
Pros: "Flight delayed. Other than that everything was good, friendly crew, TV program on board, drinks and snacks, plus a carry-on item allowed, will use JetBlue more in the future ."
Pros: "Loved the live TV and spacious room between seats."
Cons: "I didn’t like the weather delay but that’s not JetBlue’s fault."
Cons: "The plane was miserably cold, with tempuratures dipping well into the 50s on the aircraft. I was shivering and sneezing the entire time, guests in the row in front of my had their leather jackets over their faces. Air was pummeling me in the window seat. It was the most miserable 2 hours on a plane I have ever experienced, and I have been on thousands. I would highly reconsider the tempuratures on the plane seeing as that this could severely sicken children and elderly. I have never experienced this before."
Pros: "The app on my phone allowed me to do nearly everything but place my luggage in the back"
Pros: "Usual great Jet Blue experience."
Cons: "Crew took too long before they told us reason for delay of flight from DCA to CHS"
Pros: "Everyone was great, and the communication through the weather delay was excellent."
Cons: "The entertainment: headphone jack was tricky to connect and (due to the weather) the stations didn't work."
Pros: "Left on time, arrived early. No disruptions. Nothing else to say' all good."
Cons: "I got a kind late notice about flight delayed when already was on my way to airport in a cab So we wait 4 hours at airport very disappointed"
Pros: "Slight delay getting out of Boston, but we had received an email that there are runway repairs. Flight was smooth with pleasant service."
Pros: "Plane on time - snacks were fine"
Cons: "Entertainment system didn't work"
Pros: "The service and timeliness was excellent"
Cons: "The machines to print the luggage tags were not working so we had to stand in a long line - after I had checked in and paid the fees the night before to avoid that."
Cons: "Baggage was 25 dollars but airline checking same size bags for free at the gate?????"
Pros: "Left on time and arrived early both ways."
Pros: "The departure and arrival times were met. The crew was professional and corteous."
Cons: "There is no WiFi, directTV on the flight. There is “no satellite coverage “ during the flight. Even though it’s sate and it comes from space, there’s no coverage. Come on, there has to be a copyright issue or something."
Pros: "I bought a ticket for my 85-year old Mom to fly from Puerto Rico to Washington, DC, where I'm stationed, and from Curbside to Curbside, she told me your people and your service were all SUPERB! Thank you for making my Mom feel comfortable and safe during such a traumatic time. You have a customer for life!"
Pros: "I checked my carry-on bag. The crew let us know that the best view in DC would be on the left side, so we switched seats so that the children could see from that side."
Cons: "Lack of leg room."
Cons: "Clean flight. Easy"
Pros: "Fast flight"
Cons: "Seats were uncomfortable no earphones"
Pros: "I was traveling from Charelston to DC the weekend before Irma hit with a return flight Sunday. The counter agent was great at finding a return flight change no problem. No fee. Off I went, and off Irma went, I had to change my return travel plans and unfortunatelyJetblue didn't have s direct flight to my new destination, the counter agent in DC went thru possible options and worked with main ticketing to refund my flight for future use, noting it saved me money to rebook online at a cheaper fare, what airline does that theses days. Very pleased and grateful Jetblue made my travel during a tense weather weekend the least of my worries, they were Rock Stars!"
Cons: "Due to hurricane Irma, people are flooding out of Florida like rats on a sinking ship. So, the security checkpoint is an absolute mess. Meanwhile, the trains at MCO are malfunctioning badly as they chaotically try to replace them. The boarding agent acknowledged these issues as she explained to me and 5 other people that we couldn't get on the plane that wasn't scheduled to leave for 12 more minutes. Finally, thank God, a supervisor arrived and called the captain of the plane who subsequently let us board. Completely unnecessary situation. Very disappointed."
Recovery is taking its toll, The Delta employees are burdened with the covid restrictions costing then undue time to make sure they are complaint and its hard to do. Federal law mandating restrictions above local law is ridiculous. I did like the new boarding back to front, been wondering a long time when airlines would figure that out, but drop all the categories for pre-boadrings, only have one: Special needs, Military and 1st class, one call then back to front, half the plane was onboard before it got efficient.
Pros: "Crew was nice and friendly"
Cons: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Cons: "I had a flight with a connection starting at 6 PM on a Monday. At 5 AM the day of the flight I received notification that the first flight would be delayed, making connection impossible, I was prompted to select another flight to arrive to my destination. I chose a flight with a connection staring at 7 PM. Upon getting on the first flight we began to prepare for takeoff. After about 30 minutes the pilot notified us that we would be delayed 40 minutes because we had nowhere to land at my connection airport. I realized at that point that I would possibly miss my connection, which was scheduled at 10:20 PM. However, I did arrive at the connection airport around 9:40 PM which would have given just enough time to arrive at the connection gate. Unfortunately, upon arrival to the connection airport the pilot informed us that we would have no gate to de-board the plane. The pilot stated that all connections "were aware of our delay" and gave us the gates for each connection. I got off the plane at 10:15 PM and ran to my connection gate arriving exactly at 10:20. The gate attendants informed me that my flight had left, my bags were on the way to my destination city and that I would need to spend the night in the connection city. The attendants, appeared disinterested and impolite but upon prompting provided us with a hotel voucher for the night. The next day we arrived at the airport 2 hours before boarding and waited at the gate. When it was near the time for departure we were informed that the plane had been downgraded and requests were made for some to give up their seats for a later flight or check carryon bags to make room for other passengers. While some lined up to give up their seats and bags, those who chose to remain on the original flight were forced to wait before boarding the plane. We were then told that we would have to wait until the pilot and crew arrived before boarding. Scheduled departure time was 5:46 PM but the time got pushed back until we boarded around 6:30, departure was rescheduled to 6:50 PM. We boarded the plane and waited for departure but a few minutes later the pilot informed us that "he just got here" and that there were mechanical problems that would cause further delay. After an hour we were informed that the plane was not able to fly and instructed to go to another gate for another plane. Departure time got rescheduled to 8:30 PM. The plane departed after 9 PM and arrived at 10:30 PM for a 5:46 PM scheduled departure."
