It wasn't clear that we would need to pay to check our luggage, especially since every international flight I have ever been on allows you a checked bag at no cost. When we got to the airport it cost us $130 each to check our bag which we were told it would have been around $50 if we had done it online ahead of time (if we knew). $130 per bag is excessive for checked luggage and we were extremely frustrated and disappointed. I like to fly Virgin when I can due to comfort but that experience left much to be desired.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Standard fare for BA; expensive flights with 2 lousy return flight stopovers just to prolong the experience, waited over an hour to just drop bags, cramped seats for anyone over 4' tall- which for a >10 hour flight is torture no matter how many times you get up for a stretch. Food was okay. Those are just the good bits.
BA flight attendants have clearly not been to smile school and are really grumpy- if you don't like your job change it.
Relevant to the flight experience not not BA directly- what's up with the TSA? Give someone a uniform and a badge and they behave like Nazi's. As a family of three, we opted to have the pat down rather than the radiation but were quizzed as to why, were ordered to stand aside and wait as clearly this was so unusual they had never experienced anyone ever refusing it before. We made the flight on time but no thanks to the TSA who sadly are impervious to common sense or basic manners and human decency. After delaying us as long as they could they just let us through without the pat down even. It clearly demonstrated that the whole facade is not about 'security' but rather about herding sheeple through a gate minus their dignity and any rights they thought they had left.
I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.
I thought we had paid for two checked bags in advance but was told we did not and so had to pay for them at the airport. I was very focused on making sure I had two checked bags paid for online when purchasing the tickets. I don't know if it's some glitch in your website or that it was just confusingly worded/phrased, but I did think I had bought the higher level package that allowed for two checked bags.
Cross listed with British Airways. Their flight attendees were great -- affable, helpful, and collected.
Nice big plane with a little extra leg room.
They had the pedal to the metal to make up for a delay in departure.
Automatically rebooked the second leg of our flight to work around a delay.
Generous with drinks, beer, food, and snacks.
The overhead lights wouldn't turn off on a 9 hour overnight flight.
I counted on the airline to scedule enough time on the layover in London. We had a delay and then we had to run to plane. And the luggage made it to us two days later.
Very pleasant staff in airport and on board. Really like the new planes, too. Food served on long haul international legs even on SAS Go which was great.
Boarding a bit confusing on a couple legs, didn't really announce boarding group etc, but otherwise was fine.
No food service on a four hour flight that departed at 11am. Except soggy sandwiches for purchase. I recommend taking your own food. Plane not very clean.
Pleased that a snack and beverage were served even though the flight was only 50 min.
Aeromexico no longer has their own kiosk at the Atlanta Airport. Wandered around for 10 min looking for it until a KLM employee let me know I had to check in with Delta.
The flight was late, that happens. There was no sufficient information about it though. Boarding was badly organized (could not hear BA staff yelling through the crowd).
The 1000-year old 747s are really inconvenient and you could not believe how small the seating space is. To dot the i, of course we missed our connecting flight and got no information about it, again, only after running across half of Heathrow...
About missing the connecting flight: it could have been avoidable with just a minimal amont of effort, or willingness, or any sign of care towards the passengers.
Customer service is waaaaay behind my expectations.
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