Pros: "Employees from the gate agent up to and including the flight attendants we are very accommodating and helpful!"
Cons: "Absolutely GREAT!!!"
Pros: "Allegiant does a great job of turning flights and getting you out on time in general. The crew is friendly and helpful."
Pros: "Plenty of legroom"
Cons: "Flight delayed due to plane problems."
Pros: "Crew nice. Seat okay"
Pros: "Fantastic! Smooth sailing!"
Pros: "The crew was good and the flight was smooth."
Cons: "The seats were far too close to have any kind of real comfort."
Pros: "Inexpensive and efficient"
Cons: "Unclear pricing for carry on bag, could have saved $30 by paying at the ticket counter (even though I was sent an eticket and boarding pass); got stuck paying $50 at the gate."
Pros: "Original low price for reservation"
Cons: "Large amount of additional fees making the original 'good' price not so 'good'"
Pros: "Crew there and back. Professional and fun"
Cons: "When boarding in Asheville. Flight crew had no control. Everyone bumrushed counter. No control of boarding. Adults boarding before parents with children. People boarding priority when they are not."
Pros: "was not able to go,"
Cons: "information in the reservation part of this app could have been better, my layover was 22 hours long. the 1st time i looked at this flight it was 30 mins long."
Pros: "Definitely the price. Fairly quick boarding process, just a little congested. Decent priced drinks."
Cons: "Not the most comfortable seats, but there was no one next to me, so it was okay."
Cons: "Still in Reno. Aircraft broke down"
Pros: "Crew was really nice! Flight was quick and easy"
Pros: "The captain was very good, and we arrived early to our destination. We had to hold back before landing, due to smaller planes landing, so the captain pointed out some areas along our path! Loved it! The flight was smooth."
Cons: "We had to be in the boarding area an hour before the flight was scheduled to leave. However, because of the way that the flights are scheduled, people were still deplaning from the previous flight for 25 minutes after our gate arrival time."
Pros: "Cost of flight"
Cons: "Extra charges for everything! Couldn’t even get a cup of water."
Pros: "Nothing to like!"
Cons: "Allegiant has an obscure boarding policy that shuts down online and in-person check-in 45min before departure. We got to the Allegiant desk 35min before departure to get our boarding passes and no luggage to check, and were told we missed the flight because check-in wasn’t allowed anymore. That policy should be made very visible and clear to anyone buying tickets on Allegiance as no other airline does that to passengers. We lost 4 tickets and had to buy tickets for a flight the following day. Horrible experience!"
Cons: "Extra fees"
Pros: "Crew was very friendly, very polite unlike the United flights I have taken. I was told the space would be uncomfortable but it was absolutely fine for the short flight."
Cons: "No beverage service. Not even water is offered."
Cons: "I am so angry booking with them. I booked the flight and then thought, ok I will add a rental car. It said clearly that the rental Car could be canceled up until 24 hours before the flight. Well, 2 weeks before the flight, my friend said, don’t get a rental car, I will have my car. So I cancelled and only then did I find out that once I booked it through their site I could not get a refund for the car and I could only get a voucher for use on one of their flights! And only after they take out any fees and costs that was accrued! So angry!"
Cons: "The seating is terrible. Everyone is like sardines packed away."
Pros: "Great price on airfare"
Cons: "Long line for baggage check in"
Cons: "Extra charges for everything, even water"
Pros: "terminal small and easy to navigate"
Cons: "flight was late because of a "valve issue" in terminal, then on the plane pilot tells us its a computer issue and just needed to "reboot" plane computer because it's a computer with wings. Not sure if either of those reasons were true."
Pros: "Attendants are the deck and on the plane are use to getting asked why is there a charge for this is have short answers ambitious are friendly."
Cons: "I was charged double for my ticket, was not told I had to pay for bags till confirmation, I then called them to see why, because I was charged 2 times for Flight my card shut off, they would t even comp my bag. had to pay for my seat, 5$ to check into the flight at the desk, 17$ for a bag online, $50 at the check in counter. $2 for bottle water on the plane?? I will avoid them entirley"
Pros: "Flight was on time, the cabin attendants were courteous, and the flight captain kept us informed."
Pros: "New plane!"
Cons: "Boarded too early!"
Pros: "Direct flight to my Destination"
Cons: "Rental car I paid for on Allegiant website didn't include $50 in airport and sales taxes making it look like the Allegiant rentals were about the same as renting directly from rental car companies. Problem is that Allegiant didn't include taxes in the quote or amount I paid online. Surprise when I got to my destination and was told it would be $50 more. Alamo agent said I wasn't the first person to have that problem. Then on return my bag was damaged and was told I could place a claim at the ticket counter. It would have been helpful to have an agent there or a way to contact an agent. No such luck. After bag charges, poor service and hidden fees Allegiant isn't really a great deal."
Pros: "Boarding speed and flight"
Cons: "Uncomfortable seats, does not recline, even water is for sale."
