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Pros: The variety on the LATAM Play.

Cons: There was no vegetarian food. I do not eat meat and the only available sandwich had ham. Having an only cheese option is not that expensive or complicated...

Cons: My seat wasn’t clean. Dirt was visible. We used Clorox wipes to clean it before sitting down. If someone had previously sat there with an illness, we would certainly be at risk. Very disappointing to see during Covid-19 outbreak.

Pros: Mediocre flight and service

Cons: Check-in was terrible, boarding also very disorganized. Crew on board was ok; very few flight attendants spoke English.

Cons: No complaints, good airline, good service, good staff

Pros: So late and they not Help in my petition

Cons: Be more organized

Pros: the crew was good!

Cons: It was freezing inside, and I could not regulate the cold, I became sick on the way to my vacation

Cons: Boarding was a bit disorganized in Guayaquil, and once we landed we sat on the tarmac of JFK for an hour before unloading outside and being bussed to another terminal.

Cons: Atenção aos passageiros. Voo atrasado além de mala extraviada. Sem notícias desde o dia 28/01.

Pros: Good crew

Cons: Seats way too cramped.

Cons: They don't come around with drinks very often on LATAM. We bought our startup supply at the airport. First drink round was two hours into the flight.

Pros: Crew was helpful, worked to make the passengers feel comfortable.

Cons: The connection didn’t allow for enough time so I missed my connecting flight. LATAM doesn’t recognize PreCheck, even though US airports do offer that but without the printout boarding pass passengers can’t take advantage of the shorter lines. LATAM also charged for both flights to check baggage instead of charging once for the whole trip.

Cons: Check-in was terrible, the agent checked our suitcase and then found out that we can't take the flight and the suitcase was gone. After waiting 3 hours at Medellin the suitcase was still not found. We left , besides we missed half of our vacation day, and after calling a lot we got the suitcase back in Guatapé. So much trouble for us because the agent was not able to do the check-in properly.

Pros: the crew was really nice! there is not enough space for legs!

Cons: if they could not charge extra for the checking bags!

Pros: nothing

Cons: everything

Pros: The crew

Cons: It was excellent for me

Pros: nice crew for sure!

Cons: not to charge the extra cost for the checking bags!

Pros: Helpful crew

Cons: Seat comfort

Pros: Super friendly crew and great seats.

Pros: El vuelo fue a tiempo y sobretodo muy facil de obtener el pasabordo. La gente muy amable y eficiente. Gracias!!! The fly was on-time, I got the boarding pass easy and fast, stuff was Wonderful!! Thanks

Cons: At this time all worked perfect for me the way how it is.

Pros: The middle seat empty AMAZING!

Cons: Bigger glass for wine !

Pros: Absolutely nothing.

Cons: They canceled 2 flights and almost didn’t put me in the next one, never ever flying LATAM again

Cons: Our flight was cancelled with no explanation created a nightmare for us and latam did not step up. Very disappointing

Pros: Free flight change.

Cons: Meal selection was average.

Pros: nice crew for sure!

Cons: not to charge the extra cost for the checking bags!

Pros: All the staff was great.

Cons: I was trying to upgrade for business and the front desk told me Can only be done 24 hours. What diferentes it makes if I paid in front desk or by the phone?

Pros: Crew was good

Cons: Seat not comfortable

Pros: nothing

Cons: everything

Pros: Crew was helpful, worked to make the passengers feel comfortable.

Cons: The connection didn’t allow for enough time so I missed my connecting flight. LATAM doesn’t recognize PreCheck, even though US airports do offer that but without the printout boarding pass passengers can’t take advantage of the shorter lines. LATAM also charged for both flights to check baggage instead of charging once for the whole trip.

Cons: Good airline, will fly them again

Pros: The crew were good.

Cons: I wanted to change the returning day, but the charge was too much. More consideration for the client.

Pros: All good

Cons: To drop the bag was very messy

Cons: El espacio entre asientos es muy reducido. Las rodillas pegan contra el asiento de en frente. Muy incómodo y genera impacto en la espalda.

Pros: All good

Cons: To drop the bag was very messy

Pros: The free middle seat because the flight was not full.

Cons: Bigger glass for wine

Pros: New plane, nice crew, good entertainment, good food.

Cons: The flight was delayed by 4 1/2 hours and it was handled horribly. First, I had to wait at check-in for 1 hour despite having checked in online. Next, we were told hourly-wise to check-in at the gate to find out when our flight would leave. This was a hassle and caused me a lot of stress since I had to make new plans with a new itinerary for my arrival in Chile where I was supposed to meet my elderly parents. The staff kept telling me they didn't know when we'd leave asking me to check back four times before they were able to give me a definite time. Aweful experience that caused me a lot of stress and inconvenience.

Cons: They got our bag out of the plane and then lost it, had no earphones whatsoever.

Cons: El espacio entre asientos es muy reducido. Las rodillas pegan contra el asiento de en frente. Muy incómodo y genera impacto en la espalda.

