Pros: "The crew was amazing and the flight was enjoyable"
Cons: "I could have stayed in Arizona instead if of flying back to rainy Seattle"
Pros: "How safe and comforting it felt."
Cons: "More vegan options. Lol"
Pros: "Seats were comfortable. On time."
Cons: "Food could have been better."
Pros: "So the flight was shorted food... not that big of deal as it was ally 2:45hr flight. The crew totally made up for it but being super fun and friendly. Gave people doubles on their drinks if they wanted. The REAL perk is flying into Everett/Paine Field. What a great experience it is. Fast and simpl"
Cons: "The seats on the E-175s are a little short for me... I’m 6’4"... everything else was fine!"
Cons: "The seat assignment for people who did not one assigned. Last minute."
Pros: "They gave me a premium class seat which was not expected or requested! Was super!"
Cons: "No seat choice before flight unless I wanted to upgrade. Flight was delayed twice before boarding without any reason given - I was only looking at the information on the app"
Pros: "Friendly helpful staff"
Cons: "Alaska started our flight and all the chaos begun. I can’t remember the name of the agent but I have two little kids that I drag around d because she messed up our flight. I was really really upset of what happen."
Cons: "Paying an extra 200.00 dollar to keep my flight because your booking system failed to make my reservation with my airline."
Pros: "All staff were professional and efficient. I liked how fast it was getting my bag checked."
Cons: "Didn't care for the net pockets on seat in front of me, my stuff fell out. Guy next to me was really rude and kept bumping me and talking really loud."
Pros: "The quality of the aircraft, staff, service and food was excellent."
Pros: "Love Alaska. Good service"
Cons: "full flight, and Portland packed with commuters as usual"
Pros: "Friendly flight crew"
Cons: "Everything was great"
Cons: "My entire checked bag was full of my tattoo equipment which is my livelihood. Most of my equipment was destroyed and now I have to spend money to replace it all ASAP or I can’t work! I’m more than upset!"
Cons: "Rude staff, they overbooked my flight and I had to wait 9 hours for the next flight. No compensation for time lost. They made it seem like it was my fault that THEY overbooked."
Pros: "I loved how helpful everyone was. It was our first time flying with a baby but everyone answered all of our questions and helped us."
Cons: "The only bad thing was on one of flights there was no changing table in the bathroom I used."
Pros: "Nice plane"
Cons: "Crew wasn't too polite. Smacked a few people with the cart"
Pros: "Friendly, efficient crew. No delays."
Cons: "Some of the foot Wells are much smaller than other and present a very real problem both for baggage and tall folks. It seems unfair to pay the same price as someone who gets vastly more foot space and the airline is really doing its passengers a disservice by not making it explicitly clear that certain seats are more physically constrained than others. (737 isle and center seats."
Pros: "Staff was awsome"
Cons: "Had to sit next to some one that was too big to big for the seat and end up taking up half of my seat . Not the staffs falt but they could see i could not sit properly in my seat."
Pros: "Great crew. Comfortable and on time."
Cons: "People were instructed to line up in a certain area for general boarding. However, after boarding started, people just walked up through the first class line and instead of telling them to get into the correct line they let them board...and just left those of us in the correct lane to wait."
Pros: "Seating. Flight time."
Cons: "Everything was good."
Pros: "Attendents were great good service"
Cons: "Flight was 2 hours late but the fly attendents"
Pros: "The crew was great and friendly. Est landing i have had in years."
Cons: "The seats are lime sitting on wood."
Pros: "Two nice AS Flights"
Cons: "35 minute flight connection in Chicago to Paris fkight."
Pros: "The crew was happy and helpful! They were cheerful so that always helps when you're flying!"
Cons: "No gluten free snack so I only got a drink."
Pros: "Smooth flight, no disturbances."
Cons: "Late arrival"
Pros: "The check-in counter staff person in Phoenix was very helpful with luggage issues. The crew members on board were friendly and efficient."
Pros: "After an extremely frustrating experience with American related to flight changes, I was able to book a last-minute one-way flight with Alaska. As always, every team member was helpful, the flight was very smooth and the in-flight entertainment made for a quick, painless trip. Definitely a loyal Alaska customer!"
Pros: "Everyone was incredibly nice and professional"
Cons: "The only complaint would be there were no more cheese and fruit plates left by the time they got to 30 C"
Pros: "Everything went really smooth, including the flight - hardly any bumps at all. Loved the free movie selection and the free messaging connectivity."