Pros: "The plane was clean"
Cons: "You have to pay to choose your seat, to have more than one carry on bag (literally of any size!!), and for any food. Nothing is complimentary. The seats don't lean back at all. No headrest adjustment for any sort of comfort. The seats are hard. We had a 30 min. Delay for some reason we were not made aware of and no apology was made. No Tv's or even a pocket in the seat-back in front of you. Basically if you can fly anything else other than this airline you are probably better off. Delta is basically the exact opposite of this airline and even American does way more. If I can help it I will never use this airline again."
Pros: "The original price points for the direct flights are wonderful. You can actually book the week of a trip and save hundreds because those prices will probably still be the best. That is, until you learn about all of their extra fees."
Cons: "Wow, they sure do add extra fees for everything. Watch out. In the end, I bet it was cheaper to book with a major airline like American. They charge extra for each bag, including your carry- on, when you pick your seat you are charged depending on where it is in the aircraft, if you want a drink or food on the plane you will have to pay, if you do not print your ticket prior to arriving to the aiport they will charge you, etc."
Cons: "I paid for 1A. Was moved because "the crew needed the seat" to the middle. There were SO many open seats. Was unacceptable."
Pros: "The food vouchers for 5 hour wait and water/beverages available. Liked alligent app for boarding pass available without printing."
Cons: "The 5 hour wait while the plane was worked on was unexpected. Not a lot of extra space for a near 6 hour flight. Seats do NOT recline at all. The other plane they boarded us on smelled like dirty shoes or diaper."
Pros: "The crew and pilot"
Pros: "I am handicapped and was given the best possible service"
Pros: "Arrived an hour before flight. Check in took 25 min and tsa 30 minutes. Tried to go through expedite line but agent refused to let me even though flight was leaving in 30 minutes. I have received better treatment in new York airports than here in Myrtle Beach. Who would have thought. There were 3 others that missed the flight. Why would they not just let's be expedited?"
Cons: "See above"
Pros: "Cost. I felt like I got what I paid for. With big name carriers I'm never quite sure what I'm paying for. Allegiant got me from point A to point B in the same manner. I just didn't get complimentary peanuts. And I'm quite okay with that. Seating, space, cleanliness was the same as other carriers. As long as Allegiant maintains their planes I'll keep flying with them."
Cons: "Everything was satisfactory. I don't have any complaints about this flight."
Pros: "Easy boarding"
Cons: "Slow to get luggage. Seats not comfortable"
Pros: "I liked how friendly the staff were and how everything was done on time."
Pros: "I thoughly enjoyed the flight.Crew was great."
Cons: "There wasn't anything I didn't like. ."
Pros: "The crew was good and had customer service"
Cons: "After an 36 hour delay and only $8 meal voucher in Las Vegas, highly disappointed!!! The next flight was late arrival and Late boarding. everything to include water and sodas are extra fees. not impressed and will never fly Allegiant again"
Cons: "Plane was an hour late."
Pros: "Convenient, Clean, Quality, Care"
Pros: "Friendly crew"
Cons: "Plane seemed very old. Seating was cramped and uncomfortable. Add on fees for everything."
Pros: "I had a great experience with Allegiant. The airline had a great rate, professional staff, and great service. I'd recommend Allegiant to all my friends."
Cons: "When we booked our flight you seperated us on the plane seating Why? That really sucked. We then found out you charge extra to sit together for each of us. We would not recommend first time travelers to your airline for that reason"
Pros: "Not much"
Cons: "7 ½ hr maintenance delay. Entirely predictable and easily forecasts. Pretty bush league."
Pros: "Excellent crew"
Cons: "I like my travel experience"
Cons: "On the trip out, we were packed into the plane (every seat full)but had to wait 45 min for the pilot. On the flight back, while checking in online, I was paying for my carry on. On the ticket it said checked bag. I spent an hour online and on the phone trying to correct the problem. It was impossible. Had to go to the airport 1 hour early to go to the counter to fix it. They would not fix it without a fee!!! Since I had already paid the $44 I just checked it. When I got on the plane, I was telling the person next to me in the middle seat about the frustration with the bag and he had the same problem! Once again we left 45 min late. Once we landed, we had to wait for the gate. I have been traveling a lot lately, the other 3airlines I have used passed out Clorox wipes when entering. Frontier did not. Sitting on a full flight for An extra 45 min, both ways, made me feel exposed and unsafe. Very frustrating experience"
Pros: "Boarding was quick, and we got to our gate on time."
Cons: "I wish the plane wasn't delayed. This is the second flight with Frontier that my flight was delayed. It is very inconvenient when I am planning to take public transportation home, and I could possibly miss the last bus home, because of delayed flights."
Pros: "The crew was great, and the price cannot be beat."
Cons: "I really dislike the size of Frontier's tray tables, and the fact that coffee is not free. This specific flight also encountered a lot of turbulence, but that's not Frontier's fault."
