Cons: "A drink other than water would be nice (like soda)"
Pros: "Quick boarding. Crew was awesome."
Cons: "WiFi and in flight entertainment but I don’t see frontier changing that"
Pros: "Richard along with the other flight attendants were super nice and helpful with anything needed."
Cons: "Seats not comfortable, didn’t have any food"
Pros: "On time"
Cons: "Had to pay for a small check-in."
Pros: "Frontier company needs to be more professional and respect the time they assign for ... the reception guy tell me the gate is close 45 minute from the flight time When I was 15 minute early from the time flight thats disgusting . So I changed my reservation for Friday at 6:20 pm same time . Hope they didn’t come with another excuse ."
Cons: "Frontier company needs to be more professional and respect the time they assign for ... the reception guy tell me the gate is close 45 minute from the flight time When I was 15 minute early from the time flight thats disgusting . So I changed my reservation for Friday at 6:20 pm same time . Hope they didn’t come with another excuse ."
Pros: "Non stop to Austin, TX from San Diego, CA"
Cons: "Could not pay up front for luggage on website. Luggage was more than the ticket. I need to take medications in a carry on to avoid them being stolen by baggage handlers who go through your luggage. I have never had to pay for that privilege. Was only offered items for purchase. I have a medical condition and need ice water all the time. It wasn't available."
Cons: "No reclining seats"
Pros: "Nothing the seats suck"
Pros: "STAFF WAS FRIENDLY"
Cons: "SEATS ARE VERY UNCOMFORTABLE"
Pros: "I am a mom of two young children flying solo. The counter staff was friendly and extremely helpful. With limited ability to handle multiple items and my small kids, the woman at the counter was beyond polite and helped with my bags immediately. I am so grateful for the friendly staff and the extra attention they gave to my kids and I."
Pros: "Crew was kind and helpful."
Cons: "Please forward this to everyone you know! Do NOT EVER fly on Frontier Airlines!!!!!! They are a total joke and charge fees for EVERYTHING!!!!! Want to carry on a bag or push everything you need into a small backpack? Oh, need to take clothes? Well that's $40...per carry on, $60+ at the airport. Oh, you wanted to sit down? That will cost you...$10 per seat minimum, again more at the airport. Btw, those fees only cover one leg of the trip. You can save by leaving your luggage there. See how helpful we are? You think you are getting a good fare but the fees have made my trip almost three times the initial fare. United is testing similar "economy" fares. None of this information is presented upfront so it's a bait and switch scenario. Also, trying to reach a human being is nearly impossible. I feel sorry for the customer service reps, they should get hazard pay. They have to try to justify these ridiculous policies. Save yourself money and frustration and NEVER FLY FRONTIER AIRLINES!!!!!!!"
Pros: "Nothing. Literally nothing at all."
Cons: "This situation is a clear statement about the unfortunate state of affairs regarding "customer service". If anyone uses the bromide "the customer is all important", cite this example as proof positive of the lie that is that tired statement. This circumstance, was, essentially no one's fault and yet the employee reaction on behalf of Frontier airlines speaks volumes to the general attitude that the ORGANIZATION takes toward its paying customers. Due to delays on the first leg of the trip from DC to Denver, the connecting flight was missed. This is understandable on its own, as I have no expectation that a second flight would be held for me. However, the fact that Frontier, as an organization, feels ABSOLUTELY NO OBLIGATION WHATSOEVER to assisting their customers in arriving to their ultimate destination in a timely manner means they will never, EVER, get my money again. To make matters worse, the two options they DID offer, were unacceptable: 1) Offered a flight to an airport an hour away from my destination & 2) Offered a flight to my actual destination...two days later (in the airport on Tuesday; they offered to get me on a flight to my destination Thursday) AND this offer with absolutely no assistance regarding sleeping arrangements for TWO NIGHTS. In short, trip was complicated for which I do not blame Frontier. However, their complete lack of customer service to a paying customer ultimately has cost them future customers. My family travels frequently and I will certainly advise any and all persons I know NOT TO EVER TRAVEL ON FRONTIER AIRLINES! I will, however, recommend the FAR MORE CUSTOMER FRIENDLY DELTA airlines)"
Pros: "The crew had a smile and were friendly."
