Cons: "WiFi wasn’t working"
Pros: "Some of the crew was decent others seemed annoyed they were doing their job."
Cons: "Some of the crew was decent others seemed annoyed they were doing their job. Two of the employees serving the cabin could use an attitude adjustment. The crew was late in getting food out but for a four hour flight there is no value in flying anymore. Airlines are just trying to rake in as much money as possible. When are they going to be responsible for everyone getting sick like cruise ships are? They should hand out masks and sanitizer because airlines are one of the dirtiest public spaces that there is! Show up late and barely clean the plane between its third or fourth leg of the day."
Pros: "comfortable seat, more room for legs"
Cons: "the altitude reduced too fast when we approach to boston"
Pros: "The crew were great. The seat could always be bit more comfortable."
Cons: "Examine the seats in the cabin it seems to be loose from the mounting to the floor."
Cons: "Not only was our flight delayed two + hours because the crew was delayed (which happens), but then when we landed at midnight, there wasn't a gate open for us. We had to wait another 30 minutes just for a gate. What gives, JetBlue? Did you forget we were coming?"
Pros: "flights on the DCA-BOS route are the 2x2 planes, so no bad seats. Seats are also nice amount of space compared to some airlines."
Cons: "Not really the airline's fault, but there was bad weather on our route so we sat on the plane for 3 hours before we even took off. So for a 1.5 hr flight we were on the plane for 5+ hours."
Cons: "Food and entertainment were Not Applicable."
Pros: "The crew was very nice."
Cons: "I was going home for a funeral, so my thoughts were just in another world and not occupied with the travel."
Cons: "Delayed. Ground crew was rude. Pilot wasn’t good. Landing was rough and ears hurt."
Pros: "The service and the food"
Pros: "crew member good."
Cons: "delay delay delay"
Pros: "Crew was accommodating and friendly-as I would expect."
Cons: "Service above and beyond the expected."
Cons: "No three hour delay on the flight world have been better"
Pros: "The flight crew was very sensitive to the fact that our flight was very delayed and that several passengers would have a right connection to make in DC. That just topped off an already pleasant experience."
Cons: "After sitting 4.5 hours in the Charleston airport - without an asthma attack, I walked down a gangway to the airplane which just wreaked of mildew. Standing in it waiting for everyone to board caused a severe asthma attack after boarding. A real shame. I suspect I’m not the only one affected."
Pros: "A lot"
Cons: "a little comfy seats"
Pros: "Good service and smooth flight!"
Pros: "Plane was clean and on time"
Cons: "Better snacks"
Pros: "Flight on time, smooth birding/disembarkment"
Cons: "I boarded the flight with a carry-on and one personal item. As usual I personally place the carry-on in an overhead bin. After the flight landed and I went to retrieve my carry-on, it was gone! The flight was full, so I checked with the flight attendants if my bag somehow got gate-checked or it was moved. They didn't know and they said maybe it went into the checked bags. So I wait at the baggage claim and out comes my carry on bag without any tags. Strange! My carry on didn't have anything valuable, but a bit of communication or some form of record would have made this odd incident a little less nerve-wracking. 1. Please communicate with the passenger if their bags get transferred to the checked bags 2. Please communicate with the crew which bags get moved from the cabin to the checked luggage 3. Please label the bags if they get moved around--there was no gate-checked tags or any stickers to communicate with the checked luggage folks."
Pros: "On time, smooth, appreciated coffee and snacks. Quick de-plane. Very pleasant personnel."
Cons: "The plane was clean and comfortable..I enjoyed the various selections of available FREE movies to watch during the flight."
Pros: "Arrived early."
Cons: "It was not s dislike, I did not use the entertainment offered so not able to rate it properly-and the snacks -no complaints-they were quite nice as snacks go,just not a big snacker"
Pros: "Crew efficient, polite, & communicative. Array of tv channels allowed me to watch football while our departure was delayed."
Cons: "Mechanical problems delayed our departure."
Pros: "Boarded early, plenty of leg room, delicious in-flight free beverages & snacks, arrived at DCA 27 min early. My wife had a panic attack and the two stewardesses took great care of her and calmed her down. Despite my wife's condition, the stewardesses took great care of the rest of the passengers, too. We've flown JetBlue to Puerto Rico and loved the service. My adult son is a fan of JetBlue."
Pros: "Flight delayed. Other than that everything was good, friendly crew, TV program on board, drinks and snacks, plus a carry-on item allowed, will use JetBlue more in the future ."
Pros: "Cabin crew was warm, friendly, engaging, fun, yet professional and prompt with their service"
Pros: "Loved the live TV and spacious room between seats."
Cons: "I didn’t like the weather delay but that’s not JetBlue’s fault."
Pros: "The boarding crew was amazing, my boyfriend and I had different seats and they were able to arrange for us to sit next to each other. They were polite and very accommodating."
Cons: "The flight was terrible it seemed like this was the first time the pilot drove a plane. Even two pilots that were sitting were speaking about how terrible the flight was. And the flight attendants were acting like they had no home training, no manners/ professionalism and always had an attitude. These flight attendants were making jokes about a belligerent passenger instead of trying to help fix the situation. This was my first time ever taking a JetBlue flight and will sure be my last, especially when I paid 100 dollars more for this flight than what United was offering- I should of took United."
Cons: "The plane was miserably cold, with tempuratures dipping well into the 50s on the aircraft. I was shivering and sneezing the entire time, guests in the row in front of my had their leather jackets over their faces. Air was pummeling me in the window seat. It was the most miserable 2 hours on a plane I have ever experienced, and I have been on thousands. I would highly reconsider the tempuratures on the plane seeing as that this could severely sicken children and elderly. I have never experienced this before."
Pros: "The app on my phone allowed me to do nearly everything but place my luggage in the back"
Pros: "Usual great Jet Blue experience."
Cons: "Crew took too long before they told us reason for delay of flight from DCA to CHS"
Pros: "Everyone was great, and the communication through the weather delay was excellent."
Cons: "The entertainment: headphone jack was tricky to connect and (due to the weather) the stations didn't work."
Pros: "Left on time, arrived early. No disruptions. Nothing else to say' all good."
