Pros: "The crew was very sweet and accommodating. The snacks were plentiful and good. Seats comfortable and a decent amount of space."
Cons: "The wifi was out so had limited entertainment"
Pros: "Friendly crew. Roomy Sears."
Cons: "WiFi did not work, no food offerings (even for purchase) on a 6+hr flight, and there were no headphones to watch movies."
Pros: "Comfortable seating with lots of legroom; clean; ease of boarding and de-boarding; on time; nice variety of entertainment available ; everything was timely!"
Cons: "Some of the channels on the direct tv were not available throughout the whole flight; one flight attendant was not very friendly (she wasn’t rude either)."
Cons: "Flight left 54 minutes late."
Cons: "The flight was bumpy but I think the pilot did all he could"
Pros: "It was a good flight and the crew was great."
Cons: "No USB outlets on the flight."
Pros: "Crew was informative and nice"
Pros: "The crew was very good. The seat was okay."
Cons: "There was some sort of breakdown and the flight was delayed about 40 min"
Cons: "Best flight, best service"
Pros: "Leaving on time, the flight attendants were nice and the seats on the plane were spacious."
Pros: "That no one was sitting next to me."
Cons: "Cabin staff had disagreement with customer sitting in front of me. She didn’t handle it well and was trying to force a hand shake but the customer didn’t want to. Then she threatens opening the door as if to have him removed. She didn’t. Her behavior was overboard."
Pros: "Crew was beautiful"
Pros: "Our flight was delayed due to weather. Every effort was made and ultimately the wait was minimal as compared to the original estimate. The attendant at gate 4e was so courteous and kept us constantly informed. Staff are always courteous, friendly and work very hard to help. Jet Blue is definitely my preference when flying."
Pros: "Not applicable since flight changed to direct flight to FLL"
Pros: "only two flights a day both of them got delay for more than 5 hours unacceptable"
Pros: "Competent staff"
Cons: "Rude TSA employee"
Pros: "The crew on flight was awesome"
Cons: "Flight was delayed and late for my trip"
Pros: "The crew was nice and the entertainment was great!"
Cons: "Paying for bags!"
Pros: "Flew to JFK from Jax and back and both flights left on time. Return flight landed 30 minutes early. Seats were comfortable enough. Movies were good. Flight crews attentive"
Cons: "Nothing was bad"
Pros: "Really enjoyed the leg room as well as the snack options on the flight!"
Pros: "The people who work were very courteous and professional. My flight was a short hop but everything went like clockwork!"
Cons: "he chairs wasn’t that comfortable Old airplane"
Pros: "An overall very pleasant flight with great snack and beverage choices!"
Pros: "delay, delay,....."
Pros: "Clean plane , immaculate uniforms and very cordial and respectful and responsive crew!"
Cons: "5 hour delay, unapologetic staff, old plane, zero comfort."
Pros: "Good coffee friendly attendants."
Pros: "On time boarding and slightly early arrival"
Cons: "Sound of headphones was poor - staticky and garbled. It was hard to understand all conversations."
Cons: "Most TVs on the plane did not connect to direct TV as promised"
Pros: "Larger seats, friendly crew"
Pros: "Everything about the flight was great, except..."
Cons: "It was way too cold. Get the heat turned up on that thing!"
Pros: "Everything was perfect. The tickets, the way I was treated and the seating was plenty of room and service on the plane.Very professional."
Cons: "Clean flight. Easy"
Pros: "Flight departed and arrived on time. Enough space in the overhead bins for all passengers' luggage."
Pros: "Fast flight"
Cons: "Seats were uncomfortable no earphones"
Pros: "the extra room"
Cons: "My flight was cancelled due to weather (understandable) but jet blues customer service desk was very unfriendly and not helpful"
Cons: "Dirty tray and seat area."
Pros: "Great flight! Kind people good service timely!"
Pros: "Flight late. No food or entertainment"
Cons: "Took my Mom's luggage and didn't check it through on the connecting flight. Then Said they would overnight it but didn't pay the charge for Saturday delivery. My 77 year old mother went without her things in Naples Florida after having a hurricane hit her house. I am appalled at the service."
