Pros: "My friend was experiencing knee pain and the flight wasn’t full. Alaska Airlines upgraded our seats at no extra charge to give her more knee/leg space to help alleviate her discomfort."
Pros: "I think collectively the crew tried harder and worked together. Also, I cannot remember. A flight in recent memory that was 30 minutes EARLY!"
Pros: "The crew were very professional and friendly. The comfort of the seating was great as well."
Cons: "Flight delayed over 4hrs ruined my entire work day and travel plans"
Pros: "very attentive crews."
Pros: "Large overhead bins"
Cons: "More accurate closed caption filter on movie selections"
Pros: "Seats ok."
Cons: "Headrest on the seats will be appreciated"
Pros: "Friendly, courteous, efficient flight attendant."
Cons: "I would have liked a TV screen on the back of the seat. I didn’t see a place to plug in head phones. It was fine though, since I slept and read most of the trip."
Pros: "Roomier enough seats, polite crew"
Cons: "We were on the last flight of the night and they made us deplane out on the tarmac and take a shuttle into the terminal. It added extra 15-20 minutes to the trip"
Pros: "no, I had to sit in a middle Seat but that's because everyone loves flying alaska"
Pros: "Good leg room."
Cons: "The seats did not recline."
Cons: "1) The economy section needs phone/device chargers. 2) accessing the entertainment is not easy and finally when I got to the screen to select a movie, there was this window in the middle of my screen with junk running that I couldn't get rid of so I gave up on the entertainment,"
Cons: "About time economy class has more space"
Pros: "I like the diverse, friendly staff."
Pros: "Staff were friendly, flight timings were punctual."
Cons: "Seats are hard and less comfy. Alaskan airlines can afford much better seats."
Pros: "The food was obvs a little expensive but it was good."
Cons: "No entertainment."
Pros: "The movie selection was good and the seats were alright."
Cons: "I got stuck on a tarmac and have been here for over twenty minutes. The crew hasn’t said a word since we landed."
Pros: "Flight was quick and smooth"
Cons: "Airline stewards we're not very attentive"
Pros: "Comfort & spacing of seating."
Cons: "Uncomfortably cold flight. Asked stewardess to turn heat on. Was told it would be taken care of once we were airborne. It never was. Could not relax or sleep d/t being so cold. Myself and others noted to be wearing their hoodies & sitting on their hands to keep warm."
Pros: "The Flight Staff was incredibly kind, and in-flight entertainment had a great selection of content"
Pros: "Crew was great. Take off and landing were quite smooth, not shaky at all so I guess kudos to the team."
Cons: "Seats were too hard, I was left with a back ache and couldn't even rest properly during the flight. Please do something about the seats."
Pros: "Everyone is so nice. Easy & reasonable price."
Pros: "Everything went off without a hitch. Plane seemed clean and comfortable. Enough leg room in main cabin! Great coffee."
Pros: "Friendliness of the crew"
Cons: "Seating space"
Pros: "- Flight left on time - Good entertainment selection, and you can text from the plane wif too"
Cons: "- Alaska needs more gates maybe. At SFO they always park somewhere and have to get shuttled to or from the plane. - Snack is just two small cookies - I prefer little peanut or trail mix things better. - Tiny plane, only four rows across."
Pros: "Kayak is the best"
Pros: "I was very sad to see Virgin Airlines was bought by Alaska Airlines but I’m happy to see they are still using Virgin planes. The planes are spacious and we love the onboard entertainment! Thanks Alaska Airlines!!"
Pros: "Seat was comfortable"
Cons: "Entertainment system down"
Pros: "Like having movies to watch."
Pros: "simple and afordable"
Cons: "When I booked the flight my wife and I had adjoining seats. When we checked in we were in the same row but in the middle seats on opposite sides of the isle. On my side there three guys together, the other guys were business men concentrating on their work. I was just trying not to bump into their arms, I couldn't relax."
Pros: "On my way back home I noticed that there was ONE seat that was empty in First Class as I boarded the plane. I asked the flight attendant about it and she said that I would have to go back up to the ticket agent to inquire there. So I did, and I was told when I walked back up the ramp to that kiosk that the ticked agent had just Closed The Flight. So, the other lady who was standing right there said that she had to escort a minor on to the flight and that she would accompany me back to the airplane and see if she could help. She did, and when we got back to hand off the minor to the flight crew she then inquired about that seat. It was agreed that the seat was going to be vacant, and since I am a 6' 1", 250 pound man, they all thought it would be a nice thing to allow me to sit in that first class seat at no extra charge! Wow!! What a difference that made on the 4 hour flight! Thank You Alaska Airlines for helping me out and hooking me up! I will remember that when I am booking my next trip!!"
Cons: "lack of snack variety/offerings"
Pros: "Alaska staff customer service"
Pros: "I paid an extra $49 to get a seat in "premium" and I got to sit there. That's about all the good I can say for this flight."
Cons: "I didn't get to board with my "premium' seat right behind the bulkhead until half the plane was already full. I had to put my carry-on halfway to the back of the plane because other people couldn't deal with having one of their two bags under the seat in front of them. Then I had to wait till three quarters of the passengers had disembarked to get my bag. Crappy treatment for a "premium" seat."
Pros: "boarding, refeshments, and deplaning were all well done. flight attendants in the rear of the plane were personable and helpful."
Cons: "no complaints"
Pros: "Easy flight with no delays! The crew was very kind and the flight was comfortable."