Pros: "We flew on a newer plane which lead for a comfortable flight. Acceleration was smooth, no jerk. Overall turbulence was minimal."
Cons: "Flight was delayed. On time departure would have been ideal but thankfully the delay was minimal."
Cons: "Flight was delayed 1.5 hours"
Cons: "I had to pay for every little thing after I already booked my flight in advance."
Pros: "Prompt boarding and on time!"
Pros: "The staff were very pleasant"
Cons: "The seats are small and don't recline"
Pros: "I love flying frontier!"
Pros: "The crew was nice."
Cons: "The flight was delayed 2 hours. Then the gate was occupied when we landed and we had to wait again."
Pros: "Very pleasant flight."
Cons: "Having to pay for everything."
Pros: "Crew is amazing."
Cons: "Flight was delayed more than a couple hours."
Cons: "They give your only water"
Pros: "The price was low however after adding seat upgrades I didn't save too much."
Cons: "No wifi or entertainment. Flight attendants were standing right next to me yelling back and forth to each other for 20 minutes"
Cons: "They charged for bags when there was so much wasted space in overhead space."
Cons: "seats do not recline even a little... charge for carry on, ridiculous to pay $40-45 for 3 days of clothes for a funeral and to pay both ways then wait at the terminal when I had things to do......... paying for a sip of soda...again ridiculous..... MY BODY HURT SO BAD FROM THE LACK OF CUSHION IN THE SEATS the tray tables are a joke as well, my IPad didn't even sit on it, I had to hold it on all 4 planes for the trip. We were delayed at each end of the trip, 3-5 hours each time."
Cons: "I was charged an additional fee for an actual seat on the aircraft. In addition to this, I was charged for my carry on item."
Pros: "New plane made it more comfortable, but make sure you review Frontiers bag policy. They are now a nickel-and-dime business that charges overpriced fees for carry on and check in bags"
Cons: "Understood why flight was canceled on December 24 into Denver due to weather. However the next day I checked our flight and everything was scheduled considering weather was perfect in Denver. Got to airport and found out flight was once again canceled with the explanation that many planes did not get to where they needed to be. If that was the case we should have been notified to avoid making the trip to the airport. Lousy coordination."
Cons: "there was a storm and my original flight was cancelled on saturday at 12:50 pm. ok i get it that happens. you could not get through on the phone to reschedule tho. was on hold for over an hour. had to go to the airport to do that. turned in the rental car. then told couldn't reschedule until Sunday at 7 pm. luckily i was staying with a friend or i would have had to take a taxi and get a hotel. then on sunday started to get texts saying the flight was late. it got later and later and then, you guessed it, it was cancelled again. rather than go back to the airport to reschedule, i booked a flight on another airline for the next day. can't get ahold of customer service to ask for a refund and don't want to drive 2 hours to the closest airport to ask for a refund so i guess i lost my fare, the extra i paid for my seat and for my luggage. do not fly this airline when storms may be an issue."
Pros: "everything went smooth"
Pros: "Very timely, super clean and very inviting. I will continue to use frontier again and again."
Pros: "Boarding Process was good. Take off time was excellent"
Cons: "None of the monitors would let you check in your baggage (no Frontier), forcing everyone to wait for the agent to clear in front. Almost put me in jeopardy of the 45minute rule. Very, very, very upset that frontier insists on keeping my prepaid baggage fee of $40 for a 2nd bag that I never used. I did this weeks in advance and expected snow. I still went, but no snow, so I didn't need my skis and therefore didn't need my 2nd bag. Frontier refuses to refund my $40. STUPID! STUPID ON YOUR PART. I am very upset to get duped like this. I will NEVER predo my baggage AGAIN. NEVER. NEVER. NEVER. Although everything else good, I would book on Southwest before I would book on Frontier again. Keep your lousy $40, because this will cost you much more in the long run. Tell your chairman, president this. STUPID. I also didn't like that the seats didn't recline. I paid more for a seat 3D flying from Orange County to Denver."
Pros: "Absolutely Nothing!"
Cons: "Poor gate service, plane changed, gate changed. An absolute madhouse with the Frontier's employees either not knowing how to handle the situation, or not caring. Flight was eventually over and hour and a half late. After considering the additional charges for seat selection, checked/carry on bag, and outrageous charges for even a soda in flight - the economical flight I thought I was booking was any but a bargain. Historically I have flown on United...I took a chance with Frontier and will not make the same mistake twice...I now understand why Frontier is in financial trouble..."
Cons: "All passengers sat at baggage claim for tsk hours waiting for our bags to show up. Airline kept making announcements saying everyone was receiving a $40 voucher in their email, but I've never received one. The woman at the bag stand making announcements was not helpful and somewhat dismissive/sarcastic"
Cons: "Seats were incredibly uncomfortable. They didn't even lean back."
Pros: "There was not anything about this flight I enjoyed."