Cons: "Look, it's a budget carrier. I get that. But I add a bag to my flight and my ticket is now what it would have cost to fly Southwest. I'm 6'4", and I *barely* fit into the seats. My knees touched the seat in front of me the whole flight. And the seats don't recline. To make everything just perfect, they lost my luggage on the flight home, and the lady who worked with Frontier who took all 15 (?) of us who had lost luggage over to make a claim said "this is normal for flights coming from Denver - it's a hub for Frontier, so luggage gets misplaced all the time." I'm sorry, that's not acceptable as an answer. I've never had a lost bag while flying with others, so that's what I will do from now on."
Pros: "Fast boarding. Crew is super friendly. Thats about it."
Cons: "Seats are increadebly uncomfortable. $3 for a soda, not even a bag of peanuts is offered here. No entertainmet, no movies, no wifi. Not even a magazine No tray where to put your food or ipad. no pillow, no blankets. $40 for a carry-on bag $20 to pick your own seat at checkin."
Cons: "I showed up 43 minutes before the fight and there was no ticket agent. After waiting 5 minutes, I went to the kiosk to check in. I was informed by the machine I had to go see an agent. After searching the terminal and going to baggage claim to find someone, I was informed I had to be there 45 minutes before the flight because the ticketing agents are also responsible for boarding passengers. I checked the reservation and couldn't find any information on check in other than the cabin doors close 10 minutes prior to boarding. When I called the help Center I was informed they would not apply the payment from the missed flight and I would have to pay for the ticket again. Every other carriers I deal with has a 30 minute check in policy. If they aren't going to use the standard time frame they should make the policy clearer."
Pros: "Plane was on time and boarding was easy ."
Cons: "How unprofessional the crew was . Never heard the captain during turbulences . We took a red eye flight and the flight attendant kept waking us up to tell us to let us when the seat belt sign was on or off. Then on the way back , one of the flight was talking/ laughing so hard in the back that the whole plane could hear . And finally , we got to hear a long 5 minutes sales pitch about the new flights Spirit Airlines added . Seats don't recline ."
Cons: "We have several flight delays with no connecting flights to our destination. We were rerouted to another city, rented a rental vehicle, and then continued to our final destination."
Cons: "you charged me twice what a bag cost in processing fees and didn't inform me they would be add3d to my card along with the 40 for the carton while I was purchasing the caryon, leaving me with no bus money to get home from Chicago. I really like you guys, but seriously, Not cool"
Cons: "Those seats with no recline and minimal cushioning - tough on the over 40 crowd."
Pros: "The flight was an hour late leaving; had to pay ridiculous baggage fees; had to bring my own food or pay yet again; seat was supremely uncomfortable and I waited over an hour for my bags. Done with Frontier airlines forever."
Pros: "40 dollars for checked luggage + 45 dollars for a carry on bag is more than shocking. I will choose Frontier again because of all the rediculous and surprise fees."
Cons: "Rediculous baggage fees"
Pros: "Not much to like other than the cost of the ticket, they kept us unmoving on the runway for almost an hour, before taking off, boarding was at 2:50 pm, flight was supposed to be 3:25 pm, we didn't actually take off till 4:15, scheduled arrival was at 9 pm, and we arrived 9:20, and weren't able to deplane till 9:35, and ended up standing around baggage claim for over thirty mins waiting for our luggage, frontier might have some good ticket prices, but next time I'm willing to pay more, if it means better service"
Cons: "I never recieved a notification that my flight was canceled through my email I arrived at the airport to find out my flight was canceled which has created a mess for me on my christmas break. There should be better integration with Frontier and Kayak on the fact I never got an email."
Pros: "When I was done working with this airline."
Cons: "Ten passengers were not let on the original flight because the attendant at the desk wouldn't let anyone have their boarding pass with 45 minutes left to board. The airport was completely empty and we could have easily made the flight. After being made to reschedule, the flight attendants were very unfriendly. I knew to expect uncomfortable seating, no onflight entertainment, etc. I can justify paying less for less comfort, but to miss a flight needlessly and deal with angry employees is enough to never fly Frontier if at all possible."
Pros: "The flight got me there."
