Find cheap flights from Puerto Rico to Cleveland
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— CLE
Jan 28 — Feb 41
Round-trip
1 adult
Economy
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Fri 1/28
Fri 2/4
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Top tips for finding cheap flights to Cleveland
- Looking for cheap airfare to Cleveland? 25% of our users found tickets to Cleveland for the following prices or less: From San Juan Luis Munoz Marin Intl $96 one-way - $129 round-trip
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Top 4 airlines serving Puerto Rico to Cleveland Hopkins Intl
Scores according to KAYAK customer reviews8.1
JetBlueOverall score based on 19984 reviews
8.3Boarding
8.2Comfort
8.6Crew
7.9Entertainment
7.8Food
maintenance delays
Pros: "Honestly the only thing I can say that I liked was that we got back to Fort Lauderdale in less than two hours."
Cons: "Honestly the only thing I can say that I liked was that we got back to Fort Lauderdale in less than two hours. We were told to arrive at the airport for our flight which was delayed incase our flight left on time. our gate changed five different times. Our flight was supposed to leave from Puerto Rico to Ft. Lauderdale @ 1:30 p.m. the flight kept getting delayed . our flight did not take off until 7:30 that evening. Nobody informed us of anything what the delay was etc. it was handled horribly by Jet Blue staff. We were t offered vouchers nothing."
Cons: "Missed the connecting flight by about 15 minutes, strange that we get delayed for about an hour but the connecting flight can’t wait a few minutes. Currently en route to another airport to spend the night at the airport and then take an early morning flight to my home city. Would have been nice to get a hotel room. I also had trouble with being charged for a second checked bag when I only had a single checked bag, would be great if the customer service help desk could help with that at the airport."
Pros: "The crew in the plane was good and the fly was good."
Cons: "Boarding crew in front desk was not too friendly and could have used better words to communicate. Seen I was waiting for 20min before realizing that my gate was changed after check in. I approached the lady in the front desk to see if it was time to get my seats assigned. The lady in the front desk asked me in Spanish if I new English seen I was speaking Spanish to her I really don’t get why me knowing English had to do with me getting my seats. Also I went to gat 7 cuz that’s the gate I printed out 1hr before my fly but had to run to gate 3 cuz JetBlue changed gate seen 7am but couldn’t change it on the check in printouts/information (does that even make sense). Finally the answering service is a lottery you have to pray you get someone nice(and I hate to say this cuz I’m Puerto Rican but we can be so rude in customer service). You can tell from the accent a person has where they from and every time I get a Central American person they are so nice but when you get a Puerto Rican person they can be so rude and almost always you get nothing answer or done. This particular time before my flight I call to get my seat cuz when I flew to PR and almost always I call 24hr before my flight and get my seats assign free of charge. Not this time the customer rep answered and I tell her that I’m calling to get my seats and she answers you can do that when you check in, I tell her that I try but I’m being charged to get them and that in my previous flight the girl said to call 24hr before this flight and I could get them assigned free of charge (which was true cuz I had call for my fly going to PR and the girl also said it too) and the customer rep said well it probably cuz is not 24hr before yet. I told the rep yes it is I’m currently on my way to the airport but I want to get them before I get to the airport and the rep answers well you can do it when you get there (mind you I’ve been on hold waiting for almost 2hr that’s why I’m on my way to the airport cuz I usually do it 5-6hr before my flight but the answering service has been very busy) I tell her that I’m trying to save some time and get them before I get to the airport and the rep said well I can’t help you cuz we can’t give you seat on the phone you have to do it when you check in or wait until you get to the airport and they’ll give you your seats. It’s very frustrating that there’s people like this and they are from the same birthplace as you. So sad!"
Pros: "Yes"
Cons: "Good"
Cons: "."
Pros: "Some of the crew was decent others seemed annoyed they were doing their job."
Cons: "Some of the crew was decent others seemed annoyed they were doing their job. Two of the employees serving the cabin could use an attitude adjustment. The crew was late in getting food out but for a four hour flight there is no value in flying anymore. Airlines are just trying to rake in as much money as possible. When are they going to be responsible for everyone getting sick like cruise ships are? They should hand out masks and sanitizer because airlines are one of the dirtiest public spaces that there is! Show up late and barely clean the plane between its third or fourth leg of the day."
Cons: "Yes. Delay by 4 hours. I got the notification when I was at the airport."
Pros: "Everything"
Cons: "Flight crew service"
Pros: "- gave me join seats at desk. - snacks are different and really good. - great entertainment option."
Cons: "TSA close nearest station and make a long walk to get to Jeyblue gates."
Pros: "Short flight. Nice crew."
Cons: "The entertainment system for our seat was not working."
Cons: "The plane was extremely warm and the legroom was exceptionally uncomfortable. There were 6 empty extra room seats behind us and when my husband asked if we could sit there after the plane door closed and nobody was clearly sitting there the flight attendant said SURE YOU CAN PAY TO SIT THERE. Rude"
Cons: "The flight was delayed a couple of hours. It was not because of weather. We sat the on plane for an hour of that delay. Beverages were only served an hour after the flight started, again the reason was not weather or bumpy conditions. So we sat for a couple of hours on the plane without water."
Pros: "On time, comfortable, safe"
Cons: "Better food options."
Cons: "Delayed by 2 hours and 13 minutes"
Pros: "Space. I was searing in an exit row even more space seat."
Cons: "Jetblue should make an effort to have its satellite serve the Caribbean. No wifi until about an hour before landing nor direct tv."
Pros: "That water was served in a plastic bottle instead of a cup, because I know it's easier to recycle the bottle than a cup these days (also easier to drink out of)."
Cons: "I think for a late night flight the lighting in the plane should be kept on low all the time, because even a small change from dark to low felt harsh when it happened during beverage and snack service."
Pros: "The crew was amazing. The seats were comfortable (I’m 6’4”)."
Cons: "The entertainment system had issues with the movies."
Pros: "Fast boarding, kind crew, smooth takeoff and landing."
Cons: "Loved the leg room but the seat cushions are not that comfortable."
Pros: "LOVE THE SNACKS AND LEGROOM! JetBlue is GREAT!"
Pros: "The crew, snacks, leg room."
Cons: "Plane was a little old and dirty. Flight was delayed ~1hr"
Pros: "Flight arrived on time"
Pros: "We finally made"
Cons: "Messed up my sleep, health, schedule by staying in the airport all night 7 hours late is horrible"
Cons: "Poor"
Pros: "Flight attendants were very polite, customer service oriented, and professional throughout the entire flight. The flight itself was quite the smooth ride."
Cons: "Nothing comes to mind."
Pros: "First a Departure de ay of 1 hour, then tv monitors didnt work well."
Cons: "Comfortable seats"
Pros: "That we landed safely"
Cons: "Autistic child behind me without mom supervising her or sitting next to her . The child was about 11 but for some reason her mother was sitting on the isle next to her and wasn’t concerned about having that changed or helping her daughter have a better experience on the plane. The lil girl was screaming , she had a car that she rolled on my seat and the seat next to me for hrs. It’s not her fault, her mom didn’t do anything to help.. nothing .. Then the Crew was arguing and wasn’t happy at all .. Craig talks so fast on the intercome I couldn’t understand him .. Craig wasn’t happy with him having to do credit cards and wanted to do trash . Him and the crew from the back were arguing and I was in disbelief that not one crew member tried to help, talk to the mom or do anything about it .But they were involved in their own mess so they were not worried about the young lady screaming . I left that flight with a headache and no rest what so ever..i really wish the mom or someone would have said something.. absolutely awful flight .. awful I left there saying to the crew get me off of this plane pls .."
Pros: "As always, JetBlue gives one of the best mobile experiences while traveling, excellent flight as always with everyone from the staff very attentive and nice. Good to still be welcomed during the flight to those popcorn chips! An excellent overall experience"
Pros: "It wass Great the only thing I didn’t like was the delay but other than that everything was great"
Cons: "The only thing I didn’t like was that the flight was delayed."
Cons: "This is the third time that my flight is delayed when traveling with JetBlue, no compensation received."
Pros: "Smooth ride, great crew"
Cons: "Delay in leaving for no apparent reason"
Pros: "As always customer service from flight attendants are awesome nothing but the best"
Pros: "fast boarding and no lines for baggage drop"
Cons: "delayed flight almost stayed up all night."
Pros: "On time"
Cons: "Plane was freezing"
Pros: "The app on my phone allowed me to do nearly everything but place my luggage in the back"
Cons: "N/A"
Cons: "T v s didn’t work very good took long time to get to run. Then interrupted many times."
Pros: "The Crew and aircraft were great. Everything was on time."