Cons: "The plane was late, there was never an announcement to let us know and the board said "on time" until we boarded. We waited at the gate for 40 minutes before the pilot came over the intercome to say it was a "paper work issue", we waited another 30 minutes and they didn't come back on to say thanks for your patience or apologize for the delay, we just started taxing. The pilot was not good, we experienced weird pitches during the flight. When we landed we waited another 20 minutes for the door to open at the gate. And to top it all off, they sent our bags to a different carousel than the board and the carousel it self stated. Nightmare and will not fly with frontier again, this new movement is a joke."
Pros: "Crew was ok"
Cons: "I was on flight #266 from Orange county to Denver on Oct.1 Luggage came after hour & a half. Flight to orange county from Denver was late. Will never fly Frontier again."
Pros: "Clean, new plane. Courteous crew. Smooth flight from SNA to DIA with updates from Captain."
Cons: "Seats were extremely uncomfortable. One had to purchase a beverage (non-alcoholic)."
Cons: "Delayed on the way there and delayed on the way home. Hen we sat on the runway for another 45 minutes waiting for a gate to open. Never again will I travel with Frontier!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Cons: "Frontier does not participate/honor TSA Precheck Frontier charges for checked bags AND carry on bags Frontier seats do not recline"
Pros: "Flight took off earlier than expected, which was great. Great staff at ticket check"
Cons: "Flight attendants weren't frienfly"
Pros: "The crew was very accommodating and pleasant."
Cons: "If I had known that Frontier charges for carry on baggage, I would have chosen another flight. I usually fly United or Air France and I shall do the same from now on. There was 0 leg room and the "tray" is only a few inches deep, which hardly fits a laptop. I was surprised they didn't charge for the use of the bathroom. I am sure that is next. I have to say the majority of people around me were expressing the same sentiments. I was also assigned the middle seat in the very last aisle. A flight attendant moved me to a better seat as soon as he could. I was very happy it was only a 2 hour flight."
Cons: "I didn't enjoy how the ticket is cheap online but they get you in the end by charge for your seat and luggage ( even carry-on)."
Cons: "I will never book Frontier again. Uncomfortable small seats and im small! No entertainment and half a rude, sleepy crew. luggags charge to carry is higher than checking. American airlines from now on."
Pros: "I like a free water or a small snack"
Cons: "I like to have a Free water and 1 little snack"
Pros: "Bar/food menu bundled The food wasn't good but concept was"
Cons: "Nothing to read watch or listen to"
Pros: "Flight was on time. Fairly smooth ride"
Cons: "Pay extra for seats and a snack should be included in price"
Pros: "The flight was punctual."
Cons: "I'm claustrophobic and was stuck in an aisle seat. My air vent wasn't working and I tapped the flight attendant, a woman in her late 50's to mid 60's, asking her to help me with it. She said she was about to give the presentation on safety procedures and that it was "more important than air right now." This happened pre-takeoff. I was upset about it and she never did help me with the air vent. Then, they do the service where they charge for everything and no one can get up to go to the restroom until they pass through, and they take a long time to do it. I was very unhappy, but kept to myself."
Cons: "Food - N/A. Entertainment - There was none, so I can't rate it."
Pros: "Evertytging ran very smoothly. Got loaded early and got to Denver early which is always nice when traveling with a 3 year old."
Cons: "Turbulence coming into Denver was a bit bumpy. Made my niece nervous but I understand is common in denver."
Cons: "Frontier charges for carry ons. Ridiculous!"
Pros: "The plane was clean and on time"
Cons: "This was without a doubt the most uncomfortable plane anyone in our family has ever been on. Not to mention that the size of the trays was completely useless, in addition to chair is not reclining at all. And no legroom whatsoever. We felt nickeled and dime did every turn paying the highest fees for baggage of any airline we've ever traveled, on top of only being able to bring one carry-on, and having to pay for any kind of beverage or snack on the plane. The staff was neither friendly or rude, I would say ambivalent. I don't normally leave negative reviews – but I will avoid frontier in the future. ( I apologize for the typos – I have dictated this on my phone, and the system is not allowing me to correct them. )"
Pros: "Made it to my destination alive!"
Cons: "Extra cost after ticket purchase for seats both ways. Extra cost for any bags including carry-on. Extra cost for any food or drink item during flight-don't even get a cheap bag of peanuts for free!"
Pros: "The take off and landing were smooth."
Cons: "Charged for everything under the sun, how disgusting. Decided to save money by checking bag, huge mistake. Touched down 30 min early, however, baggage was delayed 2 hrs."
Pros: "Didn't die."
