|April||Best time to beat the crowds with an average 6% drop in price.|
|June||Most popular time to fly with an average 35% increase in price.|
Average price of a round-trip
|$282||(avg. price over the last 2 weeks)|
Good deal for a round-trip
American Airlines, Qatar Airways and Alaska Airlines have all waived their change and cancellation fees on flights from Puerto Rico to Dallas/Fort Worth. Confirm policies on booking site.
Alaska Airlines does not allow booking a middle seat on flights from Puerto Rico to Dallas/Fort Worth.
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The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, European Schengen Area, UK, Ireland and Brazil in the past 14 days. Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Cons: "We were not told our passports needed to have an expiration past six months of travel even though we got back before the expiration. We entered our passport info including our expiration dates and we’re given no warning. We even had our boarding passes prior to showing up at the airport. We will not use Kayak in the future and will book direct through the airline moving forward."
Cons: "Too cold"
Pros: "When I went from London to Chicago, I felt one male crew member wasn’t very kind. He wasn’t tall but healthy and serving the other side away from the main door. I felt him greeting others with a smile but with no smile to me. I thought in my heart seems like he is discriminating, I could be wrong, but I always felt he wasn’t so humble while serving to me or may be other Indians too. But he was smiling extra to rest of the passengers,"
Cons: "I didn’t like his attitude. I would request you to request the crew members to be kind to everyone. Since Iam vegtarian ..I couldn’t eat the egg that was served an hour before landing in Chicago. He could have given me the chocolate inside. He just said in haste this has egg. I told him oh I don’t eat egg, thank you. still he could have been considerate and offered me the chocolate “Toubolron” but he just went away. Later on I saw everyone eating the chocolate."
Pros: "The crew was excellent and most of the counter staff was good except for the one in Dallas. Actually flew on JAL partner AA"
Cons: "Delay out of Wichita and another delay out of Dallas, got into Tokyo 3 hours late. Paid $167 for upgrade to economy plus but seat assignment was in economy"
Pros: "I planned a very affordable & organized trip, using KAYAK! Very satisfied so far!"
Cons: "Plane never arrived. Forced to rebook a day later"
Pros: "The movie and TV selection was excellent"
Cons: "Interrupting my movie several times. Stop that. I understand when it’s a seat belt message, or landing. Don’t make me listen to the pilot drone on about the weather. It’s 2018. I can check that on my own"
Cons: "Delayed for three hours due to weather"
Pros: "Leg room in coach"
Cons: "No movie selection"
Pros: "Things went as they should have got a 2 hour flight."
Cons: "The inside of the plane around the air vents definitely could use some cleaning."
Pros: "I upgraded to a premium seat I was assigned a seat in the middle very uncomfortable when there were empty seats three rows ahead should not have been a problem"
Pros: "Ease of check in"
Cons: "DIdnt understand why a seat as not assigned. A few people had the same issue and the gate agent suggested we may not get seats. Very stressful given he need to make an international connection. Gate service was not available early enough."
Pros: "The dinner was good"
Cons: "All the flight attendants were hanging out in the back. Socializing like we were invisible. They seemed to prioritize one another over the passengers. It felt a little odd."
Pros: "Crew made a special effort to find me a nondairy meal (which I had neglected to request)."
Cons: "Web page dysfunction meant we couldn't sign up for wifi. The page asked me to set security questions but the pulldown for the questions had no options to select from. I tried on multiple devices/browsers."
Pros: "Not exceptional"
Cons: "Not much room for moving around but really fast"
Pros: "Everything was fine"
Cons: "The trip was good"
Pros: "The flights were on time and the staff was very friendly."
Pros: "We were on time. Traveled safely. Uneventful."
Cons: "Comfort is in the past... seats are uncomfortable. No space. we are always crammed in like sardines. Seats were in poor condition and did not appear clean. Video equipment at my seat did not work. Did not seem to have enough crew. . . took forever to get the limited service - - crew seemed complacent - no enjoyment in their jobs - doing what they always do. Having enjoyed five years with Delta - I enjoyed my job and the people. No one seems to like their job now. Shame. Takes even more fun out of flying these days. It's a job - more people - more coffee - more sodas.... Don't LIKE it. . . give someone else the chance to fill that position. Flying Should be Fun. . . it's special!! every time."
Pros: "Large plane, and helpful crew."
Cons: "Not much."
Cons: "significant delay in boarding; return to terminal to remove a drunk. Result was missed connection at DFW to London, resulting in missed connection to Munich; resulting in loss of my checked luggage"
Pros: "The flight arrived early which was nice. But that's the only good thing about this flight."
Cons: "From checking my bag to leaving the plane in Dallas, I felt like AA employees thought passengers were just in the way. It was almost as if the flight attendants were traveling to Dallas and they happened to have to take care of passengers along the way. There were very few smiles, hellos, or how can I help you. It was almost always and grunt and what do you want? The personal device entertainment was very buggy. the movie I tried to watch kept skipping, like on old scratched CD."