Pros: "Liked the whole experience, but can't really comment on food or entertainment b/c i used neither. All the other aspects of the trip were delivered efficiently."
Pros: "chech in crew and flight from Phoenix was comfortable"
Cons: "The plane from Seattle to Edmonton was confotable."
Pros: "Crew were friendly and efficient. Gate areas were clean."
Cons: "I always feel like a commodity versus a customer once I get in my seat. No leg room, no where to place your water bottle and feel like each time I fly the seats get smaller."
Pros: "Smooth all the way. In flight wifi was great."
Cons: "Changing seats on the same plane after one stopover at Spokane."
Pros: "I like the free texting!!!"
Pros: "The no hassle at boarding. Everyone I interacted with was super, very good job they do considering the amount of people they deal with especially now at Christmas time. The flight itself was great. The captain explained a lot about where we were and what to look for out the window. Flight attendants were great so is the plane. Thank you, I will be flying with alaska again. I'm partial to boeing aircraft. Retired Boeing employee. Ed.."
Pros: "Spacious and comfortable Boeing 737-900 which was not over-booked. Lots of room and efficient boarding process. Friendly crew."
Pros: "Flew Frontier on the way to my destination and Alaska on the way home, the difference was night and day. Everything was better, the seats were comfier, the tray table was larger, there was a wifi option, complimentary food and drink, much more professional staff, even the plane noise was much quieter and to top everything off we got home over 30 minutes earlier than expected. Alaska is definitely my new preference."
Pros: "I really like Alaska Airlines overall. Their planes are newer, have power outlets at every seat and the oversize luggage compartment make it easier for everyone to fit with their carry on bags. Way more comfortable than their main competitor at our little airport."
Cons: "I got a notice to check in the day before my flight, which is fine except that they had completely changed my flight to a different one with no prior notice. I searched through my email after I got home in case I missed it, but couldn't find anything. I would have appreciated a bit better communication."
Cons: "I didn't like that my first checked bag was $25. I thought it was no charge"
Pros: "I liked healthy food options. I really like the upgrade option to a more comfortable seat in the exit row and a complimentary cocktail as well. I like the organized boarding back to front. It is much faster."
Cons: "I did not use entertainment so I couldn't really rate it. There wasn't anything that I didn't like."
Pros: "Newer plane. Amazing staff/crew. Lots of flight options and fair prices. Also if you are an Alaska49 member you TWO free checked bags."
Cons: "Crowded boarding. No meals. No inflight movies."
Pros: "Flight crew was awesome"
Pros: "The flight was smooth, I liked that the captains spoke to us and the crew was very friendly."
Cons: "On other flights we get a whole can of soda, on this flight I got a out half as the flight attendant split the soda between myself and another passenger."
Pros: "Check in easy, comfortable seating, friendly staff,on time flight."
Pros: "First time traveling with Alaska Airlines. Excellent customer service and comfortable seats."
Cons: "My seat did not recline."
Cons: "The snacks were good, but they should have offered some drink selections."
Pros: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
Cons: "The in flight screens weren't working well."
Pros: "Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks."
Pros: "Very engaging crew."
Cons: "Waiting 45 minutes, and 30 minutes after flight time for a few bags. They could have traveled on the next flight and arrived at almost the same time."
Cons: "Temperature inside airplane extremely hot."
Pros: "The airplane seats and entertainment were 150% bettter than American"
Cons: "The check in area felt cramped, understaffed and like a 4th rate airline"
Cons: "Small aircraft, 2 seats on each side of the aisle, but that’s what you get when you fly short legs now."
Cons: "The snacks were limited. They only had cheez-its and no cookies."
Pros: "Safe and fast journey."
Cons: "Vegan Options for snacks"
Cons: "Better choice of snacks"
Pros: "Crew was awesome"
Pros: "Pilot was super nice and informative when the flight was delayed."
Pros: "The crew was excellent"
Cons: "Better breakfast and the seats weren’t very comfortable"
Cons: "The wrap didn't taste too well."
Pros: "Crew was friendly, helpful and provided comfort"
Pros: "None of it"
Cons: "Everything. Can it please leave on time for once"
Pros: "The flight was smooth and the crew was very professional"
Cons: "Have wifi available"
Pros: "The crew were good."
