Thifty, Budget .. and all rental car companies are unethical in Mexico. They make the booking through american companies like Kayak, Priceline, Orbitz.. Upon arrival to Mexico and other latin American destinations there is a standard plot "we do not to have what you have booked "customer have not returned the car" like BS ...and always sells to much more expensive product and services and taking advantage. The American CEOs for the rental companies need to crack down on this malpractices.
Made payment for extra baggage online. When I got to check-in, they made me pay again. Lesson learned - Dont buy extra luggage allowence online, only pay at check-in.
Cons: "the crew verifying that the passengers will use mouth covers during the flight"
Pros: "On time, friendly staff"
Pros: "The time we take to aboard"
Cons: "The space between seats"
Cons: "Should have bilingual people working there"
Pros: "The time, wasn't long flight"
Pros: "the crew was very gentle."
Cons: "I could not get my chair in a more confortable position to sleep, it did not work. Because of that my 6 hour and a half trip was very long and unconfortable and i ended up with pain in my lower back."
Pros: "The service and attention to the customer"
Cons: "Delay 5 hr made me stress, coz have conecting flight 6 hr..running in the diairport for check in LA - Korea"
Cons: "I lost days without my luggage and.trying to get it!!!"
Pros: "They are on tume, corteoyse, provide nice food and drinks, and I feel safe and well-cared-for in the air."
Pros: "Perfectly on time both ways!"
Cons: "Crew was less than friendly"
Pros: "All other things working including air above my seat which was needed for a long flight."
Cons: "It was very frustrating to have WiFi available but not working the entire trip!"
Cons: "I needed assistance and it was kindly provided"
Cons: "On the first leg of my trip, the time shown on the boarding pass was the time I needed to be at the gate. For this leg of the trip, the time on the boarding pass was the time the plane left. I arrived at the gate at the time the boarding pass said and the plane had already left. I am traveling to my father's funeral and the only option I had was to rebook for an additional cost of $600. Extremely upset."
Pros: "Very comfortable and clean lots of selections for entertainment"
Cons: "The boarding delay and having to go from terminal to bus and then Wait again and thenwalk with your bag up the stairs onto the plane"
Cons: "I got kicked off my return flight, and had to buy an expensive new flight for the next day."
Pros: "the entertainment system isn't bad and you get a free headset"
Cons: "if you choose a seat in the last row, they will move you so that the crew can take breaks there and relax. I think its totally unprofessional to see crew eating food from first class right next to you, while you didn't even get a meal choice because you were in the last row. Also, some of them heat up their personal food which makes the cabin smell. If you had a mediocre pasta dish because there was no chicken left and then you start smelling chicken after, it's really not nice."
Pros: "we flew clase premier and really enjoyed it. there was cheese and wine to start, then a chicken breast with potatoes along with a courgette salad and then asparagus on the side. the movie selection was good, the seats were comfortable... we were very happy with it."
Pros: "ease, no delays, friendly staff, free movies and especially getting treated to a meal on the flight! Wonderful!"
Cons: "Paying an extra $25 per flight to book our seats in advance!! :("
Pros: "The flight attendants were so friendly and happy."
Cons: "Aeromexico did not offer alternative accomodating flights until I waited about 40 mins to take to a supervisor/manager. Then the agent I was dealing with suddenly called herself the supervisor. Only then she was able to put me on a 7am flight with 2 additional stops to make it home in the evening."
Pros: "The flight was comfortable, there was variety in the entertainment options, and there was a vegetarian food option (pasta) available without having to have requested it, which I always appreciate."
Cons: "I think the first piece of checked luggage should be included in the price of the flight."
Cons: "There was no air conditioning the whole flight. It was warm, this have never happened before."
Cons: "My husband’s wheelchair was returned to us bent and disassembled. The crew at Logan and the airline ground crew could see us struggling to put it back together and then to fix it but offered absolutely no help until the very end, when we had already gotten the chair to a workable state and help was no longer needed. The crew in Mexico was not helpful upon boarding either, I had to take my husband down the ramp because there was no one to help us. We had no such problems in our outgoing flights so were surprised at the lack of care and utter disinterest on the way back."
Pros: "Good service, decent meals. Good to very good beverage service."