Cons: "Someone playing a movie on their laptop with the speakers up so the whole row could watch. 2 1/2 hours of machine gun fire from some movie I couldn't see."
Pros: "The flight was smooth and uneventful. The landing was expertly executed. No safety issues. The cabin was comfortable and quiet."
Cons: "Fat snacks The $25 charge for checking one piece of luggage. The rudeness at the airport when I asked for directions. I don't fly everyday, so why would you expect me to know where everything is and exactly how your process works? The emotional exchange at the airport when I checked my bag. I was the only person in line and there were two JB employees behind the counter who were more interested in their social conversation than in assisting me. I made a simple request for assistance and was immediately blown off. I can't complain enough about this."
Pros: "Overall this is an excellent flight. JetBlue has more leg room than all the other airlines I've flown. Free snacks and non-alcoholic beverages. A lot of entertainment options and Wi-Fi. Bring your own headphones if you want to save a few bucks. We boarded on time."
Cons: "Even though everyone was on board and ready to go they did not close the door and depart. I have no idea what they were waiting for because no one else boarded the plane. No announcements from pilot."
Pros: "They were very efficient on getting people on the plane"
Cons: "I had gotten sick on a flight....just a little and did not receive alot of help from staff as there was no bag for me in my seat. I had to clean up the area. I also found there was not spray if needed for this sort of accident. Other issue - which is just a general is people who bring the big suitcases and people who have smaller cannot get it in overhead due to the size. Also the fees for a second bag is ridiculous and it was unfortunate that I had to pay as if I did not then I would have been over. either way....lose lose"
Pros: "The departure and arrival times were met. The crew was professional and corteous."
Cons: "There is no WiFi, directTV on the flight. There is “no satellite coverage “ during the flight. Even though it’s sate and it comes from space, there’s no coverage. Come on, there has to be a copyright issue or something."
Pros: "The snacks, the voluntary offering of to put the the carry on the back of the aircraft, the crew and the fact that the co-pilot is a woman."
Cons: "The turbulence and the harsh decent of the plane scared me and I have a panic to flying."
Cons: "Cancellations after cancellations due to the aftermath of hurricane Maria through Puerto Rico. A lot of missinformation taken from the airlines."
Pros: "Everything...great service, communication and very professional"
Cons: "Nothing, it was excellent!"
Cons: "I had been in the airport since 1130 am, trying to get on an earlier flight. My original flight was scheduled to leave 540 am the following day (the day Irma was supposed to hit). At first waited 30 mins in a line to speak to a JetBlue agent about finding another flight. She said she couldn't help me, no flights available, and didn't have the patience to take some time to explore all options. I then proceeded to look online and then call JetBlue, after 30 mins on hold I finally got someone. She actually helped me and looked at all flight options and got me on a flight to CT (2 hrs away from me) leaving that same evening. I ended up waiting in the airport for 10 hrs. At one point in the evening the gate attendant began giving out packed snacks and beverages to passengers waiting for another flight that had been delayed, but refused to give out anything to other passengers waiting for delayed flights....not even water! I was shocked at how callously the gate attendant turned me and other passengers away. I had been in the airport for 10 hrs! Thr flight I was scheduled on was delayed by about 3 hrs leaving PR to NYC, but I was told the snacks we're only for passengers who had been waiting at least 3 hrs. I was turned down 3 times, and watched as other passengers just grabbed water and canned beverages without even asking and without being turned down. At the time that I asked for the last time my flight was delayed by 2.5 hrs already. I had a headache, needed water to take medication, hadnt eaten dinner, and all the restaurants in the airport were starting to close. I ended up spending close to $20 on the last Domino's small cheese pizza, a bottle of water and a snack bar....because JetBlue was being stingy. And yet, this is the same airline that let's passengers grab as many snacks as they want on the flight, delayed or not. My flight was scheduled for 807pm. We left at around 1106 pm. Thanks, JetBlue. Way to go on that customer service."
Pros: "El vuelo no se atrasó y a pesar del mal tiempo, pudimos llegar bien."
Pros: "I always like flying JetBlue I feal safe and the leg space is wonderful for me since I have knee problem. The crew was excellent"
Cons: "The food."
Pros: "first of all, the flight attendants were SO friendly, especially compared to United and American Airlines. and FREE WIFI! oh and real snacks not shitty snack mix that United gives. OH and the boarding process! thank you for COMMON SENSE, board the back of the plane first!!!! overall i am very happy with the experience. the economy seats gave as much leg room as the economy plus on United. as you can tell I hate united and have been flying with them a long time."
Cons: "the plane i was on was a little older model but it really wasn't bad plus there was still free wifi so no complaints. only plus i could say for improvement would be power between seats, even if it's just a USB port :)"
Cons: "No entertainment at all. The flight was delay. I never have that experience before, I would like to get my refund back."
Cons: "FlightNetwork.com called me that there was no confirmation from jetBlue when arriving at the airport eventhough I received the confirmation number from both jetBlue and FlightNetwork. I had to run all over the airport to buy tickets for my trip. I had a really bad experience."
Seating less than desirable, multiple seats on the plane open w no option to change
Pros: "I liked the crew"
Cons: "Almost everything"
Pros: "Bad service Unfriendly crew"
Cons: "Considerate staff and crew."
Pros: "Ease of changing flights same day"
Cons: "Not having to change my entire reservation I had to go through a totally different airport that I was unfamiliar and got to my destination 4 hours later than original plain"
Pros: "Crew was nice friendly and helpful."
Cons: "Free food. This was a three hour and 55 minute flight. You could at least give a sandwich. I don’t fly often but, I was with a group of us. I take snacks everywhere I go so I was not humbug it would have been nice."
Pros: "Comfort was great"
Cons: "Mu flight got delayed...but that wasn't in anyone's control so...."
Pros: "This was a horrible experience from the onsite until the landing."
Cons: "Better communication from the beginning and feedback about what was actually going on would have been helpful."
Pros: "Nothing, to be honest."
Cons: "Terrible boarding process (boarding groups one and two together for the first time, so even though we were group two priority, we did not get on until the middle of three and no overhead bin space left). There was no snack/beverage service. We did get a tiny bag of pretzels and were supposed to get either water or juice, but we never saw a beverage. Also, my seat's entertainment did not work. The worst was the HORRIBLE TINY ECON SEATS!!! Unless you are a child or a small woman/man, I would avoid this flight if at all possible. I have never been so uncomfortable on a flight, and I fly a dozen times a year for the last 25 years."
Pros: "Again, the staff & assistance received were extremely pleasant & professional from the rebooking process & the boarding & deboarding process to the luggage retrieval were excellent. I could not have made this trip without all their help."
Cons: "These planes are so small & the seating is so tight that it makes the trip very uncomfortable especially for someone with special needs who might no be able to afford the extra expenses."
Pros: "Basically realized that I won’t fly again if it’s not first class ."
Cons: "When the flight attendant was serving the food, he hit my knee with the cart, I got mad of course because it made no sense that he was pushing the car from behind towards he back of a plane. That can’t happen. I can’t “seat back and relax “ if I need to be worried about getting my knee hurt."
Pros: "Really disatisfied"
Cons: "the poor attempt to help me when they canceled my flight 3 times"
Pros: "Traveling from SJU to GSP, my mom got to the airport in SJU for her 1am flight. To find out it had been canceled. No call or email before hand, the had to wait until 2am to change the flight and get a hotel voucher. After that, next day they board the plane and de-board the plane due to mechanical problems. Another night and just a couple of 10 vouchers. She never received an explanation or recompense for loosing part of her trip in the san juan airport. This is the second time ahe has gone thru this in the same year with United. Awful experinece."
Cons: "No warning for cancelation. No explanation of what is happening and no effort to make it better."
Pros: "Nice plane"
Cons: "Hour plus late departing as attendants did not show up to work on time. No coffee brewed on 7:30 AM flight. Probably because of crews late arrival"
Pros: "Smooth, on time service"
Cons: "Hate Dish instead of on demand, paid $15 for wifi and it didn't work for the entire flight. No power plugs past row 22"
Pros: "Quick, smooth flight"
Cons: "Delayed twice - ostensibly because gate not available, but I was in gate area and could see that the gate was not occupied. More candidness would have been appreciated. Insufficient charging stations in United gate area in Newark. Lots of folks wanting to charge phones and other electronics, but only one charging kiosk for hundreds of folks waiting to board two flights."
Pros: "The crew Personnel was courtesy and there were friendly."
Cons: "I didn't like the process of me having either laptop or some kind of computer to see the TV set because I can't afford that and that's why I had to be looking side-to-side to watch TV also changing to Gates when I got to Chicago I had to change three gates C24 B6 and B2 it was too much changes in a short time that has to be improved."