Pros: "Seat was fine"
Cons: "Plane was blowing excessive amounts of cold air on my seat, and airflow could not be adjusted. I explained this would trigger a sinus infection, a common issue for those prone to sinus infections, not to mention it was simply uncomfortable. I asked for this to be addressed. It was not, despite I was told turning down the air might be possible. No follow up was provided. Sure enough, I now have s sinus infection."
Pros: "Slight delay getting out of Boston, but we had received an email that there are runway repairs. Flight was smooth with pleasant service."
Pros: "Extra foot rm. Clean"
Cons: "almost an hour late"
Pros: "Plane on time - snacks were fine"
Cons: "Entertainment system didn't work"
Pros: "The service and timeliness was excellent"
Cons: "The machines to print the luggage tags were not working so we had to stand in a long line - after I had checked in and paid the fees the night before to avoid that."
Pros: "I got home"
Cons: "Delayed due to yesterday’s storm by 2 hours. I wish the airlines could let people know a bit earlier so we don’t just sit in the airport."
Pros: "Seats were comfy, staff was nice and efficient, flight was smooth, and boarding was super easy"
Cons: "Flight was delayed almost an hour which sucked since I got there an hour and a half before boarding and had nothing to do"
Pros: "Left on time and arrived early both ways."
Pros: "The departure and arrival times were met. The crew was professional and corteous."
Cons: "There is no WiFi, directTV on the flight. There is “no satellite coverage “ during the flight. Even though it’s sate and it comes from space, there’s no coverage. Come on, there has to be a copyright issue or something."
Pros: "Boarding was simple, the seats were spacious, the flight was easy, the landing was smooth. I love flying with delta!"
Cons: "I have nothing negative to say with my flight today."
Pros: "I was traveling from Charelston to DC the weekend before Irma hit with a return flight Sunday. The counter agent was great at finding a return flight change no problem. No fee. Off I went, and off Irma went, I had to change my return travel plans and unfortunatelyJetblue didn't have s direct flight to my new destination, the counter agent in DC went thru possible options and worked with main ticketing to refund my flight for future use, noting it saved me money to rebook online at a cheaper fare, what airline does that theses days. Very pleased and grateful Jetblue made my travel during a tense weather weekend the least of my worries, they were Rock Stars!"
Pros: "Our experience leaving tampa to San juan was absolutely perfect! We were starting our honeymoon and as a courtsey, the attendant who checked us in, was absolutely so sweet. She even upgarded us to even more space seats at no extra charge."
Cons: "The flight back to tampa from san juan was a complete nightmare! We arrived at the gate 15 minutes before and was extremely upset to find out that the gates were closed. The pilot and the attendants saw that we were banging on the door and yet they just stared at us. The plane wasnt detached from the terminal which is why I didnt understand why they couldnt let me in unless they sold my seat. An attendant finally came out by the name of Chanel (the AD Lead). All she did is rebook me for 2 days later and told me that that flight might get cancelled due to the hurricane. She wasn't even trying at all to help me. She had a rude attitude and told me that she will be back to help me. Yeah right! She came back 3 hours later! I could not stand to even look at this unprofessional employee. I paid extra to fly jetblue as I have been told they have great customer service. Pshhhh.... I myself had to call jetblue and spoke to melinda (customer service supervisor) she was trying everything in her power and it really showed. An attendant came and started checking the next flight out of puerto rico to ft. Lauderdale. Melinda put me on stand by for the flight and ecen spoke directly to the Natalie who was checking guests on the flight. Two seats came available for me and my husband to get back to florida. We then rented a car and drove 4 hours back to tampa. I was just completely disgusted on how Chanel handled the whole situation. I told her that I had medical treatments the next morning in tanpa that I could not miss but yet she did not at all seem to care. As a lead I thought she would at least put me on stand by to go to ft. Lauderdale. That wasnt even an option for Chanel. She was completely worthless and had a stupid look on her face when she saw me get on the plane to fy. Lauderdale. Something she could have helped me with instead of saying she would be right back and left me for 3 hours later with no help. Jetblue, I say this in the kindest of ways, please fire chanel. People like that will only cost you guys more in the future as you will loose so much clientel due to the unprofessional conduct and customer service she gave. Hire more Natalie's and Melindas who help you regardless of the situation and not Chanel who didnt care and was a bother to her to put in the same type of customer service that Melinda and Natalie gave me."
Cons: "Due to hurricane Irma, people are flooding out of Florida like rats on a sinking ship. So, the security checkpoint is an absolute mess. Meanwhile, the trains at MCO are malfunctioning badly as they chaotically try to replace them. The boarding agent acknowledged these issues as she explained to me and 5 other people that we couldn't get on the plane that wasn't scheduled to leave for 12 more minutes. Finally, thank God, a supervisor arrived and called the captain of the plane who subsequently let us board. Completely unnecessary situation. Very disappointed."
Anyone that purchased a Delta 1st Class seat should have access to the Delta Sky Club. My wife and I purchased 1st Class tickets for a Delta flight from SeaTac to Washington Dulles but were denied entrance to the SeaTac Delta Sky Club because we did have an American Express card.
Pros: "Poor service overall. Seats were just like in the economy area, not much different."
Cons: "Better service"
Cons: "We PAID $30/each to check 2 bags, both ways, so $120 total. Then at the gate, BOTH WAYS, Delta Gate Reps allowed people to check bags for FREE, & pick up at bag claim, just like WE PAID TO DO. NO MORE DELTA FOR US!"
Cons: "Delta Comfort isn’t so comfortable. Seats are too skinny."
Pros: "The entire flight was excellent, on time, great friendly crew, edible food, movies and options were great, perfect in every way. It was a little chaotic at flight loading on extra security, but I assume it could have something to do with it being on 9/11 and it was ultimately bound for NYC."
Cons: "I honestly cannot think of anything."
Pros: "The crew was professional and courteous, one of the best crews we had experienced onboard Delta."
Cons: "Cleaner bathroom"
Pros: "The crew was dealing with NOVA/DC residents"
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pros: "new airbus plane. great luggage bins"
Pros: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Cons: "The crew was terrible & rude."
