I booked under the wrong name and called right after I made the mistake and they wouldn’t refund my trip. I will never fly with them again.
Great seat. They were nice to my service dog
Boarded the aircraft quickly and left on time.
Airplane reeked of vomit and vinegar. Seats were dirty and you have to pay for water.
When he go down slowly so I'm not feeling nothing and that's very good Thanks
Everything was just perfect! Boarding and checking in didn’t take long at all which was great.
The friendliness of the staff
Sitting on the plane due to a delay with the system
Excellent support from everyone as all were very helpful with assisting my need for wheel chair.
Plane sat on runway & subsequently returned to gate due to mechanical issue resulting in 2.5 hour departure delay. Boarding was chaotic - flight attendant said procedure not consistent with UA practices. Food only available is purchased from UA, and what food was available ran out (I never did get fed on the 11+ hour flight). Cabin very cold.
Nothing. Terrible service
The toilet over flowing and delaying my flight to the point of missing my connection.
San Pedro Sula Ramon Villeda (SAP) Honduras
Boston Logan International (BOS) United States
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