Cons: "Frontier now makes you pay for any bag you carry on or check on, meaning you need to add at least $70 to your round trip price. Then, keep I'm mind that you don't get to select a seat unless you pay another $20. When you finally do get on the plane after an hour delay and get your seat, you'll experience the most uncomfortable flight of your life in what can only be described as the equivalent of a folding plastic chair with fake leather glued to it. It doesn't recline, it has practically no padding, it has no head or neck support, the armrest is about 6" long and 1" wide to share with the overweight woman next to you, and the tray table is the size of an iPad mini. Whatever, brush it off and try to relax when they come by with your drink and pretzels, right? Wrong. Because the new Frontier Airlines has decided that they waste too much money on a cup of soda that must cost them a whopping 5 cents at the bulk rate they buy it in. You want that can of soda? $2 it is then. Bag of pretzels? $4 because f**k you, where the f**k else are you going to buy a snack at 34,000 feet in the air. To be perfectly fair, we arrived safe and sound, albeit late, and the people were friendly. That said, the measures Frontier has taken to inconvenience the customer just to make their ticket slightly cheaper is not worth it. I will not be returning. It's worth paying whatever the next best airline charges to avoid Frontier."
Cons: "Our flight was delayed a hour originally, then once to the hour, delayed aborted 3 hours and so on until it was eventual delayed 7 hours. When a southwest flight going to the airport as us schedule for a original take off about 10 mins apart left four hours before our flight.. Does not make since to me. I was unpleased with one of the flight attendants and her slight bit of attitude it seemed.. There was a open row and my friend and I traveling together just asked to sit there together since no one was in the isle at all.. After sitting in a small airport waiting for a flight for 7 hours I would have expected more welcoming service.. I will most likely not chose to fly with your company again..thank you Ashley Hietbrink firstname.lastname@example.org"
Cons: "Seats are not comfortable"
Pros: "Amazing customer service, Fast boarding, Extremely clean airplane."
Pros: "Stewardesses were very nice and pleasant. We left timely and arrived on time."
Cons: "My seat got randomly assigned and I was put on the back row window seat with no window. I wish I could have selected my seat from a list of free spots (w/o extra charge). I don’t like that you are charged for everything: seat change, water, and any snack. I would expect at least water as passengers get dehydrated from flying. Seats are uncomfortable, not much space from seat in front, and there is no recline. Feels crammed. Lacks hospitality majorly as I am charged for every little thing. I hope they don’t start charging for oxygen intake. I was not informed of entertainment options, but I’m sure they were not inexpensive. I will not be flying with Spirit Airlines again. There are other airline options that are less expensive (after you add all the additional fees up) and much more comfortable and hospitable."
Cons: "Took my money and never deliver the paid services! If you’re late to reach your flght, your whole itinary, doesn’t matter how may flights you may have in it will be cancelled! No refunds, no flight changes, doesn’t matter if you did everthing you can to reach the consecutive flights on time!!! No REFUND for the flights you did not miss. This airline capitalize on your misfortune to make their profit without having to deliver the services you paid for up front! Also, they have lots of hidden fees after you purchase your ticket. Picking your seats so your family could fly together will cost more than the price of another ticket! Don’t forget the carry-on cost of $40 or more! Terrible business practice, they bully the customer because they can get away with it! Do business with them at your own risk!"
Cons: "They didn't send my buggage to the flight"
Pros: "Boarding was easy"
Cons: "Not roomy, on the returning flight the person behind me kicked my chair the entire flight on top of being surrounded by children on the flight there and back. They should at least let you know you're surrounded by crying babies I would have never booked or paid more to not sit around it. I understand people have to travel with kids but it was my only vacation wouldn't fly spirit again. On top of I called spirit airlines to help extend my flight and the guy couldnt/wouldn't help me told me to check online, but their system that day was not cooperating"
Cons: "Didn’t like that we didn’t get a snack or drink like you do on other flights I had a headache and couldn’t take anything for it cause I didn’t get anything to drink"
Cons: "Quick and organized boarding. No wait at baggage claim."
Cons: "Lack of features. Snack/pop. NO RECLINING SEATS!"
Pros: "That the airplane stayed in the air until it was time to come back down."
Cons: "The fact that our fight attendant was testing her (bad) stand up material on us, the fact that our fight attendant was peddling a credit card to us, the fact that the flight attendant who did most of the speaking certainly did not have a good grasp on the English language, the fact that the man sitting behind me hadn't (in my guesstimation) brushed his teeth since Reagan was in office, the fact that a soda cost as much as my first car and last but not least the chairs have zero recline ability :(. Next time I will pay the addition $17 and fly Delta. P.S. The seven emails I received today informing me that our flight was delayed were neither helpful nor true. I'm not even sure why they were sent?!? Our flight left at the exact time that I booked it for."
Cons: "They couldn't rebook me until after my daughters wedding was over the next night. I missed my daughters wedding. They didn't work with me."
Pros: "I like nothing!!!!!!"
Cons: "I didn't like anything..... I'm here stuck in Huston since yesterday because my fly from Fort Lauderdale Airport was late and Spirit sold my ticket to Seattle. The good part of that is that the plane was still at the airport when we arrive, but they could not give me my already paid seat, and guess waht? They did not find me a way to my destination until evening today. and that is not all, I had to pay two time for my carry on bag, plus Hotel two days, plus food and transportation. The wose airline I'd ever used SPIRIT AIRLINE"
Cons: "Seemed like a new plane, but the seats were extremely uncomfortable because they had no cushion for your back."