Cons: "Changing planes in Mexico requires immigration, screen hassles,. I will fly direct to US next time. Terminal info was very poor. Delayed second flight had no gate info until last minute."
Cons: "Everything. The customer service was horrible. They did not honor the seat reservation and stationed my father in the back of the plane instead of the front of the plane as agreed on my reservations. They charged for baggage. The whole experience was horrible!"
Cons: "The gogoinflight internet service didn't work, despite following instructions provided. I was able to connect to wifi, but the server would not respond. As a result, I was not able to complete the work I needed to do."
Cons: "I couldn't watch movies so I asked flight attendant she said " watch next screen ". But there was someone sitting! How can I do that!!! They didn't say sorry"
Pros: "I liked the service and the food that was provided."
Cons: "My suitcase was ripped on the back"
Pros: "nice and friendly"
Cons: "not enough English speakers to help around"
Cons: "Kayak diverted me to FlightNetwork, which charged me for the ticket but did not provide the ticket. I am seeking a refund."
Pros: "Friendly staff, good food. Flight on time."
Cons: "No complaints."
Pros: "All the movies And tv shows"
Cons: "The most uncomfortable chairs and a long boarding process"
Cons: "Faster boarding. Decense and luggage arrival."
Pros: "At least I didn't miss my connections because the flights were late"
Cons: "But I was biting my finger nails the entire time hoping that I would make the flight."
Pros: "Meals provided on plane. TV on every seat, flight crew very good"
Cons: "I don't like the services out side the airplane. El servicio es pésimo con las personas de Aeromexico, necesitan estar preparados para atención al cliente, que mal servicio, las personas son muy groseras"
Pros: "Comfortable plane. Able to take off and land in Boston in poor weather (snow). On time."
Pros: "Convenience Service"
Pros: "Friendly crew, on time. Cockpit crew did amazing job landing in windy conditions. Thanks to all"
Pros: "Nice little meal and complimentary tequila, and nice flight crew."
Pros: "very helpful flight attendant crew"
Pros: "Una hora de retraso"
Cons: "Una hora de retraso"
Pros: "Choices of movies, in-flight service, kind flight attendants, comfortable seats"
Cons: "Mexico City is a very warm airport and both flights from there were delayed. The communications board showed on time and the only way to get the information was via web alerts with very limited wifi in the airport"
Cons: "It was horrible that they never told us the flight was delayed. Also, it wasn't up on the boards on which gate we would fly out of. Things kept getting changed without telling passengers. I'll do everything in my power not to use them again!"
Pros: "It is always pleasing to be treated with respect and be attentive to once needs. Aeromexico has a clear sence on how to treat it's passengers and I truelly enjoy their service."
Cons: "The flight was on time. It arrived on time. The Captain had good experience ,because even in turbulent weather He manage to maintain a steady flight. The flight crew was attentive, well mannerd and diligent."
Pros: "Flight diverted. Poor communication"
Cons: "Realistically explain options of what may happen due to weather issues"
Cons: "Crew only came by once for drinks, other flights they have come by two or three times. At the end of flight they said they were coming down to collect trash but never did."
Cons: "Everyone was very rude and would not answer questions and flight very delayed. No bad weather conditions"
Pros: "The steward was super friendly."
Pros: "That I took off and landed safely."
Cons: "The attitude of the employees."
Pros: "Great short flight"
Pros: "Quick boarding, nice plane, tv at every seat."
Cons: "T.v. kept getting interrupted, and the automated voiceover would be followed by a person saying the same thing."
Cons: "inflight entertainment wasn't working on my seat only which made my 6 hour flight seem even longer :("
Pros: "Boarded well but held for late connecting passengers, which is fine with me."
Cons: "Crew less than pleasant it seemed."
Pros: "Wi-Fi was great. Watched two movies. Flight was on time and painless"
Cons: "Only complimentary snack was pretzels and only a cup of water."
Cons: "We were told that our flight could not leave due to the absence of the pilot who was flying in from Detroit. Not sure why there was not a pilot available when there was a plane available."
Pros: "On time!!!"
Cons: "Small chairs."
Cons: "We flew from Rome to JFK and arrived at 12:40 pm only to find out that our 3:30 pm flight had been cancelled a long time ago. No one had notified us of our new booking on a 9:10 flight to Boston. No one at American or British Airways could provide us with an earlier departure or compensate us to take alternative transportation. Our 9:10 flight was then delayed until 10:50 pm. We arrived in Boston at 12:02 am, 11 1/2 hours after our arrival at JFK from Rome. This was not a very friendly welcome home. We never would have booked such an extended delay as we only live 4 hours from New York City."
