New 737 and seats too confining
Pros: "The plane condition."
Cons: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Pros: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Cons: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Cons: "All of the less than good, obvious!"
Pros: "Staff were professional and polite."
Cons: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Pros: "Flight arrived on time"
Cons: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Pros: "Just as I expected. And I made my last connection easily."
Cons: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Pros: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Cons: "No downsides at all"
Pros: "great crew and comfortable flight."
Cons: "sceens in the plane to show map and direction of travel"
Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"
Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."
Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Pros: "MCR airport Mert & Greet parking was smooth and efficient."
Cons: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "punctuality of boarding and flight time"
Cons: "attitude of crew in business class: no sense of true hospitality"
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Pros: "Easy to board and easy flight."
Pros: "The entertainment options were good."
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Cons: "Boarding was confusing and disorganized"
Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."
Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Pros: "Cabin crew were very professional."
Cons: "Aircraft returned to gate due to fault and was delayed for 45 min."
Pros: "Flight crew was fine. Food was good."
Cons: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Pros: "Decent seat size. Sorta slept the whole flight."
Pros: "Comfortable seats. Warm plane with happy staff."
Cons: "Maybe a second sandwich option for food, not everyone likes cheese."
Cons: "Amesterdam airport employee was really rude"
Pros: "Service provided by the staff"
Cons: "The navigation of the entertainment system is not very friendly"
Pros: "Flight was delayed for three hours and was a very stressful flight"
Cons: "Flight was not on time and got to destination very very late pier management of aircrafts"
Pros: "staff was fine"
Cons: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Pros: "Loved the service...everything was excellent"
Cons: "The bus class seat was a bit narrow at the feet"
Cons: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Pros: "Jet airways flight till mumbai"
Cons: "Poor legspace in Klm flight till Amsterdam"
Pros: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Cons: "See above"
Pros: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Cons: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Pros: "Seat space was good for a short flight, inclusive of free snack and drink."
Cons: "Too much overoverhead luggage."
Cons: "I slept didn't have snack offered and no entertainment"
Pros: "Great service and yummy food."
Cons: "The jack for the TV was broken! For seat 4H during my flight from Helsinki to Tokyo. I paid a business class ticket but had No audio for the television! This should be fixed immediately and I think I should receive something for the inconvenience and in return for the high price ticket I purchased!"
Pros: "Loved Finnair. Hated Justfly.com. If you own this company, you need to end up like Blockbuster or Circuit City."
Cons: "If I would have purchased my tickets from Finnair.com, I would have had a much better experience. Kayak found me a good price but purchasing the tickets through Justfly.com was the biggest mistake of my life. The trip ended up costing me $285 more than what I budgeted and there was zero customer ser"
Cons: "Boarding process could have been smoother"
Cons: "Unwashed pillow and blankets, stains on the pillow"
Pros: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Cons: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Cons: "I purchased a ticket that included one checked bag but their system said I purchased a ticked which didn’t include any checked luggage and I had to pay $60 to check my bag. Very frustrating!"
Pros: "Seat, new plane, service"
Cons: "Amenity Kit could be improved, food was very good but could add more appetizer choices."
Pros: "Overall it was a great experience with Finnair, the plane was clean and spacious. The crew was very nice and helpful. The food and drinks were great as well"
Cons: "Plane was late taking off and almost missed my next connection. Due to landing late my luggage did not make it on make it on my flight. However the airline delivered to my place the following morning. It was not an inconvenience to me as the baggage was delivered in a timely fashion. Thank you Finnair!"
Cons: "my plane to NY flew off without me and 11 people."
Pros: "Staff were helpful and nice."
Cons: "No snack serve and no entertainment."
Cons: "My meal had rice that was severely undercooked. The audio quality on the entertainment system was very bad and no English subtitles were available for the majority of the movies."
Pros: "The airport it's very nice and clean.."
Pros: "The flight was very fast, boarding and getting off were fast and convenient. They had a new Korean movie that I've been wanting to see but didn't expect would be offered on an airline, so that was great!"