Cons: "It was an incredibly bumpy ride. The seats were not sufficiently padded. The tray tables were about a quarter the size of other airlines, not big enough to put my tablet on. All food and drink was an extra charge. When I asked why, I was told that cheaper flights have fewer amenities. But the flight was not cheaper than my return flight on a different airline which did provide a beverage and cookie."
Pros: "Low price compared to alike flights. Crew and pilots were nice, friendly, and always helpful. Boarding was very fast and easy. I was on time if not early for all 4 of my scheduled landing times. Clean plane. Overall a great experience."
Cons: "My gate number to board changed 3 times within 1 hour, which may not be Fronteirs fault. Uncomfortable seats that don't lean back. No entertainment. Food and snacks cost money, no complimentary food/drink except water. Cost money for carry-on bag. No puke bags in the seats. They nickel and dime you for everything, but it's worth it if you travel light and don't care about the little things. I was surprisingly pleasantly surprised."
Pros: "The plane was comfortable. Staff was friendly"
Cons: "There were significant delays without any notification whatsoever. If I hadn't looked on the website repeatedly I would not know of the changing departure times. No apologies or explanations were given while we all waited more than two hours."
Cons: "Our flight was oversold. They bumped 27 people do to a "downgrade" of the flight to a smaller plane. This meant they avoid full compensation do to FAA rules. Got bumped 24 hours because Frontier does not partner with other airlines. Despite never having been given a seat assignment they didn't standby tag my checked luggage and sent it ahead so I had to stay an extra night without a change of clothes, etc. Next day the flight was oversold again and they bumped another 25 people. Every flight this trip left and arrived late. The pilot explained that the baggage handlers were in a contract dispute with management as they were overworked and underpaid. As a result they were also short staffed. Saw many miss connecting flights as a result. I will never fly Frontier again."
Cons: "My flight was delayed from Denver to SLC and we were not notified, given any other option or any compensation. The previous three (3) times I've flown frontier I have had flights cancelled and received no compensation. Do you know how frustrating that is?"
Cons: "They called out for boarding for people with children under 5, then 5 seconds later called zone 2, so I didn't make it before the crowd and still had to wait on the jetway."
Pros: "The flights were fast, and easy to to board and disembark."
Cons: "Charges were added 24 hours before the flight to decide what seat to have. I chose this flight because it was supposed to be cheaper to go to Charlotte, but the added charges made it the same price almost. Would not fly frontier again as they charge for everything"
Cons: "I shouldn't have to choose to sit in the exit row in order to get enough legroom to fit comfortably in a flight where I'm not going to get food, peanuts, or a seat that reclines. Every leg of my trip was this way. On my way out I flew a red-eye and planned to sleep because I had business to deal with once I landed. Without legroom or being able to recline I was too uncomfortable to get any sleep. I also had to pay for carry-on AND check baggage? Is a person not supposed to bring anything with them when they fly? Lastly, if I wanted to sit anywhere comfortable or in a reclining seat I again have to pay to upgrade? This fact was unknown to me until the online check in process. Overall, I'm very dissatisfied with my experience. I have another trip next week and I already chose to pay $100 more for American Airlines instead of frontier, I will have comfort, food, wifi, won't have to pay for my baggage. This is America, we expect comfort. At least give us wifi. My experience with Frontier has made up my mind about paying more to get treated the way I deserve, not as if I was flying in a C130 Cargo plane."
Pros: "I did like the price a lot, the flight was cheaper than any other when flying across the country."
Cons: "My flight was an hour late departing, causing panic at the layover spot for several guests because their flights were waiting just for them. The first flight I wasn't asked for food or drink or anything. The seats weren't as cushioned as any of the other airlines I've flown and paying $25-$30 for a bag is quite a bit."
Cons: "Almost missed our connection because we didn't see the email. A text would have been more appropriate as would them announcing it over the loud speaker in the airport like every other flight. No food or entertainment, uncomfortable seats and the smallest trays that could barely hold a cup."
Cons: "While I am thankful that we made it back to the airport after some mechanical issues. I called Frontier and ask them to get me on a different flight that night or first thing the next morning. They would not help me. They kept telling me I had to talk to the agents in the terminal. There were 200 other people standing in line waiting to be helped. They offered no alternative. Wouldn't even book me with another airline to get me to my destination. The best Frontier customer service on the phone would do was changed my flight to Saturday night. Which did not good since I was coming back from my trip on Sunday."