Cons: "Everything. Flight got delayed, luggage was sent before i boarded the plane. Terrible service of Delta. Never again using Delta or going to Atlanta. Wasted two days already from my vacation..."
Cons: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Pros: "Another safe flight. Crew was very attentive."
Cons: "Everything else"
Pros: "Took my carry on & checked thru Edinburgh. Now I have no meds, clothes or glasses. Very wrong. Others out on larger carry Ins."
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Pros: "Nice ride, entertainment available and arriving a little early was a plus."
Cons: "Plane delayed 4 times for a total of 4 hours"
Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"
Pros: "Crew was friendly enough, but not overly."
Cons: "Entertainment system was (again) not fully functional. No success to "noon-movies", such as games. Plane was untidy almost from the beginning. Check-in staff was functional, but not particularly friendly."
Pros: "The KLM ground staff were extremely helpful and reassuring when there was confusion with my ticket."
Cons: "I booked KLM flights (Cork - Tampa return) but the planes were in fact Aer Lingus and Delta. So I have no idea what KLM is like. When I checked in at Cork the ground staff could only give me a boarding card for the first flight. For the second one she said I would have to go to the Delta counter in Amsterdam. It was difficult to find a counter there or staff as check-in was all by computer. The computer kept saying 'error' when I put in my code. I eventually was directed to a KLM desk (nicely hidden). I was told that my seat no longer existed. At this point the flight was ready to board. Thankfully the KLM ground staff were extremely helpful and reassuring and upgraded my ticket to economy comfort. On the way back, I could only get a boarding card for my first flight. The second two I had to collect at the boarding gate of the second flight."
Pros: "Flight crew was excellent"
Cons: "Didn't serve snacks with peanuts because someone one board had a peanut allergy"
Pros: "Easy boarding, helpful crew, on time, informative pilot"
Cons: "Fewer and fewer choices for beverage and snack"
Pros: "The service and snack selection is better than the other large US carriers. Delta studio is a decent replacement for the lack of PTVs on these planes."
Cons: "Delta offers a decent product on most of their fleet but the 717 or MD-88/90 can be extremely loud at the back of the plane. You better bring ear plugs or noise cancelling headphones and learn to read the flight attendants lips."
Pros: "I told the crew I had a short connection time at a far terminal and I was worried because my seat was in the rear of the aircraft and they were able to move me up closer to the front to ensure I got off the aircraft quickly to make my next flight. That was amazing."
Pros: "Great trips notifications"
Cons: "Barking dogs. 4 around us! Middle seat."
Pros: "The crew was friendly, relaxed, made everything seem like a breeze"
Pros: "Newer plane with entertainment"
Cons: "was a great flight"
Pros: "Entertainment in top notch... stewards were very pleasants"
Cons: "No complaints"
Pros: "Not crowded. Short flight."
Pros: "Movie helped to pass the time this was the longest flight ever I was glad when it was over"
Cons: "I have nothing to complain about"
Pros: "The crew was very friendly and had great humor."
Pros: "Very clean plane and comfortable. Great friendly crew and very good service."
Cons: "Wifi service was slow but acceptable. Not a big issue."
Pros: "Staff was frIendly."
Cons: "One of my bags went to Santa Fe"
Pros: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Cons: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Pros: "flight attendants were great."
Cons: "not enough leg room and space. The business class should be at the minimum for economy."
Pros: "The updated food is a nice change to Delta and a positive one."
Cons: "The attitude of the flight attendants was rude and not a way to act in a customer service industry."
Pros: "The crew was polite and friendly"
Cons: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Pros: "Friendly crew, navigation around storm, comfortable flight"
Pros: "Overall flight experience was excellent - no delays!"
Cons: "As always, Delta has very little room to store anything in pullback seat back of seat in front of passenger seat."
Pros: "Free drinks in Comfort+"
Cons: "No entertainment for the whole 5 hr flight. Very bad"
Pros: "Great flight from tampa, everything was perfect"
Pros: "Comfort with entertainment."
Cons: "No food options at all."
Cons: "Everything was good"
Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"
Cons: "30 min to de-ice an E170? Why?"
Pros: "Awesome Customer Service"
Pros: "We flew economy, so it was what it was. Not really comfortable."
Cons: "No free inflight entertainment. Did serve a beverage and a small snack. Crew and staff were friendly."
Cons: "Taxi time on both ends were ridiculously long."
Pros: "Flight was short."
Cons: "Everything else"
Cons: "Not being delayed for 6 hours would’ve been better."
Cons: "Weather delay 5 hours"
Cons: "AA provided me NO assistance when my flight was cancelled and I had to make arrangements on my own, which caused me to incur in extra expending."
Pros: "Absolutely nothing. The flight was delayed to the point to where I had to stay overnight in Tampa because I would have missed my flight, connecting flight in Philly."
Cons: "Made it so I would have gotten out of here on time to make my connecting flight, and not have to spend another day in Tampa"
Pros: "Seats were not too cramped."
Cons: "Wifi that actually worked."
Pros: "Free movies on the included display and electric outlets are top notch."
Cons: "I wish they would offer food service more in the middle as we just ate before boarding."
Pros: "All the crew were pleasant"
Cons: "There was a delay but we weren’t well informed"
Cons: "Better seat cushions! There is not much padding & the seats get really hard."
Cons: "The plane was so hot temperature wise. I was literally sweating in a T-shirt"
Cons: "They lost my bag in my layover at DCA. Even with a first class orange tag and 1:10 layover, they didn’t transfer the bag between planes on a Thursday evening. The planes were probably 300 feet away. Clearly their entire luggage tracking systems at DCA are broken. Even with 1:00 connections at O'Hare, DFW, PHL, my luggage has not gotten delayed."
Pros: "Their CRJ was very comfortable. More comfortable and modern than what I’ve seen on a lot of Skywest/delta connection flights. Crew was great"
Pros: "The flight was delayed"
Cons: "I'm a tall person and there wasn't an option to get a seat with any extra leg room. Additionally, the gate staff were not helpful or informative about the flight and rushed when it was time to board."
Pros: "The free entertainment."
Cons: "Everything was great."