Cons: "The crew seemed quite stressed, when I asked to store my wedding dress in the crew closet they were very short with me, which made me feel really guilty about it, as the stewardess obviously thought I was very troublesome, but they did allow it. The food was quite bland. The entertainment was much more limited than most international flight lines."
Pros: "Plane was clean and overall the service was good. The new terminal and gate at Helsinki are very nice."
Cons: "Boarding was disorganized and chaotic. The seats could have been more comfortable for a tall person. Finnair also likes to nickel and dime."
Pros: "The crew was friendly and helpful. There were multiple runs for drinks and the meal was delicious. The entertainment tablet offered good movies and tv shows."
Cons: "The lights where not lowered down to make it easy for people to rest and make it easier to fall sleep."
Pros: "I liked all the variety of the meal (many different snacks & components aside from the entree) and the very nice crew"
Cons: "No way to control volume of cabin announcements if you're plugged into the entertainment system. Announcements EAR SPLITTING and very painful for anyone using their own in-ear phones. Such phones are very common today, so this issue urgently needs updating."
Pros: "Crew professional."
Cons: "Everything ok."
Pros: "Service was exquisite"
Cons: "No wifi"
Pros: "It was a very smooth fly,enough space to sit,great staff."
Cons: "The entertainment TV is very low quality ,bad sound and very poor choice of music.One in the front of me didn't work and I used one beside me..I don't take it too seriously,but that is what I experienced and noticed."
Pros: "Everything went smoothly"
Pros: "The crew was courteous."
Cons: "Another passenger dropped a very heavy suitcase on my head. I have never been afraid for my safety before, but this time I was. I wasn't seriously hurt but what really upsets me is that the other person wasn't even reprimanded. Also, that suitcase was way too heavy and I'm surprised this person was allowed to board the plane with it. Also, boarding was horrible and the flight was late. I will never forget this experience and would avoid flying with Finnair ever again! This was really the worst flight I have ever experienced!"
Cons: "Another upgrade charge, no extra leg room but a seat "near the front" (row 8). NO entertainment system. Only food service was on-board bistro, which sadly I slept through because I was exhausted from getting absolutely no sleep on their crummy transatlantic flight... There are no 'zeroes' to give, so can only give a 1 star poor rating on food, entertainment and comfort. Crew, again, tried in the face of a crummy airline."
Cons: "The meal made me sick."
Cons: "flight # 742 canceled put in another plane, from other provider (LOT) going straight to Chicago; was not ready for it; we arrived at airport 2 hr before time of boarding and were rushed to plane going up in 45 min; very stressful; my daughter cried and we had no time to say good bays to family paid for selected seats - money not returned selected special meal - stayed hungry (8 hr fly) because they were not aware about our special needs; Finnair shold take care of it when canceling flight and putting us with other provider."
Pros: "Not much."
Cons: "Entertainment system did not work. Special meal was terrible. No toiletry bag for such a long flight. Btw I paid extra for a bad seat."
Pros: "A competitive price for tickets. Website easy to negotiate. Staff pleasant."
Cons: "Having to pay about $35/person to reserve a seat. This was a hidden cost. Very little legroom. Staff did not come around enough with beverage service. Boarding was late and confusing."
Pros: "They moved my boyfriend and I from the back two seats on the plane up to the front with four seats across the middle! This was amazing for the long flight and allowed us to be very comfortable throughout the flight. Great service as well with three food servings and constant trash pickup."
Cons: "Woman in front talked endlessly"
Cons: "very little leg room for anyone over 6 feet"
Pros: "everything was ok."
Cons: "I couldn't check in on time as the booking numbers were different on the actual company that was flying me. I was trying to do this on my phone and I had to call in each time. couldn't do it on the computer."
Pros: "Great airline. Food great comfortable seats."
Pros: "It was a quick, smooth flight."
Cons: "The chicken for dinner was horrible. The call buttons for assistance sounded constantly the entire flight.. Not sure if it was a malfunction."