Cons: "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
Pros: "Crew was good."
Cons: "N/A. No food was served due to turbulence which is uncontrollable."
Pros: "Friendly greeting and goodbye.goog entertainment."
Cons: "Too hot, attendant did not know plane."
Pros: "They let me sleep."
Pros: "good job over all"
Pros: "Incredible service, great entertainment options, comfy seats"
Pros: "Pleasant flight, plenty of entertainment on a long flight."
Cons: "Delayed our flight, had to buy another hotel night to accommodate and restructure our schedule, but it was pleasant other than that."
Pros: "Good flight."
Cons: "Delta scheduled us a connection with only 35 min of layover. We had to go from Concourse E to A and the plane was several min late.We barely made it before the gate closed 10 min before pushback."
Pros: "New airplanes.On time schedule .Very professional a"
Cons: "Could not get my boarding pass from Delta for the flight from PHX to LAX. Aeromexico did not confirm that leg of the trip, so I lost all day and had to buy another ticket for tomorrow. Still, Aeromexico has not solved anything"
Cons: "Full flight and tiny seats surrounded by 2 300lb guys and they wouldn't let me switch my seat."
Pros: "I am on stand by after 24 hours. Because delta airlines was late.im stuck in LA"
Pros: "got to the plane even though the ground crews had a lot of people to get bags checked for even down to 30 min to flight departure but still got their bags onto the plane"
Cons: "massive rips in the bag"
Pros: "Everything except food. I asked them for halal food when I bought tickets. But they didn't serve me halal food. Very very disappointed."
Cons: "Food and food."
Pros: "Everyone was friendly and the beverage service was very quick for such a big flight that was full. It was a great flight crew."
Cons: "Poor WiFi. Paid extra to get it, but didnt sporadic at best."
Pros: "Airport was being remodeled so there was a bit of confusion and lack of accommodation but other than that the flight was good"
Pros: "Fast flight"
Cons: "Long wait in hot plane before take off."
Pros: "The Flight crew was great and the pilot got us there with the least amount of delay as possible. Thanks everyone!"
Cons: "The redesign of seats means that very few of Delta's planes can actually accommodate a sherpa-style pet carrier, even though they are an industry standard for in-cabin travel. Further complicating the problem is that the clearance under the seat varies depending where in the cabin you're seated. It's become an extremely stressful proposition for which I have the privilege of paying an extra +$100 each way whilst having to give up one of my carry ons. As far as I can see, the charge is just straight up greed, since no one would be able to use the space beneath the seat in front of me, anyway, and carrying on my cat cause zero extra work for the crew. I'm going to have rethink my loyalty to Delta. At least with Southwest, they'll let me check two bags for no additional cost."
Pros: "very attentive service and remarkably tasty food in first class"
Cons: "seat was tight. not much legroom and very claustrophobic when the person in front of me reclined his seat."
Pros: "One of the male flight attendants was very nice"
Cons: "No food was provided, there was a throw up stain on my first flight to Atlanta then on my connecting flight there was crumbs on my table, my boyfriends table did not want to close so that caused discomfort to the person in front of us. Boarding time took a very very long time"
Pros: "Boarding was easy and fast"
Cons: "Seats were cramped"
Pros: "Nothing to like.."
Cons: "Everything about the flight..."
Pros: "On time and convenience of the connection"
Cons: "Airplanes were a little bit old"
Pros: "free tequuila"
Cons: "norte americano gringo scum from hell usa terrorist pigs"
Cons: "Check point had only one person working on a holiday weekend made for an extremely long wait"
Cons: "Not real happy with getting charged 25 dollars for a bag when I am MVP with Alaska Airlines, was under impression both airlines are together."
Cons: "Nothing--everything was great--perhaps the best service I've ever received."
Pros: "Seats were comfortable didn’t have to pay extra for my personal day crew was polite"
Pros: "waited for us. We were late from Yuma"
Pros: "Good seat. Good movies."
Cons: "A better range of free food choices would be nice."
Cons: "Horrible experience!!"
Pros: "The flight attendants were the best!"
Cons: "Even though there were 4 seats across, the rows were too close together and there was absolutely no space at the back by the toilet. The last 3 overhead bins were non-existent for passengers (being taken up with flight equipment). Extremely uncomfortable plane!"
Pros: "Pilot was awesome. Beautiful landing. Got us there safely."