Cons: "Flight delayed and they couldn't rebook"
Pros: "The price."
Cons: "The seats are very close together, with little padding and tiny tray tables. Obviously they are going for volume here and not comfort. You get charged for all luggage, whether carry on or checked and many of the seats cost extra, and so do snacks."
Pros: "I like how easy it was to book."
Cons: "I didn't like how I was lured by low prices only to find out I have to pay for a carry on. $60!! How dare you have this hidden charges, I fly all the time and have NEVER paid for a carry on. I will never fly frontier again."
Pros: "The crew"
Cons: "The "new" seats are uncomfortable, cramped leg room, having to "buy" your seat and no complimentary soda or small pack of nuts (or pretzels). You pay a lot of $ for not even getting any of that. :("
Cons: "Flight was delayed both directions. I don't like the extra charge for a seat and the extra charge for beverages."
Pros: "The fact that I was able to check in online."
Cons: "The fact that after I check in online, I still had to go to the ticket counter to receive my boarding pass. Showed up to the airport, made my way to the counter, low and behold not a soul was there. Tried to get a digital pass off the online check in, nothing. Needless to say, I missed my flight. No worries though, I was able to purchase a one way ticket through Southwest which was actually cheaper, because I didn't have to pay extra to check a bag. I would like to thank frontier airlines for helping me realize that a cheaper airline ticket isn't always the best way to go, considering all the additional fees added up cost more than other airlines where they have 1-2 free checked bags and better customer service."
Pros: "Only the price."
Cons: "This flight was three hours late as there was no other plane to send to us in SLC and the one coming from Atlanta was held up in weather."
Cons: "They charge for everything. Only water is free in the flight. They charged me 60$ for carry-on items and I did not know anything about this until boarding"
Pros: "Cheap, efficient budget airline, good for weekend getaways with a personal item and no carry ons."
Cons: "water is $, boarding is constantly lagging because people argue with boarding agents about cost of carry ons"
Cons: "They charge more to carry-on than to check. By the time they made that clear, it was too late to check and they just threatened to raise it from $40 to $60 if I didn't act quickly. Everyone involved—from the gate attendant to customer service—has an impatient, condescending response about how these policy was made clear at the time of purchase. They are obviously very well practiced at explaining their ostensibly clear policies to throngs of ignorant masses who somehow didn't understand them when they purchased their ticket. In fact, their speech is so well rehearsed that you'd almost—almost!—start to question if they have actually made their baggage policies as clear as they think."
Cons: "We were told the flight was canceled due to weather. We were also told the next flight out from Cleveland wasn't until the following Wednesday. We gave other airport options for departure and arrival and still we were told we wouldn't be able to fly in until Wednesday. I understand that flying into Denver wasn't an option due to no fault of the airline, however I am sure with the multiple airports we could have flown out of and flown into we should have been able to make the trip before the following Wednesday, 4 days later. Also we had no idea how much extra the baggage cost was, or that there even was one."