Pros: "Personnel were very nice and fight was comfortable"
Cons: "Received an email 30 minutes before leaving for airport that flight was on time. Went to the airport and found out flight was delayed 4 hours"
Pros: "The meeting I was attending in NY got postponed so I lost the full 1/2 return ticket. Nothing I could do, all at once all kinds of small text appear in big and over 400 $ was lost. This is the last time I book with Kayak. Better pay a bit more directly with the airline but do not have a deal like the Kayak deal. So please remove from all your sites. Thank you VV"
Pros: "Clean plane, nice crew. I'm a very happy and relaxed traveler"
Pros: "Excellent service - on time, comfortable and great food!"
Cons: "Some staff were a little abrupt, but very efficient and helpful."
Pros: "Everything was simple, straightforward, even a bit old fashioned. The crew was friendly, and the service was quick."
Cons: "No complaints!"
Pros: "easy - no surprises"
Cons: "Long wait after boarding waiting for bus. Bus out to plane. After boarding, horrible stench of fuel fumes inside plane. Probably very unhealthy and carcinogenic."
Pros: "the flight was very comfortable"
Pros: "Seats were comfortable with plenty of room."
Cons: "Plane was broken and we had to wait 3 1/2 hours to get a new plane. Crew kept awkwardly mentioning during every announcement that the delay wasn't their fault... My husband's entertainment screen was broken and flickering so much that all shows/films were completely unwatchable. My screen began flickering 1/2way through a film."
Pros: "They were accommodating and helpful, despite being overbooked and busy."
Cons: "We cannot think of one thing they could have done better. They were a very professional crew."
Pros: "Crew was generally friendly. Leg room in coach was ok. The price was good."
Cons: "Kayak sent misleading check in announcements. Namely, telling us to check in with Finnair, where it would not let us check in on line and no one answered the phone. We ultimately checked in with American, which was operating the flight. Not a customer friendly process. American should be embarrassed to serve meals. We think people will eat the gruel because they paid for it. No choice of entertainment. How 1990s. If this is the new American Airlines Lord help us."
Pros: "Great crew-service was prompt"
Cons: "Food was served an hour after we took off and we got a snack 7 hours later!! You'd think that on a 9 hour flight, there would be two full meals. Also, entertainment system was tiny (4" screen) and colors were washed out with brightness/contrast so bad, you couldn't see anything at all. Seats were cramped-I took an Emirates flight from London to Bangalore-what a world of difference!!!! Never flying BA again, that's for sure."
Pros: "It was pleasant surprise to learn that Finnair is serviced by British Airways out of the Atlanta, GA airport. The service is amazing. Having never flown Finnair or British Air, I was up for a fun new experience. British Air lived up to its great reputation."
Cons: "Everything was great. No complaints."
Cons: "Cramped, cold,"
Cons: "no food on the first flight no private tv they tell you can have wi fi entertainment but you have to pay for it the staff was rude tell also told me my cary on luggage could not be taken on board because there was no more space so i had to cary all my things for two flights but once i came in into the plane there was plenty of space. the seats had a very low head rest"
Pros: "Very friendly and helpful cabin crew. Excellent boarding procedures. The food wasn't awful. Everyone seemed relaxed and upbeat...maybe because the holidays are approaching."
Cons: "The rolls were ice cold, and the butter was not real butter. My husband found the seats cramped, and little foot room. I'm 5'2" and they were ok for me. The child behind me screamed and then projectile vomited for the last half hour of the flight, which can't be laid at BS's door. Many people were still on their cell phones and laptops during the whole takeoff, despite multiple announcements. I would have kicked them off."
Pros: "The only good thing was we landed early think that was more to do with the wind though!!!"
Cons: "They rebooked us all at the gate and split people up. So boarding was a nightmare without anyone being friendly. The plane was the oldest plane I have seen they had one tv for the plane and the whole section I was sat in didn't have volume that worked and they basically said too bad. The crew didn't respond to any lights that were put on they put their head down and scooted past you. I have been flying to and from USA to UK for 15 years worse flight."
Pros: "I enjoyed the entertainment on flight"
Cons: "Boarding process was very unorganized, no lines people were cutting each other, planes are old and dirty. Food and service was just ok."