Pros: "Nice company on plane. Most crew members were nice. Very good with disabled mom."
Pros: "Nothing. I missed this flight because of a delay of my flight on Friday."
Cons: "There was no place to charge my electronics"
Pros: "crew made me feel guilty to change my paid for seat so a married couple could sit together and I was solo"
Cons: "choice of snacks or food"
Pros: "Crew on board was nice."
Cons: "Boarding was very unorganized. I thought families traveling with kids would get priority boarding before main cabin."
Cons: "I paid extra for an emergency exit seat. The seats in the row were visibly different from ones nearby -- the seat padding was gone (felt like I was sitting on a board) and the seat bottoms slanted down producing a feeling of sliding out of the seat."
Pros: "miserable. Flight."
Cons: "No concerns What I expected for a quick flight"
Pros: "All the service was good"
Cons: "I am handicapped and there was no attendance at the gate once I arrive in Honolulu, no wheelchair assist to help me to the baggage terminal."
Pros: "Overall a very good flight"
Pros: "The flight attendants"
Cons: "The pilot was too aggressive in regards to the take off and landing, landing was way too hard and fast"
Pros: "Landing and deplaning"
Cons: "Literally everything else"
Pros: "Everything happy and in time. Nice staff"
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Pros: "Staff was fantastic"
Pros: "Everything was good."
Cons: "I had to stand on stairs while crew served drinks! Windy on stairs. Unacceptable! I felt like a second class customer!"
Pros: "On time departure and arrival - friendly crew"
Cons: "No own movie screen."
Cons: "Delayed flight, multiple gate changes"
Pros: "Nice staff, on time"
Pros: "Full flight, crew worked timely"
Pros: "Flight departed and arrived on time. Good, friendly, efficient service on flight. Cabin crew took special care to arrange for those with on-going flights and tight connections to be accommodated to make these tight connections."
Cons: "Tight seating and aisles."
Cons: "Waiting on a hot plane for 2 hours"
Pros: "Was able to get my flight transferred!"
Cons: "I liked Everything!"
Pros: "Quick and easy thanks"
Pros: "Flight crew was awesome!"
Cons: "Connected from Cabo through Phoenix... seems that AA has really done a great job with passengers, but luggage is a whole other story, waited over an hour in Phoenix for luggage to come out, of course it didn't make the connection (had to clear customs in Phoenix)"
Cons: "Upon boarding the aircraft, the attendant at the gate told me to check the size of my carryon bag against the test dimensions, which I did. My bag fit but I had to press the side in slightly to make it fit. She said it had to slide in without me pressing on it and proceeded to make me remove items from the bag in order to board the plane. I walked down the ramp with my extra pair of shoes and a book in my hands. As a result, I had to place my bag far from my seat due to the added time. My bag easily fit in the overhead compartment with room to spare and my being made an example was a completely pointless exercise."
Pros: "I paid for extra leg room and I got it. The only thing I was in the row right behind first class they require you to put all of your carry-on above even a purse. I had never had that before but I guess that's common practice."
Pros: "Good preferred seat."
Pros: "We boarded on time, we sat in the exit aisle, so we have a little extra room. They offered free movies, which my husband took advantage of. Pleasant flight"
Cons: "Seat 17F is very short on leg room for a 6 foot man. Flight attendants didn't care and rough landing; pilot needs more practice."
Cons: "Would at least like a choice of a snack instead of cookies I don't care for."
Cons: "Had a passenger behind us that was coughing the whole flight with what we think was a cold and now we are both sick with colds."
Pros: "The crew very helpful and nice."
Cons: "On the flight home my seat wouldn't let back, so I had to sleep in an upright position. Lol"
Pros: "Flight was on time. Plane was clean. Staff very professional."
Cons: "the one flight attendant kept running into my shoulder when I wasn't even hanging out in the aisle. I am okay with getting bumped but when I have someone constantly hitting me and running into me with some force it gets old, plus they all seemed rude. Also no chargers or entertainment for 41/2 hours. Will be flying with delta from now"
Cons: "Being led to pay to select seats on flight that was only 50% full"
Pros: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Cons: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Pros: "See above. Worst flight in 60 years of flying.Their systems failed at every point-- changing flights without carrying over seat reservations "Too close to flight time""
Cons: "Attitude of many employees--" tough on you, suck it up. stuff happens". poor communication re flight change, rejection of AA Advantage Mastercard to pay for baggage check and get boarding pass and seat assignment. Rerouted me by 200 yards to TSA checkpoint I could see was 30 yards away. When flight arrived in SFO the arrivals board never showed it and there was no carousel shown for checked baggage. I finally had to go to customer service, where attendant just pointed to my bag on the floor with lots of others from the flight, shrugged, no apology, and chewed her gum a little faster before turning her back."