Pros: "Great staff, lots of leg room"
Cons: "Had to deboard the airline for 2 1/2 hrs due to issues with Seattles air traffic control connection"
Pros: "I was very pleased with the overall service. I needed a wheelchair and I was treated exceptionally well."
Cons: "Absolutely nothing"
Pros: "Todo menos el servicio de internet"
Cons: "Que se paga para tener acceso a internet y te das cuenta que al cruzar la frontera ya no puedes tener acceso,y después te das cuenta que el servicio es solo para Estados Unidos."
Pros: "First time flying from SNA/OC. Accessibility of terminals was great, close by parking and only 2$/hour. Almost no wait for check in and security, very fast and convenient. Boarding was uncomplicated and there was enough space for carry on items. Loved that they offer wifi throughout the flight and free messaging (in case you don't need full internet access). Will definitely consider flying with Alaska Airlines again!"
Pros: "SeaTac was fabulous with my wheelchair. Thanks you"
Cons: "When I was picked up for my wheelchair in John Wayne airport, there was some short in the wheelchair that was causing a burning to my thigh. The person was totally unhelpful and I finally had to walk to my gate."
Pros: "Everything was great"
Pros: "One of the stewardesses were so kind. She asked if Hang my suit bag in a closet used by flight personnel. My clothes did not get wrinkled!"
Pros: "Their services m"
Cons: "There was no tv and it was a bit chilly in the flight"
Pros: "On time and no delays! Friendly service as well."
Pros: "Great service and friendly staff"
Pros: "On time, within 5 minutes. Great customer service."
Comfort plus is nice and made experience better but not sure I’d pay for it again.
It wasn’t possible to connect my own iPad to the entertainment system. I really like that feature. In addition, the entertainment system was spotty at times.
Great stress free experience
Pros: "Crew was amazing. Very attentive and welcoming."
Cons: "Flight crew dI’d not enforce mask mandate."
Pros: "Had seat open next to me"
Cons: "Delays on afternoon flights East create all sorts of problems; fewer options the later the arrival"
Cons: "Always delays , three times late before took off and than while landing ! First class seat and seat tray don’t close , tv doesn’t work how it suppose too"
Pros: "Great entertainment."
Cons: "Turbulence was high so good/drink service was less than normal. No fault of delta or their crew but the JFK airport was awful, especially through customs. No help from the employees and easy to get lost."
Pros: "The crew were awesome and friendly, both in the air and on the ground."
Cons: "Delta communicated no reasoning for delaying our flight three hours. They also did not update estimated departure times even when it was clear we would be delayed multiple times because the plane was not at the gate, the crew were not in place, and the pilot safety checks had not occurred."
Pros: "Friendly flight staff, on time service."
Pros: "Entertainment was up to date."
Pros: "The B757"
Cons: "The time to switch plane it was too short almost missed the plane"
Pros: "I liked the entertainment"
Pros: "staff was friendly and very attentive to my needs."
Pros: "Crew was really great."
Cons: "Electrical outlets didn't work. Wi-fi didn't work. Flight was delayed. Wasn't a lot of leg room even in first class."
Cons: "Plane very late. Boarding was chaos"
Pros: "Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!"
Cons: "Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!"
Pros: "The crew was amazing had no problems!"
Cons: "Nothing had a great experience!"
Pros: "Pilot and his ability to maneuver the turbulence. Also variety of snacks."
Cons: "Felt hot in the plane."
Pros: "The movies offered were decent"
Cons: "I paid extra for a window seat I sit down after they squeezed us all in like sardines and come to my surprise there is no window in my aisles it had been covered up in plastic . First making my area narrow than all the other seats and between the plane leaving late and the terrible process of loading people on the plane . Delta airlines was all about the up sale from charging for every bag to charging for internet ,food so on and so forth. Also one bathroom in the middle of the plane ? REALLY ? Out of tissue , paper towels , and tissue one hour into the flight . What in the Hell is going on with this airline ? Won’t fly with them again ."
Pros: "very fast boarding , attentive , and easy to figure out"
Cons: "seats cushions"
Pros: "Thankfully I had an Aisle Seat so I could move around a bit. Every seat was taken and it was like a sardine can."
Cons: "Very little leg room and of course as soon as we were in the Air the person in front of me reclined his seat all the way back so the Monitor was only a few inches from my face. This was my single major complaint. The food was not great but typical of an American Carrier. The foreign airlines do better on food. The last time I went to Europe I took WOW, the cheapest budget Airline and the leg room was MUCH better. You would think Delta could do better."
Pros: "No problems occured"
Cons: "Takes so long to board"
Pros: "Nice plane and comfy seats"
Cons: "The stewards were not at all helpful or as friendly as most of the delta staff! I was so disappointed with their service. We had TWO delays making us arrive in SAT AT almost 2 am. Hence there were a lot of empty seats. We asked if we or even one of us could move into the …at least three empty rows…and they would not let us as they were they comfort plus section and it cost more…NO ONE WAS USING THESE SEATS!! So they let the passengers be crammed together in the rest of the plane and left numerous empty seats that could have been used! It’s was just rude. They also served drinks and never checked back to pick up the garbage. Didn’t tell us to raise our seats or put up our table trays before landing. So, as I exited the plane I handed them my garbage! I wasn’t going to be rude and leave it in the seat pocket or my seat …where I found crumbs of food on when I boarded the plane. Was just very dissatisfied with this crew!! I have been flying a lot lately using delta. I’ve had some delays but they’ve always been accommodating, this crew was not! What a shame!"
Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
Pros: "Seems like people that work for Delta are too old and too comfortable. Don’t want to work nor do they appreciate customers. Gate agent in SLC complained she was the only one there and could not help. Tried to send me tohelp desk which would have made me miss my flight. Flight attendant couldn’t move my back pack in bin did not tell me she had a bad shoulder. She should not be working then if she can’t lift a small backpack. Omg"
Pros: "Everything was very standard, good crew, good gate agents, smooth flight."
Cons: "I purchase tickets using credit card points and was not allowed to have seat assignments until 24 hours before the flight. This is NOT going to work for me in the future"
Pros: "Boarding and staff were excellent. Plane was clean."
Cons: "I was unhappy with the seating arrangements. I could not upgrade my seats because I booked through a third party. If I’m willing to pay for my upgrade then it should be allowable. I don’t like seating in the rear of the plane!"
Pros: "Fast, orderly boarding."
Cons: "These planes are too small. I’m average in size but women have hips and it’s not easy fitting into the seats. Why are they stacked so closely together? It’s ridiculous."
Pros: "ability to book a later flight when I missed my connection through the delta app."
Cons: "Delays, missed a connection, booked a new connection through the app and that one was delayed as well...what was supposed to be a 3.5 hour experience turned into a much longer one. Seats do not accommodate people over 6'2" abiet very poorly."
Pros: "Had a great experience on my flight. All on time, and connections were great."
Pros: "Staff friendly,efficient and courteous. On time. Different snacks. Prompt service. Power source each seat worked."
Cons: "Gate area for flight change filthy. LAX gates 31-38. Garbage overflow with no seating. No entertainment option on flight."
Pros: "Gate and plane crew helpful, smiling, courteous. On time and baggage provided quickly."
Cons: "Seats uncomfortable, no power, service predictable and boring snacks."
Pros: "I had 45 minutes to transfer planes in Atlanta and made it in plenty of time even though it was far. plenty of information given regarding incoming flight and departure. Boarding was also easy."
Cons: "The engine noise in the plane was so loud I couldn't watch a movie. My gluten free meal was awful and tasteless. I would have preferred yogurt and fruit instead of the chicken and vegetables with a rice cake."
Cons: "Airplanes are filthy; asked for Coke without ice & the flight attendant filled my cup halfway. Unbelievably cheap! I was afraid to ask for more, for fear that I'd get an up charge!"
Pros: "The flight attendants were very friendly"
Pros: "They offered water and snacks It was quick"
Pros: "Repair took just under an hour which I think is very good considering the paperwork that is involved. We were informed and everyone on the plane seemed to understand so the handling of the event must have been exceptional..."
Cons: "we took off 45 minutes late, business trip, but a slack day prepping for tomorrow, so still no big deal. Besides we picked up an hour by the time zone change. Im good!"
Cons: "It was belated by 2.5 hrs :("
Pros: "The seats were the widest with the most cushion and padding I've ever had on any flight, I think all their seats were like that. The plane we were on had more leg room than your average flight. Also the backs of the chair were very tall, leaving even mpre head room perfect for tall people . I fly a lot and sometimes my knees hit the seat in front of me or when they recline it shoves the tray to close to you. Not on this flight there was enough room for me to lay back in the seat had the adjustable headrest that went up and down and also curved in to hold your head from falling on your neighbor next to you. Love the fact they had the USB plug-in in front of you. And the crew constantly kept coming through to empty trash and offer beverages. The plane was clean bathrooms in front and back of the airplane. Over all quiet engine and we were above the wings. Temperature good."
Cons: "The crew member that was checking in people at the gate would talk so fast we could barely understand what he was saying on the overhead announcement. I was traveling with someone who was hearing impaired so we were unaware of that they were getting ready to board. The electronic TV monitor wasn't updating to say boarding to notify people that would be helpful for the hearing impaired. Or--if a crew member is muffled on the announcement or talks too fast you can't understand or know what's going on. The most frustrating thing for me and my daughter we were both expecting to use Delta online entertainment. There are no monitor screens in the seats in front of us on this plane. So we were able to use our phones, but it would not download and once It finally downloaded we couldn't upload any of the movies. Connection speed way too slow. The warning said there were too many people on it at that time. Also I like it when they offer free headphones for people that don't have them. An example that would benefit people that don't want to listen to loud people on the plane or babies that are crying."
Cons: "I feel Delta didn't try very hard to get me a flight and I stood in line for four hours"
Pros: "Over all was okay, but when we all boarded the plane, they last minute said the pilot would be late, and delayed our flight for almost 2 hours. We were almost late to our next flight in Minneapolis to Raleigh which was also pretty upsetting. But, the service was decent, we didn't order any food besides the free complimentary drink & snack and the entertainment was very good. There was a wide range of films, shows, and podcasts to watch."
Cons: "Management was very bad- Delta screwed up really bad"
Pros: "My seat was very near the front ...two rows behind comfort class seating (which was mostly empty). WiFi services and entertainment were offered...to those that brought along their own receiving devices."
Cons: "My seat happened to be one row in front of the Exit Aisle Seating rows....I wasn't aware that this meant having to sit straight up the entire time without the chance of reclining my chair back into the Exit Aisle's space.The 2 hour and 13 minute flight time sitting straight up really worked up my sciatic nerve into a flaring frenzy. I Forgot to bring my iPad Pro with me on this trip...and had no adequate access to any entertainment content."