Pros: "One was great and one was not helpful and was condescending"
Pros: "The crew was very kind."
Cons: "There was an issue where someone had boarded and somehow taken my seat. I was asked to wait until the very end and then allowed in my seat once the passenger in my designated seat was asked to deboard the plane. I don't know how that could have happened."
Cons: "Have to pay for WiFi"
Cons: "No entertainment, nor food"
Pros: "Great boarding, crew and seating space"
Cons: "Bathroom line for some reason was always long. Entertainment via wifi was just ok. Older movies only. New movies on the tiny screens that come down every 4 rows or so."
Pros: "Liked that there were easily accessible power ports"
Cons: "My entertainment system did not work"
Cons: "I paid extra for a better seat and it actually had less leg room than my standard seat on my Delta flight."
Cons: "Everything. Flights canceled due to "weather" but every other airline was flying to these locations and the customer service experience was miserable at best."
Cons: "Lack of food and drink. Crew lackadaisical."
Pros: "Overall easy navigation."
Cons: "More signs for terminal to terminal navigation."
Pros: "Staff was polite and friendly. It was a great experience!"
Cons: "The entertainment system in my seat was broken. Was a bummer since we added a extra hour ground hold for weather."
Cons: "not enough space for legs, no food, flight attendants not especially nice, a long delay, ..."
Pros: "Big comfy plane"
Cons: "The orange juice"
Pros: "Everyone operated fast and professional"
Cons: "We were downgraded from Main Cabin Extra rows 7 and 8 to row 30. We were told that we will get refund automatically. However, we received nothing. Getting a refund back is now becomes a very complicated process with zero transparency. Main Cabin Extra is kind of a scam. We bought it specifically for an extra leg room. However, on the flight from PHX to BOS, all seats in the economy class have the same leg room. The agent explicitly told us that on this plane all seats are the same. So, they offer product they do not have and collect money. Sounds like a scam to me."
Pros: "Safe, smooth, on time flight."
Cons: "Older plane. This was my return trip and the pane I took to my destination was much nicer. I feel like I should get a discount for an older plane."
Pros: "Nothing really."
Cons: "The plane was freezing, then it was boiling hot. There was no happy medium. Never had this issue on a plane. The crew would not shut up. They talked endlessly on the speakers, which were blown out and had some sort of buzzing feedback which made listening unbearable. I hated every minute of this flight and was so glad to be off the plane."
Pros: "The crew was nice Smooth ride"
Cons: "Served drink as they prepped for landing"
Pros: "Quick, easy, great crew"
Cons: "Cancelled flight last minute and I was put on another flight hours later; with a 1.5 hour delay too; no credit or voucher provided"
Pros: "the crew handled the lengthy delay as well as they could, seems like they didn't have any information either which is ridiculous."
Cons: "We boarded the plane at 1:30 for a 2:00 flight, there was a filter out in one of the three bathrooms; the option to take a 45 min flight without use of the restrooms was there, we were told to use the restroom if we needed to before the flight so everyone did... then we continued to sit on the ground for two hours. After two hours we were allowed to get off the plane, 20 minutes later back onto the plane, backed away from the gate and then pulled into a different gate and were told to get back off the plane. At this point we were given no info or direction but to go talk to special services if we want to re-book a different flight (sold out until at the earliest 8:15pm). After about an hour they announce they are re-boarding the original plane, takes another 45 minutes to board the plane, then we are told two separate issues caused this lengthy delay one was a filter in the bathroom and the other was a thermostat... seems like very basic standard maintenance issues that could have been avoided with routine checks. We were offered zero compensation, the trip took over 6 hours in all to fly from Philadelphia PA to Boston MA; a trip I could have driven in less time. I continue to have issues with American Airlines and "mechanical" delays, the last flight i was on From Charlotte to Baltimore was delayed an hour due to a strap in the cargo area. I don't understand the logic behind the decisions made to hold the full plane over 5 hours instead of taking a 45 minute flight, but I will say the crew was very apologetic and handled the situation well."