Pros: "I used to love flying Frontier—the airline with the cute animals on the tail of the planes. Now I call them the F word in airlines. If you want to fly Frontier, I want to make sure you’re forewarned. Their slogan is “A different kind of animal.” This animal is very cunning. And slightly savage. First, if you’ve been suckered into their $59 airfares, you already know what’s waiting for you. Wait. You actually want to fly back home? Well you’ll end up paying the same price as you would most any other airline. But wait…what’s this? Actually, their rates are about $100 cheaper than normal. What they don’t tell you is, they charge $30 for you to carry on your own baggage. I always thought it was ludicrous to charge me to carry my own bag onto a plane. Keep in mind that’s one way. So it’s $60 round trip. And that’s their discounted rate if you book online. It goes way up if you’re one of the unfortunates who wait till you’re at the kiosk to settle up with the Frontier Friskers. Oh, you say you want to actually choose your seat? That’s $13 minimum. For each leg of your trip. Don’t be surprised if they figure out a way to charge you for each leg of your body. That’s for a normal seat. If you don’t cough up the $13, they’ll randomly seat you wherever they want. I wouldn’t be surprised if they counted the lavatory as a possibility. So, that’s $60 for your own carry-on luggage. And a minimum $26 if you dare to choose your own cheap seat. Hmm. That $100 savings is looking rather slim right now. Speaking of slim, that describes their seats. And they don’t recline. You’re straight upright your whole trip. And the padding is about as comfortable as a cheap mattress in a cheap motel. The best way I can describe the feeling: Say you’re on Sesame Street and your job is to sit on the capital letter ‘L” for two hours. So while spending what feels like an eternity in L, maybe you’d like something to quench your thirst. That’s $1.99. Water? $1.99. A snack? $2.99. I’m surprised they don’t charge for toilet paper. By the square. (To be fair, I just learned that a cup of water is actually free. “For today,” said the flight attendant. “That could change.”) Nice Surprise: The people who work for Frontier are generally nice. But if this is the way Frontier treats their customers, how do they treat their employees? Do they make their mechanics buy their own tools? I wrote to the company to let them know how hugely disappointed I am with their changes. I never got the courtesy of a reply. I somehow like to imagine the CEO, in the true spirit of “no frills”, answering each customer letter by himself on an Olivetti typewriter from the 1970s. But I kind of doubt it. So there you have it. To be forewarned is to be forearmed. And if you have four arms, well, you might just fit their new slogan. Frontier Airlines: A whole different way to treat people like animals."
Cons: "Frontier's low fares which are deceptive. They charge you $60 for carrying your own bag! They charge you $13 per leg for the "privilege" of choosing your seat--even the normal seats. They charge you $1.99 for basic sodas offered by most every other airline for free. And they charge you $2.99 per snack. The seat are slim, terribly uncomfortable with virtually no padding and they don't recline! They don't respond when you write them."
Cons: "The $40 baggage fee is unreal. The crew was very unprofessional. The flight left earlier then scheduled and even though I was there on time I missed it. No one was at the desk. And the phone number for frontier was no longer in use."
Pros: "The crew"
Cons: "I didn't know I didn't have assigned seating, had to pay additional fees for seats, not just once but for both planes on the same destination. I used to fly every couple of months to Denver and frontier airlines have changed their seats. They're very cheaply made and uncomfortable. Cheap and uncomfortable."
Cons: "The extra fees are ridiculous. Pretty soon they are going to charge for toilet paper."
Pros: "On time and safe, and low cost. What more could you want?"
Cons: "No food, no entertainment (as expected). OK for budget airline."
Pros: "My trip went perfect! I was nervous about not being able to bring a carry on.. before we got on the plane the lady helped me and it was not a problem at all.. Then once I got on the plane.. the flight attendants moved around people to make everyone more comfortable so I ended up getting a whole row to myself.. Everyone was super friendly.. I usually fly on Southwest, but I was very impressed with Spirit and will deffenifty fly again with Spirit"
Cons: "I would have loved a free little snack or peanuts.. But other then that it was perfect!"
Cons: "Limited flight availability."
Cons: "Baggage fees and size restrictions"
Pros: "The snack selection on the flight and food package options were reasonably priced, and there were quite a few good options."
Cons: "We arrived at the airport and were through security over an hour prior to our flight's takeoff. We decided to grab breakfast at a restaurant approximately 2-3 gates down from our gate. We arrived back at our gate 17 minutes prior to the departure time and the door to the entryway was already closed. No spirit attendants remained at the gate to assist or inform us about who we should speak to regarding this matter. We sat at the gate and watched our flight take over 15 minutes to pull away from entryway with no one available to direct us. After the plane pulled away, a few Spirit staff members came back out the door to the gate, and when we inquired as to why our names were not called throughout the airport (as we heard many other names called while sitting at the airport) they informed us we would have to talk to the customer service desk if we had an issue. We went to the customer service desk and they put us on another flight, which did not depart until late that day. We went to the customer service desks of 3 other airlines attempting to find a sooner flight, and when we explained Spirit closed the gates 17 minutes early, each airline stated that the industry standard is 10 minutes. Not only does Spirit not follow the industry standard, but they also shut the gates 2minutes prior to Spirit's standard which is 15 minutes before the flight. Additionally, no effort was made to call our names prior to the flight, as is customary with all airlines. Two days later, we went to board our return flight, which a week prior to our trip we paid $585 to change to that day, and when we went to check in we were not scheduled to be on that return flight. We showed proof of switching our flight and luckily the attendant was able to get us on that flight, however, we were extremely rushed getting through security and due to Spirit's mistake almost missed this flight as well. If no seats would have been available we would not have been able to get home despite paying to switch the flight a week in advanced. Overall, we were very disappointed with our experience traveling with Spirit and would not recommend the airline to anyone. We are frequent travelers for both business and recreation and have never experienced such poor customer service."