Cons: "we boarded on time and were on tarmac for over an hour and a half with no explanation, no beverages."
Pros: "Crew ok ... not engaging"
Pros: "There was an incredibly large passenger next to me and I was essentially afforded only a quarter of my seat. It is not really fair for anyone to have to sit next to someone taking up twice their seat."
Cons: "The DCA airport was having some problem. 1.5 hours late. Not very good."
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews."
Cons: "Good stuff."
Pros: "No delays. Easy boarding."
Pros: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."
Cons: "Flight was delayed by an hour. No explanation given"
Cons: "It took longer to get from nyc to dc that it did Venice to NYC. Horrible....got home at 2am"
Pros: "On time boarding. Good entertainment options, friendly staff"
Pros: "Crew was good"
Cons: "No idea why there was over a two hour delay."
Pros: "We were able to fly standby on our original 2:30p flight but had to return to DCA for checked baggages later that day"
Cons: "Connecting flight from JFK to DCA was moved from approx 2:30p to nearly 8p, making our layover 7+ hours, as opposed to 1-2 hours. No reason for this change was provided. Delta crew member in JFK was rude and unhelpful. The second agent (who ultimately booked our standby tickets for our original connecting flight) was more pleasant."
Pros: "The crew onboard was very good."
Cons: "My 4 year old daughter and I were not seated together and I was told that a 4year old could not sit alone yet Delta refused to move anyone. Instead I had to get on board and beg someone to please wait h seats with us."
Pros: "The service, free entertainment."
Pros: "Early boarding for Seniors"
Cons: "Limited food"
Cons: "They were short 1 flight attendant, delayed us for 3 hours"
Pros: "The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations"
Cons: "Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it."
Pros: "Boarding was easy. Checking in was easy, the overall flight was quiet and quick and on time"
Cons: "Nothing to report here"
Pros: "Great crew"
Cons: "AC was not working properly and it was very hot and miserable trip"
Pros: "Arrived safely"
Cons: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Pros: "Thanks to Angel in the ATL airport who helped ensure I had a more comfortable flight. He was very kind and I appreciated his help."
Pros: "The flight attendant, Winsom, was fantastic."
Pros: "The seats."
Cons: "In typical Delta fashion they boarded, deplane, board it again and then beat the plane. Blamed it on weather even though a full maintenance crew was beneath the plane in the entire time and, for the coup de gras moved a new flight an hour later 30 gate down. Classic Delta hopefully they'll be out of business in a year"
Cons: "Disgusting smell to urine and else. It was a two-hour bad experience"
Pros: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"
Pros: "Friendly service"
Cons: "The booking was done through vayama and the confirmation numbers didn't match with delta's. It was confusing. I had to talk to a delta rep and give her the eticket # and at that point, she gave me a new confirmation #, that I was able to use to check in with on delta"
Pros: "The movie availability was very much appreciated."
Cons: "Although my TSA Pre check number was on my flight coming into Atlanta, it wss not on my fight leaving Atlanta. That caused me to arrive at my gate 5 mins before boarding time and prevented me from having time to eat breakfast before my flight."
Pros: "The free TV was nice."
Cons: "A tiny bag of pretzels is a stingy snack. Aeromexico gave us a croissant with two pieces of cheese,applesauce and a square of chocolate."
Pros: "Service of all the flight staff, smooth flight, and early arrival. Staff was very courteous and helpful"
Cons: "Nothing really. It was an uneventful flight with good service"
Cons: "The plane was late to JFK and then we had to wait for them to deboard and prepare for us to get one. Now we are in DCA and we can’t even get to our gate for another 10 mins"
Pros: "Allowed Pre boarding of infant (which American no longer does), complimentary food, entertainment on domestic flight, and friendly staff. Delta is upping the game!"
Cons: "Flight was late by almost 2 hours!!!"
Pros: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Cons: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."
Pros: "left on time - landed early. Gate checked my luggage for me."
Pros: "Friendly crew"
Cons: "The cost of the ticket"
Cons: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."
Pros: "Nothing about it was good. They made us Americans feel so unwanted."
Cons: "The staff was rude"
Cons: "Cancelled my flight then re-booked me for the next day; was able to then find a flight same day but 7 hours later. That then was delayed another 4 hours and I had to buy a rental car to drive home instead. Thus far they have been unresponsive in getting me a refund for my travel. Don't fly Delta."
Pros: "I was delayed coming from an international flight and was so thankful for the help from delta at the counter and at the gate. I did lose my bag but that was my fault in the confusion of jfk. I got my bag in 2 days."
Cons: "When i got my bag back the handle wouldn't go down fully. Baggage handlers must've mishandled it and bent something."
Pros: "On time...great service!"
Cons: "Seats were a bit narrow."
Pros: "delayed. equipment failure."