Pros: "The actual attendants on board were perfunctory but had zero urgency or understanding that we had been delayed or notified we'd be so delayed. Appeared there was zero communcation between the gate staff and actual crew. So much was so 'typical Miami' which is just a sad way any travel experience should be described. I expect more from the largest global airline especially when I just listened to several interviews from the CEO who appeared to pride himself to be accurate in being the best to serve his patrons."
Pros: "Very affordable! Traveling can be difficult, especially from Chicago O'hare - one of the busiest airports in the country - but everything was made easy for me and was a breeze!"
Cons: "No complaints here!"
Pros: "great crew comfortable plane"
Pros: "It was a direct flight"
Cons: "Even with being checked in, the line was so long to check bags, it took over an hour. I had to run to catch my flight. Several people missed their flight. It was an 8 hour flight, with cramped seating, no internet, no TV. They ran out of meals with exception of vegetarian."
Cons: "Booked Brittish Air. Got switched to American. Have flown both in the past & would NOT have chosen American. Now, we will not choose Brittish Air either, as we can't be sure we are really going to get the high quality of Brittish air or substandard American Airlines."
Pros: "Crew were very helpful and responsive. Request for extra water/drink met quickly. Entertainment options functional but limited."
Cons: "Exchange students returning home to France were more interested in sitting with their friends than sitting in their assigned seats. As a result, our (2) originally selected, opposing seats on the aisle were not available without a fight--which we declined to enter into--and settled instead for an aisle seat and an adjacent center seat."
Pros: "nice people"
Cons: "cramped seats, lousy snacks"
Pros: "Monica the attendant at the gate was SUPER cheerful! She had a smile on her face and was funny too! She did a great job,"
Pros: "Crew was warm and friendly"
Pros: "Thoughtful crew."
Cons: "More comfortable seat."
Pros: "Great, friendly crew and excellent customer service from flight attendants."
Pros: "Wheel chair service"
Cons: "A/C outlets and bathroom sink did not work"
Cons: "As my mom explained to me, there was a time in the 1960's when flying was a special experience. The flight attendants were proud to do what they did, and treated people with kindness and civility. That is all gone now. It is an ice cold experience. I feel like cattle."
Pros: "Boarding was slow because the flight was sold out."
Cons: "Slow service. Poor loading and unloading."
Cons: "Significant delay-no weather issues, didn't make sense."
Pros: "Seats were pretty comfortable"
Cons: "In-flight entertainment depended on the Wi-Fi working. It did not work the whole flight."
Cons: "6h delay is rough because of plane shuffling"
Pros: "The flight departure was on time and boarding did not seem as challenging to me. Newer aircraft and very friendly crew. Is the friendly skies back?"
Cons: "The seating and chance to keep my luggage"
Cons: "Still have not left."
Pros: "Friendly staff"
Cons: "Too cold"
Pros: "Excellent crew and snacks, we were on time, actually arrived early in Boston."
Cons: "The strong exhaust fumes while in the gate was really uncomfortable. It finally cleared once under way but 10 minutes of breathing it was not pleasant."
Pros: "Crew was excellent"
Cons: "Lost my baggage"
Pros: "crew very warm and welcoming"
Cons: "no leg space (I am six feet tall)"
Pros: "I didnt know I could only bring one item on board that had to be checked UNDERNEATH the seat in front of me. I didnt have the "right" ticket for over head storage. I had to buy a box for $15 to put my purse in and THEN pay $35 to check my PURSE in! I couldnt check in early. I had to go to the gate to get a seat assignment and then even though my assigned seat was in the 10th row, I then had to line up in groups like Southwest and I guess my punishment for sitting in economy was to wait to board last. I felt like third class boarder on the Titanic. United has become less than a Greyhound bus. They will NEVER be my first choice again! It was HORRIFIC I will go to ANY other airlines before them. P.S. the service at the Houston counter were rude and awful except for Ms. Edwards"
Cons: "Because of missed connection I had to go from Dulles to Reagan airport"
Pros: "It was ok"
Cons: "Too much confusion on seating...people were moved because of double seating then I was asked to move I seat back. I only agreed so the parent could sit with his two children"
Pros: "Flight was on time. Flight attendants polite and professional."
Cons: "Check in was chaotic. Seats cramped. Internet expensive and unreliable. There has to be a better way to run an airline."