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
Flight to Florence delayed. All passengers took a bus to Pisa (1.5 hours away) to fly Pisa to Paris. We missed our connection and flew next day. All information regarding the delay online was incorrect ("system not yet updated") . So calling Air France was useless as they could not assist. Not all flight delays can be avoided but many improvements are needed throughout this process.
Pros: "I loved the different features on the screen and the excellent. Customer service on this flights"
Cons: "The space on the seat."
Cons: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Pros: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Cons: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Pros: "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
Cons: "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"
Pros: "Spacious business class seats, excellent meals"
Cons: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Pros: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Cons: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Pros: "The whole crew is so kind"
Cons: "Delta made my whole first flying experience the best."
Pros: "Crew was very friendly and seat in KQ is super comfortable in Business."
Pros: "The comfort of the flight snd kindness of the crew."
Cons: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Pros: "Crew was very friendly. Food was excellent"
Pros: "Food and drinks very good"
Cons: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Pros: "Everything was great"
Cons: "The flight delayed for 2xhours from Paris to Cincinnati"
Cons: "It was a great flight can’t think of anything"
Cons: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Pros: "Nice staff. Flight on time."
Cons: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Pros: "Crew was very nice and the food was excellent."
Pros: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Cons: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Pros: "Crew was nice movie selection was good."
Cons: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."
Pros: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Cons: "Tiny uncomfortable seats."
Pros: "Onboard crew was friendly. Dinner was good"
Cons: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"
Pros: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."
Pros: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Cons: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Cons: "Security services at Manchester airport...too long and not friendly at all"
Cons: "1/ the transfer crew needed 50 mn to enter my son’s visa number in her computer and she almost let us miss our flight 2/ we were separated (party of 3, my son being 5 YEARS OLD) - how can they allow a boarding and expecting my 5 year old to do a 10 hours flight BY HIMSELF???? 3/ no kids menus, even if I had ordered it before 4/ food in general was very mediocre 5/ crew was unprofessional and they acted bored"
Pros: "Crew was very nice and the plane was clean and comfortable"
Cons: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Pros: "It was ok fligh"
Cons: "Food was not so good"
Pros: "The cabin crew was very good!"
Cons: "The economy premium seats are very uncomfortable"
Pros: "Fine for a 45-50 minute regional flight."
Cons: "Wouldn’t be great for long-haul flights."
Pros: "I didn’t actually liked the entertainment"
Cons: "I just didn’t enjoy the entrainment."
Cons: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Pros: "What’s not to like!"
Pros: "Staff was nice"
Cons: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."
Pros: "Crew was friendly and professional, fresh croissant and hot chocolate on my short flight. As many airlines charge now for any and all food items it was nice to again experience fast and efficient food and beverage service without the tedious hassle of ordering and paying. I’d gladly fly Air France again. First time, but likely not the last."
Cons: "Like all airlines , the seats could use a few more inches of space, even two would be nice."
Pros: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Cons: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Pros: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Cons: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Pros: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Cons: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
Pros: "Crew was great."
Cons: "Food could be a bit better. White bread is unhealthy."
Pros: "No delays, service with a smile"
Cons: "Nothing to report."
Pros: "The flight attendant was very nice to me. TV was very good. space was enough ."
Cons: "We had to pay for wi fi."
Pros: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Cons: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."
Pros: "It was as expected."
Cons: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."
Cons: "Couldn't adjust the seat and the cushion wasn't comfortable neither seat or back. The bottom back was like a board across the bottom and hurts."
Pros: "nice crew; excellent check in experience!"
Cons: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"
Pros: "It was a fine flight"
Cons: "no specific feedback"
Pros: "The getting Paris France with no delay was great! The crews where nice and the check in with quick."
Cons: "If the airline can offer more food selections for customers who fly on economy class that would of been a plus."
Cons: "They need to check the tv screens. On two different IcelandAir planes my screen wasn't working."
Cons: "1) too hot. air conditioning could be better. 2) long waiting in lines during the boarding. the flight was delayed for 30 minutes"
Cons: "iceland air was disappointing. i paid for extra leg room in the front of the plane and as i was boarding i got a new seat assignment: last row. very much not cool at all. i likely will not fly this airline again."