Pros: "The attention of the captain with the passengers and that we arrived 10 minutes before"
Pros: "The crew were very polite and friendly"
Cons: "The only thing I didn't like was the seat were to small."
Pros: "short duration"
Cons: "So short that somehow I didn't get a cup of water..I know they started to serve it but maybe they missed our row, maybe turbulence ended service by then.. I don't know why but I was overheated and very thirsty."
Pros: "Wasn't thrown off"
Cons: "Another delayed flight with United"
Cons: "Was seated next to an obese woman and had to share my seat with her because of her size. I paid full price for a seat but only got to use 75% of it for a 5 hour long red eye flight. Very uncomfortable and very unfair"
Pros: "The woman who helped me check in"
Cons: "The horribly uncomfortable seat and crowded conditions plus it was really hot as we waited to take off and as we got off."
Pros: "I appreciated that the captain, although it sounds as though he wasn't originally scheduled for this flight, flew us to Cleveland anyway since the originally scheduled one was delayed. The landing was incredibly smooth, especially given the circumstances/weather."
Pros: "Trip OK."
Cons: "If you need to cancel a flight wit Air Canada or Southwest you will have one year to use the cost of your flight as a credit. You must to be completely sure to fly with United. If you have to cancel, NO refund will be made. I try to change my flight to Canada and they impose a PENALTY of $200 per passenger!! (almost the price of each ticket). So, avoid United, unless you have no other choice."
Cons: "I have never flown United before. This being mg first time attempting to, has lead me to believe that I will never choose united airlines. After boarding my early morning flight from San Juan to Houston, all passangers were seated we were at a stand still for 2hrs before being instructed to depart the plane. We were sent back to the service desk for rerouting. This line was also an hour and 1/2 long . Fortunately I was able to transfer to another airline, but this overral experience with United was horrible."
Pros: "Nothing"
Cons: "Everything"
Cons: "She ddle from one gate to other horrible...having to go out into the cold wet weather...waiting for a elevator...not good"
Pros: "I don't like the small planes United uses."
Pros: "It was quick to checkin but considering we were one of the few flights it should have been that way."
Cons: "No snacks were given to my kids cuz they were sleeping, the plane was freezing took a lil while until someone finally listened to the complaints and turned the heat up. No one was able to give us direction at San Juan airport all information desk were closed. It was a very stressful frustrating time at the airport. We were flying with 2 young kids at 2am and there was no body there to help, anyone we asked question we were given the wrong info not pleased one bit."
Pros: "First id like to say i got a cheaper rate on Kayak then i did on United Airlines website savings over 100 dollars. Id also like to say thank you for hooking me up with economy plus seats that include outlets to charge your devices. A+ in my book i even got an exit rox on my way home all to myself! Definitely will be using Kayak in the future."
Cons: "The United Airlines staff inside O'Hare. All but one were very rude to me for no reason. Maybe thats just a Chicago thing to have an attitude with everyone but im pretty sure it was just these 2 individuals."
Pros: "I have no complaints. The staff was very helpful and courteous. Flight left right on time and we even arrived in Cleveland 30 mins early. It was a full flight and was even overbooked, I volunteered to take another flight to provide room but then it turned out I was able to take the last seat. Small but clean airplane."
Cons: "No complaints"
Cons: "I had a flight from Los Angeles to Cleveland with a stop in Chicago on December 29, 2016; however, both flights were delayed. I am contacting customer care for compensation due to a severe delay for the departure and arrival for my flight from Chicago to Cleveland (Flight 786). I also wanted to report a very disappointing experience with the representatives at 1-800-864-8331. I was supposed to arrive at Cleveland, OH (CLE) on December 29, 2016 by 7:30 PM. However, it was closer to 11:20 PM when we finally arrived. The flight was delayed over an hour for departure when they announced the plane was not even ready and present at the gate. Due to this delay, we were not able to land on Cleveland, OH (CLE) because of snow on the runway. We circled Cleveland for roughly 40 minutes and then got redirected to the Detroit. We would've avoided the snow if the flight departed on time since the snow did not hit Cleveland until the delayed flight was airborne. We then landed in Detroit and spent another hour and a half in Detroit. At this time, I called the representatives at United and requested a refund. The representative completely understood my situation and said I would be refunded the full amount to my original payment method. She also assured me that I did not need a case number and that other representatives would be able to look up this information through my confirmation number. This was not the case when I contacted United again to see the progress on the refund. They said there were no annotations and that they could not provide a refund. They advised me that the previous representative had lied to me. While the flight experience caused me to miss the rehearsal dinner and bachelor party for a close friend I served with in the Army and almost caused me to miss the wedding, I feel very cheated and trashed for being lied to by your employees regarding my refund and its validity. This experience has left a very bad taste regarding United Airline's integrity and values."
Pros: "5 zones with specific lines make so much sense! Worked well. The seats were some of the smallest I have ever had, so not impressed and since I am tall, a bit of a deal breaker. I am normally a delta fan, so won't be switching anytime soon. All else worked fine...a short somewhat turbulent flight so no water/drink service, which is understandable."
Cons: "Seat size and leg room!"
Pros: "Nothing even went i got thete 55 minute early they didn't allow me to board the plaine i wad sent to anothrr airline and i. Still stuck in north carolina to 10:00 pm went i could been in my bed by now no more united for me."
Pros: "Mary at the counter for the airline provided excellent customer service and really went out of her way to get us home due to we arrived at the airport a little late"
Pros: "Nothing"
Cons: "Delayed flight missed connection and had to a different flight then a two hour bus ride. Delaying my day by 6 hours. Also the gate changed without any announcement or communication via email or text by the airline."
Cons: "I was upgraded to first class. This was the first time this has happened to me, and I was excited. I had a great experience there and am grateful for it! The trip was quick, with low turbulence and no air pockets. I felt good. Thanks."
Pros: "Everything"
Cons: "I have no complaints so far"
Cons: "The transportation service demands tips, and they sit around waiting to be called instead of being alert and close by to those in need. Also there were broken seats in the plane. There are no flight specifications for travelers during the flight in Spanish. I also have a complaint since I am a diabetic and no food or drinks were offered as opposed to other flights I've been on."
Pros: "Long day flying already. Many flights to CLE were delayed, but ours was cancelled. The staff was kind enough to get my mom a seat on another flight that day, which was good as she was out of medication after traveling two weeks. 3 of us had to fly standby. The staff said we would automatically be added to the next flight's standby list if we ddin't make it. That was bad information - it didn't happen."
Cons: "Disapointed with the service and lack of accommodation after our flight was cancelled."
Pros: "The price was great, you accomodated my service dog and everything was on time and smooth. All in all, great experience. And i have passed out from fear of flying before, so this says something!!"
Cons: "It took a while to board and the crew on my first flight was not informed of my service animal. They wanted her to go in her bag but they left me alone after i explained and there was no issue on the return flight. I also think a complimentary snack on a 5hr flight is a good idea and can go a log way..."
Pros: "It wasn't over crowded."
Cons: "When arriving to the airport it was a bit confusing first finding where to get our connecting flight, that may have been an airport problem. But once we got to the right gate our plane was cancel or re-gated/scheduled three times. We had to walk all over the airport with less and less time to spare to make our flight out. When asking for direction or where to go we could never get a straight answer, it seem as if no one knew where to send us. I felt if I was being herded and hustled on getting a flight home, I had no choice in the matter of getting my flight out. If it wasn't for another passenger flying on the same plane we may have missed our flight all together because she was getting alerts on her phone for changes or updates. Once on the flight the air-condition was linking on one of our seat and we were first told to put a blanket over our head until take off, then we saw some empty seats so we asked to move. Once arriving at Cleveland airport we only discover our luggage had not arrived yet, not only did it not arrive we were told it had not yet left London Hethrow Airport and we would maybe get it in 24 hours. This was a problem because some of our personals we needed were in that luggage and we just had to make due and wait and see. We got our luggage the next day only for me to notice my lock was not on my luggage I do not know if this was taken off or I mistakenly left it off but I really do not think I did but I will check with the hotel to see if I left it there. I have always liked United but this really made me think on who to plan my next trip with later this year. And certainly will do my best to avoid coming through New Jersey. :("
Pros: "Staff was friendly and professional."
Cons: "N/A"
Pros: "The plane didn't crash"
Cons: "I was originally scheduled to fly to Cleveland from LGA at 8:30PM. At 12:30PM I got a text from United informing me that my flight had been cancelled. My only rebooking option on the same day was a 9:45PM flight out of Newark. Newark is significantly farther away from my apartment (2 hours vs. 30 minutes) but I took it because it was my only option. After a 2+ hour trip to Newark and going through a disastrous check-in process I found out my flight was delayed until 10:30, then 11, then 11:41. Hardly any real announcements were made until the end when the gate agent stopped hiding. No apologies were made and wasn't even offered water for the inconvenience."