Pros: "American airline flight to Paris was great"
Pros: "Snacks and entertainment"
Pros: "The planes were comfortable."
Cons: "I didn't get a boarding pass for my third flight."
Cons: "Boarding took forever and I'm a Premium passenger."
Pros: "It was excellent!"
Pros: "Ticket agents at all airports were helpful and very considerate."
Cons: "We were not able to print our boarding passes the day before as expected per the website and purchase docs for the tickets, despite providing passport numbers (several times) and Global Entry registrations. Had to go to a ticket desk at first departure and third departure points to have them printed, with no explanations given. Also not allowed to choose our seats for the third leg. Food was barely edible. Paid extra for roomier seats on one leg, making it more comfortable, but were extremely tight on another leg which had many empty seats scattered throughout the cabin. Cabin attendants seemed more interested in pushing items that generated revenue than providing the ones that came with the ticket (which is never cheap to begin with)."
Pros: "It was all good.it was"
Pros: "Slept very well in business. Great crew!"
Pros: "Got me to destination, I slept the whole way."
Cons: "Delayed for about 15 minutes on arrival, something about maintenance and the entry door."
Pros: "The friendly personal"
Pros: "In seat entertainment"
Cons: "Boarding sequence"
Cons: "Self check-in staff at Seattle was not that helpful."
Pros: "Quick boarding and on time departure"
Cons: "A guy passed out prior to boarding, then they put him on the flight. We push back from the gate and start the engines and the guy passes out again. Now we are delayed 35 minutes. Why did they put someone one the flight that was clearly sick before he ever boarded then you make everyone miss their connection in Dallas. We got to the gate for our connecting flight 9 minutes before the pushed back from the ramp and they would not let us on??? WTF poor customer service!! Fly southwest from now on!"
Pros: "Everithing is excelent."
Pros: "New plane, great entertainment. Good service! Clean plane ."
Cons: "20 min delay at Dallas International"
Cons: "Poor cew service"
Pros: "Ground crew and flight attendants were nice."
Cons: "Very old, beat up 737 for such a long flight. Entertainment consists of the old fold away small monitors. When will AA assign new aircraft to this route? AA doesn't care about San Juan any longer."
Cons: "Seats not enough padding"
Pros: "We arrived safely."
Cons: "The seats are so close together it is literally impossible to move. I dropped my book on the floor directly beside my feet and had to wait until we landed until I could have enough room to maneuver to pick it up. Not allowed to select seats when making reservation so we were seated in separate areas."
Pros: "We got free upgrades to 1st class as we used to get at USAir! Great surprise."
Cons: "Sore lower back from the seat."
Cons: "hard chairs no space between legs no food nor munchies entertainment can be better"
Cons: "I had two hour for connecting flight on quatr airways but the flight from St. Louis left St. Louis at 335 pm instead of 2pm. When I got of flight in Dallas they were already paging me overhead as a last call for quatr airways."
Pros: "Seat spacing was good, entertainment was good"
Cons: "Nothing for this flight"
Cons: "Engine was super loud on takeoff - to the point where passengers were looking around worried that something wasn't right. Eventually it seemed to be switched off once we hit the clouds and we seemed to sort of coast quietly for a minute or so - also alarming to everyone judging by the non-verbal behavior that suddenly everyone was exhibiting. Then it came back on again but only at half the volume. Nothing was mentioned about it by the captain or crew so I spent the rest of the flight wondering if the engine was going to give out part way through the flight."
Pros: "The counter for UA was not attended. I had to make few calls and they managed to put me in the next flight via Chicago"
Cons: "Reality. Flights are sometimes delayed and bound to miss connection"
Cons: "2 hours delay"
Cons: "Delay and then having to change gates - at O"Hare that means walking and walking some more !! After being insulted during check in. The RUDE woman (poor English) with assisted boarding then the RUDE man that changed my name and my luggage he chose to send to Dayton OH -never been there in my life and he "dug" thru my luggage - as if he was searching for MONEY or GOLD -he pulled out a protein drink and I asked him to hand that to me so I could drink it as I am a diabetic - he shouted at me "I THROW AWAY'. During the two hour delay I could have used it !! Poor service I will fly American from now on !!!!!!!!!!!"
Pros: "Direct tv in united codeshare flt"
Pros: "It was nice"
Cons: "Horrible flight delayed an hour and the. Waiting an hour for my bag to learn it didn't make flight even tho I was at ther airport 2 hours before flight left. They said couldn't deliver it until the next day so had to go back to the airport to get my bag! Horrible experience !"
Cons: "The seats didn't bend back to be comfortable. Only 1 inch!!! The back was restless"
Pros: "United offers so many free movies and shows it makes the flight fly by."