Pros: "Iceland Air has a great option for a stop-off in Iceland. We took advantage of that and spend q days there exploring. Beautiful place, lots of geothermal geysers and the like... the Blue Lagoon was a treat and a great way to end a long travel day. Their planes are aging but decent. Most are 757-200"
Cons: "Like many airlines IA has got the way of ala cartel fare. Luggage, food, drinks are all added cost. I mean EVERYONE has some luggage going overseas! The seats in coach are super tight with no legroom for a 6’1" or larger guy.. not fun by hour 6. Flight attendants we courteous but seem gruff/ unhappy"
Cons: "The entertainment selection is terrible and my screen was not working very well. The flight attendants were less than friendly."
Pros: "Luggage trap for people who has layover."
Cons: "Remove luggage trap by providing proper information at starting point not forcing people to pay money Bu saint bag will not fit into overhead where as same bag fits in flight to Iceland. Stop bagging for money. Earn it right way with respect."
Pros: "Returning from Europe via KEF on Icelandair is convenient and is far less expensive than a direct flight from Berlin, where we spent most of our time on this trip. There is nothing outstanding about the service on Icelandair, but is it acceptable."
Cons: "Boarding Icelandair at the Amsterdam airport is always slow, due to repeated and unexplained delays. It was not as bad this time as it was when we made the same trip a year ago, but it was far from prompt."
Cons: "I had. 2 hr delay so I missed my connecting flight to Newark , need i say more."
Pros: "Crew was very friendly and helpful. Plane was new and very clean. Had a new plane from Iceland to Boston which was very clean."
Cons: "Seats could have been a bit more comfortable but were better in way home since it was a new plane. Space under middle seats is not great but luckily had window seats for flight home. Middle row upper storage is very limited. Almost had to check my bags on flights to Iceland and Germany."
Pros: "Food was decent. Crew was friendly."
Cons: "TINY seats. Strange boxes underneath that block your foot room. There are no air vents on their planes so you will be either too hot or too cold. The in flight entertainment system crashed and did not work at my seat."
Pros: "Still the movies. And the wide body jet"
Pros: "the plane and crew"
Cons: "the chaos at KEV"
Cons: "Computer system malfunctioned, which double booked many seats, delaying departure for over an hour. That caused us to miss our connecting flight and there were no viable options for 2 days. Service and food on flight was not good."
Pros: "Tiny bit more leg room for a budget airline. Water and toilet were free."
Pros: "Easy on and off. On time."
Cons: "Plane was loud. Drink service but any food must be purchased."
Pros: "Friendly crew, captain kept us well informed. Seats are more spacious than usual, which is very welcomed as a tall person. Overall fight experience was above average."
Cons: "Maintenance problem delayed our takeoff, which caused a missed connection in Reykjavik. The airline couldn't reroute me until over 24 hours later. They put me up in a hotel and booked the new tickets at no charge."
Pros: "Low cost yet comfortable."
Cons: "Icelandair does not serve food, flights are very hot, get very little to drink"
Pros: "Nothing - I missed it"
Cons: "Missed my flight by 5 minutes. Same thing almost happened on my way to Zürich with a similar connecting flight on Icelandair. This airline is way too inefficient to be scheduling these tight turnaround times, because clearly they cannot handle it. A bottle of water does not compensate for the nearly 24 additional hours of travel time and irritation."
Cons: "Overhead bins too shallow. Seating cramped."
Cons: "Poor service at every level of customer service where good service should be given. The worst service I experienced was at the ticket counter in IAD and Glasgow."
Pros: "The handling of the missed connection and rebooking on another flight.Great frequent updates from the ground crew RE the delay in departure."
Cons: "Flight crew moderately friendly."
Pros: "Good service and good seats"
Pros: "The availalbity of entertainment on flight was suburb."
Cons: "Boarding was a bit confusing, very long lines along side other flights. But our lay over was less then an hour and they were very quick getting us on the plan."
