Find Cheap Flights to Washington Reagan-National

American Airlines would not allow my teenage daughter to check in and board her flight because she was three minutes late getting to the airport for the check in time (1 hour prior to flight). (Traffic was backed up due to an accident). She was not checking a bag and had plenty of time to go through security and get to the gate without holding up the plane. She would have been waiting at the gate to board. American Airlines would not budge. Instead, they wanted to put a teenage girl on standby through two flights and two airports with no guarantee she wouldn't be spending a night at the airport. They would not reimburse the ticket either. The AA person I talked with was no peach either. While on the phone with my daughter, I purchased a direct flight from Southwest to get her home. She had the same amount of time (1 hour) to shuttle to another terminal, check in, go through security and board the plane. No problem doing all that with the same time frame and Southwest was happy to help her out.

The crew went out of their way to see that I was seated easily before the crowd came on board.

The cookies are ok but not very refreshing. I prefer Pepsi to Coke. Being in a wheel chair, I didn't have the option to stop at a food place to get something to eat before boarding. It was so extremely cold in the cabin.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Boarding process was quick and staff was decent.

Tiny seats, everyone was uncomfortable because of this. No in flight entertainment.

Great crew!

Pilot did a great job getting here, but gate was blocked by a fuel truck and sat on the tarmac for an extra 20 minutes! Pilot has now asked for a tug to pull us in.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.

The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.