Cons: "Cost adder for bags, seat, boarding, snacks. Add these to the fare and Spirit would NOT have been my choice. Seats do not recline - very uncomfortable. Seats too close together. Rude Spirit employees at baggage check-in and on the plane - it was clear their job was to find some way to charge more money. A bag that weighed 39 LBS in Houston and had the same clothes weighed 43 LBS in Seattle and resulted in a weight overcharge fee as they only allow 40LBS Max for checked luggage when everyone else allows more. No updates during flight of ETA. No entertainment options."
Pros: "Attendants on plane and at gate counter were good in the turmoil"
Cons: "Flight coming and going we're delayed several hours including the first flight of the day.....how does that happen with perfect weather? Suitcase was lost on return trip and after 3 days finally was sent delivered to destination airport for pick up. They would deliver it to home but could not give a specific time, worse then the cable company so just will pick it up directly. Also the customer service folks in the baggage area speak very little English, have no customer skills and And frankly have no understanding of how their processes work. Also with the delay notification to email received over 1000 email notifications... must be a system glitch in their system. Will never use this airline again in life!"
Pros: "I am usually able to find something positive about an experience and have traveled much so I understand that some things come up with air travel that cannot be helped. But, there is nothing positive to report."
Cons: "From the delay in Houston on 6/15 on our outbound flight to the delay on 6/18 on our return flight, customer service was poor and Spirit Airline employees - whether at the airport or on t he other end of the 1 -800 number - were not articulate, did not communicate effectively nor did they seem to care about their customers concerns or comfort. You might want to rethink what you could offer to your customers in the event of a delay, esp one that is not weather related. Offering something as simple as a free bottle of water & bag of pretzels to everyone once on board, could go a long way to thanking everyone for their wait. As well, your seats are too close together for comfort. I will not be flying on Spirit Airlines again which is a shame as I have a niece & family in Miami to whom I plan to travel to see."
Cons: "Customer service"
Pros: "Finally - an airline got it right! My husband and I appreciated that we only paid for what WE wanted to use. We did not have to pay for what the airline thought we might want. They got rid of the horrible airplane food that we always felt obligated to eat because we paid for it. We never used the screens in the seat back because we are readers. Also - when was the last time you heard the captain announce that the flight arrived early!! While the seats are a little tight, we didn't mind it. Will fly them again in the future."
Cons: "In addition to one hour delay that created so much inconvenience, the performance of the flight attendants were not acceptable. Non of them checked the security aspects of the flight before departure including seat belts or not letting people keep their back packs between the legs instead of putting them under the seat. Furthermore, my seat was beside a person who needed two seats instead of one seat and all the time during fligt I was in an extreme discomfort. I talked to the flight attendants and asked them if possible to give me another seat but they were not willing to help much.Totally I am really disappointed with boarding+comfort and the crew. I will definitely try my best not to fly with Spirit airlines anymore."
Pros: "i like the assigned seating, i makes not rush to get on the plane first because ur seat is ur seat."
Cons: "seemingly all the rows of seating are too short. i'm only 5-11 tall and my knees were constantly against the seat in front of me. i sat in the middle seat on row 22. the lade next to me sat on the isle and even her knees were hitting and was uncomfortable. at one point the person in front of her leaned his seat back and it was all completely in her space, make her extremely uncomfortable. we had to ask flight attendant to ask the man to put his seat up some to give her some more room and comfort."
Pros: "The initial price"
Cons: "1. The flight was cancelled but no email or text was sent out. 2. There were no accommodations for the inconvenience and although the agent did his best to diffuse the already high emotions from he was unable to offer better options to appease the customers 3. The only option I was given was to travel over 2 hours to another airport again there was no accommodations provided 4. On the flight the seats are too close and they did not recline; my flight was little over 3 hours and I was so ready to get off the plane 5. Flight attendants were not approachable 6. Fees that are added after purchasing ticket: Seat, fast pass 7. Lack of confidence in the airline"
Pros: "Not much to say went right here."
Cons: "This was a 7 AM flight, the first one out for the morning of that plane and crew. I always expect those to be on time. However, due to a lazy night crew or maintenance crew, the logs had not been properly performed. We sat on the plane boarded for an hour prior to take off. The captain/pilot was very uncommunicative with the passengers about what was going on and what was causing this . The crew did nothing to try and make up for the fact that the flight was unnecessarily delayed because of Spirit, i.e. Offer free drinks or a snack."