Pros: "The airline canceled the first flight so the entire trip got canceled as well."
Pros: "Airfare is cheap."
Cons: "Flights are cheap because this company nickel-and-dimes you to death on everything else. Luggage cost extra, carry-ons cost extra, soft drinks and WATER cost extra, and I was forced to pay extra for my "upgraded" seats because I didn't hop on and choose the very limited "free" seats fast enough - and my knees were jammed up against the seat in front of me (I'm 5'6"). The boarding process from the San Jose del Cabo airport was a JOKE - complete charlie foxtrot. There were so many announcements on the loudspeaker that no one knew what was going on and the whole "boarding zones" concept flew out the window and everybody rushed to the line all at once. Never flying Spirit again if I can help it."
Pros: "I got upgraded to 1st class for free!"
Cons: "Almost nothing to eat for those of us who have to watch our blood sugar levels."
Pros: "It was a short flight to Vegas no real issues twitch the flight crew."
Cons: "The people taking your tickets at the gate just were not happy."
Pros: "Bare bones but great value"
Cons: "Took time to board"
Cons: "I did not like be charged for every little thing. I can't believe that even water was $3. The airline claims to offer lower rates, but they get you in the end with all the extra charges for seats, carry ons, beverages."
Cons: "-The fees quickly added up to the same as other comparable flights. -We had booked two evening flights, both of which were rescheduled several times, then cancelled - pushing flights to the next day. -Please keep in mind that if they cancel your flight you are entitled to full refund of all amounts paid. -After refunding $900 in expenses, Spirit charged a $150 cancellation fee and some $40 strange fee. These amounts should not have been taken out for a refund when the airline is at fault and after some hassle, they refunded the full amount. -When you value your time, do not fly Spirit."
Cons: "That it was 3hours delayed. They crew was bitchy. Whey should have offered free drinks or something to make up for it. Worst airline ever"
Pros: "Flight was cancelled and no notice till we arrived and then we had to rebook and the returning flight was delayed several hrs."
Cons: "I was never advised that I need to inform Spirit that I missed my incoming flight, so my flight home was cancelled. I would like to be reimbursed for my flight back to Atlanta that I had to take on Delta. Please advise me of the process.."
Pros: "Staff kept good spirits despite the situations their upper management created for them to deal with. There were so many frustrated customers that had been canceled on MULTIPLE Spirit flights that same week that were furious but could not find an actual manager to speak to."
Cons: "No flight crew was available for multiple outgoing flights at our gate. We were later told from a spirit employee this was expected bc the crew intentionally calls in or no shows to stand up to management. Flight was delayed, then canceled, then waited in a 2 1/2 hour line for no reason to be refunded and stranded in a strange city. Spent 8 hours at the airport to then have to book our own hotel and flight on southwest that next morning. Not worth cheap cost. Airline should not be in business. Will never fly Spirit again."
Cons: "The hidden baggage fees and the delayed flight."
Cons: "The same situation happened on this trip , too much delay."
Pros: "Seats are pretty cramped. Originally there was a large person in the middle seat next to me but got hugely lucky and the window next to him was empty so he moved over. Otherwise it would've been a miserable flight."
Pros: "Cheap ticket purchase price"
Cons: "I was charged for carrying on my roll on bag because of its shape. While my brother on the same flight carried on an even larger backpack.But, it was considered a personal item. Also because we did not wish to pay even more to pick our seats, we were assigned the last row on the plane where the fuselage begins to taper towards the tail of a plane. Therefore it there was not nearly enough shoulder room for my brother and me. Overall the discomfort, lackadaisical staff, and shrewd penny-pinching policies insured that I will never fly Spirit Airlines again."