Pros: "The prompt transfer"
Cons: "My one piece of hard shell luggage has a special, difficult way of latching. As long as nobody opens it, it stays fine for shipping. The problem is your greedy Chinese luggage handling thieves who work for your airlines in Chinese airports. Whenever they can steal from luggage, they always try to steal from passengers, particularly American. I have had multiple experiences with theft from Chinese airports. I have been to China and back to the USA five times. Many times, items have disappeared from my suitcases in Chinese airports. That is why I decided not to move to China to live but instead move to Indonesia. However, if I fly any plane that transfers my luggage in China, I can usually expect to have my luggage robbed. Although this time, nothing was missing from my luggage, that fact that your people had to wrap my suitcase in plastic (because they did not know the secret for relatching it) and resend it a day later, that is proof that one of your airport personnel opened it to see what he could steal and then got caught because he could not close it again. I am really really really tired of you Chinese thieves. I blame all of you because you are all a product of Mao Tse Tung’s godless atheistic evil society. The Chinese have proven to me again and again that they cannot be trusted. A Kong Chinese official even stole my Ohio driver’s license when I transferred through that airport on a previous trip to Jakarta. I understand your problem. If you fire all dishonest luggage department workers, you will not have any workers remaining. That is why you will always rank as a third world backward primitive society even though you buy expensive airplanes that you don’t build and dress your people up like professionals which they aren’t. AS LONG AS Chinese airport luggage people are dishonest and cannot be trusted, your entire airline is a failure. That is not prejudice against Chinese people. I know some honest good ones. They are all Christians, the kind of good people the corrupt Chinese government hates. An atheistic country is an evil country. Do not expect to be respected by honest people. You people clearly do not deserve it. You are still in the stone age when it comes to professionalism which requires total honesty, a quality which your luggage handlers consider to be dispensable. Such cave men they are!"
Pros: "plane left on time"
Cons: "seats were too close, luggage was delayed,"
Cons: "The stewards crew was very very very rude. The airplane looked like its going to come apart any minute. We could actually see rust in the wings of the airplane. I think the plane should be retired, for the sake of the flyers!!!!"
Cons: "Everything was good"
Pros: "The Consistency!"
Cons: "Location of the gates in Charlotte are always so far away from one another!"
Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"
Cons: "30 min to de-ice an E170? Why?"
Pros: "Awesome Customer Service"
Pros: "Flight was short."
Cons: "Everything else"
Cons: "Not being delayed for 6 hours would’ve been better."
Cons: "Weather delay 5 hours"
Cons: "AA provided me NO assistance when my flight was cancelled and I had to make arrangements on my own, which caused me to incur in extra expending."
Pros: "Seats were not too cramped."
Cons: "Wifi that actually worked."
Pros: "I hated the whole experience"
Cons: "I’ve never flown American Airlines and the flight was on time."
Cons: "O prematurely had to check my carry on when there was room to bring it on board with me"
Pros: "Free movies on the included display and electric outlets are top notch."
Cons: "I wish they would offer food service more in the middle as we just ate before boarding."
Pros: "All the crew were pleasant"
Cons: "There was a delay but we weren’t well informed"
Cons: "Better seat cushions! There is not much padding & the seats get really hard."
Cons: "The plane was so hot temperature wise. I was literally sweating in a T-shirt"
Pros: "Their CRJ was very comfortable. More comfortable and modern than what I’ve seen on a lot of Skywest/delta connection flights. Crew was great"
Cons: "I'm a tall person and there wasn't an option to get a seat with any extra leg room. Additionally, the gate staff were not helpful or informative about the flight and rushed when it was time to board."
Pros: "The free entertainment."
Cons: "Everything was great."
Pros: "On-time arrival; competent crew"
Cons: "Nothing; the flight was OK."
Pros: "The flight to Washington was fine. It was the flight back that I have issues with."
Cons: "My issue with flying back American is that...I didn't. They boarded us on the plane, moved down the tarmac, and then checked to see that we had a brake problem. They took our plane out of service (which I get, I would want brakes before takeoff), but then they never updated us on our status, until I physically went to the counter to ask an hour later. This is when they informed me that the flight was cancelled and we were rebooked on the 9pm flight (Mind you, this is 12:30p and I have a 2 year old with me). Luckily, I was able to book JetBlue and get home earlier (8:00pm)"
Cons: "Very inefficient that all bags had to be checked on the jet way and then picked up on the jet way. The picking up on the jet way turned into a cluster F."
Pros: "Nice modern plane. Even though the flight was delayed, we ended up boarding earlier than expected and arrived pretty close to our original expected arrival time."
Cons: "The crew was nice and everything, but they weren't very good at making announcements on the loudspeaker. You could tell they didn't really know what they were saying or haven't practiced. One lady was trying to make a sales pitch for a new master card and you could tell she was reading and there were long pauses. My sense is that when using the loudspeaker to talk to the entire flight, one should be practiced and know what they're saying and communicate quickly and efficiently. Don't mean to be critical, but it's something that I noticed that could be improved."
Pros: "Boarded and took off on time; great crew"
Cons: "Waiting 30 minutes to get off the plane because they couldn't use the gate assigned to them."
Pros: "Shabby Cramped"
Cons: "Cramped Uncomfortable"
Cons: "Flight was delayed for hours- weather related, but at other destinations- so this flight had to wait to be rescheduled. Also they weren't able to give any idea when the flight would be boarding- they just kept sending text alerts that it was delayed another half hour and no updates were listed on the screens. When the flight finally left, after I had been waiting for over 5 hours, we were told that they would be flying low, so there would be no beverage service. It would be nice in these situations to simply have bottled water to pass out quickly, or make the announcement prior to boarding so people would be able to bring their own beverages."
