I have flown with LOT several times and regret it every time; however, they are the only airline that offers the direct flights I need. Boarding was awful. I was alone with 3 children, including an infant, and we were forced to stand in buses packed like sardines. Then, for such a large flight, there was not even a gangway. I was expected to carry a baby, a carseat, and luggage by myself up the dangerous steps into the plane while the crew RUSHED me. The crew was very curt, cold, and inattentive. No one offered any assistance or sympathy to me alone with kids. There was no ventilation or AC in the plane.
My ONLY complaint with LOT was the lack of WiFi and the food in business class… still, I use them because they have great connections to Chicago and they fly the 787 - which I think is a great wide body jet. Well… now LOT has WiFi (good satellite speeds) and AMAZING food. LOT now is giving Turkish Airlines a big big run for the money. And they consistently have less expensive business class. I am a very happy customer!
Issue with boarding, group of passengers on a religious trip coming back to NYC kept trying to change seats, even standing when the plane was pushing back. Crew/Pilot kept very good composure, some passengers got aggravated and started venting out loud but this group created a serious security risk. Crew/Pilot should've been more stringent and called in security or remove them from the flight.
The seat was paid for but given for some different person .
Krakow airport is very disorganized. nice seats. friendly crew. long legs had screens. short leg did not
Flight was delayed for a hour from Warsaw, not sure why. When we landed in Chicago, plane was still on the runway for about half a hour. Took a while to get off.
No WiFi and ok comfort in business class. Home safe I guess that’s all that really matters.
I would like to be able to choose the seat before the flight without paying extra money. Family members should not to be separated from each other.
Flight was delayed by a hour could have been better addressed. Flight was fine with great service by the flight attendants
All good. Didn’t get the seats I booked online. Luckily, copassanger cooperated! Mistake- I failed to verify connecting flight seats details at Mumbai. Staff at Mumbai airport to be blamed equally!
Some of the rudest flight crew I have encountered in over 40 years of flying. Despite pre-ordering a vegetarian meal, the only options provided included meat, with no other choices or substitutes offered. Additionally, the sound on the entertainment system was not working. With flight delays had only 20 minutes to make it to next boarding gate and after running most of the way made it to flight with 2 minutes to spare Will never fly SAS again and I am looking for partial refund for false advertisement.
I feel SAS is the only airline that does not let you choose your seats when you're checking in, and so we were forced into two middle seats and it was quite uncomfortable. There are not enough new and quality movies available on the entertainment system. After our inbound SAS flight being canceled with less than 12 hours til departure, the whole experience flyign with SAS wasn't great.
Didn't care much for the food but maybe that's just because I'm American and the food was very European. Would have liked a second alcoholic beverage service in a 7-8 hour flight. I was offered two wines to have with dinner though and should have accepted both. I didn't realize they would only offer alcohol once. Lights were never turned off in the cabin for sleeping. Flight was delayed several hours with zero explanation from SAS. However, the flight attendants were fantastic. We were traveling with a friend who needed oxygen and they were very attentive and helped him throughout the flight. That was greatly appreciated. The pillows and blankets are great. Gift bags with toothbrush etc so nice! This was our first time traveling Premium so alot of perks we were used to getting! The flight was smooth and I loved watching the planes location on the seat screen and being able to watch movies etc. overall it was great I would definitely recommend SAS to anyone and hope to fly with you again sometime.
My daughter always gets sick when we order the gluten free meal option. Internet didn’t work as advertised.
The flight was very cold, and the seats were rather uncomfortable. The food has been better on our other SAS experiences. Most significantly, the luggage with most of my wife's personal items and clothes didn't make the flight. Hoping for a quick resolution, but no real opportunity to speak with a Human has us concerned.
It was so hot on the plane. No air jets above the seats
Please see my comments for the flight from Chicago to Copenhagen
We were sitting in SAS plus. Super friendly, service that went above and beyond on a Full Flight too! Meals were deliscious and trays were cleared promptly. Generous drinks offered throughout the flight. Would like to suggest better movies on offer to watch.... In all genres and maybe more cooking shows? There was only 1, Nadia's Everyday Baking... Thank you
This was my first time flying SAS and used them for 4 flights. The crews, flight and communication was outstanding. I flew premium economy and was extremely impressed by their SAS lounges. I will 100% ise SAS again. Everyone was so pleasant!
little entertainment choices. Seat/bed too firm an no sleeping mat
I had bad experience with United airline. No live rep, they only have AI that respond to customers concern
Flight and crew were great. Need more legroom and do not allow seats to recline.