Pros: "Great movies"
Cons: "Very cramped seats"
Pros: "The flight attendants were super nice and very responsive"
Cons: "The food was not that good"
Pros: "The crew was friendly but because of 5 flight delays we missed our connections in Amsterdam and got stuck in Houston for the night."
Cons: "The crew was friendly but because of 5 flight delays we missed our connection to Amsterdam and got stuck in Houston for the night. Because of this we were forced to pay for a hotel in Houston. I believe that we should have received some type of voucher for the huge inconvenience and waste of money"
Pros: "Easy check in and boarding, friendly crew, comfortable seating."
Cons: "No suggestions."
Pros: "Seats were very comfortable in first class. Very happy with that experience for short haul flight. Enjoyed the service. Flight attendant checked on me multiple times and offered beverages."
Cons: "Snack/food choices."
Pros: "Nice crew."
Cons: "So cramped it’s not even funny anymore. I’m 6 foot and average build. The seats are so narrow, thin, and with such little legroom, I just can’t imagine who can comfortably fit in a United economy seat anymore."
Cons: "after boarding, we sat on at the gate for nearly 30 minutes without any explanation given. When announcements were made the person's language skills were greatly lacking - we could not understand anything that was said. there is no food, drink, or entertainment... unless you consider the man behind me playing with is cat .... and yes I'm very allergic :( landing crew didn't know where our luggage was to be returned (bottom of the gate or top of the gate). After a considerable time, we were told all luggage was delivered to the baggage concourse."
Cons: "The flight was delayed."
Pros: "Timely departure"
Cons: "Annoying screaming 4 year old with his mom’s inability to control him. They sat in front of us. From Houston to Baton Rouge - attendant was too slow. Couldn’t get a cup of water to anyone except I am assume first class passengers. No notice. No apology. Disappointing!"
Pros: "The flight attendant refilled my ginger ale without me needing to ask. Smooth flight until we approached Denver. Always hit turbulence when landing in Denver."
Cons: "Rude employees - never flying with United again."
Pros: "Crew was very friendly."
Cons: "Missing my flight."
Cons: "I didn’t not like being delayed an entire day because they had a problem with my wife’s name in the system"
Pros: "In-flight entertainment Good leg space Comfortable seats"
Pros: "The counter clerks in the airport were not friendly. But the inflight attendants and service was great."
Cons: "The counter staff were grumpy from the minute they arrived at the service gate desk."
Pros: "Good crew!! Entertainment screen not as good as SAS"
Pros: "Smooth flight"
Cons: "Horrible customer service"
Pros: "short uneventful flight"
Cons: "no services provided"
Pros: "Seats are not comfortable and it is hard to sleep on this flight"
Cons: "Seats, crew."
Cons: "There was a delay in boarding then another delay in getting off the ground because of stand bys getting on and off. Turbulence was bad and there was no announcement for it. Just a long bad flight! Lots of crying kids and babies!!"
Pros: "They were very helpful, but there was so much turbulence it made me really sick."
Pros: "Crew was mostly friendly"
Cons: "Leg room has vanished"
Pros: "The crew and service was very nice and pleasant"
Cons: "To hard to use the inflight entertainment from wifi and that it was delayed"
Pros: "Boarding was made easy buy letting each group on separetly"
Cons: "I would of liked to listen to the documentary that was on the screen but there was no airphones given out"
Pros: "I'm glad I didn't get kicked off!"
Cons: "I did not like the boarding process and I had a fear of being kicked off."
Pros: "The flight was on time. Boarding on and off was good."
Cons: "The in flight wifi doesnt allow streaming. It was lame and there was no free in flight movies. So other than sleeping or using an app to text there was nothing you could do. In flight wifi isnt worth buying."
Pros: "The flight was average. Nothing stood out bout what I liked."
Cons: "I didn't like that my seat didn't recline. The temperature was very warm. Boarding took an exceptional amount of time and it was chaotic as we all stood in group lines for long periods of time."