Pros: "Staff friendly and helpful at gate. Aircrew staff handled one hour rain delay on taxiway with frequent updates and good attitude. New plane, and convenient electronic support."
Cons: "Peanut allergy on flight. No peanuts. No other options."
Cons: "Wifi didn't work."
Pros: "Flight left on time and got in early. This allowed us to catch an earlier flight to Seattle."
Cons: "I was in the aisle seat and kept getting bumped into by the crew as they walked by. I leaned toward the middle seat but still got hit with the cart, people’s bums, their hips, etc. The flight landed at 4am, so I was tired and really wanted to sleep but couldn’t. Also, the AC was not working during the flight. We were all melting until we started descending. Then, while waiting to get off the plane, they turned off the AC completely. Bad move."
Pros: "Room in the seat was humane. Respectable leg room and not squished with fellow travelers. Boarding process orderly."
Cons: "Crew late to second leg of trip. Visibly tired from a long day."
Cons: "The crew was outstanding and the aircraft was new and comfy"
Cons: "Flight was about 30 minutes late for a minor mechanical issue"
Cons: "Taxi time to gate was almost half hour."
Pros: "Crew was good for the situation."
Cons: "Made me check a bag saying the overhead bins were full. When we got on the plane there was a huge amount of bin space. Wasted 45 minutes of my time waiting for a bag. Made us sit on the plane for two hours before takeoff even though they knew we were delayed upon boarding."
Pros: "Awesome Customer Service"
Cons: "Nothing. Awesome Customer Service"
Cons: "Rude staff, not willing to help"
Cons: "Boarded faster and a bigger plane to put roller bags in the over head bin instead of checking them"
Cons: "The flight arrived early but sat on the runway for almost a half hour before we were able to exit the plane, causing quite a number of passengers, myself included to miss connecting flights! Not okay."
Pros: "Left on time. TSA boarding pass."
Cons: "1. Seats uncomfortable- too close together. Causing the person in the middle to lean on me. 2. The seat in front of me reclined into my space leaving me no room to extract my food tray and to cramped to work on my computer. 3. When buying a ticket no assigned seat. Paid 100.00 extra to select my seat and it didn’t allow me to choose anyway. When I went to select my return seat I had two choices- a middle seat or pay an additional 35.00 for a premium seat. 4. Had to pay 140.00 for luggage with no carry on (70.00 each way) 5. Not going to fly American anymore."
Cons: "Entertainment system broken. No heart Healthy food"
Cons: "I'm 6ft2in not enough leg room"
Pros: "Experience was fine, Flight was late leaving & plane seamed pretty old. The crew however is was very good."
Cons: "I waited over 45 minutes for luggage to even begin to unload. Absolutely ridiculous"
Pros: "Great no complaints"
Pros: "The flight entertainment is really nice."
Cons: "Boarding seemed very chaotic as staff tried to get people to check bags at the last minute. My chair would not decline properly."
Cons: "Flight was 3- 4 hours late No food No reimbursement"
Cons: "American Airlines nor British airways honor kayaks booking codes in the event of an emergency"
Pros: "From the time we got to the counter to boarding and then the flight, we were treated extremely well and with care. We were brought to the front of the line for preboarding. Everyone used our name and smiled as they provided service."
Cons: "The TSA agent was cold and it took a supervisor to ensure our needs were met."
Pros: "The crew and their understanding about our frustrations with delays"
Cons: "Repeated delays. Not AA’s fault."
Pros: "On-bard snacks and service"
Pros: "I had a great experience on my flight and the staff could NOT have done a better job. I want to thank everyone from the boarding gate to the deboarding gate, for such a nice experience. But listen up Americans, the entertainment would’ve been better, if one: the internet was free like it was in MEXICO! And two: the sound worked for the movies. (That might’ve been my fault... or my phone’s fault). But, the free texting was something only available in a country to which Donald Trump (the most patriotic American in his whole wide mind) thinks is so inferior! What’s up America? Can’t afford to give us free WiFi in our planes? I hear ya... What’re you gonna do Trump, build a wall around the United State’s overpriced internet service?!? Just kidding folks! I had a great flight!"
Cons: "I didn’t like nothing! Haha... see that just sounds cool and negative to say... but if you want to get technical and check my syntax and grammar and stuff, that means I DID like EVERYTHING! And I did! Thanks American I appreciate you!"
Cons: "I had to stand on stairs while crew served drinks! Windy on stairs. Unacceptable! I felt like a second class customer!"
Cons: "We were unfortunately stuck on the tarmac for 45 minutes. I ran to my connecting gate but they had already closed it. There wasn’t a service rep at the gate. I walked to another gate and there was a very helpful rep who rebooked me to a nearby city. It overall was disappointing and caused me to get home about 3 1/2 hours later."
Pros: "Pleasantly surprised by AA. I would definitely fly AA again"
Pros: "All AA employees I interacted with were professional & very helpful to me & my family. Thank you"
Pros: "Food voucher, small consolation for a missed dinner with family!"
Cons: "Delayed due to tire issue, deboarded and were told another plane would be there in 45 minutes, took 3 hours!!"
Pros: "Almost all parts were more than satisfactory as expected"
Cons: "Didn't enjoy nor appreciate the nearly 9 hour delay due to plane maintenance issues."
Pros: "On time arrival at destination"
Cons: "No food entertainment or other amenities available"
Pros: "Quiet plane."
Cons: "No local temperature control, back of plane too cold, middle too hot. No air vents at seats. 3 hours with no drink service, went to back asked for a diet coke, was told no. Flight attendant who was in the back would not give me one, said they were doing water service now and I should wait."