Pros: "The flight to Washington was fine. It was the flight back that I have issues with."
Cons: "My issue with flying back American is that...I didn't. They boarded us on the plane, moved down the tarmac, and then checked to see that we had a brake problem. They took our plane out of service (which I get, I would want brakes before takeoff), but then they never updated us on our status, until I physically went to the counter to ask an hour later. This is when they informed me that the flight was cancelled and we were rebooked on the 9pm flight (Mind you, this is 12:30p and I have a 2 year old with me). Luckily, I was able to book JetBlue and get home earlier (8:00pm)"
Cons: "Very inefficient that all bags had to be checked on the jet way and then picked up on the jet way. The picking up on the jet way turned into a cluster F."
Cons: "I called your customer service department which I believe is in India or Pakistan three times to ask them to help with an alternative flight and each time I got different information, when I asked to speak to a supervisor I was told by the punk on the end of the phone that that wouldn't be possible. I asked for his name and employee number and he told me his name was Michael, difficult to believe when he sounded Indian"
Pros: "Nice modern plane. Even though the flight was delayed, we ended up boarding earlier than expected and arrived pretty close to our original expected arrival time."
Cons: "The crew was nice and everything, but they weren't very good at making announcements on the loudspeaker. You could tell they didn't really know what they were saying or haven't practiced. One lady was trying to make a sales pitch for a new master card and you could tell she was reading and there were long pauses. My sense is that when using the loudspeaker to talk to the entire flight, one should be practiced and know what they're saying and communicate quickly and efficiently. Don't mean to be critical, but it's something that I noticed that could be improved."
Pros: "Boarded and took off on time; great crew"
Cons: "Waiting 30 minutes to get off the plane because they couldn't use the gate assigned to them."
Pros: "Shabby Cramped"
Cons: "Cramped Uncomfortable"
Cons: "Flight was delayed for hours- weather related, but at other destinations- so this flight had to wait to be rescheduled. Also they weren't able to give any idea when the flight would be boarding- they just kept sending text alerts that it was delayed another half hour and no updates were listed on the screens. When the flight finally left, after I had been waiting for over 5 hours, we were told that they would be flying low, so there would be no beverage service. It would be nice in these situations to simply have bottled water to pass out quickly, or make the announcement prior to boarding so people would be able to bring their own beverages."
Cons: "Too cold on the plane"
Cons: "The flight was cancelled. I didn't receive a refund or free hotel accommodations. I've been on flights in Africa where free hotel accommodations were standard for a layover over 3 hours. A little embarrassing that an airline in America can't afford a hotel for people stranded in a city overnight."
Pros: "Tiny airplane but single flght crew managed my and from what I could see fellow passengers needs commendably. Whilst I didn't like needing to hand in my carry on (without much warning so I didn't have time to pull out a magazine to read) on the plus side it was stored well as my suit carrier came out unscathed and you get your bags curb side as soon as the plane lands so you don't have to wait for the rest of the bags to unload."
Cons: "Because the airplane is so small there is not much room to move in the aisle (thankfully most people just sat down for the short flight), also you have to hand in your carry on baggage so that it is stored with the main bags."
Pros: "Crew was good."
Cons: "Boarding is terrible at DCA for commuter flights. You get on a bus packed in like sardines and the stand there for 15 minutes."
Cons: "Horrible experience in the ground system, they charged me $240 for my bags and the staff are really confused."
Pros: "Bought a ticket from Alaska Air, but got farmed out to American, If I wanted to fly in American, I would have bought a ticket from them. This also made checking in a lot more confusing..."
Pros: "Great crew!"
Cons: "Pilot did a great job getting here, but gate was blocked by a fuel truck and sat on the tarmac for an extra 20 minutes! Pilot has now asked for a tug to pull us in."
Pros: "I was not able to seat with my son, I was not very happy about it."
Pros: "Excellent aircraft. EJR190. Not big but very comfortable aircraft. AA has decided to give actual leg room. Nice experience even in the back of the aircraft."
Cons: "AA needs to work on boarding logistics at LaGuardia. It's confusing to have to shuttle across the tarmac to another terminal. If the flight times had been closer I would not have arrived in time to board."
Pros: "Boarding process was quick and staff was decent."
Cons: "Tiny seats, everyone was uncomfortable because of this. No in flight entertainment."
Cons: "They could've fed us or least gave us more drinks when we were rerouted and stick in the Norfolk airport for hours."
Cons: "My flight was overbooked. I almost didn't make it home."
Pros: "Because our plane sat on the tar mat in both White Plains and D.C. for over 40 minutes after an hour delay, we missed our connection to Knoxville. AA refused to offer any assistance with a hotel or rental car and literally ran through their script versus showing any empathy. Terrible experience and will never fly AA again."
Cons: "Because our plane sat on the tar mat in both White Plains and D.C. for over 40 minutes after an hour delay, we missed our connection to Knoxville. AA refused to offer any assistance with a hotel or rental car and literally ran through their script versus showing any empathy. Terrible experience and will never fly AA again"
Pros: "The crew was good."
Cons: "Washington airport grounded our flight for no apparent reason while we were on the runway in Indy about to take off, then didn't tell us when we could expect the delay to end."
Cons: "Worse customer service ever inside and outside the plane. Try he daughter was traveling with a 3 year old and they didn't want to change their seats together are u kidding me my daughter had to be asking in the plane but they did it for other people."
Pros: "Landed safely."
Cons: "100 degree plans before taking off for mechanical reasons. Upon arrival it looked like a refugee camp in baggage claim area. A bunch of bags unclaimed scattered about. The screen said carousel 12 and confirmed it with local reps and then after waiting for a while some passenger says "if you're coming from Charlotte the bags are at 11, that's where I found mine". The miracle of flight is a miracle. I rarely complain but more often than not when flying domestically I realize how stretched the airlines are."
Pros: "The crew went out of their way to see that I was seated easily before the crowd came on board."
Cons: "The cookies are ok but not very refreshing. I prefer Pepsi to Coke. Being in a wheel chair, I didn't have the option to stop at a food place to get something to eat before boarding. It was so extremely cold in the cabin."