Cons: "I decided to take another carrier in the aftermath of United's terrible treatment of paid passengers/customers. United doesn't deserve my business (ever again)."
Pros: "The crew was very nice and good."
Pros: "Very quick ride"
Cons: "The seats don't sit back that much but it wasn't bad because of the short flight."
Cons: "We went through TSA screening and weren't stopped or checked for our carry on. However when it came time to board the plane the agent stopped us, pulled us to the side and told us we couldn't board the plane because our carry on were too big. We then condensed our luggage while no one else was being stopped or asked to check their carry on for size in the bins and the agent withheld our boarding passes. We felt we were unfairly being targeted for the color of our skin and our names."
Pros: "Easy boarding"
Cons: "No TV"
Pros: "Organized boarding"
Cons: "Economy is very cramped"
Pros: "Courtesy and helpful"
Cons: "I don't have any complaints"
Cons: "I don't think I will be choosing to fly with United going forward. The staff at the desks were rude and very short. I had a layover in Chicago and did not receive any notification that my flight was cancelled due to maintenance. I went to each desk to try and find an associate and no one was available to help the several individuals wondering how to get switched to a new flight. All of us were just given a phone number to call. Once I found someone thy told me that there was no seats available on any of the flights. They found one seat on a plane that was going to laguardia instead of my destination of Newark and then proceeded to tell me that my bags will still go to Newark and it was my job to make sure I filed to get them. (Same thing happened the last time I flew with United) I'm very disappointed all together with how I was treated as a customer."
Cons: "Flight was cancelled!!!"
Cons: "HAHAHAHAHAmuwahahahahahahahaha If it had been a life and death scenario I might not find it all so very humorous. But the fact remains, that you DELAYED MY FLIGHT FOR SEVERAL HOURS, several times in a row, to the point where taking my trip was a pointless endeavor. Ruined plans. Missed exam that was paid for. Spent 5 hours of my life at the airport, luckily came to me senses and decided to go home, go to bed (at 2:30am!!!), and handle cancellation of my flights (that I would no longer be taking) in the morning. UNITED - zero stars. Will never fly you again. Guaranteed."
Pros: "My morning started by finding out my flight was delayed an hour and I was in an immediate panic that I would not make my connection. An hour turned to 1.5 and I was sure I would miss my best friend's wedding. The flight attendants were put in a horrible position - a flight full of delayed pasangers and they had nothing to do with it. The attendants and pilot were SO accomodating and empathetic and assured me they were in a good position to make up time. Between your staff and the free directTV and the fact that I made my flight with 5 minutes to spare....my trip was saved!"
Cons: "Could have lived without the 1.5 hour delay...but it happens."
Pros: "Very good service and great pilot"
Cons: "Our flight was delayed by more than 3 hours. We had to take another flight."
Pros: "Like other airlines, United is charging more fees for seats to food. And the food they sell is bad. The breakfast was microwaved to horification. Why are airlines permited to give such low levels of service? Why are they allowed to charge extra fees for ordinary seats? And no complimentary entertainment. All that NOTHING" service and for very high fees.I got suckered into paying a lot extra for premium Economy. The Premium was the extra money they stole. The Economy was the new definition of bare bones."
Cons: "There was nothing to like about the flight."
Pros: "Can't beat the ease of flying especially considering how quick arriving into Los Angeles verses driving"
Cons: "Delays due to presidential speeches"
Pros: "The seat was comfortable, the plane was new, and staff was friendly."
Cons: "Like others have said, the in-flight entertainment isn't free (even a few channels) so it is pretty useless."
Cons: "The plane was delayed 4 hours, they charged me $40 for a carry on. This is a bad airline"
Cons: "I was bumped from the flight I booked 3 weeks in advance because they over booked, and frontier made me pay 120$ to catch the next flight which was not nonstop, and added an 8 hour layover"
Pros: "The crew was awesome. Very friendly and helpful throughout the flight."
Cons: "WiFi would have been nice, but that’s a small concern. I’m not sure about those “tiny” trays in our zone. They say they’re lighter, but they’re made of a heavier metal than the usual plastic, so.... I guess it saves some space."
Cons: "Have plane depart on time."
Pros: "Ok time"
Cons: "Frontier charges for absolutely everything, and the chairs are very uncomfortable, they have hardly any padding and don’t recline"
Pros: "Crew was very nice"
Cons: "Better off paying more upfront with any other airline. As tickets will end up being same by the time you finish paying for luggage and your seat. Not worth the hassle and discomfort"
Pros: "Everything else was fine."