Pros: "Seats were comfortable, the video entertainment was top notch, bathrooms were very roomy compared to other planes and flight attendants were nice to us. I only want to ride on these style planes from now on. They also were quick to connect the gate bridge which is important to me. I couldnt believe that I actually wanted the flight to be longer to watch more movies."
Pros: "Attendants were very personable and friendly. I loved that they brought multiple rounds of water throughout the flight. Communication was great and no waiting times. Wonderful flight home after a wonderful vacation!"
Pros: "On time."
Pros: "No food provided except small snack"
Cons: "Completely full flight"
Cons: "Seats were very uncomfortable"
Cons: "Im not sure when this happened, but in an effort to add another row or two of seats - you are no longer able to put your seat back. It almost feels like you are actually leaning forward in your chair, 4 hours later, it equals the most uncomfortable flight of my entire life. In addition to one measly snack package, no drinks, charging for a movie... conclusion is I will NEVER fly a united flight again. Please Beware flyers, this might only be worth it if your flight is under 1 hour..."
Pros: "Liked that the airline paid the Hotel expense"
Cons: "Flight got cancelled for maintenance reasons but many other airlines did the flights that night"
Pros: "Seats were comfortable and plenty of leg room, flight attendants were attentive and took care of drinks and made several trips to picked up garbage."
Cons: "I was told the wifi was available on my return flight but I could not get it to come on."
Cons: "It's was so hot on the flight. The vents above our seats were blowing hot air. It was miserable. So uncomfortable"
Cons: "Checked luggage took close to 45 mins to arrive"
Pros: "Great service. ...communicate with customers about changes at all times."
Cons: "Very unorganized, they over booked the flight and the crew was very rude. I will not book any flights with them again."
Pros: "Perfect flight"
Cons: "Was charged $50 for my 42lb luggage"
Pros: "The service for wheel chair people was excellent"
Pros: "As a first time flyer I was beyond nervous. But the more time I spend at the airport and the closer the departure time came about my nerves where relaxed by friendly staff and great conditions"
Pros: "There were hundreds of us in O'Hare during an ice issue. I got out 20 hours later by flying standby on a bigger plane to a city 279 miles from my airport (and my car and luggage). What was edifying during those very tiring 20 hours was this - no one, United or we passengers was rude or disrespectful. Were we (staff and passengers) all worn out and tired and frustrated? You bet. Everyone kept an attitude of acceptance for the 20 hours I was at O'Hare. Very impressive - civilization has a bright future."
Cons: "Under the circumstance, nothing bad."
Pros: "Crew , flight and aircraft was good."
Cons: "Checking in was the slowest I have ever seen. If I had not prepaid for luggage and tsa pre approved I'm pretty sure I would have missed my flight. I was there a little less than 2hr before flight. If I ever fly from there again I will be there 3 hrs ahead."
Pros: "Attendants were polite and courteous while they were serving. The problem was when they WERENT serving..."
Cons: "Sitting in first class - the very first seat on the plane - I was able to hear EVERYTHING the flight attendants were talking about. When they were service us they were great. But I don't think they knew how loud they were being and talking about inappropriate topics (i.e. Sex, complaining about a crying baby and putting vodka in its bottle to "shut it up"). Was very uncomfortable because of this. Excepted more CLASS for what I had paid. This is why I am unable to give this flight an "excellent" rating. Disappointing."
Cons: "United lost one of our baggage"
Pros: "Smooth ride to Mewark"
Cons: "Flight hoy delayed"
Cons: "Sat on plane for hour, they ran out of food, they let people on a hour after the plane was supposed to leave pilots were a hour late, the staff was rude."
Pros: "They change the departures for a delay of 8 hours."
Cons: "Absolutely terrible. My first United flight delayed over 2 hours causing me to miss this flight."
Cons: "2 hour line to drop off a bag / flight delayed to 3 hours later for maintenance / gate attendants were not helpful"
Pros: "The crew member was excellent"
Cons: "Dont have free movies"
Pros: "Appreciated • the attitude and friendly care of the flight attendants • being able to hear and understand the pilot and announcements • loved the creative and engaging flight instructions • service was professional & made you feel first class"
Pros: "Best of all"
Pros: "Great seat i had to pay extra but it was worth it"
Pros: "Attentive service"
Cons: "Too small of a plane for such a long trip. Just one bathroom in the rear and extremely noisy."
Cons: "Bad turbulence - no bathroom and drinks for 2 hours. no entertainment, little space"
Pros: "Crew was curtious and the flight was smooth and on time."
Cons: "The pricing for a movie was a little much for our flight, and seating was really tight."
Cons: "They cancelled my flight and l was missed flight by a mistake from their representative"
Pros: "Everything was fine. Food and entertainment were actually not applicable on this flight . Gate agent was alert to see my husband and I were not seated together so she asked if we wanted to switch so we could sit together . That was much appreciated."
Pros: "They gave us complimentary drinks and snacks and movies due to the delay, which was nice."
