Find cheap flights from Phoenix to Illinois

Find cheap flights from Phoenix to Illinois

Round-trip
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Phoenix (PHX)
Illinois
Mon 11/30
Mon 12/7
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Good to know

Low season

April Best time to beat the crowds with an average 5% drop in price.

High season

February Most popular time to fly with an average 21% increase in price.

Average price round-trip

$387 (avg. price over the last 2 weeks)

Good deal round-trip

$148 or less

Good deal one-way

$89 or less

Top tips for finding cheap flights to Illinois

  • Looking for a cheap flight? 25% of our users found tickets from Phoenix to Illinois for the following prices or less: to Chicago $86 one-way - $156 round-trip
  • Book at least 1 week before departure in order to get a below-average price.
  • High season is considered to be January, November and December. The cheapest month to fly to Illinois is August.
  • Morning departure is around 13% cheaper than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

FAQs - booking Illinois flights

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Top 5 airlines serving Phoenix Sky Harbor Intl to Illinois

Scores according to KAYAK customer reviews

7.9
Delta
Overall score based on 28,798 reviews
8.1
Boarding
7.8
Comfort
8.5
Crew
7.8
Entertainment
7.5
Food
Airline reviews

Pros: "I love the Airbus aircraft we were flying in. It is far superior to the boeing."

Pros: "Crew was awesome"
Cons: "Nothing"

Pros: "Pilot was super nice and informative when the flight was delayed."

Pros: "Grateful Delta still has drink and snack service. Also grateful to still be able to bring a carry on on board. Good movie selections."

Pros: "The crew was excellent"
Cons: "Better breakfast and the seats weren’t very comfortable"

Cons: "The wrap didn't taste too well."

Pros: "Crew was friendly, helpful and provided comfort"

Cons: "Had to wait for a gate in Sav for 20 minutes and another 20-25 for bags"

Pros: "The flight was smooth and the crew was very professional"
Cons: "Have wifi available"

Pros: "Crew was good."
Cons: "N/A. No food was served due to turbulence which is uncontrollable."

Pros: "Friendly greeting and goodbye.goog entertainment."
Cons: "Too hot, attendant did not know plane."

Pros: "They let me sleep."

Pros: "good job over all"

Pros: "Entertainment on the flight was fantastic."
Cons: "Delta really struggles with trying to get everyone in the plane in an orderly fashion. Window seats must climb over all of the aisle passengers that got on before."

Pros: "Incredible service, great entertainment options, comfy seats"

Pros: "Pleasant flight, plenty of entertainment on a long flight."
Cons: "Delayed our flight, had to buy another hotel night to accommodate and restructure our schedule, but it was pleasant other than that."

Pros: "Good flight."
Cons: "Nothing."

Cons: "Delta scheduled us a connection with only 35 min of layover. We had to go from Concourse E to A and the plane was several min late.We barely made it before the gate closed 10 min before pushback."

Pros: "New airplanes.On time schedule .Very professional a"

Cons: "Could not get my boarding pass from Delta for the flight from PHX to LAX. Aeromexico did not confirm that leg of the trip, so I lost all day and had to buy another ticket for tomorrow. Still, Aeromexico has not solved anything"

Cons: "Full flight and tiny seats surrounded by 2 300lb guys and they wouldn't let me switch my seat."

Pros: "I am on stand by after 24 hours. Because delta airlines was late.im stuck in LA"

Cons: "It was cold"

Pros: "got to the plane even though the ground crews had a lot of people to get bags checked for even down to 30 min to flight departure but still got their bags onto the plane"
Cons: "massive rips in the bag"

Pros: "Everything except food. I asked them for halal food when I bought tickets. But they didn't serve me halal food. Very very disappointed."
Cons: "Food and food."

Pros: "Everyone was friendly and the beverage service was very quick for such a big flight that was full. It was a great flight crew."

Cons: "Poor WiFi. Paid extra to get it, but didnt sporadic at best."

Pros: "Airport was being remodeled so there was a bit of confusion and lack of accommodation but other than that the flight was good"

Pros: "If you're willing to pay the upgrade, the entertainment system and ear buds should be in working order! Seats still uncomfortably narrow and audio system on plane should be audible!"

Pros: "In-flight entertainment"
Cons: "It was uncomfortably warm throughout the three hour flight."

Cons: "Paid $28 for a Wi-Fi package that didn't work. No refund...."

Pros: "Fast flight"
Cons: "Long wait in hot plane before take off."

Pros: "The Flight crew was great and the pilot got us there with the least amount of delay as possible. Thanks everyone!"

Pros: "New comfort seats. Nice staff. Pilot kept us continuously updated."
Cons: "Unclear info on upgrade [priority boarding when upgraded?]. Inability to upgrade ticket made using mileage points or upgrade at counter at gate."

Cons: "The redesign of seats means that very few of Delta's planes can actually accommodate a sherpa-style pet carrier, even though they are an industry standard for in-cabin travel. Further complicating the problem is that the clearance under the seat varies depending where in the cabin you're seated. It's become an extremely stressful proposition for which I have the privilege of paying an extra +$100 each way whilst having to give up one of my carry ons. As far as I can see, the charge is just straight up greed, since no one would be able to use the space beneath the seat in front of me, anyway, and carrying on my cat cause zero extra work for the crew. I'm going to have rethink my loyalty to Delta. At least with Southwest, they'll let me check two bags for no additional cost."

Pros: "Smooth. Fast."

Pros: "very attentive service and remarkably tasty food in first class"
Cons: "seat was tight. not much legroom and very claustrophobic when the person in front of me reclined his seat."