Cons: "The flight was cancelled. I didn't receive a refund or free hotel accommodations. I've been on flights in Africa where free hotel accommodations were standard for a layover over 3 hours. A little embarrassing that an airline in America can't afford a hotel for people stranded in a city overnight."
Pros: "it was ok"
Cons: "I paid extra for a window seat but had to sit in different spot. Set in isle seat"
Pros: "Crew was good."
Cons: "Boarding is terrible at DCA for commuter flights. You get on a bus packed in like sardines and the stand there for 15 minutes."
Cons: "ATC delay on take off and then a 10 min wait for a gate a DCA. Just disappointing in adding delays."
Pros: "The quick boarding and kind flight attendants"
Cons: "Seat wouldn't recline. Somewhat nauseous smell at first."
Pros: "Bought a ticket from Alaska Air, but got farmed out to American, If I wanted to fly in American, I would have bought a ticket from them. This also made checking in a lot more confusing..."
Pros: "Great crew!"
Cons: "Pilot did a great job getting here, but gate was blocked by a fuel truck and sat on the tarmac for an extra 20 minutes! Pilot has now asked for a tug to pull us in."
Pros: "I was not able to seat with my son, I was not very happy about it."
Pros: "Excellent aircraft. EJR190. Not big but very comfortable aircraft. AA has decided to give actual leg room. Nice experience even in the back of the aircraft."
Cons: "AA needs to work on boarding logistics at LaGuardia. It's confusing to have to shuttle across the tarmac to another terminal. If the flight times had been closer I would not have arrived in time to board."
Cons: "They could've fed us or least gave us more drinks when we were rerouted and stick in the Norfolk airport for hours."
Cons: "My flight was overbooked. I almost didn't make it home."
Pros: "Because our plane sat on the tar mat in both White Plains and D.C. for over 40 minutes after an hour delay, we missed our connection to Knoxville. AA refused to offer any assistance with a hotel or rental car and literally ran through their script versus showing any empathy. Terrible experience and will never fly AA again."
Cons: "Because our plane sat on the tar mat in both White Plains and D.C. for over 40 minutes after an hour delay, we missed our connection to Knoxville. AA refused to offer any assistance with a hotel or rental car and literally ran through their script versus showing any empathy. Terrible experience and will never fly AA again"
Pros: "The crew was good."
Cons: "Washington airport grounded our flight for no apparent reason while we were on the runway in Indy about to take off, then didn't tell us when we could expect the delay to end."
Cons: "Worse customer service ever inside and outside the plane. Try he daughter was traveling with a 3 year old and they didn't want to change their seats together are u kidding me my daughter had to be asking in the plane but they did it for other people."
Pros: "Landed safely."
Cons: "100 degree plans before taking off for mechanical reasons. Upon arrival it looked like a refugee camp in baggage claim area. A bunch of bags unclaimed scattered about. The screen said carousel 12 and confirmed it with local reps and then after waiting for a while some passenger says "if you're coming from Charlotte the bags are at 11, that's where I found mine". The miracle of flight is a miracle. I rarely complain but more often than not when flying domestically I realize how stretched the airlines are."
Pros: "The crew went out of their way to see that I was seated easily before the crowd came on board."
Cons: "The cookies are ok but not very refreshing. I prefer Pepsi to Coke. Being in a wheel chair, I didn't have the option to stop at a food place to get something to eat before boarding. It was so extremely cold in the cabin."
Pros: "Quick flight"
Cons: "Never given complimentary beverage"
Cons: "There should have been food for purchase."
Cons: "Able to choose own seats"
Pros: "The crew was very good and the seats were also fine"
Pros: "Delayed but we arrived almost on time"
Cons: "Terrible that United charges for Carry on bags!!! Most airlines don’t do that but this is almost getting like flying in other low cost airlines. The price was not super competitive and on top they give you mediocre Seats, they split your family members just to push you to pay for the upgrades."
Cons: "Everything was excellent. I got upgraded to first class, the flight arrived early and I was on the left side of the aircraft so I had an excellent view of DC as we came in for a landing."
Pros: "The seat was very comfortable"
Cons: "Wasn't expecting to have to run all the entertainment through my mobile device. I'd that's what you're gonna do, we're should get free wi-fi"
Cons: "Late flight No room for bags for Group 2 in bulkhead row"
Pros: "I liked the staff at united in Pittsburgh who helped solve the real mess with my reservation"
Cons: "I did not like having my flight to Düsseldorf changed to flight to Frankfurt without being told of the change. That flight was late so I missed my connection to GVA- Frankfurt is a dreadful airport"
Cons: "Seats are not very comfortable. Food selection is not very good.."
Cons: "THere was no entertainment"
Pros: "We flew for only 45 minutes on a flight that had been scheduled for 1.3 hours."
Cons: "The long delay seemed strange, as the plane had arrived from Costa Rica. Why would an airline schedule the same plane for an international flight and then a short hop from Newark to DC without adequate time in between? The departure gate at Newark was absolute chaos! Announcements were overlapping and not understandable. There was inadequate seating."
Cons: "There was a gate change and I did not receive notification. There was no email, text or app change nor was it announced over the loud speaker. I had to get a hotel for the night and I'm flying standby in the morning."
Cons: "I don't have a problem with a flight being delayed for any reason. That is simply one of the hazards of flying. However, the PIT->ORD flight was delayed multiple times for unknown reasons. If the airline would have given a realistic timetable, customers could have managed their time much easier. Instead, United Airlines kept delaying takeoff for 15-20 minutes, multiple times. When they finally get the customers into the boarding process, they act like they're doing you a favor. Poorly managed, customers manipulated."