Cons: "The flight was delayed 30 mins prior to boarding for 6 hours. They were missing a part that needed to be ordered. What I don't understand is why they couldn't have emailed everyone to notify us so we weren't stuck in the airport for 6 hours."
Pros: "I liked that the staff was friendly and the tickets were affordable"
Cons: "I didn’t like that there was no complimentary food or beverage options."
Pros: "We appreciated the cheap airline ticket prices."
Cons: "We were outraged by having to pay $45 for each piece of luggage, including carry ons! After these hidden fees, our tickets would have been cheaper for a well established and popular airline."
Pros: "It didn't crash"
Cons: "The whole staff from the check in to the attendants was rude rude rude. Never again!"
Cons: "Maintenance issues caused a 4 hour delay. Seats were the worst I've ever sat in. Would advise against flying with Frontier."
Pros: "I like the value."
Cons: "I don't like the fee for carry-on, the seats, the extra cost for beverages and snacks."
Pros: "Easy ticket booking"
Cons: "Price can be still reduced"
Pros: "expeditious boarding, low fare"
Cons: "bad seats they do not recline of a 3-plus hour flight, no snacks or drinks without charges,"
Pros: "The plane didn't crash"
Cons: "They charge you for everything. (A cup of water is free) $45 for a carry on bag"
Cons: "Every possible thing that doesn't include you putting your self into the seat is charged for. $40 to check a bag. Charge to pick your seat. No complimentary water or snacks."
Pros: "Flight prices"
Cons: "The delay then missing my connecting flight."
Pros: "Flight finished trip early"
Cons: "Everything costs extra. What's the point of saving $40 on a ticket if you have to pay $80 round trip for checked bag. Older plane. No drinks or entertainment."
Cons: "extra baggage fees for a single carry-on & having to pay $5 to choose my seat after already buying a ticket---price was not what initially seemed to be"
Pros: "Crew was pleasant enough. It would have been nice to have been offered free water on flight."
Cons: "I questioned the mechanical condition of the plane, while still on the ground. The plane made some strange sounds before taking off. Seating space was confining. I did not like all the "nickel and dimeing" while booking flight."
Cons: "Frontier personnel at the ticketing refused to print out my airline ticket and allow me to try and catch my flight because we had not checked in 35 minutes prior to flight departure. I missed the flight and had to eat the price of the ticket and find another airline to get to my destination. There was plenty of time to have made it through TSA and boarded the plane but because of some ridiculously stringent policy they would not allow me to try."
Pros: "Left on time, arrived early"
Cons: "Long wait for bags"
Pros: "Flight was very quick and the crew was totally awesome!! Food and entertainment got a one star because the was no food or entertainment. The flight was too fast. I'm sure that would have been 5 stars as well. (Should have a NA option)"
Cons: "Nothing. This flight was flawless!! The plane was clean and the service was great. This was a great flight from Phoenix to Colorado."
Pros: "I liked the price, It was a last minute flight to see my mom before her surgery. The boarding was smooth. The cons though were the tiny seats from the 1970's and that even a coke, water and/or snacks were for sale and not complimentry."
Pros: "went from point A to point B, that's what I paid for and that's what I got"
Cons: "seats were uncomfortable but what can you do"
Pros: "I really like the newer seats on Frontier. They are comfortable and roomy. I imagine at spring cleaning time, the seats are so much easier to clean. Don't know if airlines do a spring cleaning. LOL"
Pros: "Good nonstop flight. Flying out of a smaller airport was great. Not a "frills" flight but got me where I needed to be at a very reasonable price. Will be using this flight to go back and forth often."
Pros: "Average flight, nothing special, nothing to complain about."
Cons: "Late, staff seemed disgruntled, no water offered on either flight and both times were on the plane over 4 hours. Seriously, no water? Sad. Won't be flying Frintiere anymore because the tickets might be cheap but they upsell and charge for everything and the service is not good. The same as Spirit. Sorry guys, you lost my patronage!"
Pros: "In spite of weather delay, boarding, crew and flight were good"
Pros: "Flight was canceled and I was not notified. Flight sat on tarmac, unloaded and then canceled"
Pros: "My 15 year old hasn't even boated her flight as it is delayed until 2:33 am. She was to leave PHX at 7 something this evening. Disappointed with Frontier-will not use this airline again nor recommend to family, friends nor clients."