Pros: "One of the male flight attendants was very nice"
Cons: "No food was provided, there was a throw up stain on my first flight to Atlanta then on my connecting flight there was crumbs on my table, my boyfriends table did not want to close so that caused discomfort to the person in front of us. Boarding time took a very very long time"

Pros: "Boarding was easy and fast"
Cons: "Seats were cramped"

Pros: "Nothing to like.."
Cons: "Everything about the flight..."

Pros: "On time and convenience of the connection"
Cons: "Airplanes were a little bit old"

Pros: "plane was farily empty. Who doesn't like that, other than Delta, haha. Nice workers, smooth flight."
Cons: "Delta comfort was very tight. I'm 6 foot tall and my knees were hitting the chair in front of me the whole flight."

Cons: "Service"

Pros: "free tequuila"
Cons: "norte americano gringo scum from hell usa terrorist pigs"

Pros: "Nice"
Cons: "Check point had only one person working on a holiday weekend made for an extremely long wait"

Cons: "Not real happy with getting charged 25 dollars for a bag when I am MVP with Alaska Airlines, was under impression both airlines are together."

Pros: "Crew was great!"

Pros: "Flight was nearly on time raving Phoenix. Offered headsets to watch an on board movie."
Cons: "Late arrival of about 45 minutes due to inclement weather in Mpls."

Pros: "Had the row to myself"
Cons: "No complaints"

Cons: "Not being an hour late. Someone to manage social distancing at gates. What a mess. Flight was easy tho."

Pros: "Bags are no where to be found after landing 25 minutes ago"

Cons: "Really rude check in with bags and flight attendants are rude too. Haven’t flown American Airlines in years and will try to avoid them again"

Pros: "737 was comfortable on the bulkhead row, 8. Good visibility."
Cons: "Live TV on would last about 5 min per glitch."

Cons: "Confusion over plane boarding"

Pros: "Short connection times"
Cons: "Being on time because of short connection time"

Pros: "Crew was good!!!"
Cons: "Food in first class had pretty much no taste."

Pros: "The seats were comfortable"
Cons: "There’s zero legroom."

Pros: "Only a small 20 minute delay - things went rather smoothly"

Cons: "Delay in boarding due issue with aircraft"

Pros: "I think everyone was traveling for the holidays and was cheerful, made for a good flight!"

Cons: "No advanced seat assignments unless we paid $100 per person?! Recently flew Delta on same equipment (A321). Delta had in-seat entertainment & adjustable head rest"

Pros: "Getting off the plane after 3+ hour flight and 45 mins taxi and waiting for gate"
Cons: "Bought our tickets months ago, 2 travelers , myself and wife. Couldn't seat together. Our baggage ( Small backpack and a hardside roller we bought cause it would fit under the seat. Guess what I know they changed the size of the underseat bag . We had it checked going to PHX ,no issue on the way back $50. I'm done with American Airlines and Kayak."

Pros: "The comfort of the plane and the continued update on my flight delay."
Cons: "The flight was delayed but no fault of American."

Pros: "Fun attendants"
Cons: "We boarded late, and due to technical issues had us stay on the plane for 30 minutes with no AC and delayed us for over 2 hours. I had a meeting and missed it. I’m also an American Airlines member and am horrified by this experience!"

Cons: "Spotiy WIFI for $12. Not worth it. Had to log in multiple times. Still wouldn’t work well"

Pros: "Flight attendants"
Cons: "Layover, I had to also unexpectedly pay $50 for my carry-on. I couldn't help that I was group 9. I am very disaapointed. I will be using Jet Blue next time I fly to Arizona."

Pros: "Didn’t like anything"
Cons: "Delayed several times"

Pros: "Everything was good."

Pros: "Best landing ever, like a butterfly."

Pros: "The cabin crew bent over backwards to help."

Cons: "Delayed flight, multiple gate changes"

Pros: "nothing"
Cons: "narrow seats no leg room"

Pros: "Full flight, crew worked timely"

Pros: "The flights were on time"
Cons: "I purchased the flight as a British airways flight when it was really an American airlines flight."

Cons: "The fact that your company doesn't want to give me some sort of compensation for being delayed and missing my connecting flight and having to get a hotel."

Pros: "Good entertainment"
Cons: "Bad organization during boarding"

Pros: "No hassle"
Cons: "I wasn't allowed to check in online and couldn't find out the reason for that"

Cons: "Flight delayed going to and from my destination with no compensation. My bag I had to wait for it to come on the next flight and had to wait 2 hours for it."

Cons: "temperature was too hot and stuffy."

Pros: "our original flight was cancel due to snow, and we were placed at a hotel and food vouchers were given as well"
Cons: "no head set were passed out making video entertainment useless"

Pros: "Almost half empty cabin made this a very pleasant flight!"
Cons: "Food on AA was mediocre as usual. Edamame salad was nice and fresh for a change. Desserts are now prepackaged wrapping similar to candy bar..."

Pros: "Quick action on potential turbulence"
Cons: "Too warm on the plane."

Pros: "Nothing."
Cons: "Last row. They forgot to assign us seats and we almost didn't get one. We had to because we had a dog. They put the dog under the wrong reservation and were concerned they charged someone else for it. No concern for fact they forgot to get us seats. We were in last row center seats. Horrible. Then we were starving and willing to purchase food. By the time they got to us, they were out of food. What?!?! We were willing to pay! Rude personnel. Horrible all around. Hate America. United is better."

Pros: "An old aircraft but well maintained. Crew was courteous and efficient. No food or entertainment"
Cons: "Delay in receipt of baggage at Chicago"

Cons: "Would at least like a choice of a snack instead of cookies I don't care for."

Cons: "Flight itself was good, but will never book via JustFly again. 2/3 of my flights were cancelled and I was never notified. Then I had to call to reschedule, which took almost an hour. Then they stated they would send my confirmation via email 24-48 hours. 3 days later and the confirmation still never came. SO I had to call again and wait another half hour. No point in booking through a 3rd party for that type of hassle."