Cons: "The space between the seats, so small. Every time someone next to you needs to get out you have to get up too. So annoying. And the restrooms were not clean."
Pros: "The crew were excellent. They made up for the hassle of changing terminals at the last minute."
Cons: "When all of the passengers and crew are at the listed gate well before boarding and the gate is changed to a different terminal it adds a lot of stress to the situation. To the crews credit they did not let it effect their professional attitude. I was highly impressed by the employees of the airline to keep things on time and positive. Overall that made the difference between being a bad experience and becoming one of the best flight experiences I have had in years. This flight crew should be considered an example of how to treat customers well."
Pros: "nothing"
Cons: "Delayed in Sacramento due to weather which is understandable. However, my connecting flight in San Francisco left 8 minutes early causing me to miss the flight. It was the last flight out for the night.... Had to sleep at the airport for 5 hours until another flight in the morning. My flight in the morning caused me to have a middle seat, which was very uncomfortable for the next 5 hours."
Pros: "Newer low profile seats created more room. Because of late take off, entertainment was free. Late takeoff also made for a short connection, but we made it thankfully."
Cons: "Attitude of the older flight attendant white woman. I asked her about putting a piece of artwork in a bin that had a yellow thing which looked to be a flotation device, and she was sarcastically rude saying it was a raft, and no I can't put anything in there. I watched the attitude with some other guests as well, so realized it wasn't just me, but how snarkily short she was with people about their luggage and such. If you're not enjoying your job, then quit and let someone younger and fresh come on board to create a more pleasant atmosphere for everyone."
Pros: "Seats were comfortable, the video entertainment was top notch, bathrooms were very roomy compared to other planes and flight attendants were nice to us. I only want to ride on these style planes from now on. They also were quick to connect the gate bridge which is important to me. I couldnt believe that I actually wanted the flight to be longer to watch more movies."
Cons: "Im not sure when this happened, but in an effort to add another row or two of seats - you are no longer able to put your seat back. It almost feels like you are actually leaning forward in your chair, 4 hours later, it equals the most uncomfortable flight of my entire life. In addition to one measly snack package, no drinks, charging for a movie... conclusion is I will NEVER fly a united flight again. Please Beware flyers, this might only be worth it if your flight is under 1 hour..."
Flight was late at boarding and, once it took off and landed, crew team was not at the gate on time. We had to wait again over 20 minutes to park the airplane at the gate.
The flight was on time and the pilot was speedy! We actually got into Cleveland about 1/2 hour earlier than the manifest indicated! Our flight crew was very accommodating and funny - they helped put the entire cabin at ease as there were many small children who were anxious/fidgety and so were their parents. The flight was without problems all the way around. Thanks Frontier!
Worst airline I’ve ever flown with, they will never get my business again.
I liked nothing! The way they run things!
Our flight was delayed multiple times and communication was very poor as to what the issues were or when we would get home. Were in the airport for 12 hours with no weather issues just issues with flight crew availability. Don’t understand why so many flights can be booked if this is a continuous issue?
Pros: "Nothing"
Cons: "The seats are super uncomfortable. Imagine sitting on high school bleachers for hours at a time with no where to go and stretch. The tray table is no no bigger than my cell phone so what exactly am I supposed to do with it? They no longer offer any in flight drinks due to covid but they can SELL you a water! Water should always be given for free. What if there is a medical emergency and that individual doesn't have money??? What!! Sell water but not give it out. Please. Its all a trap to get more of my money. The plane was packed full despite covid. So they can't run the drink cart but they can pack the flight to capacity. None of this even made sense. I already dread flying but all of these little inconveniences make it even less bearable."
Pros: "The crew was awesome. My fiance and I did want to be traveling, but kind of had to for a family emergency. He is immunocompromised and high risk for COVID so when we noticed that someone purchased the empty seat in our row (even though half of the plane was open, come on now) we asked to switch to an empty row and the crew member assisted us without any hesitation. Granted, we were not picky and gladly sat in any empty row they gave us. Beggar's cant be choosers! Over all, another great experience with Frontier. Be nice and keep your mask on -- they are flight attendants, not adult daycare workers."
Pros: "Ok."
Cons: "Nothinh"
Pros: "Yes"
Cons: "No"
Pros: "Great prices!"
Cons: "Spread people out before boarding"
Pros: "Nothing"
Cons: "Everything"
Pros: "It got the job done"
Cons: "We were delayed about 45 minutes, which happens, I’m fine with that. I did not like that there was zero communication about it. Up until the scheduled takeoff they still hadn’t told us it would be delayed and nothing else was updated either to indicated a delay."
Pros: "The flight was great. The customer service over the phone and online was pretty bad. I had long holds on the phone and my itinerary got changed, which I then had to PAY the fix."
Cons: "Easier to navigate website, and be more clear about what you will be charged for."
Pros: "The price of the flight."
Cons: "I did jot like paying for coffee that tasted like instant and had to use powdered creamer. Yuck"
Pros: "Everything was fine for a no frills airline. Just be sure to bring your own water. You only get one cup, and if you sleep through water service you are out of luck."
Pros: "I boarded relatively quickly, but that was about the nicest thing about it."
Cons: "Well, the tray tables were about 5in x 8in and didn't slide forward, rendering it useless for basically anything. A laptop wouldn't fit anyway, but since it didn't slide out, the screen would have been tilted too far forward to properly see it as it was up against the seat and it was too unstable not to also hold my laptop while I sat there. With significantly less leg room than I've previously experienced on an economy class flight, laying down on the tray table to sleep was also impossible. When I first got on the plane, the air conditioner started and rather than feeling comfortable and less sweaty and gross, I just began to smell stale air that I was almost convinced was carbon monoxide as I was flying from Seattle and there had been smoke all around Washington due to forest fires. It was horribly uncomfortable and annoying even for sitting in coach. And I wasn't on an older or smaller airplane where I'd expect a little less concern for comfort, it seemed like it was very modern and it was a very large place. Leg room could have easily been increased by losing one to two rows of seats (seats that would most likely be empty anyway I might add). Airplanes tend not to be the most comfortable mode of travel anyway, but I would say this was the worst one."
Pros: "Once we started boarding and were on the plane all personnel were very accommodating and got us to our destination quickly."
Cons: "The amount of delays. The departure and arrival times was a major reason I flew with Frontier to begin with, so without that I have little incentive to fly with Frontier in the future. At the check-in counter it seemed unorganized. The automated check-in machines were not working properly and customers were not helped in an orderly line when I had to check-in at the counter."
Pros: "Simple check in and boarding process albeit a poor process for boarding"
Cons: "With no first class or priority seating, it makes no sense to board the plane from front to back. It creates a jam of people just standing around waiting for those in front. The flight itself was fine, seats don't mean back at all, leg room is minimal and they don't fill in emergency row seats unless you pay $50 for them. Other airlines require they are filled before they fly. This particular flight was very, very warm and stuffy. The air that was blowing from above us was warm/hot the entire flight. Most of the passengers were sniffling and/or coughing by the end of the flight just because of the heat. Maybe it's a ploy to make people buy their overpriced beverages..."
Cons: "Flight attendant didn't take the time to read the entire certification label on our child's car seat. As a result she made me gate check it (no cost at least)...trying to keep a 2 year old in a seat for 3 hours with a lap belt that doesn't fit tightly doesn't seem like the best option. After we landed and I retrieved the seat, I spoke with the attendant and respectfully pointed out that it was in fact certified for aircraft. She apologized and accepted the feedback."
Pros: "Really cheap price. Cheap enough that I will do it again."
Cons: "The flight was delayed, the website tried to upsell me on everything. Then they made it seem like I had paid for a carry-on for 35$. It's 35$ each way, so another 70 bucks after the ticket price."
Pros: "We took off and landed on time. The support staff was friendly. The airport in Orlando was a God awful mess so no matter what airline you were flying today out of Orlando, it would have been enough to make a priest swear We missed our flight but were rescheduled in a very timely matter by very pleasant Frontier staff."
Cons: "I absolutely hate all the fees for this and that. I started flying in the days of stewardesses who dressed up (not that a give a fig about that really) and meals were included. It's really difficult to come to terms with being charged for water. I made a mistake when booking and had a checked bag outbound and then a carry on returning which should have been a checked bag. I played hell trying to get this matter straightened around a few days before and then again while I was checking in for the flight. I finally requested to speak with someone higher up the food chain, and she managed to make things right in short order. Of course, there was no $5 refund. Why did it take 20 minutes of time to do this? In order to save us both from this type of thing in the future, I will avoid booking with Frontier. I think one has to be more organized than I to do things with a no frills airline."