Pros: "We pleaded with attendant to let us take our carry on. We were first to board and all others on the flight were volunteer bag check only. It is Very difficult for me to walk. We packed in small carry on just so we could avoid the baggage carasol. She could have Easily granted our wish and treated is in volunteer manner like everyone else. But no way."
Cons: "Everything else was fine."
Pros: "It got us there on time"
Cons: "No inflight entertainment on the longer flight. Uhgggg."
Pros: "Companion in flight nice Korean girl... We chatted trough all flight time"
Cons: "Arrived and luggage did not arrive and had to open a claim and had to go back to pick my luggage next day, not pleasant considering I live in Juarez Mexico and had to cross the border all tired and fed up with this incident"
Pros: "I was treated in a professional fashion"
Cons: "I don't think it is right for the airlines to have any passenger seating in such a tight space."
Pros: "No hassle. Drinks provided. No complaints."
Pros: "I loved getting up close and personal with others."
Cons: "I didn't like being stuck in a window seat next to two oversized passengers. The person in the isle announced to the middle seat that " I'm giving you notice that I need all of my seat". So the middle seat took up part of my seat, and I feel cheated, because I couldn't use all that I paid for."
Pros: "The flight crew was exceptionally kind"
Cons: "I rarely check bags but this was the second time in the last few months that I have and they were both terrible experiences. Last time, on my return flight home from Phoenix, I was forced to pay $250 for my long sports bag, even though the tag to get there was still on it and my receipt showed that it was the standard fare and was bluntly told the other attendant 'didn't do their job.' This time, after my travel mate already checked in and payed for two bags, when we brought the bags to the counter to drop off, we asked for future reference what the procedure was for AAdvantage card holders to get their first bag checked free. Her response was that she couldn't refund our money. I told her I wasn't asking for a refund and repeated my question - how to do it in the future, to which she responded that we should have come straight to the counter without checking in but all accounts are different and she had no idea what his was. To her credit, she did warm up after that, perhaps she heard how abrupt and unhelpful she was being but it was unfortunate to start yet another airport experience with coldness at American Airlines"
Pros: "Have a great trip without any problems."
Pros: "Seating was surprisingly comfortable (S80). Left the gate about 4min early. Arrived at destination about 18min early. Full can of soda/juice offered rather than a single cup."
Cons: "Limited overhead storage (S80)."
Cons: "No place to put my purse!"
Pros: "Entertainment had many options with a few good and recent movies."
Cons: "I purchased Alaskan tickets, hoping for their legroom, baggage guarantees and excellent beer. Instead I got an American Air flight – one of their trusted partners. None of their deals carries over to AA. I guess I will pay closer attention next time."
Pros: "I got home eventually"
Cons: "Wifi way too expensive compared to other airlines"
Pros: "Got pretty much what I expected from economy."
Cons: "Lack of planning for carry on bags."
Pros: "I was there 35 minutes early at the kiosk, checked in then it said unfortunately you missed your flight."
Pros: "How dark the flight was to sleep"
Cons: "Delayed flight"
Pros: "The pilot and the crew were very apologetic and went out of their way to make us feel comfortable & relaxed."
Cons: "We were delayed due to weather."
Flight was delayed over an hour
Everything went well. Flight crew friendly, professional, and efficient. All on schedule. Full flight and still too many passengers who can’t seem to understand the boarding process, but that’s not on the airline. Wish Allegiant offered more flights from Moline as I’d love to use them more. Also would be great for a first class option. I use United most of the time and prefer the first when I can get it.
I think regular soda and water should be covered. Also the leg room isnt good. But it would not matter if the seat was adjustable.
Worst plane ride ever. So uncomfortable and it ran late was just not a great company for us
awful service. not of kayak but of allegiant
Cons: "Seats are uncomfortable"
Pros: "Crew was very good and friendly."
Cons: "I would have appreciated a “free snack & cola”."
Pros: "I like I can pick seats."
Cons: "Ppl putting their carry on in overhead bins nor in their row so when zone 6 (at the front of the plane) gets on, there’s no room in your overhead bin space. Crew should say to passengers to put their luggage in their area, not front of the plane."
Pros: "Left on time, arrived early, deplaned quickly because no one had bag"
Cons: "Reclinable seats"
Pros: "Flight attendants were great."
Cons: "Bag check agent could have been a little more friendly."
Cons: "Flight itself was great. Seats are very narrow"
Pros: "The price was excellent."
Cons: "The flight was delayed for two hours."
Pros: "Crew was friendly and helpful"
Cons: "Offer at least water at no charge."
Pros: "The boarding wasn’t smooth, there were 3 women at the podium listing zones and it was very mumbled and low, quite hard to hear despite the small area dedicated to Allegiant passengers."
Cons: "The women at the podium listing flights could have been friendlier and more customer service oriented... there was a lot of mumbling into the speaker for boarding ... and the person kept giggling into the mic. Once past boarding, everything was great !"
Pros: "We finally got to our destination"
Cons: "Uhh not boarding and then the pilot coming on and saying "whoops we have to deplane since the weather is bad." Really? Why not just delay boarding instead of putting everyone through that. Terrible experience"
Pros: "Great fares even for last minute booking."
Cons: "Services and comfort as expected for the price."
Pros: "Definitely the price. Boarding process was pretty quick. Flight attendants seemed nice."
Cons: "Left a little late, but still arrived on time, so that was okay. Seats aren't the most comfortable, but that's expected. Was still able to get a little nap in."