Pros: "Seats were new."
Cons: "A lot less leg room than Southwest. Very cramped. Boarding crew in PHX was very uptight and stressed. Not sure why as everything seemed in order."

Pros: "Options for entertainment. Seats felt larger. Plenty of storage space for carry-on luggage."

Pros: "Overall, I'm pleased with BA."
Cons: "This flight didn't have the individual TV screens."

Pros: "Seats were really neither notably comfortable nor notably uncomfortable. I think they were slightly on the comfortable side. Crew seemed friendly enough although my interaction with them was pretty much limited to requesting a full can of coke for myself and one for my wife. Ticketing counter lady in Phoenix was very helpful with seat switching for us and with allowing my checked bag to be slightly overweight."
Cons: "Would be nice to have more modern aircraft amenities, like power outlets for device charging, and display screens with at least some complimentary entertainment, or at least flight path tracking."

Pros: "Nothing"
Cons: "They should have made contact with our next flight as soon as we landed to tell them to keep the door open, it took a long time to get off the plane and I had to run all the way across the airport only to still miss my flight because they had just closed the door. My plane was still sitting there for about 10 minutes they must have JUST closed the door and still wouldn't let us on"

Pros: "NOTHING"
Cons: "My flight was scheduled for 5.37pm, but came to the airport thinking that I could get an earlier flight to Chicago and I was there at 1pm, requested for standby status, did not get it because am not platinum of diamond member, asked for $75.00, of course I didn't want to pay and stayed in the airport thinking that my flight would be on time, but it was delayed and delayed and took off at last, saw O'Hare airport but it looks like the pilot could not land it because he did not get the clearance, but as a passenger, I saw the flight going around and around the Ohare area, at least 6 times, then after landing taxing took for ever. I WILL TRY NOT TO FLY IN AA AGAIN."

Pros: "delayed at both sides with very little announcements keeping us updated"

Cons: "The seats are terrible. On the first leg I couldn't use the back of the seat. Four hours hunched over in a tiny space is not fun."

Pros: "NOTHING"
Cons: "Everything. DELAYS___DELAYS"

Pros: "It was five star all the way."

Pros: "The crew was wonderful. Our flight was delayed 3 hours and they did their best to keep all the passengers comfortable and happy."
Cons: "There was no food or entertainment to rate"

Cons: "They changed my flight schedule. God my refund, but missed my business trip"

Pros: "Service, clean aircraft, I felt AA cares about me"
Cons: "Changing gates before boarding"

Pros: "The flight attendants were super nice and very responsive"
Cons: "The food was not that good"

Pros: "Easy check in and boarding, friendly crew, comfortable seating."
Cons: "No suggestions."

Pros: "I requested and picked a window seat but unfortunately. Got isle seat. I requested a Muslim meal and I got pork in my choices."
Cons: "Honer the requests ."

Pros: "Safe landing, that’s all that matters."
Cons: "The entrances by groups. I get it, I just don’t care for it."

Cons: "United has a 2 hour delay for mechanical issue. We almost missed our connection to Zurich. Our bags did not make it and we are still waiting for our luggage"

Pros: "It was a bus trip. No food, crappy seats, and treated like we were cattle. The only positive was United’s new direction? The seats are smaller but yield more leg room. They will probably rethink that. There is inflight entertainment if you have your own device with WiFi and a screen. So pros and cons, but essentially a bus trip."
Cons: "Most disliked the seats. Not very comfortable for a three hour trip."

Cons: "Lost luggage’s"

Cons: "Seats were too small."

Pros: "Everything was usual, nothing special."
Cons: "The planes were late, but more importantly they lost my luggage somewhere."

Pros: "It was fine"
Cons: "It was fine"

Pros: "AlwYs on time"
Cons: "Cramped"

Pros: "The counter clerks in the airport were not friendly. But the inflight attendants and service was great."
Cons: "The counter staff were grumpy from the minute they arrived at the service gate desk."

Pros: "Good crew!! Entertainment screen not as good as SAS"

Pros: "Smooth flight"
Cons: "Nothing"

Pros: "Attendents were very nice."
Cons: "Cramped"

Pros: "Very friendly crew"

Pros: "-"
Cons: "No reply from the airlines regarding my damaged baggage."

Pros: "Crew was mostly friendly"
Cons: "Leg room has vanished"

Pros: "Flying through the night freed me up the next morning. I'll fly red eye anytime."
Cons: "Nothing."

Pros: "Comfort of plane"
Cons: "Delay boarding, wait for a seat ticket, and gate to next terminal"

Pros: "We arrived early."
Cons: "Boarding took a very long time."

Pros: "Like other airlines, United is charging more fees for seats to food. And the food they sell is bad. The breakfast was microwaved to horification. Why are airlines permited to give such low levels of service? Why are they allowed to charge extra fees for ordinary seats? And no complimentary entertainment. All that NOTHING" service and for very high fees.I got suckered into paying a lot extra for premium Economy. The Premium was the extra money they stole. The Economy was the new definition of bare bones."
Cons: "There was nothing to like about the flight."

Cons: "I have alloted enough time for my next flight. Your airline crew in PhX did not extend any help in my problem even i asked them very polity in two instances. For me not to miss my flight i left my baggaes in the conveyor and I have to disturbed my friends in sfo to get my bags. I want to be conunmpensated with your poor service. Im expecting your respond"

Pros: "Curtesy of staff"
Cons: "No seat reclining at all. Feeling very stiff by the end of the fight."

Pros: "Nice crew."
Cons: "Constant ads on the tv"

Pros: "Direct flight."
Cons: "Luggage got stuck in plane, 1 1/2 hour wait at carrousel! Newark sucks to get out, took two atemps with 2 GPS and 2 people trying to decifer NJ's crappy road signs!"