Pros: "They were efficient and courteous in distribution of beverages and collecting garbage"
Cons: "They let out 5 rows at a time which was good, then sort of have up after the first 10. But good concept in keeping things orderly"
Cons: "It was a mess from start to finish. Ridiculous lines. Ridiculous covid rules. They have us all shoulder to shoulder in tiny waiting areas then suddenly we get on line to board and have to stand six feet apart and then on the plane we are squashed all together anyway. It’s all so stupid. Not having the ability to get a boarding pass from the online app or printed made me have to wait in a line 300 people long to access the kiosk and then half of them were down. Then another line maybe 500 people long just to be allowed up the escalator to where there is another line to go through exuding checks. Nuts!!! My flight was an hour and I spent three hours online getting to it!!!"
Pros: "Hetti g home"
Cons: "Checking in terrible over two to get checked in and boarding. Cabin service very very slow and to top it all our luggage did now show at destination"
Cons: "Missed All connecting flights because plane was delayed 5 hours at place of origin thanks to United Airlines. Needed an "O ring" for maintenance. A very simple part yet had to locate one in another city. Very poor. Wasted 1 day. Went back home. Rebooked for tomorrow. $20 meal voucher. Pathetic."
Pros: "On time"
Cons: "Impossible to get entertainment to work"
Pros: "Very helpful, took time to assist me with using computer to print boarding passes. Security check was quick."
Cons: "No entertainment"
Pros: "Very comfortable flight"
Cons: "Seat was broken and light didn’t work. Terrible response when I pointed it out."
Pros: "The flight went very smoothly from start to finish"
Cons: "No entertainment options"
Pros: "Staff was friendly"
Cons: "United has a system glitch and we were delayed. I got in around 1 am instead of 11 pm. I decide to order a glass of wine and since they don’t give receipts. I found out i was charged for 2 glasses instead of one. To top it off the co-worker i was traveling with didn’t get charged due to the inconvenience and delay. i travel a lot with United (higher status than him) and would have liked that offer (and not get charged one i didn’t order) being a mileage plus and credit card holder. I did go on line and ask for a credit and they did make it right and give me a credit."
Pros: "Easy check in. Good flight. Good food."
Cons: "Plane was a little tight but overall it was good"
Cons: "Had anightmare will complain to united diect"
Pros: "The pilot and co-pilot, who was right out of the Air Force, were absolutely amazing! We were going through 45 mph winds and a lot of rain and they handled it like pros — such a great landing."
Cons: "The only thing that I didn't like if I was sure I had the seats together but neither flight had us together."
Pros: "They staff was friendly and they boarded efficiently."
Cons: "The worst part of the flight was the fact that they have redesigned their planes. They have put the seats even closer together and their new seats are horribly uncomfortable. The seats are made out of a hard molded plastic. There is no give and they don’t form to you back at all. Their comfort level I would rank at a zero! I had thought they may not be bad for a domestic flight as mine was international, however, I also had them for a domestic and they were equally uncomfortable. I will be checking off of United on my next flight as I can not sit in a seat this uncomfortable ever again! Try again United!!! #UnitedSeatsUncomfortable, #HorridSeats,"
Pros: "Had the first class seating so the drinks were good and helped the flight by quicker. The crew were very friendly. Quick bording left a few minutes early which is always a plus. Smooth flight very little turbulence."
Cons: "The Wi-Fi was not working on the flight so my plan to use my phone for music or watching a movie fell through rather quickly."
Pros: "Crew was pleasant served a snack and drink, flight was good got us there on time pleasantly surprised thanks United ."
Cons: "Slow boarding process should use front and rear boarding but then again all airlines do it and flight boarded 30 minutes behind schedule"
Pros: "I was separated from my 4 year old and 7 year old children as well as our husband. We bought our tickets together but we're out on 4 different rows. I asked flight attendant for help and she was rude. She talked to my husband who was further in the back and came back and told everyone it was ok for my kids to not be with their parents because my husband said it was ok. It was not ok, it was awful. After I started crying someone finally traded spots. But I didn't like that my husband's wishes over Road mine, it was misogynistic and she was a woman, a very condescending women."
Cons: "That our family was separated. That the female flight attendant talked down to me in a misogynistic way"
Pros: "Landing in Dulles"
Cons: "Poor boarding - had to walk steps with luggage, board a bus and wait for 10 mins in hot weather, then had to walk steps to plane with luggage. Plane - no place for cabin baggage and people had stuffed inefficiently their bags; crew did not seem to care Crew - did not care, pointing fingers at people like they do not know English, no sense of pride or commitment in their job; they might as well thrown food at us Food - bad, lucky we were hungry Entertainment screen - not working well Flight was smooth I do not know why Lufthansa partners with United Airlines."
Pros: "Pilot was very communicative and shared when we were approaching turbulence when he was navigating around Hurricane Harvey"
Pros: "They gave me $400 credit, then swapped me onto a separate airline that actually had a direct flight that got me to my destination faster than my original layover flight... so I can't even be mad about it. Actually made my day."
Cons: "I actually have no idea what their flight would have been like... because I flew American Airlines."
Pros: "The crew were excellent and receptive to needs on the flight."
Cons: "Baggage Claim was a nightmare. I did not receive a baggage ticket when I checked my bag in London. Part of that is my fault. I should have made sure I had one. It took an extra long time to get my bag. Everyone else had left the area from my flight and I approached the counter. The attendant at the counter was rude. She said she couldn't help me unless I had the baggage claim ticket. Which I get that, but it all comes down to how she said it to me. She went over to the carousel and said that my flights bags were still going around and at that time I saw my bag. I said there it is to her and she responds, well you can go get it yourself then. Just completely rude. It all came down to how she responded to me. I was freaking out at the prospect of my bag being lost and she responded as clipped and uncompassionately as possible."
Pros: "The cabin crew themselves were great. The pilots offered my child to go see the cabin and everyone on the actual plane was great."