Cons: "An hour wait after boarding plane in Denver, a non-critical part of the plane failed. Basically an auxiliary generator that is used only when plane is at the gate. They decided to do a safety inspection which I can't fault them for. There were no issues during the flight. Also the plane was hot initially but not during the flight."
Pros: "Excellent service, on time, nice aircraft"
Cons: "The person next to me was huge, he took part of my seat. I was unconfortable all flight"
Cons: "2hr in line to drop our bags. Almoust missed the fight for their fault."
Cons: "Flight was delayed 4 hours because the airline never told the pilots they had a flight."
Pros: "Horrible service in the plane and outside.."
Cons: "Original flight from San Juan was delayed due to mechanical Problems. United provided voucher for an overbooked hotel after 30 minutes taxi drive to the hotel. We discovered no rooms was available to the hotel provided by United. We returned to the airport to dicover that no rooms where availabe. Attempted to contact United Customer Care for additional support or compensation with no lun"
Pros: "The crew was excellent. They should continue doing what they do best"
Cons: "There was nothing I did not like"
Pros: "Really nice crew, I loved my seat assignment, Swift and easy boarding."
Cons: "Comfier seats"
Pros: "Crew was fine, there need to be a great improvement on the seats"
Cons: "3 lbs over on luggage wasn’t an issue leaving but return made big deal and said she gets audited and can be a couple of lbs overweight. Wanted $75. So we threw away some liquids and dispersed some closed into carryons. Really stupid. Seats super small uncomfortable always have their hand out for payment for everything. Not eager to fly frontier ever again."
Cons: "Plane was scheduled to depart at 8:20 pm it was then delayed until 8:58 pm due to weather. We all boarded the plane and were ready for take off when a maintenance issue was discovered. We all deplaned and we’re told we would be put on a new plane arriving from Seattle set to depart at 11:30 pm. This departure time was delayed until 1:35 am and then 2:35 am because the captain had timed out and we would need to wait for a new pilot. Also due to the first delay everything was coded as “weather” and customer service was unable to give hotel rooms. This miscommunication between corporate and passengers and the late night created lots of frustration. Instead of being helpful or honest customer service called security on the disgruntled passengers. I heard no threats of violence just elevated voices. At midnight Frontier began handing out meal vouchers (15 dollars to McDonald’s) as a way to increase morale. I finally gave up and requested a refund, got a hotel, and a new flight on a different airline (all Frontier flights the next day were sold out). When I asked what would happen to my checked luggage they said it would be sent to Dallas (my destination) or I could pay for it to be sent back to Denver. The flight and my luggage arrived in Dallas at 5:30 am. Paid $400 for Southwest flight the next day (flying into different Dallas airport away from my parked car and luggage) just for the guaranteed service."
Pros: "Nothing. The only thing that was good it was that it was a direct flight, however with the delay it make it longer than other flights with stops"
Cons: "Will not use your airline in the future due unreliable flights. Never experienced this with any other airline"
Pros: "The price is good"
Cons: "I don’t like the chairs"
Cons: "The small seats and no leg room"
Cons: "no amenities"
Pros: "In every way"
Cons: "A to Z"
Pros: "Frontiers crew/flight attendents are very nice and personable"
Cons: "However, All the delays and lack of clear communication were not good, especially on the way back from DIA to DFW on 6/6. Plane was 2 hours late on the way out and back."
Cons: "Flight leaving Milwaukee was delayed due to technical problems. Got on the plane an hour late, sat on the plane for over an hour, had to get off the plane and wait in the terminal for 2 hours therefore missed my connecting flight and have not arrived at my final destination. There was nothing offered for the trouble or inconenience (snacks, drinks, etc.). I had to miss an important meeting and never want to fly Frontier again."
Pros: "One of the attendants was courteous and entertaining. She made the trip that much more enjoyable."
Cons: "Price of drinks and snacks. I was disinclined to order anything, and kept to myself."
Pros: "The best part about the flight was when we landed in Dallas."
Cons: "The most uncomfortable flight I have ever been on. The seats were very hard and could not adjust. There was no information about the flight provided at any time during the flight except for when we were preparing to land. Compared to American Airlines (which we flew with on our way to Denver), Frontier has no comparison. There was absolutely no entertainment provided, and there were additional costs and fees at every turn. Not only do they charge for any and all refreshments, they also charge you to have a carry-on bag. The flight was also very very loud. The cabin rattled and roared for the entire hour and a half flight. We will not be flying Frontier again unless some major upgrades are made."
Cons: "Fees for everything... when I got to the airport I had to pay for my seat, my checked bag and MY CARRY ON bag. Unbelievable! Trick you with low fares and then stick it to you on fees. I'll just pay a higher fare with another airline without all the BS"
Cons: "It waa cancelled"
Cons: "Rude about luggage and not polite"
Pros: "First time flying with Frontier. No complaints other than having to pay for my carry on luggage. But when I only spent $80 (taxes and fees included) to fly from Dallas to Denver, I'm still happy."