Cons: "Ride bumpy. Nothing crew did all mother natures fault Food and sandwich choices awful very little legroom No entertainment"

Pros: "The seat was comfortable, the plane was new, and staff was friendly."
Cons: "Like others have said, the in-flight entertainment isn't free (even a few channels) so it is pretty useless."

Pros: "The plane didn't crash. Quite possibly the only nice thing I can say about this flight."
Cons: "No built in personal entertainment for a 12 hour flight. If you had already downloaded the United app, you could connect a personal device to their wifi for free and watch from there (if you didn't download the app prior to takeoff, you were screwed). Also, no USB charging outlets were available. I live in Korea and don't have an American style outlet to connect to a USB, so my devices died. The provided tiny aisle TV which played programmed shows and movies kept freezing, skipping, and turning off. Entertainment is usually the saving grace for budget int'l flights, whose food, service, and comfort can be expected to suck. Next time I'll shell out for Korean Air or Asiana."

Cons: "The 3 hour layover in Chicago. Why I had to go to Chicago then back to Moline. Kinda dumb. Food tad bit on the pricey side."

Pros: "Friendly and reliable"
Cons: "No free snacks, entertainment hard to access"

Cons: "Plane broke"

Pros: "great"
Cons: "n/a"

Cons: "Uncomfortable seats, too long of a layover"

Pros: "Flight was good"

Cons: "This flight was delayed and delayed and canceled at the last minute. I couldn't make my connecting flight and had to send the night in the airport. No compensation was offered and I had to change to American Airlines, which was great."

Pros: "Crew was fine, plane was new and in good shape, seat was typical and fine."

Pros: "Crew was nice"
Cons: "No wifi was available as described on seats"

Pros: "Nothing. I hate sitting in the back of the plane and I hate the middle seat."
Cons: "The middle seat and lack of food and no screen in the back of the seat."

Pros: "The plane took off and landed on time"
Cons: "The plane was old and some seats had been replaced but not all so the older seats were uncomfortable and worn."

Pros: "Charged for wi-fi never worked. Every employe I felt with was extremely rude. Never again"

Pros: "It took an additional 45 min to leave the gate after boarding and then when we landed it took an hour to taxi to the gate. THEN when I got my bags I had to walk to another gate, but the underground train was not in use since it was too late. I have to walk on a boot because of an Achilles injury... It was horrible. I didn't get to my car until an hour and a half AFTER getting my bags. I left Phoenix at 7pm and didn't get to my apartment until 2am. And I had to get up for an 8am meeting the next day. I will say the crew on the flight was amazing and upbeat- they made the trip!"

Pros: "I traveled on dec. 25th this year and was a little worried about making it to Jersey in time for a party. I boarded plane planning on worse case and landed finding myself in best case situation,on time and safe. Thanks,for keeping up the good work, that truly seems to be a fading mission for most airlines to uphold these days. So, again, cheers and happy holidays !!"

Pros: "Crew was friendly and courteous."
Cons: "Flight was delayed due to maintenance."

Cons: "Flight was oversold and delayed- twice."

Pros: "Smooth ride, comfortable seating"
Cons: "The Tsa was the slowest I've ever seen in my entire life no exaggeration"

Cons: "My flight was eventually rescheduled 13 hours later."

Pros: "It was okay, but not the best for my first time with United."
Cons: "Lady was rude when I was asking what beverages she was serving."

Pros: "The flight attendants were nice"
Cons: "Missing my international connection, having to spend 24 hours in San Francisco, not able to reschedule on a different flight. United paid for my hotel and gave me three $7 food vouchers. They only gave me 4oz of soda...I asked for the can and the flight attendant was rude. I wouldn't pay $7.99 for 3 hours of wifi."

Pros: "They put me on the back row on the aisle. I was extremely tired but could not get any sleep. People brushing by me. Try to change my sitting before but was denied. As I walked on the plane there were many open seats I could have sat at. But those who paid more money and the standbys got those seats. I do not like United preference of people. I was the low man on the totem pole."

Pros: "Boarding ladies kept people moving quickly! And helped unsure passengers very well & Professionally"
Cons: "Get in w/TSA didn't go well, they never checked Me in!"

Cons: "misled on carry on costs. tried to get bundle but employees could not articulate Make sure you add in costs of bags and then compare....."

Pros: "I was on the plane and seated in a timely manner and the flight was on time."
Cons: "You have to pay for a carry on bag which was $45 each. You have to pay for refreshments that are free on all other companies I've flown with. The plane was old and small. The tray table is barely big enough to hold a cup, it's less than half the size of the normal trays."

Cons: "5"

Cons: "Take your chances you'll see read other reviews"

Cons: "Don't know if this is a Frontier problem, but it took a long time to get everyone boarded and we were a half hour later than posted departure time.. On the O'Hara side, there was a very long wait till baggage was delivered to the carousel --Over 35 minutes. Seats were not real comfortable due to the fact they don't recline at all."

Pros: "Fast, easy, and efficient!"

Pros: "Quick, organized check in"
Cons: "TINY seats..... minimal legroom...... stationary seat backs"

Pros: "Very friendly and helpful staff."
Cons: "Just disliked that a checked bag was $40. I was flying for a wedding for the weekend. Other than that the experience was good."

Cons: "The seats are so uncomfortable and carry on specs are so small. Wasn't even offered water on the flight back."

Cons: "The highway to the airport in Phoenix was shut down due to a murder on the highway. I took an alternate route. Then the construction at the airport and the signage was terrible. I stood in line curbside to check my bag at what I thought was frontier but it was delta. By the time I got to the frontier desk, they closed the flight. They said they could get me on the flight but not my bag. My bag had my sales materials in it. It had to go with me. I ended up on a United Flight. Cancelled Frontier and they charged me 99.00 to cancel!!! And I had trip protection but it does not cover incidents like this! UGH! It was my first experience with Frontier. I did not know they were fee heavy. I will not fly them again."