Cons: "I did not like that it took 30 mins for us to retrieve our luggage some individuals had taxi's and uber driver's waiting which cost more money since they are idling outside."
Pros: "nothing!"
Cons: "Crew never approached us to ask us if we needed anything and most just sat, talked amongst themselves and kept to themselves the entire flight. Seamed disinterested. Crew on incoming flight, 1115 were the worst ever! Female Flight Attendent verbally ridiculed a passenger to the other attendents who was a bigger husky man who was having a difficult time closing his seat belt. Very unprofessional and I will not use your airline again. Another Male Flight Attendant would not wait a few swconds for a passenger to gather his trash, got disgusted, made some type of remark and just turned and walked away. Never returned."
Cons: "I was unable to return home with the purchased round trip package. Other airlines were able to get people home, but Frontier didn't have it together. I had to book a train to get home (2000 miles!!!!). Also, payless car rental was really pushy on upselling us to a higher price AND there were engine problems with the car... then.. called be several days after the drop off to tell me they didn't know where the car was..... Perhaps this wouldn't have been so bad if my family had been traveling for vacation purposes; not for a funeral..."
Pros: "Despite the hour we spent waiting on the tarmac for a gate to open, my flight to Denver, out of Cleveland, actually took place. I had a seat and everything!"
Cons: "I had a direct flight on Wednesday, the 21st of December, from Denver to Cleveland via Frontier. We arrived on time, checked our bags, and were given tickets that did not include seat assignments. Frontier oversold our flight by more than 30 seats! We were told that we might be able to make it home on Christmas if we flew Frontier, or we could make our own arrangements and Frontier would reimburse us up to $400. So, we wound up flying Delta from Denver to Minnneapolis, and then Minneapolis to Detroit, and then renting a car from Detroit to Cleveland. That got us home at about midnight, and cost us more than $600. It was the cheapest option available."
Cons: "They "down sized" the plane because the original plane had 15 extra seats. This downsized left 35+ passengers with out seats. I checked in the day before, checked in my luggage and they say anything to me about not having a seat until I reached the ticket agent during boarding process. RIDICULOUS! Then sent us to customer service where finding a new flight was not an option. So I ended up booking a different flight (on my own) with a new airlines and Frontier will only reimburse $400 which does not cover the cost of the flight. AND they Don't know where my bag is!! NOT a happy customer!"
Pros: "They'll rebook a canceled flight through a more competent airline."
Cons: "Delayed my 7:25am flight for 5 hours before finally canceling it. Then customer service was such a hassle to deal with in order to reroute the flight. I had to go get my baggage from baggage claim, the phone number I was given wasn't in service, I stood in the line at the front which was packed with other passengers from the flight and gate agents had a hard time because nobody was answering the phone calls. Apparently the only way to rebook is through this phone line, which is absurd. The gate agents should be able to do this from their computers. But you get what you pay for, I suppose. When the agent got through on the call, the guy on the phone claimed another phone number was where we had to call to rebook..it was the customer service number that other customers called and were redirected to the number we were on the current line after waiting on hold for 30 minutes. He argued with us for about 10 more minutes that he couldn't do it...which made me miss my chance to book the next flight out because it filled up in that time span, After running my credit card for almost $500 (fingers crossed a reimbursement actually goes through) I finally got on another flight, which of course, wasn't direct. I finally returned home at 10pm. It was supposed to be a very easy day, under 2 hour flight, that turned into 16 hours. I got a $200 voucher as well as $30 in food, but every plan I had was ruined and I spent the day in an airport. Very disappointed because airlines are so expensive, and I just needed a one-way to get home with one bag and it was a perfect deal. Everyone on that flight had very important reasons to get home and it was awful to see everyone so sad. Also, it's Christmas season...so that $500 everyone most likely lost really affects the holiday spirit. Gotta keep your company running somehow though! All I want to see is the charge for the reimbursement actually come through."
Cons: "How about a glass of water, unreal you can't get anything to drink."
Pros: "Main reason I made the flight was the cost of the ticket. I'd fly more if these rates were readily available or I was notified of them."
Cons: "My only thought would be to make coffee available free along with the water. Not sure the cost analysis would be but coffee is relatively cheap when done by the pot unless the planes aren't equipped with coffee machines but k-cup style now. Just seems a lot today 2.99 for a small cup of coffee that usually isn't the best on planes."
Pros: "We were forced to wait 15 hours with one delay after another. With one excuse after another. My flight was scheduled for 1001 am. We did not board the plane on time. It was 1145 pm and I did not get to Cleveland at noon, no it was 3 o'clock am with no chance to rent a car to go home I had to call my daughter! And the best part was that my 75 year old wife had to endure this.they would not cancel the flight and allow me to take my wife to a hotle. There were parents with infants as well that was not happy.So to Hume it may concern You have lost several customers because of your failure to take care of your customers!"
Pros: "Stewards were professional"
Cons: "Experience started with sitting on plane for 2 hours or more while maintenance was fixing thermostat, then plane was shut down for 10 mins., then had to wait another 10 for plane to reboot. All this didn't work, so we were told get all your stuff, get off plane then go wait at another gate to reboard another plane...so family plans were ruined since we all arrived 3 hrs later starving, thirsty & tired.. . No compensation was offered for all the inconvenience and we paid a high price for this flight that you had to pay a lot for a carry on. Flight home was at least 2 hr delay. Also not sure why entertainment is on survey since there wasn't any, or food since not even peanuts were offered and comfort??? Noticed less space pet person since my last flight and even the tray was tiny. None of our group of 7 will fly Frontier again, and will make sure everyone who asks about our trip will hear about our awful experience w/Frontier."
Cons: "Both frontier flights were very dirty. The tray tables and the back of the seat I. Front of be were very dirty. On the way home the floor under my feet was covered in crushed, it looked like cheese it's and the tray table also was sticky and not clean. I used the bathroom once the was dirt or something caked in the corners. It was just gross. I hope my next flight is cleaner because I like to fly frontier"
Pros: "Leg room that I paid extra for"
Cons: "Staff very rude, continuously asked if the passengers next to me spoke English even though they obviously did, very uncomfortable chairs"
Pros: "I tried really hard, but I can't think of anything that I liked about my frontier experience."
Cons: "There was nothing about any part of this experience to like. When I made the reservation, I accidentally hit the wrong date button and did not notice until I received my email. I contacted customer service immediately, the rep. Was extremely rude and charged me an additional $200 on my ticket to move it to the next day. He charged my Card and did not make the changes. I received an email stating, no changes were made to my Itinerary, it still had the same wrong date, but my credit card had been charged the $200 fee. I called back and got a more helpful person, but was told to contact the flight insurance company, I purchased, to discuss refunding the additional charge. Not only do you pay for your bags, but you pay for your seats, your beverages, your snacks, and your mistakes. I guess that's how they manage to keep costs down. But then again, you get what you pay for!"
Pros: "They cut me off after two drinks . She said they were landing in 40 minutes I walked to bathroom 50 minutes later she was cold stone knocked out snoring asleep."
Cons: "Service"
Pros: "What happened to me was that I was supposed to fly to a wedding in Ft Myers Florida on October 7, 2016 and then Hurricane Matthew hit Florida... I had such anxiety flying alone that I skipped the flight there and obviously the return flight as well... I am so upset with myself and I was hoping to get a partial credit or some type of voucher being that so many flights were cancelled... I would have flown had my flight been the next day or weather conditions better... I am so bummed that I lost the $370 round trip ticket as our son that I never get to see came from California to be in our neighbor boy's wedding... I was so sad I missed my flight due to weather and flight anxiety... :("
Cons: "I was sad that due to weather conditions and flight anxiety I did not feel comfortable flying and was hoping for a partial or some type of credit for a future flight but I doubt that will happen... It was my fear of traveling in awful weather and during Hurricane Matthew that made me not get on the plane... :(. My fears got the best of me and I have never done that before and lost the money for the round trip ticket..."
Cons: "Two of my checked bags were lost. One I needed for a presentation at work. The other was needed for my backpacking gear. The bags were lost on Sunday morning. I needed both bags on Monday by 9am. I was finally told the bags would be delivered at 10am Monday and could take up to 4 hours to arrive. My presentation at work was a disaster as I only had half of the material I needed. And now it is 10am on Monday I am suppose to be heading to Tenessee with a large group of children for a backpacking trip and I'm trapped at home with no gear. This mistake is now effecting at least 10-15 families whose children I'm suppose to take into the wilderness. Bags get lost. I get that. Frontier has offered no compensation and barley an apology. I will never fly with this company again. I guess you get what you pay for. Very disappointed."
