Check in process is a joke. When are they going to join the rest of the world and let you check in on your phone.
Check in process is a joke. When are they going to join the rest of the world and let you check in on your phone.
Workers need better attitudes. The check-in staff in Maui was very rude.
Zero leg room. No entertainment screen. USB ports which are way outdated. The plane landed and stopped in the domestic terminal and we had to go to the international terminal to find our luggage.
Our first experienced in Hawaiian Airlines was just okay. I traveled with my 2 year old and 5 year old and both kids are first time in Kona. We had delayed in San Francisco for 3 hours which is okay safety first. Originally our flight from sfo to maui to Kona since we had delayed the airlines re-route us from sfo to maui to Honolulu to Kona. I don’t know what to do I felt bad with my two kids they have been in 4 Airports and 4 airplanes going to Kona. I cried after we checked in at the courtyard Kona. It was a lot for my 2 year old and 5 year. Like I said I know it is safety first but the Airlines could have done better for people that traveling with kids. If you are in my shoes all what will you do? Anyhow, I tried to make my two kids as happy as possible while we are in Kona. I am not certain to fly Hawaiian Airlines again. I hope my experienced helps to improve whatever it needs to improve With all due respect, Christina Lorenzo
Nice. The chairs were a little uncomfortable. And the sound from the earbuds I purchased on the airplane didn’t work very well. Other than that it was a great flight… oh and the snack could have been better… a bag of peanuts would have been better.
Our flight to Lihue was cancelled two times so after paying for baggage etc we had to go to seattle wait a couple of hours and then to Lihue. What should have been a five hour trip took over 10 with two kids and four adults, frankly it wasn't fun. The trip home was ok but seats are very cramped . I just wish we could have spoken to somebody who would understand what a hardship this was on our family vacation
They canceled our scheduled flight. We flew back one day delayed. The company won't give us any compensation for the delay 😒.
Staff was amazing during flight. Overall the actual flight was pretty good! But a couple not so great things: I couldn’t get the entrainment to work on my devices. We showed up over an hour before departure and the lady at the gate told us the flight was boarding, and “good luck” making the flight bc it was the last gate in the terminal… everyone was running frantically trying to make the flight. Also, bag didn’t make it to Lihue. It was delivered the next day. Which was a major bummer, had baby formula, diapers, and a lot of important stuff that can’t be purchased it Lihue. I get it happens but it’s still a huge inconvenience… lady at the counter couldn’t have cared less, offered no apology.
Everything was great! And we truly mean it. We’ve had some mediocre flying experiences lately on Delta and Alaska. But this flight was excellent — kind staff, new plane, great entertainment system, clean/comfy seats, and the breakfast sandwich was actually awesome! 👏🏻
The flight left over an hour late and sat on the runway another half an hour or so.
San Diego (SAN)United States
Hilo (ITO)United States