Pros: "Are you kidding?"

Cons: "Frontier charged me carry-on baggage hidden fees $40 total, I'm not happy about it and will never fly frontier again and I'd suggest if you're reading this to not either"

Pros: "The people who flew on the flight."
Cons: "The nickel and diming. $35 carry on fee to have my purse is very disappointing and an additional $40 for first bag checked. I was not aware basic beverage except small cup full of water was a cost for beverages. I understand specialty drinks and achoholic beverages would have a cost and this was 3 hour flight. The savings I had on the ticket was eaten and I invested more than what the competition offered. Best of luck to those who fly. Know a good flight is a safe and non tragedy experience"

Pros: "I sat in the front of the plane with a lot of leg room etc. so I don't have much to complain about,but everything was amazing."
Cons: "No free condiments/drinks like American Airlines. Seats are uncomfortable after long flights no matter where you sit."

Pros: "The actual flight itself was smooth and as expected."
Cons: "Everything else but the actual on air time itself was awful. At ORD the lines were short/fast but the agent was a little rude, it was my first time flying Frontier so I just had a few questions and she made me feel like I was annoying her or wasting her time. At the gate the boarding process was as expected, except I think the gate agent could have done a bit better crowd control, it was really cumbersome to get across the multitudes of people with unassigned seats or later zones that were clogging up the entrance just standing there. The flight was smooth. Upon arrival at PHX luggage took upwards of 30+ minutes to arrive and some passengers had to wait much longer. My luggage arrived damaged. I filed a report at the Frontier desk but their response was to ask me to leave my broken luggage there, take my items in clear trash bag and wait for a voucher. How am I supposed to take my items to a hotel for business meetings in a trash bag? That's not an acceptable solution to a problem I did not create, baggage handlers did it. When I got to the hotel I realized that the items I had on the front pocket of my luggage were tampered with and one item was missing. I was told I could go spend the money to replace my luggage and bring them back the receipt, and then leave them the broken luggage cause and I quote "you can't have it all". What does that even mean? I can't have MY luggage? That I brought in perfect condition and the baggage handler broke? Come on. They did not explain if they would offer a refund immediately upon receiving my receipt, it was all very rushed and vague and I was going to miss my transport so I had to leave. They did not give me a claim number or a number to call back at. Nothing. I wasn't even being rude or loud or annoyed like some customers get when these things arise. I understood perfectly that it was an accident and these things happen, but I still deserved a proper response and decent treatment, since I just paid $45 for a checked bag only to have it be broken. On the day of my departure from PHX I arrived at the airport on time, 2 hours and 15 minutes earlier from my departure. I stood in line at Frontier for an entire hour to check in my luggage even though I had checked in online and already paid my fee. I asked if there was a place for people who already were checked in and a rude airport staff member told me to just "get back in line". After waiting in line for that long suddenly the desk agent yells to all the passangers from a flight to Denver to move up to the front of the line, so about 100 or more people move ahead of me despite the vast majority of them having arrived late. I understand their flight was leaving earlier but what about our flight? How is it reasonable or fair to reward people for being late and make people who have been dutifully and calmly waiting in line FOR AN HOUR standing with heavy bags wait even longer? The whole thing was just terrible!"

Pros: "Speedy boarding, take off was smooth."
Cons: "Seating was a little cramp, landing was rough."

Pros: "The only person who seemed to like his job was the gentleman checking in our bag (which unfortunately costs 40 dollars instead of the expected 30. Difference being we didnt check in online)...."
Cons: "..... EVERYONE else, though, were debbie downers - no smile, no happy attitude, no good signs of a positive trip. Asked one of the flight attendants for water so my significant other could take her prescription pills and she nodded her head in a way that it was too much trouble for her to do. Oh, and we never seen that water. Besides that, a child behind my other's seat constantly kicked the tray up and down attached to it, which made it IMPOSSIBLE to get any sleep. Granted, this is probably a parenting issue, its staff responsibility to recognize issues and at least try to resolve them. They charge per general/economy seating making the ticket price untrue in value so expect to pay a MINIMUM 20 dollars more than you bargained for. Also, as every other airline I have flown with included a free carry on bag during travel, fronteir did not - they choose to charge their customers more for a carry on than the 50 pound checked in bag. Better to go with AA or Delta or United, etc. Pay the extra dollar because in the end your actaullt saving in comparison to Frontier. Something is just totally off about this airline in general and I WILL NEVER fly with them again"

Pros: "It's was fast and on time"
Cons: "Great"

Cons: "no precheck available?"

Cons: "The flight price looked great and like I was saving money, I was very wrong. By the time that I was charged to select my seat, pay for my one bag, and pay for a soda on the flight, I could have flown a different airline and saved money. The flight was delayed both ways. The way home was even worse. It was delayed 4 hours because of three different issues and we had to change plans. The crew was extremely rude to people who were inquiring about the delays. I will never, ever fly this airline again..."

Pros: "Frontier flight crew were courteous, cheerful, and helpful as well as knowledgeable and alert. I hope your company does its best to maintain that level of professionalism."
Cons: "Please replace the seat cushions. It was most uncomfortable."

Cons: "The seat headrest was uncomfortable hard to sleep.."

Pros: "The Price"
Cons: "There should be a warning when you purchase tickets that you have to pay for carry ons. The seats were horrible. They were literally a plastic board with a piece of fabric on them. Very uncomfortable."

Pros: "On time, safe."
Cons: "Added costs for seat assignments, bags, and food"

Pros: "Got there safe and fast"

Pros: "Ease of boarding clean great take off great landing on time"
Cons: "cramped quarters hate paying for carry on"

Pros: "Not a thing!"
Cons: "The lack of empathy for my situation."