Pros: "Icelandair was incredible. The crew was so friendly and helpful and the flight was a breeze. They offer many choices of entertainment on the plane's tv along with food and drink. I would fly Icelandair again and definitely recommend the airline to anyone traveling."
Cons: "Nothing about Icelandair, but the Keflavik airport. Boarding the flight while still in Iceland was a little bit of a hassle. The airport is a bit unorganized at the gates and there is no seating around the gates and random lines everywhere"
Cons: "No food except to purchase"
Cons: "No meals on a long flight."
Cons: "Old plane. Broken seats. Boarding by bus and stairs."
Pros: "Like boarding from back to front. Enjoyed my hot tea. Seats are both wide enough and with enough leg room for a rather long legged person. Flight was basically on time."
Cons: "Would have appreciated being able to recline a bit more - but not serious. Would appreciate a little snack with my drink."
Pros: "nice team"
Cons: "No meal included very disappointing. + nothing appealing in menu + noodles I ordered came out cold and half coocked. IA looks cheap scale really"
Pros: "Crew was helpful and responsive."
Cons: "Departure from Geneva. Departure area is very congested (Geneva problem not Icelandic). Check in was fast, but no sign at the counter to indicate that Iceland Air was checking in at the counter. A bit confusing. Arrival in Iceland :Airport is like a cattle pen. Very crowded. The bus to and from aircraft is also uncomfortable and time consuming especially with tight connections. Anyone with disabilities needs to avoid this airport. Seat pitch is a bit tight and window and center seat passengers can have a tough time getting out when seats in front are fully reclined"
Pros: "The individual screens were great entertainment for TV shows and movies. The staff on Icelandair is excellent. They are all very friendly and professional."
Cons: "The airport in Iceland seems a little disorganized. When you have a short time between flights and you have to get through the airport, it is a little difficult and then it seems like you wait a long time at the gate and they pack a lot of people into a shuttle to the airplane with exterior stairs to the plane. I felt bad for people who were elderly or had physical limitations."
Pros: "I took an Icelandair flight a few years ago and this time around I noticed that the entertainment system had been significantly upgraded. The food options were a bit better too. All for purchase online, but, actually, pretty reasonably priced compared to what buying a sandwich, for example, costs at a grocery store in downtown Reykjavík. Also, all the staff were friendly and helpful."
Pros: "Crew was great. Flight was clean. Lots of options for entertainment."
Cons: "Getting off the plane took 25 minutes. Not sure if this was due to the airport or you guys, but it sucks to wait 25 minutes when you get to an airport."
Pros: "It moved me to where I was going"
Cons: "Delays and excessively expensive food"
Pros: "See above. Same comments both legs"
Pros: "Sparkling water"
Cons: "No snacks"
Pros: "Liked the bigger plane, where you could stand up. This was the nicest of the 4 Icelandair planes we traveled on."
Cons: "Seats don't recline enough for sleep, and are curved in an odd, uncomfortable way. The drinks are very very small, pretty inadequate."
Pros: "I loved the informative videos about Iceland! I had planned to watch them all, but my video screen stopped working for awhile. I thought about switching seats, but I ended up sharing headphones with my boyfriend and watching some movies instead."
Pros: "I greatly appreciate that this connecting flight waited for me since my first flight had been delayed. The crew was very friendly and helpful. Same great free movies and TV shows offered on all flights. Also free check in if 2 bags is great (didn't use it this time but I have before)"
Cons: "I again am very disappointed that Icelandair no longer provides complimentary meals for their trans-Atlantic flights. I believe it greatly decreases the overall quality of the flight experience."
Pros: "The price was okay"
Cons: "Pay for all food and drinks on an 8 hour flight The iceland airport was a mess"
Pros: "No frills, no hassle"
Pros: "Planes are new, with seat-back video screens and nice leather seats. Staff is friendly and stylish."
Cons: "No free food, even on overseas flights. Plane boarding is sometimes/often via bus to tarmac, then up on stairs."
