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Speedy check-in, and good leg room

I liked that it was a direct flight and that the flight attendants gave my husband some ice for his neck to cool him down.

The seats were uncomfortable for over a 5 hour flight, but I suppose we could always fly first class.

Charge of 25USD$ FOR LUGGAGE WAS NOT GOOD

I love everything about this airline. The check in process is fast and pleasant! The employees are all great from the gates to the flight attendants. Overall a great experience every time!

Seat could not recline, voucher was only a small fraction of the ticket fare that I paid. This is a business class seat.

The boarding process got people on the plane quickly.

None of the entertainment units worked in my entire section, about 19 rows all together. I was not able to access the light or call function. These should be separated from the media units and should be functional at all times regardless of technical issues. Food choices were interesting. The barley salad was quite strange. I would take that off the menu, if possible. It was quite inedible. Flavor profile was not good.

I enjoyed the leg room of the emergency row and the flight attendant was quite nice.

There was no food included nor any drinks, expect for a small water. The movies all cost money to view. There was water condensing near my window and my bag and jacket on the ground ended up wet. This was unacceptable.

On time, smooth flight

As usual with Delta, very good flight crew.

After buying tickets for this 4 leg trip, discovered that seats were only available on the initial 5 hour leg by paying another $109 per for Delta Comfort seats. On calling Delta found that nearly 30% of seats are blocked in this way, and if one didn't buy, then seats would be assigned at the gate. Ended up being assigned back row non-reclining seats for this redeye trip to JFK, making sleep impossible. Wifes back was painful for the following three day holiday. Thanks, Delta!

Wifi too expensive

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Serious butt pain. Wish I had brought a cushion with me.

There seems to have been a mix up. Several parties were scattered throughout the plan. My husband and I were on opposite sides of the plane. Another woman was 20 rows behind her husband. There was a family with four kids, each was in a different row- though they were able to corral them with assistance. We booked several months earlier, so I'm not sure why it happened.

Tried to reschedule flight took 2 days

No complimentary snakes No inflight entertainment

Everything was good and the crew were fantastic.

The entertainment system was down. Rather that than a postponed flight. Good call Captain.

Overcrowded plane, few options for food, dirty bathrooms.

Great service, very comfortable seats, smooth flight, personal tvs, cool colored lights in the cabin, and a funny video of safety instructions. Wish I could always fly VA

Ground staff was very helpful. Cabin staff was good and courteous. Cabin was good. Food was good and not costly.

Can't rant about anything.!!

Had window seats

Why are you sending me this survey at 2:31 am?

I like that SunCountry flys directly to my most important locations,

Can't spring for a bag of pretzels or something?

Flight was on time and plane was relatively new.

TV didn't work for the entire flight. It sure didn't appear to be a new problem according to the crew. So if you didn't bring your entertainment you were in for a long flight. They also ran out of food early. Had lots of pillows, blankets and ear sets to sell but no food. Got into JFK and it was a mad house in arrival. Didnt look like they had anyone out front handling traffic so the whole place just got massively snarled. I'm happy Alaska got Virgin Atlantic. Jet Blue would just screw up a pretty good airline.

Service was great. Accommodations wonderful.

Plane actually boarded early.

United seats are small and uncomfortable. They have stopped serving snacks with drinks.

Nothing

Didn't inform us flight was delayed until 20 min before we where scheduled to leave. Seats were changed, and wifi and entertainment system was not working

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

Entire experience and costumer service was excellent

We paid for an exit row seat with more leg room

Airplane was freezing and the flight attendant couldn't be bothered to change the temperature or bring us extra blankets. Ridiculous that we had to pay for seats on top of paying over $1000 for the flight. We had to check our bags when we boarded bc flight was so full, but once we boarded we noticed plenty of overhead room

atmosphere. not feeling like a livestock being jammed into a vessell.

could've used blanket, pillow, and eye cover. but not a big deal.

Inefficiency with small bags being placed in overheads. Would be great to see some more proactivity from flight attendants given that they knew the flight was full.