Cons: "When we booked the flight and there wasn't any disclosure about luggage expense and the check in personnel didn't tell us that it was cheaper to check all the bags, so we inadvertently paid for one bag at check-in but then paid a premium to pay for the additional carry on bags. NOT a good experience. This added an additional 120 dollars to our cheap fair. Full disclosure is always better"
Pros: "Delivery of promised services"
Cons: "Things out of anyone's control ie security"
Pros: "Easy boarding, older model plane with reclining seats and padding, friendly crew members, flight was 45 minutes early upon arrival."
Cons: "Expensive carry on fees."
Pros: "Friendly check-in at Denver airport, smooth process"
Cons: "Nothing really."
Cons: "I bought my ticket online for $41. I went through two long lines to get my boarding pass. At the end of the second line I was refused a pass because it was 25 minutes until flight time. I was told I had to be rebooked on another flight to the tune of $99 plus $30 baggage fee. Since I had no other choice I rebooked for a flight NINE hours later. After all this I was sent to TWO different WRONG gates nearly missing that flight. At least I got an apology for that. The wrong gate fiasco was because Frontier shares gates with Jet Blue and Spirit. I could not hear the gate change announcements because I am hearing impaired. A lovely way to spend a day in Denver!"
Pros: "crew was fantastic"
Cons: "seats do not recline, and very narrow."
Pros: "price is excellent"
Cons: "changed gates 3 times and flight delayed due to maintenance issues"
Pros: "Same as flight SLC to Denver"
Cons: "No complementary drinks. Short fold down tables."
Pros: "We boarded quickly, the plane was clean, the fare was cheap, and the crew was courteous."
Cons: "I didn't like the tiny tray table."
Pros: "The price"
Cons: "You get what you pay for, I guess. It's so sad to see a once customer-focused company become only about the numbers. Tiny seats, EVERYTHING is an up charge."
Pros: "flight on time"
Cons: "totally squished between two largely overweight individuals. This was the most awkward interaction I've had with the human race in my 41 years of existence. Can there not be an overweight seating section with two seats per row and charge them more?"
Pros: "We left on time."
Cons: "The children crying"
Cons: "Very slow baggage claim. Had to wait about 1/2 hour."
Pros: "Your crew was nice"
Cons: "I am 6 feet tall, and found your seats entirely too tight for my frame. I'm not overweight, just tall, as are many people. Worse, I paid $150 for my ticket, and other passengers I spoke with paid either $100 or $38 - round trip. Apparently I didn't check your site on the days of the week that you offered your discounts. I then had to pay $40 x 2 for my little carry on bag, which was ridiculous. I plan never to fly with you again."
Cons: "The plane didn't leave the terminal for over an hour after boarding!"
Pros: "Radio went out and the flight was delayed leaving. Also, when has Frontier has started charging for carry ons? I could have gone with Spirit if I'd known that... During the delay passengers were welcome to get off the flight but were reminded several times how much it would cost to rebook if they missed the reloading process ($99.00). After delay the staff was offering complimentary beverages due to the delay...(how much does it really cost to offer water & sodas?) So I would have been charged for a cup of water??? The staff seemed rude and several times I was nudged, slammed, bumped into (I was in an aisle seat) and ever was acknowledged by the crew members who did it. It just seems overall that it was all about the money that the employees are unhappy and that it is not about the satisfaction of the client. First and last time I'll travel with you...."
Cons: "We were about thirty minutes late leaving saying they were still loading bags. We got in late and they told us some bags didn't make it' but to check at the baggage carousel 37. We waited about thirty minutes they then came down and told us none of the bags made it."
Pros: "The crew was fine. Very professional. Plane was clean."
Cons: "No notice up front that carry on luggage would be charged $30 each way. Had to pay for everything snacks, drinks. I would not be surprised if the bathrooms had a charge. No entertainment. Seats are so close together that they are made not to recline."
Pros: "Some jackhole took my seat and wouldn't move I called ahead about additional charges and they lied to me"
Pros: "Good service"
Cons: "I don't like the fact that you don't have the option to choose your seats before paying and if you do ask for a better seat they charge you. The price for checking in a bag is ridiculous."
Pros: "Staff and timeliness were great!"
Cons: "Comfort was poor- I'm a tall guy and the regular seats are too small and not very comfortable to rest in."
Pros: "Quick flight."
Cons: "Changed gate without notice. Seats did not recline. Paid extra for setting next to spouse and had to pay extra for carrying on bags. Too much!"
Cons: "What they dont tell you is there is no carry on gym bag and charged me 40$ to check it"
Cons: "Flight was late, seats were tiny and uncomfortable, plane wasn't clean, baggage took 25 min to arrive at carousel"
Pros: "So quick!"
Pros: "It was on time, our party was seated together, and I wasn't cramped! Flight attendants were pleasant! I wasn't expecting much for the price I paid but it was a great flight :)"
Cons: "Nothing :)"
Pros: "Knowing I don't have to fly with Frontier ever again!"