Pros: "Nothing really we got there."
Cons: "The 3 hours early message and having my flight delayed by two more hours because the pilot was last."

Pros: "Flight was on time."
Cons: "Seat are very uncomfortable and too close to each other. Water is the only free beverage and no snacks. You basically pay for everything like carry on bags, preferred seating, in flight snacks and beverages."

Pros: "Cheap airfare for sure"
Cons: "Flight attendants who argued over seniority, and tried to one up each other. Also I was in the aisle seat and one FA kept accidentally hitting me in the head with trash bags"

Pros: "I liked the ease of boarding and clenliness of plane. Crew was friendly and helpful"
Cons: "The seats were uncomfortable, didn't recline, usually I have no problem sleeping on planes and I had some issues with these."

Pros: "Being on time and boarding."
Cons: "Charges for selecting seat."

Cons: "The crew and the flight attendants were fine but the seating on the aircraft was uncomfortable when you add all the additional charges in for baggage and seat assignment Frontier is no different than other carriers it's a wash"

Cons: "Should ha e been aware when booking the extra charge for carry on luggage!"

Cons: "Seats. Room. Service"

Cons: "Seriously, it was a horrible experience. Everyone complains that they're misleading with the cost, but it really just adds up to what you pay on other lines, maybe slightly less still. BUT, so not worth it. Spend the extra money elsewhere. Terrible customer service. Seriously, there were 3 people that were nice, everyone else was flat out rude. Both on the phone and in person. And I was nice to them even though I was really upset, which was hard to do. Our first flight was delayed 8 hours for maintenance. We got a $10 food voucher and a $100 flight voucher. Not the best compensation considering the duration of our time in the airport and the cost of food, plus the fact that our flight was more than $100. We couldn't use the flight voucher on our return flight because it was already booked (even though a supervisor prior to that said we could), so that was worthless since I have no interest in flying with them ever again. I found out later that the flight voucher can at least be used for baggage and seat selection on the return flight, which no one mentioned even when I specifically asked multiple people (including a different supervisor) what it could be used for. But that didn't help me out either since... the flight back was flat out cancelled 40 mins before it was due to leave because they didn't have a crew to fly it due to weather issues elsewhere. The next flight they could get us on was two days later or 2 weeks later... We got a refund, but of course since it was such short notice then booking on another airline was far more expensive and they don't make up the difference. It seemed like Frontier runs things so tight that they don't have any backup plans for what I would assume are not wholly uncommon things, like maintenance and weather issues. And, as other people have pointed out, they were the tiniest seats I have ever seen. All I could think once we got on the plane was, "Thank God I'm not fatter or taller and thank God we weren't stuck on the plane itself!""

Pros: "Clean aircraft, on time. Organized!"

Cons: "I was very surprised that we had to pay $45 for a small carry on. That will prompt me to look elsewhere in the future."

Pros: "My wife was in need of a wheelchair because of a disability. One was promptly provided for her both upon boarding and disembarking. Thank you Frontier!"

Pros: "Got in early! Left on time!"

Cons: "I will never fly Frontier or use Kayak ever again. Very disappointed in both companies."

Cons: "A320 seats don't recline...not Frontier's fault...everything costs but water on a 3+ hour trip...at least coffee should be free especially when ticket prices are still up while fuel costs are down....ditto for bag prices Pilots did an excellent job of landing in a 62 MPH wind...several other flight hsd to abort landings due to wind"

Pros: "flight and crew were excellent"

Pros: "The lower fare"
Cons: "Everything else. Felt like we were being punished for paying less. It was s surprise e we had to pay for our carry on. Lack of comfort was the worst part."

Pros: "I like th newer planes and the fact that the seats are pre-reclined. Space seems open and not claustrophobic. Efficient boarding and timely departure. Although they charge you for everything, it's a great option for a low cost airfare."
Cons: "All was good on this one."

Cons: "Terrible seats. Non-adjustable, thinly padded, short on leg room. Like a flying school bus."

Pros: "Flight boarded on time, took off a few minutes late due to passengers having rough time getting through slow security. Ended up arriving early to Chicago by quite a bit of time."
Cons: "Seats are not comfortable, however given the cost of the flight I didn't expect a luxury plane by any means."

Pros: "Cost"
Cons: "Tray table too small Not enough snack variety Not enough staff at check in window both times"

Pros: "Everything"
Cons: "Nothing"

Cons: "Luggage never came"

Pros: "The flight attendants were really nice, funny, and attentive. They were great."
Cons: "I think it is insane that the overweight charge is double. The baggage fees are insanely expensive and the seats are so close together on the plane you feel like you are sitting in each others lap. Considering how many passengers they have on the plane and how much money they make show how horrible the baggage fees are because clearly they are making profit. Also, you can't even get water without paying for it. Everything here costs, this is why I will continue to fly with Southwest and I will never fly with this airline again."

Pros: "I was unaware that Spirit charges fees for carry on bags! Talk about hidden in the small print. $55 per bag. That’s a significant increase. I’ll never travel this airline again."
Cons: "See above."

Cons: "Seats cannot be moved. "Trays" were the size of an I-phone. Very loud (drunk) passenger was annoying (not Spirit's fault) Screaming child out of control (not Spirit's fault)"

Pros: "Boarded the aircraft quickly and left on time."
Cons: "Airplane reeked of vomit and vinegar. Seats were dirty and you have to pay for water."

Cons: "Flight was delayed, have been sitting on the Tarmac for 30 minutes, no water is being provided. I'm 5'3" and my knees are pressed up against the seat in front of me. I would rather have paid the extra money to fly Soithwest."