Pros: "Seemed like an older jet, so the seats felt larger and more comfortable than most newer aircraft these days. I was surprised they could land a 757 at DCA, but we did!"
Pros: "Got home earlier than planned because I was able to get on an earlier flight."
Cons: "Bag didn't arrive on my flight"
Pros: "Flight was on time."
Cons: "Seats are uncomfortable and cramped."
Pros: "I got to my destination."
Cons: "Here is no entertainment. The snacks are minuscule and pretty boring. And we sat on the tarmac at both Houston and DCA for a long time."
Cons: "Stuck in last row by bathroom no head or leg room. Had picked seats on exit roe and agent moved us without asking. Weather delayed flt 3x ! Very turbulent and choppy, crew was great handled it like pros even when same person threw up repeatedly on the plane, and people kept getting up when told not too."
Pros: "It was perfect flight by all means"
Cons: "This was horrible. There was a delay and there was no announcement in the terminal. If I had not been checking my email I would have had no idea. I kept getting emails from UA with different times and they were all wrong."
Pros: "Punctual departure, arrival ahead of schedule"
Cons: "The man in front of me thought it was obvious that he should enjoy 130% space, leaving me with 70%. I couldn't even read my magazine. I've paid full price for my seat. Slow service. Half an hour wait for baggage claim."
Pros: "It was a quick flight. The flight attendant was friendly."
Cons: "Crew did not communicate well with ground crew on maintenance issue, causing us to sit on plane for 2:20 hours."
Cons: "Terrible delays and little to no communication."
Pros: "Standard 2 hour flight. Efficient with no frills."
Cons: "Standard 2 hour flight. Efficient with no frills."
Cons: "Delays sand discomfort!"
Cons: "My father is 89 and our whole family went to see him off. My husband, 3 children and myself. When I went to the ticket gate to check him in, the ladies did not issue a family pass to us. They said only 1 member of our family can go with him to wheel him to the gate. So my husband went since my father had 2 carry on luggage plus he wheeled my father. So the ladies were not very understanding. At that age I do hope he makes it back in 6 months for us all to see him again! We've been issued passes before and their only excuse was it was busy which it was not at all, no lines anywhere."
Pros: "This leg home had nice United staff but bumpy. I got seasick but the cabin folks were kind. The leg out in a small plane was bad with one surly female cabin aide. I will tell United in a separate correspondence."
Pros: "Not impressed with United - they are just going down hill in evert aspect"
Cons: "Not impressed with United - they are just going down hill in evert aspect"
Pros: "Able to sleep the whole way"
Cons: "Nothing in particular"
Cons: "Everything else"
Pros: "It's was a very pleasant flight"
Cons: "Long waiting time to get luggafe"
Pros: "Seating is so close you can count the hairs on the passenger in front of you. Tray is too close to you and uncomfortable to even eat or drink anything. Overseas and international seating needs to be larger than short domestic flights."
Cons: "Seating was terribly close, too close for comfort."
Cons: "We had a confirmed reservation on tickets that I bought months ago. However, when we went to get our seats, the flight had been oversold. We were involuntarily booted off the flight- even though one on standby got a seat, and another person did not show up- we could have gotten on the flight! We were heavily compensated and the staff were as generous as they could be, but it was completely frustrating and upsetting when you have to go through that, after ahead time planning to be booted off a flight like that."
Cons: "After three on-time flights from the other side of the world, I was stuck in Chicago for a 3 hour delay. The flight finally arrived at Reagan 2 minutes after the runway closed so we were rerouted to a different airport where we finally landed 4 hours late."
Pros: "Pittsburgh International Airport's wheelchair service was excellent (provided separate from United Airlines)."
Cons: "I was traveling for the first time in crutches. As soon as I approached the check-in counter, the lady at the counter asked me rudely "Are you checking in any luggage?". I first told her that I requested assistance getting to the gate and asked if it would be by a wheelchair or a cart. She didn't answer the question, and repeated the same question. Since I had one carry-on size bag, I asked if I need to check it in, or if I can bring it with me when they help me get to the gate. To which she replied in a very irritated tone, "I'm asking you if you need to check it in! Can you bring the bag on-board and put it away in the overhead bin YOURSELF WITHOUT ANY HELP?", hinting that no one will provide any help... At this point, I went ahead and checked in my bag. Thank God the wheelchair service is provided by a separate vendor, because he was wonderful and helpful. While we waited to board, the flight was delayed a few times. I could not hear the announcement from where I was sitting, but I noticed people started to make a line by the central info counter. 4:42pm, I received the cancellation notice via email. Because of my injury, I was unable to wait in line for long, so I chose to sit and wait next to the counter, until the line got shorter. 1 hour later, the line was growing even longer. 6pm, I re-booked a new flight for the next day via iPhone app, however, it was still showing the old boarding pass that I was automatically re-booked for. I still had to talk to someone from United to confirm, also to ask for wheelchair to get back to the main building, so I continued to wait. At one point, one of the United employees moved to the side counter to make a call re: another flight that arrived. I went and stood right in front of her and said "Excuse me, I have a quick question about wheelchair service". She looked at me right in my eyes, but she started talking to the other person on the phone. After she hung up, she ignored me and went back to the center counter, leaving me confused as to what just happened... At this point, I did not even want to make another attempt to ask for help. 7:20pm, the line went down to 3 people; a gentleman with a bad knee, another gentleman with a bad leg and myself on crutches... Am I the only one to think there is something wrong with this picture? 7:40pm, I was finally on the way back to the main building with a wheelchair service, which by the way is run by a group of amazing people. I am not complaining about the delays and cancellations. I understand it happens. I am not expecting that someone like me with temporary disability automatically receives first place in line. I do, however, wish United was more aware of some people who are in need of assistance, while being fair to other passengers. I cannot imagine how difficult it is for people with disabilities to travel with United Airlines."