Pros: "Friendly and professional staff; efficient boarding"
Cons: "No TVs on the seats, though they gave us iPads to use. Did not like the inability to select our seats in advance."
Pros: "Flight attendent was very helpful with my brother who felt ill while on the flight Entertainment system had a good variety Lots of leg room"
Cons: "No complimentary snacks/food/drinks is a bit ridiculous Seats are awkward and uncomfy"
Pros: "Flight was fine"
Cons: "Check in (i could not do it online) and the 82 chf cost to check a suitcase"
Cons: "Bathroom faucet awful. Seats in premium economy not comfortable."
Pros: "Boarding was poor. Stood on bus for almost 30 minutes followed by long bus ride to plane. No apology. Crew service average at best."
Pros: "All Crew from check in to departing plane was wonderful! Best customer service of all the airlines I’ve flown with."
Cons: "The entertainment wasn’t working initially."
Pros: "The crew was really good"
Cons: "Perhaps seats just a bit more confortable. Overall a very good airline"
Pros: "Entertainment system was decent."
Cons: "Crew was pretty unfriendly abs the food was very poor."
Cons: "T5 needs many more drinking fountains."
Cons: "This flight was cancelled"
Pros: "The seat was comfortable, and the crew was friendly"
Pros: "I liked crew's friendly attitudes."
Pros: "Polite and helpful crew members."
Pros: "Absolutely nothing."
Cons: "Lack of punctuality (90 minutes late, due to “late arrival of inbound aircraft” as per usua). Ever decreasing seat pitch so absolutely abysmal lack of comfort. Dismal snacks and drinks for purchase. Bus service at LHR rather than jetty."
Cons: "I experienced several delays on my journey to Zurich and so my itinerary was changed. When I started my journey to Madison, there were apparently then multiple bookings, which caused confusion, and had to be sorted out. Luckily I had left plenty of time to get through security and customs."
Pros: "Premium Economy seating is very comfortable and the cabin service was excellent."
Cons: "Despite the long layover, they managed to misplace one or bags at Heathrow."
Pros: "Pilot skilled, first landing attempt was too shaky so we pulled up and did it again"
Cons: "Long wait to take off, all food and beverage on the flight were for sale only which feels petty"
Pros: "The crew on this flight were awesome!! They were friendly, warm, and very accommodating throughout the flight. Legroom was decent and overall flight was comfortable."
Cons: "There could have been more options with the food. Because we are vegetarians we were stuck with pasta and pizza-related food for the 11 hour flight. Quality of food was good however."
Pros: "I liked the crew."
Cons: "The food was terrible. Indian curry/ pasta and pizza. It was so cold in the plane that everybody had to wear something on their heads. The AC was blowing on my head for 11 hours. I have headaches, my sinuses heart and the food made me nauseous. It was impossible to sleep because of the low temperature."
Pros: "Empty seats next to us."
Cons: "1 hour delay (not BA's fault) confusion as to gate location"
Pros: "Nothing really"
Cons: "Quality of service, the fact that they charge you for a bottle of water!"
Cons: "Flight LCY-ZRH (19:35-22:10) departed delayed by >1h, we had to wait in boarding staircase standing with 9mth old baby for 45mins. Due to late take-off we were too late to land in ZRH as runway had already closed. Diverted to Stuttgart, where no BA staff was on the ground to deal with and all services had already closed (~00:30). Basically ~50 customers were dumped at a place they didn’t want to be and no info on his BA wanted to deal with it was given. After 1 week still no info on compensation. And this wants to be a major carrier?"
Pros: "Flight was onetime, food on the flight was for purchase but it was vert nice, boarding was onetime and smooth."
Pros: "The service was the best you could ask for"
Cons: "NO WIFI!!!"
Pros: "Crew and pilot were very friendly"
Cons: "No free food, no entertainment"
Cons: "They could not see our flight from London to dallas so they would not let us get on the plane in Zurich."
Pros: "Good, thanks"
Cons: "not many options in food n juice, I asked for cookies ( basic thing ) , was not available even. No option for Bollywood movies in entertainment as lots of Indian fly in this Delhi - London - San Jose"
Pros: "Clean, informative pilot"
Cons: "2 hours delay!"