Pros: "Everything was done right"
Cons: "The landing was rough"
Pros: "The prices are good. That's pretty much it. I can't say anything else"
Cons: "you get what you pay for. Both flights delayed. One delayed for 12 hours. limited days to fly out"
Pros: "The staff was friendly"
Cons: "The flight was delayed multiple times, the directions on having boarding passes on the app or printed prior were not given so found that our last minute to avoid paying the front desk clerk $5.00. The flight landed 5 hours later than scheduled which is completely unacceptable."
Cons: "Being stranded for 6 hours in the airport for no weather reason, with no compensation."
Pros: "Flight attendants were nice."
Cons: "There was no one working at the counter when we arrived at the airport and there was already a sizable line. We waited about 10 minutes before anyone showed up to assist customers. Not sure what was up with that. Very uncomfortable seats and crowded seating on plane which is typical these days everything else went fine. Flight left and arrived on time."
Cons: "5 delays between for a 4:27PM flight that eventually took off at 3:15am. My biggest issue is the unrealistic delay that could have left us in the airport for 11+ hours. Very thankful that they did allow me to change departure locations to another airport at no charge. That flight went well, even arrived early."
Pros: "The check-in line moved quickly and our representative was very friendly and encouraged us to download the app rather than pay for boarding passes. Good experience all around"
Pros: "Great price, flight on time , great trip would use again"
Pros: "My kids and I had great experiences with Allegiant Air, thanks in large part to some excellent flight attendants. This was the first flight for both of my children (5, 7) and they had a blast. On our initial flight from Indianapolis to Ft. Lauderdale the attendants even gave each of them their own set of pin-on wings since it was their first time. The kids loved this!"
Cons: "The ground crew got something stuck in the snow and we can't get off the plane because of that."
Pros: "Affordable and fast"
Cons: "Big guy sitting next to me took up 2 seats!!"
Pros: "Everything. Boarding stared early and, although the plane was full, everyone was seated and ready for on time takeoff"
Cons: "Plan to curtail service at AVP! Planes are always full!!"
Pros: "I’m 5’10- tall for a woman but average height I’d say overall. I was so cramped in that seat that next time I will choose another airline to get more rom."
Cons: "No free water?! That’s just cruel considering the flight was over 2 hours."
Pros: "The service is not extravagant but completely adequate. Also, it is very consistent every time I fly them."
Cons: "Nothing at all."
Pros: "On time and pleasant crew."
Cons: "Old plane,"
Cons: "Lands in South Terminal of Austin’s airport, meaning you have to shuttle 8 miles to get to main terminal or long term parking. Unbelievable! Very inconvenient..."
Pros: "Boarding at the new Austin South terminal was a breeze!"
Cons: "It's ridiculous to make passengers keep their personal items on the floor when most of the overhead lockers are empty. Ridiculous and dangerous."
Pros: "2 hours and one flight. Done!"
Cons: "No entertainment"
Cons: "We were moved gates a few times. Delayed a few times, finally on a plane and they deboard the whole thing. No one seemed too apologetic at all. Pretty much who cares, after spending money and being moved all over seeming like they cared would've been nice."
Pros: "Crew was nice"
Cons: "No wifi"
Pros: "They offered a direct flight from Cincinnati to Austin. The price was good, even though they charge for carry on."
Cons: "They land at the Austin airport, kind of. Once we landed they took us to a Remote terminal which required waiting for a bus to fill up and then take you back to the actual airport. There was no quick way for the bus to return and it has to drive for 15 to 20 minutes to get to the main airport. I took 1 complete hour from when I landed to when I got in my car in lot D."
Pros: "Quick boarding with priority access Friendly staff"
Cons: "Unclear boarding instructions. Both flights roundtrip were delayed about an hour. Wasn't advised of seat changes and reasons why. Mobile passes were unavailable due to a system issue gate attendants had to check manually. Bring own snacks or eat before flight and provide your own entertainment. Seats not reclining are uncomfortable. Not suitable for someone with back issues. First flight was uncomfortably cold return flight was uncomfortably hot."
Pros: "Well, it was a somewhat inexpensive flight out of a convenient terminal."
Cons: "I say somewhat cheap, because by the time they ala carte everything, it's not so cheap anymore. As in no longer cheap enough to justify the bare bones service. The flight attendants are basically candy salespeople. I typically need help putting things in the overhead bin, but the flight attendant actually told me it wasn't her job. That indeed may be the airline's bad policy, but she also thought her way of expressing it was appropriate, which it is not. That has to come straight from the top. Also, what kinda janky airline doesn't serve complementary water. Probably the biggest deal though was that my flight was delayed for 2 hours both ways due to a maintenance issue. I know air travel is fairly safe, but given the track record of both Allegiant and Airbus, I was a little worried during the flights. Even though this particular route is convenient for me, I'm going to avoid Allegiant."
Pros: "The idea of a more competitive airfare. New South terminal in Austin is nice. Parking is cheaper. Food truck and outdoor seating are nice."
Cons: "No wifi. No entertainment options. You have to pay for snacks and regular drinks- even water."
Pros: "Low cost, great service, arrived 20 min early"
Cons: "Seats were kinda tight but I'm sort of used to that"
Cons: "I paid more to be upfront so I could get off plane faster but there was no room in overhead because people had put their carry on and personal items. I also didn't like that drinks weren't complimentary, especially beings that it was a 3 hour flight."
Pros: "Great price ."