Pros: "Honestly at first I liked how it appeared to be a newer plane with updated seats but then..."
Cons: "I saw those updated seats and the joke of a tray table that was provided wouldn't even hold my iPad. The staff was apparently new because they couldn't get through one intercom conversation without fumbling through it and when a customer asked how long the flight was the flight attendant didn't know and another passenger had to answer. We were delayed by 2 hours and all because the intercom phone was broken. I know it's a safety hazard but it just wasn't a smooth professional staff that you typically see. One of the three flight attendants was tenure but all I saw was the new girl fumble through everything. I'm hoping she was new...also, we are delayed two hours sitting on the plane, so I know people will give bad reviews about that but there's nothing you can control regarding our safety. It is what it is, I just couldn't stop shaking my head everything they spoke on the intercom how bad they were on it."
Pros: "The security line to the Frontier concourse was unbelievably long, and even though Frontier knew this, it insisted on closing the plane door right on time, at 10 minutes before departure, even though 6 non-related passengers were going to miss the flight. If they had kept the door open 2 extra minutes, all 6 passengers would have made the flight. Ultimately, the plane left 10 minutes late, so 20 minutes after the door closed. I've had enough of Frontier's inflexibility and will gladly pay a higher fare for a different airline."
Pros: "The flight was relatively short, and once we boarded we moved out pretty quickly. Bags were delivered quickly as well at the end of the flight"
Cons: "THe flight was delayed by close to two hours, but more surprising was the amount of extraunexpected money we had to spend for basics-close to $30.00 each to "pick" seats, $130.00 each for baggage (yes you have to pay for any luggage beyond one personal item like a purse), money for food, etc. There are not even basics on the lfight such as blankets, and the seats don't recline. Overall, not an airline I would choose again as the "bargain" price turns out to be full of hidden costs that weren't clearly explained upfront"
Cons: "Both flights were delayed by three hours with no explanation for the delays."
Pros: "The price only"
Cons: "The service is minimal. Everything but a seat selected by the airline is extra. I knew that in advance, but buying a cheap ticket requires you to put up with poor customer service. The Frontier cabin crew spent most of the time on both of my flights in the front and back of the cabin talking among themselves. Both flights made you feel like a sardine. Get you on and off as quickly as possible so they can get the next herd of sheep on board for the next flight. No seat adjustment button. The refreshment tray attached to the back of seat in front of me one half to one third the size of trays on any other flights I have ever taken."
Pros: "Frontier airlines boarded relatively smoothly and there was sufficient room for my carry-on luggage. Even though I didn't pay for a seat assignment, my wife and I were seated together. The crew was generally friendly and cooperative."
Cons: "Hidden fees are a deal-breaker for me here. They try to get you to pay for seat assignments, although you don't have to. If you don't pay for a seat assignment, there is a risk you may not be seated with the rest of your party. You do have to pay to bring a carry-on, which I didn't realize. The added cost of $40 (if you pay in advance, $55 if you forget and pay at the airport) to carry on a piece of luggage that is typically free makes this far less of a bargain than advertised. I felt misled and taken advantage of. Since we realized this the day before our flight, my wife and I shared one carry on to keep the cost down. For us, the tickets ended up costing $80 more than I realized. If we had each had our own carry on, the total added cost would be $160 which seems like quite a ripoff."
Pros: "I liked the price and the fact the flight was nonstop and relatively short."
Cons: "I rated the service poor because upon boarding the plane and sitting down, I noticed my 20 yo son somehow did not make it onto the plane. This became concerning when it became apparent that everyone had boarded and he still did not appear. I approached a flight attendant about it, letting her know that I was concerned that my son had not boarded. Her response (apparently because I was not hysterical) was "well you don't seem too concerned about it, so I won't be." I was very taken aback by this and ended up - with another flight attendant's permission - leaving the plane to find my son who it turned out was held up at the gate for a reason that was resolved."
Pros: "even though we left an hour late, we still arrived at our destination on time."
Cons: "our flight left about an hour late; we were told our exit row seats would recline (but they didn't); no in-flight entertainment; very uncomfortable and couldn't sleep on the red-eye as i am able to with other airlines. also, had to pay $40 per luggage to check in (vs $45 to carry on) - however, we saved about $150 total flying frontier (bag checked included) vs other airlines. it was annoying though that we weren't able to easil add bags to our itinerary upon checkout on this site. BIGGEST disappointment was that frontier did not participate in TSA-pre check, which i suppose was fine for this flight since we left an hour late, anyway."
Pros: "Newer seats, so I guess that could be counted as a plus for this trip."
Cons: "Ticket counter person in PDX was very rude. Our seats were 'upgraded' for a red eye flight, behind one screaming baby for 75% of the flight, and another next to us that constantly was kicking us. The male air flight attendant enjoyed to hear himself talk so much, that between him and the amplified screaming baby, sleep was not possible. I asked for water, but since that was the only free thing, they were out of it and the male flight attendant sound get me some of their was time before we landed....that was 25 minutes into a 3 and a half hour flight. In his defense, I did get my water just before the plane started its descent. And the last point, girlfriend's brand new suitcase was covered in him when we picked it from baggage claim. Instead of just refunding us the baggage fee, no, we now have a claim open for Up to $50 to get it cleaned. Spend the extra $100 for ease of mind and fly a real airline."
Cons: "Seats Uncomfortable And no room And we don't even get a free soda"
Pros: "Not much. 2 hour delay."
Cons: "These new seats are disgusting!"
Pros: "The crew was wonderful and very helpful and cheerful. Flight was super fast and we arrived early."
Cons: "Seats and floor were covered in crumbs and fairly dirty. In my row it was Cheerios but in other rows there were crumbs and trash too."
Pros: "Cheap tickets"
Cons: "Extra charges every step of the way, seats were too cramped to sleep on the red eye flight."
We were waiting to get to the gate for over an hour
Horrible airline
Well the flight from Fort Lauderdale to Austin was the poor one. I highly don't recommend Spirit . DO NOT USE SPIRIT AIRLINE!!! they charge you for everything. You ended up paying more
Nothing
Plane was over an hour late taking off and then when we landed we had to wait on the tarmac for 45 minutes.
We had a 7hr delay because of under staffing and we were short a pilot
Everything was smooth. Great communication
Both my flights were delayed. From either paperwork or waiting for crew. Gate changed twice. Wondering why they give times and gates. Seems nobody knows what's going on.
Plane did not have outlets for charging devices. The seats are uncomfortable.
Todo bien
Pros: "Good"
Cons: "Perfect"
Pros: "Good"
Cons: "Good"
Pros: "Yes"
Cons: "God"
Pros: "Good"
Cons: "Yes"
Pros: "N/A"
Cons: "Regular"
Pros: "Not much besides the Flight crew was kind."
Cons: "Spirit airlines charges you money for water!!! For water!!! I was on a four and a half hour flight from LA to CLE, and didn’t bring my credit cards or a bottle of water with me. I could t get a bottle of water because they charge for them. How is that even legal? I sat thirsty considering drinking the water from the airplane lavatory. Beyond that the seats don’t recline and you get nickle and dined for everything. I would never fly this airline if I didn’t need to travel to CLE where they appear to be one of if not the most dominate airline."
Cons: "Seats not comfortable at all. No entertainment at all like the little screens for movies or music. Asked for some water (I just wanted a cup of water) and they wanted to sell me a bottle of water for $3. The gave me a half full cup. Had to stay in plane for more than an hour to get out of plane when arraving at Orlando. Even had to pay for my carry on! Never have I ever paid for a carry on with other airlines! And it was very expensive. $105 for carry on + luggage."
Pros: "At the gate the staff member noted that I had asked for a wheel chair & sought me out. Then she proceeded to find Someone to trade seats with me because I was assigned Row 30. I was then given a 3rd row seat. Since I have some difficulty walking this saved me from having To walk the entire length of the plane. The plane was completely full. I truly appreciate the kindness your staff member Showed to me. I only wish that I knew her name Also the plane arrived 30 minutes early at my Destination."
Cons: "In checking in online it took over 30 minutes to do So because I kept getting the message that no seats Were availble. I finally called the help number & it Continued to give me the same message even when I followed her instructions Finally she told me that My browser was incompatible with your system. I had To sign on to a new browser before I could complete the check in. I also could not add my TSA number to my ticket. The Staff member had to do this. I do not like the fact that I can’t even get a glass Of plain top water on the plane without paying For it I also didn’t like the fact that a person I spoke with Paid $69 one way & I paid 5 times this amount For my ticket."