Cons: "The line to checkin for flight was very long (not enough employees). We were told to go to Gate 20, then told to go to another gate along with two other flights. Waited for hours with no information as to what the problem was or when the flight would leave (same for other two fights). There were no Frontier employees in the terminal to be found to ask. It was all very unorganized! Finally one employee made an anouncement that we had no flight crew. Again waited in line for hour and half to talk to the one employee working the desk. Then waited almost two hours for bag at baggage claim. Still did not get luggage. Had to pay to stay in hotel and book flight on United the next day. When I tried to ask a Frontier employ the next morning where I should go to find luggage he was extremely rude and said I had to wait in line with a bunch of other people trying to check in and others that were on a flight that was just cancelled. There is not baggage offfice like other airlines have - they are too cheap!!. Their fairs are cheep but they nickle and dime you to death with baggage fees and seating feas, seats are cramped and uncomfortable, employees (the few they have) are rude. I think the airline is extremely cheap, unorganized and pathetic. By the way, i filed a claim on my luggage on line as directed by the recording you get when you call (because there is no one to talk to) and now received an email that I need to file claim with the baggage office at the airport. What baggage office??????"
Cons: "Every time they delay in flight this is happened 20 days before on same flight"
Pros: "We did not crash."
Cons: "3 hour delay, really no frills, we did get a cup of water (grudgingly)."
Pros: "The woman at the check in counter was nice"
Cons: "All of it. Horrible seats that are so piled on top of each other that I felt like cattle; nickel and dining us every chance you had; poor communication via email and text that the flights are delayed; HORRIBLE customer service online and via phone (I'd rather talk to Comcast than Frontier); no wifi or entertainment on the flight, which for a 2.5 HR flights is rediculous. One of the worst flight experience ever."
Cons: "The return flight was delayed and there was no one there to let us know. We had to go online to figure it out."
Cons: "Having to pay for everything individually. The cost for our bag it way to much. With other airlines we get free coke products and little bags of pretzel. But with frontier we have to pay. Y'all are my last choice for flying"
Pros: "The landing was superb!"
Cons: "The flight attendants were not friendly and seemed disorganized and not well trained.. you had to pay for everything making the flight more expensive than other airlines. The plane rattled and seemed old. Never will I choose this airline again."
Cons: "The same 2 screaming babies entire flights. Attendants allowed with no assistance."
Cons: "My bag is still missing i don't have critical medication and I can't even get customer service to answer my calls"
Pros: "Not impressed at alll"
Cons: "Flight was delayed twice , seats and leg space very uncomfortable"
Pros: "Having less carry on luggage made loading a lot faster and easier to get on"
Cons: "Very little information about the mechanical,issues and length of the delay"
Pros: "Absolutely nothing"
Cons: "Wanted an AM flight...got to the airport to check in 6:30 am to find out I had booked a 8:05 PM flight....so we had to book a fly another airline."
Pros: "Even after a 2 hour delay on a 7am flight, no effort was made to board the plane any faster. Staff appeared uninterested in customers"
Cons: "Frontier is not a customer friendly company!!"
Cons: "Everything. Flight delayed 5 hours. Didn't receive a notice about it until I was already at the airport. Waited around forever than got onto the plane it was dirty, the tray wasn't even big enough to put anything on, very cramped and the staff acted like it was there first time working one. I will never fly with them again and I would suggest everyone else to do the same."
Cons: "Flight was five hours late due to maintenance problem. This could happen to any airline, but is apparently not at all unusual for Frontier. They did give vouchers for dinner at the airport, but continued to charge for even water once on the plane. Frontier prices are good, but not worth the hassle to me. I will choose Delta or American next time."
Pros: "The time of the flights, and the quick security at the terminal."
Cons: "Hidden fees for everything. You book your flight for one price. (mine was about 100$ less than other airlines at time of booking) -Then they have you pick your seat (charge) -Then if you want to check a bag (charge) -Then if you want to BRING A CARRY ON (CHARGE) It ended up being way MORE than the other flights I could have just booked on other airlines. (I booked at $220.00 and by the end of my trip spent $373.00 with Frontier) Also, the returning flight was delayed 45 minutes but I received no notifications."
Cons: "At no time was I ever advised I would be charged for carry on luggage."