Pros: "Because my flight was delayed for three hour from Pittsburgh to Chicago and sit there for eight hours until my next flight to Sacramento and I was not happy"
Pros: "Direct cheap flight"
Cons: "Flight attendant was hard to understand over speaker."
Cons: "The only thing that was not good was the wifi-- we used it on our first flight from LAX to Chicago, but from Chicago to DCA we were unable to connect."
Pros: "Truly friendly and personable staff. We got in early (although movies started after a while and barely finished as we were taxiing)."
Cons: "paying for any type of entertainment or connectivity is annoying. trash and crumbs in my pocket and tray, plus my headset plug-in was damaged and stereo connection was intermittent. drinks @ $8+ is too much."
Pros: "I sat in exit row. Since I am tall , I enjoyed having leg room Each seat had a screen and Wi Fi availability."
Cons: "The lack of air conditioning in the economy section. Noticeably cooler in the front an middle section of the plane. Rear of plane warm. The less you pay the less comfort a customer receive? Plane fares are expensive for everyone. Even those who buy economy should ride with comfortable seating and temperature."
Pros: "not much"
Cons: "United was happy to charge me $75 to switch me to an earlier flight, then that flight was an hour and a half late because they were missing a flight attendant. So they basically defrauded me out of $75."
Pros: "I was comfortable and didn't die."
Pros: "Crew was very attentive."
Cons: "Was delayed almost half an hour."
Cons: "Prices to watch Tv"
Pros: "Crew was amazing. We were also 50 minutes early to Denver! Food good but had to pay."
Cons: "Water and coffee should be free. Seats very uncomfortable. Paid extra on the way back for “more room.”"
Pros: "Aircrew on this particular flight were hilarious and defused some of the stress associated with travel."
Cons: "Frontier seats were ergonomically shaped, but not very cushioned. In addition, sooo many babies on the flight. I wish that parents were required to stow babies in sound/smell proof overhead storage, so as to not detract from their fellow travelers' peace and tranquility."
Pros: "I like the price it was easy to boarding and the crew was friendly"
Cons: "I don't like don't have option to buy food ( a sandwich), no entertainment ."
Cons: "Complete lack of service. Plane diverted to IAD they told us to go to Z gates. Not one damn employee was around anywhere. Finally had to take an UBER to final destination DCA. I will be following up for a full refund on my flight and my UBER ride reimbursement."
Pros: "The price was great and the crew was nice."
Cons: "No food, no entertainment, seats don't recline in an airbus A319 or A320 apparently."
Pros: "The crew."
Pros: "Flight arrived safe ad sound."
Cons: "Delay of 2hrs. Fist you pay for a flight and then must pay for a seat to sit in. Next passengers will pay to use the in flight restroom."
Cons: "Seats are like riding in a sidecar of an old Harley without any room...guess you get what you pay for"
Pros: "The flights left more or less on time and there was no mechanical difficulty."
Cons: "There is no entertainment provided and my seat light did not work, which made it impossible for me to read the book I had brought. I spoke to the stewardess but there was nothing she could do. All the seats were taken (some of course by passengers who were filling two seats.) I asked for a flashlight and she could not provide one."
Pros: "we got where we were trying to go..."
Cons: "our outbound was cancelled despite the fact that denver was open which necessitated a direct flight from Chicago to which we had to drive 11 hours overnight to make. our return consisted of cramped quarters with unfriendly crew. nickle and dime fees on buying seats and luggage were ridiculous. ultimately, it would have been cheaper to fly another airline. it was truly a bait and switch. it was a really bad experience. we won't fly this airline again."
Pros: "Boarding was quick and easy. Crew was good. Everyone was friendly and personable."
Cons: "Frontier airlines has too many fees for basic services. I would prefer to have the fees all included in the total price if the airline prices. Will try not to fly frontier again. Too many charges for basic amenities. Charged for hot tea. Ridiculous"
Pros: "We did not crash. I appreciated that. Also, we made slightly faster time than planned."
Cons: "I had no idea that a *carry on* costs $30. That's just obscene. My GF and I took a weekend trip to Utah and brought only our backpacks because we didn't want to spend the extra dough. Lame. At Frontier, you don't even get to choose your seats without paying extra money. If you want to guarantee that you can sit in the absolute worst seats on the plane that's gonna cost you an extra $5. Sure hope we get to sit together! Lame. The seats were one step above folding lawn chairs. Lame. When the flight crew refers to the 6 inch by 3 inch "table" as a "barbie tray" that makes it funny, but no less lame. How could we top all this lameness off with a lame sauce? How about the flight crew "requesting" your attention and forcing you to sit through a 5 minute *credit card offer*. I could not believe it when the credit card offer started. Afterwards, she walked through the aisles and asked every person who dared to gaze in her general direction whether they were interested in her offer. How many were? ZERO. Before this flight I truly had no opinion about which airline I should fly, but now I do have a preference... Literally anyone other than Frontier."
Pros: "Help in making reservation change."
Cons: "Having to pay for different seats. Inefficient lines at airport."
