On time departure.
Crew was polite.
Flight was re-routed and missed work.
Mild comfort for seats.
I understand weather was poor but advance notification may have help make arrangements.
Spend more in car rental than actual flight.
agents were not helpful and agent admitted the airline has poor communication. Delayed us from 3 to 9pm with little updates, finally cancelling, when the cancellation could've happened much sooner. All other flights out were booked and people had to find rental cards. I was not able to get my money back- only a voucher on the same airline which i was hoping to never use use silver airway again.
The plane was taken out of service in Tampa which makes me question the safety. We were 2 hours taking from Tampa because of replacement aircraft. Poor reliability. 2 hours late getting to Pensacola. I paid a lot of money to be inconvenienced. This company needs to go out of business!
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