Cons: Terrible airline and airport system... the boarding system is a disaster... after waiting in line for so long they send you to different counters to pay for bags... on top of that they didn’t check in one of the 6 in my group by the attendant’s mistake and they closed the flight in us...there is a bussing system that “takes you to the plane” and when we finally made it to our gate the bus made their last of the 2 trips to the plane. So we lost our flight to Cusco and ruined our entire first day of touring in Cusco..... your system or multiple check in/ cashier/customer service counters is a disaster and it makes zero sense. I will NOT fly latam again.

Pros: All the staff was great.

Cons: I was trying to upgrade for business and the front desk told me Can only be done 24 hours. What diferentes it makes if I paid in front desk or by the phone?

Pros: Crew cordiality

Cons: Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies.

Pros: Free flight change.

Cons: Meal selection was average.

Pros: the crew was really nice! there is not enough space for legs!

Cons: if they could not charge extra for the checking bags!

Pros: Super friendly crew and great seats.

Cons: No complaints, good airline, good service, good staff

Pros: Helpful crews

Cons: self-serve bag drop to speed up the bag drop process

Pros: nothing

Cons: everything

Pros: Absolutely nothing.

Cons: They canceled 2 flights and almost didn’t put me in the next one, never ever flying LATAM again

Cons: The flight was delayed at the last minute

Pros: The variety on the LATAM Play.

Cons: There was no vegetarian food. I do not eat meat and the only available sandwich had ham. Having an only cheese option is not that expensive or complicated...

Cons: El espacio entre asientos es muy reducido. Las rodillas pegan contra el asiento de en frente. Muy incómodo y genera impacto en la espalda.

Cons: My seat wasn’t clean. Dirt was visible. We used Clorox wipes to clean it before sitting down. If someone had previously sat there with an illness, we would certainly be at risk. Very disappointing to see during Covid-19 outbreak.

Cons: Our flight was cancelled with no explanation created a nightmare for us and latam did not step up. Very disappointing

Pros: the most important thing for me is to arrive on time. Everything else is secondary.me

Cons: music selection was not good. The crew has to try to wake you to offer you food instead of bypassing you in your eyes are shut. I never got a meal either way.

Cons: My seat wasn’t clean. Dirt was visible. We used Clorox wipes to clean it before sitting down. If someone had previously sat there with an illness, we would certainly be at risk. Very disappointing to see during Covid-19 outbreak.

Pros: All the staff was great.

Cons: I was trying to upgrade for business and the front desk told me Can only be done 24 hours. What diferentes it makes if I paid in front desk or by the phone?

Cons: Boarding was very confusing. The waiting area was filled with people milling around, trying to find their line.

Pros: The crew was very warm.

Cons: Seats very tight.

Cons: Would not let us board with 25 minutes prior to departure Because they lock their doors 35 minutes prior

Cons: Good airline, will fly them again

Cons: Boarding was a bit disorganized in Guayaquil, and once we landed we sat on the tarmac of JFK for an hour before unloading outside and being bussed to another terminal.

Pros: The crew was very friendly, and the food was the best I've had on a plane trip.

Pros: The crew was nice

Cons: Had to switch planes, flight was delayed almost 3 hours

Pros: Entertainment

Cons: You misled people not telling I have to pay for luggage

Pros: Great crew & comfortable seat

Cons: Changed departure gate without mentioning the gate change.

Pros: O lanche foi diferente do habitual e bom.

Pros: Airport attendant spoke English well and it was easy to understand instructions and updates. Courteous and patient.

Cons: nothing crosses my mind now.

Pros: Flight was good

Cons: Waiting while we were boarding, the plane was about 35 degrees with no A/c everyone was melting

Pros: Entertainment

Cons: Punctuality

Cons: Landed 45 min ago (with a 45 min delay) and still no luggage.

Pros: Nothing

Cons: The flight delayed one hour and the air conditioning wasn’t functioning

Pros: Brand New air plane

Cons: Food

Cons: Seats looked older generation and configuration not great

Cons: The flight was delayed at the last minute

Pros: The middle seat empty AMAZING!

Cons: Bigger glass for wine !

Pros: El vuelo fue a tiempo y sobretodo muy facil de obtener el pasabordo. La gente muy amable y eficiente. Gracias!!! The fly was on-time, I got the boarding pass easy and fast, stuff was Wonderful!! Thanks

Cons: At this time all worked perfect for me the way how it is.

Pros: Crew was good

Cons: Seat not comfortable

Pros: New plane, nice crew, good entertainment, good food.

Cons: The flight was delayed by 4 1/2 hours and it was handled horribly. First, I had to wait at check-in for 1 hour despite having checked in online. Next, we were told hourly-wise to check-in at the gate to find out when our flight would leave. This was a hassle and caused me a lot of stress since I had to make new plans with a new itinerary for my arrival in Chile where I was supposed to meet my elderly parents. The staff kept telling me they didn't know when we'd leave asking me to check back four times before they were able to give me a definite time. Aweful experience that caused me a lot of stress and inconvenience.

Pros: All good

Cons: To drop the bag was very messy

Cons: No complaints, good airline, good service, good staff