Cons: "The United employees at check in kiosk were very unorganized and unhelpful. I was traveling internationally with a small child and had two pieces of luggage to check in. Normally you just go to the counter once and they do everything including taking your luggage once they weigh it. Instead, I had to go to the self check in kiosk, then back to the counter to weigh my luggage, take off the one luggage from the scale, weigh the second one, then go back to the self check in kiosk, then was told to take off the second luggage as well, then finally went to a second counter where the lady handwritten my luggage tags and then was told to take both pieces of luggage and put them somewhere else altogether with specific directions on where to put them. This is something normally handled by the actual employees. Also, the check in dude yelled at my kid for putting in his name into the check in kiosk while we were waiting on the check in dude to do all those unorganized activities. He claimed it would break the software if my kid were to enter his name. I have told him that no, the software will not break if my child enters in his name."
Pros: "I general I like United a lot. They're my preferred airline for travel"
Cons: "S6 through s8 won't work on their Wi-Fi entertainment system"
Pros: "The separate lines for group numbers."
Cons: "Kiosks service was confusing. I paid for my baggage and received my boarding pass. However, I was supposed to stay at my kiosk until an agent came. There were 10 kiosks with only 2 agents helping people and no screen notification or sign asking customers to wait. In addition, TSA pre-check is not available at this airport."
Pros: "The people were very nice! The entertainment although not easy to access was free. snacks were meh but ok. They did what they could to make us comfortable after flight was delayed 2.5 hours."
Cons: "The flight was delayed for 2.5 hours was out of the control of the crew. They did what they could. But the plane was cramped. Not enough space. Everyone was cramped. We missed our connecting flight they put us up in a hotel and booked alternate flights. We had to stand out in the cold waiting for a shuttle to take us to the hotel. The hotel staff said more than once they were not prepared for all of us and getting us from airport to hotel and in rooms was almost another 2 hours. That gave us 3.5 hours to sleep before we started in the next journey. Of 4 hours from take off to landing in our home city. I had to pay for my baggage to go onto another airline."
Pros: "Quick flight, good service"
Cons: "Delay on return flight."
Pros: "Friendly crew, absolutely no delays, plane took off within minutes after boarding, flight arrived 13 minutes ahead of schedule, smooth trip."
Cons: "Pretzels as an only option."
Pros: "The crew kept boarding group 5 updated on boarding when there was a lot of people on the jet bridge."
Pros: "direct tv and pretty quick flight"
Cons: "long time to board"
Pros: "Staff great. New plane. Check in a breeze."
Cons: "Airline food. Gross breakfast waffle. Very tight sitting arrangements."
Pros: "Seat is comfortable, and it is nice to be able to recline without having to worry about the person behind you. You still have room to spread out without interfering with the person in the seat next to you."
Cons: "No food because the flight is only 1 1/2 hours long. There should be a larger variety of snacks. Maybe there are and they just weren't presented. First Class lavatory is apparently for anyone now."
Pros: "Found what was expected from the flight. Hats up to the take off that happened on time in a busy airport."
Cons: "Aircraft is tiny and seats are narrow."
Pros: "They held the plane due to delays in customs"
Pros: "We arrived very early to our flight. Our flight was cancelled but United switched us to a flight leaving shortly with Delta. They were great."
Cons: "Everything was fine."
Pros: "Aircraft with old decoration. Could not see a single smile from the crew."
Pros: "Comfortable and enjoyable flight, efficient crew without delays."
Cons: "Poor food - even going for the safe pasta option. Very disappointing & not enjoyable."
Pros: "On the way back had the whole row."
Cons: "The ghetto flight attendant was rude....correcting someone else's child for not saying please but she did it loud and not very professionally. The flight was over booked so on the way there is was thinking I might not get on the flight and was stressful."
Pros: "Flight left on time"
Cons: "Late flight hour and 39 mins"
Pros: "Once I was on the flight it was fine except for the food which was decent"
Cons: "On my outbound flight from IAD to BRU my flight was delayed 3.5 hours because the "plane was late to arrive". Seems like this happens a lot on United flights. The staff at the gate of Dulles airport were extremely rude and difficult to deal with, which made it frustrating to try and figure out my connection situation. I missed my connection from Brussels to Paris and had to buy a train ticket for which I was not reimbursed by United. Then, on the way back from Paris, my flight was delayed 2.5 hours for the same reason. At least this time I had a direct flight. This entire experience makes me think twice about flying United again. I live in DC and it would be just as (in)convenient for me to go to BWI instead of Dulles for international flights, where there seems to be more options outside of flying United."
Cons: "As a military spouse I was not allowed to check a bag free so I paid the fee. When I boarded I noticed many passengers bringing bags on that we're as big as the one I just paid for. They either checked for free or brought it on and managed to shove it in sideways taking up space that others needed. Some people brought three bags on!!! As a military spouse I feel cheated to have had to pay when others checked in for free at the gate. Not cool United, either let the spouse check in for free or make everyone abide by the so-called rules of one carry on that actually fits into that metal baggage guide. I would like a refund of 50.00 for the baggage fees I paid for this trip."
Pros: "Clean airplane. Great crew. Happy with the trip from takeoff to landing. Our landing was very rough due to strong winds on runway. At one point, plane was a little sideways. But with the great crew in control of the plane...Safe landing. Scary...but lived to tell."
Cons: "That you don't at least get one show that is free on flight. A cooking show is what was the choice, but no control over the volume. And I can't read lips. So that really sucked."
Pros: "nice crew feeling safe had my luggage very fast (in the airport)"
Cons: "airport was VERY packed! I arrived to the gate 10 minutes before my flight. I asked for window seat (I was not able to make my seat online because of my passport) and they wanted me to pay 10 minutes before the flight for a window seat!! fortunately the plane crew let me sit on window seat since there were lots of empty window seats. The food was not good. The crew was trying so hard to give as less as possible. They were asking "do you want...?" before giving anything. You either need to be awake the whole flight or there is a good chance to miss meal!"
Pros: "Airbus is the best commercial way to travel"
Cons: "Apparently, if you pay extra for carry on luggage and you have seats in rows two and three, you can’t use the overhead compartment, which then somewhat defeats the extra legroom you paid for when your carry on has to go under the seat ahead of you. And the flight attendant was rather rude in her insistence about where my luggage “couldn’t” go."
Pros: "Great customer service. Bag drop is super easy and fast."