Pros: "On time and everything ran smoothly"
Pros: "Price an service"
Cons: "The same price today"
Pros: "Nothing. I hate everything there is about Spirit Airlines"
Cons: "It started with the employee at the ticket counter who could not have been ruder if she tried. I have dealt with Comcast and all of the other "nightmare" customer support companies and she is still the worst person I have ever spoke with. If I was her employer, I would have fired her ten times over. It all went downhill from there. Spirit Airlines is the equivalent of the Greyhound Bus. It is gross, the employees suck, and there is not a single redeeming quality about them. I hate traveling Spirit and really regret purchasing that ticket!"
Cons: "The seats"
Cons: "Although weather conditions were not Spirit's doing, on the return flight we had to wait in the tarmac for 3 hours to unload and 2 hours to retrieve baggage, we had a very rude crew member that eventually had a passenger return his rudeness with the same. After 2 hours of waiting was when Spirit decided to offer us 3 oz of water and a tiny package of cookie. Thank God for no medical emergency, but they didn't come out and offer actual bottles of water and/or a real snack. Terrible consideration toward the passengers."
Cons: "I thought I was getting a cheap flight. Wrong! By the time I added in the cost of checking a bag (even pre-check in), I was pretty much in the same ballpark as other flights. If I wanted to select my seat, that would have made it even more. The seats were hard and did not recline at all and I was on a 4.5 hour red-eye flight. There wasn't any food available to purchase. On top of everything, I had to change my flight, which I did on Spirit.com. I purchased my bag check at the same time. When I got to the counter, my bags were paid, but my flight was not changed. I had to pay to change it at the counter (fortunately, there was room on the flight). They would not take any responsibility, just kept telling me it was my fault since I booked my flight incorrectly in the first place. Terrible airline, will not use again."
Pros: "Fare was lower than most other options, if not all. Flight was quick. Email notifications/updates prior is a plus."
Cons: "Seat layout should be more similar to Frontier if going for economical, but keeping people comfortable."
Cons: "Outbound to BOS there was over 4 hrs delay, yet we had to be at the airport in time for the original departure time. The staff for the most part were not very sym"
Pros: "nothing"
Cons: "the flight attendants dont smile or engage you. on flight home to FLL I became ill and they knew it and offered no assistance. I had to VOMIT IN A CUP because you are too CHEAP to buy bags. A Fluke I had a cup to PUKE IN. i was on phone ONE HOUR and SIX MINUTES with spirit. My name was spelled wrong and was assured it was correct, only to be turned back at TSA. For return to FLL I couldnt print boarding pass, you are too cheap to have an APP or email a pass....I had to call AGAIN and was told you owe me a credit for overcharging my bag. WOW WHAT A RIDE. WHEN I LANDED THERE WAS A BRAWL AT SPIRIT COUNTER IN FLL.....SURPRISED?"
Cons: "I don't like when you just arrived at the airport and everybody is standing up in the plane it should be in for sized to stay seated and exit the plane just as you enter the plane first row second row third throw I think the stewardesses should announce this and make it clear and not do one big jungle everybody trying to get off the plane at the same time also was taking your carry-on off the overhead it should be emphasized that where you see that this is your place above and not people from the front sticking their extra luggage over your seat"
Cons: "Customer service was terrible before both of my flights. Both times I was not assigned a seat and had to go to the counter to get it. When I got to the counter no one had boarded the plane. By the time everyone had borded the plane I was still in the line. I had already told the representative that I needed a seat. I was getting anxious because I did nnot want to lose my flight and attempted to talk to both reps to see what was going on. One told me I had to wait for the other rep, without even looking at my face. The other ignored me many times until he heard me complain to another customer."
Pros: "Was right on time. Smooth check in."
Cons: "N/A"
Pros: "I guess I don't like anything that spirit has - except for the price which I finally disliked"
Cons: "I have my flight at 9.30 AM and I was at the airport by 8.30 AM. I had to find out where the check in counter is and I was at the check in counter at 8.40. By the time my turn came, it was 8.50 and the agent said I am late as the gate closes 8.45 AM. There is no mention in the itinerary that the gate closes 30 minutes before departure and I was there 45 minutes before the take off. I didn't get a next flight. Now, I can't even cancel the return flight and I lost all the money for the trip. I called the customer service and they said they cant do anything except to book another ticket the next day. Why do they think I would ever travel with them again!!"
Cons: "Very rude flight attendants like I understand you guys work all day and I'm sure it gets old flying back and forth and I bet you have terrible customers but I am not one of those so to be rudely disrespected and ignored was truely hurtful. I was ignored over and over again when they were in the back talking when the no seatbelt sign was on there was no reason they couldn't come in and asked me if I needed something and it was like this for the whole four hour flight. Then when I got up and went to the back of the cabin they got upset with me for apologizing for interrupting them been enquiring about my question she stuck her hand up in the air and told me that she was talking. Very rude. I know the flight is cheap but next time I think ill just pay extra for politness. :'("
Pros: "The main flight attendant who did the announcements was a hilarious, irreverent funny guy who actually made me pay attention to all of his announcements for the first time in years. The Southwest flight attendants are sometimes cute, but this guy was HILARIOUS. Made the trip a true delight. Best thing about Spirit airlines is this one guy. The seats were comfortable and pretty spacious for airlines today."
Cons: "Spirit's "no frills" gimmick is really just annoying because by the time you get the things you NEED, all of which you have to separately pay for on Spirit, you have paid more than you would on any other airline. And every time you have to pay for another dang thing, you feel like you are being scammed just a little bit more. I try so hard to avoid Spirit airlines but sometimes it's the only way to get where I need to go. Before I click the "book" ticket, I add up all the extras I know are coming to make sure it REALLY is the best fare."
Cons: "I logged on spirit.com the day before to check in, print my boarding pass, and update my contact info for flight updates. I was not once contacted via email or text that my flight had been delayed three times. It was supposedly mechanical. Once aboard 5 hours late, we sat in the hot sun for another 45 minutes before moving. The pilot came over the speakers once at cruising altitude to say it would be another 2hours and 35minutes (the flight attendants had just repeatedly announced 1hour 25minutes). It was a mess and seemed incredibly unorganized."
Pros: "Flight from Boston to Cleveland was only delayed 10 min. Return flight was a different story."
Cons: "Return flight landed on time but taxied on the runway for 2 hours (longer than the total flight time). Was only offered 1 small glass of water filled 1/2 up & 1 small package of 2 cookies as a result of federal regulations. Flight attendants & pilot only updated passengers every 25 min, saying it would only be another 10 min longer. As the updates were no accurate and late, passengers including myself were extremely frustrated. Mentioned delay of finding a gate was due to "politics", which I've never heard before. Was extremely disappointed in the way Spirit handled the situation and would not recommend this airline to people as a result."
Pros: "I liked the base price of the fare. I also liked the staff and flying experience from Cleveland to Las Vegas. That reference may be the only thing that causes me to consider a 2nd flight with Spirit."
Cons: "I did not like the boarding process, a single line for ALL customers regardless of whether or not you already have a boarding pass, my luggage was damaged and no note or apology from Spirit it was just loaded on the conveyor belt as if it were received that way, threats of the gate permanently closing 35 minutes before boarding despite having to sit on the plane until the plane was scheduled to leave 35 minutes later, fees for everything from carry-ons, to seats, to snacks and regular beverages on super long flights, and the list goes on..."
Pros: "I liked the fact that the plane did not crash you know i originally type the overall rating as poor only it took to long to load on the computer - i then chose a better classification and it loaded instantaneously. I certainly would have hesitations in sending a child or elderly person traveling alone granted the seat belt sign went on and an elderly gentleman was making his way from the front of the plane to the back bathroom - the female flight attendant told him to get to his seat or be prosecuted to the fullest extent of the law - have we come to this in our society or is this the spirit of Spirit Airlines."
Cons: "the airlines treated the flight attendants as bar maids and their only were interest was in swiping a credit card. everything on this air lines cost money - carry on baggage, water soda i wondered what a vomit bag would have cost. Plan ahead as you have to ask in advance for a bag. the flight left late and arrived late. Passengers could get dehydrated with no water on a long (more and a few hours) flight. with everything costing money; it appears cheap - Is Spirit Airlines also being cheap on the maintenance. I am sure you are not - this is a rhetorical question."
Pros: "Once you get over the fact that your ticket only gets you a seat, the airline was great. The plane was like new, clean and roomy. The boarding process was efficient. I felt very safe."
Cons: "At first you feel like its a "low budget" airline and that they maybe cutting corners where it counts like safety. But that was not the case. Although I get the concept, I would have liked to at least printed my boarding pass at the gate without a cost or have the boarding pass sent to my phone. Also, the ticketing counter line was VERY slow in Atlanta. Be aware that even a carry-on cost money and if you think you are going to slid by with a slightly larger bag, it could cost you $100 at the gate and losing your seat and being on standby."