Pros: "Clean and friendly staff"
Cons: "Captive audience shilling of credit cards during the plane. $3 water is ridiculous. Forced to make an acct on spirit even to check in. Did not have to do this to buy. They are clearly forcing memberships even if we don't want one. Did not make it clear during buying tickets that prices go up for carry-on or checked bags if you don't buy it with the ticket. I had to google afterwards to find this out. The "$9 club" gives misleading prices. Who charges $10 to print a boarding pass at the airport? Spirit does everything online but does not have an online boarding pass? Seems like just another low-brow grab for money."
Cons: "Actually the allowance for baggage is too much. I am living in KSA from about 20 years. I have visited many countries in Europe. Including Middle East and Asia. I have never given such a huge amount for baggage. It makes very senseless to charge for baggages because if your are providing us the service for transportation, than baggages is must with anyone travelling, obviously. In other words, because its a must for anyone travelling, you are simply taking advantage. Anyhow the over all service was quite impressive and its been one of my best lifetime travel. Hope to travel again from your airline and see any changes in the baggageing allowances. Thankyou soo much. Have a nice day."
Cons: "High and unreasonable fees such as charging to choose where to sit and for carry on bags. Very little space on airline, small tray tables and no backseat pockets for you to store your water or anything like that. Spirit over books flights and scares passengers by causing them to think their purchased flight isn't definite. Bribes people with free round trip flights to fix their mistake but even I wouldn't want their free flights because my experience with them was that horrible I wouldn't want to suffer through another Spirit flight."
Cons: "I was held hostage, when I checked in to receive my boarding pass, I was told that had to pay $105.I asked why but clerk could give an answer so paid that was only way I leave Chicago."
Cons: "We got cancelled on ourway back from oakland"
Cons: "The woman working the baggage claim area was so rude and acted like she didn't even want to be there. My luggage was ruined (they ripped open the top of the suitcase and there was a huge hole in it) and she said all she could do is give me a $25 credit for our next flight and we'd have to put through a claim first and wait. Then when we asked for a supervisor she said there's no point in calling him because he won't help us. The supervisor finally came and refunded us what we paid for our luggage but that still doesn't even come close to covering the cost of our luggage."
Pros: "Saved a ton of money booking through Spirit, well worth the savings."
Cons: "Boarding was pretty disorganized and delayed the flight."
Pros: "Seats were fine, and the cabin felt nice and cool. The attendants were nice as the interacted with fellow passengers. The flight felt smooth, and they got us to our destination safely."
Cons: "The employees at the gate were extremely unorganized, and played a confusing back-and-forth game on the intercom during the boarding. Although the attendants were curtious to those in need, they lacked in competence. Many passengers either a) could not follow instructions as request, or b) control their children. The attendants just seemed to let it slide, an not show any enforcement. In lieu of the 5-7 minute announcement touching on passenger safety, and respect towards fellow customers, a little more effort from the employees would have gone a long way on his flight. Finally, once we arrived, our gate was occupied. Then, the jetwave operated did not show up for some time. Therefore, we did not disembark the plane until an hour after landing. Apologies for the lengthy complaint, but this seems to be a trend for Spirit, and it's a bit ridiculous. However, thank you for getting us to our destination safely."
Pros: "The staff was friendly!"
Cons: "There was problems with the scheduling and when I went to change it, I was told that I would be charged $200 extra. Very disappointing"
Cons: "The flight was delayed 2 hours and they did not communicate this information very well. I was told to go to gate L7 and waited and waited without any information. Then they told us to go to gate L1 and then to go to gate L11 - it was very disorganized . The employees were not helpful and they seemed annoyed at all the questions. It was very crowded in the terminal and they kept telling us to move back to let other passengers off the plane but there was no where to go. All in all it was not a good experience to fly with Spirit."
Pros: "Every was great in general"
Cons: "Baggage fee is ridiculous high"
Cons: "My flight was canceled and they didn't have another flight going out until four days after. I'm never booking with Spirit ever again."
Cons: "I chose Spirit because of its cheap flight price so I didn't expect a high quality of service. For example, I didn't expect a very comfortable seats or meals in the flight. But, there are some instances which are not dependent to the price/money like politeness of the flight attendant/employees or responsiveness of the boarding member. On the flight day, me and the other fellow traveler were waiting for the boarding but the gate was closed and no body was standing at the front of the boarding desk. Also, there was no LCD screen to show that this gate is assigned for the Houston or any other places. The time was passed from the original boarding time and we were still waiting for the boarding member. Accidentally, I saw a airport employee and ask him that this is the gate assigned to the IAH Houston? And he responded: "Oh no, the gate is changed!" Thus, I ran from the former gate to the new assigned gate. But I saw that the people are still waiting for the boarding member at the front desk. There was a 25min delay and all the people were standing and waiting for that lady to come. At the end, since she was alone and she couldn't handle all the people, she didn't check the boarding zone. It is important to be mentioned that I received the changing of the gate E-mail very late just I was entering the airplane! In the airplane, the flight attendant were not friendly. They didn't help the old people to entering the airplane or putting their luggage at the top cases. During the flight, they were just sitting and playing with their mobiles! Apart from this issues, the worst scenario happened in the baggage claim. When all the people were waiting about 30mins for delivery of the baggage. At the end, it was so disappointing to see one my baggage is broken and its handle bar was detached that I couldn't move it easily to the outside of the airport. I reported the issue to the Spirit baggage claim and that employee was not friendly either and she didn't even apologize! Therefore, I am currently totally disappointed about the Spirit because as I mentioned there are some instances which are not dependent to the price/money. Even cheap airlines should provide highly respected treatment to their customers."
