Cons: "Flight delayed by 40 mins, then left 40 mins after scheduled even including the delay, no free in seat entertainment and the wifi was broken. Really not a fun flight overall. Also, please Alaska, get rid of that Cabernet Sauvignon that's sweeter than grape soda. Single worst wine I've ever tasted."
Cons: "Last minute emergency reservation so had to settle for what was available interns of travel class and seating. Could only get into economy and seated at the rear. However the flight was on time the staff very helpful and being a premium One World member really helped. Food was typical airline food,"
Cons: "A little more food on the 4+ hour flight. Otherwise a great experience!!"
Cons: "Flight attendant was on phone rather than greeting customers as we deplaned."
Pros: "I always enjoy Alaska but this was another level. I was horribly late and still processing at security with 10mins until take off and the guy at the gate called me to see where I was - gave me mins to make it - which I did - just.. I was traveling to San Diego to meet my family for the weekend - I would’ve been in severe trouble had I missed the flight. Thanks Alaska!!"
Cons: "I was in 1st class and they ran out of breakfast options."
Pros: "I was allowed to do a "courtesy check" for my bag on both flights. This made it easier for me to get on the plane. The wait time to pick up my suitcase was minimal. Way to go!"
Pros: "Everything went smoothly and everyone was extremely nice and helpful."
Pros: "The attendants were great"
Cons: "The line of people in the aisle waiting for the bathroom."
Cons: "There was only water served then 30 minutes before landing they served juice. We had to ask if we wanted some of the cookies they are suppose to give out"
Pros: "Friendly cabin staff and one of the most enjoyable addresses by a captain I've ever heard (and seen - he was out in the first class area when he welcomed us)."
Cons: "The audio jack of the movie is not good It's on & off seems loose"
Cons: "We left Salt Lake City so late that I missed all my train connections and ruined my plans."
Cons: "Was not offered a drink in first class prior to take off."
Pros: "Love the fact that the head rests move to support your head better."
Cons: "There was a lot of turbulence and people screaming in fear, it always makes me feel better when the crew says something reassuring to make people less anxious."
Pros: "Entertainment on short flights is a nice surprise"
Cons: "Very very late.. I almost lost my replacement of the replacement of my connection. Had to run like hell. The luggage didn't make it. To summarize the day, woke up too early, got to my destination hours late and got the luggage in the middle of the night."
Cons: "The only problem with the food was it was all canceled because of rough weather."
Pros: "Crew provided first class service and were in good spirits for a very full flight. Full first class beverage service"
Cons: "No food except cookies and salty crisps in first clsss. There was ample time for a full breakfast."
Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
Cons: "No entertainment no WiFi. Lots of angry people about that."
Cons: "I wish there were charging ports so I could charge my device on such a long flight."
Pros: "The crew was friendly and the flight was almost on time."
Cons: "The power outlet at my seat didn't work. The baggage was delivered to the wrong carousel at DFW. The seats are TOO DAMN SMALL."
Cons: "I am very frustrated that a single part could not be located in the early afternoon to allow the plane to fly. I will be late again for work and it seems to be American Airlines and not Delta that has all the delays or is late."
Pros: "Flight attendants"
Cons: "The flight got delayed from salt lake and we had to spend a day in Charlotte before another flight came"
Pros: "Love the entertainment system, watched a movie and was able to charge my phone too"
Cons: "Gate the boarding process but that's about it"
Pros: "Quick easy flight"
Cons: "The terminal was a long way from the main terminal and accessible only by shuttle bus. Also we had to re-check our bags following our first leg flight and subsequently couldn't change our flights to an earlier departure."
Pros: "Flight was on time"
Cons: "No individual movie screens and no way to connect to the one movie on the flip down screen since I didn't have the American Airlines app."
Pros: "Staff on the plane was pleasant."
Cons: "When I checked in I wasn't given a seat assignment. I had to wait until I got to the gate."
Pros: "The planes were comfortable."
Cons: "I didn't get a boarding pass for my third flight."
Pros: "The crew called out beautiful sights as we passed over them. The flight attendants were sweet"
Cons: "Would have been nice to have some entertainment"
Pros: "Price was right and my golf clubs arrived without incident."
Cons: "Flight was delayed over 1 hour with little explanation."