Pros: "Best seat ever"
Cons: "It was all great"
Pros: "Started off OK but then we quickly downhill flight was canceled due to fog in San Diego so I never made it onto the plane."
Cons: "Weather delay with fog in San Diego. Not Spirit's fault but they delayed for an hour and a half and then cancel the flight. As they canceled the flight they came around with cards with a number to call to rebook or change your itinerary. I called the number on the car rather than getting right in line at the desk. By the time I got through on the phone it would have been 10 to 15 minutes. They told me that since I was halfway through my return trip they couldn't do anything over the phone. So then I had to get in line and wait. I was the last person served. They offered me a flight to days later at the same time 9:45 PM that was unacceptable so I ask for something else and he somehow turned out they had a Houston Chicago San Diego flight that leaves tomorrow morning at seven. Very disappointed in the handling by the rebooking staff on the phone the gate agents were very friendly but very overworked and stressed. Service manager was there and he put me on a call back on the phone but that didn't help either. Not flying spirit again anytime soon."
Pros: "Everything and everyone were excellent. I was pleasantly surprised."
Pros: "The flight was cheap, staff was nice, and sat next to a nice person!"
Cons: "Why isn't clear that passengers will be charged for their overhead luggage?!? I'm not a novice traveler and I know to look for this but nowhere did it state that I would be charge a ridiculous fee just for putting luggage in the overhead bin. Make this clear up front with passengers. The luggage fee cost almost as much as the actual price of the ticket."
Pros: "Inexpensive and easily available flights"
Cons: "THEY CHARGED ME $65 AT THE GATE FOR MY BAG THAT COMPLETELY FIT IN THEIR DEFINED DIMENSIONS! When I checked my bag at home, it was within their dimensions. When I checked it at the ticket counter it fit within their metal frame for measuring. When I got to the gate, they told me to step aside and check my bag. Without even looking at my bag, the lady at the counter told me it wouldn't fit and I had to pay extra. I told her it fit, and with an attitude, she asked me to put it in the frame to see if it fit. Suddenly, it did not. She said it didn't fit by over 2 inches. It was less than a 1/4 of an inch, and barely that. I was furious. She refused to care, refused to listen to me, and told me that it was either pay the $65 and board the plane or leave the bag there. Totally rude, and did this to SEVERAL OTHER PASSENGERS. HIGHLY DOUBT I'LL EVER FLY THIS AIRLINE AGAIN."
Pros: "No delay instead they were on time on both flights that I took."
Pros: "It was great the crew was friendly the flight was smooth and quick"
Pros: "Quick boarding."
Cons: "Charges for everything"
Pros: "The cost of the trip was very low - with all the frills removed, air travel can be relatively cheap. Plan ahead - you will not be able to use TSA Pre-Check, you will have to pay extra to carry on a bag (so buy your bag online at the airline's website before you go to the airport - this is the cheapest way to do it as they charge you more to purchase the carry-on at the check-in counter and even more if you wait until the boarding gate), and you will have to pay for all beverages including water and provide your own in-flight entertainment. If you plan ahead and know what you're getting into, flying Spirit can be a pleasant experience. The flight staff is friendly and polite."
Cons: "The seats are very close together - don't expect to have any leg room - and they do not recline. Bring a neck pillow if you have any intention of sleeping."
Cons: "I was told I was too late and missed my flight only to find an email from spirit the day after saying my flight was delayed an hour and 15 mins. I could have made it but the lady that "helped" me told me there was nothing I could do. She basically turned me away, along with the 15 or so people who had the same issue ahead of me in line, and advised me to find my own way home on a different airline. I ended up paying $345 to make it back to San Diego and received no help from spirit. Best part: I paid for insurance on my ticket just in case something like this happened. I've never been so dissatisfied with an airline and will NEVER fly spirit again!!"
Cons: "I was unable to check in online because I don't have a spirit airlines account. The person working the ticketing desk at the airport ignored me for 5 minutes when there were no other customers and the proceeded to be extremely rude to me. I was unable to use my TSA precheck because they "don't do that" according to said ticketing agent. My return flight was delayed for well over an hour with no updates."