Cons: "The seats didn't recline at all and the seats were smaller and much closer together than normal."
Pros: "The lady working at the gate 17 checkin for the flight from TPA to IAH was excellent!"
Cons: "I arrived to checkin in my bag early so I could relax in the airport only to be created with a sign stating that no one would be available to assist me until 4 PM which was two hours later? I then proceeded to pay by the kiosk to check my bag to be safe but then was unable to leave it. I then had to still carry the bag around only to return and be at the back of an extremely long line of people waiting. I finally get through then proceeded to my gate 17 to checkin. Once one the plane I noticed several people with bags the size of mine as carry on which meant I just wasted $52. I was extremely disgusted because I could have possibly had this issue resolved and saved my hard earned money if someone was at the baggage checkin desk."
Pros: "The flight was cheap."
Cons: "1 hour delay to start. Then ground crew dud something to knock out a flight display screen in the cabin. 45 mins later the screen is fixed, but we're waiting on paperwork. 30 mins later paper work is complete but we need a new passenger count. 30 to 45 mins to get a passenger count! Meanwhile the flight crew is snippy, but they serve a thimble of water and cookies. Finally they offer $50 vouchers for your next flight, you just have to get in contact with "Adam" who is somewhere around the airport we just left. So. . . Yeah."
Pros: "My flight from San Diego to Houston, TX was Awesome minus the seats, couldn't get comfortable! I'm tall, so my knees were pressed against the seat in front of me. That's really my only complaint! Oh my bad, I forgot to add the ticket counter..the ticket doesn't open until 5:45 so as a result of that, the line was super long! Free bags and head of the line privileges(Military), quick cheap flight from San Diego to Houston at the last minute=winning! If Spirit continue to improve their airline and I can get an exit row, I will be taking this flight more often!"
Cons: "Long lines, due to Spirit opening less than two hours(5:45) before their morning flight( it builds anxiety of missing the flight), you pay for refreshments, and the lack of comfort because of the seats being too close!"
Pros: "Staff were great!"
Cons: "Check in at Atlanta airport was a mess - there were several lines and it was not clear which line i should take to check in for my flight. Despite i arrived 2 hours before take off, I almost missed the flight."
Pros: "Horrible customer service!"
Pros: "From front desk to flight staff everyone was talky nice. Last minute flight want terribly priced."
Pros: "The crew were nice and polite"
Cons: "My baggage was damaged could not be repaired."
Cons: "Pay for your luggage, Pay for picking a seat, Pay because you luggage weighs too much, Pay for priority boarding, donate to help make them greener, donate! really? Ha! Finally, the fact that the seats are so narrow and so close to the seat in front of you. It is almost impossible to get in with out falling all over yourself and the person next to you has their elbow in your side and I am not a tall person and my knees almost touch the seat in front of you and because they are so close together, they do not recline anymore. Thank goodness the flight was only 2.5 hours!"
Cons: "They didn't keep us updated and even after out plane arrived and we got on we still sat there for over another hour while the crew laughed and gossiped in the front with still no update to us as to why we were still not in the air. They were so rude and It had to be to most aggravation I have had to deal with in a very long time."
Cons: "Poor organization of bag check lines (the canceled Atlantic City flight messed things up)"
Pros: "We were able to fit our duffle bags under the seats, so we did not have to pay the extra $55 each to have a bag with us."
Cons: "They did not even offer a complementary glass of water and instead tried to charge us $3 each to have water on the flight. The no carry on baggage policy is just a scam for them to get more money and we heard multiple arguments between passengers/crew over baggage charges. In general, the crew was argumentative, making the flight a less than pleasant environment. The actual plane was outrageously uncomfortable for a multiple hour flight -- the seats didn't recline and there was no sort of headrest cushioning."
Cons: "I was seated in an aisle seat (5D) with two morbidly obese men sitting in the middle and window seats next to me. Both men were over six feet tall and approximately 350 lbs. Neither one fit in the dimensions of their seat, therefore I was forced to relinquish a third of my seat. Question: Why don't the airline personnel require these people to purchase 2 seats? You can post a notice online (where most of us buy our tickets). If passengers exceed certain ht/wt parameters, they must buy 2 seats. You enforce bag size/wt. restrictions. Why not people?Obesity is epidemic in our country. I consider it false advertising when Spirit tells me I am purchasing a seat...I paid full price for one-half to two-thirds of a seat."