Cons: "I didn't like that you are only allowed to take one personal item on them flight."

Pros: "Absolutely nothing"
Cons: "From the moment I checked in the limit for bags was 40 I s not 50 I s. The bag price to check one normal was 50$ plus 30$ if it was under 50 not 40. The customer service could not have been more rude the flight was delayed 6 hours for “crew “ reasons. We were given only $7 to use and. Or bing eas openfor food. Awful experience never want to fly again."

Pros: "Cheap flight"
Cons: "Overnight flight & Flight delayed by 1 hour."

Pros: "The flight time was shorter than usual. (It is usually a 4 hour flight, actual flight time was 3.5 hours)."
Cons: "There was no leg room even if you are sitting all the way back in the seat, the seats don't recline, they charged for water, the aisles are so small that if you have any body part the tiniest bit out the crew will hit it hard without warning with their food cart, the plane was not particularly clean, and the flight from Chicago to Phoenix was still expensive ($300), and charged $30 for a carry on bag."

Cons: "it was late as always"

Pros: "Nothing"
Cons: "No room no service horrible everything"

Pros: "It was fine"

Pros: "Arrived on time and they boarded well. You get what you pay for. Cheap flight and nickel and dimed on everything else."

Pros: "I enjoyed the fact that the boarding process was simple and that the crew on the plane was nice."
Cons: "Getting charged $50 for my check bag was ridiculous especially since the spirit website was down for practically an entire day. The crew at the front desk who handled this was very rude. Additionally I requested that I have the aisle seat on both flights and whoever the brainchild who did seating placed me at the window seat on both of my flights. There was even an adequate amount of empty seats that I could have been placed in. Finally, why are the tray tables the size of my wrist? Granted I was trying to use it to lay down, but even if I was trying to use it for food and drink, or to put a laptop on, it would have been next to impossible."

Pros: "The boarding process went quick and smooth especially since we had 3 small children with us. The ticket prices are nice but with all the extra fees it's like highway robbery"

Cons: "The seats were much more confined than flight to phoenix, I asked if I could occupy empty seats behind me, I was told no by flight attendant, medical purposes, yet one of them occupied during flight. I was very uncomfortable and in physical pain afterwatd, I will pay more $$ next time for extra room in other airline. I was also charged twice for reserving carry on luggage. Paying extra to eliminate these factors will be worth it too me."

Pros: "Everything went smooth."
Cons: "All the fees were too high and didn't like that they go up if you don't do it right away. I paid for a carry on and then had to check it and it cost me $5.00 more for a lot smaller bag what a joke! Large suitcase $50 little carry on $60 way to high!!!!!"

Pros: "About the only thing that I can say I liked is, the boarding process went smothly for me & my luggage was on time."
Cons: "Where to start... paid more in bag fees & to get an isle seat for each(4)flights than I did for damn plane ticket! Flights delayed 4hrs another flight in same trip delayed 2 hours. Staff wasn't interactive/friendly I'd say 6/10 were nice. Asked for an isle seat the person helping at counter, said I'd have to pay to upgrade. Seriously- upgrade for isle seat!! I paid to have an isle seat on all 4 flights(I'm a disabled vet who was injured in the line of duty) I need easy access to toilets I'm unable to crawl over people, in turn need idle seat). Paid for isle seat all 4 flights- just to see the flights were super empty, people were sitting where they wanted anyway. Thanks for taking my $ for the seats tho spirit:-|. Staff wasn't that friendly compared to other airlines I've flown on. Not food. No entertainment on flight. Not worth it. If they don't do better business they won't last long I feel. There is potential just needs some work!"

Cons: "I booked one ticket from Denver to Baltimore, but found out I would be charged twice ($80 in total) for checking one bag. While i did have a layover in Chicago and this indeed was only one trip, Spirit denied this and said that since I had a layover, they were two separate tickets. This is unacceptable. My ticket said Chicago was a layover. It is absurd to be charged twice for baggage on one single trip. Last time I fly Spirit!!!"

Cons: "The flight attendant did gently shove me to wake me.up and ask if I had trash, but I was able to fall back asleep."

Pros: "not much - low fare i guess"
Cons: "uncomfortable seats.. extra fess for almost everything including water.. no legroom.. delays"

Pros: "One customer service woman at the airport."
Cons: "Literally everything else. I could not have had a worse experience. Spirit's online system changed unexplainedly changed our address without our knowledge, therefore preventing me from checking my fiance in online. I spent too much time attempting to talk to them about it over the phone, and ended up being late to leave for the airport. On the drive there, I was able to get ahold of a customer service representative on the phone who purchased my fiance's luggage, seat, and checked her in over the phone. We arrived 43 minutes before the flight, and were turned away while attempting to check in her bag, being told that she was not checked in for the flight, and it was now past the mandatory 45 minutes before flight time and would not allow her aboard. I spent the next 2 hours arguing with customer service, where they accused me of lying and said that they don't even offer to check in people over the phone. I could go on, but it was absolutely awful, and we weren't able to be placed on a flight until the next morning."

Pros: "Spirit's staff were friendly and very enjoyable."
Cons: "There were crazy amount of fees that I wasn't aware of when I booked."

Pros: "The crew was nice professional."
Cons: "The flight was delayed and LaGuardia was pure chaos. The terminal where Spirit takes off from is mayhem. That was the worst part. Otherwise the flight was quite average. The seats are very thin, and close together, but it wasn't terrible."

Pros: "Seats on my return flight seemed to be much larger and more comfortable."
Cons: "The website isn't very user friendly when you're trying to print boarding passes, pay baggage fees, etc."

Pros: "Going with Spirit Airlines was no problem. Great pricing, long lines to check in bag but it was organized with helpful staff and moved quickly. Boarding was smooth, take off was on time, efficient & pleasant flight attendants. No problems getting my checked bag from the carousel. Overall excellent experience with Spirit. This was my second time flying with Spirit & 1st experience was similar. My return trip will be with Spirit again. I recommend Spirit!"