Pros: "Overall: mediocre. Spirit flights are not comfortable, even when you pay $15 extra for it, and the company overcharges guests in a sneak way. Not flying it again."
Pros: ",I like that you didn't pay attention that my seatbelt was not attached and I didn't have to argue with him about it"
Cons: "everything else"
Pros: "Creating my own itinerary through a 3rd-party (Kayak) online reservation agent, I was unaware of the $52 add-on baggage fee. And when I tried to use the electronic kiosk to check in, it was not functioning properly. Although it not just Spirit Airlines, but I feel as though these additional fees aren't spelled out to the consumer well enough and therefore are somewhat disingenuous in their relationships with their customers."
Pros: "Not a damm thing!!!!!"
Cons: "How about everything!!!!!! Worst experience with an airline!!!! How Spirit Airline stays in business is beyond me! If you are smart Kayak you would disassociate yourself with them. Their reputation will pull yours down. They nickel and dime you to death making your flight more expensive than if you went on any other carrier! My blood pressure went sky high after dealing with anyone associated with Spirit from their customer service people to their check-in people who were like robots. They went thru the motions with no emotions. Try to get boarding passes printed up is a nightmare! How about the two flight attendants that we're sleeping in the galley!"
Pros: "Your flight staff (flight attendants) are always great."
Cons: "I attempted to purchase luggage before each of my flights (departure and return) and the website would not allow it. I called the customer service number multiple times and it said they were experiencing technical difficulties. I was forced to purchase luggage allowance at the airport on both flights and was forced to pay a much larger amount that what I normally would have had to pay if the website was working. This excessive fee really makes the option of flying spirit less economical, frustrating, and really obliterates any reason to fly with your airline. Additionally, I was able to purchase seating before my flight- but on my return flight they put me in a seat that I did not pay for. The flight attendant did make a correction. Your staff at the main terminals is consistently extremely slow, unfortunately. I really like the flight attendants, they are always great. However, due to the above mentioned issues I have had recurrently, I will certainly be reluctant to purchase Spirit flights in the future"
Pros: "The fact that the second time we disembarked at the same airport I got to eat port of subs."
Cons: "The fact that we were over 5 hours delayed"
Cons: "My first flight with Spirit was horrible, and I wanted to give them another chance. I was soooo wrong. Never ever again!!!!"
Cons: "There were large carry-on baggage fees that were not apparent until check-in....false advertising on the actual fare!"
Pros: "Uncomfortable seats that didn't recline, high prices to choose seat and bring carry on's."
Pros: "The most memorable was the cute stretching exercise the stewardess had us do at landing. We all got a good laugh. I enjoyed my trip back home. The Captain kept us informed of things alone the way...(I haven't heard that being done in a while) I was happy that has started back up, and he got us there early. I love flying Spirit."
Cons: "How sooooo many seats have become a price to pay now to sit on the plane, and they don't even recline."
Pros: "The flight was fine"
Cons: "The check in at ohare before going through security was terrible. There was a line of 6 people and 3 people working the counter- it took over a half hour. They were extremely slow, unmotivated, and overall unpleasant. They were rude, telling me I showed up late and that I should have showed up at the original flight time even though I had gotten an email that morning staying my flight was delayed. I'm not sure why you would show up for the original flight time when your company emails the passengers to notify everyone the flight is late."
Cons: "$55.00 for a second carry on is too expensive , it should be $25.00."
Cons: "first flight had over a hour delay, returning flight had even longer delay due to sharing a terminal"
Cons: "First time to take Spirit. Wasn't aware of bag policy and would not have flown this flight if I had known."
Cons: "Upon arrival at McCarran, found that the TSA Pre was shut down. Further, Spirit does not subscribe to TSA Pre for unknown reasons. I inquired at TSA about this and they could give no reason either. Spirit advertises "no frills" flying and so I assume it may be part of this scam to save costs (?) of printing "TSA Pre" on their boarding passes to allow quicker passage through the checkpoint. Spirit levies an up charge for everything but breathing the air in their planes and part of this seems to be the elimination of reclining seats. I'm 6'4" and have difficulty sitting comfortably in the seats, my knees jammed against the seat back in front of me. Also, I feel every movement of the passenger behind me for the same reason. Very annoying. I'll not be flying Spirit again."