Cons: "I was charged to carry on my two bags. With added fees and taxes, it came to $168.20! The seats were very uncomfortable...not enough padding and way too crowded. They even charge for in flight snacks. Not a meal...the peanuts and soda you usually get free elsewhere. The flight attendant was rude to me. No wifi available for purchase that I could tell. Then at the end of the flight they had a big commercial-like announcement to push their credit card. It was very tacky."
Pros: "Frontier had a very nice/helpful/empowered young woman working at the check-in counter at SLC and later at the gate."
Cons: "Frontier has unclear fees, so be warned. Kiwi.com never offered me the option to purchase a bag; I had to go to Frontier's website to do that (confusing enough, but also, I shouldn't have to use two websites). However, to purchase a bag, I had to pay an $88 booking fee because Kiwi.com couldn't check me in. The nice young woman at Frontier check-in counter in SLC took mercy on me and only charged me $45 for my bag instead of $60. Their customer service was chat-based and VERY slow (not to mention they had no way to actually help me). I contacted them twice; once to cancel the flight (they charged a $20 fee to do so, which I thought was illegal within 24 hours) and once to deal with the bag fee issue. I would NEVER use kiwi.com again."
Pros: "Great customer service checkin they were very kind and patient"
Cons: "the seats are not very big"
Cons: "$45 for carry-on???!!!! $$$$ for water????!!!! Tightest seats ever. Use added $$ for different airline."
Pros: "I like the price"
Cons: "I hate the hidden and extra fee like for bags and seats. Thats crazy"
Cons: "Absolutely one of the top worst flights I have ever taken in 26 years of flying. I honestly wanted to give them a shot. But between out rages bag fees, horrible boarding practices, and disruptive behavior It was terrible."
Cons: "Flight was delayed but at no time did anyone let us know. The board even said that it was "on time". I almost lost my ride because it didn't tell him about the delay and what time we were expected in. The crew was polite and friendly but they also seem that no one was relaying correct info to them. Carry on bags should not have to be paid for!!!"
Cons: "Supervisor was extremely rude and didnt let us on the flight because we had arrived a minute late. We asked to speak to manager and he said that he was alone. It was extremely frustrating having to rebook tickets and getting telling my two kids that we had to wait until 4 in the morning for our next flight and have to pay extra for purchasing new tickets. He did reduce the price for me having to pay for 3 people which I do appreciate but it was a horrible experience."
Pros: "No service issues. Our seats were arranged so the family was together for no charge. We were given a bottle of water to mix baby formula for no charge."
Cons: "Hard seats"
Pros: "On time and safe, and low cost. What more could you want?"
Cons: "No food, no entertainment (as expected). OK for budget airline."
Pros: "Wide aisle"
Cons: "Pilot forgot paper work and added 1 hour to our flight"
Pros: "Boarding was fast. Takeoff was not bad given weather conditions. Landing was super smooth."
Pros: "The airline canceled the first flight so the entire trip got canceled as well."
Pros: "Everything!!! Super impressed!"
Cons: "That I had to leave the amazing experience and go on vacation. :("
Pros: "No way to contact wheelchair assistance when being dropped of to begin flight. Waited 30 minuted for a wheelchair. Had to ask Amer.Air agent for help. Other airlines are far more attentive. Seats need 2 more inches, felt squished. Very costly baggage policy, charge for carry- ons."
Pros: "Airfare is cheap."
Cons: "Flights are cheap because this company nickel-and-dimes you to death on everything else. Luggage cost extra, carry-ons cost extra, soft drinks and WATER cost extra, and I was forced to pay extra for my "upgraded" seats because I didn't hop on and choose the very limited "free" seats fast enough - and my knees were jammed up against the seat in front of me (I'm 5'6"). The boarding process from the San Jose del Cabo airport was a JOKE - complete charlie foxtrot. There were so many announcements on the loudspeaker that no one knew what was going on and the whole "boarding zones" concept flew out the window and everybody rushed to the line all at once. Never flying Spirit again if I can help it."
Pros: "Having a lot of option for a lot of things in a more fair prose."
Cons: "Everything. Everything like the places are with qualities, the car is perfect our flight was so nice what can I say. Just perfect"
Cons: "You have to pay for half glass of water?!!! Unfriendly crew"