We arrived to Chicago nearly 30 minutes early, which was great, but then was on the ground for over an hour because the gate was not available. The issue I had was the pilot estimation was frustrating. First he said he was informed it would be 20 minutes but he said "it will probably be more like 10 minutes". After 30 minutes he came back on the comm and said it would be another 10 minutes, maybe 20. I understand he was only giving estimates but he also layered in his own gut feel. We were never told why we didn't have a gate even after our scheduled entry.
Just sat on the run way after we arrived early
The Code Share with Air Canada was not very streamlined. I had to check in at airport (not online) on the outbound and return flights
Stored my cloth purse under seat in front off me as instructed. When I retrieved it, half of it was soaked, along with everything inside it. I don’t really know how that could have been prevented because the area did not look wet, but I was not happy about it.
Phx - ORD was nice 737 with starlink and the ORD - grr was ancient bare bones airbus with not even a power port lol
It was easy to board, and the staff was friendly and helpful. What could have been better is that I shouldn't have to pay extra for a seat that doesn't recline.
Was on the plane sitting longer than the actual flight in air was, boarded at 5:45p and didn't take off until 6:50p flight was only about 30 minutes long. Just was poor experience will booking more with American Airlines.
The couple in front of me were constantly talking over the announcement from the captain and this was annoying me.
I'm a nervous, autistic adult. The staff were very friendly and answered my questions and came by at regular intervals to check everyone's comfort. They even resolved a fight between two couples in front of me!
roomiest flight in economy I've taken in years. Excellent experience!
I was booked to travel from Dallas to Nairobi via Chicago and Brussels and had been issued boarding passes for all three segments of my journey. At the boarding gate in Dallas, I was required to check my carry-on luggage due to limited cabin space. Despite my attempts to explain that I was traveling internationally and would not have access to the bag during transit, my concerns were not considered. I also informed the staff that I did not have a padlock to secure the luggage, but this was disregarded. Consequently, I had to hastily transfer essential items from my carry-on into my handbag. To my surprise, upon arriving at Chicago Airport, I observed numerous international travelers boarding with cabin bags that were significantly larger than mine. This experience left me extremely disappointed and led me to decide against using United Airlines for future international travel, a sentiment I have also shared with friends and family. Unfortunately, the onboard experience on the Chicago to Brussels flight further reinforced my dissatisfaction. The cabin crew appeared disengaged, indifferent, and lacking in attentiveness, resulting in a service experience that fell well below my expectations.
I want to highlight the crew members and their excellent work and professionalism. They work hard to make a long trip the most comfortable as possible, the food and drinks they offer are pretty good. And they are always asking if you need something else. I have had experiences with other airlines where you have to basically beg for a bottle of water. This is not the case. Highly recommended!!!
the blanket was great and pillow helped. really need a toothpick packed with meals
Very comfortable plane. The food was very good (for airplane food). The crew was great
The legroom was lacking and the entertainment system lacked adequate selection of older films. Modern films are generally not very good.
Perfect airline, super friendly, great service, tasty food. Would fly again.
Everything could have been better. What needed to be wrong with United went wrong
It was good. The seats in economy weren’t bad
canceled flight. needed to fight to get same fare class. now they have canceled return.
need more US friendly food options. Directions on getting to the next gate were terrible - resulted in long walks to the terminal and then finding I couldn;t enter there and had long walk back, then train to security then train back to where I started in the first place
Late lights, lost baggage and cramped seats. Did not feel that lost baggage was a priority. Communication was slow and often unclear.
I will never want to book with these people. They are arrogant and rude. Food was really really bad, crew was even worst
Check-in in SAN was long. ORD was good. Flight delayed On board crew was ok. No warmth or personality. LHrR barely made connection
Check-in experience, for business call please provide a premium experience
Everything. Employees offered to help me because I had to use a cane.
Unfortunately, my flight was cancelled because of some sort of emergency over the Atlantic and had to return to London. While I think British Airways made every effort to mitigate the situation, I must say it was still pretty unpleasant. I do appreciate the fact, however, that British Airways put my safety first…and I think the effort to correct a bad situation was very sincere. But I think the process might be handled better in future.
The seat pads are past there sell by date now and are uncomfotable. Also, with screens in the back of the seat, the seats shouldnt be able to recline as this puts rhe screen in your face.
As I have said it sucked, the ticket counter to have to find and pay for another airline to get home. Now I understand this happened over the weekend but they should have someone there to talk to us instead of throwing the regular crew under the bus.