Cons: "-delays -90 min baggage wait -sitting on runway 90 mins -uncomfortable seats -no concessions"
Pros: "Nothing, if I could give it 0 stars I would"
Cons: "Hidden fees, rude flight attendance, no food offered, seating was clean"
Pros: "The take off"
Cons: "Your check in is awful. I have to pay 3 different times Could not use my phone for boarding pass. Had to use hotels computer. No tea pre check. I will only use frontier when I have no other choice. You CEO commercial is awful."
Pros: "I liked the boarding process. Young and pleasent lady made that happen with the right amount of vigor."
Cons: "Food selection was not sufficient. Some items on menus were sold out before they started taking orders. No magazine in the seat pocket, not even the sky mall shopping one."
Pros: "Flight left and arrived on time."
Cons: "They charge for EVERYTHING! Don't let the cheap ticket prices fool you, they make their money back in stupid ways. Charging for carry on bags drinks and snacks etc. the seats were very small and uncomfortable."
Pros: "On time out and in."
Cons: "Most uncomfortable seats in the air."
Pros: "Not much"
Cons: "Spirit Airlines draws customers with low fares however you will be in for a big negative surprise if you have to make any changes. I booked a flight that later had to be moved back 2 days due to a schedule conflict. I was not refunded on the cancelation AND I was charged an additional $109 cancelation fee! The airlines lost my rescheduled flight request and I had to make a new reservation in haste upon the evening of my flight at a significantly higher price. I don't think that it's likely that I will be flying Spirit any time soon"
Pros: "Cheap look s"
Cons: "Because heavy trafic still 49minutes but don’t let me in chNge flight and charge 99usd"
Cons: "Other flights I have been on let us know what section or terminal we are being dropped off at before we take off and once we get there it is had changed. It helps people who are getting picked up a lot easier especially in a big airport."
Cons: "Check baggage line"
Pros: "Not one thing. Besides they got they destination right. The staff hate they’re jobs. Everyone involved in this spirit airlines besides the pilots was in a bad mood.. I really liked how they waited till literally the last min an said your bag that you have used on your 8,564 previous flights to date. Is now 65$ to put in the same exact spot you were going to put your bag to begin with.. the same bag I’ve used for a shade under two decades of travel."
Cons: "You don’t have a box big enough for that. Bought ticket day in advance with insurance for this reason. checked in several hours in advance itenary machine could not print duplicate messed up several people days with not putting us on our flight. An then charging me 100$ more to secure the seat on the next flight. When all they had to do was print the item ready. I had meetings scheduled days in advance I missed that were worth 50x this entire ticket. An the airline doesn’t even know who it is that sells the insurance.? That’s a strait up scam.. worst airline in years. From the experience an the staff all the way around I was embarrassed to say I used this airline. If I had to guess on anything I think it’s close to being the next airline to hit the scrap yard. No one in this air line is committed to they’re work. I’ve always said “ Experience is the best teacher in anything”. An I’ve learned enough from this one...."
Pros: "Cost was a deciding factor."
Cons: "Seats were uncomfortable but you get what you pay for."
Pros: "The seats were wider and more comfortable."
Cons: "The flight was delayed due to a change of the plane."
Pros: "Everything cost extra drinks snacks Cary on bags check bags. Seats."
Pros: "I like the cheap price of the ticket, Spirit charges for each bag. We paid over$200 in luggage fees! Then they charged us for $3 for a can of soda! Never again."
Cons: "I like the cheap price of the ticket, Spirit charges for each bag. We paid over$200 in luggage fees! Then they charged us for $3 for a can of soda! Never again."
Pros: "Price is the best deal in the market, unbeatable! Great crew’s service! Comfortable seats!"
Cons: "Weight limit on checked lugagge is 40 lbs. compared to 50 lbs in most airlines."
Cons: "Departing and landing was great I will fly again and again"
Pros: "Quick boarding and efficient answering of questions"
Cons: "Seat was small and extremely uncomfortable."
Cons: "Several flight delays,... finally after several hours flight cancelled due to no pilot. Voucher for a low class Days Inn hotel in a dangerous neighborhood. Next day flight scheduled for 9am...it was delayed again leaving Atlanta 1245. My sister who has cancer suffered a stroke andit was an inconvenience. Some of the agents rude not helpful at all. At all times.es if I'm spending my money..you should be professional at all times."
Pros: "Not much"
Cons: "Sat at the origination gate for 30+ minutes after departure time because one of the engines wouldn't start. Was probably 80 degrees in the cabin on a full flight. Engine start issues should be figured out BEFORE anyone gets on the plane!"