Cons: "waited forever to get our bags back when we got back to DC"
Pros: "The flight was fine. It arrived on time, and I don't mind the immobile seat backs and the lack of a talk tray table."
Cons: "I received an email on Tuesday night informing me that my Thursday am flight was cancelled, due to anticipated weather (no increment weather at the time), The email provided no instructions for rebooking except a phone number. I tried rebooking on the web site, but that didn't work. The web site did not know about the cancellation at all and wanted to charge me a large rebooking fee. Meanwhile I was on hold for two hours. Finally, I needed a midnight trip to the airport in order to rebook. At the airport, I witnessed ill-informed and stressed agents failing to cope with stressed stranded customers. One agent told a customer that she refused to help him any longer because he recorded her."
Pros: "The flight was on time and the plane was clean. The crew was very friendly."
Cons: "The airline did not provide seat assignments at booking or prior to the flight. To secure seats together with my 11 year old son, I was upcharged at the airport ($85 for tow flights). No amenities were provided. Apple juice cost $3. No in flight entertainment, not even a magazine. This flight cost as much as a major airline when I booked it--the only convenience was timing back to our original airport. Add the seat up charge and I probably paid more. This experience proved to me that it might be ok to pay a little extra for a major carrier, especially on long trips."
Pros: "The boarding process and crew was good/nice enough"
Cons: "The seats are not the most comfortable, tray tables are too small, you pay for everything, then the flight attendants are trying to sell you extras/credit cards. No WiFi availability."
Cons: "Per their instructions, I arrived at the airport two hours before my flight. The line to check in was MASSIVE. Everyone was grumbling they'd never fly Frontier again. All of the airlines nearby had no line, just Frontier was a mess. This took about an hour. I asked the lady at check-in (who rudely rolled her eyes at me when I said I needed a boarding pass printed), why it was so busy and she gave me a blank stare and said "it's like this every day at this time, we have five flights going out." Sooooo they know it's like this everyday...why don't they fix the problem and have more than TWO PEOPLE behind the desk? This doesn't seem like rocket science. Security took 40 minutes too, and I told two TSA people my flight was boarding, and they just looked at me and shrugged. I've seen far better at other airports. My gate closed at 4:20. I was still in line at 4:10. Somehow I made it through and had to full out sprint to the gate. I made it at 4:18, and the gate guy said "I hate to have to close the gate on people, good thing I don't!". THIS ISN'T A JOKE. I made it, with two minutes to spare, but this was insane. I was there two hours early, it's not like I came crashing in twenty minutes before. I also watched a a young woman in line miss her flight entirely because of their slow check-in, and the desk people just looked at her and shrugged. Their lack of service and support was unbelievable and unacceptable. There is a reason these flights are so cheap, and I saw it all firsthand."
Cons: "Seats are hard and didn't move. Could maneuver to reach items that slipped to the floor. Very uncomfortable for a four hour flight. Pull down table was very very small, and had sharp surfaces that would scratch my computer case. Stewards did not stop to offer water. Shameless marketing of food items and credit cards. The only reason we booked with Frontier is because of the nonstop to DC to fly a 90+ year old. Not looking to return flight and will never do again."
Cons: "New ownership has ruined this airline. Will not use again unless dire emergency. "Nickel and Dime Air" would be better name or perhaps "Frontiers in poor service." The best spin line was "your seat has been pre-reclined for your convenience." Ha - ZERO room in these seats."
Pros: "I got where I needed to go."
Cons: "Having to pay for water! Not being able to sit in one of the many empty seats - when I was in a dense spot. Apparently you charge for that? The crew was ok, not spectacular. They seem to feel oppressed by Frontier limitations. It can't be easy working for an airline that's so rigid."
Cons: "The check-in agent screwed up our boarding passes and neglected to include our pre-check designation. TERRIBLE luggage and seat selection options. The price indicated is likely at least $100 less than you will end up paying. Rude staff and terrible organization at the check-in and boarding areas too, likely because so many customers are furious at the lack of transparency regarding seating and luggage."
Pros: "Flight was on time."
Cons: "Can't believe how long the lines were to check in - actually just to drop off a bag. That plus all the up charges once you've seen the "low" price (you have to pay xtra for almost every seat) makes it unlikely that I'll fly frontier again."
Cons: "we were waiting on the tarmac for more than an hour to get off the plane in Denver The return flight took off an hour later"
Cons: "Flight was delayed due to software updates, no leg room, and only water is offered complimentary. After landing we waited an additional 45 minutes on the plane for a gate to be ready."
Cons: "The day after arriving at our destination, our return trip was canceled: "due to day-of-travel flight cancellation or traveler no-show." I can assure you, we did show; I had the pictures. They tried to put us on an earlier flight, which was not convenient, due to travel plans made 8 months prior, so the return flight was scheduled for the next day (again, inconvenient, due to loss of income). Frontier attempted to charge me for the extra day. After I complained multiple times, they finally waived the additional charge when I reminded them I was NOT the one who canceled the original flight. My daughter and I were provided $100 travel vouchers, each, for the "inconvenience." Frontier can keep their $200."
Cons: "I was automatically bumped to a later flight because the flight I booked over a month ago was full. I don't like flying Frontier because the seats don't recline and other airlines seem to have friendlier staff."
Pros: "All flights on time and made good time"
Cons: "The seats are awful. May as well have been sitting on a park bench the whole time. Miserable"
Pros: "Plane boarded late in Denver, left late and arrived late."
Cons: "We sat at the gate after landing and it took at least 10 minutes to open the doors to the gate. My bag arrived at baggage one hour after landing at National. Will never fly Frontier again."