Pros: "Good leg room, TV on every seat. Easy boarding and unloading"
Pros: "Crew, tv"
Cons: "The last few times I have flown Jet Blue, delays and cancelled flights really upset my travels besides a 3 hour wait last week to take off from JFK. We all sat on the plane taxing for 2 hours, no fun."
Pros: "The flight was smooth"
Cons: "Flight delayed for 1 and 30 minutes,rookie tow truck driver took him 20 min to dispatch aircraft,Pilots started the engines at the gate to make sure they start making money do to flight plan delayed and mechanical trouble shooting"
Pros: "great cookies and crew."
Cons: "Two delays on the flight because of missing crew, only negative part of the trip."
Pros: "The snacks were fresh"
Cons: "Several delays, long wait time AFTER we were COMPLETELY boarded, non-communication between staff & passengers regarding WHY we sat on plane for at LEAST an HOUR after boarding, and flight personnel not double checking to make sure that all passengers had something to drink after the snacks were given. JetBlue needs to get it together!!! I will DEFINITELY avoid them in the future!!"
Pros: "I love JET BLUE...after travelling internationally with United and Ukrainian International Air...Jet blue was an absolute delight!. Love the WIFI and unlimited snacks! Great entertainment options and super friendly staff!"
Cons: "We ( I and my son 8 years old) flighted after 7 hours delaying . We were hungry and cold at airport . No body comlimented any thing and did not asked what we need . In 21 th centry , in USA , in domestic lines 7 hours .. than when we come jax airport there was no one of suitcases. One was demeged . It was worst flying experience . So that score"
Pros: "Extra legroom where definitely worth it!! Crew was pleasant and professional."
Cons: "Waiting area in Phillie airport needed some live. That may not be Frontier’s responsibility..."
Pros: "The crew was nice and didn't have any problems when on board."
Cons: "The boarding was horrible. We were the first flight out in the AM, yet we boarded 25min late, stood another 20min on the connector after checking in & another 20min after getting in our seats. No announcements/expla were made or anything. Needless to say we landed MUCH later than we were supposed to"
Pros: "Seats where comfortable and I had space"
Cons: "Maybe TV's can be added, the crew members weren't so hospitable"
Cons: "The flight attendants were rude"
Pros: "Great flight. Arrived 45 mins early. Very friendly crew."
Pros: "Flight on time, crew was friendly and helpful. Boarding was seamless and overall great experience for the price"
Cons: "Not much leg room but expected with budget airlines"
Pros: "Got to Jax early, smooth flight, no untoward issue's."
Pros: "On time, nice new plane. No complaints at all."
Pros: "Was direct and easy. No issues with boarding or flight"
Pros: "The crew more than adequate. Very nice."
Cons: "The two hour delay caused by no one noticing that the tires needed to be changed which, according to your own pilot was listed as part of the needed ground Maintenance. Boarding the plane before they were changed. De-boarding the plane to change the tires. The one and a half hour wait at the gate for your company to approve the plane for flight. This was not a good experience and I do not want to fly frontier again as a result."
Pros: "Friendliness, smiles and on time"
Cons: "No complaints"
Cons: "I will never fly Frontier airlines again. No matter how inexpensive the tickets are, it is not worth the aggravation. Agents were rude. Flight horribly delayed. Plan ride was uncomfortable. I lost my car rental because they close at 5:30pm. When there own employees say there flights are always delayed that alone said it all."
Pros: "On time. Low rate. According to my business timing."
Cons: "Charge for Carryon luggage. Charge for snack"
Pros: "We arrived a little early."
Cons: "Seat was small"
Pros: "Nice new clean plane"
Pros: "The plane was clean and we left on time with no delays or issues. The flight crew were very nice and there was also enough overhead space for everyone’s bags."
Cons: "The lines are excessively long to check a bag, there was only 1 of 4 check in kiosks working, which created it’s own line. Also the carry on bag fee at the airport was incredibly steep."
Pros: "Frontier changed our flights and didn't notify us and left us high and dry in Philly yesterday!! Thank God for my sister and travel insurance otherwise I would have lost my mind."