Cons: "From website to check in the worst I've seen in the business in decades. The flight was fine. The marketing tone of light-hearted humor overlaid on bad everything leaves bad taste in my mouth."

Cons: "Boarding times kept changing. First being delayed and then changed back to on time. I almost missed my flight."

Pros: "I didn't like anything, seats don't recline, not even the exit row I paid extra for. The flight was cheap until you end up adding checked bags, extra leg room, etc..."
Cons: "didn't like anything, seats don't recline, not even the exit row I paid extra for. The flight was cheap until you end up adding checked bags, extra leg room, etc..."

Pros: "SMOOTH RIDE"
Cons: "THE DELAY IN CHICAGO."

Pros: "I loved the fare price. I didn't need to check any bags or pay for a carry on --- if so it might not have been the best price."
Cons: "It seemed like we were the last in line for take off even though we got there before other planes. Take off was a little bumpy."

Cons: "This airline charges for everything, the seats are uncomfortable, the tray tables were tiny and dirty, the flight attendants have no idea what is going on, they push the spirit credit card (about a 15 minute pitch over the intercom), we had a five hour layover when other flights were available, and it was only a few dollars cheaper than other airlines. I will never fly with Spirit again."

Pros: "New cabin interior."
Cons: "Large baggage fees, not clearly disclosed in advance."

Cons: "Spirit Airlines charges for your carry on luggage. So the cheap ticket prices are good if you don't bring any luggage. Nothing is complimentary. The seats are totally cramped. I'm short and wasn't very comfortable. I have no idea how tall people handle it. I will not be choosing Spirit Airlines in the future."

Pros: "Nothing"
Cons: "On my departing flight I was delayed right off the bat for 2 hours. Then after that we sat on the tarmac for 2 hours and then deboarded and delayed another 3 hours. The staff was very unhelpful and I paid $28 for a seat upgrade which was not even fulfilled because I requested an aisle seat and got a window seat. The staff was also very rude and told me this why hispanic people have a sterotype. On my arriving flight I was double charged for my carrying on and backpack. I was told that I would need to pay for both but when I went into the gate that was not the case and I saw that my backpack met specifications to not be charged. When I paid the fee the attendant took money out from her brasserie to give me change and then pocketed the cash and when I asked for a reciet she said the computer system was down and on my boarding ticket it did not have that I paid for a carry on so I was given a hard time at the gate. When I explained what happened they said okay as if this shady stuff is acceptable. I was then delayed in the air for 2 hours and rerouted to detroit to get gas. We were told to hold tight and not allowed to use the restroom for an hour to then be told we had to deboard for an addtional 2 hours. This is horrible and I will continue to speak with someone until I get a refund."

Pros: "$45 Phoenix to LAX. Can't go wrong. My carry on easily met the requirements for the free bag. If you're going away for more than a long weekend probably makes more sense to fly another airline."

Pros: "There's nothing to really say that I liked."
Cons: "Seating is TINY. What's up with that? I'm 6' and 200 lbs so I'm not a small stature, but I'm hardly what be considered big, and I could barely fit in the seat. And though it's a short flight, I feel a beverage could be served - free of charge!"

Pros: "Even though boarding was late, we arrived in Chicago on time."
Cons: "The baggage was so slow to arrive at pick up that we missed our connection bus and had to wait another 1 1/2 hours. It took 30 minutes from landing before the first luggage appeared on the belt!"

Pros: "Flight was safe."
Cons: "Luggage policy, no drink, last time I had a very rude boarding person from Spirit treat me the worst I have ever been treated from an airline."

Pros: "The price of the ticket"
Cons: "Was delayed almost 2 hrs and was already a redeye flight. Cramped seating and have to pay way too much at airport for a carry on."

Pros: "I would only use Spirit Airlines for 1 day / weekend trips because of the baggage restrictions. And I would only use it so long as I'm cheap. Otherwise, this is the worst airline on the market."

Pros: "The boarding process was actually fairly smooth and efficient."
Cons: "I purchased the Spirit ticket because it was ~$30 cheaper than my other options. I was okay with the connecting flights for the savings. Silly me, I didn't check the fine print-- Spirit charges to CARRY ON a bag. Both ways. The $30 I thought I saved was quickly erased when I ended up spending $90 to carry a duffel bag on the plane. All FOUR of my flights were delayed by nearly two hours. Seats were thin, sparsely padded, and cramped."

Pros: "The crew coming back had a sense of humor. Made it more enjoyable."
Cons: "Still think your luggage rates are outrageous. What I saved on flight the luggage check in rate made it more expensive. Probably won't use you again. Sorry, but money is tight. And charging the outrageoust rates for snacks. Shame on you."

Pros: "Flights were on time and smooth, crew was pleasant."
Cons: "A lot of extra cost with Spirit which you don't see when you book with sites like Kayak. Spirit charges for seats if you want to select one and charges for every bag, including carry ons."

Pros: "Crew was very friendly Arrived on time."
Cons: "Seats did not recline. It was a red eye flight. Plane was extremely hot! We had to wait over 30 minutes (once we arrived at baggage) for baggage to be unloaded at ORD."

Pros: "efficient"
Cons: "nothing"

Cons: "At least they didn't charge for carry on duffle bag."

Cons: "My flight was delayed longer than 2 hours. Spirit overall has cheap prices for flights, but everything else is horrible. The delay felt like forever. The flight itself seemed kind of rough. You still have to pay for your luggage. It's almost worth it to just pay for a more expensive flight so that you do not experience all these annoying problems."

Pros: "nothing"
Cons: "canceled the flight, NO options for another"

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