No pillow, no blanket, poor selection of movies. Crew not very attentive or "happy" to assist passengers
As with all Aerolineas Argentinas flights, check-in was terrible. They have a system where all international flights (or other multiple-flight categories) check in together, so the airport is very crowded, the lines are very long, and checkin takes forever. Online checkin was not available to me. There was no entertainment. Food was edible but mediocre. However, all of the staff (onboard as well as in the airport) were very friendly and helpful.
Excellent flight and service. Food, main course and dessert are good but 1st course very bad. I didn't like the breakfast. Needs something as cheese or fruit. Or at least a good quality croissant.
Cons: "They dont pick up the phone or answer whatsapp messeges. Sent email advising me to check and it said reservation not found. Tried calling and sending whatsapp message but got no reaponse. Printed all my receipts and hoped my res was valid."
Cons: "Great service, fantastic flight and good price. Unbeatable !"
Cons: "For three Months same movies"
Cons: "We were very pleased with our flight"
Pros: "It got us back from a great day at the falls... what more could we want?"
Cons: "A little more ice in my drink?"
Cons: "El centro de servicios al consumidor no contesta las llamadas de forma eficiente. Tuve problemas con el check-in que requería asistencia. Tuve que esperar un total de una hora para ser atendido (dos llamadas : una esperé 35 minutos y colgué y la otra unos 38 minutos más). Al fin y al cabo la persona que me atendió no me pudo ayudar. Me dijo que no podía hacerlo pero que iba a poder asignar dos asientos juntos para mi esposa y yo. Para sorpresa mía no fue así cuando hice el check-in en el aeropuerto tenían a mi esposa y a mi separados. Tuve que aceptar los dos últimos asientos en la cola del avión - los cuales no reclinaban completo. Para culminar; para cuando la azafata vino a proveer el servicio de almuerzo- se había terminado la carne. Mal servicio"
Pros: "Everything was excellent for the price I paid."
Cons: "Entertainment options."
Cons: "Flight delayed due to a pilot’s meeting. Check in time overall took 1 hour"
Pros: "The set up to board the plane was slow"
Cons: "Allow more time for boarding. prioritize people with small children and disabilities, as well as older travelers and with mobility problems."
Pros: "After we bought waters through the gate, we had to throw them out before we got on the plane. Then every time we would click the button for a flight attendant to come over to give us water, it seemed like an issue. We got maybe a single gulp in every cup. It got to the point where they ignored us."
Cons: "The flight attendants. The food. Being able to bring your own water after buying it THROUGH the gate. Everything."
Pros: "We got there safe, so pilot was great."
Cons: "Flight delayed over 2 hrs with no explanation, flight attendants were not attentive when we called for them, food was not good."
Pros: "DELAYED 3 hours"
Cons: "Very good service"
Cons: "Space!!!! The sits are very small!!!!"
Pros: "Cabin crew was very attentive and helpful. Great service. The plain looked new. Food was very good compared to other airlines."
Cons: "Very rude female employee at 2nd security check point before getting to the plain on the night of April 20. She should be trained better. Having more movie options would be great."
Cons: "better boarding"
Pros: "We arrive 30 min earlier"
Pros: "Fast efficient... comfortable seats great crew"
Cons: "I think the menu could be better"
Pros: "Lost money"
Cons: "Lost money"
Pros: "The best flight ever... the crew make the difference, together with the food and the entertainment."
Cons: "(Tight seating) but I’m a big guy so it’s a 50/50"
Pros: "Crew and entertainment."
Cons: "Food and lack of spirits besides beer and wine."
Cons: "The fly asistent was really disrespectful with everyone"
Pros: "Service, food, Argentinian movies"
Cons: "I liked everything"
Pros: "I had a very pleasant flight. The staff were very polite and accommodating."
Pros: "the plane was new"
Cons: "my flight was delayed one day due to overbooking, basically they gave my place to someone else. I lost one day of accommodation at destination and had to pay another one in Buenos Aires for which they reimburse max 55 usd, and when you wait fir reimbursement those guys move so slow you won’t believe is true, imagine you have also some people before you- i waited for 2h and 30 min and had 5 people before me. Overall Aerolineas is not a stable company so watch out when you plan your itinerary in Argentina with them i lost two flights because of them in one week"
Pros: "Small airport. No hassle."
Cons: "Bad service cancel fligths and the costumer never know that has been cacelled no even sorry said also they dont provide mask to slept pooor poooor service"
Cons: "Our flight was delayed for two hours. Finally, we get on the plane, it takes off, and it's freezing."
Pros: "I liked the customer service. They were very accommodating during the pre and post hurricane Irma. The planes are very clean and the service on board is very good as well."
Pros: "Beautiful plane. Luggage pick up was very good and fast."
Cons: "At check in the employees were chatting with each other while we waited excesice time in an extremely large and slow moving line. too little space between one seat and the next one."
Cons: "We were in the exit row. They made us put our light jackets in the overhead bin while letting 4 others keep them in their laps. When I pointed to the other jackets, the two attendants looked at them and then just moved on. 9 flights in 21 days, all flight attendants on the other airlines we flew were friendly and pleasant. Aerolineas Argentinas attendants were grim, unfriendly, and we believe singled us out for being from the US."
Pros: "the crew was good the plane os modern and good ammenities"
Cons: "the waiting at ezeoza ,was ectremwly long and exausted"
Pros: "It was a good flight, departed on time, landed on time, crew was attentive and responsive, food was as good as a flight food is anywhere else's"
Cons: "Crying children's, however it is not the airline fault"
Pros: "In general the customer service was excellent"
Cons: "I didn't like time to recovery the baggage. Was 70 minutes"
Cons: "small portion on cofe / wine"
Pros: "Very punctual"
Cons: "Cabin service"
Pros: "Not much"
Cons: "Flight attendants did not answer call button. Pointed out to one that the entertainment center sound didn't work. She gave me another set of ear pugs. Didn't wait to see if that was the problem.....it wasn't. Another just turned it off and restarted and said "that should do it"....it didn't. She also didn't wait around or even check back to see if it now worked."
Pros: "All five flights that took within Argentina with aerolineas Argentina were on time! What more could you ask for?"
Pros: "Outbound flite uneventful which was OK but the return flite to Miami we seemingly waited an eternity (well over half hr) to receive our luggage. And they could use a few more personnel who spoke English at both check in at Buenos Airies and on the flite itself. After all it is an International carrier and all aspects of the flight experience would benefit from staff that was multi lingual."
Cons: "In flight entertainment had relatively few, interesting films and no games at all. Food was really poor (for business class) and the drinks on offer were VERY limited e.g. No Whisky at all - despite being on the menu card as available! Only four spirits on offer. Service by the crew was OK but certainly not up to what we are used to in other airlines Business class. Really very little attention given to the passengers (except when asked - not on a preemptive basis)."
Pros: "Comfort of plane, entertainment available, on time arrival. I would never go on american, delta or latam if I have option on aerolíneas argentinas"
Cons: "Food was average, check in process was a little slow, not bad but there is no online checkin available."
Cons: "Really the boarding in BS.AS. to the IS is aweful. So many redundant check points, it's bizarre. Consolidate all into one and stop bothering people and make boarding faster! Also the plane was delayed for a maintenance which should have been done earlier."
Pros: "On time, convenient. Newer planes and better than 10 years ago."