Find Cheap Flights from Phoenix Sky Harbor Intl to London Heathrow (PHX - LHR)

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everything - absolutely no frills

Flight attendants were friendly, but they only had limited resources to work with.

Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best...

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

It wasn't clear that we would need to pay to check our luggage, especially since every international flight I have ever been on allows you a checked bag at no cost. When we got to the airport it cost us $130 each to check our bag which we were told it would have been around $50 if we had done it online ahead of time (if we knew). $130 per bag is excessive for checked luggage and we were extremely frustrated and disappointed. I like to fly Virgin when I can due to comfort but that experience left much to be desired.

Never seen an international flight charges checked in luggage $130 US dollars a piece

It got cancelled

Can elled

Nothing stands out. I am overwhelmed by the mediocrity.

Nothing stands out. This was a commuter flight, which means no leg room, no space, and no frills.

The movie selection was very good! The staff was very attentive!

The small serving cups for the hot water for tea

Standard fare for BA; expensive flights with 2 lousy return flight stopovers just to prolong the experience, waited over an hour to just drop bags, cramped seats for anyone over 4' tall- which for a >10 hour flight is torture no matter how many times you get up for a stretch. Food was okay. Those are just the good bits.

BA flight attendants have clearly not been to smile school and are really grumpy- if you don't like your job change it. Relevant to the flight experience not not BA directly- what's up with the TSA? Give someone a uniform and a badge and they behave like Nazi's. As a family of three, we opted to have the pat down rather than the radiation but were quizzed as to why, were ordered to stand aside and wait as clearly this was so unusual they had never experienced anyone ever refusing it before. We made the flight on time but no thanks to the TSA who sadly are impervious to common sense or basic manners and human decency. After delaying us as long as they could they just let us through without the pat down even. It clearly demonstrated that the whole facade is not about 'security' but rather about herding sheeple through a gate minus their dignity and any rights they thought they had left.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Free wine with horrible food

3 hr. Delay, food was horrible, no reading light, movies would play for 5 min. Then start Over. Unable to pick seats

easy - no surprises

Everything

great flight

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Cross listed with British Airways. Their flight attendees were great -- affable, helpful, and collected. Nice big plane with a little extra leg room. They had the pedal to the metal to make up for a delay in departure. Automatically rebooked the second leg of our flight to work around a delay. Generous with drinks, beer, food, and snacks.

The overhead lights wouldn't turn off on a 9 hour overnight flight.

I counted on the airline to scedule enough time on the layover in London. We had a delay and then we had to run to plane. And the luggage made it to us two days later.

Good flight

All good.

Food was good and drink selection was great.

Personal TV screen had some visual issues. Headrest wouldn't retain its position.

Food was good!

The flight was late, that happens. There was no sufficient information about it though. Boarding was badly organized (could not hear BA staff yelling through the crowd). The 1000-year old 747s are really inconvenient and you could not believe how small the seating space is. To dot the i, of course we missed our connecting flight and got no information about it, again, only after running across half of Heathrow... About missing the connecting flight: it could have been avoidable with just a minimal amont of effort, or willingness, or any sign of care towards the passengers. Customer service is waaaaay behind my expectations.

Tried to change my return flight from Phoenix to Miami. Typical Legacy rigid inflexibility made it impossible.