Cons: "They took our money, a lot of money and then stranded us in Philly, then gave us the gift of a 13 hour layover in Denver. Frontier is the WORST AIRLINE on the ENTIRE PLANET!!"
Pros: "I arrived safely. The crew was very friendly and helped to. All my husband who was scared as this was his first time flying."
Cons: "The agent who checked me in was extremely unprofessional. I felt like she was envious that I was going on a vacation and she had to work. She tried to make my experience a living hell. I personally think she should be fired. She does not enjoy what she is doing. She joyfully told me that it costs $40 to carry my luggage and after I informed her that I saw it online for less she informed me that I should have bought it online. She then stuck me all the way in the last row of the plane. I am 5'9". My husband is 6'2" and over 300 pounds. Those seats have the least leg room. It was pure torture. The flight crew in the back help my poor husband by using humor to help him."
Pros: "Great flight. Professional staff."
Pros: "Nothing extraordinary"
Cons: "The seats were horrible and unadjustable"
Pros: "Although the flight was delayed half an hour....I was happy with the service and crew."
Cons: "A free juice woulve been nice....but oh well...no one's gonna die of thirst in 2 hours."
Pros: "Boarding was smooth and efficient. Crew was very nice and accommodating."
Cons: "Seats were very uncomfortable and didn't recline which made it tough to sleep. Also complimentary soft drinks and snacks should have been offered. Shouldn't have to pay for them."
Cons: "Uncomfortable seats - don't recline! Rude crew, create an impression if they're doing you a favor by being there. Flight significantly delayed. No clear announcements. As a frequent flier, didn't expect a Spirit like experience from Frontier!"
Pros: "To be honest nothing. You would have to pay me to fly them. Never again!"
Cons: "Seats have no cushion and are about an inch wide. Arm rest the size of a French fry. Seats don't recline. Obviously no entertainment. You pay for everything, even checked or non checked bags. A drink ? That will be $3.... The crew look like they are paid minimum wage in a fast food franchise."
Cons: "After paying for the flight. We had to pay to get seats guaranteed next to each other. And the charges for everything including a ridiculous amount for a can or soda or water and a snack."
Pros: "No seat back lowering!"
Cons: "One hour late"
Cons: "The seats couldn't recline plus they were very uncomfortable to be in."
Pros: "Boarding and getting off the plane was very smooth. Also the pilot did a great job with take off and landing was so smooth I was impressed."
Cons: "I didn't like that they didn't offer any snacks or drinks other than water complimentary. I mean a soft drink shouldn't run someone four dollars after paying for a ticket. Other than that it was a nice flight."
Pros: "The seats were comfortable and the thin profile gave a feeling of roominess."
Cons: "Baggage fees and carry of fees. You can save by paying online but I didn't learn that until the second time around."
Pros: "The staff was excellent! The most friendliest I've ever seen. A very smooth flight."
Pros: "The crew was friendly and helpful."
Cons: "Had to sit on the tarmac about 30 minutes on arrival in Indianapolis because another aircraft was at our gate. Why couldn't we have gone to a different gate? Arrival was at about 9pm and the airport wan't that busy. This was uncomfortable. Would have been a good time to hand out free snacks and beverages or drink coupons for a future flight."
Cons: "Don't like that you have to pay for any baggage other than a personal item."
Pros: "The plane was clean, the flight was smooth and the crew was excellent!!!"
Cons: "We had to pay for everything, baggage, a nonalcoholic drink and to sit next to each other."
Pros: "In general the flight was good however the landing was a bit rough"
Cons: "The flight arrival was ahead of schedule and hostesses were great also"
Cons: "The worst flight I've ever taken"
Pros: "I'd like to not be charged for a carry-on."
Cons: "I did not like the overselling, extra fees (i.e. carry-on charge)."
Cons: "Got a cheap flight but little did I know that that would be offset by being nickeled and dimed for seats, bags, and drinks. On top of that th plane was five hours late from its start point and the only information the gate agents would give (with an attitude) was the plane was coming. I called customer service to see if they were offering any restitution for this, and I was told that's not up to him. I will never never never fly frontier ever again."