Pros: "The flight attendants were pretty great."
Cons: "As soon as I sat down and figured out I couldn't move my seat back I knew I had entered a nightmare. The guy sharing my row was a selfish jerk who kept putting his items on the middle seat to claim "his territory". There were 3 babies on the red eye flight who took turns crying, so almost the whole flight was speckled with little baby outbursts of emotion. And the amount of leg room provided is just absolutely ridiculous for anything longer than an hour flight! I'm certain the CEO of the company that runs Spirit Airlinesflies first class on another airline and never flies crappy old Spirit!"
Pros: "There's nothing really that jumps out at me that makes me scream I love this airline because, let's face it, unless you charter yourself a flight or put yourself in first class; flying really sucks no matter what company you fly with. The only real perk of this airline that is usually pretty consistent are the flight attendants. Their jokes in the beginning lighten the mood and put people who really hate flying at ease for a moment, otherwise they are always attentive and use the right amount of sass to the fellow passengers that need to be put in their place ;) I also like that when my flight is delayed your company updates pretty frequently, it would just be nice to maybe give tentative landing/boarding/take off times because there is usually just one new time and it's hard to tell whomever is waiting on you, what time the new arrival will be."
Cons: "I know I can't complain about the man behind me that incessiently cussed while simultaneously pushing on the back of my seat in his own little pity party, or about the little girl who rested her feet on me for at least an hour-- that's not your fault! Your passengers chose you! But a few things that your may want to look at improving would be timeliness; My last 5 flights have all been delayed to some degree, life happens and I understand 15 minutes, half an hour.... But my flights tend to range around an hour delayed, 2 hours, 4 hours delayed this past thanksgiving... Like I said, I know life happens but maybe there is a way to improve this. Next, yes, all airplane seats are uncomfortable, but the one next to me was visibly broken but still had a person placed in it-- that's not me sitting in it but if I paid $25 for a specific seat and it turned out to be busted I would be pretty pissed- so all I'm saying is if you're charging people for seats, make sure there is enough maintenance and up keep that people are getting what they pay for. Lastly, cleanliness... People don't clean up after themselves even if it's asked of them and it's starting to really turn me away from the airline. There has been food smashed in my seat, gum and other unidentifiable things smashed in the carpet or seat back and it just hinders how I feel the entire flight. I know cleaning crews are expensive and obviously don't help with timeliness when the flight is aready significantly delayed but in my personal opinion if I've already been waiting 2 hours, an extra 15 minutes for a quick clean is not going to kill me and will actually be reassuring to know it gets cleaned at all. Another idea to remedy this problem would maybe be supplying dissenfectant wipes upon request but make it known that they are available-- I use my own wipes but I know a LOT of people don't even think to bring them."
Pros: "The plane only left a half an hour late, yet still managed to make it to the destination over an hour late!"
Cons: "I get it, Spirit is a low-cost operation. But does it have to show in everything they do? All of the staff seemed rather disinterested in the customers, to the point where they weren't sure if someone had sneaked onto the flight! That sure got them hopping. Unfortunately, it took half an hour to sort out. In the meantime, there we all alwere, stuck in our too small seats with their too little leg room. Once we left the gate, it became evident that the flight crew were not just indifferent to the passengers, they were passive-aggressively antagonistic about us. I mean, everyone has a bad day now and then, but the whole crew? Seems like it could be a systematic issue with this airline. I've flown cheap before, and you get what you ou for, but I didn't sign up to feel as if I were despised."
Pros: "Clean airplane."
Cons: "I feel cheated and deceived. A checked bag costs $50. A carry on costs $55. If you don't realize this before you go the gate it goes from $65 to $100. The counter crew was rude, and the boarding crew in Cleveland was shaking down passengers to be sure they were not "cheating", stopping the boarding process to check passenger receipts. Getting an assigned seat, an extra $15 per person. And there was absolutely no leg room for that extra $15 (which I paid for). These costs should be shared upfront - basically every ticked is $50-$65 more than the website shows. I will not fly this airline again."
Cons: "Spirit is the only airline that's so cheap that charge for the regular carry on. Also, your employees spoke poorly about passengers in Spanish and didn't notice or care that the passengers may understand (which I did). This is almost certainly the last time I willing choose to fly Spirit."
Pros: "The flight arrived on time"
Cons: "Our granddaughter's stroller and car seat were not available to us at the gait and we were directed to collect it at the baggage claim area. These two pieces had not arrived in the baggage claim area as well. Therefore, we contacted the airline representative in the lost baggage office. We spent close next two hours trying to locate the missing pieces to no success. We were provided a substitute car seat for her and as we were a minute from our destination in Solon, we received a phone call that those missing pieces were located (we don't know where in the airport) and delivered a couple of hours later. It just speaks to the incompetence of the Spirit airlines staff. I do not think that we shall again fly Spirit in the near future, nor shall we recommend it to other family members or friends."
Pros: "Nice take off and landing, smooth flight"
Cons: "After purchasing our tickets, we thought we were finished with flight fees. We were charged for our seats there and back, we were charged for our luggage, there and back. What if you don't pay for your seats after purchasing plane tickets? Do you have to stand? If you want a flight paid for in one fee, do not fly with Spirit. We will choose a flight with one payment that takes care of luggage, flight and seats all in one. My luggage coming back was 7 lbs over so they charged me $25.00 extra coming back. Hidden fees with this airline. The seats were the worst part of the plane, very uncomfortable. Flight was smooth."
Pros: "The actual in air experience was good. The staff was very nice and smiled as we entered and smiled as we exited. The aircraft was clean and the restrooms were clean and refreshing."
Cons: "The counter service was unexceptionable. I stood in line for 40 minutes. While the few people working did handle the line which literally was the length of the concourse and out the building the the passenger arrival area of the airport. I was one of the most unorganized events that I have ever experienced. The computer would print my boarding pass. I had to stand in line for that. I tried to print it at the hotel for over an hour and it still would not print for me so there is a glitch in the system somewhere. Upon our arrival in Cleveland there was no Agent standing there to give greetings or directions. All in all the service was sub-par and leaves much to be desireable."
Pros: "The flight attendants were extremely friendly and hilarious! They kept us entertained all flight long and were very helpful to everyone."
Cons: "The employees working at the ticket desks were VERY rude. They refused to print my boarding pass, and instead made me leave the line and go to a kiosk to print the boarding pass and bring it back to them. What exactly is there job other than checking in luggage?? In addition to that, I had a heavy bag (knew this beforehand), and was scolded regarding the weight. I was told that the next time I fly, I should "leave a lot at home." It's a shame that I enjoyed my actual flying experience with Spirit quite a lot, but I will never fly with them again because of the ticket counter employees."
Cons: "Worst flight attendants ever. We were in the front of the plane. It was a red eye, and they were extremely loud and disruptive the entire time: slamming doors, talking loudly, and refusing to turn down the bright lights. Absolutely terrible."
Cons: "I like nothing about Spirit airlines. For starters, Spirit stresses that you print your boarding pass ahead of time or you will be charged $10 to speak to an agent at the airport. (Wait, isn't that the agent's JOB - customer service?) Imagine my surprise when I arrived and then had to wait in a line to speak with an agent to check my bag. This is a terrible airline. It really is not cheaper than others when you consider paying for your bag (to check or carry on), that bag can only weigh 40lbs max, paying for WATER on the plane, paying to choose where you sit. Its absurd, really. The seats on the planes do not even recline. Good luck using the tray table for anything other than your $5 cup of water. Its the smallest thing I've ever seen. Choose another airline."
Pros: "The flight was on time and the crew was friendly. That's about the best you can hope for when flying Spirit."
Cons: "The seats are uncomfortable and a flight doesn't even include a cup of soda or peanuts. It cost over $80 to check one bag (more for a carry-on), even when checking in online and in advance (it would be $100 to do at the airport). Be sure to add that extra $100 to a ticket price when you're comparison shopping unless you can fit everything you need for your trip into a small backpack-sized personal item. Someone was sitting in my seat when I tried to board because he didn't like his, but that isn't the airline's fault."
COVID-19 information
Safety measures for airlines flying from Puerto Rico to Cleveland
Airlines flying from Puerto Rico to Cleveland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Heightened sanitation
Daily cleaning, installation of cabin HEPA filters on flights from Puerto Rico to Cleveland
Mandatory masks
Masks required on board, masks provided on flights from Puerto Rico to Cleveland
Social distancing seating
Middle seats unavailable to book on flights from Puerto Rico to Cleveland
Pre-flight testing
Testing for antibodies, testing for symptoms for flights from Puerto Rico to Cleveland
Flexible cancellations
Waiving of change fees. Search flexible flights from Puerto Rico to Cleveland
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