Cons: "No WiFi."
Cons: "Offering WiFi would make the cramped and uncomfortable seats a little less unbearable."
Pros: "Got the last seat with no windows plus had no carry on bag but they didn't pay me back the reimbursement which I had already paid for mistakenly"
Cons: "Customer service"
Pros: "Crew was friendly and helpful."
Cons: "Seats were hard, there were no entertainment options, and there were no complimentary refreshments."
Pros: "the bag check people were very friensly"
Cons: "I got to the airport 2 hours before my flight, then waited in line to check my bag for about an hour and 15 minutes. The people at the front said that they were slow because they were short-staffed, and not to worry because the delay was their fault and the plane wouldn’t leave without me. I went straight to the gate, and when I arrived, the gate door was closed. They told me I was too late. They did not have any other flights going out that day—the next one was the following day and was a 30-hour trip, and they said I’d have to pay $100 in processing to switch the flight.They refused to help me book theough another airline. I had to get to my destination that day, so I wound up paying $600 to buy a ticket on another airline. It was the worst traveling experience I’ve ever had."
Cons: "One hour delay due to broken armrest. Seats were uncomfortable. Last week we had a 4 hour delay and had to stay in an airport hotel as the car rental was closed when we landed at 2 am. There were no updates from the airline."
Cons: "No email sent when there was a delay in flight schedule"
Pros: "As part of a sales pitch of their credit card, crew announced that we were flying in a new plane. The same plane which had computer issues rendering us over to hours late. Crew blissfully shared sandwiches while allowing us to deplane but asking us not to do so. It took over an hour of waiting to ask anyone if they wanted a half filled cup of water. I understand this is a budget airline, but could they spare one of their ridiculously overpriced $3 cans of soda for the major inconvenience? Or not have the crew eating food in front of paying customers? The new plane has rigid seats with miniscule padding, which after sitting in for over five hours is incredibly uncomfortable. The fold down snack trays are the size of a standard paperback novel. Summarized, you get what you pay for (if you don't want a carry on, checked bag, soda, or tiny snack.)"
Cons: "Please see above."
Pros: "Friendly service"
Cons: "Non reclining seats"
Pros: "Airline cannot find my bag, and I have filed baggage lost, I cannot get anyone to respond to me. I have called, and called and called....nothing. How do I get my items returned to me?"
Cons: "I would like to get my belongings returned to me. Can you help me? Mitzi Hinds 8137652619"
Pros: "the flight was fine both ways"
Cons: "on the way to tampa i put my bag under the seat, on my return to milw the airiine ticket lady was rude to me, talked nasty and charged me 45.00 to take my bag on under the seat. after i could on the first flight, it was the same bag and same stuff inside, all she could say is no to every thing i said, im not happy"
Cons: "The toilet was broken. Hour delay"
Pros: "They were kind, polite, and very accommodating for me. I have an injury that borders on a disability, and the crew went above and beyond to make sure that I got to my destination on time."
Cons: "The flight was delayed due to weather, which is fine, the delay was 45 minutes, not a big deal....Here's the but...when it came to boarding time, they announced that it was not going to be boarding by zones and that everyone should just get on the plane. On top of what appeared to be a mass exodus, or perhaps something you'd see in a third world country, those people who paid more $$ to have carry on bags, in zone 1 and be able to board first were most certainly not feeling the value. The gate experience was not well organized or orchestrated. After getting off the plane, our daughter realized once in baggage claim that she left her backpack on the plane. Not being experienced in this area, we asked for help. A police officer told my wife to go to Frontier office, where there was no one in the office, someone else said have them paged. There was no white courtesy phone in the area that was operating, so she went to Southwest and asked if they could page someone to come to the Frontier office and they said no, walked to next terminal to find a working courtesy phone, paged someone to Frontier and within 5 minutes ,10 people showed up. Asked if someone could help. They radioed to the gate that a passenger left their bag. What the rep should have said was that they called the gate, hopefully someone locates and if they do, they will bring it here and we will check on it in a few minutes. The person didn't say a word, 5 minutes later my wife asked what happens now. After a nice sigh and eye roll, the Frontier rep says if they found, they bring it. My wife asked would it be possible to see if they found it instead of just waiting around here for bodies to appear. The bag was eventually found and returned but the experience was just now a good one to say the least."
Pros: "Great fight attendants"
Cons: "With priceline I receive email notifications of coming flights...my phone email goes back only so far so I was unable to dig it out of history ave that was mildly inconvenient not exactly knowing or remembering departure time, flight number, etc"
Pros: "On time flight."
Cons: "Very clean."
Pros: "Not much"
Cons: "Seat didn't recline. Flight attendant was very rude telling me to move my bag from the overhead bin. Totally unnessary!"
Pros: "How easy it was to process our boarding passes. The flight crew members were awesome."
Cons: "We didn't know military did not have to pay for their luggage. We paid prior to arrival"
Pros: "I paid extra for preferred seating, arrived at airport 90 min before my departing domestic flight and they told me only 1 seat left on plane and they over booked. They wouldnt refund the $60 i spent and got stuck in middle for 5 hour flight"
Cons: "The seats were the most uncomfortable I've ever experienced. Couldn't sleep on the Redeye flight because seats were so stiff and didn't recline. I will choose other airlines if at all possible. Plus there's a charge for a glass of club soda for heaven sakes. Otherwise everything else was fine."
Pros: "Flight was on time, crew was friendly, plane was clean."
Cons: "Didn't find out about carry-on charges till flight was booked. Do your homework about luggage first! It just makes the flight seem cheaper than it really is. Not the most comfortable seats, but what do you expect for the price. 2 & 1/2 hours to Fla is about all you can deal with in those seats, for longer flights pick a more comfy plane."
Pros: "Love the airline staff. Always looking out for your comfort."
Cons: "Seats a bit cramped."
Cons: "The cancelled my flight and didn't tell us. They loaded us on the plane after being delayed for 2 hours. Took us off saying it would be another hour and we could start reboarding in 30 minutes. Then cancelled the flight with no more flights to get anyone out till monday."
Pros: "The ease of boarding."