Pros: "That frontier was able to get a flight as soon as possible."
Cons: "The fact that our flight was almost delayed 2 hours."
Pros: "The crew were friendly, considerate, and good at their jobs."
Cons: "The 'best' part: Frontier tried to charge me $104 to correct a mistake in my name during the online check-in process! I called and the customer service person agreed to make the correction without charge but also verified that the company did initially post the charge. In general, Frontier tries to charge for every conceivable aspect of a flight, including ANY seat you select (so you must decline to select any to avoid this) and the little snack bags on flights. Also, the first checked bag costs $35. Use with caution."
Pros: "The flight was right on time leaving and arrived early. The planes are new ."
Cons: "the boarding pass was wrong. The check in clerk forgot to tag my bag with the any tag.so it stayed in Phila. They did deliver it on Wednesday to my house. Thank you."
Pros: "The crew (Flight attendants) on June 20 PHL-DEN Fligth177 were totally unprofessional. I used Frontier Airlines for the first time and totally a 'disaster' I did upgrade seats for $45, No WIFI, restrooms inside of the plane were so smelly and disgusting.....But the worse part is the "CREW" they should go back to the training room class and take the course again regarding CUSTOMER SERVICE!"
Cons: "NOTHING was good...NOTHING!"
Pros: "The staff"
Cons: "The plane, the five-hour delay."
Pros: "Once we actually got to board, boarding went quickly. That's about the only good thing. They also gave us dinner and flight vouchers towards future travel because of the delay."
Cons: "You have to pay for everything - paying for a round-trip checked bag was actually cheaper than paying for a round-trip carry-on. That, and we were delayed for 5 hours. Actually, it was initially 3.5, but then we actually got the aircraft at the gate before they discovered the crew was delayed on another flight. Then, you even have to pay for water and other refreshments on the plane. Give me a break."
Cons: "I arrived at the airport extra early due to the long TSA lines. However frontier would not check my bags until 1:30. I waited an hour to check before being able to going through security."
Cons: "The flight was cancelled at 7:30pm for an 8:20 take off. To begin to say how unprofessional and rude the entire ticket counter staff and GM were would take me all day! The level of concern was non existent in wanting to help the passengers get to there destination. Trying to rebook people on a flight 2 days later to me does not constitute making qualifying arrangements. We were given expired dinner vouchers (listed dinner time from 5-8) at 9:15pm to go eat in the airport.... Well I'm not sure if people are aware but when you don't have a flight you are not allowed into the concourse. I also had to repeatedly say that I live 20 minutes away and I do not need a hotel. I didn't have anyone to pick me up and when I asked for a voucher for a cab ride they said they were not offering it even though it's listed on the paper they had given us they offered hotel, food and ground transportation vouchers. At that point I could not deal with the ticket counter any longer. I had to call every place I booked and try and get a refund since my vacation was obviously not happening. Then I called the website listed number for frontier and had to argue with them over what was being done. This whole situation took everyone 3 hours to deal with. I can honestly say there were many irritated customer by this point. Even the few that "understood" we're not so understanding by this point. My flight and baggage were refunded. And a $200 future ticket was issued. But that does not excuse the fact that my vacation was ruined and cancelled bc of frontier. I also lost money on this entire ordeal bc the flight I was coming back on was a different airline. I'm still waiting on a return call from someone at frontier airlines since Wednesday 5/25/2016."
Pros: "At least Frontiet airlines boarded by zones as announced. Recent flights taken by me on another airlines leftmewith the impression that the passengers controlled the boarding process."
Pros: "Boarding process was easy Crew were attentive On time I didn't pay for a seat, but got an aisle anyway"
Cons: "Checked bag and seat fees Seats do not recline Charge for water! Tray tables are half the size of typical trays, but I guess since they don't feed people, it's not much of a problem"
Cons: "Getting nickeled and dimed for everything from carry-ons to seats to drinks. Uncomfortable seats"
Pros: "Crew was nice"
Cons: "Delayed flight, paying for carry on bags, no complimentary beverage for a 4 hour flight"