Cons: "Boarding was a bit chaotic. It was business and the other high status groups, then everyone else. No boarding groups. For charging almost twice as much for a premium economy ticket, it would be great if we could board before economy at least."
Cons: "Was given hard time about guitar carry-on - British Airways kept wanting us to check it, even though we had zero problems bringing it to Zurich on American Airlines."
Cons: "Boarding at Gate E46 was disorganised both in timing ans execution. We were told on checkin that boarding would be early and it was late, closer to the original estimated time and then the order of boarding, parents with kids, then ExecClub and Business, and then others was ignored..."
Pros: "Excellent service and great food. Not too lavish but classy and efficient."
Cons: "No wireless. Seats could be wider."
Cons: "Bad boarding, problem with booking (BA fault), overall worse than budge airline"
Pros: "Friendly attendants."
Pros: "The flight crew including the flight attendants."
Cons: "Although the seats had some leg room more than many airlines, the leg room is tight for a ten hour flight. Again I paid money thinking I was purchasing more leg room. I’m not sure what the charge was for???"
Pros: "Everything. Professional staff."
Pros: "Nothing - absolutely nothing."
Cons: "A 30-year old 767. Broken headrests on seats. Late departure with no rationale offered. Usual (by now) pathetic fare ordered as food and beverages at a cost. Surly aervice. All at a premium price."
Pros: "The staff were pleasant and did a great job serving passengers in a timely manner."
Cons: "- my headphone jack was broken so I had to ask to move 3 times, and then finally walked up to the back of the plane to ask to be seated somewhere else - This particular flight had an unusually high number of babies. I was seated next to a couple with twin babies and of course they cried every so often. Only a few rows away there were another two babies. - food selection was super heavy on sugar or carbs. Entre choices were pasta with tomato sauce or chicken with cheese ravioli. Almost no one chose the pasta. Please introduce healthier options with actual protein for meat eaters and vegetarians."
Pros: "I still think highly of BA but please don't follow American domestic carriers down the rabbit hole of terrible service with regards to food and comfort."
Cons: "A fellow traveler needed to check a bag and BA charged more for the bag than we paid for the flight. They said that because the flight was not full it cost more??? Ridiculous! If flight not full she should have paid less.... Very unhappy with this policy."
Pros: "The food and the on screen entertainment was great"
Cons: "Leg room is an issue for me"
Cons: "Noarding was fast. Food same as a previous flight. Still stuck in the airplane 30 min afyer touch down with no air condition."
Pros: "Plane ldeparted and landed on time. Plane was nicer than expected but not the same quality as Airbus 320"
Cons: "Immigration was severely understaffed for number of people waiting Took an hour to process 50 people. Crew member unhappy by seat swap as had special meal request. Had moved only one seat to the left to help other passenger out."
Cons: "It was very difficult to get our seat assignments.. We had to wait till the last day."
Pros: "The ease of San Jose airport. The nice, new, clean airplane."
Cons: "Food could be better. Also they ran out of most of the choices. We were in business class and for the price you should be able to get your choice. I do see British Airways does offer a pre-flight meal selection and I would use this next time."
Pros: "Nice new airplane (787). On time. Good food. Plenty of fluids served."
Cons: "English airline food. Flight attendant's after shave too strong, started me sneezing every time he walked by."
Pros: "Fantastic service and easy process from start to finish."
Cons: "The diabetic meals lacked variety and there was no choice. I was given a chicken dish with potatoes and mushrooms for the first meal and then given another chicken dish with rice for the second . Unlike other passengers I was not offered a choice. Both meal had a high carbohydrate load as they came with a separate bread bun . The first meal had peaches for dessert but my second meal offering had no substitute for the cake given to other passengers. The snack box contained sweet and salty popcorn,salted crisps and malteasers which are to be avoided by diabetics . Overall my dietary needs were poorly serviced by BA on this flight."
Pros: "Ran on time"
Cons: "Boarding via the tarmac; check-in staff did not assign a seat for ongoing flight legs, desp"