Cons: "The flight attendants were rude, could have cared less about anyone being there. I felt super unsafe on the flight. the seats rattled, although I know all planes can fly through turbulence, I thought the plane was going to break. I asked a flight attendant for water and she would not give me water. She said "she didn't want to waste the water so early in the flight". I will be flying other airlines even if they are more expensive, being charged for everything is insane. I paid for a carry on bag and no one even checked to see if I had one or not, if felt like a waste of money. If you are going to charge for things, make it a priority to see that we as a paying costumer actually paired and bring it with us."
Pros: "Everything was on time .. Even during the holiday season when its busiest."
Cons: "Don't like at ALL how they don't ask if you would like a seat preference.. Not just Frontier but ALL airlines !"
Pros: "Terrible delays and flight crews that knew nothing and gave us no information. When we finally got a new gate they forgot to tell us, and so about 100 of us were sitting at our gate for an hour while our plane was waiting for us in a totally different terminal. Guess they didn't realize until literally no one showed up for the flight we had been waiting on for four hours. Overall horrible communication between the various staff members, and none of them were particularly motivated to try any harder because they are overworked and underpaid. Next time and every time after I won't be fooled by the cheap price tag."
Cons: "$2.99 for a cup of coffee - c'mon man! The Indian passengers behind us not only had a screaming kid most of the flight but possibly the worst BO that I've ever smelled! The flight was full (of course) so there was not an option for another seat. I will pay more next time for another airline!"
Pros: "If it weren't for the convenience of a non-stop flight, I would not fly Frontier. I call the airline "Fleeced Here." They nickel and dime their customers for everything. Seat charge when checking in, carry on bag charge, charge for soft drinks and asking the customer for a 15, 20 or 25% tip for a service that once was part of the flight attendant's job responsibilities. The trip added approximate$ly $150 more to my flight. I will keep that in mind the next time I choose a carrier. My $176 ticket bloomed to $325 before I got home. :("
Cons: "The pilots did a good job of avoiding turbulance and the landing was quite smooth"
Cons: "Seats felt like the plastic chairs you used to sit in back in school. They do not recline nor do they have any cushion. There website crashed several times during check-in and I was only able to purchase my bags but not able to get my boarding pass. So after arriving at the airport to get my boarding pass they wanted to charge me for my bags "Again" after I showed them the receipt for the purchase of my bags as well as a screen shot of the confirmation that my bags were paid for. After going back and forth at the counter they finally just let it go and I was able to get on my flight. I could go on and on but I'd rather not. Bottom line is you get what you pay for.."
Pros: "I thought the price was good, but after adding up all of the extra stuff you have to pay for, it does not end up being cheaper than another airline."
Cons: "being the first time, did not expect to have to pay for a soda and seat assignment... weird. Like I mentioned earlier, it ends up being the same as another airline."
Pros: "Checking in was quick."
Cons: "Cramped seating. You didn't tell us about the extra charge on the carry on and if you did it was too hidden."
Pros: "It so easy and fast to find anything great job love using kayak !"
Cons: "Nothing !"
Pros: "All went smooth overall."
Cons: "Have to pay for a snack."
Cons: "No one explained to us why our 915 flight was delayed until 2 in the morning. And I'm sure the crew was just as exhausted as we were, which is completely understandable. However, aside from one stewardess, they showed how miserable they all were which in turn made the passengers more irritable. The flight home was much more tolerable."
Cons: "No snacks or soft drinks without paying. Small tray tops."
Pros: "The crew"
Cons: "Both flights had garbage on or under seats including chocolate which would have stained my clothes. Both times I had top clean this up myself."
Cons: "First, flight was delayed over 1 hour for non weather reasons. Next, my seat had NO arm rest cushion. It was missing. I asked the flight crew for a pillow or blanket, i was told they don't have any. They did not care about my seat not having an arm rest cushion. Next, no in flight entertainment. Once we landed, had to wait 15 minutes for an open terminal to pull up to. Then i still don't understand this, we all get up to get our overhead suitcases, and then the flight crew gets on the speaker and tells everyone to sit down because they need to get their suitcases first. Guess customers are not important to Frontier. Then lastly, not frontiers fault, but we then had to wait 1.25 hours to get our checked suitcases."
Cons: "Delayed flight for pilot 2+ hours, very little to no accommodations. Flight attendants kept bumping into me during the flight, causing me to wake up."
Pros: "The seats were pretty comfortable and the flight attendants were excellent."
Cons: "Having to pay $2 for a non-alcoholic drink is just silly. I had to pay for my party to sit together but other people that I know were on the same flight and did not have to pay extra to sit together. Our flight out of Philly was three hours late departing and we were told a "reason" only an hour before we left. Not in any rush to fly Frontier again."
Pros: "Both the ground crew and flight crew were very nice and helpful. Though the flight was delayed due to weather, we were kept well-informed."
Cons: "That the airline charges for any and everything."
Pros: "I didn't like anything about this airline. The ticket agents were rude, the flight crew acted as if you were doing them a favor flying this airline."
Cons: "Too to bottom worst airline ever. They need to send everyone back for customer service and hospitality training"
Pros: "Everything. The employees were all friendly from signing in at baggage, during the flight and leaving the plane. The crew was very entertaining (a breath of fresh air), the plane was clean and comfortable. Excellent flight."
Cons: "There wasn't anything I did not like."
Pros: "Very roomy cabin"
Cons: "Absence of basic amenities like water"
Cons: "Flight was scheduled to depart at 9:20 PM on the 24th. On way to airport, I was advised of a 5 hour delay. At that point I returned home (1 hour 15 minutes from TPA airport) by which time the delay advice was increased to 7 hours. I called Frontier and they agreed to rebook me (at no charge) on a flight on Feb. 26th since all flights on the 25th were booked. I just checked and saw that Flt 291 actually departed TPA at 5:02 AM on the 25th. As always, it was stressful trying to talk to an agent having to listen through numerous recordings before I couold connect to ascertain times and make changes. I contacted Frontier at least 5 times and had language difficulties every time."
Cons: "problem printing boarding pass on Frontier web site, had problem with this web site before- very unfriendly and doesn't work"