Cons: "Landing in Austin and having to walk down a wet slippery ramp and then across the tarmac in a thunderstorm ... got VERY wet . How about a cover ?"
Pros: "The flight was on time and the staff were courteous."
Cons: "Delayed the flight for 7 and a half hours. They then tried to not refund my money"
Pros: "The price."
Cons: "Having then bill me for each little thing."
Pros: "It's a cheap direct flight. Seats don't recline, so if you're tall, you won't have anyone leaning into your knees."
Cons: "The seats are really packed in, and people kept slamming into my elbow as they walked down the aisle. De-planing was a bit chaotic, I don't think many of these people fly regularly, and were having some serious heebie-jeebies at their bags being in an overhead compartment not immediately above their head. So before anyone was mobile or doors were open, there were large pieces of luggage being passed around through really crowded spaces. Chill, people. The baggage carousel at the new terminal was poorly designed, shutting down when people went to pick up their bags. It took awhile to get our bags, and we were scolded by the staff for tripping some sensor. I don't know what universe y'all live in, but in this one, you have to move close to the carousel to lift your bag. So the sensor tripped like three times and people were unhappy."
An airplane that still has screens (which I appreciated!) but every time there was a PA announcement the sound would cut out for a good 10 minutes AFTER the announcement was over. Eventually I stopped trying to watch a movie because I was missing so much. Also, I really wish they wouldn't rush to get everyone on a plane when the crew is delayed and doesn't get onboard until 5 minutes before they're scheduled to leave. You know that then we're going to sit there for 30 minutes waiting for them to get ready and find us a new takeoff slot, so why didn't you just delay the boarding too? United's Basic Economy is also a scam, but at least I got a window seat. And we all know there are worse options (Spirit).
Cons: "With the exception of delays due to thunderstorms all was excellent."
Pros: "Staff and entertainment"
Cons: "Comfort, seats felt tight"
Pros: "Comfy seats"
Cons: "Flight delayed and the entertainment was expensive. No charging outlet"
Cons: "After the entire flight was boarded & ready to go the plane had a mechanical issue before take off. Had to sit on the plan for 90 minutes before we were allowed to exit the plane. No other flights available For family of three until 3 days later! Had to demand to be transferred to another airline so my family & I can go home the next morning. Overall stuck in SNA airport for 8 hours. Didn’t get a refund for baggage, instead was given meal vouchers for the airport in the morning. United did provide hotel for the night but nothing special. United staff where nice to make the best of the situation."
Cons: "Small plane. Pay to play movies. Dated entertainment options."
Pros: "Free snacks"
Cons: "Not a lot of foot room"
Cons: "Flight delayed three hours because of malfunctioning fuel valve . United needs to figure out how do identify the problem I had of time to allow more time to fix"
Pros: "Service was friendly. Food ok. Entertainment acceptable for long flight."
Cons: "There is More Variety of entertainment on Delta and American Airlines but otherwise comparable."
Pros: "Delays because of fires , had to wait in line close to 90 minutes but when we finally reached the ticket counter the agent moved took great care of us and we made to Boise only an hour late even with all the delays and confusion . Excellent job , one of the better customer experiences I’ve had flying !"
Cons: "Paid extra for carry on,couldnt sit by my wife,no screens but even if there was you now have to pay for an inflight movie,sucked"
Cons: "Customer service for united is terrible and the attendants were rude while we were delayed for 2 hours on the tarmac"
Pros: "No problems with connections or staff who wheeled me from place to place."
Pros: "In seat entertainment."
Cons: "Tight seating with little comfort."
Pros: "It's only an hour flight"
Cons: "Flight was 1.5 hours delayed with no explanation or communication given for over an hour. Uncommunicative crew."
Pros: "Super friendly staff, everything was great."
Cons: "Crew member working at the gate told the lady next to me "get in line if you'd like to complain" regarding the continuous delays. Crew member let us know that united was aware of our delay ed take of 4:05 rather than 1:00pm several hours before yet, We were only informed through notifications in increments of 30 minutes. be transparent with your customers, the delay would have been much less frustrating had we known. Instead notifications every 30mins were teasing us that we're about to leave but it's clear united had not intention of taking off. Also crew member on board serving beverages "I need your money" is an extremely unprofessional and inappropriate way to ask for a card."
Cons: "That my return flight was canceled with no notification after I missed my first flight. I ended up getting a new flight and was never informed that my return flight was cancelled there for when I got to the airport to return home I had to buy another $600 ticket. After buying a new ticket when I missed my first flight (my fault, I know) but I really think I should be compensated for this inconvenience and the lack of notifying me whatsoever."
Cons: "We were in first class first row, the crew kept talking and laughing during the entire flight (this is a 5 hours flight and we landed at 5am). Loud and banging the trolleys (why, everyone is trying to sleep!). We asked them to not speak as loud, but to no avail.... asking for a glass a water was a no no, you could clearly see they were not there to help you... The entertainment system was a vintage tiny TV which did not work well anyway (loss of image...). The seat was half broken. Not sure where the first class experience was. United please do something... Start first with your employees. Send them to Southwest for training..."
Cons: "I thought it was ridiculous you had to pay to watch tv despite there being a monitor in each seat. That was the first time I've encountered that on a flight."
Pros: "Met newest grandson"
Cons: "Missing flight due to gate change."
Cons: "Both flights were delayed, and was charged a $200 oversized baggage fee for a bag that actually isn't oversized according to the measurements on the United website"
Cons: "They where late coming for about 30 minutes and going back it was late 3 hours. very frustrating for picks."