Cons: "Wouldn't let me bring my bag even though there was plenty of space."
Pros: "Friendly staff, easy boarding. They got me where I needed to go, and on time!"
Cons: "I'm disappointed in their in-flight entertainment system. Download the app and check out all of the amazing options they have, then try to use it & good luck. It took me 5 hours to watch 20 min of the movie I chose. It just kept cutting out, then would say entertainment service isn't offered, etc. Why are airlines going away from personal TVs & instead having you bring your own device which may or may not work with the service up there? There was also NO room. I'm not a big person, but I didn't even have space to put my bad under the seat in front of me & sit comfortably. I flew back on JetBlue with the same amount of stuff and had ample room. It was interesting to see the difference."
Pros: "Good staff."
Cons: "Couldn't change flight and it was delayed."
Pros: "Free TV since we were 2 hours delayed"
Cons: "4 delays in 1 day on 2 flights. 2 gate changes with no relay of info and to top it all off my wife and i were reassigned to separate seats at the last minute by the airline and very rudely told to deal with it and to calm down when I simply asked why. We were appalled and embarrassed in front of many others in the gate boarding area. The gate agent in Houston has no place in customer service and was on some kind of a power trip. This surprised me with recent events. We are done with United now for many reasons"
Pros: "Pilot communication was great"
Cons: "Gate and customer service agents are not helpful and not on the same page."
Cons: "Uncomfortable seats, inefficient food service and pricey, and entertainment is a rip off."
Pros: "Crew was friendly."
Cons: "Flight was cancelled and had to fend for ourselves to get to boston. Ended up getting to boston at 12:30 am when I was supposed to get there at 1 pm. Will try and get a voucher for this awful trip."
Pros: "Germán, one of the stewards on our flight, helped a fellow passenger who fell ill mid flight. He remained calm throughout, knew exactly how to assess and handle the situation, even helping the spouse who was emotional given her husband's condition. He tended to the family the entire flight. He went above and beyond and I hope he is recognized for his outstanding and exemplary efforts ."
Pros: "Was on time."
Cons: "Flight was completely full so I was stuck in a middle seat. The seat felt small and cramped, so was unable to sleep at all on the overnight flight. There was no in-seat entertainment (although I could have watched stuff on my phone, if I had previously installed the united app, and had sufficient battery)."
Pros: "Boeing 777; smooth flight across country."
Cons: "Plane late departing because of late arrival of aircraft. Literally no gate update announcements with explanations until within 15 minutes of boarding. Consequence: no food, and no explanation from cabin crew about menu change. Food choices then were unappealing. Movie selections were mediocre."
Cons: "There was a delay after boarding / door closing. We just sat at the gate without explanation so we arrived late in Boston. I assume we were held for some reason by the tower but an update from the pilot would have been nice."
Pros: "Roomier comfortable seating."
Cons: "Paying for luggage and food"
Cons: "Probably one of the worst flights I have ever had. Flight cancelled - bumped back to last flight of the day. Even the standby was a mess up, boarded the plane where my seat was already taken, and after 10mins standingin the middle aisle, asked to leave. Just a drama"
Pros: "Direct tv"
Pros: "On time"
Cons: "Food quality"
Pros: "One of the friendliest and most customer friendly flights I've had in a long time."
Pros: "The promptness on the flight -the friendly crew - arriving on time means the most, also the flight itself was smooth"
Pros: "They were on time."
Cons: "It was very uncomfortable."
Pros: "not a damn thing"
Cons: "Weather delays are a typical part of travel. What's not typical are 5+ hour delays and sitting on the tarmac and watching your connection take off without you. First Class seats morphed into Economy center seats the next day, with nary a hotel room in sight. Thanks for nothing."
Pros: "Quick boarding"
Cons: "The controls for my TV didn't work and when I asked for it to be fixed, the attendant told me in a frustrated way that she guessed she could move me seats but then just walked away. For a 5.5 hour flight this was pretty irritating because I didn't have access to any entertainment but also I couldn't even turn the super bright TV off."
Pros: "We arrived 10 minutes early which allowed me to catch connecting ground transport"
Pros: "The service was great and the staff were very accommodating and understanding of my dads needs."
Cons: "The arm rest would not come down on his seat and it was very hard to get him seated."