Pros: "Cheap cheap cheap"
Cons: "TERRIBLE SERVICE!! The flight was delayed @ Phoenix. Flight was supposed to leave at 12 55 am and it finally departed until 2:23 am. The representatives @ Phoenix told us we wouldn't have ANY issues with our connecting flight to FLL as they would use the same aircraft When we landed Dallas, they told us our flight to FLL was waiting for us which was a complete LIE. The representatives at Dallas were disengaged and didn't seem to look for options to get us out of there,. Finally, a representative came and told us we had 2 options: OPTION 1: Stay in Dallas 31 HOURS!! and take the next flight to FLL (no hotel arrangements were offered) or take the next flight to Orlando and move ground to FLL. Very disappointed with your service. NEVER FLYING ON SPIRIT AGAIN"
Pros: "The crew from the moment I got to the gate constantly yelled at passengers. When on the flight it didn't get any better. They were horrible to everyone. The crew in front of the plane talked so loudlyamoung themselves that you couldn't hear yourself think. I will never fly spirit again."
Pros: "Spirit claims to be the cheapest airline, but charges over $50 for carry on items. The day of my flight, the lines to check in were out the door at the Ft. Lauderdale Airport. The kiosks were all down & the employees were shouting at everyone to direct them. If a simple question was asked, the Spirit employees would snap & move on to the next person, without really helping. I was late to my flight because of wrong information that was given to me and I almost did not make it in time. Just like any other airline these days, no food is given for free. The seats are the bare minimum."
Cons: "Overpriced bag fees, rude flight attendants, shitty planes."
Cons: "My flight left early I was at the airport 1 hour before the time. When I got there my seat was taken. Also I had to pay 90 to get on the next flight which I belive is not fair. Worst travel agency!."
Pros: "one of the stewardess was helpful but the others were just rude w/nasty attitudes."
Cons: "boarding was late as usual crew was mostly rude seats are cramped with no leg room food?!? bahahahaha ~ yeah, if you want to pay yet another added cost to fly with Spirit Entertainment ~ there is none but luckily my view was nice & I had a ton of pictures that I needed to filter through on my phone"
Pros: "They spent more time trying to sell their credit card than they did asking about anything else. The woman behind me was choking and they wouldn't give her a glass of water, but they would sell her one. Her daughter in a different section of the plane had to pay for water since her mother didn't have a credit card."
Cons: "If anyone thinks Spirit is a good deal, hopfully you are flying without luggage and do not need water during your flight."
Pros: "It was a smooth flight."
Cons: "Spirit charges extra for almost everything; picking a larger seat, $3 for a soda, up to $100 for a carry on bag. There were some people that didn't know they could only have 1 free personal item, like a purse, and an actual carry on bag had a cost."
Pros: "I like that they treated us with respect and where very friendly staff"
Cons: "There was nothing to not like"
Pros: "The crew was helpful and very nice at all times. The plane was clean and relatively new. Price was great, considering that I paid $96 for two passengers total, with taxes."
Cons: "Some of the passenger's attitude was not the right one. The prices for check bags, was a little inthehigh side."
Pros: "Crew was very entertaining - a la Southwest Airlines but funnier. One of the crew noted that I had taken out my medication and immediately brought me water."
Cons: "Seats don't recline so there is zero relief/change in body position - making a short trip much longer. Suffered leg cramps. Short trip so luggage was not an issue but in the past I have been literally tapped out by the "additional fees" on baggage over 40(??)lbs."
Cons: "delayed flight. hidden costs."
Cons: "The crew on my first flight were very accommodating and friendly, but on my second flight they were NOT so friendly and everyone around me was talking about how rude and unfriendly they were. This was my first time flying on Spirit and I asked for a pillow and the response I received from the Flight Attendant was "What!....we don't have pillows" Another reason I was unhappy was because on my connecting flight from Texas to Chicago we were delayed on the plane and NOBODY told us what the problem was and why we were not moving to the runway. After 42 minutes we were told "we are waiting for paperwork from Maintenance" that is it! Not how long they expect the wait to be or come around and offer us some drinks or snacks. The Flight Attendants DID NOT even walk the aisle....not even once! We finally took off after 75 minute delay. It was if we were on the plane alone...this is not how I would have handled the situation. I also obtained the Spirit credit card to rack up some miles, but not I am giving it a second thought!"
Cons: "Not food or snack"
Pros: "Spirit cancelled my flight never again will I use this service made me lose lots of money and lost out on my brother's wedding"
Pros: "The boarding process was actually fairly smooth and efficient."
Cons: "I purchased the Spirit ticket because it was ~$30 cheaper than my other options. I was okay with the connecting flights for the savings. Silly me, I didn't check the fine print-- Spirit charges to CARRY ON a bag. Both ways. The $30 I thought I saved was quickly erased when I ended up spending $90 to carry a duffel bag on the plane. All FOUR of my flights were delayed by nearly two hours. Seats were thin, sparsely padded, and cramped."
Pros: "Cheap ticket was nice, made up some lost time en route, staff very friendly."
Cons: "Nickel and dimed to death: luggage, seat, soda. Threats that if your carry on is too big it's $65."