Cons: "Comfort , service,..terrible!"
Cons: "I was told that a transport would be available upon landing, it was only there for first class patrons. We landed 20 minutes late due to maintenance issues and I missed my flight by five minutes. I feel that united could have expedited my departure from the plane."
Pros: "The flight attendant was one of the best ever - super sweet, funny, and accomodating. Also, the pilot nailed a super sweet landing at the end."
Cons: "Everything else. The only redeeming feature of the flight experience was the great flight attendant onboard and the fact that we actually landed at my destination. The coffee maker onboard had been broken for a long time and the airline couldn't be bothered to fix it. If I were the flight crew, I would have gone on strike. No leg (or arm) room on the express jet really punctuated a 34 hour itinerary with a sour note. I could barely walk off the plane in the end. Less comfortable than a cheap rental truck for the same amount of time. I likely won't fly again with United. I'd almost rather walk next time to be completely honest. At least it would be healthier!"
Pros: "The crew was polite and accommodating."
Cons: "After zone 2, no passengers were allowed to carry on the allotted amount of luggage. Boarding took a long time, passengers were rude, and the gat agents didnt notify anyone of the flight status until 30 minutes before boarding time. This changed three times."
Pros: "Being a red eye, they were too busy congregating among themselves and chatting away.. when requested for a beverage, the service was as though they were doing a big favor and the guests on-board were disturbing them..!!"
Cons: "I was refused boarding after being told I could fly. A horrible experience--rebooking for my wife and I cost us 1,000 dollars."
Pros: "Did not have the entertainment app but didn't know I needed to download it before the flight."
Cons: "Crew was not prepared for boarding."
Pros: "Flight back was delayed 10 hours and my daughter was stuck at airport and had very little sleep . Upset about this experience and won't fly united ever again"
Cons: "The check-in staff was dismissive and unhelpful when I arrived past the 45 minute bag check cut-off time due to traffic. No help getting a bag check refund even though I paid for it a day early. Come to find out that the gate staff was courtesy checking everyone's bags anyway, and they took it with a smile. Those fools at the front were content to take my money and tell me to somehow mail my luggage to my destination (not possible since the flight was boarding in 35 minutes). There needs to be communication with the check in staff regarding courtesy check ins."
Pros: "Economy Plus works well"
Cons: "United new seats are uncomfortable"
Pros: "Anytime things are new, and the basic needs are met for service, I think people will be happy. But! Timing was estimate for an 8:56 arrival and we landed at 8:30, so great timing too."
Pros: "Crews were great"
Cons: "Seats way too cramped-didn't pay extra for upgraded seating , in back row. Horrible"
Pros: "No kids and quiet"
Cons: "Seats are small"
Cons: "Seats are too small no leg room"
Pros: "After all these years, still love United!"
Cons: "Loved everything!"
Pros: "LOVE the plane! CLEAN!! New and BEAUTIFUL!!!!"
Cons: "Sat and listened the WHOLE trip except when drinks were being served to the private lives of the flight attendants. The didn't pick up trash so everyone had to place their ice and semi full drinks in the nets when it got bumpy for the landing. I watched the flight attendants the whole time- they got paid to converse about everything- here is proof- one flight attendant was complaining that she only had 4 days of vacation and that she never gets called to work- I think I can guess why- and that she has talked to Kaitlyn- I think that was her bosses name?? But she wasn't given more hours. I wish I had ear plugs. The African American lady was so unkind and uncaring. She scollded another African American lady for coming to the back to throw away her trash. She hurt the lady's feelings and made her mad too. The folks on the plane seemed to be too much of a deflection to their personal conversations, but they were successful at ignoring everyone. We had to be careful to not spill liquid on our carry on etc and not hit the cups and such with our knees on the way out. I usually fly Southwest and want to write a letter telling them how great their service is! I apologized to the cleaning crew as the flight attendants told us to not worry about our drinks"the cleaning crew" will get it. How unprofessional to treat others that way. Stop talking! You can get A WHOLE lot done when you aren't sharing your personal life and opinions with each other!"
Pros: "The seats were large and comfortable"
Cons: "I had to ask to get a drink, and was never offered food. Granted it was a red eye, but I was never even offered a cookie. I expected more after paying for first class. Plus, since it was an older plane, it didn't have the power ports they advertise. The guy sitting next to me didn't want to watch tv, but it didnt work and the screen wouldn't go off. They didn't offer him anything as a apology."
Pros: "They still offer drinks. It was a short flight, so all the bad things didn't have to be endured for as long."
Cons: "Every time I fly United, I realize they shrank the seat size, again. Oh, and the flight attendant spilled my drink on me. Only said, "sorry, buddy" and then got me a couple of napkins... Was friendly other than that, though. O.o"
Pros: "The service was good, the workers were doing their best to calm everyone down"
Cons: "The flight was delayed as well as my connecting flight."
Cons: "Wifi on the first flight was great, unable to view any entertainment on the connecting flight"
Cons: "I spent 8 hours waiting for a connecting the scheduled time was less than one hour"
Pros: "No problems."
Pros: "no delays. quick flight & boarding"
Cons: "Waiting in S.F. for flight to board. Crew announces flight will be 1 hour and ten minutes late. A few minutes later, announces the pilot is on his way and may be a half an hour late. The gate number was not announced until about a half an hour before boarding. We finally boarded and was told that co-pilot was not at airport. It was a terrible experience with United."