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Great flight attendants! I traveled with a 1yr old and a 5 yr old both boys and our flight was 5 hrs. My son had to use the bathroom quite a few times and my 1 yr old was asleep the attendants helped my son walk to the bath and walked him back to his seat! I'm thankful they could help because moving through the seats just seemed impossible with my sleeping toddler!

The male flight attendant was not very attentive. He would serve me first and then lean over my food and drink to serve the guy on the window seat. I had to ask him every time if he could take away my glass and then my wrappers and then my...well everything. Many people from the main cabin came up front to use the first class bathroom, and he didn't stop them. He abruptly woke he up three times with his loud voice talking with passengers...with no regard of the sleeping passengers. He is more suited for the main cabin. He didn't offer any help when I was struggling to put my bag in the overhead bin. He watched as the young lady flight attendant struggled to open the plane door... I did not feel that the cost for first class was worth it. He never responded when I thanked him for each thing he did...nothing...not, "You're welcome" or "my pleasure." So, it was a first class disappointment.

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Plane got turned around after 3 hours in plane. Had to change 2 flights, my rental car reservation, 2 doctor appointments with no sympathy or even care from Hawaiian airlines. Spent hundreds of dollars and got no compensation. Not happy and will never book again.

So disappointed, angry, and sad.

Complimentary food and snacks.

You have fill out a form when you get to Hawaii. They should provide pens for us to fill it out instead of making us ask our neighbors for pens.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

A very mice crew, comfortable and nice fligjt.

Service, seats, boarding time and lack of delays

I wasn't aware that in flight entertainment options were available in tablet form.

I arrived at my destination

AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.

The crew was excellent, timing was superb,

Good food for free, comfortable seats, and clean plane

Didn't offer drinks to buy but had complimentary rum punch

No problems. On time San Jose to Honolulu.

Very nice gate crew Very efficient boarding Very quick and efficient takeoff

No electronic check of boarding passes Flight attendant somewhat responsive

Smooth

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

The flight was really cozy and the staff was really nice.

The egg sandwich was ok. They didn't charge for it though, that was a benefit

Gates were MILES from check in and baggage ..SEATS TOO CLOSE.couldn't see movie screen sorry I booked flight home with them...very unorganized check in and embankment on plane...

The flight attendants on board the plane were amazing and I'm sure equally as frustrated as the passengers. The gates were mixed up at the airport. We were told we had to move gates and would be delayed one hour. One hour turned into two and just before noon they told us to rush boarding. If we didn't take off by noon the pilots would time out. They timed out and we had to deplane. Alaskan was not telling us very much information and we were again delayed until 2:15. We started boarding at about 1:35 and we sat on the plane until well after 2:15. Apparently there were mechanical issues and again we had to deplane. We, as were all of the other passengers, were extremely upset. They couldn't tell us what was going to happen. A supervisor came out and basically said I can refund you, you can rebook, or you can wait it out. There were limited spaces on flights for the next day. Finally, at 4:30, they boarded us again and took off at 5. The whole experience was extremely upsetting. Overall, we were delayed 7 and a half hours. We missed a whole day of vacation and lost money, with very little remorse or compensation from Alaskan airlines.

The ONLY thing I liked was my seats. Closer to the main door. The faster I get off this plane the faster my vacation starts. Maybe your employees need a vacation too!

The stewardess were quit rude made the whole experience horrible thanks Alaskaairline

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

The price was very good.

I was told by an Hawaiian representative that if I joined their mileage program that there would be an reduced rate for the first bag used on their flight. So I joined as did my wife. Yet this info was incorrect and my wife needed to pay $25 for her bag from SJC to HLN. Plus in arriving in HLN we need to talk about 1/2 mile to their baggage claim which is in a separate terminal than the landing terminal.

That I had to wait till I got to the airport to get seats close to my husband.