Cons: "I wish there was in flight wifi and cvs."
Pros: "This flight originated out of Portland to Las Vegas and then to Los Angeles where it was scheduled to depart to Dallas at 10:31 am. Initially at 9:45 when I checked in at 9:40 I was told the flight was delayed until 2:30 pm. Then when I called Spirit at 12:40 pm after receiving an e-mail from Kayak that the flight was cancelled I was told that I had 2 options: (1) To fly to Vegas where I would connect at 1:50 am and arrive in Dallas at 6:30 am or to receive a refund. The next day arrival into Dallas was not possible or acceptable so I chose the refund.. Later I found out that other passengers were booked on other flights, offered a $25.00 food voucher, and a $50 credit to be used within 60 days. I found this out after I had already booked another flight on American Airlines and when I spoke with a Spirit ticket agent they said that you made a decision so ther isn't anything that they (Spirit) could do. It cost me an additional $200.00 dollars to get to Dallas 9 hours later. What a way to be treated by Spirit Airlines after they knew the flight was cancelled when it never left Portland. My husband is a 21 year Army Officer and we travel ofter (1st time with Spirit) and we have never been treated with such disrespect. Thank You Susan Boyko"
Pros: "Let's be honest... This is the smoke and mirrors that we all feared would happen one day. Competitive fares, not really, and then less than basic services. Someday we'll debate wether a flight attendant is necessary for an evacuation. I'm seeing vending machines following the automated safety briefing. Put your money into the pilots, I say."
Pros: "I like that the seats are not as tight as before. There is some leg room on the regular seats. They are nicely padded, but could use a little more in the bottom of the seat area. Little offerings of snacks as has become the usual on flights. Everything seemed to go smoothly. I like how friendly they were with pets. Even a pet that had no crate, of which I am sure they made an exception. The dog was totally well mannered. I like flights that are kind to pets."
Cons: "I didn't like a charge for a regular drink. I didn't like the huge baggage and seat selection fees."
Cons: "Paid extra to choose a seat only to be put in the middle. Seats don't even recline,the loud lady in front of me smelled like cat food,and I guess you can bring orchids on the plane that I'm allergic to. Was surrounded and hated it."
Pros: "seats ere not big enough . I was beside a very, very large person she was nect to another large person. Each person spilled over their seat into the next leaving me on the end. I had to lean over into the isle and still was terribly uncomfortable"
Pros: "the online web page was decent."
Cons: "For an active military member of the US forces, I had to pay for a checked baggage fee. I don't pay for a fee on other carriers. I should have flown on United, since the price was the same or less due to zero fees for baggage. And the aircraft seeting overall was not comfortable and up to date. Seemed rather old and worn."
Cons: "Plane was late and was diverted to Houston due to "low fuel". Sat in Houston without being allowed to get off the plane. Team finally provided one bottle of water per seat. My husband was in the bathroom so I asked for a bottle of water for him...attendant replied...sorry on,y one per customer. Flight attendant could not give any advice on connecting flight options since flight was delayed. When we finally got cleared to fly back to Houston, crew member said over the loud speaker...it's all on you now, we've done what we could....very unprofessional.finally made it back to Dallas 3 hours after we were supposed to land. Missed connecting flight."
Pros: "The fact that I arrived to my destination..."
Cons: "The airline is a scam. They offer a good price for the ticket. And then make you pay for luggage (a lot), seats, carry on luggage (same price as regular luggage). Even personal items!!!! The worst airline ever."
Cons: "Spirit airlines promotes a cheap airfare, but the luggage cost is nearly equal to the ticket fare. On top of that, there staff is very disorganized. I would not recommend flying Spirit."
Cons: "the seats are too close together, men sitting behind me had to put their knees up against the back of the seat thusly right in my back I guess the seat backs are too thin and not padded"
Cons: "The front desk."
Pros: "no delays ease of check in price"
Cons: "cramped planes/seating seats did not recline noisy passengers no entertainment options"
Pros: "Affordable,friendly,first flight was 3 hrs delayed butvouchers given.only fly dfw to bwi and back so can't speak for other routes ....."
Cons: "When I purchased ticket it showed there "might" be a charge for carry on baggage. I couldnt find an easy way to know for sure. When I got to the airport to get my boarding pass I couldnt find a way to claim I had carry on baggage. When I tried to get on the plane the lady laughed at me and said i couldnt take my carry on bag. She sent me to someone that wanted to charge me $100 for my carry on bag. The plane ticket was only $69. I was almost out of money and didnt have $100. I told the person how much money I had ($41) and he kept asking me if i had more than that. Every time I told him I had $41. Finally he called someone and they let me pay $35 for the carry on bag. Be carefull flying with Spirit because in my opinion they are greedy bastards."
Pros: "I'm 6'6/260lbs. There was an open seat in the exit row, and the flight attendant gave me that open seat. Give her a Nobel prize."
Pros: "The price and the crew!3"