Cons: "There was a $45 charge to carry on my bag or $40 to check it each way. An assigned seat was $24 each way. A drink other than water was $2.50. Fly another airline."
Pros: "Nice flight attendants."
Cons: "The seats were terrible, no room, they didn't recline and had a terrible back spasms afterward."
Cons: "Seat was awful even though I paid for an aisle."
Cons: "Flight got delay change gate and delay again. Seats are very uncomfortable. Why are there fees for a seat? Add it to the flight price then. I can understand upgraded seat but every seat had a price on it. What am I gonna buy a ticket and not pick a seat?"
Pros: "The crew was great!"
Cons: "When my wife and I got to our seats (with an infant) we had gum all over our tray table, seat, and window cover. The other seat also had coffee stains on the tray table. The seats had clearly NOT been cleaned. The seats are also way too small and close together relative to other airlines. While I'm here, I need to mention that the a la carte style of charging for checked baggage, carry-on baggage, seats is terrible. It makes the original price very deceiving."
Cons: "Maintenance problem kept us on the ground for 3 hours. Pilot did not inform us until we were already 1 hour late departing. Sat on plane for most of the time. Should have offered us free soft drinks. Crew did nothing but look at photos on their phones."
Pros: "The plane was on time."
Cons: "Everything else"
Pros: "There is nothing to like, starting from delays in the flights, to missing the connecting flight, to bearing the super expensive carry on, worst seats ever."
Cons: "There is nothing to like, starting from delays in the flights, to missing the connecting flight, to bearing the super expensive carry on, worst seats ever."
Cons: "Bag policy was not explained: $60 gate charge for either checked or carry-on first bag; Frontier does not participate in TSA Pre-check. After this trip, I'll never fly Frontier again!"
Cons: "No where when I was booking my flight was stated that I would have to pay to reserve a seat. I understand paying more for extra leg room but charging just to pick a seat in the back of the plane is rediculous and makes me never want to fly frontier anymore. I usually love flying frontier, but it makes me pick another airline. The flight was delayed 3 hours and I understand that things happen, but we were never told why our flight was delayed. The flight attendants were OK this trip. Usually I find Frontier flight attendants to be very friendly and seems to love their jobs, but this flight they were not the friendliest."
Cons: "the crew was incredibly rude (to others and myself) the flight was delayed three hours and we weren't notified until we were supposed to board"
Pros: "Service was poor, delayed boarding due to trainee at security and boarding gate. If you didn't purchase a drink water was slow in offering; seat were uncomfortable,, tray were useless, there was entertainment and it took almost 50 minutes to get our luggage"
Cons: "Landed safely"
Pros: "Didn't charge me as an active duty military for my luggage."
Cons: "Plane was delayed multiple times (5 hrs) with no explanation....we were told they had to ground transport the part to fix the plane. They offered everyone $10 for food voucher but it took them 2 hrs to offer it to us and after 3 hrs of waiting, I didn't even get my voucher before we departed. In fact I got on the plane without my ticket that they had taken to process the voucher! Extremely minimalistic on everything from seating with no room or recline. Additionally, I had to pay extra to get an assigned seat and found out afterwards that Frontier charges for everything except water. Also, they were advertising in flight over the intercom for their new credit card...seemed like a very tacky way of reaching out. Overall, I don't plan to use this airline again and would rather pay extra with a reliable airline!"
Pros: "It was fine--took off, polite crew, and landed safely. Can't complain about that."
Cons: "Our plane was delayed for over an hour. Picking up a bag from Frontier takes forever because you have to check what would otherwise be a carry-on. I wasn't aware of this as it was my first time flying with Frontier. Knowing that, I'd be able to schedule better. Don't love that they don't really give any refreshments or snacks."
Cons: "There was a 4 hour delay that a notice went out 2 hours before boarding- which is too late because everybody was already there. And the email still encouraged us to come to the airport just in case. Which meant sitting around an airport 5 hours. Also, there are no trays on the back of your seat. There is a small metal bar that pulls down but it is too narrow for a computer, tablet, book or even to sit a cup of coffee on- which by the way- costs $1.99."
Pros: "I just plain like the Frontier method as it has been done for years. The pricing, seating, employees and most everything else just works."
Cons: "I've traveled with Frontier for years and on previous flights to DCA, I thought I should blame the baggage claim delay on the airport. Now I am told it is a Frontier responsibility and I am livid. It gets worse every trip. This time it took an hour to get our bags and it was clearly unnecessary. The first bags came out at about 30 minutes, but after that they dribbled out with no explanation whatsoever. Someone is a real laggard and they need to be fired! This experience was so bad that it takes precedence over our previous beefs. Boarding could be much better from back to front and the new seats are terrible, but like I said, if the baggage could be fixed, I would be willing to concede a few. At this point, I am ready to jump ship to Southwest."
Cons: "Your seats and absolutely terrible. What kind of an idiot designed them. Yes sure you added a few extra seats but the comfort level is horrible. I had so much back pain for sitting on those garden plastic chairs"
Pros: "Crew was fantastic, plane was very clean and new. I dont know how to answer the entertainment question since no entertainment was offered."
Cons: "Mechanical issue delayed flight for an hour, glad it was fixed. I wish the online confirmation was clearer, it looked like i had to pay extra for a seat i had already paid for. It would be an improvement if online confirmation made it clearer as I wasted about 20 min trying to just confirm."
Pros: "I had no idea I would have to pay $30 for a carry-on suitcase. That took me by surprise and soured the entire experience."